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Hestia, City of London (On-site)
£28,373 per year
Posted 2 days ago
Closing in 2 days
Citizens Advice Camden, Multiple Locations (On-site)
£32,760 - £34,110 FTE per annum depending on experience
Posted 3 weeks ago
VoiceAbility, Bristol (Hybrid)
£24,500 - £29,500 per year, pro rata
Posted 1 week ago
Closing tomorrow
Papyrus Prevention of Young Suicide, Warrington (On-site)
NJC Scale SCP 24-28 (Starting salary of £28,595 per annum based on working 30 hours per week progressing incrementally to £31,615 per annum)
HOPELINE247 Advisor – Suicide Prevention
Posted 1 week ago
VoiceAbility, Multiple Locations (On-site)
£26,500 - £31,500 per year pro rata
Posted 1 week ago
London City Mission, London (On-site)
£22,045 per year plus £1,200 per month housing allowance (taxable).
Posted 1 week ago
Closing tomorrow
The Poppy Factory, Worcestershire (Hybrid)
£32,208 per year (+ cost of living increase from October 2025)
Posted 1 week ago
Closing in 2 days
Citizens Advice in West Sussex, Crawley, West Sussex (On-site)
Trainee starting at £26,000 pa, pro rata
Posted 1 week ago
Page 13 of 66
Enfield, Greater London (On-site)
£14,975 - £15808 (Actual) (SP32-34) depending on experience.
Part-time (14 hours per week (2 days per week))
Permanent
Job description

Location: Based in Vincent House. Hybrid working available after the initial qualifying probation period.

Purpose of the job: To provide benefits advice and casework service to clients within our community.

About the role

Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday.

Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners.

Role Description

The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards.

This will involve:

  • Supervising advice and gateway/triage sessions and caseworkers
  • Supporting the delivery of the training and development plan along with the rest of the team
  • Providing mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service

Citizens Advice Enfield is a great place to work – with a friendly and supportive team. 

What we give our staff

We offer a range of employee benefits including:

  • 30 days annual leave (FTE).
  • An employer matched pension contribution currently at 4%
  • Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
  • Opportunity for hybrid working following completion of probationary period.

Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Enfield View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 11 September 2025
Closing date: 25 September 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work