Stuart Low Trust – Operations and Communications Manager (28 hours per week)

Stuart Low Trust (SLT) is a well-established, multi-award winning charity based in Islington, London. Through social activities we bring people together for better health and wellbeing. Many of our participants have a history of mental ill health, poverty and social isolation. Islington has an above average suicide rate, with the highest numbers of severe mental health and depression in London.

SLT is looking for an experienced, enthusiastic and highly motivated Operations and Communications Manager to join its small team. This role is an exciting opportunity as SLT progresses on its ambitious 3 - 5 year Business Plan and is integral in setting up, implementing and managing new innovative services and partnership working which will increase our output and double our income. 

We seek a dynamic and motivated candidate with fantastic organisational, digital and creative thinking skills; who will thrive on this challenge. Successful and substantial management experience with the ability to turn plans into reality are key. If you have the skills and knowledge detailed below, with a proven track record within a charity or social care setting then this could be the role for you.

SLT is offering a salary of £30,000 per annum (pro rata), flexible working, excellent holiday entitlement and a contributory occupational pension scheme. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Deadline for applications: 5m on Friday 9th October 2020

Interview date: Saturday 17th October 2020

Start: December 2020/January 2021

• £10.12 per hour
• Covering the London Borough of Bromley
• Up to two 4-hour shifts per day
• Shifts available 7 days a week from 8:00am – 11:00pm

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local charity, working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of more than £4m, over 150 staff and 250 volunteers, we are one of the largest charities in the Mind network.

Our MindCare Respite Service provides one-to-one support to people with dementia and gives family carers a much needed break. We are looking for Dementia Support Workers to support people living with dementia across Bromley borough, with a particular need in Orpington and surrounding areas.

You will be required to work in people’s homes, engaging clients in activities to help them maintain everyday skills, and providing support with daily living activities. You will need to wear PPE (mask, gloves and apron) in clients’ homes, and this will be provided.

You will need to be patient and flexible, and to have an interest, and perhaps some personal or work experience, in supporting older people. A full driving licence, use of a car and knowledge of the local areas are essential.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check

We Can Offer You

• Regular work depending on your availability
• Mileage costs and holiday pay
• A full induction, ongoing training and regular supervision

Closing date: 11:59pm on Sunday 11th October 2020

Interview dates: Thursday 29th and Friday 30th October 2020 (in Beckenham)

Induction dates: Monday 16th, Tuesday 17th and Wednesday 18th November 2020 (in Beckenham) - YOU MUST BE AVAILABLE TO ATTEND ALL 3 DATES

More details can be found on our website.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds
• People aged 16-25
• Disabled people
• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

nia provides a wide range of services for women and children who have experienced sexual and domestic violence.  The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

The Emma Project and Daria House are specialist services providing refuge and support services to women who have experienced domestic violence and/or sexual violence, including women who have been sexually exploited through prostitution and who also use substances problematically. The service is currently funded until 31st March 2021 with a possibility of further extension.

In the role of Assistant Support Worker, you will be responsible to support the service manager and team leader to ensure the day to day effective and efficient operation of the refuges. You will be based either at the Emma Project (Camden) or Daria House (Haringey). Our specialist refuge provision provides eleven units of accommodation for women who are escaping domestic and sexual violence and who use substances problematically; more than a third of the women who have lived in the refuge have also been exploited through prostitution. The women who enter the project have frequently been excluded from and/or refused access to other types of refuge provision.

We are looking for a highly organised and self motivated women who are passionate about ending violence against women, girls and children. You will have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and their children to be safer.

CV’s will not be accepted.

Closing date: 10am, Wednesday 7 October 2020

Interview date: 16 October 2020

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Elays Network is looking for amazing youth Workers to join the team at Elays Community Hub in South West London.

YMCA DOWNSLINK GROUP

Bank Project Workers

Burgess Hill, Crawley, Horsham, Worthing, Eastbourne, Brighton & Hove

Varied shifts across all areas - please specify which area(s) on application

Sessional Contract

£10.05 per hour

We are recruiting Bank Staff to work with a diverse group of young people, in our large Foyers (supported housing) and in our smaller Looked After Children’s Services. We are currently recruiting in:

1. Burgess Hill
2. Crawley
3. Horsham
4. Worthing
5. Eastbourne
6. Brighton & Hove

YMCA DLG provide accommodation which houses young people aged 16 to 25 and provides specialist support to enable thriving lives. Working in a holistic manner, we adopt a psychologically informed approach to support young people to transition into independent living through a range of one to one and group activity.

Our teams take an asset-based approach to actively encourage young people into education, employment and training. As a service, we provide a safe and welcoming environment for young people, with their aspirations and desires always at the forefront of the support we offer. Overall, we seek to encourage and enable young people to become empowered by providing positive opportunities which allow them to learn and achieve the independent skills they need to live positive and fulfilling lives.

As well as managing their accommodation, we provide intensive housing management, signposting to other agencies and provide group work and activities that enable young people to achieve the skills they need to begin managing life independently.

A good understanding of the support needs and aspirations of young people we work with is desirable.

You will help to keep our properties safe and secure throughout the day and night through different shift patterns (over a 7-day rota) across our services.

Burgess Hill – Looked After Children’s Service: We provide accommodation that is commissioned by West Sussex Council to provide 24-hour support to young people aged 16-18 years old.

Crawley Foyer: 40 bed Project providing supported accommodation for 16 – 25-year old’s the focus of the work is to help develop the young people’s skills and confidence through our More Than a Room support delivery so that they can move on from supported accommodation and live independently.

Horsham Y Centre: The Horsham Y Centre provides housing to 50 young people. The focus of the work is to help develop the young people’s skills and confidence through our More Than a Room support delivery so that they can move on from supported accommodation and live independently.

Worthing Foyer: Supported accommodation for young people aged 16-25. The foyer consists of 27 bedsits, complete with ensuite facilities, separated into 2 to 3-bedroom flats.

The focus of the work is to help develop the young people’s skills and confidence through our More Than a Room support delivery so that they can move on from supported accommodation and live independently.

Project Eastbourne, Hailsham and Hastings commissioned services: YMCA DLG supported services provide safe accommodation and opportunities for young people who have been made, or are at risk of becoming, homeless. We offer a holistic support package and actively encourage residents into education, training, employment or voluntary work. Whilst living with us residents will gain many essential life skills and social skills, empowering them to move successfully into semi-independent or fully independent accommodation.
Across our Eastbourne, Hailsham and Hastings projects we house 61 young people across five properties. Three of the properties have staff on hand 24 hours a day, with housing concierge available at night. Two properties are dedicated to our move on options for young people, with visiting support and concierge at night.

Project Eastbourne, Hastings and Bexhill transitional housing: We provide transitional housing for 165 young people aged 18 to 35, across 29 sites in Eastbourne, Hastings and Bexhill.
Funded by Homes England under the Empty Homes programme, the scheme enables us to lease empty properties from private landlords and refurbish them to a good standard, to provide affordable and safe accommodation for young people in housing need. Aimed at young people who are not quite ready to live completely independently we manage the lettings and deal with any issues that arise.
We manage a range of properties including studio flats, one to three-bedroom flats and four- and five-bedroom houses. We also manage a nine-bedroom property made up of studio flats and rooms with shared communal facilities.

Brighton & Hove – St Patrick’s: St. Patrick’s provides 29 units of accommodation for single homeless people and rough sleepers in five- and six-bedroom flats with shared kitchen/lounge and bathrooms, and a night shelter accommodating up to 15 people, including a limited number with dogs.  The service provides a 24-hour accommodation-based assessment and support service and operates 365 days a year.  The night shelter part of the service is provided under a sub-contract by the Churches Night Shelter Project.

While there are systems in place to support you, a substantial part of the role includes the ability to lone work. Therefore, we will require someone competent and confident when working alone and somebody who is able to understand and work with complex and challenging behaviour appropriately.

This can be challenging yet very rewarding work that helps young people to belong, contribute, and thrive.

The position comes with excellent training and development opportunities.

As part of our Safer Recruitment guidelines, we only accept applications completed on our application form. Due to Covid-19, we are not accepting paper copies of forms and are currently only accepting application forms submitted by email.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Closing date for applications: Please note this is a rolling advert and applications are reviewed on a monthly basis.

Interview date: Interviews arranged on a rolling basis.                                                                           

You have experience of working with people with mental health issues and this has given good knowledge of how to provide intense crisis support for individuals who present with complex needs. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship’s Safe Haven and Crisis House service as a Crisis Recovery Worker.

A pilot within our Crisis House in Derby, Safe Haven will provide community wellbeing resource where people can access support during a mental health crisis. Its aim? To prevent escalation of mental health problems and help people develop the skills they need to cope with a future crisis. Join us, and you could soon be providing a vital crisis intervention and support service for individuals who are experiencing a psychiatric and or psychosocial crisis.

Day-to-day, you’ll support individuals in crisis in a range of ways, including low mood, depressed, anxious, manic, self-harming, and experiencing suicidal thoughts. Your challenge will be to help them develop their own coping strategies to deal with their specific crisis situations. We’ll also rely on you to liaise with clinical teams to discuss referrals and clinical presentation of people using services and make referral decisions based on this. Leading on risk management and safety planning for each client will be important too, as will identifying the triggers of their crisis and implementing a brief, structured support and safety planning programme. And, when it comes to Introducing therapeutic tools and interventions tailored to their particular needs or helping them develop domestic management and finance management skills, again, we’ll count on you.

A great listener, with a flexible yet resilient approach, you have experience working with people with mental health issues and you’re used to identifying and coordinating a range of services to meet the needs of individuals requiring intense crisis support. You also have a good understanding of current mental health and/or housing legislation and a proven ability to help individuals to engage with community activities. A flair for planning and prioritising a busy workload is important too, as is a proven ability to assess and manage risk in a non-clinical way.

There will be a lot of liaison with GPs, external agencies and community teams too, plus you’ll be supporting sessional staff and volunteers, so great all-round communication skills and the ability to keep accurate records are also a must. Above all, you have what it takes to motivate, support and advocate for people who use our services, handle sensitive and complex issues well and are happy to participate in a shift rota and on call duties as required.

This is a permanent role requiring the postholder to work 37.5 hours per week.

The salary for this role is £17,004.00- £17,230.00 per annum. 

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Closing Date: 2nd October 2020

As a Care Support Worker, you will be working directly with disabled children, or young people and their families, to support them with their needs. This is an opportunity to develop your skills in a rewarding role and gain a strong sense of achievement.

The overall purpose of this role is to provide high quality care that supports individual children and young people with disabilities, including personal care as detailed in their care plans. The care will be within their family homes and out in the community.

Title: Support Worker (Sessional Practitioner)
Location: South East (Across Hampshire)
Department: Short Breaks
Salary Details: £8.86-£9.73 per hour plus you accrue an extra £1.07 to £1.17 per hour holiday pay
Hours: This is a sessional position offering flexible working hours during evenings, weekends and school holidays

About KIDS

KIDS is a national charity which has been supporting disabled children, young people and their families since 1970.

We work with children, irrespective of their disability or impairment, from birth through to 25 years.  Each year we support over 15,000 disabled children, offer over 120 different services and work with about 80 Local Authorities across England.

We are passionate, caring and trusted and our vision is a world in which all disabled children and young people realise their aspirations. We offer support and practical help for families, every step of the way.

KIDS is committed to safeguarding and successful applicants will be required to undertake stringent recruitment checks including (where applicable) an enhanced DBS check.

About the role

We are currently looking for someone to provide short breaks for disabled children and young people, supporting them to access a variety of activities, promoting independence, inclusion and learning, and engaging positive activities. Whilst working in a person centred way, providing practical and emotional support to the child or young person, to enable them to meet the goals and outcomes identified in their support plan.

Short breaks are on a 1:1 basis in the community and in a child or young person’s home. Our breaks are designed around the child or young person and their interests and hobbies, so during a break you may take a child swimming, to a local park, or perhaps to the shops.

Ad hoc hours available on an as and when basis (mainly evenings, weekends, and school holidays). This is a sessional position offering flexible working hours during evenings, weekends and school holidays.

You may be required to travel between locations, and so the ability to travel independently to the identified activity/venue is essential. Being a car driver is essential.

This role will be subject to an enhanced DBS check.

You will be required to work variable hours which may include evenings, weekends, and school holidays.

About you

To be able to carry out this role we would expect you to have the following characteristics:

• The candidate should demonstrate a commitment to working in partnership with parents/ carers and have the ability to provide personal care which maintains the child/young person's respect and dignity
• Ability to communicate at all times with the child or young person with regards to the care being provided.
• Ability and commitment to work effectively as part of a team.
• The ability to listen, reflect and communicate appropriately and effectively with service users and colleagues.

Closing Date: 9th October 2020

TO APPLY AND FOR MORE INFORMATION
Please click ‘Apply’ to be redirected to our website, where you can download the Job Description and submit your application through our website. Please note, you are not applying at this stage.

No agencies please.

An opportunity has arisen within Worcestershire County Council, in conjunction with Worcestershire Health and Care NHS Trust to recruit an Employment Support Worker to work with Community Assessment & Recovery Service (CARS). The service is county based and the post holder will be based at either New Brook, Princess of Wales Community Hospital in Bromsgrove or Studdert Kennedy House in Worcester.  This is to join an existing, well established Employment Services Team which covers the county of Worcestershire and holds accreditation from the Centre of Mental Health as a Centre of Excellence for Individual Placement and Support (IPS).

You will be required to:

• Proactively manage a caseload of people who have experienced mental health problems who are unemployed and economically inactive.
• Provide employment support for our client group who are furthest away from the job market to move them closer to their employment goals, in the hope that these achievements aid individuals’ recovery and social inclusion goals.
• Work within a multidisciplinary environment with service users with complex needs, supporting them to move into employment and sustain this to aid recovery, in conjunction with key stakeholders.
• Supporting clients once gained employment, and/or aiding those who are employed and experiencing difficulties within the work place retain employment
• Liaise closely with DWP providers. 
• Work proactively at employer engagement including educational, voluntary work and pre-vocational training opportunities and supporting employers on reasonable adjustments and retention of employees where necessary.

You will have experience both in the field of employment support and with clients experiencing mental ill health

You be capable of working independently and have the ability to take initiative, including making direct approaches to employers.

Personal experience of recovery from mental ill health is seen as an additional advantage in applying for this post although not essential.

Closing date: 11/10/2020

Provision interview dates of the 26th / 27th October 2020

Bede House has been helping local people for over 80 years to improve life for themselves, their families and the community in the London Borough of Southwark.

IDVA, BEDE STARFISH DOMESTIC ABUSE PROJECT

Full time, permanent contract £27,854 to £30,540 (depending on qualifications and experience), plus contributory pension.

Bede is an established local charity sitting at the heart of the Bermondsey community. Our Bede Starfish Project supports clients who have complex needs to end domestic abuse. Our small, dynamic team works with over 150 individuals each year using a flexible, creative casework approach. A key element in our success lies in accompanying clients to court and social services meetings. Another of our unique services is peer support to break the cycle of long-term abuse through our Freedom Programme and Survivors’ Groups.

This is a unique opportunity for a qualified and adaptable IDVA who wants to do more long-term front facing client work with individuals at high risk and with complex needs. You will have the opportunity to use your holistic skills to help those most vulnerable, including clients who have no recourse to public funds or are facing child care proceedings. Working from our office in Bermondsey, you will work closely with the local Community Safety Unit and will be based once a week at Brixton police station.

For an informal discussion about the role, please contact the project manager, Ahlam Laabori - details on website or cover letter below.

To apply, download an application pack below or from our website.

Closing date for applications: 5pm Monday October 12, 2020.

Interviews: Wednesday October: 21, 2020.

Bede is an Equal Opportunities employer, registered charity 303199

Roles: 

1. Community Keyworker – WrapAround (Fixed term contract to 31st March 2021) – West London

2. Community Keyworker – CR (Fixed term contract to 25th June 2021) – South London

Salary:   £25,000 - £29,000 per annum (salary towards the top of the range will be paid for those with considerable skills and experience in equivalent roles). 

Location: Both roles will be co-located in one or more London boroughs with travel across boroughs to provide targeted support to women as required.

Hours: 35 per week

Benefits: 30 days holiday per annum plus 8 bank holidays; an additional day’s leave for International Women’s Day; great support provision including clinical supervision and an Employee Assistance Programme and generous dependent’s leave; pension scheme; company mobile phone, In-house training, opportunities for progression, an incredibly supportive and passionate team!

What we do:

Advance’s Minerva service works with women involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties.  Minerva aims are to reduce re-offending, encourage desistance amongst repeat offenders, divert women from Criminal Justice involvement as early as possible and reduce the number of custodial sentences imposed by Courts.

The Minerva CR Service provides services to women who are being supervised by London CRC (Probation service).  There will be 10 CR Community keyworkers, covering designated North, East, South and West London boroughs, offering one-to-one community support to a maximum 950 women across designated areas London for up to 12 months depending on each woman’s need.  Each keyworker will work with a caseload of up to 90 women per annum in specified boroughs, and are likely to be co-located for a minimum of 4 days (depending on need) within London CRC offices in the boroughs they cover or a partner organisation in one of the boroughs they cover, with a requirement to attend Advance’s Regional Centre for Supervision and Team meetings at least once per month.

The Minerva WrapAround service is a new 3-year programme launching in May 2018 and funded by MOPAC (Mayor’s Office for Policing & Crime) in order to provide enhanced support to women and girls who have committed crime and are at risk of re-offending, with complex multiple needs.  The service is designed to be a “whole system” response to women in the Criminal Justice System and these additional services will offered across 15 London boroughs in North, East and West.  There will be 12 community keyworkers – who will offer an enhanced service to a total of 700 women across these boroughs, each of whom will have been assessed as having complex needs and therefore require additional support to our Minerva CR service in the form of additional key-work sessions, innovative interventions or diversionary and group-work sessions and access to a women-only Centre in their region.  Each keyworker will work with women in one or more boroughs, and are likely to be co-located for up to 4 days (depending on need) with a partner organisation in one of the boroughs they cover, with a requirement to attend Advance’s Regional Centre for Supervision and Team meetings at least once per month.   

The role:

As a Community Key Worker, you will provide an in-reach service to women serving custodial sentences at HMP Bronzefield, HMP Downview and HMP Send and build a relationship to support them in the 12 weeks prior to their release. This will involve reviewing initial assessments of risk and need and providing one-to-one advocacy, support and advice.  You will work with those you support to create resettlement and support plans and help women to engage with licence requirements and court orders.

What you will bring:

• Significant experience of front-line work with women experiencing issues related to offending, such as homelessness, substance misuse, domestic violence or mental health, ideally within a criminal justice setting 

• An in-depth understanding of issues facing women offenders and those at risk of offending, both in and outside of the criminal justice system.

• Experience of crisis management in this key worker setting as well as experience of working in partnership with relevant statutory and voluntary groups and maintaining strong constructive working relationships.

• Experience of setting and maintaining professional boundaries with service users whilst delivering an excellent standard of service and being able to cope in stressful situations.

What we offer:

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

Closing date:  11th October 2020

Interview Dates: 15th and 16th October 2020

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community, and with personal experience of the criminal justice system.

We are seeking an experienced administrator to support our Befriending Team.

Tasks will include

• Ensuring records are maintained via the regular collection of data and updating of the database, spreadsheets and files for both volunteers and clients .
• Answering the telephone, taking messages and recording appropriate and relevant information
• Responding to new referrals, setting up “New Client” files, updating existing client files, providing feedback to referrers.
• Undertaking all necessary administration associated with closing down cases and volunteers leaving.
• Covering the reception desk, receiving deliveries and post, meeting and greeting visitors to The Hub in a polite and friendly manner and liaising with staff when necessary .
• Inputting Client information and statistical information accurately
• Supporting the Befriending Manager and Co-Ordinator with any other general admin duties such as photocopying, franking any outgoing mail and other tasks as required.

Successful candidates will have a good understanding of the needs and issues affecting the independence of older people.

Please note - applications are via our completed application form only we do not accept CVs. No approaches from recruitment agencies please.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.
• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.
• To provide line management to helpline sessional staff
• To provide support and guidance to stalking advocates and volunteers where necessary.
• To support the Stalking Support Team Leader and Helpline Manager where required.

Fixed Term Contract for 6 months

Closing Date:  We will be reviewing applications as they come in. We will close the vacancy once a suitable candidate is identified.

Please refer to attached Job Description and Person Specification. To apply, please submit your CV and a covering letter addressing the shortlisting criteria.   Applications without a covering letter will not be considered.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.
• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims. 
• To provide support and guidance to volunteers where necessary.
• To support the Stalking Support Team Leader and Helpline Manager where required.

Fixed Term Contract until March 2022.

Closing Date:  We will be reviewing applications as they come in. We will close the vacancy once a suitable candidate is identified. 

Please refer to attached Job Description and Person Specification. To apply, submit your CV and a covering letter, addressing the shortlisting criteria.Applications without a covering letter will not be considered. 

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

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