Services manager jobs in darlaston, west midlands
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact Mhairi (details on our website).
The role and your key responsibilities
As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.
You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).
Your key responsibilities will include:
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Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
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Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.
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Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.
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Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.
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Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
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Attend conferences and run CPD events on behalf of Unifrog.
What we’re looking for
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Strong communication skills – written, over the phone and on video calls.
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Track record of excellent relationship management.
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Extremely well organised.
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Keen attention to detail.
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Active listening and objection handling skills.
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A background and interest in education would be an advantage.
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Proactive attitude and willingness to get stuck in.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.
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Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus.
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OTE £43,000 (pro rata).
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Maternity Cover - fixed term up to 12 months.
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28 days paid holiday per year (plus bank holidays) (pro rata).
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
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Full UK driving licence and access to a car is essential.
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All travel expenses covered.
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Candidate must be based in Nottinghamshire or Leicestershire.
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Home based with some travel to schools and colleges in the East Midlands.
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Start date: w/c 18th August 2025.
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To discuss any details about the role before applying, please contact Mhairi (details on our website).
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We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00AM (BST) Friday 16th May 2025.
Stage 1: Application form (~1 hour) ✍️
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)
Stage 2: Phone task (15 minutes)
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A short role play task over the phone. We will schedule these tasks throughout the application window.
Stage 3: Video call interview (1 hour)
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Short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held on w/c 26th May 2025.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The Public Affairs Manager will be a key member of our busy External Affairs Team within the wider Policy and External Affairs directorate.
Reporting to the joint Heads of Public Affairs & Stakeholder Relations, and working closely with communications and public policy colleagues, you will play an essential role in enabling and driving engagement with parliamentary, government, political and sector stakeholders.
You will be politically astute, with experience engaging across Westminster and Whitehall with competent written and communication skills, able to both brief and prepare senior leaders within the organisation for key engagement activities as well as meeting stakeholders independently as appropriate.
Strong organisational, people and project management skills are essential; you will be responsible for managing dedicated key influencing ‘moments’ with stakeholders and partners, such as organising and managing panel events, roundtables, webinars and showcase programme visits. You will also lead the co-ordination and secretariat activity for the Youth Employment Group (YEG), working closely with the Director of Policy and External Affairs as one of the five co-chairs.
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information and a full job description, please download the Recruitment Pack.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week
Location: Home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.
Contract: Permanent
Want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run community meals using surplus food.
You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.
You will have experience of programme planning, delivery and development including community led/owned programmes. You will have experience of building relationships with a range of stakeholders and be passionate about food and cooking.
There will be frequent travel to our projects in Yorkshire and The Humber, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:We will be shortlisting and interviewing for this post on an ongoing basis and the vacancy will close once we have found the successful candidate. Please apply as soon as possible if interested, and no later than 11.59pm on Tuesday 6th May.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in central Birmingham, with regular travel and some flexible home working.
Salary £29,651 per annum - full time 36 hours per week. The full job description can be downloaded here.
Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits, season ticket loans and a company pension scheme.
Deadline for applications: 2 May 2025.
Interview Date: 8 May 2025
We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.
We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by: protecting and improving health and care services, developing health and social care nutrition policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.
Role details:
The BDA is seeking a new Partnerships Officer to work as part of the Commercial Team, leading on the management of high volume, lower value sales, direct account management and business reporting.
The new role will support the BDA’s Strategic Plan 2024-34 and will suit a candidate with a some experience of sponsorship sales and/or partnerships delivery and an interest in business reporting, evaluating impact and business development.
Ideal candidate:
Are you a positive, dynamic person who enjoys being busy and would like to be an integral part of a friendly, talented team?
We’re looking for someone who can hit the ground running, delivering essential business activities such as high volume, lower value sales, account management, project delivery and business reporting. This is an entry level role working alongside the Partnerships Manager and Director of Partnerships. We would like you to relish closing sales opportunities and reporting on commercial activities for the team. Ideally you will have experience of delivering sales, within a regulated or professional association/charity environment.
In return, we offer exciting opportunities to develop within the commercial team of the BDA and build purposeful partnership relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos, The role will require somebody who enjoys the challenges that come with delivering and reporting on sales targets and measuring impact.
Please apply to via this portal with your CV and a covering letter by the end of Friday 2 May.
Applications without a covering letter will not be accepted.
The client requests no contact from agencies or media sales.
IT and Data Manager
Remote
£56,000 - £61,000 per annum, depending on experience
Full Time, Permanent
Hours: 37.5 hours/ week
Closing Date – 19th May 2025
1st Interview – 29th May 2025 (Remote)
Stakeholder Interview – 2nd- 4th June 2025 (Remote)
2nd interview – 5th June 2025 (location to be confirmed)
The purpose of the role is to lead an outstanding IT service across the Trust and cultivate a high performing team that supports all staff, people we support and other stakeholders.
Reporting to the Resource Director, the role will be key in supporting the digital transformation agenda, providing IT and data expertise that will enable higher quality of life for adults with learning disabilities and maximise efficiencies within the services that we provide.
Main Responsibilities
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Developing the IT strategy in alignment with the Trust wide strategic goals and evolving digital transformation priorities;
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Oversee the Trust’s approach to Cyber security, ensuring compliance with relevant legislation and best practice. Being the subject matter expert for the organisation.
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Oversee the Trust’s data and privacy framework, ensuring compliance with GDPR and other data protection laws and training and educating staff as required on data protection measures;
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Lead, mentor and develop the IT team of four, fostering a culture of collaboration, innovation and continuous improvement;
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Prepare and manage the IT department budget, optimising resource allocation to achieve maximum value and efficiency and ensuring the team is equipped with the necessary skills and resources;
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Oversee the development, implementation and maintenance of the Trust’s IT systems;
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Providing IT expertise and advice for the software owners across the Charity including supporting the development of management reporting using Power BI;
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Support the development of an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of the diversity of the people we support;
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Support any technology implementation plans ensuring all technology solutions are project managed effectively. To supports team members to ensure they identify risks, contingency plans and engage with stakeholders for effective collaboration;
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To lead on procurement and contract negotiations with vendors of IT systems and software providers, ensuring ITTs and contract awards are in line with the Trust policies and value for money is achieved;
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Producing regular reports on KPIs for the IT team and reporting reasons for variances against target
What you’ll bring to the role:
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Recognised Degree in Business IT or Computer Science related discipline or equivalent combination of education, training, and experience
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Proven track record in a senior management digital transformation position.
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6+ years’ digitalisation experience.
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5+ years Project Management experience.
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Excellent working knowledge of Power BI
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Proven track record on delivering complex projects.
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Experience of having designed, implemented, and evaluated organisational transformation digital solutions and has delivered change that added value to the organisation.
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Highly effective change agent who engages with senior stakeholders to deliver the digital program to the organisation.
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Benchmarking skills and identifies best practice and knowledge of the digital landscape of organisations.
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High degree of budget management experience associated with digital technology design and its adaptation.
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Has strong relationships with approved vendors and with software suppliers of digital services to ensure effective delivery of digital technologies/systems.
Location & Travel
Remote based - Home
Home-based with regular travel to visit Communities in Hertfordshire, Gloucestershire, Yorkshire, and Worcestershire. Occasional overnight stays will be required. Ideally you will be located within travel corridors of Midlands to London or Manchester to York.
Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference.
Your application should include your CV and a supporting statement of no less than one page detailing why you would like to work for the Trust and how your skills and experience meet the job description and person specification (see attached Job pack).
We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.
If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you.
We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.
We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.
We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission.
How to Apply
To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.
For Job Role specifics please see the Job Description.
Closing date for applications is 11/05/25.
First stage interviews will be held w/c 19/05/25.
Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.
The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.
We will only contact those who have been selected for interview.
We request no contact from agencies.
We are Special Olympics GB. We are Inclusion in Action.




At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a IT Service Owner- (Fundraising) to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.
In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.
What You’ll Do:
Lead the strategy, development, and optimisation of fundraising technology
- Work with stakeholders to ensure our systems support fundraising excellence
- Ensure our fundraising tech is scalable, secure, and future-proof
- Identify and mitigate risks while ensuring best-in-class data governance
- Keep on top of emerging fundraising technologies and digital trends
- Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture
What You’ll Bring:
Strong leadership and stakeholder management skills
Technical knowledge of fundraising systems and CRM platforms
Ability to translate complex tech into simple, effective solutions
Experience delivering successful technology projects in fundraising or NFPs
A passion for leveraging technology to maximise fundraising impact
This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £85,000
Location: Hybrid (Birmingham City Centre; minimum one day in office per week)
Hours: 37.5 hours per week, Monday–Friday
About Auriga Services
Auriga Services is the commercial arm of Evnia Charitable Trust, a registered charity. For over 20 years we’ve designed and delivered grant-management, welfare-advice and social-value programmes that genuinely improve the lives of vulnerable people and households in poverty. As a public-benefit entity, all surpluses are reinvested to support those in need, making Auriga unique in the marketplace.
Role Purpose
We have been through significant growth over the past few years, and our operations have become more complex, which is why this new role has been created. As a member of our Executive Team, the Director of Client Partnerships will report to both the CEO and the Board, with responsibility for driving commercial growth and operational excellence across our partnership management, business development and service-delivery functions. You will ensure our expert advice and grant-management services are delivered efficiently and innovatively, maximising value for both clients and beneficiaries, so we become not just a trusted supplier but a strategic partner.
Key Responsibilities
- Strategic Growth & Development:
- Devise and execute strategies to grow income targets by an agreed percentage per annum.
- Identify and secure new partnership opportunities to diversify revenue streams.
- Operational Excellence:
- Oversee circa 55 FTE across partnership management, operations and business development.
- Reduce cost to serve through streamlined processes and technological integration.
- Team Leadership & Development:
- Line-manage Partnership Managers (x2), Head of Advice Services, Head of Service Delivery and Head of Business Development.
- Foster a culture of collaboration, continuous improvement and high performance.
- Client Relationship Management:
- Act as primary ambassador for key clients, handling escalations and strategic discussions.
- Elevate Auriga from supplier to trusted strategic partner.
- Technology Integration:
- Collaborate with Head of IT to embed new digital tools and data-driven decision-making.
- Financial Stewardship:
- Own budgets for client-partnership operations, monitoring performance and re-forecasting to meet targets.
- Performance Tracking & Reporting:
- Establish and report on KPIs for growth, efficiency and client satisfaction to the CEO and Board.
About You
- Proven senior-leadership experience in client management, partnerships or business development (charity / not for profit sector desirable).
- Strong entrepreneurial skills, with a demonstrable track record of driving commercial growth and operational efficiency.
- Strong financial acumen and experience managing multi-million-pound budgets.
- Excellent strategic-thinking, analytical and relationship-management skills.
- Familiarity with digital transformation and technology-enabled service delivery.
- Outstanding communication skills with the ability to influence at Board level.
- Right to work in the UK (no visa sponsorship provided).
Why Join Us?
- Purpose-Driven: Make a direct impact on reducing poverty and hardship.
- Charity-Owned: Join a commercially minded team with genuine social values.
- Executive Influence: Report directly to the CEO and shape organisational strategy.
- Hybrid Flexibility: Balance home and office working in Birmingham’s city centre.
If you would like to apply for this role, please send an CV and a brief covering letter explaining your interest and suitability in confidence to Jenny Hills at Harris Hill, via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.
Closing date for applications: Monday 5th May 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Lead Worker x 3 (Mental Health) - Vulnerable Adults Service (VAS)
Location: Birmingham
Salary: £24,570 per annum
Hours: 37.5 hours per week
We are the leading provider of mental health services in Birmingham and the West Midlands. Our Vision is “Better Mental Health for All” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. Birmingham Mind has a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city.
The Vulnerable Adults service (VAS) consists of two branches - Lead Worker and Supported Accommodation. These sister services work in close partnership to provide consistent, flexible support across Birmingham 365 days a year from 9AM-9PM.
Birmingham Mind believes in empowering citizens to have a voice in the delivery of their support and to be active in their communities and in the organisation. We have client involvement at every level of decision-making.
We have an opportunity for an approachable and communicative individual to work with clients in a holistic person-centred way to build independence, community networks and improve quality of life. You will work with people experiencing a variety of mental health conditions, including individuals with dual diagnosis, complex needs and challenging behaviour and will ensure that they feel supported, as the embark on their journey to improve their wellbeing and build interdependence. It takes a village to help us grow, so you will be there to ensure that they engage in their community and build social networks. You will encourage them to constantly improve their physical and mental wellbeing, by attending relevant appointments and ensure access to health services. It is more than that too, it is also about helping them with finances, reducing debt, and understanding the importance of budgeting, as well as finding new skills through employment or education. You will work closely with each individual, reviewing personalised support plans and maintaining relevant assessment documentation, identifying any new barriers or changes in their circumstances that may have an impact on the achievement of their goals.
With experience of working in the mental health field, you will demonstrate a good understanding of the obstacles that can be faced and how to overcome them to reach certain goals. You will be able to empathise with the daily struggles that people face and will have a commitment to user involvement and empowerment. As an ambassador for Birmingham Mind, you will share our values and ethos, as you deliver each support plan and remain focused on the end result.
This is a challenging yet rewarding role; one where you can be confident that you are making a difference in someone’s life and positively impacting individual growth.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Sunday 18 May 2025
Interviews will be held on Thursday 5, Friday 6 and Wednesday 11 June 2025
Purpose of the Role
The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff.
The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.
Main responsibilities
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Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.
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Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up.
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Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals.
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Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer.
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Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding.
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Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role.
Safeguarding
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Implementing MWNUK Children and Adult Safeguarding policies and procedures.
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Responding to safeguarding concerns in a timely manner and promoting good practice.
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Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.
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Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews.
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Having regular case reviews and making evidence-based decision-making.
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Monitoring and evaluating safeguarding practices.
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Liaising with external agencies as and when required.
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Reviewing helpline cases before they are closed ensuring the data has been properly recorded.
Managing cases
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Triaging, managing, prioritizing and allocating helpline cases.
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Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.
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Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.
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Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.
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Ensuring policies and procedures are followed.
Other duties
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When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner.
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Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.
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Promoting the helpline’s services to a range of stakeholders.
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The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule.
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Carrying out duties to support the Operational Director and CEO.
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Attending training for professional development, as required.
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Undertaking outreach work, if required.
Person Specification
Professional Experience, Knowledge and Understanding
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Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc.
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Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.
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At least one year's experience in handling children and adult safeguarding.
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Willingness to participate in further training and development opportunities.
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Working in a trauma informed way by recognizing impact of trauma on women.
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Experience of managing, supporting and supervising a small team.
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Second language such as Arabic, Bangla, Punjabi or Urdu.
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Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook).
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Desirable line management experience.
Abilities and Skills
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Significant organisational and administrative skills, supported by a proficiency with ICT.
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Able to build relationships with whilst maintaining professional boundaries.
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Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.
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High level of professionalism when dealing with internal and external stakeholders.
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Strong organisational and interpersonal skills with solid communication skills – written and verbal.
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Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers.
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Ability to work independently without supervision and being able to use initiative.
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Communicating information from management to staff in an accessible way.
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To be able to work under pressure, whilst keeping calm and levelheaded.
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The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary.
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Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.
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Understanding and knowledge of the voluntary / non-profit women’s rights sector.
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Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.
Personal Qualities
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Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties.
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Adaptability to changing circumstances and new ideas.
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Resilient and determined to achieve goals.
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Committed to vision, mission and aim of MWNUK.
Equal Opportunities Awareness
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An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach.
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A commitment to working in a flexible and collaborative manner with all members of the MWNUK team.
Application Process
If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link
Please note that this is not an interview and is strictly for informational purposes only.
1st Stage
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Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions:
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Why does this role appeal to you, and what experiences make you an ideal candidate?
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Why do you want to work in the women’s sector, and how do you believe you can make a difference?
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Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect?
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We will only process completed applications and will not chase up missing CVs or cover letters.
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Please note that feedback will not be provided at stage 1 of the application process.
2nd Stage
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Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025.
Further Information
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Basic DBS clearance is required.
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Evidence of your right to work in the UK is required.
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If successful, references will be requested. To help speed up the process please include references in your CV.
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Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
Development Manager
Are you a passionate and skilled land and property professional with a heart for serving older Christians? We are seeking a Development Manager to play a key role in expanding and strengthening our mission to provide compassionate, faith-based care. This is a unique opportunity to make a tangible difference in the lives of our residents while working alongside a dedicated and motivated team.
We are looking for a Development Manager who will be instrumental in driving our vision forward, identifying new land and acquisition opportunities, and ensuring the highest standards of development and innovation.
As a Development Manager, you will be responsible for leading on strategic development projects, forging key partnerships, and ensuring our growth and renewal programme moves forward in alignment with our mission.
If you are a dynamic and experienced land and property professional with a strong background in acquisitions, planning, project management, and a heart for Christian service, we invite you to apply now.
Responsibilities:
- Lead and manage strategic development projects from inception to completion.
- Identify and develop new opportunities for growth and expansion.
- Work collaboratively with key stakeholders .
- Manage budgets effectively and ensure financial sustainability of development initiatives.
- Prepare reports and provide updates to senior management and trustees.
Skills/Experience:
- Strong leadership and strategic thinking skills.
- Proven experience in land acquisition, development project management, or a similar role.
- Ability to communicate effectively with a wide range of stakeholders.
- Strong financial acumen and experience in managing development budgets.
- A proactive and innovative approach .
- IT proficient, including Microsoft Office Suite.
- Ability to work under pressure and manage multiple priorities.
Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
Full-time, 40 hours per week.
Benefits:
- Salary: £54,000 per annum
- Remote working
- 5 Weeks' paid holiday per year as well as bank and public holidays
- On-going training and support
- Team events
- Pension scheme
- Care Friends referral
- Medicash
- Perkbox – including an Employee assistance programme.
- Long-standing service rewards
- Birthday rewards
— What our staff say about us: “It is a friendly and welcoming place to work.” —
We are committed to having a diverse leadership team and encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are currently underrepresented at the senior management level.
Closing date: 23rd May 2025 – However, this vacancy may close sooner if sufficient applications are received, so please apply as soon as possible if interested.
The client requests no contact from agencies or media sales.
The Sociological Review Foundation is seeking its first Development Manager to join its team. This role, reporting directly to the Operations Director, presents a unique opportunity to drive the organisation’s strategic growth initiatives and fundraising calls, expand partnerships, and generate revenue through the sale of services.
Note: We can only accept applications from applicants who are based in, and eligible to work in, the UK.
The client requests no contact from agencies or media sales.
ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.
We are looking for a Conference and Major Events Manager to lead on the delivery of our successful annual conference and other major events.
The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.
This role will work closely with our Head of Membership Engagement, the chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).
For full details about this role, our work and the skills required please refer to our role profile.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Position Title: Trust & Grants Manager
Responsible to: Head of Income Generation and Fundraising
Salary: Up to £36,000, pro rata
Hours: 0.8 FTE (4 days a week)
Benefits include: Flexible work environment, 23 days annual leave (pro-rata) which increases after 2 years, 3 Volunteering Days (pro-rata), 3 Trust Days, Death in Service, Employee Assistance Programme, Auto Enrolment Pension, paid agreed expenses.
Location: Home-based with the ability to travel nationally (including small number of overnight stays)
Term: 0.8FTE, permanent
Closing Date: 14 May 2025 at 5pm
Interview Dates: 21 & 22 May2025 (via teams)
About Dame Kelly Holmes Trust
Dame Kelly Holmes Trust puts world-class athletes shoulder to shoulder with young people. Equipping them with a winning mindset and shaping their futures - it's a teammate like no other.
Whether that’s building relationship skills, improving self-esteem or learning to stay focused, our sporting champions help the next generation move forward with confidence.
Application Process:
Please send your application of a CV and Cover Letter of no more than 2 pages. Your Cover Letter should demonstrate how you meet the key responsibilities of the role and job criteria detailed below.
We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. To ensure an inclusive recruitment process, all cover letters and CVs are anonymised before shortlisting.
Job Description
Reporting to the Head of Income Generation and Fundraising, we are looking for someone with a passion for helping vulnerable young people to achieve their potential and who is excited by playing their part in raising funds towards our £1 million target. Working in our small Income Generation Team, you will have responsibility for writing compelling proposals and reports that showcase the impact of our work. You will have the opportunity to build lasting relationships with current and potential funders, building and stewarding our restricted income pipeline which you will own.
We are looking for someone with a strong track record of securing funding, preferably within the youth, sport for development or health & wellbeing sector. Strong attention to detail is essential, along with the ability to manage multiple priorities and work independently.
We are a home working charity which is committed to flexible working. We are open to considering different working patterns for this role.
Key responsibilities
Fundraising and business development
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Write compelling funding proposals and cases for support, from £5000 to £100,000s
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Own and grow Trusts and Grants pipeline, identifying and researching new funding opportunities
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Cultivate and steward relationships with new and existing funders
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Represent Trust at programmes, events, funder meetings
Relationship Management
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Build and maintain strong relationships with current and potential funders
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Ensure effective communication with funders, providing high quality reports and updates
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Work collaboratively with internal teams to ensure funded projects deliver maximum, demonstratable impact in line with funder expectations
Managing systems and processes
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Create a calendar of opportunities for grant submissions, ensure application deadlines are met
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Maintain accurate and up to date funder records in Trust’s CRM system, Salesforce
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Maintain efficient systems for tracking applications and reporting
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Work closely with Senior Finance Manager to ensure restricted income is accurately forecasted and updated accordingly
General responsibilities
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To ensure Data Protection procedures are followed at all times
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Role model the Trust’s values and behaviours and encourage individuals to do the same
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To ensure that a positive image of Dame Kelly Holmes Trust is projected at all times
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To contribute to other activities undertaken by Dame Kelly Holmes Trust
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To contribute to organisational effectiveness through positive team working
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To adhere to Dame Kelly Holmes Trust Health and Safety & Safeguarding Procedures.
Criteria: Essential/Desirable
How Evidenced & Assessed: Interview/Application
Proven experience in trust and grants fundraising, securing five and six-figure and multi- year funding partnerships - E (Interview/ Application)
Demonstrable success in developing compelling proposals and reports for funders - E (Interview/ Application)
Strong relationship management skills - E (Interview/ Application)
Excellent written and oral communication skills with the ability to convey impact effectively - E (Interview/ Application)
Highly organised with the ability to manage multiple projects and deadlines - E (Interview/ Application)
Knowledge of youth, sport for development or health & wellbeing sectors - D (Interview/ Application)
Experience of using CRM systems, ideally Salesforce - E (Interview/ Application)
Ability to work effectively with colleagues to establish a collaborative working environment - E (Interview/ Application)
Able to handle significant confidential material and information - E (Interview/ Application)
Dame Kelly Holmes Trust recognises the value that a diverse workforce can bring to our organisation and strives to reflect this among our employees, athletes, volunteers and other stakeholders.
A Champion in their corner - Dame Kelly Holmes Trust puts world class athletes shoulder to shoulder with young people.
The client requests no contact from agencies or media sales.
Media Manager
We have a fantastic opportunity to join a busy, high-performing public relations team here at NHS Charities Together as our Media Manager.
If you are passionate about helping the NHS tackle today’s challenges and seize tomorrow’s opportunities, and believe that through supporting NHS charities we can significantly increase the vital support given to our hospitals, community, mental health, and ambulance services, we would love to hear from you.
This is a predominantly remote role offering flexible working.
Position: Media Manager
Location: Remote with flexible working (with occasional visits to the Warwick and London offices and other locations nationally, when required)
Salary: £44,000 - 47,500 per annum, depending on experience
Hours: Full Time (35 hours per week) – two hours wellbeing time, 9 - 11am on Friday mornings
Contract: Permanent
Closing Date: Sunday 18th May
The Role
The Media Manager plays a central role at our charity, working closely with the Head of Media and Media Officer to manage the public relations function. You will be responsible for helping to develop and execute national and regional media campaigns to help people better understand our mission and motivate support.
The role is a hybrid of office and home working, requiring occasional meetings in the midlands and/or London. The frequency and location of meetings can be flexible, depending on the location and preferences of the successful candidate.
Main duties include:
• Generate regular, positive, proactive and reactive media coverage for the charity
• Proactively sell stories into the media as well as react to incoming enquiries
• Work with the Head of Media to develop and deliver impactful PR strategies
• Manage, develop and support the Media and Communications Officer
• Gather new NHS staff, member and supporter case studies
• Identify and develop high quality media pitches
• Build positive working relationships with target journalists
• Monitor and evaluate media coverage
• Develop and maintain a good working knowledge of the issues affecting the NHS
• Support liaison with DHSC and other stakeholder relationships
About You
You will have experience of leading successful media relations strategies, and excellent written and verbal communication skills. You will be creative and passionate about delivering impactful work, with the ability to be highly organised and manage your own workload.
You will have experience of:
• Developing and implementing media strategies for a high-profile organisation.
• Successfully pitching to and building relationships with national, regional and sector journalists.
• Reactive media management for an organisation in the public eye.
Benefits Include:
• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!
Please upload your CV and a covering letter outlining which vacancy you are interested in , your interest in the role, and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.
Equality and Diversity
The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Other roles you may have experience of could include Media, PR, Public Relations, Brand, Communications, Marketing, Media Manager, PR Manager, Public Relations Manager, Media Officer, PR Officer, Public Relations Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation