Service support worker jobs in merton, greater london

Complex Case Worker

Location: London 

Salary: £26,250 - £34,650 per annum

The post holder will be part of the Insight Platform, Young people’s service and will work with young people who have alcohol related problems, mental health issues and complex needs including drugs, psychological issues, anti-social behaviour, self-harm, or any other co-existing needs. The post holder will improve access to treatment services in the area for this cohort and, will provide a range of interventions for service users in this group including 1 :1 support and group work. 

You will bring a creative driven approach to the role and a willingness to build and nurture a successful and dynamic team focussed on delivering excellence and a quality service to promote and enhance the performance and reputation of Waythrough. You will be able to work seamlessly within professional partnerships to deliver outstanding services. An engaging communicator, you will have worked in a similar or NHS setting managing a team working with clients with substance misuse issues and/or complex needs.

We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen.  You can really make the difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.

Ideally you will have:

• Experience handling complex cases in young people would be beneficial. 
• Knowledge of criminal justice sector 

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.

‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’

Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and company Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

Do you want to contribute to bringing hope across London? 

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. When patients in London suffer life-threatening traumatic injury, only our teams can provide them with the help they need, performing innovative medical procedures to save lives. 

This role supports the day-to-day facilities, administration and reception tasks across our busy central London office. You will become a key figure in ensuring a smooth and efficient office is maintained at all times. 

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies. 

We are seeking an experienced practitioner with knowledge of the criminal justice system and working in partnership with statutory agencies, and familiar with the role of MAPPA.  The post holder will need to be confident in the assessment and support of those convicted of sexual offences and will hold a case load of service users along with the oversight and management of volunteers who provide interventions to service users in the community.

Circles South East (Circles SE) is a registered charity and leading provider of services that address the damage to society and individuals caused by sexual harm and violence. Circles SE’s primary aim is to provide a comprehensive package of support to all whose lives have been impacted by sexual harm and sexual violence. Its vision is to become essenIally a “one stop shop” for issues relaIng to sexual abuse, and embracing multi-agency working practices. We are a community project addressing some of the most marginalized and neglected areas related to sexual violence and the harm it causes in our communities.

IDVA x2

Location: Waltham Forest/Hybrid

Salary: Qualified applicants £29,923 - £32,623 per annum (salary will be offered at the bottom of the band)

Unqualified £28,255 - £29,913 per annum (salary will be offered at the bottom of the band)

Contract: 1 Permanent and 1 FTC (31st October 2025)

Vacancy Reference: S677

Closing Date: 2nd June

Interview Date: 11th June

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men, and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service: Our Solace Advocacy Support Service (SASS) teams provide advocacy and support to survivors of domestic and sexual abuse living across London. We are recruiting two IDVA positions in our nee Redbridge team.  

About the role: The successful candidate will be responsible for risk and needs assessing and safety planning with survivors of domestic violence. They will hold a caseload of service users identified as high-risk requiring crisis short-term intervention, providing advice, advocacy, and onward referral where appropriate.

About You: We're looking for highly organised and self-motivated applicants who are passionate about ending gender-based violence. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. Successful applicants will have in-depth knowledge of domestic abuse and its impact on service users and their children, experience of supporting survivor’s domestic and/or sexual abuse including strong casework management skills.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace Women’s Aid values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Solace is a Disability Confident employer.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.

Unfortunately, we do not accept CVs and request no contact from recruitment agencies.

 

We currently have an opportunity for an Independent Domestic Violence Advocate to join the team in London. This role is full time working 37.5 hours per week and is a hybrid role working from home, our London Office and St. George's Hospital.

The Charity and The Vision.  

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.  

Scotty’s is seeking an experienced bereavement counsellor to join our small but effective team. The role involves supporting children and young people affected by bereavement, which may include death in service, illness, or suicide.

We want every bereaved military child and young person to have:

• Access to the very best emotional health and wellbeing support.

• Outstanding development opportunities.

• The chance to smile again. 

We call these our Promises. Our promises align with our three programmes: SMILES, STRIDES and SUPPORT.

· The SMILES Programme provides children with the chance to smile again

· The STRIDES Programme provides children with outstanding development opportunities

· The SUPPORT Programme provides the very best emotional health and wellbeing support to children who are struggling to cope following a bereavement. 

Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.  But all three programmes work closely together (we call this the Families team).

Role Mission:

The Scotty’s Bereavement Counsellor will work with our families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life.

This role will be accountable for:

Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with families affected by bereavement, helping them process their emotions and find ways to adjust to life after a loss.

The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that Scotty families receive exemplary care.

What are the 3-month goals for this role:

· Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our families so that they can advise and support families in their case load.

· Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our families!).

· Would have begun supporting the families assigned to their caseload by the Head of SUPPORT.  This will predominantly if not entirely be online 1:1 delivery.

· Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.

· Begun attending peer supervision sessions with the SUPPORT team.

What are the 6-month goals for this role:

· Will have established a caseload as assigned by the Head of SUPPORT which is likely to include 1:1 online sessions, and may also include online group sessions, drop ins or workshops.

· Will have begun to support the wider Families team by attending Scotty events.  At Scotty events, a SUPPORT team member often attends to provide support to any families in distress (this may require occasional weekend or evening work).

· Will be working cohesively with the Families team and the wider Scotty team to share your knowledge and skills.  Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise.

· Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.

· Regularly meeting with your selected external supervisor.

What are the 9-month goals for this role:

· Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the success of your support.  Scotty’s uses the Child Bereavement Service Questionnaire (CBSQ) developed by the CBN to monitor the impact of 1:1 support and the Strengths and Difficulties Questionnaire (SDQ) for pre-bereavement support.

· Will be a valuable member of the SUPPORT programme, Families and wider Scotty team. Providing first rate bereavement counselling and support directly to families but also indirectly helping families by working collaboratively with other team members.

What are the key responsibilities of this role:

· Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by families.

· Facilitate group therapy or support groups when appropriate.

· Conduct initial assessment to determine clients’ needs and suitability for counselling.

· Maintaining accurate and confidential case notes in a timely fashion using our Salesforce based system in accordance with data protection and organisational policies.

· Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.

· Supporting the development of resources and materials as needed.

· Working collaboratively within the SUPPORT team, including peer supervision.

· Working collaboratively and effectively within the Families team to ensure that families are directed to the appropriate services in a timely fashion.  This could include directing families you are working with towards our educational grants, our respite breaks, our events, our school support or our advocacy.

· Liaise with healthcare and mental health professionals such as GPs, CAMHS and social workers or other professionals where appropriate to ensure holistic care and management of risk.

· Attending at least six (mandatory) face to face team days, normally located in the East of England.

· Participate in regular clinical supervision and continuing professional development.

Skillset and Experiences Required:

Essential

· Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).  We may consider applications from practitioners with HCPC or NCS membership too.

· Level 4 Counselling / Psychotherapy Diploma or above.

· Significant experience (post qualification) providing bereavement counselling, to children or young people (0-25yrs).

· Experience and training with NICE-approved talking therapies.

· Demonstrated knowledge of issues surrounding bereavement.

· Ability to manage caseload effectively.

· Willingness to work flexible hours to accommodate children’s needs (this may include evening work to avoid school hours at times).

· Excellent computer literacy.

· Ability to develop good therapeutic relationships with families.

· Ability to engage with peer supervision and Scotty’s funded external supervision effectively.

· Ability to engage with a culture of continuous learning and support the learning of others.

· Ability to work flexibly as part of a team and independently to meet the needs of the service.

· Commitment to professional standards and ethical practice.

Desirable

· Accredited member of BACP.

· Knowledge or experience of or with the military community.

· Experience of online counselling.

· Experience (post qualification) providing pre-bereavement counselling or support.

· Experience of supporting those bereaved by suicide.

· Knowledge of or experience using assessment tools such as SDQs or CBSQs.

· Knowledge of statutory mental health provision and systems including CAMHS and EHCPs.

· Experience of providing counselling or support to young people with SEND or additional needs.

· Ability to drive with access to own transport is an advantage as some team meetings can take place away from public transport routes.

· Experience working within a hospice, NHS or charitable setting.

Additional Information

- The role may require evening or weekend work

- Enhanced DBS check required

- Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Embrace Change and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we are dedicated to providing a fair and inclusive recruitment process for all candidates.

We are currently looking for dedicated Immigration Advisers (IAA Level 2) to join our growing team to provide immigration advice and casework to destitute migrants. We will be recruiting on a rolling basis for a number of upcoming roles, one of which is a woman only role, so we welcome applications from women. Please do get in touch if you would like to discuss this further.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

The ideal candidates will have an in-depth knowledge of immigration and asylum law, as well as have a good understanding of the challenges faced by migrants with NRPF and those at risk of homelessness. They will be able to step immediately into a busy advice environment that includes independent outreach.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Please see our website to find out more about our work.

 

Our Attractive Benefits Package Includes 

· A 35 hour working week including flexible working hours

· A hybrid work model 

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays) 

· You can buy up to 5 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias Head of Operations and Business Development

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Interviews: Offered on a rolling basis

Start date: Ranging from immediate to TBD.

Are you passionate about supporting others and ready to make a real difference in the lives of unpaid carers?

Our client - a thriving and independent carers support charity - is on the lookout for a compassionate, proactive, and dedicated Carer’s Caseworker to join their incredible team. If you're driven by making a real difference in the lives of others and thrive in a collaborative, supportive environment, this role is for you!
 
Role: Supporter Care/Carer’s Caseworker
Organisation Type: Non-profit/Charity
Hourly Rate: £14.58 – £15.58
Working Arrangements: Hybrid working (one day per week in the London office)
Location: WFH & in office one day per week
Employment Type: Temporary - Ongoing
Working Hours: 37.5 hours per week
 
About the role:
This is a rewarding opportunity to be part of a growing charity that places carers at the heart of everything they do. You’ll be a key player in a passionate team committed to empowering adult carers across the community, providing personalised support and advocacy at every step of their journey.

As a Caseworker, you’ll work directly with unpaid carers, providing a vital mix of practical advice, emotional support, and advocacy. From conducting statutory carer assessments to organising support groups and events, your work will ensure that carers feel recognised, valued, and supported in all aspects of their role.
 
You will engage with carers via various channels - phone, email, text, face-to-face, and group settings - ensuring inclusivity and accessibility. This is a multi-faceted role that blends frontline casework with community engagement and strategic development.
 
Main responsibilities of the role include:
 
Direct Support to Carers: 

• Deliver comprehensive carer assessments in line with the Care Act 2014, and co-produce tailored support plans
• Identify and assess eligibility for Carers Personal Budgets and assist with the application process
• Provide accurate and empathetic information, advice, and guidance on carers’ rights, benefits (e.g. PIP, Carer’s Allowance, Attendance Allowance), housing, and local services
• Act as a listening ear and a source of emotional reassurance for carers navigating challenges and crises
• Liaise with Local Authorities, NHS providers, and voluntary agencies to advocate for carers and coordinate support
• Make appropriate referrals and ensure follow-ups are completed

Identification and Outreach: 

• Lead proactive outreach efforts to identify new carers, particularly those from underrepresented or vulnerable communities
• Build and nurture collaborative relationships with GPs, hospitals, primary care teams, and community organisations
• Raise awareness of unpaid carers and the charity’s services through campaigns and community presence
• Contribute to the development of internal strategies and external policies that reflect the needs and voices of carers

Administration & Case Management:

• Maintain high-quality records using internal systems (Charity Log) and the Mosaic Local Authority database
• Register new carers and ensure timely updates to service user records
• Prepare case summaries and contribute to internal and external reports for management, commissioners, and funders
• Ensure data compliance, confidentiality, and GDPR adherence at all times

Team & Organisational Development:

• Act as a lead on specific areas of knowledge (e.g., benefits, outreach) and share expertise across the team
• Attend regular team meetings, supervision, and 1:1s, contributing to a positive and solution-focused culture
• Participate in ongoing training and staff development opportunities

The Successful Candidate:

Experience of working with individuals from diverse backgrounds and with varying levels of need
Managing a personal caseload, including detailed case note keeping
Providing advice and support in a frontline or community setting
Exposure to the health and social care sector (voluntary experience welcomed)
Background working within mental health/supportive settings working with vulnerable people
 
Skills and Abilities:
 
Strong interpersonal skills and emotional intelligence
Skilled in using Microsoft Office and CRM/database systems (training will be given on Mosaic)
Excellent verbal and written communication, including report-writing
Creative and proactive with a solutions-focused mindset
 
Knowledge:
 
Familiarity with the Care Act 2014 and its implications for carers
Understanding of welfare benefits (especially PIP, Attendance Allowance, Carers Allowance)
Awareness of housing issues, safeguarding, and equality legislation
Insight into the unique challenges facing unpaid carers and the value of support networks
 
Personal Attributes:
 
Warm, empathetic, and approachable
Passionate about social justice and delivering high-quality services
Culturally competent and committed to inclusive practice
Reliable, flexible, and able to work independently and as part of a close-knit team
 
Due to the nature of this role, an enhanced DBS check will need to be undertaken as part of the application process.
 
How to Apply:
 
To apply for the Carer’s Caseworker role, please reply and upload your CV quoting reference: 81938SOH. This is your opportunity to be the guiding light for someone caring for a loved one. If you’re ready to bring energy, empathy, and expertise to a role that truly matters - we’d love to hear from you!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Independent Visitor Co-ordinator

Service: Children’s Rights Services, London and the South East

Reporting to: London Lead IV Coordinator

Salary: £27,000 - £27,675 per annum

Location: Hybrid (Coram Campus with homeworking and work in the community)

Hours: 35 hours per week

Contract Type: Permanent

Job Introduction

• Are you passionate about supporting and developing volunteers?

• Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?

• Do you want to work with a leading national independent children’s charity?

Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in London. We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

Our work

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We provide:

• Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
• A National Helpline to provide access for children and young people to advocacy and advice, with access to legal advice and links with other national services.
• Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.
• Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.
• Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.
• Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives.
  • Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.
  • Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.

About the Role

You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of London.

You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.

We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.)You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.

You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.

What you will receive

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of 28 days’ annual leave per year, with increases linked to years worked at Coram Voice. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment process

Shortlisting will be undertaken by Grace Maher, Children’s Rights Services Manager and Jade Joseph, London Lead IV Coordinator. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs. When completing your application form, address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.

Closing Date: 11.59pm, 8th June 2025.

Interviews will be arranged for w/c 9th and 16th June 2025.

Coram is an equal opportunities employerandwe believe a diverse workforce enables us to improve the services to the children and families we help.We are genuinely committed to encouraging candidates from all sections of the community we seekto support. This includes those from global majority ethnic backgrounds,those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encouragethem to draw on lived experienceas well as professional experiencein their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate willrequire the successful applicant to undertake acheck from the Disclosure and Barring Service.

Registered Charity No. 312278.

Community Based/Home Working – North East Scotland

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across the North East of Scotland but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

The post holder will be working with socially isolated individuals to identify meaningfully enriching opportunities to reduce feelings of loneliness, some of whom may have complex and challenging welfare needs, to develop actions plans and coordinate support to overcome any barriers preventing successful connection into these enriching opportunities, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

The successful candidate will have experience of working in a social welfare role supporting individuals, have strong people and relationship-building skills, as well as empathy with or understanding of the issues affecting the Armed Forces community. Individuals with a social prescribing or working aged veteran support background are encouraged to apply.

This is a community-based position working from home but covering the Inverness, Moray and Aberdeenshire regions primarily, delivering both remote and face to face support.  The candidate must have their own vehicle to use to travel around these regions.  Occasional travel to Edinburgh and London will be required.  The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 23rd May 2025, 5.00pm.  Interviews will be held on 24th – 26th June 2025.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

 

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

| Position |Multiple Disadvantage Independent Sexual Violence Advocate (ISVA)
| Salary | £30-32k dependent on experience
 | Contract type | Permanent- Full time
| Remote/Hybrid | Hybrid
| Days in office | 3 days

 | Overview and key points on the role | Rape Crisis South London is looking for a skilled, passionate and professional Multiple Disadvantage ISVA. This is a permanent role with responsibility for supporting women and girls who are survivors of sexual violence, to navigate the criminal justice system. As an Multiple Disadvantage ISVA you will have a good understanding of what constitutes multiple disadvantages, disempowerment, or discrimination, and how they intersect with experiences of sexual violence. You should have experience of providing support to women with multiple complex needs, ideally within the Criminal Justice System. In addition to having excellent interpersonal, communication and facilitation skills you should also be able to develop key relationships with external agencies. You should have demonstrable experience of working with survivors of sexual violence and of working in a trauma-informed way. We will provide clinical supervision, full training and line management, and the opportunity to develop your skillsets. Responsible to the Advocacy service Deputy Manager you will be a key member of the advocacy service, working alongside our ISVA’s and Case Workers in a busy and supportive team. 
 
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

 | How to apply | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

Closing date: 15th June,we will be reviewing applications as we go so may close earlier if we recruit before the closing date. 

Project Background

Come and join our award-winning place-based volunteering programme that works with residents living across Hackney and the City of London.

You will be based out in the community - the programme is based at GP practices - to engage, support and enable local residents and patients to deliver local services for themselves, to meet local needs. We support residents to come together, to share their skills and experience for the benefit of each other, to deliver local groups and activities such as a book group, film club, exercise classes or cooking group. Residents from diverse backgrounds and demographics attend these activities together and make new connections, building strong local communities, all working together to make their area a better place to live. People, many of whom are isolated across all ages, and who have difficult life circumstances, are brought together, providing each other with mutual support and encouragement to develop new skills and pursue life goals, and to feel better able to voice their concerns to services.

You will be joining a nationally recognised project - having won an award from the Royal Society of Public Health in November 2024 - to support residents to fulfil their personal goals, make connections with others, and design activities and services that meet local needs. You will also be supporting people to improve their mental and physical health through signposting them to appropriate services and encouraging them to talk to their GP if they have concerns; and will be working in partnership with GP practice staff to co-create volunteer roles to make the practice more efficient and a better place to visit.

Who are we?

Volunteer Centre Hackney is a medium sized charity (currently 30 staff) based in the London borough of Hackney, working to support local residents to realise their skills and passions through volunteering and social action, and to share these for the benefit of others.

Our mission is to build and strengthen communities across Hackney through supporting residents of all ages and backgrounds to volunteer and build projects together.

In 2021, we were awarded the Freedom of the Borough Award by Hackney Council for our efforts to support residents during COVID, which included mobilising over 2000 volunteers to deliver food, prescriptions and essential items, provide emotional support to isolated residents and support the vaccine rollout. 

We work with hundreds of diverse community organisations and deliver various programmes to help residents share their skills and deliver their own social action projects to improve people’s lives. These include a befriending programme, volunteering brokerage matching local people to volunteer roles based on their skills, interests and goals, a specialist mental health programme, peer research and multiple resident engagement programmes at GP surgeries and estates across Hackney.

Post holders need to be enthusiastic and engaging, bringing energy to the role, be self-motivating and confident to work primarily alone, albeit with some support from the team members based at other sites.

Job purpose

This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.

Key duties

1. Leadership

• Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
• Deputise for the CEO and represent and promote the Charity at national meetings and events.
• Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
• With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
• To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
• Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
• Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.

2. Operations & management

• Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
• Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
• Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
• Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
• Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
• Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
• Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
• Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.

3. Finance & income generation

• Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
• Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
• Provide support and engagement, where appropriate, to actively grow our income.

4. Working with others

• Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
• Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.

5. Other key accountabilities

• Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
• Take direction on projects and priorities from the CEO, which may vary from time to time.
• To ensure best value in all service delivery.

Person specification

Experience and Knowledge

• Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
• An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
• Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
• Safeguarding understanding at a management/decision-making level.
• Proven experience of building and nurturing strong relationships internally and externally at all levels.
• A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
• Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.

Skills and Behaviours

• Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
• Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
• Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
• An ability to understand, analyse and make effective use of data across all of our work.
• A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
• Proven, strong MS Office skills that supports writing, email, internet and database use.
• Demonstrable ability to work within our organisational values

Salary: £32,800 - £39,800 per annum, depending on experience

Hours: 35 per week

Location: Windsor & Maidenhead

Contract: Permanent

Ref: 1542

Cranstoun is a charity which believes in creating a better, healthier and safer world. With passionate staff, courageous people and the knowledge and expertise to match, Cranstoun empowers people to change and rebuild their lives.

We provide a range of services within Windsor & Maidenhead for those affected by alcohol and other drugs, helping them to deal with their substance use so that they can change their lives, be happy and reach their goals.

As an Operations Manager within the Windsor & Maidenhead service, you will be responsible for providing a good quality and safe service to the people we support. Our staff are vital to delivering quality services and this role will include direct line management of Key Workers. You will also ensure the safe and effective day to day running of the service, and will support the Service Manager to ensure the service delivers against performance outcomes.

You will have an in depth understanding of substance use, harm reduction and treatment modalities, as well as experience of managing people. The most important thing you’ll bring to this role is your desire and ability to support staff, and make a positive difference to people’s lives.

You will have good Microsoft Office skills and be able to manage your own diary efficiently and proactively. You will have integrity, enthusiasm, and a passion to make a difference.

If you’d like to get a better feel for the service before applying, you’re very welcome to arrange a visit. Please feel free to get in touch to organise a tour of the building and meet the team ahead of your interview.

All post holders may be required to work some evenings, to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm.

All posts will be subject to an enhanced DBS Disclosure.

For further information, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 4 June 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.