Skills and employment manager jobs in bexleyheath, greater london

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?

Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team. 

You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.

This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

As the Adult Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Skilled at using IT, including Google Suite and Zoom.

• Experienced working with vulnerable adults and those with complex needs.

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development, induction, ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Tuesday 17th June

Interviews: Monday 23rd June

Energy Adviser (3 Days/Week – Supporting Vulnerable Communities)
Be the difference. Help people take control of their energy bills, reduce fuel debt, and stay warm and well.

Salary: £16,200 – £19,530 (3 days/week, FTE £27,000 – £32,550) depending on experience

Location: Office based and community outreach

Contract: Part-time (3 days/week)

We’re seeking a compassionate, proactive Energy Adviser to join our team and support households struggling with high energy bills, fuel poverty, and debt. This role goes beyond advice – it’s about empowering individuals and families to take control of their energy use and improve their financial wellbeing.

Whether you're an experienced adviser or someone with the right skills and passion ready to train into the role, we'd love to hear from you. 

What You’ll Do

• Provide one-to-one energy efficiency advice and practical support, tailored to each client’s situation.
• Deliver casework-level support for households facing fuel debt and financial hardship.
• Raise awareness about energy-saving strategies and encourage peer learning in local communities.
• Help vulnerable households prepare for and manage rising energy costs.
• Support clients in identifying and claiming benefits and entitlements to increase their household income.

Why Join Us?

• Make a tangible difference in people’s lives every day
• Work in a flexible, supportive, and purpose-driven environment
• Access ongoing training and development opportunities
• Be part of a team committed to support the community 

How to Apply: 

• Email your CV with a personal statement 
• Application Closing Date: Monday, 9th June 2025 (9 am) 
• Interview Date: TBC

Limehouse Project is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us at Limehouse Project and be part of a team that is transforming lives!

Rinova Ltd is an established and successful employee-owned company, with headquarters in Central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision, and we were granted funding under the Mayor’s ESF Academies Programme, to set up the Creative Academy. Since its launch, the project has successfully supported dancers to enhance their professional development and is now delivering a range of courses as part of the Mayors Adult Skills provision. 

Free accredited courses in Dance Leadership, Performance Skills and Investigating Enterprise Skills, offer learners the opportunity to develop their skills and potential career opportunities. 

This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations.

About the job

Rinova Ltd are currently seeking an experienced Dance Tutor and Learning Support Officer for their Creative Re Work Programme, with a background in the arts and creative sector, keen and able to work with young people and adults entering or re-entering the world of work.

The successful candidate will be committed to helping people achieve their potential and to assist with the delivery of our accredited courses in London locations. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. An understanding of the very specific barriers and considerations, that those within, (or transitioning into) the creative sector, face.

The successful candidate will also be required to be competent in collaboratively designing lesson plans, learner timetables and schemes of work.

In addition, be able to conduct learner reviews, competent marking abilities of learner portfolios, demonstrate effective administrative skills and deliver high quality information, advice and guidance.

The role will be offered initially on a part-time basis mainly working across London boroughs and the office, with the opportunity to work remotely on occasions. There may be potential for this to become a full-time post in the future. You will be required to complete a practical assessment as part of the interview process.

About us

Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.

We are an Approved Centre for the delivery of accredited courses with both NCFE and the Leadership Skills Foundation, Awarding Bodies. We have been awarded a Matrix Accreditation, which is recognition of our high standards of IAG delivery, and we have Centre of Excellence status from the Leadership Skills Foundation.

This is an ideal opportunity for someone who has experience in the arts, has developed excellent networks and understands the issues facing those entering the sector. The successful candidate will have a commitment to supporting individuals and want to be part of an organisation, which changes lives for the better.

Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.

Closing date: 17th June 2025

 

Job description

Delivery and line management

• To assist in the delivery of practical dance and performance skills classes as and when required.
• To manage a caseload of participants requiring Information, Advice & Guidance (IAG), mentoring and confidence building
• Completing appropriate action plans and reviews with participants
• To act as the single point of contact for small caseload of participants
• Complete marking of learner portfolios and reviews in a timely manner, ensuring high quality assurance standards
• To identify suitable referral partners i.e. universities, colleges, established networks, dance and community organisations from which to recruit course participants
• To communicate effectively with stakeholders, clients and team members
• To confidently deliver high quality teaching, information, advice and guidance
• To efficiently complete relevant paperwork, ensuring that accurate records are kept

Development of training materials and delivery

• To develop lesson plans, schemes of work and learner timetables that support delivery of the outcomes
• To provide resources relevant to individual courses
• To ensure that accurate records are kept for all sessions with appropriate sheets signed and stored
• To assist in the development of training materials to support the delivery
• To use available networks to recruit course participants from appropriate organisations
• To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations

 

 

 

Person Specification (skills knowledge and experience required)

Please address all points in your supporting statement and give examples

• Competent practical skills and/or experience as a performance artist. Dance conservatoire training, University education or equivalent with at least 3 years' experience.
• Practical experience of having worked within the creative industries and an understanding of the challenges faced by those either entering or transitioning within the creative sector.
• Some experience of working ( in a formal or informal capacity) with adults or young people aiming to access employment in the creative industries or wishing to retrain, would be an advantage.
• Existing networks which can be utilised to enable you to meet your targets in relation to recruitments and progression routes. Ability to develop networks in support of organisational goals
• Good IT skills and the ability to produce professional presentations and training materials
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint),
• Experience of designing content across various social media platforms and knowledge to be able to implement this in a work environment to promote the work of the projects
• Ability to work to tight deadline and targets
• Able to create engaging and motivating training materials
• High standard of organisation, written and oral communications skills
• Good understanding of the social and educational issues relating to a multi-cultural cohort and how this relates to learners
• Able to prioritise a diverse workload working to strict deadlines, pre-empt upcoming issues, and solve problems
• The successful candidate must be willing to work outside normal working hours on occasions and travel within London Boroughs to deliver at satellite locations

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and their families.

Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families.

This is an opportunity for a motivated and enthusiastic individual to join a small but determined team.  Working closely with the wider charity team, this role offers a real opportunity to see the impact that your work has on the children and families we support and to grow our fundraising reach within your geographical region.

The geographical region will cover anything west of Bridgend and up to Aberystwyth. Ideally, candidates would be based in the Carmarthen/Llanelli area. This is a home-based role, with frequent travel throughout Wales, and monthly travel to Cardiff.

Scope of role

This recently created role within the Noah’s Ark Charity, which will grow our regional community fundraising presence and offering.  The postholder will know the West Wales area well and will become the expert in fundraising opportunities within the region, building strong relationships within the community, including companies and will develop supporter-led activity. The postholder will plan for and deliver income for the charity within the region, in line with wider fundraising strategy. 

KEY DUTIES AND RESPONSIBILITIES

1. Income generation

- To plan for and deliver income to target through key performance indicators as agreed with community fundraising manager.

- To develop new supporter relationships within the community, in a planned way, to achieve income and provide excellent supporter care to ensure the relationship is ongoing, beyond one-off support for the charity.

- To lead on and deliver community fundraising within the region, through relationships with patient families, third party fundraisers, community groups, schools and education establishments and public bodies.

- To build strong corporate partnerships within the region, to an agreed income level, with the support of the community fundraising manager and head of fundraising and development.

- To lead on key projects to develop income generation.

- To contribute to the strategic development of community fundraising.

- Plan and deliver events in the community where necessary.

- Secure and deliver engaging presentations to groups and organisations.

2. Ambassador programme

- To build the family ambassador programme within the region, growing the network of key supporters who will represent and be the face of the charity within their local community.

- Support the community fundraising manager with the development of the ambassador programme including training and thanking opportunities.

3. Supporter experience

- To champion consistent and excellent supporter care.

- To record all communications accurately on the database, ensuring information is gathered and recorded in accordance with the requirements of the data protection act, GDPR and the charity’s data protection policy.

- To respond to supporter enquiries in a timely manner and deal with complaints, escalating as appropriate.

- To deliver an excellent supporter journey and contribute to the central supporter journey for community fundraising. 

4. Cross team working

- To work collaboratively with fundraising colleagues across the team to deliver wider fundraising income and charity objectives.  For example, gifts in wills, regular giving, event participation, volunteering and communications.

5. Budgets

- Work with the community fundraising manager and head of fundraising and development, to build and manage a detailed fundraising budget, including income and expenditure.

- Provide forecasts throughout the year, for agreed streams of income.

6. Best practice

- Ensure all fundraising practice is in line with organisational guidelines and policies.

- Encourage and champion compliance and best practice within the fundraising team.

- Ensure own compliance with fundraising standards and requirements, keeping up to date with key policies and regulations, including the fundraising regulator, chartered institute of fundraising and the charity commission.

7. Undertake any other duties which might be required to fulfil the general purpose of the post.

Job Title: Language and Communications Coordinator

Hours: Full Time (36 hours) - working pattern to be agreed. Maternity cover until 31st July 2026. 

Salary: £26,225 per annum

Location: Home-based in Wales

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. We work in a dynamic environment, always innovating and changing whilst ensuring that our standards of data management are at the highest level and the best it can possibly be.

About Coram PACEY

Coram PACEY is the professional association dedicated to supporting home-based child carers, including childminders and nannies, to provide high quality services, information and advice to children, their families and carers.

The Role:

As a member of the Coram PACEY Cymru team to coordinate the planning and delivery of work related to language and communications in Wales, delivering against the Welsh Government and other bodies funded work programmes. Through this work raise the profile of childcare and early years professionals and the work of Coram PACEY Cymru across Wales. Fluent Welsh language skills are essential for this post.

We welcome applications for this role through English or Welsh.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 11.59pm, Sunday 15th June 2025

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Teitl Swydd: Cydlynydd Iaith a Chyfathrebu

Oriau: Llawn amser 36 awr, patrwm gwaith i'w gytuno. Dros gyfnod mamolaeth. Cytundeb tymor penodol hyd at 31 Gorffennaf 2026.

Cyflog - £26,225 y flwyddyn

Lleoliad - Gweithio Gartref yng Nghymru

Ynglŷn â Coram

Coram yw'r elusen hynaf i blant yn y DU a sefydlwyd gan Thomas Coram yn Llundain i helpu plant a phobl ifanc bregus er 1739. Heddiw, mae grŵp Coram yn helpu mwy na miliwn o blant, pobl ifanc, teuluoedd a gweithwyr proffesiynol y flwyddyn trwy gynnig mynediad at y sgiliau a'r cyfleoedd y mae eu hangen arnynt i ffynnu. Rydym yn gweithio mewn amgylchedd dynamig, yn arloesi ac yn newid drwy'r amser wrth sicrhau bod ein safonau rheoli data ar y lefel uchaf a'r gorau y gallant fod.

Ynglŷn â Coram PACEY

Mae Coram PACEY yn gymdeithas broffesiynol sy'n ymroi i gefnogi gofalwyr plant yn y cartref, gan gynnwys gwarchodwyr plant a nanis, i gynnig gwasanaethau, gwybodaeth a chyngor o ansawdd uchel i blant, eu teuluoedd a'u gofalwyr.

Y rôl:

Fel aelod o dîm Coram PACEY Cymru, cydlynu cynllunio a chyflwyno gwaith yn ymwneud ag iaith a chyfathrebu yng Nghymru, gan gyflwyno yn erbyn rhaglenni gwaith Llywodraeth Cymru a chyrff eraill a ariennir. Trwy'r gwaith hwn codi proffil gweithwyr proffesiynol gofal plant a blynyddoedd cynnar a gwaith Coram PACEY Cymru ar draws Cymru. Mae bod yn rhugl yn y Gymraeg yn hanfodol ar gyfer y swydd hon.

Croesawn geisiadau am y rôl hon trwy gyfrwng y Gymraeg a'r Saesneg.

I wneud cais am y rôl hon, cliciwch ar y botwm 'gwneud cais yn awr' i lenwi'r cais.

Dyddiad Cau: 11.59pm, 15 Mehefin 2025

Dyddiad Cyfweld: i'w gadarnhau

Mae Coram yn gyflogwr cyfle cyfartal a chredwn fod gweithlu amrywiol yn galluogi inni wella'r gwasanaethau i'r plant a'r teuluoedd rydym yn eu helpu. Rydym wir wedi ymrwymo i annog ymgeiswyr o bob rhan o'r gymuned y ceisiwn ei chefnogi. Mae hyn yn cynnwys y rheini o gefndiroedd ethnig mwyafrif byd-eang, y rheini sy'n uniaethu fel LGBQT+, y rheini ag anableddau, y rheini â phrofiad byw o ofal, y rheini â niwroamrywiaeth, a'r rheini o grwpiau eraill sydd wedi'u tangynrychioli yn Coram.

Os yw ymgeiswyr yn teimlo'n gyfforddus, byddem yn eu hannog i dynnu ar brofiad byw ynghyd â phrofiad proffesiynol yn eu datganiad personol fel rhan o'u cais.

Rydym wedi ymrwymo i ddiogelu plant a lle fo'n briodol byddwn yn gofyn i'r ymgeisydd llwyddiannus ymgymryd â gwiriad gan y Gwasanaeth Datgelu a Gwahardd.

Rhif Elusen Gofrestredig. 312278.

Job Title: Senior Data and Insights Officer
Organisation: Get Further
Location: London / Remote (with occasional travel to London office)
Salary: £30,000–£35,000 per annum (including £2k London weighting)
Contract: Permanent, Full-time (37.5 hrs/week)
Start date: ASAP
Closing date: 10am 23rd June

Help tackle educational inequality with data that makes a difference.

At Get Further, we believe all young people deserve the chance to succeed in English and maths. We are an award-winning charity providing tailored tuition and support for students in Further Education to help them secure essential qualifications and unlock brighter futures.

We are looking for a passionate Senior Data and Insights Officer to lead on impact reporting, internal evaluation and data analysis. You’ll use tools like Salesforce and data visualisation platforms to assess student progress, inform strategy, and communicate our impact to funders, partners and policymakers.

You’ll have experience managing and analysing complex data, a keen eye for detail, and a strong understanding of research and evaluation methods. If you’re data-savvy, socially driven, and want to see your insights spark real change, we want to hear from you.

Our benefits include:

• 36 days of holidays per year (including bank holidays)
• Ongoing learning and development opportunities
• Flexible hybrid and remote working
• Cycle to work scheme
• Employee Assistance Programme
• Termly ‘in-person’ team development days at our offices in London
• The opportunity to work in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development.

ABOUT THE ROLE

As the Senior Data and Insights Officer you will work with the Chief Impact Officer, within our Impact Team. Responsiblities will include: 

Database Usage and Reporting

• Support our Salesforce Lead in creating reports and dashboards, ensuring all data is relevant, accurate and secure.  
• Use our database management system to generate reports and data analysis for the Senior Management Team, and other internal colleagues, to support marketing campaigns, fundraising campaigns, statutory information requests and organisational insight.
• Enhance our data analysis and reporting by developing predictive modelling and exploring statistical significance of our findings.
• Prepare reports for college partners, funders, and the Board, which set out our data, findings and impact,
• Confidently write about insights and findings from our data, generating learnings and recommendations for the organisation and other stakeholders.

Internal and External Evaluations

• Support the Chief Impact Officer in developing assessment frameworks to robustly measure our impact and designing dissemination plans, to best harness and communicate that impact.
• Oversee and implement internal evaluation activity, for example, finalising student surveys, focus group and interview tools.
• Review and enhance data collection tools, process, analysis, and reporting.
• Undertake qualitative and quantitative analysis of our evaluation data; and use the data to make recommendations to improve programme quality.
• Review and keep abreast of literature and research in the further education, wider education, tuition and research landscape. You will share and apply learnings to our evaluation processes and programme delivery.

 Data Quality and Assurance

• Support our ongoing compliance with GDPR across the organisation, ensuring that our data is robust, accurate and proportionate to the needs of the organisation.
• Uphold the highest standards of compliance, in relation to GDPR and safeguarding.

TO APPLY: we only take applications via our website, so to apply click "Redirect to Recruiter" which will take you directly to the job listing on our website. 

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

5 days a week (together with up to 8 Saturdays in the year)

Hybrid role (working from home and at the office in Morden)

As a Development Officer, you will have the opportunity to work right across a range of Christian denominations, engaging with the community, and working with statutory bodies, local government, educational establishments, stakeholders in the local community and the night time economy as well as the voluntary sector.

We are looking for a dynamic individual with great interpersonal skills. You will be outward facing and need to be able to develop strong working relationships with people. A clear and effective communicator,you will also show a willingness to learn and grow with the role and the organisation.

The purpose of the role is to work with AT Senior Management in the development and delivery of the wide-ranging projects of AT. Being a decisive, independent thinker, possessing a strong work ethic and having the ability to work as part of a team are important elements of this role. You will also be asked to meet with existing stakeholders and initiatives, as well as exploring new opportunities to help grow and develop our reach to communities that are in need of support.

Further information about this opportunity can be found in the Job Specification.

Please click the Apply button for application details. We will not accept CVs in the absence of a completed application form.

Closing date: 30 June 2025

The postholder is required to be a Christian. The Equality Act 2010 Schedule 9, Part 1 applies to this post.

No enquiries from agencies or media sales.

Job purpose

The Clinical Lead will play a pivotal role in leading and developing Action for ME’s Healthcare Services with the Operations Director, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.

At present, the Healthcare Services is a small team with two doctors (GPs) and two physios. Our counsellors are overseen by a Counselling Lead Supervisor and our multi-faith Chaplains are supported by our Lead Chaplain.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in driving the strategy for our Healthcare Services with the Director of Operations.

Key responsibilities

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.

• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.

• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.

• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.

• Designated safeguarding officer for Healthcare Services.

• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.

• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.

• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.

• Provide expert advice on complex cases, supporting staff with clinical decision-making.

• Represent Action for M.E. at external forums, conferences, and policy discussions.

Person specification

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance.

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.

• An understanding of Care Quality Commission regulatory requirements.

• Proven leadership experience in a healthcare setting, including team management and service development.

• Strong understanding of evidence-based practice and clinical governance.

• A sound understanding and experience of safeguarding children/young people and vulnerable adults.

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.

• Experience in training and mentoring healthcare professionals.

• Ability to work independently and collaboratively within a multidisciplinary environment.

• Commitment to patient-centred care and advocacy for people with ME.

• Knowledge of NHS structures and commissioning processes.

• An understanding of working within the third sector or charitable organisations.

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in London/SouthEast.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Hours: 37.5 hours/week (1 FTE), Part time or Job share applications welcomed

About Us

Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can to make sure we are accessible to everyone.  This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.

About the Role

This post will provide advice via a number of different channels including telephone, outreach and appointments. It is the main point of access for clients and provides a first response on the full range of advice issues including benefits, debt, housing, family and employment.  This adviser role offers great variety, providing holistic advice answering queries and supplementing existing advice, empowering clients to understand and assert their rights.

We are looking for a self-motivated, enthusiastic and organised team player.  No experience of working in the charity sector is needed but the successful candidate will have a keen interest in helping people in need no matter what their background. You will have effective communication skills and an ability to work pro-actively, both individually and within a team, along with being able to demonstrate effective computer literacy.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.

Closing date: 13th June 2025

Interview Date: 18th June 2025

I am excited to inform you about a new role I am currently recruiting for: Advice Lead, Service Delivery.

Salary: £42,230 per annum pro rata
Working arrangements: 3 days (24 hours/week – can be worked flexibly)
Location: Hybrid/Stonebridge, London Borough of Brent and home
Employment type: Permanent
 
Do you want to make a meaningful impact in a charity where community and compassion come first? This charity in North West London prevents hunger, fights poverty, and builds community through a network of food banks, kitchens, and holistic support services.
 
Our client is looking for an experienced Advice Lead to join their team, ensuring the integrity and compliance of their Advice Service and Programmes. In this position, you'll set the overall strategy for the advice service, aligning it with organisational goals, and ensuring the effective and efficient running of existing services and new programmes.
 
You'll also play a vital role in overseeing compliance with funding agreements and maintaining accreditations, securing the charity's position as a trusted service provider.
 
As the Advice Lead, you'll have the chance to lead a team, develop community-based programmes, and build relationships with donors and the community.
 
Key Responsibilities:

• Provide strategic direction and oversight for advice and ARMs (asylum seekers, refugees, and migrants) services.
• Support the Advice Service Manager in maintaining standards and resolving complex challenges.
• Carry a small caseload of complex or high-priority advice cases.
• Lead on regular Advice Quality Standard (AQS) audits.
• Ensure all funding deliverables, outputs, and outcomes are met.
• Provide line management and coaching to the Advice Service Manager and oversee human resource management of the Advice and ARMs teams.

 
About You
 
The Successful Candidate:

• Experience in advice programme leadership or management within advice services.
• Experience carrying advice caseloads in areas such as immigration, welfare, or housing advice.
• Experience designing or overseeing impact evaluation and monitoring frameworks.
• Financial management of project budgets.
• Strong understanding of safeguarding frameworks and rights-based or trauma-informed approaches.

 
Skills:

• Leadership skills.
• Excellent written and oral communication skills.
• Ability to interpret complex data, identify trends, and make evidence-based strategic decisions.
• Ability to manage a small caseload in areas such as immigration, welfare, or housing advice.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Support. Without Judgment.

At Prisoners Abroad, we support British citizens imprisoned overseas, their families at home, and people returning to the UK after prison. We are a small but powerful charity, providing life-saving support through some of the most isolating and traumatic experiences imaginable.

We’re looking for a Resettlement Officer to join our frontline team on a fixed-term maternity cover contract, working at the intersection of criminal justice, homelessness prevention and social reintegration. You’ll manage a caseload of people returning to the UK after prison abroad, providing essential support and advice around housing, benefits, mental health, and advocacy for this overlooked group, and co-facilitate support groups.

You’ll need frontline experience supporting people with multiple needs, strong advocacy and communication skills, and a non-judgemental, person-centred approach. 

What we offer:

• £35,509 per annum
• 30 days' annual leave + bank holidays
• Generous pension (6.5% employer contribution)
• Flexible working (1–2 days a week from home after induction)

For further details, click 'redirect to recruiter' to be taken to our jobs page where you will find the job pack containing all the information and details of how to apply.