Services manager jobs

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich unique heritage including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Senior Communications & Marketing Officer role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help establish Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for a creative, organised and audience-focused marketing and communications professional to join the Trust. Reporting to the Senior Communications & Marketing Manager, you will work with the whole team identifying the best ways to use our different channels to share our unique and inspiring stories and develop our profile at local, national and international levels. 

You will have experience of coordinating marketing and communications activity, ideally in a visitor-facing venue. 

You will have oversight of the website, social media platforms, e-newsletter and audience research programme and will support with press enquiries, PR and content development. If you are an ambitious self-starter looking to develop your skills across a wide marketing, communications and digital remit in a unique cultural and heritage landscape, then look no further!

How to apply
Applications must be received by 9 June 2025 @ 10am

First round interviews will be held w/c 16 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

About Us
Allergy UK is the leading national charity dedicated to supporting the millions of people in the UK who live with allergic conditions. We work tirelessly to raise awareness, provide expert advice, and advocate for improved healthcare and rights for those affected by allergies.

 

The Role
We are looking for a dynamic and driven Fundraising Manager to play a crucial role in managing our amazing corporate partnerships, acquiring new business and the effective stewardship of our supporters. In this role, you will deliver on the £384k corporate partnership target.

 

Why Join Us? At Allergy UK, you’ll be part of a supportive and passionate team working to improve lives. We offer a collaborative environment where your ideas and expertise will shape the future of allergy awareness and advocacy in the UK. This is your chance to use your skills to create lasting change!

Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year round night shelter provision. 

APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support. 

The Community Fundraising and Partnerships Coordinator will be responsible for developing and nurturing relationships within the local community to support APAP’s fundraising efforts, including schools, local businesses, faith and community groups. A key feature of this role will be developing increased year-round community engagement and fundraising, leading into the planning and delivery of at least one annual fundraising campaign. The successful candidate will have the opportunity to engage directly with stakeholders to build strong partnerships, whilst contributing strategically to the growth of the charity's fundraising efforts. 

Are you a proactive and organised leader with a background in facilities, hospitality, or housekeeping management? Join us as a General Services Manager, where you’ll play a key role in both strategic planning and the day-to-day operations of our care home environment.

You’ll oversee vital services such as building maintenance, catering, housekeeping, utilities, and communications - ensuring everything runs smoothly, safely, and efficiently.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £51,585 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.
An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
 
What you will be doing:

- Lead, coordinate and plan core services, including maintenance, waste disposal, catering, and housekeeping.
- Manage contractors and oversee project delivery to ensure high standards and value for money.
- Collaborate with the Senior Care Home Management Team and the Commercial Team to source consistent suppliers, supporting procurement and tender processes.
- Develop and implement rolling plans for equipment upgrades, ensuring value and compliance.
- Work with your teams to plan and deliver a high quality customer service and dining experience.

What we re looking for:

- Level 3 qualifications (or equivalent experience) in: Facilities Management (BIFM) and/or Housekeeping or Hospitality Management
- A diploma in Management Studies (or willingness to work towards)
- Level 4 Food Hygiene Certificate (or willingness to work towards)
- Strong management experience in a fast-paced, service-led setting (e.g. schools, hospitals)
- Proven ability to lead teams, manage complex operations, and drive continuous improvement
- Experience handling incidents, complaints, and writing formal reports
- A passion for delivering high-quality services that support the well-being of others
- You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

- 25 day’s paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable)
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts
- Professional subscription paid by RBL (where it is essential to the role)
- DBS (criminal records) screening paid by RBL (where it is essential to the role).
- Employee Assistance Programme: Provides confidential counselling, financial and legal advice

About Maurice House

Maurice House is one of six Royal British Legion care homes, offering high-quality residential, nursing, and dementia care to veterans and their families. Set in 12 acres of grounds, it features 77 en-suite rooms, a specialist dementia lodge for up to 30 residents, and a warm, community-focused environment supported by expert staff and a wide range of activities.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15 women who have experienced homelessness and multiple disadvantage.  
• The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
• In this role, you will provide support to all the women, including running co-designed activities and accompanying women to appointments.
• You will work closely with Specialist Support Workers who manage individual resident support and safety plans.
• You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
• You will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.
• The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £29,769
Closing Date: Monday 19th May
Interview Date: Thursday 29th May

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

We are looking for an Engagement Manager (East of England) to join us on a fixed term contract, for 12-months, to cover maternity leave.

About the role

The key purpose of the Engagement Manager role is to deliver regional Sight Loss Councils across the East of England and to engage with blind and partially sighted people across the region.  We currently have two Sight Loss Councils (SLCs) in this region, so the postholder will be expected to care-take and develop both SLCs, focusing on the retention of the volunteers engaged and making sure the projects and work they are involved in, continue with success. You will also be managing and developing stakeholder relationships across all the areas in which we work including transport and health sectors, as well with local authorities and arts and culture venues in the region.

About you

You will have the passion and ability to use your lived experience or experience to influence change, for the benefit of blind and partially sighted people. As an experienced volunteer manager, you will engage and lead Sight Loss Council members in the implementation of the region’s business plans to bring about change across transport, health and the built environment, as well as areas of local interest such as arts and culture or retail.

You will be a self-starter and work well on your own but will also enjoy being a part of a team of other Engagement Managers across the country, with whom you can learn from, as well as share good practice with.

About us

At Thomas Pocklington Trust, we’re promoting equality and inclusion blind and partially sighted people in every aspect of society. One of our many missions is to establish Sight Loss Councils across the UK, to tackle local issues and work with businesses and service providers to improve the accessibility of their services.

Post Title

Operations Manager

Contract type

Permanent

Hours

21 hours

Salary

£21,000 (FTE £35,000)

Working pattern

Flexible – ideally over three days

Managed by

Chief Officer

Summary

The key elements of the Operations Manager are:

1. Staff team management and development.

2. Oversight of operational management of Rainbow Haven premises.

Main Duties and Responsibilities

Manage, Supervise and Support the Staff Team and Individual Staff Members.

1. Ensure Rainbow Haven provides a supportive working environment in which staff and volunteer well-being is prioritised, for individuals and the whole team.

2. Responsible for line management of operational staff and provide regular formal and informal support to individual staff members, ensuring they feel supported to do their work well, achieve their potential and are able to develop their skills and areas of responsibility through appropriate support, work reviews and training.

3. Support the whole staff team through team meetings, development days, whole team training, and team building activities.

4. Support those staff with responsibilities for overseeing work placements, volunteers and students to provide high quality supervision; promote and support further opportunities and experience for these team members.

5. Support the CO with the recruitment and selection of new staff members. Ensure appropriate employment contracts are in place and that these and other HR policies reflect current good practice.

6. Act as a deputy when the CO is absent from Rainbow Haven.

Monitoring and Evaluation

1. Oversee accessible monitoring and evaluation systems and develop these to ensure data and additional information can be collected and provided in various formats as required for all projects.

2. Review monitoring information to evaluate service delivery, service user trends and areas for development and build this into longer-term planning.

3. Ensure monitoring and evaluation information is collated and made available to staff, trustees, funders and partners as required.

Oversee the organisational Infrastructure to ensure Rainbow Haven maintains high standards of work practice and safety

1. Oversight of Health and Safety, Safeguarding, Data Protection and all other operational and workplace policies, ensuring that all staff and volunteers receive appropriate training, are aware of, understand and follow the policies.

2. Oversight of the operational running of Rainbow Haven premises.

3. Review Rainbow Haven policies, to ensure operational policies are kept up to date and revised within the correct timeframe.

4. Ensure all other legal and operational requirements are adhered to, including external an internal registrations, agreements and assessments and service contracts.

5. Maintain a good working relationship with the United Reform Church in its role as landlord, reporting maintenance issues, responding to their requests and addressing any concerns raised by them.

Person Description

Experience

1. Significant experience of line management of staff members in a busy operational team. Essential

2. Experience of running a multi-purpose building for public use including developing procedures, people management and following all regulations. Desirable

3. Experience of dealing with practical issues in a building and liaising with contractors and suppliers and Landlords Essential

Knowledge

1. A solid understanding of monitoring processes within the charitable sector, liaising with funders and collating information from different team members Essential

2. A good understanding policies and procedures within a Charity context and implementing them with a team. Essential

3. Knowledge of the Asylum system and an understanding of systems and process connected to this. Desirable

Key skills

1. Well organised and able to multi-task. Essential

2. Able to meet internal and external deadlines. Essential

3. Able to prioritise tasks accordingly Essential

4. A strong communicator with good inter-personal skills. Essential

5. Problem solver with a practical can-do approach to completing tasks. Essential

 

Personal Qualities

1. Kindness and empathy Essential

2. Team player Essential

3. Remain calm when dealing with situations Essential

 

Project Background

Come and join our award-winning place-based volunteering programme that works with residents living across Hackney and the City of London.

You will be based out in the community - the programme is based at GP practices - to engage, support and enable local residents and patients to deliver local services for themselves, to meet local needs. We support residents to come together, to share their skills and experience for the benefit of each other, to deliver local groups and activities such as a book group, film club, exercise classes or cooking group. Residents from diverse backgrounds and demographics attend these activities together and make new connections, building strong local communities, all working together to make their area a better place to live. People, many of whom are isolated across all ages, and who have difficult life circumstances, are brought together, providing each other with mutual support and encouragement to develop new skills and pursue life goals, and to feel better able to voice their concerns to services.

You will be joining a nationally recognised project - having won an award from the Royal Society of Public Health in November 2024 - to support residents to fulfil their personal goals, make connections with others, and design activities and services that meet local needs. You will also be supporting people to improve their mental and physical health through signposting them to appropriate services and encouraging them to talk to their GP if they have concerns; and will be working in partnership with GP practice staff to co-create volunteer roles to make the practice more efficient and a better place to visit.

Who are we?

Volunteer Centre Hackney is a medium sized charity (currently 30 staff) based in the London borough of Hackney, working to support local residents to realise their skills and passions through volunteering and social action, and to share these for the benefit of others.

Our mission is to build and strengthen communities across Hackney through supporting residents of all ages and backgrounds to volunteer and build projects together.

In 2021, we were awarded the Freedom of the Borough Award by Hackney Council for our efforts to support residents during COVID, which included mobilising over 2000 volunteers to deliver food, prescriptions and essential items, provide emotional support to isolated residents and support the vaccine rollout. 

We work with hundreds of diverse community organisations and deliver various programmes to help residents share their skills and deliver their own social action projects to improve people’s lives. These include a befriending programme, volunteering brokerage matching local people to volunteer roles based on their skills, interests and goals, a specialist mental health programme, peer research and multiple resident engagement programmes at GP surgeries and estates across Hackney.

Post holders need to be enthusiastic and engaging, bringing energy to the role, be self-motivating and confident to work primarily alone, albeit with some support from the team members based at other sites.

We are looking for an experienced and passionate direct marketing professional, or someone with relevant transferable skills, to join us as our new Direct Marketing Fundraiser. 

This is an exciting time to join the fundraising team with significant growth across multiple income streams, including individual giving. This role will be integral to developing our individual giving programme to support the growth and sustainability of our income, whilst also driving supporter engagement. You will be responsible for the hospice’s direct mail campaigns and maintaining and developing strong relationships with donors to maximise income generation. You will be involved in a range of individual giving activities including regular giving, appeals and lottery.

You will have excellent communication skills, being able to communicate effectively with staff, volunteers and supporters and will work closely with our Communications and Marketing team. We are looking for someone with an eye for detail, strong organisational abilities and a track record of delivering projects on time.

Based at our state-of-the-art children’s hospice just outside Maidenhead, this role is a brilliant opportunity for someone to add value to a growing fundraising team. If you are passionate about raising money to help, make our services available to all families that need us and will reflect our core values in all that you do, we would love to hear from you.

As well as a competitive salary, we offer a generous annual leave entitlement, access to a pension scheme as well as private medical insurance and life assurance. You will also have free on-site parking and will benefit from an Employee Assistance Programme.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Severn and Wye Nature Programme Manager

Flexible – office space can be made available in partner offices in the region as convenient

£41,056 to £45,279 depending on skills

Severn & Wye Nature is an alliance of 14 environmental NGOs working across the Severn, Wye and Warwickshire Avon river catchments. As part of a major nature recovery initiative, we’re working to restore wetlands, create new woodlands and restore floodplain meadows. We partner with farmers, environmental experts and businesses to deliver shared goals for nature across a vast and changing landscape. 

Following a two-year development phase, we are now ready to move into delivery, building strategic nature recovery programmes across the catchment, and securing investment from public and private sector organisations at a level that will transform the scale of our collective impact.

About you 

We need an experienced, capable programme manager to lead and develop this ambitious partnership. You will require clarity of strategic thinking, excellent relationship and partnership management skills, substantial business planning experience, and very strong organisational skills. Above all, we are looking for someone who is passionate about nature and who will inspire and support partners across the region to enable its recovery at scale. 

About the job 

This is a two year fixed-term contract but could be extended if progress is good.  We are offering a salary of £41-45k, depending on your skills, 25 days annual leave increasing to 30, a 7% pension contribution and a range of other benefits. The location is flexible within the region, and an element of remote working is expected.

Shropshire Wildlife Trust is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo reference checks with past employers and Disclosure and Barring Service checks at the appropriate level

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates.  Please let us know if you require any adjustments to make our recruitment process more accessible. 

Closing date: 2 June 2025

First interview (virtual): 10 - 11 June 2025 

Second interview (Shrewsbury): 16 June 2025

About the Project – Door of Hope (East London)

The Door of Hope Project provides support to women who sell sex in Tower Hamlets.  This includes journeying alongside women, whilst providing advocacy, information, emotional and practical support.  The project also has a strong team of around 15 volunteers, who deliver street outreach to women in Tower Hamlets on a Thursday morning and Friday night. 

About the Role

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.

Our ‘Direct Work’ is central to the organisation, and we are looking to recruit a new Women’s Support Worker.

Taking a woman-centred approach, your role is to provide holistic support for women with complex needs who want support, or to exit the sex industry. We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.

This role will be part of a small team of support workers, and a service manager, who deliver an in-person support service, with women who sell sex on-street in East London. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need for Safeguarding.

You will be a champion of the cause, have a passion for supporting women who face multiple disadvantages and be familiar with the Violence Against Women and Girls (VAWG) sector.

You will have excellent interpersonal skills, emotional intelligence and be able to support women in a trauma-informed and non-judgemental way.  We are looking for someone with energy, resilience, who can increase our reach and positive impact on women.

You’ll enjoy…

· Competitive pay

· Flexible working

· Career opportunities – develop yourself and your career with a reputable national organisation in the VAWG sector

· Personal development allowance – to further your work-based skills and knowledge

· Cycle to work scheme – tax free allowance to buy

· Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll

· Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work

· Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis

· Blue light discount – a well-recognised national discount card scheme. For only £4.99 for two years’ membership, the discounts are large, and widely accepted

· Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family

You’ll need…

• Experience of working withing a front-line delivery team
• Understanding of the complexities of working with women who have multiple disadvantages and the barriers to service access they face
• Experienced with working with and engaging with diverse groups of people from varying backgrounds
• Familiarity with working within Adult Safeguarding protocols and procedures
• A non-judgemental and women-centred approach to support
• Comfortable working within a Violence Against Women and Girls (VAWG) framework
• Commitment to providing quality, women-lead and trauma-informed support
• Strong communication and interpersonal skills
• Patience, compassion, non-judgemental and motivational attitude
• Resilience to work with women who have often experienced trauma
• A responsible, dedicated and flexible approach to work
• Competent IT knowledge and computer skills

When you join, you will receive a structured induction and training plan, including access to all our in-house paid training.

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.

Genuine Occupational Requirement (GOR)

Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010. 

In the ever-changing landscape of youth work, it is vital that young people in Berkshire have access to safe spaces where they can build positive, trusting relationships and develop their talents, skills, and aspirations.

Berkshire Youth has been supporting youth organisations and delivering a range of youth services across Berkshire for over 85 years. This role will expand and enhance Berkshire Youth’s existing work, ensuring a dynamic and responsive youth offer at the Waterside Centre in Newbury.

Contract: Fixed Term (12 months), full-time 

Location: London, SW1P 2AF (Hybrid – 2 days in the office, 3 days remote) 

Salary: £35,000 + £3,954 London Weighting Allowance

Closing date: Monday 26 May 2025

Interview date: Friday 6 June 2025 

We’re looking for a strategic and results driven Marketing Manager to join our Marketing and Communications team for a 12-month maternity cover.  

You’ll have the exciting opportunity to share our compelling story, raise awareness of our vital work, and inspire action from our supporters. With a mission that truly makes a difference in the lives of pets and the people who love them, we’re seeking someone passionate about engaging communities and amplifying our cause. 

More about the role

In this hands-on role, you'll collaborate with the Group Head of Marketing and Communications and other team members to develop and execute externally facing paid marketing plans that align with the charity’s overall objectives. Your work will contribute to an integrated marketing strategy, with focus on communicating the Blue Cross brand, the fantastic work we do and communicating how people can ‘get help’ and/or ‘give help’. 

You’ll be responsible for both the strategy and execution of campaigns, working closely with external agencies (media and creative) to produce and implement effective campaigns. You’ll be liaising with internal stakeholders, ensuring alignment across departments and keeping everyone informed throughout the campaign lifecycle. You’ll also monitor, evaluate, and report on the performance of each campaign to drive continuous improvement.

What you’ll be doing  

• Develop and execute paid marketing strategies aligned with the charity’s goals, in collaboration with the Group Head of Marketing and Communications. 
• Lead marketing plans that support our overall brand strategy and work closely with the fundraising team to align brand positioning with fundraising goals. 
• Manage relationships with external agencies (media and creative) to develop and implement campaigns across various channels. 
• Oversee the full campaign process, ensuring timely delivery on budget and aligned with objectives. 
• Engage with internal stakeholders, providing regular updates and ensuring alignment across departments. 
• Evaluate campaign effectiveness and provide post-execution analysis and insights. 
• Ensure all marketing activity adheres to brand guidelines and integrates seamlessly with the broader marketing strategy. 
• Manage and mentor one direct report, providing guidance and support to help them deliver high-quality work. 

About You

We’re looking for a hands on Marketing Manager with a proven track record in delivering paid multi channel campaigns. You’ll bring a strategic mindset, alongside the ability to manage campaign execution and meet key objectives. You’ll be comfortable working with external agencies and collaborating with internal teams to ensure marketing initiatives are aligned, impactful, and effective. 

You’ll also be highly organised, analytical, and creative, with excellent project management skills. A proactive communicator, you'll keep stakeholders informed and engaged, ensuring successful campaign delivery. 

Essential Qualifications, Skills, and Experience: 

• Proven experience in delivering multi-channel marketing campaigns, including paid media (digital and traditional). 
• Strong ability to manage campaigns from strategy to execution, ensuring deadlines and budgets are met. 
• Experience in working with external agencies to create and implement high-quality campaigns. 
• Strong understanding of brand management and maintaining consistency across marketing efforts. 
• Excellent project management and organisational skills. 
• Strong communication skills, able to liaise effectively with both internal teams and external partners. 
• Ability to analyse campaign performance and leverage insights for future improvements. 

Desirable Qualifications, Skills, and Experience: 

• A marketing qualification (e.g., CIM or equivalent). 
• Experience within the not-for-profit or charity sector. 
• Familiarity with fundraising marketing and aligning campaigns with fundraising objectives. 

How to apply

Click the apply button below and complete the online application process before the closing date on Monday 26 May 2025.

We reserve the right to close this vacancy early should we receive an overwhelming response.  

 Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.  

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
 thrive in a supportive and rewarding environment. 

 Our generous benefits package includes:  

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles and fixed term contracts, holiday entitlement is calculated pro-rata. 
• Pension scheme with enhanced employer contribution  
• Life assurance  
• Unlimited access to an employee assistance programme 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife 
• Recognition scheme 
• Annual volunteer days  
• Claim for professional fees 
• Charity worker discounts across a variety of retailers.  

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'why work for us' page on our website.