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Hearing Dogs for Deaf People, Multiple Locations (Hybrid)
£45,000 - £50,000 per year
Posted 5 days ago
Closing in 2 days
MindOut, Brighton (Hybrid)
£19,200 for 21hrs (FTE 32,000)
Supporting LGBTQ+ mental health impact through strategic fundraising, donor engagement & inclusive communications at MindOut.
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Closing in 3 days
Betknowmore UK, London (Hybrid)
£38,000 - £40,000 per year
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Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £44,000 per year
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Posted 1 day ago
Salford Lads and Girls Club, Salford (On-site)
£40,000 - £50,000 per year
We are looking for an experienced Commercial Operations Manager to support growing revenue for the Club.
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Scotland's Charity Air Ambulance, Multiple Locations (Hybrid)
£36,000 - £40,000 per year
We are seeking a motivated, strategic and creative individual to take ownership of our marketing and communications function.
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Closing in 5 days
The Children's Trust, Banstead, Surrey (On-site)
£14,934 - £24,891 per year
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The National Flood Forum, Remote
£29,000 - £32,000 per year
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Middlesbrough Voluntary Development Agency (MVDA), Redcar and Cleveland (Hybrid)
£30,559 per year
Posted 1 day ago
Turning Tides, Worthing (Hybrid)
£37,485 per year
Do you possess exceptional communication skills and a flair for creative storytelling?
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Closing today at 16:17
SPEAR, Multiple Locations (Hybrid)
£42,000 per year
Posted 2 weeks ago
Children Today, Chester (Hybrid)
£31,000 - £33,000 per annum
Posted 6 days ago
WSUP - Woolwich Service Users Project, London (Hybrid)
£38,000 - £45,000 per year
Posted 5 days ago Apply Now
Two Rhythms, Cardiff (Hybrid)
£30,000 - £35,000 per year
Posted 1 week ago Apply Now
Page 7 of 49
York, East Riding of Yorkshire (Hybrid)
Princes Risborough, Buckinghamshire
Buckinghamshire
£45,000 - £50,000 per year
Full-time
Permanent
Job description

Location:  Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Drive a consistent, user-centred experience across the applicant, client, and volunteer journeys by leading service improvements, coordinating cross-team delivery, and using data and feedback to inform continuous enhancement.

Key Activities

  • Review end to end applicant and volunteer journey and ensure delivery within and across teams
  • Oversee the distribution of national support for applicants across the regional client advisors teams
  • Manage the experience of hearing loss services through volunteers, to ensure volunteers are well utilised and engaged within their role, and clients needs are thoroughly met
  • Review criteria for volunteers and clients to ensure standards are maintained and expectations are met
  • Meet regularly with colleagues across services to ensure systems thinking and consistency of experience for users
  • Development of interventions when user experience can be improved, utilising the Services Design team
  • Lead on the roll out of new initiatives to enhance user experience
  • Review data from feedback systems, and ensure delivery standards are maintained across the applicant/client journey and volunteer teams
  • Marcomms Collaboration and liaison for story gathering
  • Interact with Power Bi to provide timely reports and metrics
  • Delivering puppy training framework and representation and volunteers
    • Reinforce the regional representation of volunteers throughout the organisation
    • Lead on developments to continually improve volunteer experience
    • Work in close collaboration with Service Engagement Manager to ensure volunteers are positively engaged within their roles
    • An advocate for all services volunteer voices and perspectives, ensuring they are represented and listened to
    • A guardian of volunteers within the team, ensuring their needs are met to enable them to aid delivery of services
    • Establishing support frameworks

About you

Knowledge, Skills, Strengths and Behaviours

  • Empathy: Understanding user needs and perspectives, along with the ability to build strong relationships and trust
  • Communication: Ability to communicate effectively across departments and with external stakeholders, with experience of managing multi-disciplinary teams
  • User Experience Design and Strategy: Knowledge and understanding of holistic user experience strategy
  • Analytical Thinking: Data-driven decision-making and problem-solving
  • Customer Journey Mapping: Use data-driven insights to inform improvements and track the partner experience over time
  • User Research and Feedback: Analyse behaviour, preferences, and feedback to create actionable insights for enhancing strategies
  • Project Management: Ability to manage projects, timelines, and resources efficiently, excellent time management
  • Cross-Functional Collaboration: Collaborate with internal teams to ensure decisions align with business objectives
  • Problem Solving and Conflict Resolution: Address issues or concerns raised regarding the user experience, working quickly to resolve any challenges
  • Stakeholder Communication: Present insights, updates, and progress on projects to stakeholders at various levels of the organization
  • Technology Proficiency: Familiar with analytics platforms to track and analyse interactions and behaviours
  • Ability to think strategically and objectively: Experienced with working independently, take initiative, influence and negotiate at high level and with a variety of stakeholders. Clarity in thinking ability to negotiate, form strategy

How to apply

As part of the recruitment process, we are requesting:

  • A comprehensive CV
  • A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

Application resources
Posted by
Hearing Dogs for Deaf People View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 13 June 2025
Closing date: 27 June 2025 at 23:30
Tags: Advice / Information, Communications, Project Management, Advocacy, Business Development, Operations, Data Analysis, Deaf, Engagement / Outreach, Monitoring and Evaluation, Research, Strategy, User Experience / UI / UX