Strategic planning and performance manager jobs
Job Description
Brent Mencap has been passionate about a healthier and fairer Brent since 1979. We’ve developed and run successful housing, employment, health, advice, wellbeing and self-advocacy services. During austerity and Covid we diversified, successfully taking on NHS work with people with long-term health conditions. We provide social prescribing support and health and wellbeing coaching to patients for Brent GPs. In 2024-5 we helped over 18000 people. We’re a leading partner on the Brent Health Educators Programme. Recently we’ve focused on developing and retaining a much larger staff group, using our data better and improving our marketing.
Brent Mencap offers fantastic free creative and wellbeing activities for people with a learning disability, autism and long-term health conditions. These have flourished since Covid. People love yoga, poetry, singing, gardening, Breathe and Move, self-advocacy, campaigning, awareness raising, CREATE art activities for young people, external trips and parties. Small grants, donations and our reserves fund this while we get longer term funding. Our self-advocates want us to focus on paid employment, youth services and making Brent Council use accessible information properly. People with a learning disability, neurodiversity and their family carers are inclusively supported by social prescribers for advice and by health educators/coaches for health-related matters if needed.
Our current Executive Director, who has led Brent Mencap so well for 25 years wants to retire. The successful candidate will build on Brent Mencap’s history, current success and potential so our long-term passion for a healthier and fairer Brent can evolve and improve the lives of Brent People. Are you the amazing successor to lead and inspire our talented, committed team?
We are looking for someone who
· Has the relevant voluntary sector experience, vision, determination and leadership skills
· Is committed to developing and supporting our diverse staff group
· Can see the bigger picture but also focuses on the important details
· Supports our ethos of person-centred service delivery and activities
· Can communicate well with users, partners, staff, trustees and funders
· Enjoys influencing and raising awareness
· Is entrepreneurial, savvy, confident and can maintain our current financial stability and diversify our income streams
· Understands the lived experience of disability, long term health conditions and inequality and wants to improve their lives
· Understands the importance of marketing and data to challenge inequality, promote positive change and attract new funds.
· Can prioritise reviewing and improving our data collection
· Can develop funding project plans that includes staffing for enhanced wellbeing and creative activities, for young people, employment related support and other identified needs
In addition, they will have to:
· Work with the Board of Trustees and staff to develop our vision, implement strategic plans and deliver agreed objectives
· Be able to ensure all aspects of our work are done safely, legally, in line with our articles/constitution and able to assess risks and mitigate them
· Be responsible for staff development, management and all aspects of the administration of the organisation
· Be an ambassador for Brent Mencap, meeting and working with leaders with statutory and voluntary sector, Royal Mencap and local Mencaps
· Represent the lived experiences and voices of people with learning disabilities, neurodivergence, long term conditions and their families who inform our work and the work of others in Brent
· Work late occasionally, attend evening events, meetings and occasional weekends and undertake any other necessary tasks as required to ensure Brent Mencap functions safely.
In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. This job description will be subjected to review with the post holder, from time to time to ensure it accurately reflects the duties and range of the post.
This post is:
• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Please note: Our office base is on the first floor of a Victorian building with steep stairs.
To be shortlisted,
· Candidates must fully complete our application form, and show clearly how their previous experience and knowledge meets all aspects of the person specification with examples given of actual actions/experience relating to the person specification. Please go to our website to complete the application by 9.00am on 28th August. We do not accept CVs
· Be prepared to visit Brent Mencap so key staff and self-advocates can meet them informally before the interview day or have a 60–90-minute Teams meeting with them. To arrange a face-to-face or Teams meet up on a Wednesday only please contact our office manager Simon via the website.
Interview details
· A 4-part Interview with senior staff, self-advocates, operational managers and trustees, will take place at Brent Mencap on Friday 5th or 12th September 2025. Shortlisted candidates will be given a paper-based scenario to complete and send to us on the Thursday before the interview
· We anticipate the full interviews will take 2.5 hours with a 30-minute break at some point.
You will raise awareness of crime prevention and share stories about communities around the country. As we are a small team, we need to be flexible and support each other, which adds variety to the role. One day you might be creating content for our social media channels, and the next you might be welcoming a Minister to the office.
We are looking for a team-player with excellent written, verbal and digital communication skills. You’ll need to have good attention to detail and be proficient in social media and video production.
You’ll also need to be willing and able to help upskill our volunteers to be able to produce social media content. Being a national organisation across two countries, this role may require some travel to get out and about and support our members.
Our mission is to support and enable individuals and communities to be connected, active and safe, which increases wellbeing and minimises crime.

STEM Ambassadors National Programmes Lead
Salary: £40,000 - £43,000
Join the UK’s Largest STEM Volunteering Programme and Make a National Impact!
Are you passionate about STEM education and creating opportunities for young people? Do you want to create national programmes that connect businesses, universities, and volunteers with schools across the UK?
We’re looking for an experienced and visionary careers and enrichment programme lead to shape and deliver high-impact outreach initiatives as part of the STEM Ambassador Programme – the UK’s largest STEM volunteering programme, which engages nearly 28,000 volunteers from over 5,000 organisations.
In this newly created role, reporting to the Head of Skills & Partner Engagement, the National Programmes Lead will lead the design and delivery of innovative programmes that bring STEM education to life. You’ll create meaningful connections between volunteers, employers, and educators, ensuring young people are inspired and supported to pursue STEM pathways. Through engaging industry, higher education institutions, and partners, we aim to create a powerful community of highly effective ‘STEM evangelists’, who support the growth of technical and vocational education to achieve the UK’s ambitions as a Science Superpower.
About Us
STEM Learning’s vision is a world-leading STEM education for all young people across the UK. We are dedicated to improving the lives of young people through the power of STEM, as great STEM education builds the knowledge and skills that are vital for everyone.
To achieve this, we provide a range of support to formal and informal education, including subject-specific professional development for teachers and other educators, quality assured resources, support for STEM Clubs, as well as student-facing experiences.
We lead the STEM Ambassadors programme, which enables 28,000 volunteers to share their enthusiasm and expertise with young people and teachers throughout the UK via classroom activities, career talks, and more.
To achieve our vision, key deliverables for this role will include:
- Design, develop and launch national outreach programmes that align with curriculum needs, policy priorities and the Gatsby Benchmarks.
- Manage end-to-end programme lifecycles – from concept and planning to implementation, monitoring and impact evaluation.
- Build and maintain strong partnerships with businesses, higher education institutions (HEIs), and delivery organisations across the UK.
- Use data and insights to identify needs, shape strategies, and demonstrate the impact of your work.
- Create compelling reports and communications to engage stakeholders and support continuous improvement.
- Collaborate with internal teams and external partners to deliver exceptional outcomes for young people.
About You:
Candidates will demonstrate our values: Sustainable – Innovative – Proactive.
We’re looking for someone who is strategic, collaborative, and passionate about STEM education, with a track record of leading successful outreach or education programmes to tackle the skills and education challenges.
You will bring:
- Proven experience in developing and delivering education or outreach programmes involving business or volunteer engagement.
- Strong project management skills – able to juggle multiple complex initiatives and deliver to time and budget.
- A robust understanding of STEM education, the UK skills and careers agenda, and the education landscape.
- Excellent communication and relationship-building skills with the confidence to influence and inspire.
- The ability to analyse data, evaluate programme impact, and write insightful reports.
Why Join Us?
You’ll be at the heart of a nationally significant mission to inspire the next generation of scientists, engineers, mathematicians and digital pioneers. This is a fantastic opportunity to lead innovative work with measurable impact, in collaboration with some of the UK’s most influential employers and educators.
Our Benefits
- Flexible working hours, with work from home availability.
- 30 days holidays plus bank holidays.
- Access to a fantastic pension scheme.
- A comprehensive employee assistance programme.
- Access to a voluntary staff benefits scheme including cycle to work loan scheme; health cash back plans; free eye tests; discounted vouchers and much more.
Ready to apply?
To apply please send a full CV and cover letter (max 2 A4 pages) explaining what interests you in the role and why you think you are our ideal candidate.
Help shape the future of STEM education – apply today and be part of something that truly makes a difference.
Closing date: 9am, Monday 18th August 2025
First interviews: Tuesday 26th August (via Teams)
Second interviews: Thursday 4th September (in person at the National STEM Learning Centre in York)
STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.
We foster a culture where every employee’s voice is respected and valued.
The client requests no contact from agencies or media sales.
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Employment & Learning Advisor
Westminster, London
Hours: 35 hours (full time) working at least 3 days in our office near Victoria
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Employment & Learning Advisor to work effectively as a member of the Centre and the Employment & Learning team to progress a caseload of clients on their journey into meaningful and sustainable employment. You would be responsible for coordinating a range of employment-focused provision through 1:1 interventions, workshops, courses, and supplementary training opportunities to improve clients’ confidence and skills to increase their employability and household income potential. You would also be responsible for identifying, developing and maintaining external relationships and partnerships with relevant organisations, employers, and training providers. In addition to this, you would also work alongside your line manager to deliver a comprehensive learning and employment service, that meets client need and is delivered in line with the organisation’s strategic aims, objectives, and outcomes-based approach. This role is pivotal in order to reach the Centre’s ultimate goal of helping people achieve greater resilience and wellbeing.
In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Access to Blue Light Card discounts
· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
· Life assurance cover (after probation passed)
· Season ticket loan
· Training and development opportunities
Closing date for applications: 9am Wednesday 6th August 2024
Interviews: W/C 11th August
If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Ready to use your technical skills to help drive meaningful change?
We're looking for a skilled and motivated Senior Data Officer to support the delivery of high-quality data operations at the Motor Neurone Disease (MND) Association. You'll play a vital role in managing and enhancing our CRM systems, ensuring data integrity, streamlining processes, and enabling colleagues across the organisation to work more effectively. This is an exciting time to join, as we prepare to implement a new CRM system that will transform the way we work.
As a Senior Data Officer, you will be part of our Data & Insight team within the Finance. Working closely with colleagues in Digital, ICT and Fundraising, providing technical expertise while developing and improving data flows and reporting processes. This is a hands-on role for someone who enjoys working with data tools, scripting, and automation, and who can collaborate well across teams.
Key Responsibilities:
- Support the Data Operations & Standards Manager in maintaining data quality and system integrity across our databases.
- Deliver training and day-to-day support to users of our CRM systems, including making agreed system adjustments.
- Manage CRM user access, data cleansing, reporting and administration.
- Lead on technical development projects to improve automation and streamline processes using tools such as SQL, Power Automate or Python.
- Help design and maintain system integrations using APIs or middleware platforms.
- Reduce manual processes by developing efficient data flows across systems.
- Oversee imports and ensure accurate processing of new and updated data, including from external data agencies.
- Analyse and interpret data sets to support performance monitoring.
- Work with the Insight & Analytics Manager to support reporting processes and develop insights.
About You:
- Proven experience managing and improving database systems and processes.
- Strong SQL skills are essential.
- Confidence using automation tools like Power Query, Power Automate or similar.
- Familiarity with APIs or system integrations, and knowledge of ETL processes.
- Experience handling bulk data imports and reconciliation.
- A good understanding of GDPR and data management best practice.
- Excellent communication and interpersonal skills.
- The ability to manage competing priorities in a fast-moving environment.
- A strong analytical mindset with an eye for detail.
Experience with Dynamics 365, LogicApps, the Microsoft Power Platform or KingswaySoft would be an advantage - but training can be provided.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
Our Technology Teams:
We are ambitious and eager to drive delivery of our new strategy. We are transforming and redesigning our Digital, Data and IT services so that we are set up to work in close partnership with all our user communities to harness technology that drives our mission forward.
We are developing the skills and ways of working for our current teams and expanding the teams with new roles across all our services. We are looking for people who want to come together and use their skills to make a difference for people living with and affected by MND. We are embedding new product led ways of working and want to bring in more technical knowledge that will help us make the most of new CRM and Service tools.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 1 day per week, with occasional travel to our London office.
We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Management and enhancement of database systems and processes along with analysis, problem-solving and decision-making skills
- Strong ability to automate data processes using SQL, Power Query, Power Automate, or other tools and experience of working with APIs or system integrations.
- Knowledge of ETL processes and data flows with an appreciation for best practice.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
This is a brilliant opportunity if you are looking to take the next step, grow technical capabilities, and play a part in shaping how data and technology drive progress at the MND Association.
The client requests no contact from agencies or media sales.
Are you a fundraising expert intrigued by the idea of transforming healthcare through the power of volunteering? If so, we have an incredible opportunity for you!
Helpforce is on a mission to revolutionise health volunteering and we need a dynamic, strategic, and results-oriented Head of Business Development to be at the forefront of this exciting journey. This is your chance to shape the future of a rapidly growing national charity, working at the intersection of innovation, impact, and social good.
In this role, you'll be responsible for driving the growth of our income-generating portfolio, securing new business, and forging high-value partnerships with the NHS and the broader healthcare sector. You'll also oversee the fundraising function, ensuring seamless alignment between our commercial growth and philanthropic income. This dual role is perfect for a senior professional who thrives on relationship building, business innovation, and revenue generation from both commercial and charitable sources.
Since our launch in 2017, we've been pioneers with a clear vision for a nation where volunteering is integral to healthcare being its very best. We collaborate closely with NHS Trusts and other healthcare organisations to co-create expert volunteering models that meet healthcare’s biggest challenges, while generating evidence that showcases the value and impact of initiatives. Our insights empower health leaders across the UK to invest in solutions that enhance patient experience, reduce pressure on staff, and bring meaningful benefits to tens of thousands of people who volunteer their time and talents.
This is not just any job, this is a chance to make a tangible difference to the lives of millions who receive and deliver healthcare.
Key Responsibilities
Business Development — Core Focus
- Develop and lead the business development strategy to expand market presence, secure new contracts, and grow sustainable income streams.
- Identify new markets, service offerings, and strategic partnerships that align with Helpforce’s mission and impact goals.
- Lead negotiations for contracts, partnerships, and commercial agreements.
- Oversee the preparation of bids, proposals, and tenders, working with internal teams to ensure high-quality submissions.
- Leverage Helpforce’s reputation and evidence of impact to generate new business opportunities.
- Conduct market research and competitor analysis to inform strategic decisions.
- Build strong commercial relationships with public sector bodies, corporate partners, and health system leaders.
Fundraising — Leadership Oversight
- Provide strategic oversight of all fundraising activities including trusts, foundations, major donors, and institutional funders.
- Directly line manage the fundraising function, providing leadership, coaching, and performance oversight.
- Support the development of high-quality funding applications, stewardship plans, and donor communications.
- Ensure fundraising activities comply with ethical standards, contractual obligations, and regulatory requirements.
- Work closely with the CEO and Trustees on high-value fundraising relationships.
Leadership & Strategy
- Serve as a key member of the Senior Management Team (SMT), contributing to organisational strategy and leadership.
- Set income targets, KPIs, and performance metrics across business development and fundraising.
- Work with Finance to monitor budgets, forecast income, and manage financial risks.
- Represent Helpforce externally at high-profile events, conferences, and with key stakeholders.
Relationship Management
- Build and maintain relationships with donors, funders, corporate partners, and public sector stakeholders.
- Support senior-level relationship-building with strategic funders and institutional partners, working alongside the CEO and Trustees where appropriate.
Person Specification
Essential
- Senior-level experience (7 years) in business development, commercial partnerships, or strategic fundraising,
- Experience in a non-profit, NGO, social enterprise, or impact-driven business.
- Proven track record of securing significant business contracts or partnerships.
- Strong leadership and line management experience.
- Excellent negotiation, commercial acumen, and contract management skills.
- Outstanding relationship-building skills with diverse stakeholders including public sector, corporate, and philanthropic partners.
- Experience in setting and delivering income growth strategies.
- Strong written and verbal communication skills for proposals, reports, and presentations.
Desirable
- Sector knowledge: [e.g. healthcare, NHS].
- Knowledge of CRM systems and fundraising databases.
Equality and Diversity
Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce.
Location: Remote, but travel to the London office will be required, as will UK wide client meetings.
Salary: c.£62,000 per annum
Benefits: Competitive
Closing date for applications is 21st August 2025. Please use the application link to send us your CV and a covering letter to support your application. Applications submitted without a covering letter may not be considered.
REF-223097
The Charity and The Vision.
Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.
I am accountable for…
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Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.
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Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.
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Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.
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Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.
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Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.
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Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.
I am responsible for:
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Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.
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Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.
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Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.
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Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.
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Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.
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Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.
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Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.
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Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.
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Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.
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Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.
3-Month Goals:
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Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.
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Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.
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Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.
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Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.
6-Month Goals:
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Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.
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Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.
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New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.
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Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.
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Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.
9-Month Goals:
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Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.
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Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.
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Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.
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Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.
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Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.
Essential Criteria
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Proven experience in charity grant management.
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Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.
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Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.
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Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.
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Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.
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Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.
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Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.
Desirable Criteria
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Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.
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Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.
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Policy development: Experience in developing or reviewing grant-making policies and procedures.
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Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.
Additional Information
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The role may require occasional evening or weekend work
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Enhanced DBS check required
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Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
My client is a UK health charity dedicated to supporting individuals & families, campaigning for better care and funding groundbreaking research.
With a clear and ambitious vision for the future, they are now looking towards investment in their corporate services function to ensure their bold aspirations are supported.
As these changes take place, they are looking to bring in some additional support to their finance function that will play an important role in the transformation:
Working as a Finance Business Partner, key responsibilities will include:
- Act as a strategic advisor and trusted partner to your business area, providing high-quality financial analysis and insight.
- Oversee financial performance through analysing variances, trends, modelling and scenario planning.
- Supporting the department to review current working practices and processes, making recommendations with both efficiencies and commerciality in mind.
The successful candidate will be a fully qualified Accountant and have a proven track record in finance business partnering and analysis. A good level of Excel and an engaging can-do approach are also essential. My client is open to candidates from both the Not-for-Profit and commercial sectors.
This role has been assessed as inside of IR35. With flexible office working practices, this role would be based in their London office 2 days a week.
Using Anonymous Recruitment
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Job Level Lead
Location UK-based – Flexible – Colchester, or home-based with monthly travel to Colchester, depending on candidate. Overseas travel with trips lasting from between 10-14 days
Contract 3-6 month Fixed Term Contract – Full-time. Applicants must be eligible to work in the UK
Salary £27, 809 per annum
Background
Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. Last year we finalised our new Global Strategy for 2024-30, which will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.
Job Context
Our Global Strategy marks a significant evolution in our organisational direction, introducing innovative approaches and renewed priorities. This includes our first-ever global Theory of Change (ToC), our most comprehensive Monitoring, Evaluation, Accountability and Learning (MEAL) framework to date, a Research and Innovation strategy, and a dedicated Advocacy sub-strategy to guide our influencing efforts.
Within this context, the Programmes Officer will play a vital role in supporting the work of the Programmes and Advocacy team. This is a dynamic and multifaceted position that spans the areas of research, implementation, advocacy, and MEAL. The successful candidate will be a proactive and well-organised individual, capable of managing multiple responsibilities, coordinating projects, and fostering effective communication across teams and departments.
Job Purpose
The purpose of the role is to provide essential support to a small, dedicated team within the UK Programmes and Advocacy team, facilitating the effective planning, implementation, and monitoring of projects aimed at addressing leprosy and LF. Working closely with the Senior Programmes Manager and the team, the Programmes Officer will ensure seamless coordination of activities, enhance data-driven decision-making processes, and contribute to impactful advocacy and research initiatives.
Working Relationships
- Reports to Lepra UK’s Senior Programme Manager
- Works closely with the Programmes and Advocacy Team
- Day-to-day management liaison with the State Coordinators and other staff of Lepra’ sister organisation in India, LEPRA Society and the Lepra Bangladesh team.
- Close working links and collaboration with institutional funders and partners
- Close working links with other Lepra teams in the UK – namely, the Fundraising and Communications Team and the Finance and Operations team.
- International travel as needed for programmes oversight and support, and external representation.
Key Responsibilities
Programme Support (40%)
- Assist the Senior Programme Manager (SPM) in the planning, implementation, and monitoring of leprosy and LF related projects.
- With oversight from the SPM manage the implementation of small projects
- Coordinate with colleagues in India and Bangladesh to ensure smooth execution of project activities.
- Assist in preparing detailed reports including quarterly progress reports, annual reports and end of project reports, presentations, and project documentation as required.[VK1]
- Assist in tracking progress against work plans, budgets, and project milestones.
Administrative and Logistical Support (10%)
- Scheduling meetings and coordinating travel arrangements
- Preparing meeting agendas, taking minutes, and tracking action points.
- Supporting the coordination of team-wide planning and reporting processes.
Research Support (10%)
- Work closely with the Head of Research to facilitate research activities and technical assessments.
- Assist in the collection and analysis of qualitative and quantitative research.
- Assist in preparing and disseminating research findings through reports, publications, and presentations.
MEAL Support (10%)
- Contribute to maintaining robust Monitoring, Evaluation, Accountability and Learning (MEAL) systems by supporting the team in collecting, analysing, and reporting data on project outcomes and impact.
- Support the collection and analysis of the recent baseline study in India.
- Support the data collection and analysis process for the annual report.
- Support the team in monitoring performance through tracking process indicators, monitoring for trends and contributing to trends analysis.
- Support the development and maintenance of databases for tracking project progress and performance indicators.
Advocacy Support (10%)
- Develop and prepare advocacy materials including briefs, presentations, and reports.
- Prepare advocacy materials, including briefs, reports, and presentations.
- Provide operational and content support for advocacy activities.
Consulting with stakeholders, partners, and donors (10%)
- Act as a donor liaison point for institutional funding.
- Deliver presentations on behalf of the organisation to partners and donors at meetings and conferences.
- Support the Fundraising and Communications Team to create compelling fundraising proposals and communications materials which compliment Lepra’s strategic objectives.
Safeguarding (10%)
- Promote a culture of respect, transparency and accountability within Lepra’s implemented projects.
- Ensure suitable safeguarding measures are in place and followed in all projects.
- Support the integration of strong safeguarding and Prevention of Sexual Exploitation and Abuse (PSEA) practices into project design and delivery.
- Contribute to the effective implementation of Lepra’s Safeguarding and PSEA policies and procedures and promote a safeguarding culture within the organisation.
Person Specification
Qualifications
Essential
- Bachelor’s degree in Public Health, Social Sciences, International Development, or related field or equivalent experience.
- Experience in project coordination, preferably in the health; humanitarian or in the international development sector.
Desirable
- Relevant post-graduate qualification
- Relevant professional health-related qualification
- Project Cycle management qualification
Knowledge and Experience
Essential
- Experience in project coordination or management, preferably within the health or humanitarian sector.
- Ability to plan, execute, monitor, and evaluate projects effectively.
- Experience in coordinating multiple tasks and managing timelines effectively.
Desirable
- Experience as a project coordinator, preferably gained with an overseas development organisation or in academia, in a similar health focused role.
- Experience in data collection, analysis, and reporting is an advantage.
- Experience with statistical analysis software or GIS mapping tools.
- Experience working in or with Southeast Asian communities.
- Proficiency in one or more Indian languages (e.g., Hindi, Tamil, Bengali, Telugu, etc.) is an asset.
Skills, Attitudes and Personal Qualities
- Strong organisational skills and attention to detail.
- Excellent administrative skills, specifically Excel and significant experience in MS Office packages.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a small team, across departments and in international settings.
- Ability to work independently, be flexible and prioritise workload.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Ability to travel within the UK and overseas.
- The right to work in the UK.
We have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at our Colchester offices. We offer a lot of flexibility in working practices and there is free reserved parking available. We also offer 26 days annual leave plus public holidays (pro-rated), pension, Employee Assistance Programme and support from an in-house well-being team.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.
If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
The client requests no contact from agencies or media sales.
Be part of a movement to ensure no one faces pulmonary fibrosis alone.
Action for Pulmonary Fibrosis (APF) is the leading UK charity supporting people affected by pulmonary fibrosis – a serious, life-limiting lung condition. We’re growing fast, guided by an ambitious five-year strategy and a clear vision: a future where everyone with PF has access to the care, support and hope they deserve.
We’re now seeking a Director of Support and Services to join our Senior Leadership Team and lead all our beneficiary-facing activity. This pivotal role will shape and oversee the development and delivery of APF’s national services – including our information resources, support line, education programme, volunteer network, and engagement with over 80 local support groups. You’ll also establish a new Clinical Delivery and Health Partnerships function to improve integration with NHS care and champion equitable support across the UK.
You’ll bring strong leadership, deep experience in health or social care, and a clear commitment to quality, safeguarding, and lived experience. You’ll be an inclusive, values-driven leader who can build partnerships, lead strategic change, and deliver measurable impact.
If you’re passionate about helping people with serious illness live well for longer – and want to be part of a dynamic charity making change happen – we’d love to hear from you.
Closing date: 25 August 2025
First interviews (virtual): 5 September 2025
Second interviews (in person): 12 September 2025 (Peterborough)
To apply, please provide:
· Your CV (no more than three sides)
· a two-page summary of how you meet the job description (no more than two sides of A4, font size 11)
· Details of two referees: your last or current employer plus a personal referee who has known you for at least two years. Both will be contacted only after an informal offer has been made. Please include their phone and email as well as a brief description of how they know you.
· We would be grateful if you disclosed your current salary details, but this is at your discretion.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
The client requests no contact from agencies or media sales.
The vacancy
We are seeking to appoint one lay member to sit on our GOC Council.
About the GOC
We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct. For more information about us please visit our website:optical. org.
About the Council
The role of Council is to lead on the GOC’s mission to protect the public by upholding high standards in eye care services. The Council is composed of six lay members (including the Chair) and six registrant members (i.e. registered optometrists and dispensing opticians). At least one member of the Council must work wholly or mainly in each of England, Northern Ireland, Scotland and Wales. One Council member acts as a Senior Council Member whose role is to carry out the Chair’s appraisal as well as provide a sounding board for the Chair and serve as an intermediary for Council members, Executive and stakeholders as necessary.
The successful candidate will contribute to Council by exercising oversight, ensuring effective corporate governance, and making high-level policy decisions. They will be able to operate strategically and impartially; listen, communicate, and influence effectively; exercise judgment; and inspire confidence and support amongst our stakeholders.
Remuneration and time commitment
Council members are remunerated in accordance with our member fees policy (£13,962 per annum plus reasonable travel and subsistence expenses). The member fee includes time for reading and preparation.
The appointed member will be expected to commit approximately 2-3 days per month. Meetings will usually take place via MS Teams but may on occasion be held at the GOC Offices at Level 29, One Canada Square, London, E14 5AA. There are occasional online catch-up meetings - these are currently scheduled on a Tuesday evening every 6-8 weeks, from 5.30pm – 6.30pm.
How to apply:
Please email the the following to appointment@optical. org
· your CV outlining your employment history, any relevant voluntary work, public service or other experience; together with any relevant professional, academic or vocational qualifications;
· the application form, stating how your experience matches the criteria for the vacancy you are applying for; and
· complete the EDI monitoring form linked in the candidate pack (this is an online form and does not need to be included in the email with your CV and application form).
APPLICATION DEADLINE: midnight on Sunday 10 August 2025.
Online interviews will be held on between Wednesday 15 and Thursday 16 October 2025.
If you have any questions, please email them to appointment@optical. org and we will aim to respond to you within 48 hours.
We welcome applications from individuals who are disabled and from diverse ethnic backgrounds as these are currently under-represented on our council and committees.
We strive to be as diverse as the public we protect and welcome applications from everyone, regardless of age, disability, gender reassignment, race, religion or belief, ethnicity, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity and geographical locations outside of London.
The client requests no contact from agencies or media sales.
This is a rewarding opportunity to lead the development of this new department which is focused on providing excellent experiences and opportunities within our Community Centres for local people, in ways that generate income, and helps support the financial sustainability of the charity. You will shape and grow our Community Centre offers, focusing on what local people value and would like to have available within our centres, whilst upholding the charity’s values and long-term vision.
Reporting to the CEO, this position is responsible for leading our Centres & Events Team, which includes the Facilities Team (who maintain and develop our buildings), the Front of House Team (who welcome people and provide information, along with managing room hire), our community Events Manager, our Catering & Café Teams, plus Design and Communications Team.
As part of our Senior Management Team, you will also help shape the wider strategy and culture of the organisation, working cross-departmentally and contributing to the development of our annual budgets.
Who we are
We are a well-established charity and community anchor organisation, based across two sites in Southville and Bedminster. Through our centres, café, nursery, and community programmes, we work to improve the wellbeing, health, happiness, and sense of belonging of people living in the local area.
We’re passionate about helping our staff grow, whether that’s through professional development or creating space to thrive in their roles.
Who you are
You are a systems and process-orientated leader, able to bring teams together to create a cohesive, efficient and effective whole. You bring:
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Strong leadership, organisational, commercial and communication skills.
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Experience in organising diverse areas of operation and developing efficient systems and processes.
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An ability to empower others to lead and make decisions.
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Creativity and confidence to develop new offers in response to local needs.
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A desire to support the financial sustainability of the charity.
Your ability to develop efficient, effective and integrated systems and processes with your teams, as well as to identify offers that local people will engage with, value and pay for within our Community Centres, will be essential to your success in this role.
Equity, Diversity, Inclusion & Belonging
We are committed to ensuring Equality of opportunity and access, celebrating Diversity, and promoting Inclusion and Belonging. This commitment is vital, not only for our service users, but for our staff and the community we serve.
Contract Type: Permanent.
Hours: 37.5 hours per week.
Salary: £38,987.69 per annum.
Holidays: 31 days including Bank Holidays, plus additional long-service leave (capped).
Benefits: Pension scheme, subsidised under-fives childcare, employee assistance programme, training and development opportunities.
Closing Date: Monday 11th August.
Interviews: Week commencing 18th August.
The client requests no contact from agencies or media sales.
Join Our Team!
As Healthcare Professional Education & Engagement Lead at Crohn's & Colitis UK, you will be integral in the development of healthcare professional online education and engagement networks in both primary and secondary care. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging and requires travel to healthcare professional conferences. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.
A full description of the role and responsibilities can be found in the recruitment pack, available to download.
About you
You will:-
- have experience of supporting the delivery of healthcare professional education and training projects and programmes in a UK wide healthcare context.
- have experience of establishing and maintaining a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
- be a team player with great written and verbal communication skills.
Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. But one thing we have learned from the pandemic, is that we are able to work very effectively from home. In this role, there is plenty of scope for doing that, although there will be times when you will need to be at face-to-face meetings and the charity meets four times a year in the office at our mandatory 'All Staff Together' days. It is possible therefore you could live almost anywhere in the country. If you want to be considered for the role but are worried about location, talk to us – it may work!
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Closing date: Monday 11 August at 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Imagine a role where your creativity helps connect supporters to a powerful mission, raising vital income so more children facing disadvantage can discover their connection with the land that sustains us all.
We’re looking for a multitalented Digital Marketing Officer who has a passion and skill for creating captivating and emotionally driven content, who can also support fundraising campaigns and drive optimisation through user feedback and data analysis. You’ll be confident with writing copy for websites and newsletters, creating social media posts, and working with design tools to produce digital materials that inspire people to donate, support, and champion our cause.
This is a new and significant role for our charity, offering the chance to contribute fresh ideas and see the direct results of your work. You’ll be joining a highly supportive, creative and digitally literate team committed to using digital innovation to help ensure every child, no matter their circumstance, has access to impactful food, farming and nature-based education.
This role involves travel and occasional overnight stays (with mileage reimbursed) across England and North Wales. While we prioritise the use of public transport this is not always feasible. Therefore, a valid driving licence is essential for this position.
Key Responsibilities:
Collect and Curate Impact Content
- Create compelling, emotionally resonant stories and visual content that demonstrate our impact, working closely with colleagues to ensure all materials are brand-aligned, accessible, and consistent in tone and style.
Design Campaign Materials and Reports
- Deliver digital campaigns by tailoring communications for key donor audiences, continually testing to optimise reach and engagement.
Digital Communications Oversight
- Manage social media content in partnership with the Digital Manager, using analytics to optimise performance and identifying emerging digital trends to enhance supporter engagement and income.
- Collaborate across teams to improve supporter journeys and digital engagement, while motivating ambassadors and influencers to amplify our reach and grow income.
About The Country Trust
The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.
When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.
Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.
The client requests no contact from agencies or media sales.
JOB PURPOSE
To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.
To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.
To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.
KEY DUTIES AND RESPONSIBILITIES
Deliver individual strategic projects/business plan objectives for the team
Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards. This includes:
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Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable
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Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis
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Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process
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Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.
Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:
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Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.
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Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.
Project compliance and quality requirements are achieved by:
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Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.
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Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.
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Escalating risks promptly and appropriately.
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Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.
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Contributing to the design of monitoring and reporting processes.
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Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.
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Ensure that work undertaken reflects and supports equality and diversity.
Support the implementation of best practice systems and processes
Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:
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Providing reports and/or data on trends, compliance, and quality.
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Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.
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Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.
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Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.
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Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.
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Support the development and/or updating of content for information systems.
Maintain expertise and insight
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Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.
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Be proactive in identifying external and internal contacts to inform activity to improve service delivery.
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Advise managers on recent developments in field of work.
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Undertake research and analysis in field of work.
Contribute to team
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Be an active member of the Quality Team, identifying opportunities for your own development.
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Provide regular updates to the Quality Manager regarding partners quality and processes.
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Contribute to the good and efficient working of the team in delivering against the business plan.
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Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.
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Compliance with LCALC policies and procedures, including health and safety.
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Undertake any other duties as may be reasonably required within the scope of the role.
ADDITIONAL DUTIES AND RESPONSIBILITIES
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To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.
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To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.
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To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.
PERSON SPECIFICATION – Quality Officer / Central Supervisor
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.
(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.
(3) An understanding of compliance monitoring and performance management.
(4) A proven commitment to continuing professional development.
SKILLS AND ABILITIES
(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.
(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.
(7) Proven ability to identify service delivery issues affecting quality
(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines
(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills
(10)Excellent influencing, negotiating and administrative skills.
(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.
(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.
QUALITIES
(13) Commitment to initiatives to combat poverty and social exclusion
(14) Energetic and self-motivated
(15) Commitment to equal opportunities
(16) Willingness to accept direction and supervision
(17) Willing and able to work outside office hours from time to time
(18) Commitment to the aims of Leicester Community Advice and Law Centre
OTHER REQUIREMENTS
(19) Must have access to own car and be willing to undertake travel throughout Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.
(20) Willing and able to work remotely and/or from home.
Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.
The client requests no contact from agencies or media sales.