Are you looking for a new and exciting challenge? We have an opportunity to expand our South West prisons peer project. We are looking for a self-motivated individual that can work on their own and as part of a prison healthcare team, who can engage with stakeholders and has a desire to make a difference.
Do you have experience of working within Criminal Justice, Prisons or Drug Services, have you been affected by hepatitis C or have you supported anyone who has hepatitis C?
Do you have experience of delivering workshops and training sessions to service users and staff?
We have the opportunity for you.
You will have great engagement skills, an outgoing personality, be solution focused and able to communicate effectively. We are a patient led organisation – you will have experience of working in an environment where the patient/service user/client is placed at the centre of all that you do
Ability to access prisons and clear prison security is an essential requirement for this role.
This post will require occasional travel so a driving licence would be helpful, although not essential if you live local to Bristol.
Registered Charity
51 - 100
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.
The client requests no contact from agencies or media sales.
Thank you!
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221 931
Thank you!
Job Description: Food Sourcing and Gleaning Officer
Reporting to: Head of Food and Logistics
Department: Operations
Salary: £25,000-£27,000 per annum
Hours: 37.5 hours per week (8.30am – 5pm)
Working Pattern: Monday to Friday, 08:30-17:00
Contract: Fixed Term until 31st March 2026
Benefits: 32 Days annual leave inclusive of bank holidays per annum. 5% employer pension contribution. There will be a requirement to work some bank holidays.
Location: Bristol or Plymouth, with requirement to travel across the region
About FareShare South West
FareShare South West joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the south west. Our supportive volunteering and employability programmes offer local people the opportunity to thrive.
By joining us, you’ll be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others.
Purpose of the Role
The Food Sourcing and Gleaning Officer plays a key role in FareShare South West’s mission to reduce food waste and fight hunger across the South West. You will be responsible for developing FareShare South West’s network of local suppliers, increasing the number of donations of good to eat surplus food to the organisation. The role also includes a focus on gleaning, this is the mobilisation of volunteers to pick surplus farm crops to be sent out to our network of charities. This forms part of a gleaning pilot project that is happening in 2025-26.
As an ambassador for FareShare South West, you will provide excellent customer service to food suppliers and work closely with our operations and logistics team to ensure food is transported safely, efficiently, and with care.
Key Responsibilities
Local Food Sourcing
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Support delivery of the Local Food Sourcing Strategy to build a sustainable and expanding supply of local food. Complementing national food partners and matching this with the needs of a diverse Community Food Member base. Delivering a consistent supply of food throughout the year whilst adapting to seasonal fluctuations, and specific projects.
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Research potential food sources by geography, type, and sector (retail, wholesale, producer, grower).
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Conduct outreach to establish and broker supplier relationships, including on-site visits and securing food supplies in line with growth plans.
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Participate in working groups with other FareShare regional centres to share local food sourcing opportunities and share best practice on gleaning projects.
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Implement a gleaning project involving volunteers to harvest surplus produce from farms across the South West. Working closely with the corporate volunteer coordinator to organise and support gleaning activities.
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Track and report the success of these gleaning activities in line with the projects KPIs.
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Expand the network of surplus food suppliers in the South West, with emphasis on Cornish companies.
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Work with the Communications team to develop supplier engagement content such as impact stories, case studies, and visual materials. Also support the planning and execution of an event to engage more food suppliers.
Logistics
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Coordinate logistics to cost-effectively receive surplus food. Supporting the Head of Food and Logistics in managing dedicated vehicles for food collection and liaising with warehouse staff to optimize use of the van fleet for additional collections.
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Oversee safe and compliant movement of stock across sites to maintain adequate inventory levels for order fulfilment.
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Serve as a point of contact with FareShare UK and other regional centres on food sourcing and logistics matters.
Food Management
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Managing ad-hoc food offers from FareShare UK, balancing operational and storage capacity across sites.
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Collaborate with warehouses and membership teams to understand member needs and allocate unusual food and non-food offers efficiently.
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Act as liaison between operations teams and external suppliers, providing feedback and escalating issues as needed.
General
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Represent FSSW in local partnerships and collaborations focused on reducing food waste and surplus.
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Maintain accurate and accessible records of food sourcing activities and provide timely performance updates to Head of Food and Logistics for monthly Food & Logistics reporting.
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Contribute to annual budgets and strategic planning as required.
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Ensure compliance with FareShare national policies, procedures, and relevant legal frameworks.
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Undertake other administrative duties as necessary.
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Support the food team function in the absence of the Head of Food and Logistics.
Person Specification
Essential Criteria
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Excellent interpersonal and communication skills, able to build and maintain trusted relationships and foster collaboration.
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Experience managing diverse stakeholder relationships, preferably in the food or operations industry.
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Experience in supply chain, or logistics coordination, ideally in the charity or food sector. Showing a high level of attention to detail.
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Understanding of food safety, health and safety, and compliance related to food handling and transport.
Registered Charity
21 - 50
Our mission is a future where no food is wasted, and all people can thrive.
The client requests no contact from agencies or media sales.