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Page 3 of 20
London, Greater London (On-site)
£32,000 per year
Part-time (3.5 days per week)
Contract (6 month contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Role purpose
The Client Support Worker (Crisis Navigator) will work with clients to provide non-judgemental, person-centred support. The work undertaken will be led by the different needs of each client, but will include: liaising with statutory services and advocating for clients’ needs to be met, for example with housing teams, social care, mental health services, etc.; support with form filling; support with grants, welfare benefits and income maximisation; emergency applications; supporting with emotional needs and psychoeducation.

The successful candidate will manage a caseload of individuals, taking referrals from their legal colleagues. This will involve a combination of immediate intervention (for example, access to a medication prescription upon release from custody), and longer-term work, planned in partnership with clients. Preventative work will be actively encouraged, supporting clients to address needs before crisis point wherever possible – both through direct work and through referrals and signposting.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
 

Key Responsibilities

  • Triage, onboard and support a caseload of individuals autonomously
  • Maintain an up to date understanding of what needs clients might have (e.g. with welfare benefits, support from statutory services, housing)
  • Liaise with core agencies (social services, mental health teams, GPs, VCSE organisations)  
  • Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting relevant agencies on the individuals’ behalf
  • Complete emergency applications and grant applications
  • Attend training, forums and meetings to ensure knowledge remains relevant and up to date
  • Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
  • Provide updates and feedback to the relevant lawyers / legal teams
  • Engage in multi-disciplinary meetings, both internally and externally
  • Use our database to record details of all client referrals and contacts to ensure client information is kept up to date
  • Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
  • Record the results of outcome assessments and satisfaction surveys
  • Undertake additional duties that may reasonably be required to fulfil the objectives of the post
     

Person Specification

Knowledge and Experience

  • Substantial experience of working with people experiencing challenging situations with a non-judgemental, person-centred approach
  • At least one year experience working in a crisis setting or with people experiencing crises (for example, inpatient mental health settings, homelessness relief services, drug and alcohol services, working with people going through the asylum process)
  • Knowledge of statutory entitlements and experience advocating for clients
  • Knowledge and understanding of mental health needs and neurodiversity
  • Experience of managing complex cases and autonomously managing a caseload
  • Experience of multi-agency and/or multi-disciplinary working, especially alongside safeguarding processes
  • Experience of maintaining client records, in line with monitoring and evaluation requirements, both for funders and developing best practice

Skills and Abilities

  • Ability to support people to express their needs and priorities
  • High quality of professionalism in supporting people with complex needs
  • Ability to communicate with various types of audiences in support of clients – for example, engaging with statutory professionals, solicitors
  • Attention to power dynamics of professional working with people in vulnerable positions, and commitment to challenging structural inequalities
  • Ability to work flexibly, in line with changing demands of client-facing work
  • Ability to plan and prioritise workload
  • Commitment to best practice, and maintaining high standard of professional conduct, in line with safeguarding, data protection and lone working standards
Application Instructions

We do not offer visa sponsorship for this role so all applicants must have the right to work in the UK.

Posted by
Commons View profile Organisation type Non Charity Employer Company size 6 - 10

The criminal law firm for social justice

Posted on: 22 October 2025
Closing date: 05 November 2025 at 23:30
Tags: Advice / Information, Legal / Law, Advocacy, Justice, Social / Support Work

The client requests no contact from agencies or media sales.