Service support worker jobs
Contract: Permanent (37.5 hours per week)
Salary: £61,680 - £73,378 per annum (London)
Closing Date: Friday 28th November
Interviews will be held w/c Monday 1st December
Please note, we may close this advert early if we receive a high volume of applications.
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Head of Data Analytics and Evaluation to lead our Data and Analytics Team based in London.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 15,000 young people each year.
About the role
As Head of Data Analytics and Evaluation, you will lead the development and delivery of a comprehensive data strategy, embedding data-informed decision-making across all levels of the organisation. You’ll ensure robust systems, insightful analytics, and effective evaluation frameworks underpin our mission to end youth homelessness by 2037. Working collaboratively with Technology, Compliance, Programme Management, and other key functions, you’ll align our digital platforms and data capabilities with organisational needs—empowering colleagues with timely, actionable insights and championing ethical, innovative use of data and AI. You’ll play a pivotal role in business and digital transformation, ensuring our impact is clearly demonstrated and communicated to all stakeholders.
Hybrid Working
Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.
About you
- You have significant experience leading data, analytics, or evaluation teams in complex organisations.
- You possess advanced skills in Microsoft platforms (including Power BI and Fabric) and digital ecosystems.
- You are adept at developing and delivering data strategies and digital transformation projects.
- You demonstrate strong leadership, collaboration, and stakeholder engagement skills.
- You have a deep understanding of AI use cases, risks, and ethical considerations.
- You are skilled in business case development, budget management, and resource planning.
What you’ll be doing
- Developing and implementing a data strategy that enables data-informed decision-making at all levels, ensuring it is integrated into organisational planning and drives continuous improvement. You’ll monitor and report on data maturity, supporting teams to use data effectively.
- Providing accessible, timely, and relevant analytics and reporting to support programme delivery and organisational learning. You’ll ensure performance dashboards and self-service reporting tools are widely adopted and valued by stakeholders.
- Leading the design and delivery of rigorous evaluation frameworks, ensuring the impact of our programmes is demonstrable and well-communicated. You’ll produce and disseminate impact reports, using evaluation findings to inform ongoing improvement.
- Managing and developing a high-performing Data Analytics and Evaluation team, promoting a culture of collaboration, continuous learning, and alignment with our organisational values. You’ll oversee business planning, budgeting, and resource allocation for the team, to ensure effective delivery of objectives.
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people based on their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Head of Data Analytics and Evaluation click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Youth Worker – Team Lead (Senior Club)
Oasis@Knights (Streatham/Brixton Hill, South London)
Hours: 5 hours per week (0.14FTE)
Contract: Permanent
Salary: £4,215 per annum (£29,508 for 1 FTE)
Want to join a Youth Centre offering a diverse range of activities for the local community?
Want to enable young people to thrive?
Want to be lead a dynamic, passionate and impactful team?
Knights Youth Centre (KYC) was established in 1936 as an independent Christian Charity. The centre provides a range of universal and targeted youth work programmes in partnership with a number of statutory and voluntary organisations and is located on the boundary of the Clapham Park Estate (the largest estate in the Borough of Lambeth). In 2025 KYC is joining the Oasis family of charities and will be known as Oasis@Knights. Oasis’ vision is for community, a place where everyone is included, making a contribution and reaching their God-given potential.
We are seeking an experienced and passionate Team Lead to run our Senior Group Session (ages14-18) at Oasis@Knights. This is an opportunity to run engaging and informative activities for young people aged 14-18 in the Lambeth area, inspiring them to reach their potential and to make a real difference to their community. The successful candidate will be responsible for running these sessions weekly, managing session staff, delivering engaging activities, attending occasional day trips, as well as responding to and reporting any safeguarding concerns.
Key responsibilities will include:
- To lead the delivery of youth sessions at Knights Youth Centre (KYC) and facilitate youth provision in line with the ethos, values and vision of Oasis.
- To work and engage with young people (aged 14-18), by delivering planned sessions, activities and occasional trips.
- Deliver informal education opportunities and small group mentoring within the identified sessions and the wider community.
- To manage and coordinate KYC staff members whilst leading sessions.
- Record all activity on our data management system.
- Promote and safeguard the welfare of children and young people you come into contact with.
- Actively engage in the learning and professional development courses provided as part of this employment.
The successful post holder must have:
· Proven experience in leading youth work provision for young people aged 14-18.
· Experience of managing staff in a youth provision setting.
· An understanding of the challenges impacting young people in Lambeth – in particular education, employment, mental health and criminal exploitation.
· Excellent organisational and interpersonal skills, with the ability to build positive working relationships.
· Knowledge of safeguarding practices and experience working with young people in challenging environments.
· A commitment to the Oasis ethos and values, including inclusion, equality, and perseverance.
As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote well-being and are family friendly.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages)
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.
Completed CV and Cover Letter should be returned by 9am Monday 24th November 2025.
Interviews will take place at the Youth Centre date: to be confirmed.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Community Outreach Worker (Complex Needs Housing Service)
Reference: 311
Salary: £26,000 - £27,000 per annum depending on skills and experience inclusive of Outer London Weighting (OLW). In addition, this role will have a yearly staff retention bonus of up to £2,106. This payment is allocated at the discretion of Herts Mind Network.
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: 1 Year Fixed Term
Reports to: Team Lead (Complex Needs Housing Service)
Main base(s): Letchworth Wellbeing Centre
About the service
The Complex Needs Housing Service works as a Multi-Disciplinary Team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.
The objectives of the Complex Needs Housing Service are:
- To improve the mental wellbeing of people experiencing mental ill health.
- To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
- To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
- To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
- To work collaboratively within an MDT consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.
Purpose of Post
The Community Outreach Worker will provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. They will ensure that the safety and wellbeing of the client is monitored and reviewed regularly. They will embed a person centred recovery orientated and trauma informed approach in all aspects of the roles and remain a source of independent support for all clients.
The successful candidate will have experience of working with vulnerable individuals, those affected by housing difficulties, they will have a good understanding of mental health conditions and understanding of protection and safeguarding legislation.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Wednesday 26th November at 5pm.
Interviews to be held on Thursday 4th December at our Letchworth Wellbeing Centre.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Overview
Believe in People?
The best people have one thing in common.
They care.
At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.
Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.
We have an exciting opportunity for an Opiate Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. The role will also involve covering GP Shared Care within Camden, having a mixed caseload
This is a full time office based role
Location: Kilburn
Hours: full time, 37.5 per week
Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience, (based on full time working hours, pro rata for part time hours)
Allowance: £4133.14 Inner London Weighting (based on full time working hours, pro rata for part time hours)
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the Role:
- Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.
- Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.
- Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.
- Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.
- Advocate for the involvement of family members, service users, and the community.
- Serve as a voice for service users in accessing partnership services.
- Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.
About You:
- Possess knowledge and experience in delivering interventions for service users affected by opiate use.
- Excel in both verbal and written communication, with proficient IT skills.
- Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.
- Hold a strong understanding of mental health interventions, services, and best practices.
- Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.
- Exhibit the ability to navigate change effectively, always prioritising the needs of service users.
- Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.
- Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.
What We Offer:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.
- Participation in a contributory pension scheme.
- A wide range of benefits, including discounts for shopping, cinema, holidays, and more.
- A warm and supportive team environment.
- Extensive training, career development, and progression opportunities.
- Refer a Friend Scheme.
If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.
Please reflect the attached Job Description and Person Specifications in your application.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£27,861.26 - £32,002.35)
ILW / OLW /Fringe
Inner London Weighting (£4,133.14)
Closing Date
23/11/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00
Salary: Salary £32,140 per annum pro rata (£18,365 actual)
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
Job Summary
When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.
You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.
You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.
You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.
Key Accountabilities:
Service delivery
• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate
Team Working and external communications
• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance
Volunteer supervision and support
• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy
About you
• You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.
Abilities, Skills and Knowledge:
• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.
Closing date: 23:59 on 26 November 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 1 December 2025
Start: ASAP
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role
You may also have experience in the following: Missing Persons Support, Family Support Worker, Publicity and Media Liaison, Case Management, Helpline Support, Casework, Family Advocacy, Family Caseworker, Family Support Advisor, Missing People, Helpline Worker.
REF-225 047
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project we are recruiting 2 x Perpetrator Case Workers (known internally as Case Managers) to cover Westmorland & Furness area.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
These roles are based at Kendal Police Station, West Morland & Furness, Cumbria, and involve regular travel. Due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
As a Case Manager, you will strive to make contact and work on a one-to-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, you will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risks, and promoting understanding of the impact of abusive behaviours.
You will work closely with the IDVA's (integrated partner support) to review risk, develop safety plans, and improve outcomes for all parties involved. You will support individuals to make meaningful changes and contribute to improved quality of life and safer outcomes-helping offenders move away from the criminal justice system.
You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.
We are seeking experienced professionals from domestic abuse, offender rehabilitation, or mental health backgrounds who bring strong case management expertise and a passion for behaviour change. This role involves delivering one-to-one psychosocial interventions with high-risk perpetrators of domestic abuse, aiming to reduce long-term risk to current and future victims/survivors, and children.
These posts will be subject to an Enhanced DBS Disclosure.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Are you looking for a new challenge? We have an exciting opportunity for a Team Manager to join our Kickstart Futures Service based in Sutton.
The Service provides floating key work support sessions to Care Leavers who predominantly entered the UK either as Unaccompanied Asylum-Seeking Children or as Survivors of Human Trafficking, with an aim to improve their independence skills, community integration, self-confidence and mental health.
Location of the post:
You will be based in our Crystal Palace office (SE19 3BG) with the requirement to regularly visit our 7supported living accommodation sites located across Sutton and Croydon. Between visits, you have the option to work flexibly from our office and from home.
Hours:
29.6 hours across 4 days. Hours of work can be flexible to suit you, between the hours of 9am – 7pm. Occasional cover may be required on weekends to meet the needs of the service.
Some of the key responsibilities include but are not limited to:
- To manage all areas of service provision including all aspects of key performance indicators outlined by commissioners across contracts in different Local Authorities.
- To manage a multidisciplinary team of professionals by providing supervision, practice development sessions, team meetings, ongoing practice advice and monitoring and evaluation of all aspects of our recording policy.
- To provide professional support to staff team members as well as other Team Managers within the Positive Futures theme. This includes support and advice around safeguarding matters, analytical thinking and constant risk assessment.
- To complete regular monitoring reports in line with the contract specifications for each Local Authority where we deliver services.
- To attend regular monitoring meetings where you will present feedback of the service provision including details of cases, safeguarding concerns, practice advice and finance compliance.
- Working with the Children's Service Manager to grow and develop the services in line with Barnardo's corporate strategy of Positive Futures and based on the needs of Children and Young People.
- Actively promoting Children and Young People's participation in the service as well as seeking their feedback in order to incorporate a constantly evolving service delivery.
Essential Requirements to evidence in your application:
- At least 2 years' experience in managing a service/team aimed at supporting children/young people.
- An in depth understanding of leaving care, how to support young people transition to independence and the issues they may face.
- Demonstrable record of good working practice with children & young people.
- Ability to build strong relationships with other social care professionals and housing associations.
- Ability to prioritise tasks and manage time effectively.
- Strong IT skills and the ability to accurately record information.
- Excellent interpersonal and teamwork skills.
- Willingness to travel across London to attend regular meetings with commissioners.
Interested but would like some more information on the role? Then please contact Rajinder Nagra (Assistant Director) Contact details can be found on our website via the job link.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Bury area.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11325 Stroke Support Coordinator
Location: Home-based, Bury. However, regular travel will be required as part of this role (will include team meetings and other work-related meetings)
Hours: Part-time, 28 hours per week
Salary: Circa £21,900 per annum (FTE circa £27,435 per annum)
Contract: This is a fixed-term contract until 31 March 2026. Services are contracted and there is currently funding for this contract until 31 March 2026. Continued funding beyond this period is subject to future contract renewals and cannot be guaranteed.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 30 November 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 15 and 16 December 2025. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support clients to make informed lifestyle changes that will help them to prevent further strokes.
- Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
About You
The post holder will have experience/background in:
- A caring profession, ideally with experience in supporting people with disabilities.
- Setting up and running support groups.
This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Job title: Refugee Community Outreach Worker
Reference: 302
Hours: 37.5 hours per week
Salary: £26,000 - £27,000 per annum
Based: Flexible across our 7 Hertfordshire wellbeing centres
We have a vacancy for a Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.
About the Service
This is an exciting and reasonably new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire. The aim of the service will be to support refugees in the community with multiple needs who have mental health support as a primary need.
The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.
‘Complex needs’ are defined by the National Complex Needs Alliance as a combination of health needs and social needs.
Purpose of Post
- The purpose of the Hertfordshire Mind Network Refugee Community Outreach Worker role is to:
- To provide advice, information, onward referral and holistic support to clients with mental ill health.
- Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.
The successful candidate will have experience of caseload management, a good understanding of Mental Health conditions and experience of working with vulnerable individuals who are affected by housing difficulties and/or displacement. Understanding and knowledge of the concerns and challenges for refugees and asylum seekers and lived experience would be desirable.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date: Ongoing. Applications are being reviewed on an ongoing basis.
Interview date: Held on a rolling basis. Shortlisted applicants will be notified of interviews dates.
Please note: we reserve the right to close the post once we have reached maximum applications or filled the role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Job Title: Children, Young People and Families Programme Co-ordinator
Salary: SPC 32 £31,405
Responsible to: Head of Children, Young People and Families
Location: BVSC, Latham House, 33 – 34 Paradise Street, Birmingham, B1 2AJ
Hours of work: 35 per week
Contract Duration12 Months Fixed Term
· Are you passionate about making a real difference to the lives of children, young people and families across Birmingham?
· Do you have a flair for building strong partnerships and coordinating impactful community projects?
· Are you organised, proactive and ready to take ownership of meaningful work that changes lives?
If you’ve answered yes, we’d love to hear from you!
Birmingham Voluntary Service Council (BVSC) is the city’s leading infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to strengthen and champion Birmingham’s voluntary and community organisations, supporting them to grow, collaborate and increase their impact across the city. Our work spans a wide range of areas including health and social care, children and young people, community development, and multiple complex needs.
The successful candidate will have the DreamTeam Project as their primary focus, coordinating referrals, managing orders and deliveries, and building strong partnerships to ensure families in need receive essential support. In addition to DreamTeam, they will also play a key role in supporting other CYPF initiatives, including the West Midlands Multibank and the VCSEF Early Help Programme, contributing to their growth and success across the portfolio.
The purpose of the role is to work closely with the Head of CYPF and colleagues within the CYPF portfolio to ensure that the DreamTeam project is coordinated and managed successfully. You will also support the coordination of other CYPF programmes as required, manage contracts to ensure effective delivery, and collaborate with the Head of CYPF, other CYPF staff, and BVSC’s Communications team to develop and deliver the communications strategy for the CYPF portfolio in line with BVSC’s wider communications strategy.
We Are Looking For Someone Who:
· Has excellent organisational and coordination skills.
· Can build strong relationships and communicate effectively with a wide range of stakeholders.
· Is experienced in managing projects, budgets, and reporting.
· Works collaboratively and shows a genuine commitment to improving outcomes for children, young people, and families.
· Is proactive, adaptable, and able to support multiple programmes across the portfolio.
What You Will Need to Succeed in This Role:
To succeed in this role, you'll need a proven ability to manage multiple projects and meet deadlines, strong attention to detail and excellent administrative skills, and confidence in engaging with partner organisations, funders, and community stakeholders. You should have experience in monitoring, evaluation, and reporting of project outcomes, as well as flexibility, resilience, and a positive approach to problem-solving. Enthusiasm for working within a collaborative team environment and supporting wider portfolio activities as required will also be essential.
Please see the job description for further details
Working for BVSC
BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.
Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.
Terms and conditions
· 35 hour working week
· 29 days annual leave + bank holidays a year
· 5% pension contribution
· 3.5 times salary Death in service benefit
· BVSC is a Living Wage Employer
Work-life balance
· Hybrid working, allowing staff to divide their working hours between our city centre office and their home
· Flexible working arrangements available for staff
· A flextime system is in place for staff
· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties
· We provide generous maternity and paternity pay
Staff development
· We support staff to undertake training and development, providing funding and time off for study
Values based approach
· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals
Wellbeing
· We offer free access to a range of wellbeing platforms
· BVSC offers all employees a suite of wellbeing support
We are looking for candidates that can demonstrate the following BVSC organisational values:
Commitment: Making a positive difference through passion, innovation and social action
Collaboration: Connecting people and organisations to work together to improve lives
Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham
Integrity: Building trust through delivering excellent outcomes
At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.
As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.
We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.
We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC.
We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this. From application to interview, we place inclusion at the heart of all we do.
We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.
Closing date for applications – Monday 24 November 2025 (1 PM)
Interviews to take place – Wednesday 3 December 2025
Shortlisted applicants will be contacted by Wednesday 26 November 2025. If you have not been contacted by Wednesday 26 November, you should assume you have not been shortlisted.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Secondments will be considered.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.
About you
We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs.
You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role.
We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions.
You will have:
-
Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring.
-
Ability to monitoring staff performance, and ensuring continuous professional development
-
Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and community organisations
-
Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders
-
Good understanding of policy and procedures related to homelessness, benefits and housing market
-
Experience of organising project delivery and development
-
Experience of writing reports to showcase records and impact
-
Ability to work sensitively and empathetically with people in vulnerable circumstances
About Kineara
Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.
Breaking barriers to secure housing, education and employment
The client requests no contact from agencies or media sales.
We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join WeMatter - our established and growing pan-England digital service for children & young people who have experienced domestic abuse.
This is a home-based role, working 37.5 hours a week on a fixed term contract until 31st July 2027.
Are you ready to join an innovative, committed, and caring team making a real difference?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for children and families referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each family receives tailored support that meets their individual needs.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments for children and families.
- Provide tailored responses to their needs, ensuring they are aware of their rights.
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You:
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rosebuds Preschool has a great opportunity for a Preschool and Family Operations Lead, to drive the quality and development of our award-winning services for children, young people, and families at the Max Roach Centre. This role emphasises a multi-disciplinary and integrated approach to early years education, play, and child initiatives.
What does your role look like:
Quality Oversight: Ensure high-quality early years learning and care at Rosebuds Preschool. Develop quality assurance frameworks to evaluate service effectiveness in addition to the formulation of a meaningful programme of family and child centred activities within our Play and Family Support initiatives at the centre.
Program Development: Design and manage family and child-centered activities in our play, and Family Support initiatives. Collaborate with practitioners to enhance educational offerings and align with best practices.
Multi-Disciplinary Collaboration: Promote integrated working across early years sectors. Engage in collaborative planning with educators, social services, health providers, and community organizations.
Leadership and Management: Advanced Early Years management knowledge, understanding and experience is fundamental to this role. Provide leadership and mentorship to staff, fostering professional development and continuous improvement.
Community Engagement: Organise year-round activities reflecting the Max Roach community's needs. Build relationships with partners to create a robust ecosystem for families.
Benefits of working with us:
- Highly Competitive Salary
- Concessional Preschool Place
- Employee Assistance Programme for Staff Mental Health Wellbeing and Support
- Regular Socials and Team Building Opportunities.
- Free Enhanced DBS Checks
- Well-Established Career Path and Training Opportunities
- Workplace Pension Scheme
- Induction and Supervision Programme
- Personal and Professional Development Plan
- Fresh Fruit, Tea & Coffee available for all staff
Requirements:
Looking for an individual that can inspire and develop a team, is willing to learn and has a passion for working with children, young people and their families. With a recognised qualification in Early Years / Childcare at Level 3 with a proven track record of 5 year's experience in a management / leadership role in an early years setting.
Experience of:
-
devising and applying a high quality curriculum for young children within the Early Years Foundation Stage.
-
managing a team of early years professionals to improve the quality of EY practice.
-
working with external groups / partners / organisations in a EY provision in a way that supports the child and its’ family in a holistic way.
-
Oversight and designed lead for Safeguarding children, Health and Safety.
-
Monitoring activities / services using a database system.
-
Managing and working within a designated budget.
Role Title: Preschool and Family Programmes Lead
Hours: 35 hours per week, 8 hours per day Monday to Friday (Hours will include some afterschool wraparound, occasional evenings and weekends).
We value work life balance and are willing to consider term time only and or 4 day week.
Salary: £38,000 (FTE)
Location: Max Roach Centre, in person
Holiday: 28 days inclusive of bank holidays and Christmas 2 weeks allocation.
Please send your CV by Friday 21st November 2025.
Interviews will take place week commencing Monday 24th November 2025.
Loughborough Community Centre is an equal opportunities employer. We are committed to safeguarding and safer recruitment.
This role is subject to an enhanced DBS check.
Please send a covering letter along with CV
"A safe place where children, young people and families can come together, to play, learn and thrive".
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Family Friends, we believe that everyone deserves support when life gets tough. We’re looking for a Family Connector - someone warm, compassionate, and organised to walk alongside families facing challenging times.
This is a flexible, part-time role where you’ll be the first point of contact for families referred into our service. You’ll help them feel heard and supported, connect them to our brilliant volunteer befrienders, and make sure they find the right help at the right time.
You’ll work in the community - through clinics, home visits, group sessions and schools, building trust and offering practical, thoughtful support. You’ll also collaborate with local partners and help strengthen our volunteer-led approach.
If you’re someone who ‘gets it’, who can hold space for others and juggle the moving parts of community life, we’d love to hear from you.
Only applicants who have answered the screening question will be considered.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.
We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time.
About the role
We’re looking for 2 Supporter Engagement Assistants with Customer Service experience to join our Central Supporter Engagement Team (CSET).
Join our warm and dynamic team and be part of an organisation that’s making a meaningful impact. CSET is made up of a Supporter Engagement Manager, an Officer, and five Assistants. We’re a friendly, professional team who take real pride in the difference we make every day.
As a Supporter Engagement Assistant, you’ll be at the heart of creating outstanding experiences for our supporters and customers. Every interaction is an opportunity to build trust, deepen engagement, and inspire support.
You’ll help people feel valued and motivated to support Young Lives vs Cancer, contributing to stronger relationships and better financial outcomes. You’ll also work closely with fundraising teams, providing flexible support across a range of tasks and adapting to evolving needs to help maximise impact.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Listen to our supporters and customers, understand their motivations and circumstances, and provide appropriate, professional and empathetic responses.
- Respond to and resolve supporter and customer enquiries via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.
- Provide practical and responsive support to fundraising teams, helping to facilitate smooth delivery of campaigns and activities, and enabling them to focus on optimising fundraising and increasing income.
- Contribute to the smooth running of supporter and fundraising operations by providing adaptable support across systems, processes, and day-to-day tasks, ensuring teams are equipped to deliver high-quality engagement and maximise income generation.
- Support the resolution and recording of complaints and concerns, using feedback from interactions to identify issues, spot trends, and share insights to inform improvements.
What do I need?
The key skills we’re looking for in this role are:
- Customer-focused with experience delivering great service both over the phone and in writing
- Confident communicator with strong listening skills and the ability to build rapport quickly
- Organised and detail-oriented, with a good standard of grammar, spelling and presentation
- Proactive and able to use initiative to solve problems and support others
- Quick to learn and able to apply new information effectively
- Comfortable using digital tools, with confidence in Microsoft Office programs like Word and Excel
- Genuinely interested in learning about Young Lives vs Cancer and the impact of our work.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
To arrange an informal chat, please contact Kat McLaren.
#ShowTheSalary #NonGraduatesWelcome




