Social worker volunteer roles in leeds, greater london

CFAB Experts by Experience Advisory Group Member

Volunteer role

Could you be part of our Experts by Experience Advisory Group to help make a positive contribution to our efforts to protect children and reunite them with family overseas?

Children and Families Across Borders protects children who have become separated from their families across international borders. As the UK member of the International Social Service network, our specialist team inter-country social workers, work with over 130 partners around the globe to reunite families. Our work is complex but life changing.

CFAB is creating an Experts by Experience Advisory Group and is looking for people to join and support our work. The purpose of our engagement would be to would be to embed the voices and insights of individuals with direct and personal experience of aspects of our work into the service design and decision-making processes within CFAB. We believe that the insights and input from those with experience of our work will help to ensure that our services, our strategies and our messaging are grounded in real needs and experiences rather than assumptions and ultimately lead to better outcomes for children.

We would consider individuals with direct, personal experience of international kinship care, international adoption, alternative care, international migration and asylum as experts by experience.

Requirements:

The Advisory Group will meet twice per year (either remotely or in person) and there will also be opportunities to feed in and participate in other ad hoc projects.

Experts by Experience will:

• Provide advice and recommendations on policy, program design, and delivery.
• Review and contribute to strategic documents, reports, and evaluations.
• Identify opportunities for co-production and co-design within the organization.
• Act as advocates and champions for the integration of lived experience.
• Ensure diverse experiences are represented and inform inclusive practices.

What can we offer you?

Though this is a voluntary role, your participation will be compensated. Expenses will also be covered in line with CFAB’s expenses policy.

We will ensure we offer pre and post meeting support to experts to identify and reflect on any issues that require processing.

We will provide training to support your skills development based on the opportunities you would like to be involved with. We will share with you the impact of your participation on our work.

Social Media Analyst Volunteer

Team:                      Marketing

Location:                Either remote working or from our offices in Leeds

Time commitment:  1-2 days a month

_________________________________________________________________________

About Candlelighters

Candlelighters provides financial, emotional and practical support to families affected by childhood cancer in Yorkshire. We support around 150 new families each year and our work ensure the whole family unit is supported in these extraordinary circumstances.

We support children and their families from diagnosis and throughout their journey, including financial support, practical help in hospital, much needed breaks, as well as emotional and well-being support at our Family Support Centre (The Square) and in local communities across Yorkshire. 

Purpose of the Role

At Candlelighters we utilise social media to increase awareness of the charity and childhood cancer. We use it to attract new supporters, and encourage existing supporters to actively take part in activities to make a difference for children with cancer and their families – whether that be donating, fundraising or volunteering. We would love a volunteer to help analyse the effectiveness of our social media each month to help us continue to improve the effectiveness of our social media marketing.

Key Activities

-Download data from each social media channel to produce a report on key metrics such as reach, engagement, and followers.

·Identify trends in performance by comparing monthly and annual results.

·Identify types of posts that have performed well or not.

·Make recommendations for future posts and strategies.

Volunteer Requirements

·Experience of social media analytics.

·Ability to use Microsoft word, excel and outlook.

·Excellent interpersonal and communication skills.

·Knowledge or experience of marketing.

·Good working knowledge of social media.

·The ability to use their own laptop for the work.

Support and Benefits

You will receive:

· Thorough induction & training to give you the confidence to perform your role well and to the best of your ability

· Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters

· Ongoing support from the Fundraising and HR teams

· The opportunity to meet lots of new, friendly people

· The opportunity to expose yourself to new experiences

· Mileage (reimbursed at HMRC rate) and other reasonable expenses reimbursed, in accordance with our Expense Policy

· Regular reviews with your Volunteer Supervisor to help you develop in your role

· Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer

· We can be a reference once you’ve volunteered for three months

· Access to the MINDFUL EMPLOYER+ 24/7 mental health hotline

· Charity Worker Discount card

· Access to The Company Shop

Volunteer Social Media Content Producer

Location: Haggerston and other SCT sites in East London

Time Commitment: Flexible

Reports to: Director of Fundraising, Marketing and Communications/Digital Marketing and Communications Manager.

About Us

Based in East London, we have supported people affected by homelessness and addiction for sixty years. We provide a residential addictions treatment programme and counselling, a training and development service, supported housing, and a Housing First service.

Our approach is trauma-informed, holistic and compassionate. We enable people to build strong foundations for the future and discover new skills, improve confidence and self-esteem, and improve physical health and mental well-being. All are vital to establishing a lasting recovery from homelessness and addiction and creating a more fulfilling life.

Our nine charity shops and two social enterprises, put us in the heart of communities across East London.

Role Overview

We are seeking a creative and enthusiastic Volunteer Social Media Content Producer to help us craft engaging, mission-driven content for our social media platforms. This is a great opportunity for someone who loves storytelling, creating digital content and wants to use their skills to support a meaningful cause.

Key Responsibilities

As part of the Fundraising, Marketing and Communications team, key responsibilities include:

· Developing original content for platforms such as Instagram, Facebook, Twitter, YouTube and LinkedIn.

· Creating graphics, short videos, reels, stories, and written posts that align with our brand and messaging.

· Collaborating with teams across SCT, including SCT retail, to plan and execute content calendars and campaigns.

· Repurposing existing materials into social media-friendly formats.

· Staying informed about social media trends and suggesting creative ways to increase engagement.

Skills & Experience

· Experience in content creation for social media (personal, academic, or professional).

· Proficiency with tools like Canva, Meta, CapCut, or similar.

· Strong visual storytelling and writing skills.

· Ability to work independently and meet deadlines

· Passion for social impact and a good understanding of social media platforms.

What We Offer

· A chance to make a real difference through your creative work.

· Opportunities to build your portfolio and gain experience in nonprofit communications.

· A reference or recommendation upon successful completion of the role.

· Flexible hours and a supportive, collaborative team environment.

Join Elleray Community Association as Chair and lead an exciting new chapter as we move into a new purpose-built centre in Teddington. Help shape strategy, support staff and volunteers, and expand our valued services for older adults and the wider community. We are seeking an inclusive leader with strategic vision, governance experience, and a passion for local impact.

Chair Role Description

• Provide strategic leadership to the charity and the Board, ensuring that ECA achieves its mission.

• Work in partnership with the Centre Manager and team to achieve ECA’s mission.

• Lead the board in ensuring that it fulfils its responsibilities for the governance of the organisation.

• Optimise the relationship between the board and ECA’s staff and volunteers.

• Plan and chair the board meetings and the AGM, with others as appropriate.

• Act as a spokesperson and figurehead for ECA.  

What we are looking for  

• Ideally previous experience of being a trustee. 

• A keen sense of strategic purpose.

• Governance and committee experience in a charity or business setting.

• Strong in execution and managing transformation projects, including leading the charity in the new ECA building setting. 

• Experience in stakeholder engagement and ability to constructively negotiate and collaborate with various institutions, entities, and personnel.

• Affinity with and commitment to the local SW London and Teddington area.

• Business experience and awareness across finance, risk, IT, and people management, would be desirable.

• An inclusive leadership style, able to inspire and support everyone to participate on an equal footing. 

• The ability to listen and engage effectively, comfortable with challenge and debate and able to encourage that in others whilst fostering a collaborative board environment. 

• In advocation, be able and willing to champion ECA’s work through personal networks, social media, and other channels.

• A strong personal commitment to equity, diversity and inclusion. 

• Be available, responsive and flexible to advise, support or give consent to, as needed.   

Terms of office  

• Trustees are appointed for a 3-year term of office, renewal for 2 further terms to a maximum of 9 years.

• This is a voluntary position, but reasonable expenses will be reimbursed.  

Time commitment 

• Attending [6] Board meetings annually. Currently meetings are generally held in person at the ECA building.

• Periodic meetings with the Centre Manager and management team, with flexibility to respond swiftly to the occasional ad-hoc issues.

• Other meetings, including on potential strategy and other charity-related issues. 

Volunteer with Stepping Stones Learning and Leisure

Stepping Stones is a small, friendly charity in Southwark providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills.

We’re currently looking for volunteers to support our sessions in:

• Art (Friday mornings)
• Dance Fit (Thursday mornings and/or afternoons)
• Music (Tuesday mornings and/or afternoons)
• Social Club (Thursday afternoons)

These weekly groups offer creative, social, and wellbeing-focused opportunities for our learners, led by experienced tutors in a relaxed, supportive setting.

All sessions take place at St Faith’s Centre, Red Post Hill, SE24 9JQ (close to North Dulwich and Herne Hill stations)

What You’ll Do

As a volunteer, you’ll be supporting adults with learning disabilities to participate fully in the sessions, connect with others, and enjoy meaningful activities. Your role might include:

• Setting up and packing away equipment and materials
• Welcoming students and their carers or support workers
• Offering encouragement and practical support in one-to-one or small group settings
• Helping tutors to deliver fun, engaging activities

All sessions are led by experienced tutors, and you’ll be part of a warm and supportive staff and volunteer team who are committed to inclusion, creativity and care.

What You’ll Gain

Volunteering with us is a chance to:

• Build experience working with adults with learning disabilities
• Gain hands on involvement in creative, wellbeing and social activities
• Be part of a welcoming and friendly team
• Develop your confidence, communication and teamwork skills
• Make a meaningful contribution to your local community
• Learn from people with diverse experiences 

Whether you’re exploring a career in social care or looking to give back and become a stronger link in your community, we’d love to hear from you.

Who We’re Looking For

You don’t need to be an expert! We’re looking for people with the right attitude, values, and willingness to support others. Even if you don’t have experience of working with adults with learning disabilities, the following qualities are especially helpful:

• Enthusiasm and positivity. Your energy can set the tone for the group. A cheerful presence helps create a welcoming and encouraging environment.
• Patience. Some learners may take time to engage or communicate. Patience helps build trust and ensures everyone feels supported.
• Reliable and punctual. Many of our learners value consistency and routine. Being dependable helps build rapport and ensures the session runs smoothly.
• Inclusive communication skills. You should feel confident listening carefully, offering clear instructions or encouragement, and adapting your communication to meet individual needs.
• Inclusive and non-judgemental. We welcome people from all walks of life. An open-minded approach helps every learner feel accepted and valued.
• Adaptable and flexible. Things don’t always go to plan. A calm, flexible approach helps maintain a relaxed and safe environment for our sessions to run.
• Ready to get stuck in! Many sessions involve art, music or movement. You don’t need to be an expert, but a willingness to join in and get involved makes a big difference.

Prior to volunteering, we ask all volunteers to:

• Attend an induction meeting
• Provide two references
• Complete a DBS check (we will arrange this)
• Commit to volunteering one session per week for 3 x 10 week terms throughout the year. For continuity for our service users, we ask that you commit to volunteer for a minimum of a year with us.

How to Apply

To apply, please send your CV and answer the following questions (these will come up when you hit "Apply"):

• What session(s) would you like to volunteer in?
• Why you would like to volunteer with Stepping Stones?
• What are the strongest attributes and values you feel you will bring to your volunteering role?

Richmond Carers Centre, a network partner of Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames. 

Helping Carers to Live Well is our organisational aim.  We are looking for someone with the skills and ability to offer a coordinated approach in supporting unpaid and family adult carers in the London Borough of Richmond upon Thames. Carers provide vital support and can come from all walks of life and be of any age.

As a Volunteer Counsellor, you will be part of a small dedicated team and directly deliver our counselling service to adult carers. You will provide regular counselling sessions for carers each week. These will either be face-to-face at our centre or can be via a remote offer using either a video platform such as MS Teams or by telephone. The counselling service is part of a range of services offered to support carers with their emotional wellbeing. This work helps to enhance carers’ health and wellbeing. It also provides carers with a much needed break from their caring responsibilities, in a safe environment where they can focus on their wellbeing.

With your proven experience of working with carers or other vulnerable groups on an individual and/or group basis, you’ll recognise the importance of being client focused and have a commitment to enhance the lives of carers.  You will be able to demonstrate a broad knowledge of carer’s needs and a wide range of skills in relation to working with individuals and groups.

You will be self-motivated and positive in your approach to working with both carers and staff and have a willingness to embrace our organisational values. Strong administrative, time management, IT and organisational skills are essential. 

Benefits of volunteering for Richmond Carers Centre:

• Clinical supervision every fortnight
• Flexible working with counselling either offered face-to-face or remotely
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Access to shared resources and training opportunities
• Supportive and friendly working environment
• Staff and volunteer socials

Please use the application form only. CVs will not be accepted

Closing date – Tuesday 30th September 2025

Shortlisting – Week commencing Monday 6th October 2025

Provisional interview date – Monday 27th October 2025

If you would like to discuss the role in more detail, please call us and ask to speak to Sophie Richardson, Operations Manager or Ellie Wright, Interim Adult Carers Support Team Leader.

Admin Volunteer – Join Our Team!
Help Healthwatch Barking & Dagenham run smoothly by supporting with office tasks like data entry, filing, and reports.

We’re looking for:
✅ Organised, reliable and friendly people
✅ Basic Microsoft Office skills
✅ Attention to detail

What you’ll get:
�� Full training & support
�� Travel expenses covered
�� Job references & great experience
�� Meet other volunteers

We are looking for a volunteer who would like to play a role in building children’s confidence. Would you be interested in supporting children to improve their numeracy abilities? We are looking for a volunteer who understands children with specific needs particularly around attention and memory challenges. Through your support, encouragement and tutoring you will make a difference to the people you work with! Hestia provides holistic, one-to-one support in our refuges and the community. Our refuge services are for women and children, offering a safe place to stay and vital emotional and practical support.

Outside of our refuges, most of our support services are accessible by anyone who has experienced domestic abuse, including men.

In the last year, 3,855 women and children were supported by Hestia to recover from domestic abuse.

Anyone can experience domestic abuse, at any point in their life, regardless of their background, age, gender, ethnicity or sexual orientation. However, it is a gendered crime, with women being three times more likely to be victims.

We help people understand what domestic abuse is and develop the knowledge, skills and tools they need to protect themselves, stay safe and leave a relationship, if and when they’re ready to do so.

What you will be doing

• To support children who are not confident with numeracy to develop these skills through tutoring sessions over a video call
• Engage in conversation, problem solving examples, maths based support
• To keep records of conversations and update the support worker on progress of sessions

The skills you need

• Interest in supporting children to develop their math skills. Background in teaching maths/numeracy is desirable
• Good communication skills
• Ability to provide a supportive and inclusive atmosphere
• A tutoring qualification is desirable but not essential
• Mathematics qualification is essential

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 3+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £20.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

Become a Healthwatch Champion!
Want to make a difference in your community? Join Healthwatch Barking & Dagenham at pop-up events to raise awareness and gather people’s views on local health and care services. help us listen to local voices and improve health & care services! ✨

What we’re looking for:
Friendly, reliable people who can listen, engage with the public, and represent Healthwatch professionally.

What you’ll get:
✅ Full training & support
✅ Travel expenses covered
✅ Valuable experience & job references
✅ Chance to meet new people and give back

Please get in touch if you wish to apply.

Who we are 

ECA offers a Social Centre that serves as a place for people to reconnect with old friends and meet new people in a secure and inviting setting. While activities are primarily aimed at elderly and vulnerable adults in the local area, the centre is open to everyone.

Our current programme includes

• Social gatherings at the Elleray Social Centre.
• Arts, crafts, educational talks, and workshops.
• Exercise Classes, Gentle fitness classes tailored for seniors, both indoor and outdoor.
• Counselling and support groups.
• Outings

Services like hairdressing, chiropody, and daily hot lunches

How we operate 

The Social Centre is managed by a Centre Manager, Administrator, Activity and Volunteer Coordinator, and a cook. They are supported by a team of approximately 40 volunteers who assist in the office, gardens, café, and facilitate daily activities. The organization operates as a Charitable Company regulated by the Charities Commission and has eight Trustees on the Board of Trustees. The Trustees meet six times a year, with additional meetings as needed.

To discuss the role further, please contact the current Chair, Joan Barnett.

Chair Role Description 

• Provide strategic leadership to the charity and the Board, ensuring that ECA achieves its mission.
• Work in partnership with the Centre Manager and team to achieve ECA’s mission.
• Lead the board in ensuring that it fulfils its responsibilities for the governance of the organisation.
• Optimise the relationship between the board and ECA’s staff and volunteers.
• Plan and chair the board meetings and the AGM, with others as appropriate.
• Act as a spokesperson and figurehead for ECA.

What we are looking for

• Ideally previous experience of being a trustee.  
• A keen sense of strategic purpose.
• Governance and committee experience in a charity or business setting.
• Strong in execution and managing transformation projects, including leading the charity in the new ECA building setting.  
• Experience in stakeholder engagement and ability to constructively negotiate and collaborate with various institutions, entities, and personnel.
• Affinity with and commitment to the local SW London and Teddington area.
• Business experience and awareness across finance, risk, IT, and people management, would be desirable.    
• An inclusive leadership style, able to inspire and support everyone to participate on an equal footing.  
• The ability to listen and engage effectively, comfortable with challenge and debate and able to encourage that in others whilst fostering a collaborative board environment.  
• In advocation, be able and willing to champion ECA’s work through personal networks, social media, and other channels.
• A strong personal commitment to equity, diversity and inclusion.  
• Be available, responsive and flexible to advise, support or give consent to, as needed.

Terms of office  

• Trustees are appointed for a 3-year term of office, renewal for 2 further terms to a maximum of 9 years.
• This is a voluntary position, but reasonable expenses will be reimbursed.

Time commitment

• Attending [6] Board meetings annually. Currently meetings are generally held in person at the ECA building.
• Periodic meetings with the Centre Manager and management team, with flexibility to respond swiftly to the occasional ad-hoc issues.
• Other meetings, including on potential strategy and other charity-related issues.  

In addition to the above, the Chair will have the responsibilities and qualities of all trustees:

Responsibilities of all trustees 

• Support and provide advice on ECA’s purpose, vision, goals and activities.  
• Approve operational strategies and policies, and monitor and evaluate their implementation. 
• Oversee ECA’s financial plans and budgets and monitor and evaluate progress.  
• Ensure the effective and efficient administration of the organisation. 
• Ensure that key risks are being identified, monitored and controlled effectively. 
• Review and approve ECA’s financial statements. 
• Provide support and challenge to the ECA’s management team in the exercise of their delegated authority and affairs. 
• Keep abreast of changes in ECA’s operating environment. 
• Contribute to regular reviews of the ECA’s own governance. 
• Convene and attend Board meetings, and be prepared to contribute to discussions and lead on proposed outcomes.
• Use independent judgment, acting legally and in good faith to promote and protect ECA’s interests, to the exclusion of their own personal and/or any third-party interests. 
• Contribute to the broader promotion of ECA’s objects, aims, and reputation by applying your skills, expertise, knowledge, and contacts.

Essential qualities and attributes of all trustees 

• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and act in the best interests of the charity. 
• Ability to think creatively and strategically, exercise good, independent judgment, and work effectively as a board member. 
• Effective communication skills and willingness to participate actively in discussion.  
• A strong personal commitment to equity, diversity, and inclusion. 
• Enthusiasm for our vision and mission. 
• Willingness to lead according to the ECA values.
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.

The Elleray Centre

The Centre will be fully accessible, featuring a lift to the first floor. It includes a large hall that can split into two rooms and two additional activity rooms upstairs. A café and lounge will also open onto a garden with outdoor seating.

The funding for the new centre comes from Richmond Council, acknowledging ECA's local contributions over three decades. The future centre is leased from the council.

Deadline 31/10/2025

Application includes CV and brief covering letter 

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

We know that the right support at the right time makes all the difference.

Family Lives provides targeted early intervention and crisis support to families who are struggling.

Purpose of the role:

To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website. We are a national service with home-based call takers county wide and a call centre in Old Hatfield Hertfordshire.

Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can last around half to one hour.

We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. You need to be a UK resident.

Our volunteers often tell us how rewarding their time with us is.

You'll be part of a compassionate community and feel a real sense of pride for what you do. You'll meet new people, gain valuable experience, and develop your skillset. We're passionate about helping people to reach their full potential, so we'll offer you full training suitable for the role, supervision from a named member of staff, including help setting personal development goals, and opportunities to increase skills and input into practice via regular Practice Development Groups.

Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support.

We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.

We have remote call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link. Our next training is starting in September 2025.

Module One = Tues 16th Sept

Module Two = Wed 24th Sept

Module Three = Weds 1st Oct

Module Four = Weds 8th Oct

Module Five = Wed 15th Oct

10am to 2pm

You would need to be able to attend all five sessions and be available on four occasions to listen into calls, this can be organised remotely. If you are unable to attend the training however are interested, please do apply as we run training throughout the year.

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident.

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 45 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

Our next training groups are:

Tues 16th Sept = Please note different day

Wed 24th Sept

Weds 1st Oct

Weds 8th Oct

Wed 15th Oct 

 10am - 2pm 

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

Position: Law Support Officer (remote position)

Role: Volunteering position for 2 hours a week (across 2 mornings a week)

Scope:

Along with all other staff, the worker may be required to:

a) carry out legal research of case outcomes, providing brief (approximately 200 words) case summaries in civil law, criminal law and family law.

b) assist with the general day to day administration (including providing case updates to clients and other third parties, drafting of documents and helping to create and update a monthly newsletter)

c) supervise and mentor student volunteers;

d) support the Centre in contact with the public, legal practitioners and other community sector organisations;

Organisation Summary:

Central and Direct Law Advice Centre promotes social justice through:

• providing legal advice, legal services and education to young people and people struggling to afford typical legal fees, and to groups who advocate for them

• participating in activities which reduce inequalities and administrative and social practices that impact on disadvantaged people.

Statement of Shared Philosophy and Values:

To achieve its purpose, Central and Direct Law:

• is committed to reducing social inequities for people striving and maintaining their

rights

• works with clients so they can assert their rights

• focuses on preventative measures

• seeks new and better ways of providing legal services to clients

• is flexible in its service so that it remains responsive to changing social needs

• advocates for the public interest through issues which affect the wider society or

significant sections of the society

• uses its resources efficiently and effectively

Expiry Date:

Rolling

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.