Social group volunteer volunteer roles in barbican, greater london

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Role: Welcome volunteer

Team: Tooting Hub – CARAS ESOL (Youth/Adult)

Supervised by: Team Project Coordinator

Location: Tooting Hub site

Activity times: Monday or Wednesday

Time commitment: 2 hour shifts on a rolling basis.

We ask that volunteers commit for a minimum of 4 months

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work:

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.

About the Role:

We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).

Who will you be?

We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.

Volunteer Tasks and Responsibilities: 

· Signing up to a shift/s on the Tooting HUB welcome team rota

· Able to be at Tooting Hub in person to complete agreed shifts

· Welcoming staff, volunteers, existing and potential new community members and visitors

· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting

· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies

· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity

· Conducting induction tours of the building and introductions to facilities, key staff, and partners

Requirements (all experience can be from paid or voluntary roles): 

Essential: 

· A calm, friendly, kind, and patient approach

· Happy and confident to meet new people and put them at their ease

· Excellent communication skills, especially with people with varying levels of English

· To be non-judgemental and able to engage with people from diverse backgrounds

· Confidence in using one’s own judgement to follow agreed policy

· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc

· A commitment to confidentiality and data protection

· Punctual and reliable

· To be able to volunteer on Mondays or Wednesdays for a minimum of four months

Desirable:

· Lived experience of seeking sanctuary and/ or the UK immigration system.

· Personal experience of working with people seeking asylum.

· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.

We will prioritise applicants with lived experience of the asylum process.

Benefits to Volunteering:

· Learn about issues relating to refugees and people seeking asylum.

· Work as part of a friendly, welcoming team.

· Develop your skills and competencies.

· Be able to access relevant training, including safeguarding training.

· Obtain a reference from us relating to your placement after 3 months’ regular volunteering

· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *

· You will also receive training and support relevant to your specific role.

Role Description:

This role sits within our Men’s Minds project, based in Hounslow. The aim of the service is to improve men’s mental health outcomes by developing a mental health network supported and directed by the voices of its members.

This will be achieved through three service strands: 1) Peer support network, 2) Psychoeducation workshops, addressing common needs of men’s mental health 3) Outreach support to raise awareness of men’s mental health and promote this service.

The role of the Peer Volunteer will be to support the Project Coordinator with developing and delivering various workshops and events. You will also take the lead in developing peer led support. Staff within the service will provide person-centred, practical and emotional support, face to face in a group basis to individuals who may have challenging life experiences.

At the start of the placement you will be in weekly training sessions and shadow mental health groups with the general public. Over time you would develop skills to run these groups and using your own interests create workshops for these service users. We would be keen to work with you to develop your own interests related to this project such as marketing, fundraising or strategy.

This volunteer position tends to attract students training in psychology, counselling and or social work. However, we would welcome your application should you be able to demonstrate a keen interest in this field.

Our timetable which you would be working within is:

Walk and Talk: Tuesdays 2-3.30pm

A chat and some fresh air in a loop around Inwood Park. 

Men’s Support Group: Tuesdays 6-8pm

A deeper chance to share your experiences and needs.

Homeless Support: Thursdays 9.30-11am

Based at Trinity Church

Lunchtime Coffee: Thursdays 2-3.30pm

Come meet us in our space, bring food if you like. 

We are looking for volunteers who:

• Identify as male
• Can learn new skills quickly and are passionate in motivating themselves and others.
• Have lived experience of mental health challenges
•  Are a non-judgemental and friendly individual
• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity
• To feel comfortable engaging with people with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk
• Are empathic and understands the stigma / social bias's surrounding mental health
• Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate
• Are comfortable with co-producing and co-facilitating peer led workshops
• To assist the Project Coordinator with admin and planning
• Are able to take on any ad hoc admin/support responsibilities

What's in it for the volunteer?

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role.

We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.

To apply, please send your CV and expression of interest addressing the below answers

Please tell us why you would like to volunteer at Men’s Minds at HFEH Mind? (minimum 50 words)

Please share any relevant skills or experience you have for the role, particularly in counselling or mental health skills.  This may include education, work or voluntary experience (minimum 100 words)

Volunteer Opportunity: Join Our Helpline Team!

Are you a healthcare professional—or nearing qualification—and looking for a meaningful way to give back?

The Brain & Spine Foundation is looking for three Health Professionals to join our trusted national Helpline as volunteers.

Our Helpline offers a safe, supportive space where individuals and families living with neurological conditions can receive practical and emotional guidance. Run by experienced neuroscience nurses, we handled over 2,500 enquiries in 2024 alone. Now, we’re growing—and we would love your help.

What is the Access Advisory Group?

We want to be able to share the Royal Air Force (RAF) story with everyone, including those living with all kinds of disability, visible or hidden. Our Access Advisory Group is a group of volunteers who meet to support and advise the RAF Museum to ensure access for all. Examples of previous areas of group input include new exhibitions to commemorate the centenary of the RAF and the access information available on our website.

What will I be doing?

• Attending meetings a few times a year, which you can opt to attend either online or on site,

• Giving the Museum your opinion and advice on matters relating to access,

• Contributing to tangible improvements and changes at RAF Museum London.

 This role is perfect for you if you…

• Live/have lived with a disability or have an understanding of living with a disability, or live with dementia or are supporting/have supported someone living with dementia,

• Have an interest in museums and a commitment to making museums accessible,

• Have the ability and willingness to use your experience to help us improve access throughout the Museum,

• Are committed to attending three meetings per year either online or at the RAF Museum in Hendon.

How much time would I need to commit?

The group meets three times per year (on dates agreed in advance). You can opt to attend on site or online. Meetings last for approximately two hours and are usually held during Museum opening times (10am – 5pm). We may also send occasional emails asking for advice and opinions.

Generally meetings are held every four months. Our address in London is Grahame Park Way, NW9 5LL.

What happens next?

Once you have completed the form to show your interest, we will email you with the date of the next meeting. Having attended this meeting, you could then decide if this group is for you.

Expectations

• Attend three meetings per year

Benefits

• Help heritage to be accessible to all,

• Become part of a great team of volunteers and staff,

• Gain behind-the-scenes experience within the heritage sector,

• Discover more about the history of the RAF,

• 25% discount at our retail outlets and café,

• Free access to flight simulator, 4D and virtual reality experiences,

• Travel expenses reimbursed up to £14.50 per day, in line with our policy,

• Free entry to a wide range of museums and heritage sites across the UK.

Contact

Please apply by clicking the Apply Now button on this page.

A fantastic opportunity has arisen to join the Smart Works Board of Trustees.  

Our Trustees support all aspects of our work, with the aim of providing strategic support, governance and assurance that enables us to continue to deliver our core service and increase the number of women we can support into work by dressing and coaching women for interview and job success.

The time commitment for this voluntary, unpaid role is an average of a day a month, with more time given at busy periods of the year. There will be a requirement to attend board meetings, with some trustees also sitting on subcommittees that meet around 4 times a year. In addition, there are events to attend and occasional additional duties to support our wider work. 

If you feel you have valuable experience and skills to contribute to the Smart Works mission and would like to use your professional experience for good, we would love to hear from you. 

Please see the job pack attached for full details and apply via the portal by 31st July 2025.

Music has long been held as an effective and soothing way to help relieve stress and improve mental health. Do you have a passion for playing the guitar and would like to teach others?

Playing a guitar in a group allows for time to focus on the here and now, providing total mindfulness. This enables us to forget about the past or our future worries for a while, providing time without any distractions!

Support others to learn to play chords and push their worries to the back of their mind and an opportunity to engage with people that have a similar interest!

What you will be doing

• To facilitate guitar lessons for beginners on a 1:1 basis
• Plan each session, in collaboration with those you are supporting
• Lead on logistics and organisation of the sessions alongside the staff team
• Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

• Experience teaching playing a guitar and the ability to teach at beginner level
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Could you be a star baker, master chef or perhaps you simply enjoy baking or cooking! We are recruiting for a volunteer to join our team supporting individuals to learn new recipes together as a group.

Baking and cooking helps to relax, get creative and indulge in our senses. Often, it can spark nostalgia and helps us to recreate positive experiences or memories. Inspire and motivate people in our services to do something that brings joy, an opportunity to learn new skills whilst connecting with others over sharing baked goods and delicious meals.

What you will be doing

• Research and plan new recipes for cooking/baking sessions in collaboration with the group each week
• Encourage individuals to participate in the sessions and delegate cooking tasks
• Support individuals to shop for ingredients needed for the session
• Support individuals each week in setting up for the sessions and tidying away afterwards
• Encourage individuals to participate in all aspects of the planning and attendance
• Keep a record of attendees, provide feedback and report any concerns to the staff team

The skills you need

• Food Safety Certificate/knowledge or willingness to complete relevant training
• Passion and knowledge of healthy eating and cooking
• Ability to engage, encourage and motivate individuals to participate in sessions
• Ability to provide a supportive and inclusive atmosphere

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

 As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Jumble Sales Organiser Volunteer

Would you like to raise funds, have fun and join a super team of volunteers who together make our Jumble Sales in Thatcham a great success?  As Jumble Sales Organiser you would be helping to make everything run smoothly for the team.

Time Expectations:  1 Saturday every other month (plus preparations)

This could be a shared role and tasks may include:

· Booking the hall for future Jumbles

· Contacting the Jumble team before events to check availability

· Set up stalls, running a stall and packing away at the end

· Collecting any items/resources needed from the centre the day before

Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.

We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.

Please note:  Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.

Full training and support will be given for all roles.  We look forward to hearing from you!

Bring National Identities to Life: Volunteer Graphic Designer for the Loneliness Project at SUNSHINE

Are you a creative visionary with a passion for social impact and identity design? At SUNSHINE—a dynamic start-up charity dedicated to combating loneliness—we’re launching an innovative Loneliness Project that empowers participants to create their very own country in groups. We’re looking for an inspired Volunteer Graphic Designer who can craft visual elements such as flags, coats of arms, and other national identity images to help these groups bring their new countries to life.

About the Loneliness Project

Our Loneliness Project is designed to spark confidence, creativity, and meaningful connections. By inviting participants to work together in creating a unique country—from designing a flag to developing a coat of arms—this project helps individuals build a strong sense of identity, purpose, and community. With your design expertise, you’ll play a crucial role in turning imaginative ideas into visual symbols that represent hope, collaboration, and unity.

Your Role as Volunteer Graphic Designer

As a key creative force in the Loneliness Project, you will:

• Design National Symbols: Create inspiring designs for flags, coats of arms, and other identity elements that will represent each group’s unique country. This will be based off the participants ideas.

• Develop Visual Identities: Collaborate with project facilitators and participants to translate their ideas into cohesive visual identities that reflect their aspirations and cultural narratives.

• Produce Promotional Materials: Help create engaging promotional content, including posters and social media posts, to showcase the project and attract further community support.

• Bring Concepts to Life: Use your technical expertise in graphic design software (like Adobe Creative Suite or equivalent) to produce high-quality visuals that spark dialogue and connection.

You can volunteer on a one-off basis or work with us more regularly, depending on your availability and interest.

What We’re Looking For

We need a design enthusiast who is passionate about art and social change. The ideal candidate will have:

• A Strong Portfolio: Demonstrated experience in graphic design with examples that highlight your creativity and versatility in visual storytelling.

• Technical Expertise: Proficiency in industry-standard design software and a flair for innovative visual expression.

• Empathy & Collaboration: A genuine passion for using design to empower individuals, with excellent communication skills to work closely with project facilitators and participants.

• Flexibility & Initiative: A proactive approach in a start-up environment where every design contributes to a movement toward connection and empowerment.

Why Join the Loneliness Project as Our Graphic Designer?

Taking on this role means more than volunteering your design skills—it’s about becoming a vital contributor to a groundbreaking social initiative. By joining our project, you will:

• Shape a Unique Vision: Bring to life the national identities of groups working to overcome loneliness, and help them build confidence and community.

• Expand Your Creative Horizons: Enhance your portfolio with innovative projects that merge creative design with social empowerment.

• Drive Social Change: See the immediate impact of your work as it fosters genuine connections and transforms lives.

• Be Part of a Movement: Collaborate with passionate individuals committed to creating a more connected and compassionate society at SUNSHINE.

Ready to Design a Nation of Connection?

If you’re excited to use your creative talents to help participants build a vibrant, symbolic identity—and in doing so, combat loneliness—then we want you on our team. Join the Loneliness Project as our Volunteer Graphic Designer and help us bring a world of connection, creativity, and hope to life.

Welcome to SUNSHINE—where every design lights the way to a more united future.

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

Training for POC volunteers

At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.

To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community. 

This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental