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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,301 p.a.
By joining us you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training
Posted 3 days ago Apply Now
Closing tomorrow
Brighton and Hove Speak Out, Brighton (Hybrid)
£28,513 - £30,258 per year (pro rata)
Exciting opportunity to join our charity as Team Leader for our 1-1 advocacy service for people with learning disabilities
Posted 1 week ago
Greater Manchester Youth Federation, Manchester (On-site)
£27,334 - £30,825 per year
Responsible for the delivery of a structured youth work curriculum and education projects for young people attending Norbrook Youth Centre.
Posted 1 day ago
Closing in 7 days
We Own It, London (Hybrid)
£38,820 per year
The public wants services that work for the public, not for profit. Are YOU the campaigning dynamo that can help make that happen?
Posted 6 days ago
Gaddum, M4 1LE (Hybrid)
£24,412 per year
Part of a helpline team acting as a first point of contact for unpaid carers seeking information, advice and support.
Posted 5 days ago
Closing in 7 days
Creative Support, Tyne and Wear (On-site)
£13.55 - £13.81 per hour
Posted 1 week ago
Closing in 3 days
Forces Employment Charity, Multiple Locations (Hybrid)
£38,000 - £42,000 per year
An exciting opportunity to join the Forces Employment Charity
Posted 1 week ago
Closing today at 23:00
Carers Trust, London (Hybrid)
£41,000 - £44,000 per year (£32,800 - £35,200 pro rata)
Carers Trust is seeking an experienced programme manager to bring their expertise to support our work with young adult carers.
Posted 1 week ago
Closing tomorrow
Age UK Hillingdon, Harrow and Brent, Hayes (Hybrid)
£55,000 per year
Posted 2 weeks ago
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.
Posted 2 weeks ago
Closing in 4 days
Radley College, Radley, Oxfordshire (On-site)
£42,000 - £45,000 per year
Radley College is seeking to appoint a forward-thinking Radleian Society Manager to lead and develop the College’s alumni relations.
Posted 6 days ago
Closing today at 15:39
Ambitious about Autism, N10 3JA (On-site)
£38,766 - £50,288 per year
TreeHouse School is an Ofsted “Outstanding” SEN School for children and young adults aged 3-19 with a primary diagnosis of autism.
Posted 6 days ago
Closing in 4 days
Refuge, Vauxhall (Hybrid)
£28,857.1 per year
We are recruiting for an Eastern European Floating Support Worker to join our team in our PAN London Floating Support Service.
Posted 1 week ago
Page 11 of 29
Stoke-on-Trent (On-site)
£25,301 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years,  Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example  energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Purpose of the job:

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.

By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 08 May 2025
Closing date: 07 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Delivery, Engagement / Outreach