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We are working exclusively with the wonderful Haven House Children's Hospice, they are looking for an organised and motivated Supporter Care Assistant to join their Public Fundraising Team. This position plays a vital role in delivering a high-quality, compassionate supporter experience.
This is a hybrid role with 3 days per week in Woodgreen Green, Greater London.
The Charity:
You would be joining an incredible organisation known for its hardworking and collaborative team culture, offering fantastic benefits including:
- Hybrid office/home based arrangement
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
The Role:
Act as the first point of contact for supporters, responding to queries and direct them appropriately.
Respond to supporter enquiries via email, phone, and post in a warm and professional manner
Utilise Raiser's Edge database to record and track supporter interactions.
Prepare and send supporter communications, including thank-you letters, fundraising packs, and event information
Support the delivery of regular stewardship communications and appeals.
Provide administrative support to fundraisers across community, events, and individual giving
Monitor fundraising inbox' and ensure supporters queries are responded to in a timely manner.
The Candidate:
Experience in an administrative, customer service, or supporter care role
Excellent written and verbal communication skills
Strong attention to detail and high levels of accuracy
Experience of working independently and managing your own workload
Good organisational skills and ability to manage multiple tasks
Proficient IT and Microsoft Office skills
Experience of using Raiser's Edge database or a CRM is desirable
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Recruitment Agency 
6 - 10
Thank you!
SALARY & HOURS OF WORK
Full Time - 3 days a week (22.5 hours)
Salary - Gross £27,500 actual salary £16,500 per annum
Term - Permanent
Annual Leave - FTE entitlement is 23 days pro rata plus public and bank holidays
Pension: Workplace pension contributions of 5% per month will be paid by NUM.
About NUMbrella Lane: NUMbrella Lane (NBL) is one of few sex worker-led services in Scotland. It has been operating since 2022 after National Ugly Mugs (NUM) took over aspects of the programming from the charity that ran Umbrella Lane. Since then, the project has evolved to provide in-person health and wellbeing support to Scotland-based sex workers and host events and outings within the community with a focus on community connectivity, reducing isolation and addressing root causes of interpersonal and intersectional violence.
Role Summary: The main purpose of the Vocational Support Delivery and Development Assistant is to provide trauma-informed, non-judgemental vocational support to sex workers in Scotland. Support members to access tools, resources and pathways to income stability, career development and community-based opportunities.
Key Responsibilities:
- Deliver 1:1 and group-based vocational support (CVs, learning pathways, financial literacy) in person and online
- Facilitate workshops and peer-led sessions
- Run regular in person drop in sessions, responding to community needs
- Connect members with suitable training, employment, or educational opportunities.
- Assist with developing bespoke tools and resources in response to feedback
- Capture member progress via NUM’s evaluation frameworks and build a case study library
- Contribute to cross-team collaboration (casework, mental health, drop-ins) and promote services to members
- Contribute to the day to day running of NUMBrella Lane, which may look different week to week
Base & logistics: Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs, including NUMbrella Lane in Glasgow. Staff work on a hybrid basis, with the balance of home and location based working based on business needs .This role is primarily in person at our Glasgow venue, with occasional travel possible for meetings, events, and outreach. There is some flexibility for working from home on tasks for which a physical presence in the Glasgow base is not required.
Essential Skills and Experience:
- Ability to engage in a confident and empathetic manner with community members facing barriers to accessing mainstream services and employment
- Facilitation of groups in person and online, including speaking, presenting, leading discussions, requesting feedback, distributing digital and physical resources, and upholding a value-led safer space
- Ability to work in a team and collaborate with colleagues on shared projects
- Willingness to switch tasks according to priority, and to undertake a range of logistical, administrative and practical activities to contribute to the day to day running of the services
- An understanding of and alignment with NUM’s core values
- A commitment to learning and personal skill development
- Fluent spoken and written English
- Proficiency in the use of digital platforms such as Zoom, Google Suite, Canva, and Slack
You may have developed these skills through employment, self employment, volunteering, education, or community activism. Not having experience in traditional mainstream employment should not discourage you from applying for this role.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ by providing high quality health and wellbeing services to sex workers in Scotland, and you would like to be part of leading change within a passionate work environment, we would love for you to join our team.
Please see the attached Job Description & Person Specification document for full job details.
Applications close on 27th April 2026 at 5pm BST.
You can apply via Charity Jobs or by sending an email to admin[at]nationaluglymugs[dot]org with your name and ‘VSS Assistant’ in the subject line.
Please include a CV (max 3 pages) and a letter (max 2 pages) describing your suitability for the role. The letter should address the points in the ‘Skills and Experience’ section of this posting.
Please also include two references (including your most recent employer or any organisations you currently or have recently volunteered for) and an indication of when they can be contacted. Please note: We will not contact your referees until after an offer is made.
We will let you know by 1st May if you have been selected for an interview.
The client requests no contact from agencies or media sales.