Social media and content officer jobs

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Overview

We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.

As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges. You will build trusted relationships through home visits, school meetings, and practical support—empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.

The Training Manager will play a pivotal role in shaping and expanding the FFLM’s external training portfolio. This proactive and outward-facing position is responsible for designing, developing, and delivering high-quality training solutions that meet the evolving needs of professionals in the forensic and legal medicine sectors. The role involves scanning the external landscape to identify emerging trends, gaps, and opportunities where the FFLM can lead by providing innovative, sector-leading education and training. The Training Manager ensures that all offerings align with the FFLM’s strategic goals, uphold its reputation for excellence, and support professional development across the field.

Interview date is Thursday 18 September.

JCWI are looking for an Advocacy and Communications Director

Location | London N7 and flexible hybrid working
Reports to | Executive Director
Direct Reports:   | Advocacy and Communications Team (currently 4 members)

Who we are

The Joint Council for the Welfare of Immigrants (JCWI) is an independent charity established in 1967. For over 57 years, we have promoted our vision of a society in which people can live safely and are treated with equal dignity and respect, regardless of where they are from or how they came to the UK. To achieve this, we provide legal advice, representation and holistic support to migrants experiencing injustice, poverty, and discrimination; we undertake parliamentary advocacy and expert policy analysis; we speak out and challenge damaging and discriminatory media narratives about immigration; we use law as a tool of resistance;  we work in solidarity with migrants and grassroots groups, and we build campaigns that work towards a fairer approach in immigration and asylum law and policy. We root all aspects of our work in humanity, compassion, anti-oppression and anti-racist values, taking an approach that radically challenges the way that things are to build a new and better world for migrants.

Role purpose

This is a new role, where the director will bring together the work of the Advocacy and the Communications teams to lead JCWI's campaigns. The Director leads JCWI’s campaigns and community organising; policy and parliamentary advocacy; working in alignment with directly impacted communities and partners within and beyond the migration sector. The Director builds and maintains strong relationships with key stakeholders, and ensures the organisation’s collective expertise influences political debates and the public narrative on migrants’ rights and racial justice.

The role provides strategic leadership for JCWI’s campaigns to drive forward positive change for migrant rights in an increasingly hostile political climate, and supports a wide range of work building campaigns, coalitions and networks to advance migrant justice, ensuring that JCWI is a generous and collaborative partner, working in solidarity with all groups, including grassroots and community groups, unions, faith groups and NGOs.

The Director provides line management and strategic leadership to the Advocacy and Communications Team, overseeing the direction of the team, overseeing the teams' work and ensuring close, collaborative working relationships across all teams.

The Director is a lead spokesperson for the organisation, representing JCWI and our values at public forums, in the media and within coalitions. They will set the narrative and agenda for public discourse on migrant rights and border reform, lead the organisation’s long-term digital outreach and engagement work and support the team to create compelling and accessible content, driving traffic to our digital channels and converting this into successful supporter and donor recruitment and engagement strategies. They maintain the visibility of JCWI and its messages and protect & promote JCWI’s reputation as a leading voice in the discourse on migration, rights, and racial justice in the UK.

JCWI has a proud history of leadership from racialised people and people with lived experience of the immigration system, and therefore we strongly encourage applications from people with lived experience of the immigration system and are representative of the communities we work with.

Leadership

• Anti-oppression: Ensure that JCWI’s work remains situated within a wider movement against racism and oppression, and that our strategies better centre and support grassroots and community groups and people directly impacted by border violence, by maintaining and building strong relationships with migrant-led and racial justice organisations  

• Senior Leadership: Collaborate with other members of the Senior Leadership Team (SLT) to deliver the organisation’s five-year strategy, ensuring we live our core values

• Strategic Leadership: Support the Advocacy and Communications Team to develop, implement and review effective strategies for all policy, advocacy, campaigning, and community organising work. These strategies will cohere with JCWI’s legal work, and aptly respond to an evolving political landscape, by knowing which levers to pull when in order to build power and influence
• Line management: Support all direct reports with regards to well-being and development, through one-to-one supervision, guidance and long-term work planning, ensuring staff have autonomy over their work, with their skills, expertise and strengths valued, and embodying a non-hierarchical approach to line management

• Positive culture: Embody and embed a positive and healthy working culture within the Advocacy and Communications Team and across the organisation, which includes fostering a safe space for learning and growth, maintaining a positive work-life balance and collaborative work ethos

• Monitoring, Evaluation, and Learning: Work with the Grants Manager to develop and maintain improved Monitoring, Evaluation, and Learning systems, set targets and measure outputs within the Advocacy and Communications Team which cohere with the organisation as a whole and our collective strategic objectives.

• Collaboration: Maintain and foster strong intra and inter-departmental relationships at every level, ensuring collaboration and open communication to deliver our organisational objectives

• Spokesperson: Represent the organisation as a lead spokesperson in public forums, in coalitions, on broadcast, and in print media

• Team development: Support the Team to grow through continuous investment in training, learning, and development, with people from racialised and marginalised backgrounds meaningfully supported against any structural barriers they may face. Manage recruitment for the Advocacy and Communications Team, encouraging better representation at JCWI, including increasing the number of people from racialised and marginalised backgrounds, especially those with lived experience of the immigration system

• Financial planning: Work with the Operations Team to ensure the budget for JCWI’s advocacy work is effectively planned for and managed, and that the team is appropriately resourced 

Policy, Advocacy and Campaigns Work

• Lead on JCWI’s core campaigns, driving forward policy, advocacy, and campaigns outputs, and ensuring the campaigns centre the views and experiences of people with lived experience

• Lead on JCWI’s ‘reactive’ policy, advocacy and campaigning work in response to an ever-changing and increasingly hostile political landscape, representing JCWI in coalitions and developing sound policy and political analysis on key threats facing migrant communities, including but not limited to: refugee rights, human rights protection, the hostile environment, Windrush, digital justice, detention, and family reunion.

• Represent JCWI at meetings and events with key decision makers, including parliamentarians, policymakers and other organisations in the sector, to make the case for policy change, influence narratives, and hold those in power to account in solidarity with communities at the sharpest end of UK immigration controls 

• Work closely with the Legal Directors and wider team to ensure our casework and outreach informs JCWI’s advocacy work, and to together identify opportunities for public-interest litigation relevant to JCWI’s campaign priorities 

• Ensure JCWI’s Lived Experience Strategy is embedded into the Advocacy and Communications Team’s ways of working and oversee the implementation of the Strategy across JCWI with the support and collaboration of the whole organisation.

Public Campaigns, Outreach and Engagement Work

• Lead, develop, implement, and review effective strategies for communication and engagement work across traditional, digital and paid media
• Support a proactive, safe culture that identifies, creates, and jumps at opportunities to increase JCWI’s impact
• Work with the Communications team to ensure their input is incorporated into organisational strategy and ensure communications strategies support both strategic campaigns and broader organisational objectives
• Support our traditional press and digital engagement work to ensure JCWI is at the forefront of public discourse on migrant rights and border reform
• Work closely with the Legal Directors and wider team to ensure our casework and outreach informs our external communications
• Grow and engage JCWI’s audiences, ensuring a consistent tone of voice and brand across outputs and channels and influencing public discourse in support of flagship campaigns
• Set quantifiable targets and have a strong understanding of reporting, evaluation and measurement of comms outputs.
• Ensure the voices of JCWI’s service users, our grassroots partners and community-based campaigners with lived experience of the sharpest end of the border regime/immigration controls borders are elevated and supported.
• Provide oversight on written and multimedia outputs, including comments, pitches, editorials and digital content, reviewing and quality assuring for sign-off, and ensuring spokespeople are well trained and well briefed before engaging with the media
• Support reactive or ‘breaking news’ work and ensure rotas (including out-of-hours rotas) for media and press are well managed

Person Specification – Advocacy and Communications Director

The ideal candidate has experience:

• In a management or leadership role (essential)
• Developing and implementing campaigns on migrants’ rights, racial or social justice issues (essential)  
• Working with complex policy issues in a highly politicised setting (essential)
• Engaging both digital and traditional media in a strategic way for campaigns or public narrative change (essential)
• Developing and implementing long-term, strategic plans which are rooted in firm values and visions (essential)
• Working collaboratively and building strong relationships with individuals and coalitions (essential)   
• Working meaningfully with communities and people who have lived experience of oppression (essential)
• Lived experience of the immigration system, or from a racialised or marginalised background (desirable)
• Working in immigration, asylum, and/or human rights law (desirable) or willingness and ability to learn (essential)
• Developing, supporting, or implementing plans for supporter recruitment & mobilisation (desirable)

NB: experience may be in a paid or unpaid capacity, and includes work undertaken in a range of organisational forms, which includes but is not limited to non-profit organisations, political campaigns, trade unions, community and grassroots groups, and organising movements

The ideal candidate is:

• Committed to defending and furthering the rights of all people who move, and embodies wider anti-oppressive values and practices, including anti-racism, queer and trans liberation, gender justice, class solidarity, and the importance of an intersectional approach to social justice 
• Recognises the value of legal representation when used as a tool of resistance, and is committed to legal aid as fundamental to access to justice
• Someone who proactively collaborates with others and nurtures and develops relationships both internally and externally, seeing the value in the diversity of skills and methodologies that drive organisations and campaigns forwards  
• A strategic thinker who is politically astute, has an advanced understanding of the political landscape as it relates to migrants’ rights and racial justice and can identify threats and harness opportunities when working on politically contentious issues  
• A relationship-builder, able to support their Team and the organisation by building and maintaining relationships with external partners, including with key media
• Creative and innovative, and eager to encourage and support others’ creativity  
• A person who comfortably deals with new and complex information, digesting this quickly and simplifying nuanced policy or legal issues for a range of audiences 
• An excellent written and verbal communicator, able to produce written outputs and review or edit drafts for quality, consistency and accessibility, and also represent the organisation at key events, meetings and in the media clearly and persuasively
   

How to apply
Please submit your CV and a covering letter (no longer than 2 A4 pages) which outlines your suitability for the role as set out in the job description and how you meet the person specification above, via our website.

DEADLINE:  
Submission of CV and covering letter  | 11.30pm 28th August

We are seeking an energetic, enthusiastic, eye-for-detail person to join us as the new Parish Administrator.

The successful candidate will be responsible for the smooth running of the parish office and will be the first point of contact for all those wishing to access any business of the Parish. 

This position requires proficiency in various clerical tasks, excellent interpersonal and communication skills, and the ability to manage multiple responsibilities efficiently.

Main Responsibilities:

• • To be the friendly welcoming face of the church
  • Provide administrative support to the church and its activities
  • Manage the church office, including handling phone and email enquiries
  • Maintain church records, service rotas, and church calendar
  • Oversee hall bookings and liaise with hirers
  • Assist with preparation of weekly notice sheets and service materials
  • Coordinate church communications (newsletters, website updates, social media)
  • Ensure compliance with safeguarding and data protection requirements

  We’re Looking For Someone Who:

  • Is highly organised, efficient, and self-motivated
  • Has excellent communication and IT skills
  • Can work well independently and as part of a team
  • Understands and supports the values and mission of our Church
  • Has previous administrative experience (experience in a church or charity setting is desirable)

  What We Offer:

  • A welcoming and supportive church environment
  • Flexible working hours across the week (exact pattern negotiable, some hybrid working possible by arrangemnt)
  • Opportunities for training and development
  • A meaningful role at the heart of a growing church community
  
   

Hours: The role is part-time (20 hours per week) working on site in the church office

Salary: £14 to £16 per hour (depending on experience and qualifications)

Please note: There is a requirement for applicants to fully support the ethos of this Anglican parish.This post involves is subject to a DBS check. The successful applicant will be required to undertake Rochester Diocesan safeguarding training at an appropriate level.

The information pack and application form can be downloaded below

Closing date for applications: 12th September 2025.

Interviews: Week beginning 29th September 2025

Sustainable Living Project Manager 

Salary: £35,500p.a. FTE 

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off; extra days leave for travelling using alternatives to flying; the opportunity to join the UK’s first net carbon pension scheme and 8% employer pension contributions; a core hours system of working and enhanced family friendly policies.

Contract: Permanent  

Hours:  37.5 hours per week; 30 hours per week, or another flexible working pattern will be considered 

Location: Home based with some travel within England 

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent. We recognise the huge contribution that individuals and communities can make by taking action to mitigate the pressing global challenges of climate change, biodiversity loss and environmental degradation.

If this resonates with you, please read on.  We have an exciting opportunity for the right person to join our team. We are looking for someone who can work with us to develop and deliver an ambitious audience engagement initiative designed to empower and support people and communities to live more sustainable lives.

Using research insights compiled by our award-winning Centre for Social Innovation, you will pro-actively design, curate and manage an online engagement tool for our large audience of supporters and volunteers. Working collaboratively across the organisation, you will ensure cross-over with our other impactful campaigns and volunteer engagement programmes. You will help design and undertake ongoing monitoring and engagement to ensure that we understand the impact of our offer, and that we can report on it and learn from it. Alongside this, you will work with colleagues to ensure that the project is suitably funded into the future. As the project progresses, there will be additional scope to grow and shape the project dependent on funding. 

Environmental change is affecting us all. We want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff and welcomes applicants from all backgrounds.  If you need any reasonable adjustments throughout the recruitment process, you just need to let us know. 

If you are interested in this job and want to help us make a difference, please review a copy of the full job description and  continue to apply.

As part of the application process, you will need to answer 3 questions and submit a tailored CV which fully demonstrates the essential skills/experience asked for within the job description.  We also ask you to complete equal opportunities monitoring information as we want to try to make sure that our worforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

The deadline for applications is 09:00 Tuesday 26 August 2025. We reserve the right to close the application window early if we receive a high number of applications.

For successful candidates, interviews will be held via Microsoft Teams on Monday 8 and Tuesday 9 September 2025.  Candidates are requested to be available for 1 hour and 45 minutes in total. If you require an in-person interview, please let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise. 

We are proud winners of the Working Families’ Best Small Employer Award 2021. 

No agencies please. 

Are you a qualified professional graphic designer looking for a different challenge?

The Office of General Assembly for the United Reformed Church is looking for a graphic designer to cover maternity leave for a period of nine months, from October 2025 to June 2026. The role will work in the small Communications team alongside the Head of Communications and the Editor of Reform magazine.

You are a graduate or holder of equivalent professional qualification in graphic design or illustration and already working within graphic design, with experience of magazine layout, illustration, PC use in design and the ability to use Adobe Creative Suite (CC), Indesign CC, Photoshop CC and Acrobat DC. You have excellent attention to detail and the ability to plan for, and juggle, competing deadlines and priorities whilst remaining calm under pressure. The ability to use AI in design would be distinct advantage.

A portfolio of work will be required as part of the interview process.

We can offer you a flexible and friendly working environment.

If you are interested in working with us and can meet the above requirements, please visit our job page for more information. 

Closing date: 12 noon, 29 August 2025
Interviews:  5 September 2025

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 400 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. The majority of our key client relationships are with local councils, so a knowledge of how they operate would be very useful. 

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for under-resourced students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you!

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage junior members of the team focused on bid application writing, tender management, and client-related administration.

   • Support direct reports in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, such as our ‘Allocations’ and Recruitment teams to ensure we can fulfil referrals

   • Foster a strong working relationship between the Partnerships team and Recruitment, to ensure our application strategy is informed by tutor availability. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting under-resourced and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.ed

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats. Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

You'll play a vital role in developing work experience opportunities for adults with learning disabilities as well as supporting our team members into permanent employment. This is a new role which will require you to show heaps of flexibility and learn-as-we-go in order to shape and develop our impact into the future.

If you have pints of personality and want to work for a fantastic cause, we want to hear from you. You’ll be experienced in coaching or mentoring, be well organised and understand the barriers faced by people with a learning disability when moving into employment.

You'll support and develop our team. This means:

• managing a caseload of between 6 and 10 people who are neurodivergent and/or have a learning disability, and who are looking to move into supportive employment locally
• preparing our team members for long-term employment by supporting them to understand their skills, aspirations and goals by offering employment profiling, job matching, action planning and skill development opportunities
• working to a minimum target of 2 adults moving into long term employment by the end of your contract
• undertaking monthly work coaching sessions for team members to develop and upskill them in brewing and bar management skills
• supporting team members to reduce work-related barriers such as travel-to-work, better-off calculations, disclosure of health & wellbeing needs and budgeting
• providing in-work support to assist team members in maintaining and retaining employment, including frequent in-person meetings during the first few months of a successful employment match

You'll be responsible for our employer engagement. This means:

• undertaking tailored job searches and proactive engagement with employers to source supportive, paid job opportunities which meet our team members preferences and match their developing skillset
• identifying potential opportunities for employment within their businesses and sales opportunities amongst employment partners
• providing education and support to employers, which may include negotiating adjustments and on-going employer support to ensure job retention
• building Ignition’s profile as a skills-based, local employment specialist

You will develop our wider employability programme. This means:

• organising and facilitating regular employment taster days for people with learning disabilities looking to move into work in order to raise aspirations and developing an understanding of the workplace
• planning & running CV development workshops to help adults with learning disabilities prepare for the world of work
• developing our evidence-based employability model, drawing on good practice from other sectors, in order to constantly improve and refine the model

As part of your 20 hours per week, you will also be required to undertake one evening or weekend shift per week of up to 6 hours, as a Taproom Supervisor.

What we need from you (the essentials):

• experience of working or volunteering with neurodivergent adults or people with learning disabilities
• experience of leading, teaching, coaching, mentoring or otherwise supporting groups of people
• an understanding of the barriers to employment experienced by adults with learning disabilities
• proven experience of meeting and exceeding outcomes and targets
• well organised with experience of managing a varied workload
• outstanding interpersonal and communication skills with an ability to build rapport with people
• good administrative skills with an ability to use IT and tools such as Microsoft Word, Excel and PowerPoint
• a flexible and hands on approach with an an ability to think and problem-solve independently
• being comfortable trialling new approaches and learning in response

What we’d ideally like from you (the desirables):

• experience of supporting people to obtain employment
• knowledge of the benefits system and how to navigate this when moving into employment
• experience working in a bar or other customer service setting

South Kilburn Trust is seeking a passionate Community Engagement Coordinator. This role involves recruiting and training local volunteers, conducting door-to-door outreach, organizing events that foster cohesion among South Kilburn's 7,500+ diverse residents, and transforming community insights into action through partnerships with local organizations including the local council. The ideal candidate will be approachable, organized, and committed to social justice, with strong communication skills and experience motivating teams,supporting the community to actively take part in shaping the future of South Kilburn. 

Reporting to: Community Engagement, Partnerships and Marketing Manager
Benefits: Pro-rata share of 25 days (FTE) annual leave and bank holidays. Company Pension Scheme. Flexible working*.
Location: Mostly in person in our South Kilburn office.

Expected Start Date: September 2025

About South Kilburn Trust

South Kilburn Trust (SKT) is a Community Development Trust working to improve the lives of residents in an area of London that is undergoing a long-term physical regeneration. It is the role of the Trust to identify the needs of local people and to advocate for them. We are a small and dynamic team dedicated to working with residents to make positive change in our community!

Job Description

Job Purpose

The aim of this role is to enhance community relations, ensuring that residents are heard, supported and engaged in important change in South Kilburn.  South Kilburn is home to more than 7,500 people, many of which have been impacted by long term regeneration. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator an exciting and important role within the team.

Main Tasks:

Volunteer Recruitment, Training and Coordination

· Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.

· Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to:

o Community research and consultation

o Promoting community cohesion through events

o Mobilising residents through participation in action groups, community forums and resident panels.

· Train volunteers in peer-engagement and consultation practice,

· Induct and supervise skilled volunteers, as necessary.

Community Cohesion and Wellbeing

· Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,

· Involve volunteers in planning and delivering community projects and events.

Resident Voice

· Community Conversations: Conduct outreach in the community with trained volunteers, including door-to-door surveys, pop-up stalls and focus groups.  

· Collect and systematically analyse information gathered through outreach and community consultation.

Widening Participation

· Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn.

· Use creative methods to increase engagement based on needs identified by all sections of our diverse community.

· Contribute to a new system of representative community governance, enabling the resident body to speak with one voice.

· Document and build a narrative of the work we do within the community, including findings from surveys, resident spotlights, opportunities, and initiatives.

Empowerment and Progression

· Seek opportunities for the community, within the community, working to engage interested residents and community groups to participate in and lead on initiatives.

· encouraging residents to get involved in the resident led partnership group, support with preparing and informing them of the process.

Partnerships and Information Sharing

· Seeking local opportunities; maintaining awareness of events and activities in around South Kilburn, working with volunteers to disseminate accurate information and signposting,

· Maintain relationships with a wide range of stakeholders including locally based partner organisations, community groups, and Brent Council officers.

· Participating in and documenting internal and external community events and activities; contributing to a narrative of life and activity in South Kilburn and the work we do here at SKT.

 Other

· Be an ambassador for SKT and ensure our values: open, empowering and caring are upheld by the volunteer team.

· As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.

Person Specification

Essential Qualities:

· Approachable and personable,

· Organised and proactive,

· A good facilitator and convenor,

· Passionate about people and social justice,

· High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.

· Committed to the principles of equal opportunities and diversity. 

Essential Skills and Knowledge:

· Demonstrable ability to plan and manage own workload,

· Experience in leading and motivating teams,

· Excellent verbal communication and active listening,

· Persuasive, credible and determined,

· Can demonstrate initiative.

Desirable:

· Digital communications experience; familiarity with using social media and content creation.

· Spoken Arabic, Somalian, Tigrinya, French, Portuguese, Spanish, or other widely spoken minority language in South Kilburn,

· Knowledge of community organising techniques and methodology.

*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm, four days a week or shorter hours over more days to fit around childcare commitments, for example.

Senior External Affairs & SRH APPG Manager

 The Faculty of Sexual and Reproductive Healthcare. Salary: £41,000 per annum

The Faculty of Sexual and Reproductive Healthcare (FSRH) believes that access to quality sexual and reproductive healthcare is a fundamental right. This is why we are working together with our 14,000 members and partners to shape better sexual and reproductive health for all.

FSRH is the leader in the field of sexual and reproductive healthcare, and we are the voice for healthcare professionals working at the frontline of Sexual and Reproductive Healthcare (SRH) in a range of settings in the community and primary care. Our members include SRH specialists, GPs, nurses, midwives and pharmacists. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the lifecourse for all.

FSRH’s External Affairs Team influences policy and practice through evidence-based advocacy as well as raising awareness of SRH rights among the public. We aim to develop policy, build partnerships to enhance influencing ability, and provide external communications inclusive of media relations in order to promote the goals set out in FSRH’s Hatfield Vision and Organisational Strategy, through the promotion of the highest standards in the field of SRH.

The All-Party Parliamentary Group on Sexual and Reproductive Health in the UK (APPG SRH) promotes awareness and understanding in Parliament of a range of issues relating to sexual and reproductive health across the life course (from menstruation to menopause and beyond). Backed by a passionate cohort of Parliamentarians and other stakeholders, the APPG is Co-Chaired by Dr Rupa Huq MP and Baroness Barker, supported by passionate Vice Chairs, Baroness Sugg and Maya Ellis MP.

About the role

This role plays an integral part in helping manage and develop the outputs of the External Affairs team, while advising on FSRH strategic issues. As the Senior Manager and Deputy to the Director in the team, you will manage the team’s External Affairs Officer, and drive delivery of the ambitions contained in FSRH’s Hatfield Vision. As Manager to the All Party Parliamentary Group on Sexual & Reproductive Healthcare you will work directly with leading Parliamentarians and partners to manage and deliver the APPG’s annual programme of work and meetings.

We are looking for an enthusiastic individual with an interest in healthcare policy and a passion for improving society. A background in policy, public affairs, campaigning, as well as proven project management and events experience is highly desirable. Excellent writing skills are essential, as is a broad understanding of communications techniques to engage policy makers around the issues that clinicians and the public alike face.

FSRH offers a flexible working pattern, including hybrid working, with the option of working in the offices of the Royal College of Obstetricians and Gynaecologists in London Bridge, where FSRH is situated. FSRH also offers a package that includes a first-class pension scheme and generous annual leave.

The closing date for applications is Sunday 14th September with interviews likely to take place w/c 22 September 2025

We will offer you:

 We offer a range of benefits at FSRH to support staff wellbeing, including:

25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.

• Birthday leave
• Flexible working culture
• Volunteering Day
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Training and development

To Apply

Please apply at the following link:  Senior External Affairs & SRH APPG Manager job - Faculty of Sexual and Reproductive Healthcare Head Office - FSRH - Faculty of Sexual and Reproductive Healthcare

Deadline for applications is Sunday 14th September 2025

Interviews are likely to take place w/c 22nd September 2025

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Do you know how to connect with communities and bring people together? Can you help shape the future of volunteering at a national level?

We’re looking for a Volunteering Recruitment Lead to help grow and diversify our volunteer base at the Motor Neurone Disease (MND) Association. This is a unique opportunity to shape a new approach to volunteer recruitment, build strong relationships within communities, and support colleagues to do the same.

As Volunteering Recruitment Lead, you will play a central role in how we promote, recruit, and support volunteers across the organisation. You’ll create and share practical resources that help staff and volunteers grow local teams in inclusive and sustainable ways. This role is ideal for someone who understands volunteering, knows how to connect with communities, and enjoys working collaboratively to make a difference.

Key Responsibilities:

• Lead the development of a strong volunteer value proposition and brand identity for volunteering at the Association
• Design and deliver accessible national and local volunteer recruitment campaigns
• Work with marketing and digital colleagues to create engaging and inclusive materials and digital content
• Provide toolkits, guidance, and examples that help colleagues recruit consistently, confidently and effectively
• Coach and support staff involved in volunteer recruitment, modelling good practice where needed
• Engage with underrepresented communities and explore new ways of involving a wider range of people
• Build relationships with staff and volunteers to identify local needs and opportunities for growth
• Support improvements to volunteer application processes and onboarding journeys
• Use data and insight to identify gaps, track progress, and share learning
• Contribute to innovation in volunteering by exploring new recruitment models and approaches

About You:

• Experience of community-based engagement with an understanding of best practices when recruiting and supporting volunteers 
• Experience of recruitment
• Experience working with diverse communities and using inclusive approaches
• Skilled at developing resources and supporting others to use them
• Able to engage others through confident public speaking and clear communication
• Comfortable working independently and driving new initiatives
• Good planning and time management skills
• Collaborative and confident working across teams
• Competent using Microsoft Office and familiar with social media platforms
• Driving License and willingness to travel for community visits as needed

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 2 days per month with flexibility to attend the office for team meetings and in line with business requirements. We are open to part-time applications or job shares – please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in community engagement
• Experience of recruitment
• Excellent interpersonal skills and a confident public speaker and skilled at presenting ideas, with the ability to engage effectively with volunteers, staff, and external stakeholders 

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

The Volunteering Recruitment Lead joins at an exciting time. You’ll be part of a supportive team with the opportunity to shape and develop our approach to volunteer recruitment and engagement. The environment is busy, creative, people-centred, and full of potential.

This is an ideal next step for someone ready to scale up their impact, bring ideas to life, and help create a strong, sustainable future for volunteering at the MND Association.

The Role

This is an exciting opportunity for a proactive and organised Project Coordinator to support the successful planning, coordination, and delivery of Magic Me’s impactful intergenerational arts projects. This role is perfect for someone passionate about community engagement, eager to gain hands-on experience, and build a foundation for a future career in the arts and/or project management. You will be instrumental in ensuring the smooth logistical and administrative operation of our projects, contributing to high-quality delivery. At Magic Me, we believe in the power of diverse talent to drive innovation and create a powerful organisational culture. We actively encourage applications from individuals of all backgrounds, including those from minoritised communities and disabled candidates, as we strive to build a team that reflects the rich tapestry of the communities we serve. We welcome applications from everyone and are particularly interested in hearing from candidates who identify as men, those from the Bengali community and disabled and D/deaf candidates - all of whom are currently underrepresented on our team. For this role, we are also especially keen to hear from local candidates with knowledge of Tower Hamlets and surrounding boroughs.

Location: Bethnal Green, E2, East London
Salary: £26,000 - £30,000 per annum, pro rata
Contract Duration: Permanent
Working Hours: 3 days per week (21 hours)
Reporting to: Project Manager

About You

You are an organised and communicative individual, eager to support our programme team with project delivery. You thrive in a collaborative environment and are comfortable engaging with people of all ages. With a keen eye for details and a proactive approach, you are ready to assist in everything from scheduling and booking spaces to managing project materials and supporting participant recruitment. You are adaptable, able to work both independently and as part of a team, and committed to Magic Me’s mission of enriching lives through intergenerational arts. Your community and cultural awareness, and sensitive approach will ensure inclusivity across all activities.

About Magic Me

At Magic Me, we envision a world without ageism, where everyone can express their creativity and reach their full potential. Our mission is to inspire change – for individuals, communities, and systems – through impactful art, fostering connections between generations. For over three decades, we've pioneered intergenerational arts practices, creating innovative projects in the vibrant borough of Tower Hamlets and leading the way in creative care home work across London and Essex. Our work transcends social boundaries, addresses isolation, and builds valuable community connections.

Key Responsibilities

As Project Coordinator, you will be responsible for:

• Project and administrative support:
  • Assisting the Project Manager with coordinating project logistics, including scheduling, booking spaces, and organising refreshments.
  • Updating project budgets and submitting invoices to the Bookkeeper.
  • Supporting the Project Manager in planning and delivering performances, exhibitions, and events.
  • Managing the materials inventory and sourcing environmentally friendly resources for workshops.
• Project promotion and participant engagement:
  • Helping to manage communication with participants and partners.
  • Assisting with volunteer coordination.
  • Supporting participant recruitment efforts for projects.
  • Helping to raise Magic Me’s profile by sharing images and stories for social media content.
• ​Monitoring, evaluation and reporting:
  • Assisting the Project Manager with data collection for project feedback and ensuring continuous learning.
  • Supporting the programme and development teams with preparing reports for funders and internal use.
  • Assisting with reporting by keeping accurate records of participant engagement and feedback.
• Administration and team collaboration:
  • Undertaking general administration tasks related to project activities.
  • Supporting the wider Magic Me team through the management of Petty Cash (training for Xero will be provided).
  • Participating in training and development opportunities to deepen knowledge and prepare for a future career pathway within Magic Me.

See our person specification within the job pack for further details.

Our Offer & Benefits

• Salary: £26,000 - £30,000 per annum, pro rata.
• Holiday: 25 days and bank holidays (pro-rata) + days between Christmas & New Year. Additionally, we are trialling an additional week of leave during August 2024 and 2025, which may be offered in 2026 if successful.
• Other benefits: 3% pension contribution, flexible working negotiable, hybrid working negotiable, weekly 1:1 wellbeing meetings. We prioritise staff development and you will receive regular support and mentorship from your line manager, dedicated to helping you develop your skills and grow.

Why Join Magic Me Now?

This is an exciting moment to join Magic Me! We are embarking on our next stage of evolution with our current CEO departing at the end of 2025 and two of our current leadership team stepping into joint CEO roles. As Project Coordinator, you will play a vital role in supporting our programme delivery and ensuring the smooth running of our projects during this exciting period. You’ll be supporting a diverse and impactful programme, having the chance to work on the next iteration of our exciting community intergenerational project, Creative Mix. Previous Project Coordinators have supported the filming of our award-winning Her Story, Our Inspiration project and the delivery of the recent Recipe for Belonging exhibition. You will also contribute to our pioneering initiative, Spark, that trains care home staff in leading sensory-based arts activities to support resident's creative expression. Your work will directly contribute to building valuable community connections and combating social isolation. This is a fantastic chance to contribute significantly to our mission under a new leadership team and acquire skills in project delivery through access to training and on-the-job development opportunities. We offer a dynamic and supportive environment which will help you prepare for a future career pathway within Magic Me and the wider creative arts community.

How to Apply

If you're passionate about our mission and ready to take on this exciting role, we'd love to hear from you! For an informal chat about the position, feel free to reach out to us.

If you require an alternative job pack or application format or support to apply (e.g., due to disability, limited internet access, or language barrier), please contact us by August 20th to discuss how we can assist you.

Application Process:

• Applications are open until 9am on September 3rd.
• Potential Project Coordinators will be shortlisted for interviews which will take place on
• Thursday, September 11th at our offices on Pott Street in Bethnal Green.
• We will ask you to complete a short task and then interview with members of the Programme Team.
• We hope to let candidates know the outcome of the interview process soon after interviews.
• The planned start date for this role is currently Monday, September 22nd (or as close as possible).

The Jenner Trust is seeking a dynamic and experienced Development Manager to join our team during a pivotal phase of growth and development, offering a unique opportunity to shape the future of a globally significant heritage site.

Development Manager

Location: Dr Jenner’s House, Church Lane, Berkeley, Gloucestershire
Reports to: Museum Director
Employment Type: Permanent
Hours: 30 hours per week (0.8 FTE)
Salary: £28,000 Pro Rata (£35,000 FTE)
We support flexible and hybrid working arrangements and are happy to discuss what this could look like.

About Dr Jenner’s House

Dr Jenner’s House, The Chantry, is a site of profound global historical significance, recognized as the birthplace of vaccination. It was here that Edward Jenner, a country doctor and enlightenment figure, conducted his groundbreaking work in the 1790s, leading to the world's first vaccine and a medical breakthrough that forever changed humanity.

The Jenner Trust, a Charitable Incorporated Organisation (registered charity number 1158316), is dedicated to preserving this unique heritage. We operate the museum, provide educational facilities exploring the history and impact of vaccination, and manage a one-acre site encompassing two Grade II* listed structures (The Chantry and Temple of Vaccinia), along with the Cyder House, which serves as our offices and conference centre. We welcome over 4,000 visitors annually and host a variety of school visits, events, and conferences. We are a small team of staff supported by a passionate volunteer team who care for the site and welcome our guests.

This is an exceptionally exciting period for our organisation. We have recently been honoured as a "2024 Place of Science" by the Royal Society, our UNESCO World Heritage Status bid is progressing, and we are delighted to have been successful in obtaining a substantial grant from the National Lottery Heritage Fund to expand our team and initiate crucial restoration work on the site. With a new Chairman, a strong team of Trustees, a newly appointed Museum Director and Duty Manager, and a growing base of dedicated volunteers, we are poised for significant growth and impact.

The Opportunity

The Jenner Trust is seeking a dynamic and experienced Development Manager to join our team during a pivotal phase of growth and development, offering a unique opportunity to shape the future of a globally significant heritage site.

Working collaboratively in a small team with the Museum Director, Chairman, and Trustees, you will be instrumental in driving our fundraising efforts, securing vital income, and building sustainable relationships that will ensure the long-term preservation and educational outreach of Dr Jenner’s House. A key focus will be on developing and implementing a robust capital fundraising strategy and cultivating major grant giving organisations and individual donors.

This role is funded for 18 months through the NLHF and is critical to achieving our ambitious longer-term goals, leading up to the international celebrations around the 50th anniversary of smallpox eradication in 2030 and beyond. Although there will be a requirement to be present in the Museum at certain times, we are open to discussions on hybrid or flexible working arrangements for this post.

Key Responsibilities

As our Development Manager, you will:

Strategy & Leadership:

• Lead the development, implementation, and ongoing refinement of the museum’s comprehensive Fundraising Strategy, establishing clear action plans, KPIs, and targets.
• Establish and facilitate a Fundraising Leadership Group comprising Trustees, staff, volunteers, and external consultants to leverage expertise and resources for fundraising activities.
• Ensure the Fundraising Strategy incorporates ongoing work with the National Lottery Heritage Fund, particularly for the restoration of the Temple of Vaccinia and The Chantry.

Donor Cultivation & Stewardship:

• Develop and nurture long-term relationships with new and existing individual donors, high-net-worth individuals, corporates, and foundations to build a robust pipeline of future support.
• Drive a proactive stewardship programme for all potential and existing donors, ensuring exceptional donor care and fostering sustained engagement.
• Support the development and delivery of the museum’s patron schemes in close collaboration with the Chairman of the Trustees.

Income Generation & Grant Management:

• Identify and review new avenues for potential capital and revenue grant funding opportunities (unrestricted and restricted).
• Lead and coordinate compelling grant funding applications to a diverse range of potential funding bodies, including NGOs, Trusts, Foundations, philanthropists, and local authorities.
• Inspire new and existing supporters to join the museum’s membership and/or donor schemes, significantly increasing the museum’s income (both revenue and capital) to meet agreed targets.
• Ensure grant-funded projects are appropriately managed, and all requisite monitoring and evaluation reports are submitted to funding bodies on time.

Communications & Engagement:

• Produce engaging copy and content for newsletters and assist with external communications, including social media, press releases, and other PR and marketing opportunities, to promote fundraising initiatives.
• Organise and manage fundraising and donor cultivation events, ranging from low-level individual giving activities to major high-level events, especially plans for the 50th anniversary of the eradication of smallpox in 2030.

With such a small staff team we are looking for a candidate who is able to work collaboratively and to support other staff and Trustees in securing the future for the Trust.

Skills and Experience

Dr Jenner’s House is committed to being an inclusive employer and would welcome applications from those who, although may not meet all our preferred criteria, can demonstrate equivalent experience or skills.

Essential:

• Proven experience and in-depth knowledge of fundraising within the heritage or not-for-profit sector.
• Demonstrable track record of successfully working with Trustees, senior stakeholders, partners, mid and high-level benefactors, and external consultants on fundraising initiatives.
• Proven success in leading capital appeals.
• Direct experience in organising and delivering successful fundraising and donor cultivation events.
• Practical experience in implementing effective donor care and stewardship strategies.
• Excellent communication, coordination, and interpersonal skills, with the ability to inspire and build rapport with diverse audiences.
• Strong organisational and prioritisation skills, with the ability to manage multiple projects and deadlines effectively.
• High level of computer literacy, proficient in relevant software and databases.

Desirable:

• Experience with National Lottery Heritage Fund applications and reporting.

Personal Attributes

• Enthusiastic & Energetic: A proactive and positive approach to fundraising challenges.
• Adaptable & Reliable: Ability to thrive in a small, dynamic team environment and take initiative.
• Team Player: Happy to collaborate and contribute across various organisational activities.
• Problem-Solver: Possesses good initiative and sound judgment to make appropriate decisions and resolve issues independently.
• Committed: A genuine passion for heritage, education, science, and the mission of Dr Jenner’s House.

General Information

This job description outlines the primary responsibilities and outcomes of the role and may be updated periodically to reflect evolving organisational needs. Other reasonable duties required for the safe and successful running of the museum may be required by your line manager at times. All duties must be carried out in accordance with relevant Dr Jenner Trust policies and procedures, within applicable legislation, and with due regard for the needs of our visitors and the diverse community we serve.

Dr Jenner's House is committed to building a diverse and inclusive team that reflects the rich tapestry of our global heritage. We welcome applications from all qualified individuals, regardless of age, disability, gender identity or expression, race, religion, sexual orientation, or socio-economic background.

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you. As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

We are looking for someone who is empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

Key Responsibilities:

· Follow confidentiality and safeguarding policies

· Provide appropriate signposting to external services in accordance to callers identified needs.

· Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements

· You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.

· The ability to think on your feet to support callers who may call during panic attacks or flashbacks

· Excellent communication skills, spoken and written.

· Providing email support to individuals.

· Being flexible in your approach to your work in line with changing and growing needs of the support service.

· To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 1 September 2025.

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Interviews: Shortlisted applicants will be contacted directly. We anticipate interviews in early September in person at our Stockport office.  

The job description and application form are also available from our website