Crisis Intervention Worker - Talking Spaces Service (Mental Health)
Location: Working at multiple sites across Birmingham - Beechcroft Centre, Erdington, Grounded, Selly Oak and Grounded St Paul’s, Jewellery Quarter
Salary: £25,231 (full time equivalent) £20,185 pro rata for 30 hours and £12,111 pro rata for 18 hours per week
Hours: 30 and 18 hours per week available – various shift patterns between 1pm-11.00pm, over 5 days, including weekends
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM?
About the role:
The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress. The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience.
Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity.
About you:
We are looking for a candidate with the following skills and experience:
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Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity.
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Knowledge and understanding of the social determinants that can lead to poor mental health.
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A good working knowledge and understanding of current safeguarding legislation.
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Extensive knowledge of the local community within which you are working.
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Excellent communication and team working skills and the ability to effectively utilise the technology available.
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Good knowledge of both Microsoft Word and Outlook.
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The ability to work flexibly including evenings and weekend shift patterns.
The Talking Space Service operates from 5pm to 11pm seven days a week throughout the year. Employees will work on a rota basis in our Erdington location.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.
We welcome applications from people who have experienced mental health difficulties.
Closing date for applications is Tuesday 16th September 2025
Interviews to take place on Thursday 18th September 2025
Thank you!
Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.
About the Role
As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:
- Carry out family needs assessments and co-develop personalised support plans with families.
- Build strong local relationships with health, education, and community services to ensure families can access the help they need.
- Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
- Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
- Work collaboratively with the Kentown team, sharing learning and best practice across regions.
- This is a home-based role with travel across Lancashire, Cumbria, and Manchester.
About You
We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:
- Experience working directly with children, young people, or families with complex needs.
- Strong communication and relationship-building skills with families and professionals.
- The ability to assess needs, coordinate support, and signpost families to the right services.
- Confidence in collecting feedback and supporting events or activities for families.
- A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
- A full driving licence and willingness to travel are essential.
Registered Charity
21 - 50
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a critical and exciting leadership role for the Bumblebee Conservation Trust which will take the Trust forward to the next phase of organisational growth, building on the superb achievements to date of our retiring CEO.
You’ll need passion and energy to work on some of the most profound challenges of our time. Nature needs its champions, and you’ll need to harness all of your skills, all of your personality, and your network to grow our influence, our impact, and our outcomes. You’ll excel at galvanising others to take action enabling us to achieve our aims and ensure bumblebees are thriving and valued by everyone.
This is an incredible opportunity to join a very special organisation with passionate and high-performing teams who are truly dedicated to our vital purpose.
Please refer to the CEO pack for further information.
The Trust is an Equal Opportunities employer. This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.
At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.
The client requests no contact from agencies or media sales.