Social worker jobs in england, london
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.
Key Responsibilities
• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• To work autonomously in a fast-paced environment and under pressure
• Oversee re-admitters and clients being discharged on a weekly basis
• Responsible lead for allocated site, attend and lead discussions with MDT teams
• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns
• To facilitate daily briefings with team to ensure continuity and safety
• Understanding of safety planning and de-escalation
• Monitoring and management of team training, absence and wellbeing
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Promoting people’ rights and responsibilities
• Conduct monthly supervisions and annual appraisals of supervisees
• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients
• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Maintain and ensure team compliance of accurate records, detailing interventions
• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health
• Providing administrative support to the team
• Overseeing and provide shadowing to new staff members and volunteers
• Attend reflective practice, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Provide guidance to support workers and volunteers
• To work with service managers and assist with reporting and monitoring
Person Specification
• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Understanding of different databases such as Views, Salesforce and NHS
• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.
• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Westway Trust are seeking a dedicated and experienced Children Services Manager with a track record of managing a Good or Outstanding Oftsed rated Early Years’ service, who will be committed to supporting and enhancing the lives of children in the North Kensington community.
This role is key to positioning the Trust as a provider of affordable, vital and culturally appropriate services. Reporting to the Senior Manager Learning, you will lead and manage on all aspects of the Trust’s nursery and crèche services, ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met. You will manage a team of full and part-time staff and will build strong partnerships with families and the local community. You will be a confident communicator working closely with statutory regulators, commissioners, partners and stakeholders.
If you have a passion for making a positive difference in young people lives, as well as developing and managing a team, this role could be for you.
Key responsibilities of the role include but not limited to:
- Manage the staff team to deliver the Nursery and Crèche services.
- Liaison with all relevant members of staff to ensure maximising the team’s opportunities for employment, personal and professional development and organisational engagement.
- Develop, monitor and review activities to ensure high standards of childcare and learning.
- Quality assure and develop and improve services to maintain and improve our Ofsted position.
- Attend budget planning with the finance team to ensure a full understanding of the budget; good budget management and a strong out-turn in line with the growth strategy.
- Keep appropriate records of all children and account for their social and individual developmental needs.
- Monitor and report against the delivery objectives of the service providing observation and feedback to Nursery and Crèche workers so that they can improve their own direct planning and delivery and qualifications.
- Provide data as required for reporting internally to your line manager and through the Trusts Governance, and externally.
Qualification:
- Relevant qualification in childcare at a minimum Level 4.
- Safeguarding (desirable)
Knowledge and Experience:
- Minimum 2 years’ experience of managing a Nursery with experience of all the relevant duties, monitoring, reporting and quality improvement.
- Experience of being the main contact for Ofsted.
- A track record of working collaboratively with colleagues, partners and stakeholders to develop successful partnerships, growth, and achieve joint success.
- Strong experience of planning ahead, scheduling, attention to detail and problem solving.
- Experience of managing staff and supporting their development.
- Experience of managing resources and budgets.
- Strong verbal and written communication skills and experience of writing reports.
- Knowledge of Safeguarding.
- Experience of delivering a service that demonstrates an understanding of different cultures.
- An understanding of the issues facing North Kensington and a track record of working alongside beneficiary communities (desirable)
Benefits of working for Westway Trust:
- Great location in the heart of Portobello, North Kensington
- Investor in People (IiP) employer
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Sick pay scheme
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Sunday 17 August 2025 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended. Please apply directly from our website.
We exist to work together with the local community to enable North Kensington to thrive.





The client requests no contact from agencies or media sales.
Location: Bexley
Salary: Unqualified:£28,255 - £29,913 per annum
Qualified: £29,923 - £32,623 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Fixed Term Contract (Until 31st March 2026)
Closing Date: Monday 25th August 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Young Persons IDVA at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The Bexley SASS team provides advocacy and support to survivors of domestic and sexual abuse living in Bexley. An exciting opportunity has arisen in this busy team for a Young Persons Independent Domestic Violence Adviser. You will support 16 to 25 year olds with crisis intervention, risk assessment, safety planning, assessment of needs and individual support planning.
About the Role
We are looking for an experienced advocate to join our dynamic team in Bexley, working with survivors who have experienced domestic violence and abuse. You will be working as part of a multidisciplinary team and collaborating with external agencies in your work. In this role you will work as part of the Bexley Solace Advocacy and Support Service (SASS), providing support to young survivors of domestic abuse in the borough. In addition to this, you will work in partnership with Children Social Care, Education, Health and Mental Health to ensure effective support for survivors coming through these services.
About You
You will need a thorough understanding of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support and strong casework management skills.
You will have the skills to provide effective crisis intervention, carry out the children’s risk assessment where appropriate, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group.
You will be highly organised, self-motivated, and passionate about ending gender-based violence. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. You will receive training and support for this role, as necessary.
As women we know that we don’t always apply for jobs unless we meet all of the criteria. If this applies to you, we ask that you consider using the supporting statement to show us how you believe your experience and skills will enable you to do the role, and how you think we might support you to develop in the role.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Housing Caseworker
Salary: SCP scale 35, £44,711 pro rata
Hours of work: 21 Hours per week
Duration of contract: 3 year
Accountable to: Operational Manager
The post-holder will offer specialist legal advice services and provide representation for residents of the London boroughs facing eviction and homelessness. They will ensure that services are delivered to the highest standard, quality assured, delivered in accordance with funder requirements, and under Legal Aid funding for clients who are eligible for Legal Aid. The post-holder will work in partnership with advice agencies, IKWRO and provide outreach services where required.
IKWRO - Women’s Rights Organisation is a registered charity (number 1151507) which supports Middle Eastern women and girls living in the UK who are facing “honour” based violence, forced marriage, domestic violence or female genital mutilation.
As well as providing support to individual women and girls, we run training for professionals and campaigns for better laws and policies to protect women’s rights. We are recruiting a housing case worker/solicitor, who is able to model skills in safely engaging women based on mutual collaboration, trust and empowerment.
Above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please.
Closing date: 31/08/2025
Interview: Week commencing of 01/09/2025
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Fine Cell Work (FCW) is a charity and creative social enterprise committed to the rehabilitation of people in prison, and post-release. Our innovative Open the Gate (OTG) programme at our Battersea Hub offers work experience, volunteering opportunities, accredited training, mentoring, and signposting support to participants/ Apprentices at any point on their resettlement journey.
About the role:
We are now looking for an experienced and dynamic Engagement and Support Officer (ESO) to join our team. The successful candidate will have a comprehensive understanding of the challenges faced by people in contact with the criminal justice system and will work proactively to establish meaningful and sustainable cross-referral pathways with external agencies. They will nurture a professional, inclusive, and safe working environment; use their knowledge, insights, and expertise to support tangible outcomes for all Open The Gate participants; and develop the wider programme offer in line with our organisational objectives.
In line with our risk management policies and processes, the successful candidate for this role will be expected to support Open the Gate Apprentices with a range of offending histories. Fine Cell Work does not discriminate on the basis of offence, and welcomes applications from any participants who believe they would benefit from the programme.
Key responsibilities:
1. Nurturing a professional working environment where Open The Gate Apprentices are supported to achieve their potential.
2. Building and maintaining referral partnerships with external agencies [including HMP resettlement teams, probation services, approved premises and community-based organisations supporting prison-leavers] to increase participant numbers and sustain engagement with Open the Gate.
3. Coordinating applications and referrals for prospective Apprentices, gathering relevant information for dissemination to the wider team.
4. Working with colleagues in the Programmes team to develop risk management and support plans for each Apprentice, using information regarding offences, licence conditions and risk areas, liaising closing with the probation service and other agencies where relevant.
5. Ensuring timely, accurate, and safe recording of all information and personal data.
6. Case management of Apprentices, including action-planning and goal setting in consultation with the Workshops Manager, supporting Apprentices to achieve work-ready outcomes in an agreed period.
7. Providing day to day practical, pastoral, and sign-posting support to a caseload of Apprentices and providing ad-hoc support to graduate Apprentices when required.
8. Working with the wider team at Fine Cell Work to develop and coordinate a series of employability and creative wellbeing workshops for Apprentices.
9. Supporting small grant application processes on behalf of Apprentices.
10. Responding to safeguarding concerns in line with Fine Cell Work policy and procedure.
11. Supporting the Volunteer and Programmes Manager with the delivery of the Service User Involvement Strategy and championing service user involvement across the organisation more broadly.
12. Supporting the Volunteer and Programmes Manager to recruit and deliver training to mentors and other volunteers in roles supporting Apprentices.
Working with the Volunteer and Programmes Manager to develop and enhance the Open the Gate mentor offer including as the first point of contact for mentors pre- and post- mentoring sessions.
Knowledge and Skills for the role of Engagement and Support Officer:
Essential
- The ability to build rapport, establish trust, and work non-judgementally with individuals from diverse backgrounds.
- At least 3 years’ professional experience working with adults in contact with the criminal justice system, assessing needs and risks, and formulating support plans.
- Excellent organisational skills and an ability to manage competing priorities on a daily basis.
- Experience working alongside probation and other key workers to formulate risk management plans in line with licence conditions.
- Demonstrable experience of adult safeguarding and a proven ability to assess, manage, and effectively communicate risks and vulnerabilities.
- Demonstrable experience in seeking opportunities to increase referrals and build new referral pathways.
- A proven track record of case management, and experience ensuring all case records and caseload processes are clear and up to date.
- Experience in impact monitoring and evaluation and working to agreed targets and tangible outcomes, including supporting the writing of reports to Senior Managers.
- The ability to cope with the inherent challenges and demands of the role, maintaining well-being while effectively supporting Open The Gate Apprentices.
- Excellent written and verbal communication skills and a willingness to seek support when needed including accessing clinical supervision regularly.
- A commitment to ongoing professional development.
Desirable
- Up to date knowledge of housing support, the benefits system, barriers to employment and other challenges facing people post-release.
- Experience of IT systems including Salesforce or other database management platform.
- Experience of working alongside volunteers.
- A knowledge of Trauma-Informed Practice.
- An interest in, or appreciation of, the value of creative education
Location: Battersea, London
This is a full-time (37.5 hours a week), permanent role, and is primarily office-based.
Salary:up to £30,000, based on experience.
Fine Cell Work offer the following benefits to all our team members:
-
A supportive learning culture and opportunities to develop in your role
-
25 days annual leave plus bank holidays (pro-rata) increasing after 2 years of service
-
Employer pension contribution after 3 month probationary period
-
Season ticket loan
-
Cycle to work scheme
Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.
Application process:
To apply for this role please include a cover letter outlining how you meet the person specification, and a CV, by the 7th of September. Please note your application will not be considered if a cover letter is not included.
- First round of interviews: week commencing the 15th September
- Second round of interviews: week commencing the 22nd September
Thank you for your interest in applying to the Engagement and Support Officer at Fine Cell Work. Please not that applications without a Cover Letter will not be considered. We are looking forward to hearing from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Macclesfield.
Position: S11313 Stroke Support Coordinator
Location: Home-based – Macclesfield, East Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £21, 948 per annum (FTE circa £27,400 per annum)
Hours: Part-time, 28 hours per week
Contract: Our services are contracted; we currently have funding for this contract until 31 March 2026. While continued funding beyond this date cannot be guaranteed, we have maintained regular contracts in this area for many years and are confident in the likelihood of securing future funding
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 21 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 30 September 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
- Supporting new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
You will have experience in:
- Experience/background in a caring profession, ideally supporting people with disabilities
- Excellent IT skills and an ability to maintain accurate records.
- An affinity with the values of the Association.
- A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement Officer
We’re looking for an enthusiastic and motivated individual to join the Locality Impact directorate and focus on Engagement in their area.
Position: S11308 Engagement Officer
Location: Home-based East of England, specific focus Essex. However, extensive and frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £11,500 per annum (FTE circa £27,400 per annum)
Hours: Part-time, 14 hours per week
Contract: This is a fixed-term contract for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 31st August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: TBC
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Engagement Lead, the Engagement Officer will work with colleagues across the locality to deliver against engagement activity.
Key responsibilities will include:
· Planning, facilitation and evaluation of the online Stroke Information Programme
· Identifying, building and maintaining key relationships with key stakeholders.
· Developing and enabling peer support and self-sustaining stroke communities in the locality.
· Providing support and management to volunteers and people with Lived Experience.
· Supporting delivery of Engagement and Service projects in Essex.
About You
You will have experience/understanding of:
· Involvement and developing support using Co-Production.
· Community Development.
· Online Facilitation
· Recruiting, managing and developing volunteers.
· Working in partnership with other organisations, ideally in voluntary, health and social care.
· Supporting groups and developing networks.
This role requires extensive travel across a large geographical locality. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Community Engagement, Community Engagement Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Do you have a track record of producing top quality research and policy analysis? Do you have a detailed understanding of health policy and its political context? Are you motivated to help shape future work and play a key role leading research that will have significant impact at both a local and national level?
The Nuffield Trust is looking for someone capable of leading projects across a range of topics within health and care; someone who will be an energetic, inspiring presence in the team. You will have strong critical appraisal skills, with excellent written and verbal communication skills. You will have the ability to analyse policy documents, grey literature and official reports related to specific policy areas.
In this role, you will be responsible for a mix of short- and long-term projects, including in-house research and policy analysis and reactive work. You will be expected to develop and lead research projects, including leading funding bids, and you will work with a range of stakeholders, including funders and academic partners. You will have strong quantitative skills, and you may have qualitative research experience too. Expertise in workforce research is desirable but not essential.
We’d really like to meet you if you have:
- Experience of designing and leading mixed methods research
- Advanced quantitative research skills and excellent analytical and critical appraisal skills
- Detailed knowledge and understanding of health policy in the UK
- Excellent and versatile writing skills, and the ability communicate effectively to a range of audiences
- A track record of leading research and analysis aimed at influencing policy.
About us
The Nuffield Trust is an independent health think tank. We aim to improve the quality of health care and health policy in the UK by providing evidence-based research and policy analysis and informing and generating debate.
We want to help achieve a high-quality health and social care system that improves the health and care of people in the UK.
We set out to do this by:
- Improving the evidence base that leads to better care by undertaking rigorous applied research and policy analysis.
- Using our independence to provide expert commentary, analysis and scrutiny of policy and practice.
- Bringing together policy-makers, practitioners and others to develop solutions to the challenges facing the health and social care system.
Benefits
The Trust offers a competitive benefits package including a defined contribution pension scheme (with 14% employer contribution), death in service insurance, and an Employee Assistance Programme. Eligible employees also have access to a number of other benefits including interest-free travel loans, a cycle to work scheme, and enhanced carers, maternity, paternity and parental leave and pay. We operate a hybrid working policy (minimum 40-50% in-office working) and flexible start/finish times around core hours of 10am to 3pm.
Annual leave is 28 days per year. This rises to 30 days per year on completion of 5 years’ service with the Trust. All Annual leave is calculated pro rata for part time positions.
The Trust also encourages personal development and training programmes for all employees.
How to apply
To apply for the role, please download a copy of the Candidate Brief and follow the instructions on pages 10/11.
When preparing your answers to the application questions, please bear the following in mind with respect to the use of AI. The Nuffield Trust values authenticity and wants to understand your unique experiences, perspective, and personality. We acknowledge that AI can be used to refine responses, but this should not replace your own critical thinking. It is your unique insights and experiences that will make your application stand out.
Equal opportunities
The Nuffield Trust is committed to being an equal opportunities employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
The diversity monitoring questions in the application form are optional and will not be shared with the selection panel. The selection panel will only have access to your CV and your responses to the application questions.
Final points
Offers of employment will be conditional upon the receipt of two satisfactory references. Applicants must also have the right to work in the UK. For further information please visit the UKVI website.
Strictly no agencies.
Evidence for better health care
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Centre 404 is a friendly, prominent and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families across 7 London Boroughs.
The Camden Short Breaks Team, as part of the Children, Young People, Families and Engagement service at Centre 404, delivers person-centred homebased and community-based outreach support for children and young people with a learning disability.
Centre 404 is seeking a dynamic and organised Short Breaks and Family Engagement Manager to lead the development and delivery of engaging activities, workshops, and support services for children and young people with disabilities and their families. Based in North London, this role involves coordinating short breaks and family engagement activities across boroughs including Islington, Camden, Tower Hamlets, Haringey, and Enfield, in line with local authority contracts and community needs.
Responsibilities will include:
- ·Planning and delivering workshops, forums, well-being sessions and social events for families
- · Developing outreach programmes to engage family carers
- · Supervising volunteers
- · Using creative and tech skills to promote activities and monitor success
- · Building strong relationships with families, local services and professionals
- · Managing referrals and support plans for children and young people
- · Overseeing a team including supervisions, appraisals and team meetings
- · Maintaining accurate records and administration
An awareness of the challenges and safeguarding needs of people with learning disabilities and/or Autism and their family carers as well as a knowledge of relevant local/national policies, legislation, and current issues affecting services for our families will be essential.
We will also be looking for an understanding of person-centred planning approaches, including Short Breaks, ENCP, PBS, and support plans and a working knowledge of CQC standards and their application in delivery.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.
We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. The full job description and person specification is available as an attachment to this advert and will be very useful when completing this statement.
OVERALL PURPOSE
The primary purpose of the Night and Weekend Supervisor role is to oversee the provision of high-quality services. This includes supervising night care staff, ensuring compliance with health and safety regulations, and providing direct support to clients to promote their well-being and independence.
GENUINE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:
1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.
2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.
3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.
4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.
This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.
KEY RESPONSIBILITIES
Team Supervision:
- Oversee the working practices of night staff to ensure high standards are maintained.
- Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.
- Carry out the induction and training of new staff and volunteers, and participate in team appraisals.
· Provide guidance, training, and support to night care staff
Resident Support:
- Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3).
- Provide emotional and practical support to distressed residents, fostering development and independence.
- Ensure the resident’s records are accurately maintained and updated.
- Foster a respectful and supportive environment for both residents and staff,
Compliance and Safety:
· Ensure adherence to all health and safety and safeguarding policies.
· Report any incidents or concerns to the Night and Weekend Manager promptly.
Administrative Duties:
· Assist in updating internal management information systems (e.g., INFORM) with relevant data.
· Support basic rent account management tasks as needed.
· Help coordinate staff schedules and cover arrangements for night shifts.
· Monitor and report on stock levels of essential supplies used during night shifts.
· Participate in occasional meetings or training sessions outside regular hours to stay informed about organisational updates.
· Ensure all administrative practices comply with MPMT’s policies and procedures.
PERSON SPECIFICATION
ATTRIBUTES
Qualifications
ESSENTIAL: A good general standard of education including as a minimum English and Mathematics GCSE at grade A*-C or equivalent.
DESIRABLE: Management and leadership training or at least two years’ experience in a leadership role.
Skills and Knowledge
ESSENTIAL: An understanding of housing legislation, safeguarding practices, and issues affecting vulnerable groups such as homelessness or domestic abuse survivors.
DESIRABLE: Ability to develop and maintain relationships with diverse individuals, including residents, colleagues, and external agencies.
Excellent IT skills – proficiency in using Microsoft applications like Word and Excel.
ESSENTIAL: High level of accuracy and attention to detail.
High level of written and oral communication skills.
Ability to work independently and as part of a team.
High level of personal organisation with the capability to work without close supervision.
Calm, confident, and positive role model.
Ability to adapt quickly to different situations.
Experience in dealing with confidential issues.
DESIRABLE: Commitment to promoting and safeguarding the welfare of residents.
Confident using HR systems and resident logging system.
Special Conditions
Motivation to work with vulnerable populations.
Emotional resilience in handling challenging behaviours.
Additional Requirements
- Completion of an enhanced DBS check before employment.
- Provision of two professional referees.
- Residency within a reasonable travelling distance is desirable.
1. This role is for female-only applicants.
2. Unfortunately, we are inaccessible to wheelchair users.
3. You must have at least two professional referees.
The client requests no contact from agencies or media sales.
First Give inspires young people to make a difference to causes they care about. We work in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes, and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc) in support of them.
At the end of each programme, a celebratory School Final is held at each school, where groups representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity.
We currently work in partnership with 200+ schools every year across England and Wales.
Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:
- Altruistic
- Inspiring
- Empowering
- Collaborative
- Professional
Programme Delivery Officer role
We are seeking a motivated and enthusiastic candidate to join our Programmes Team as a Programme Delivery Officer. PDOs will be responsible for supporting and coordinating the delivery of the First Give programme in up to 50 schools, ensuring smooth running of the programme, plus providing guidance and troubleshooting for the lead teachers at First Give partner schools.
The role will be hybrid, with 3 days a week in our main offices in West Hampstead, London. Regular travel to schools across London and the South East will be required.
- Contract: 12-month Maternity Cover
- Salary: £28,840 (inclusive of London weighting)
- Location: London office 3 days per week, 2 days per week working from home
- Reporting to: Programme Manager
Key responsibilities
- Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
- an introductory Programme Call with the Lead teacher;
- delivering a briefing to class teachers;
- troubleshooting via phone and email;
- booking in First Give facilitated sessions
- Ensure all programmes are delivering all core elements of the First Give programme
- Update and monitor Salesforce to track programme delivery
- Liaise with freelance facilitators to ensure events at schools are effectively staffed
- Deliver Launch Assemblies, Workshops and First Give Finals in partner schools
- Collect data for monitoring (student surveys, teacher surveys, identifying potential stories of impact, writing programme reports)
- Ensure prompt delivery of any programme resources required by schools (including Coursebooks and other physical resources)
- Support in the collection and distribution of comms via social media, newsletters and other formats to raise awareness of First Give’s work
- Support with wider team projects as and when is necessary
This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.
Safer recruitment
Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.
Person Specification
Essential
- Passionate about young people and their potential to drive social change
- Experience developing strong relationships with remote and external stakeholders
- Experience managing and supporting a large caseload of “client” relationships
- Experience delivering lessons, workshops or other sessions with young people
- Superb organisation and prioritisation skills
- Strong presentation and public speaking skills
- Strong facilitation and workshop skills
- Excellent communication skills (both written and verbal)
- Excellent attention to detail
- Willingness to travel around London and the Home Counties to regularly deliver events
- Proactive, independent worker able to work well alone and as part of a team
Desirable
- Experience of working in a remote, decentralised team
- Experience in a customer service role
- Experience of working in the secondary education sector/with teachers
- Experience of using Salesforce
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
- 25 days of annual leave plus bank holidays, excluding bank holidays.
- Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
- Access to Health Assured (health and wellbeing) Employee Assistance Programme.
- Generous training and professional development budget, with regular training offered through the Pears Foundation.
- As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
- Team socials throughout the year.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. By fostering a diverse and inclusive culture, we will empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).
- Application closes: Thursday 28 August 12.00pm
- Interviews: W/c 1st September (remote)
- Start date: 15 September or as soon as possible after this date
Based on applications received we reserve the right to interview earlier than advertised, and close the process if a suitable candidate is found.
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an experienced Community and Corporate Fundraiser to join our team at an exciting period of growth for our charity. Building on our existing relationships and developing new partnerships, you will help increase unrestricted income through community and corporate fundraising initiatives.
Elayos exists to bring compassion, support and advocacy to vulnerable and isolated birthing people in Birmingham. Our Perinatal Outreach Workers, come alongside, build relationships, listen and equip with the information needed to empower our clients to have a positive and informed pregnancy, birth and postnatal period.
Our staff and volunteers offer continuity of care as we assist with emotional, practical and physical needs. Elayos values the importance of trauma-informed approaches and seeks to offer this to both staff and clients. Where appropriate, we signpost and collaborate with other organisations to ensure that the greatest range of support is given.
Alongside emotional support, we provide: a baby bank stocking essential equipment and consumables, expert infant feeding support, a small hardship fund for essential items, vouchers to clients at Christmas and toy packs for vulnerable children.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).
As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.
Under the direction of the CEO, the postholder’s areas of responsibility will be to:
- Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
- Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
- Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
- Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
- Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
- Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
- Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
- Support the CEO in funding and tender applications
- Support the CEO and fundraising team in generating income
As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.
Helping children, young people and families in South West London put the pieces back together following social and emotional difficulties.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About KLS’ Future Foundations education team
Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school.
Key Objectives for this Role
Working with the Senior Caseworker and Team Manager you will:
Key Objectives and Details for this Role
Working with the Senior Caseworker and Team Manager your role and responsibilities include:
•Support staff to liaise with families/carers to communicate information regarding our work
•Support staff to keep and maintain robust recording and monitoring systems
•Maintain, collect, edit and store documentation of our work including photos, case studies for Newsletters, funding reports and other records
•Support our senior case workers with weekly drop-in advice sessions at KLS, including completing forms with families, general admin tasks etc.
•Support casework team with making and following up on internal and/or external referrals, signposting whenever relevant and according to adequate referral pathways and in response to the young people’s/family's needs – with support and guidance from staff
•Add information to our database – guided by team leads/managers - log all cases; monitor progress and ensure all identified actions are taken
•Support with casework tasks, guided by senior caseworker and manager, from initial contact to resolution, maintaining confidentiality throughout
•Liaise with external agencies and organisations on behalf of clients
•Respond to enquiries by telephone, email, referring on internally or externally organisations when necessary
•Ensure records are kept and information managed confidentially in line with the data protection legislation
•Supporting Refugee team with general admin, database, evaluation data
•Maintain excellent safeguarding practices
•Supporting with partnerships liaison work – keeping records up to date
Teamwork and reporting
•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.
•Contribute to reports for trustees and funders and attend periodic meetings with funders
•Communicate well with other teams within KLS to provide a high-quality service to our members
Other Duties
•Participate in regular supervision and annual appraisals; help to identify your own job-related development and training needs.
•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.
•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.
•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
We work to reduce poverty and isolation and bring the community together.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
POSITION OVERVIEW
The Programme Operations Manager is responsible for the operational delivery of our programmes being delivered to young people aged 8-19. This role ensures consistent, high-quality service provision through effective team leadership and comprehensive oversight of programme activities.
Key responsibilities include direct management of the youth work team and supervision of programme implementation to maintain service standards aligned with organisational values. The postholder ensures operational effectiveness through resource allocation, staff support, and robust quality assurance processes.
Working alongside the Programme Development Manager, this position translates organisational objectives into practical programme delivery through systematic implementation and monitoring. The role involves providing youth workers with appropriate resources and professional support to achieve optimal outcomes for young people.
The Programme Operations Manager contributes to organisational decision-making whilst maintaining hands-on programme management. This balance ensures service delivery meets established standards and regulatory requirements.
The position demands proven leadership capabilities, operational expertise, and commitment to youth development principles within our structured framework.
You will help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.
KEY AREAS OF RESPONSIBILITY
Quality Assurance and Standards Management
· Support the Programme Development Manager to develop, implement, and maintain comprehensive quality assurance frameworks for all youth programmes, ensuring consistent delivery of high standards across all activities.
· Establish quality indicators and performance metrics for programme delivery, conducting regular monitoring and evaluation to ensure continuous improvement.
· Design and implement quality audit procedures, conducting systematic reviews of programme delivery, facilities, and resource utilisation.
· Create and maintain quality documentation, including standard operating procedures, best practice guidelines, and compliance frameworks.
· Ensure all programmes meet regulatory requirements, funding obligations, and sector best practice standards.
· Implement corrective action procedures when quality standards are not met, working with teams to identify solutions and prevent recurrence.
· Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.
Youth Worker Team Management and Development
● Provide direct line management to youth workers and volunteers, ensuring clear role expectations and performance standards.
● Attend Line Managers training and regular sessions with HR Manager.
● Implement robust induction programmes for all new team members, ensuring thorough understanding of organisational values, procedures, and quality expectations.
● Conduct quarterly supervisions and annual appraisal with line reports, providing professional support, guidance, and performance management.
● Conduct systematic observation of youth work sessions, providing constructive feedback and identifying development opportunities.
● Foster a culture of continuous professional development, identifying training needs and supporting career progression opportunities.
● Ensure adequate staffing levels for all programmes, managing rotas, cover arrangements, and resource allocation effectively.
Programme Operations and Delivery Oversight
● Oversee day-to-day operational delivery of all youth programmes, ensuring smooth running of activities and services.
● Collaborate with the Engagement, Communities and Culture Manager to monitor programme attendance, engagement levels, and participant outcomes, implementing strategies to maximise positive impact.
● Collaborate with the Programme Development Manager to ensure all programmes operate within approved budgets, monitoring expenditure and resource utilisation.
● Coordinate programme scheduling, space allocation, and resource distribution to maximise efficiency and participant experience.
● Implement risk management procedures for all programme activities, always ensuring health and safety compliance.
● Collaborate with the Programme Development Manager to oversee marketing and recruitment activities for programmes, working with relevant teams to ensure optimal participation levels.
Safeguarding and Compliance
● Ensure that full compliance with safeguarding policies and procedures are adhered to.
● Implement comprehensive safeguarding training for all team members, maintaining records and ensuring regular updates.
● Manage safeguarding incidents and concerns. In the absence of the Designated Safeguarding Leads liaise with external agencies including social services, police, and other statutory bodies.
● Monitor and maintain health and safety standards across all programme areas, conducting regular risk assessments and safety audits.
● Ensure compliance with all relevant legislation, including data protection, health and safety, and equality requirements.
Data Management and Reporting
● Oversee collection, analysis, and reporting of programme data, ensuring accuracy and compliance with funder requirements.
● Contribute to the preparation of regular reports for leadership team, funders, and external stakeholders on programme performance and quality indicators.
● Maintain comprehensive records of all programme activities, participant outcomes, and quality assurance measures.
● Implement feedback mechanisms for participants, parents, and stakeholders, using insights to drive continuous improvement.
Partnership and Stakeholder Management
● Develop and maintain relationships with local schools, community organisations, and partner agencies.
● Represent the organisation at multi-agency meetings and sector networks, promoting collaborative approaches to youth work, as required.
● Coordinate with external providers delivering services within AYP premises, ensuring quality standards are maintained.
● Build positive relationships with parents and carers, maintaining regular communication about programme delivery and young people's progress.
GENERAL RESPONSIBILITIES
· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues.
· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary.
· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
· Adhere to all The Avenues’ policies and procedures.
· Stay abreast of policy and developments in youth work locally and nationally
· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.
· Undertake any other duties as may be reasonably required within the scope of the role.
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service members and funders needs change. Consequently, The Avenues will revise this Job Description as required in consultation with post holders.
ABOUT YOU
● A Level 3 or above Youth Work Qualification is desirable, or experience equivalent.
● Minimum 3 years frontline youth work experience with 8-19 year olds
● Demonstrate significant project management experience.
● Strong people management skills
● Proven ability to design, oversee and implement a youth programme, and experience in leading and managing youth work activities.
● Strong analytical, organisational and communication skills, with a structured approach and ability to be flexibility.
● Experience managing budgets and members expectations.
● Proven track record in creating and building relationships with local partners to enhance a youth programme.
● Understanding and empathy of current issues young people face.
● Strong understanding and knowledge of safeguarding procedures and commitment to safeguarding
Personal qualities:
● Passion for youth work and belief in young people's potential
● Creative thinking balanced with evidence-based practice
● Resilience and flexibility in a dynamic environment
● Ability to work collaboratively and thrive as part of a team.
● A proactive approach, self-motivated and enthusiastic with high levels of initiative.
● A genuine passion for working with young people, with a strong empathy to the vision, mission and values of The Avenues.
The client requests no contact from agencies or media sales.