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The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.
If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.
JOB PURPOSE
- To lead and set the strategic direction for the team providing support and development of academic representation at Arts SU.
- Develop and lead ambitious plans to evaluate and develop the academic representation system at UAL, building engagement levels, impact, and visibility year on year.
KEY RESPONIBILITIES
Leading a high performing team:
- Provide leadership, strategic direction and day to day operational management of the Education Quality Team; motivating, supporting and developing team members to ensure that they have the necessary skills and knowledge for their roles as well as manage performance.
- Develop succession plans and identify training and development requirements within the team.
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments.
- Identify the need for, recruit and manage student staff as necessary.
- Be accountable for the quality of outputs of the team.
- Provide support to the student officer team helping and equipping them to be knowledgeable and informed representatives.
- Ensure the whole organization is aware of and understands the work of the Education Quality team.
Strategic Development
- Lead the Academic Representation’s System’s involvement with the University’s quality assurance processes.
- Oversee the development of systems and processes for capturing, tracking, and sharing student feedback, issues and the impact of academic representation.
- Lead the analysis of student feedback to advise and support student representatives to lobby and influence the University’s policies, procedures and practice.
- Lead the promotion of the service within UAL, building relationships with relevant stakeholders and making it easy for staff and students to understand the purpose of the team and its work.
Financial & Resource responsibility
- Manage a substantial Education Quality Team budget, being responsible for resources that are allocated to the department and ensuring these are effectively managed and controlled.
- Review and establish processes, systems and policies and where appropriate standard procedures for activities to maximise efficiency, ensure deadlines are met and to ensure a positive return on investment.
Oversight & development of Academic Representation
- Manage and support Education Quality Coordinators to deliver Arts SU’s academic representation systems bringing support for representatives and innovation around student engagement.
- Provide day-to-day management of our academic representation system, including managing relationships with UAL staff who work on this system in Colleges, Schools and Academic Quality.
- Work to further develop our partnership with the University to establish the Education Quality Team as expert practitioners and a source of good practice on student engagement, representation, and co-production.
- Work in partnership with staff and elected officers to deliver a holistic and high-quality academic representation system, including managing the election, training, year-round engagement and development of academic representatives and other related roles as relevant.
- Work closely with colleagues to support and deliver successful SU elections and awards events.
Policy & Officer support
- Lead the Education Quality Team’s work in providing comprehensive policy support to Arts SU’s Full-time Officers and School Representatives on education issues and developing effective lobbying strategies to influence the policies that impact students’ lives.
- Support engagement in College committees and working groups by maintaining an accurate and up-to-date record of representatives and staff committee responsibilities, accompanying representatives where appropriate and coordinating a system for committee briefing and de-briefing.
- Work with colleagues to deliver high profile campaigns based on evidence and insights.
- Work with the wider team to develop relationships with academic societies, and to develop their ability to support student representation and engagement.
- Provide regular and structured reports or presentations to colleagues to support strategic decision making throughout Arts SU.
Benefits and perks
Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.
- Generous holiday entitlement (over 40 days)
- A summer 4 day working week
- Family Friendly policy
- Cycle to Work scheme
- NUS TOTUM staff discount
- Flexible working
- Employee Assistance Programme (EAP)
- Long service award
- Free staff places on UAL short courses
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. The role is full-time and permanent. This role is based at our Bloomsbury campus with requirement to work 5 days on campus.
The Facilities Co-ordinator is responsible for setting up and overseeing general facilities and health & safety activities, risk assessments, fire safety, incident management, planning building and facilities repairs for the Students’ Union. The Facilities Co-ordinator carries out a range of reactive and planned maintenance activities including electrical, mechanical, plumbing and joinery work at a skilled level, working independently. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front-facing and behind the scenes departments including Health & Safety, Cafes and Bars, Bloomsbury Fitness gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 50,000 + members. The Operations team, and this role, are central to the successful delivery of our Strategic plan that will set out the path to becoming one of the best Students’ Unions in the UK, and more importantly a better students’ union for our staff and students.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.