Location Bournemouth (covering Christchurch and Poole)
Hours 37.5 hours per week
Please note there are 2 roles available as per below:
- Fixed term contract ending 31/03/2023
- Permanent post
Do you want to make a difference to our clients’ lives every day?
As a service Bournemouth Christchurch and Poole Street Outreach Service has changed, developed and grown. We are now more client and support focused than ever with additional resource allowing this new and exciting role of Outreach worker within the team.
This role will require you to be flexible in your working approach and to be able to outreach and support with a mixed case load of clients with different levels of engagement and times. Your skills and working day will help the client’s willingness to work with agencies in BCP to support a positive support move away from the street.
The ability to make a significant difference in a client’s life and journey is something the team here at BCPSOS are incredibly proud off and something you can come and be a part of. BCPSOS was recently awarded the title of ‘Best outreach team’ by a St Mungo’s board and again this goes to show the level of care and support we offer to our clients.
About the role
We have an Outreach Worker position available within our Bournemouth Christchurch & Poole team. As an Outreach Worker you will be involved in making contact with people sleeping rough, assessing their needs and delivering personalised case management to support individuals to make the move away from the street. You will also work in partnership with multi-disciplinary teams, agencies and council housing officers providing ongoing support to the clients we engage with.
BCPSOS is a team of 11 passionate workers, information specialists and managers who are dedicated to offering support to the most vulnerable in our society. As a team BCPSOS has been recognised as providing excellent support and work strategies and so has lots to offer both clients, workers and colleagues.
Flexibility is required as you will be working a shift rota that includes early and evening shifts.
What we’re looking for
We are looking for people that have talent and who share our ambition, combined with some experience of dealing directly with the public and/or customers in a busy service environment and working effectively with others to get things done.You will also need to have some understanding of the issues faced by homeless or vulnerably housed people and the difficulties, they experience in accessing services that are fully responsive to their needs.
We are also looking for people who are able to both develop outreach skills and to support the people that remain sleeping rough, but also to be able to manage a case load of complex clients with, at times multiple support needs. This will require proactive, empathetic, a flexible approach for all clients, but in different ways depending on the environment and/or situation.
What we offer
- Excellent Development and Growth Opportunities
St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.
As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.
- A Diverse and Inclusive Work Place
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carers and Parents, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.
- Pay and Other Benefits
St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
What we do
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on 7th July 2022
Interview and assessments on: TBC
It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
The client requests no contact from agencies or media sales.