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This is a truly exciting time to be joining Fauna & Flora’s Fundraising Team. Over the past few years, we have established a fundraising programme that is going from strength to strength. More people than ever are choosing to support our work, and as a result our donor base is rapidly growing. The focus on nurturing relationships with these donors and providing an excellent experience is a strategic priority.
We are seeking an individual with excellent supporter care skills who can help us to build excellent relationships with our supporters and has a real affinity with the work that we do. Your role will involve responding to supporter requests, questions and queries from a range of communication channels, including email and phone, helping to deliver a first-class supporter experience. This frontline role is contributing to the development of the fundraising team to reach unrestricted income targets.
You will report to the Supporter Engagement Officer, and work closely with the Marketing Team on a range of activities.
You will have excellent customer service skills and previous experience in a similar role. You will be well organised with meticulous attention to detail and excellent communication skills. In return, the role offers the opportunity to work within a friendly and lively team that is part of a ground-breaking and entrepreneurial organisation at the forefront of global conservation. In addition, we offer a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
Please visit our website and download the job application for further details on how to apply
The closing date for applications is Sunday, 1 March 2026 Interviews are likely to take place during the week commencing 9th March 2026.
This role is not eligible for sponsorship for a Skilled Worker Visa.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Operations Assistant
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Role Title: Supporter Operations Assistant
Salary: £27,832 to £28,608 Pro-rata
Location: Office Based-Chard, Somerset
Tenure: Permanent, Part Time-17.5 hours per week
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Do you have proven experience in the delivery of a professional administration service?
Then we'd love to hear from you!
At ActionAid UK, our supporters are at the heart of everything we do. Every letter sent, every record updated and every interaction handled with care helps power a global movement standing alongside women and girls fighting for justice. We’re now looking for a Supporter Operations Assistant to join our Funding Directorate and play a vital role in delivering outstanding supporter care. This is an opportunity to be part of a dedicated and mission-driven team that ensures supporters feel valued, heard and connected to the change they help create. Based in our Chard office, you’ll provide high-quality administrative support across the Supporter Operations team, helping to keep our systems, processes and communications running smoothly and accurately.
A key part of the role involves supporting our child sponsorship programme. You’ll coordinate incoming supporter correspondence, ensuring it is carefully logged, safeguarded and prepared for despatch in collaboration with colleagues and country programmes across our global network. You’ll also help process gift returns and manage rolling schedules so that communications reach the right places at the right time. Beyond sponsorship, you’ll support the wider supporter administration function by maintaining accurate records on our database, managing returned mail and assisting with data updates and cleansing alongside specialist teams. You’ll also play an important role in fulfilment activity, helping to prepare information packs, print and collate materials, manage stock and ensure supporters receive the correct resources promptly and professionally.
This is a collaborative role where flexibility and teamwork matter. You’ll provide cover across the Supporter Operations team when needed, support department wide meetings and away days, and contribute to a positive, inclusive working culture. Throughout everything you do, you’ll take a supporter-first approach, ensuring individual needs are considered at every point of contact. We’re looking for someone who is organised, accurate and motivated, with proven administrative experience and confidence handling data, emails and telephone enquiries. You’ll be comfortable working independently while also thriving as part of a wider team, and you’ll bring strong communication skills and a willingness to engage in repetitive but meaningful work. A basic working knowledge of Microsoft Office is essential, and experience with Microsoft Dynamics 365 is a bonus.
Just as important as your skills is your commitment to ActionAid’s values. You’ll share our dedication to feminist principles, safeguarding, equality, diversity and inclusion, and our journey towards becoming an anti-racist, decolonised international NGO. You’ll be keen to develop your digital skills, work in line with supporter legislation and codes of practice, and contribute to a culture that is bold, connected, optimistic, open and respectful. If you’re looking for a role where your attention to detail directly supports global justice, where administration is a force for impact, and where your work helps strengthen relationships with thousands of committed supporters, we’d love to hear from you.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
A rewarding and interesting role, providing administrative support to our busy Fundraising Team and delivering the highest standards of supporter care.
Fundraising Support Assistant
Contract: Permanent
Hours: Full-time, i.e. five days (35 hours) per week. Job-share also considered.
Based: Based at head office in Aylesbury, Bucks with some potential for hybrid working
Salary: £23,500 per annum (pro-rata for part-time hours)
About the Role
We are looking for someone to join our Fundraising Team to deliver our supporter care programme and be the first port of call for all enquiries and donations. Applicants will be warm and engaging and committed to developing relationships with the Charity’s supporters, most of whom have been directly affected by lymphoma.
You will have a strong eye for detail as well as excellent writing ability to convey sensitively the impact of donations in thank you letters. This is the perfect role for someone who has:
- Experience of working in an administrative or customer service role
- Strong organisational skills with the ability to juggle and prioritise multiple tasks
- Excellent IT and digital skills and the willingness to use different online platforms, software and databases
Lymphoma Action has developed a great working culture that focuses on delivering the best outcomes for people affected by lymphoma, as well as prioritising a creative, inclusive and supportive environment. Staff receive excellent benefits such as an employee assistance programme, flexible working, generous holiday entitlement, enhanced entitlements to sick pay and maternity/paternity/adoption leave and pay, and a life assurance scheme.
Additional information:
- Whilst this is an office-based role and proximity to Aylesbury is essential, there will be some opportunity for hybrid working.
- The role is advertised as full-time and we will also accept applications for job-share (for example, 2.5 or three days a week).
About Us
Lymphoma Action is the UK’s leading charity dedicated to lymphoma, the UK’s most common blood cancer. We’ve been providing expert information and wide-ranging support for 40 years, helping thousands of people affected by lymphoma.
Closing date Friday 6 March 2026, 12pm
Interviews to be held in Aylesbury on Wednesday 18 March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.
Please note that applicants need to be resident in the UK and have the right to work in the UK.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Care4Calais
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In the UK, we collect and distribute clothing, shoes, mobile phones, and other essential items, alongside offering social support and access to legal, medical, and educational services. In northern France, we operate year-round from Calais, working alongside local communities in Calais and Dunkirk to provide warm clothing, bedding, and services to displaced refugees living in challenging and dangerous conditions.
All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.
About the Role
Care4Calais is recruiting an Operations Support Assistant to support its humanitarian operations in the UK. You will join our team in a remote and part-time capacity, offering regular steady online support delegated by our Operations Support Officer for the UK.
The role requires a proactive, detail-oriented, IT-competent individual with strong written communication skills to offer ad-hoc support to a busy team - a team which registers UK volunteers, responds to incoming queries from the public, and manages ongoing administrative tasks for Care4Calais’ UK-based operations.
Having an understanding of the asylum system within the UK, and therefore the environment that our volunteers work within as they support people that are seeking sanctuary here, is useful for the role. You will receive a thorough induction, and work alongside experienced team members.
Key Responsibilities
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Provide core operational support for Care4Calais’ operations in the UK alongside the UK Operations Support Officer and team of admin volunteers.
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Communicate with and register new volunteers joining our work, both virtually and on the ground, across the UK.
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Liaise with the public via email by responding to new incoming enquiries.
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Manage volunteer data as part of the registration process and store it appropriately, in-keeping with GDPR and Care4Calais policy.
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Navigate the spreadsheets and CRM systems used by our teams for volunteer information storage and management.
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Work alongside a small team to increase the speed and efficiency of our existing processes and procedures, and bolster operations whilst new processes are introduced.
Person Specification
Essential Criteria:
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Interest in, and alignment with, the work of Care4Calais, including justice for migrants and refugees
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Competent digital literacy, including the ability to use Google Workspace and spreadsheets effectively
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Strong written communication skills
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Excellent written and spoken proficiency in English
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An eye for detail
Desirable Criteria:
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Administrative and/or communications work experience
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Having an understanding of GDPR
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Experience working with teams from diverse cultural backgrounds
Diversity and Inclusion
Care4Calais is committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, including those with lived experience of the asylum and migration systems.
As a proud member of the Experts by Experience Employment Network (EBE), Care4Calais is dedicated to creating inclusive employment practices that recognise and accommodate the unique experiences of individuals with lived experience. We ensure that our recruitment processes are fair, transparent, and accessible to all candidates, regardless of background.
We strongly encourage individuals with lived experience to apply, particularly those who meet the essential criteria for the role.
Application process: Please submit your CV, and you will be invited to answer some brief questions. No cover letter is required.
Closing Date: This job ad closes on 13th March. We are actively interviewing and this job opportunity may close early if we find an appropriate candidate before the closing date. We are looking for immediate starters.
Interviews: Will take place on a rolling basis, so we encourage you to apply early.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Chelsea / Sutton (with 1 day a week working from home)
About Us
The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.
What You’ll Be Doing
As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:
- Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care.
- Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
- Accurately recording and processing donations, and updating supporter records on our database.
- Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs.
- Managing invoices and helping with campaign reporting.
- Supporting the team with administrative tasks.
- Working with colleagues and volunteers to deliver the best possible supporter experience.
What We’re Looking For
You’ll be an enthusiastic team player with:
- Excellent organisational skills and attention to detail.
- Strong interpersonal and communication skills, both written and verbal.
- The ability to prioritise, manage multiple tasks, and meet deadlines.
- A proactive, flexible approach and willingness to support the team as needed.
- Good working knowledge of Microsoft Office (experience with customer databases is desirable).
- Commitment to providing outstanding supporter care and working in a supporter-focused environment.
Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.
Why Join Us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.
What we offer:
- 27 days annual leave (rising with length of service), plus UK bank holidays
- Up to 6% employer pension contributions (increasing with service)
- Enhanced maternity and adoption pay
- Life insurance and employee assistance programme
- Flexible and hybrid working options (work from home one day a week)
- Access to subsidised staff restaurants, wellbeing initiatives, and more
- Bright, modern offices in Chelsea and Sutton, with excellent transport links
Inclusion Matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications.
Please submit a cover letter highlighting how you meet the person specification along with your CV. Applications without a cover letter will not be considered.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Herts Mind Network, (HMN) is a rapidly growing charity providing an essential and diverse range of mental health support across Hertfordshire. We have 8 Wellbeing Centres across the County (including The Sadie Centre) and services include Crisis intervention, Complex needs and Community outreach, Peer and group support, Wellbeing and Counselling, Training and Education: for adults, young people and children in Hertfordshire.
HR Support Assistant
Reference number: 328
Reports to: Head of HR
Working Hours: 37.5 hours per week (9:00 – 17:00 with 30 mins break)
Rate of Pay: £26,500 per annum
Working base: Watford Wellbeing Centre with ability to travel to locations in Hertfordshire as required
Contract: Permanent
About the role
This is a position offering someone with the appropriate values and experience, the opportunity to play a pivotal part in our small HR team As an HR Support Assistant, we would expect you to have a strong customer service focus with a remit of providing high quality and accurate effective HR and payroll administration service including recruitment, onboarding and employee lifecycle processes and procedures. This role is part of first line HR support for a current headcount of 200 employees.
Key Responsibilities
HR Support
- To work closely with the team and deliver a high quality accurate and confidential administrative process from recruitment throughout the employee journey at Herts Mind Network.
- Undertake general HR tasks as required and appropriate to the role including responding promptly to internal/external e-mails and completing other general administrative duties accurately and efficiently as needed.
- Maintain accurate records of all employee job changes and ensure the timely preparation and issue of updated contracts, letters and other HR documentation.
- To work in compliance with employment law and best practice for HR processes including, contracts, starters and leavers, employment checks, DBS checks, Right to Work checks and pre-employment referencing.
- Support with note taking for internal HR meetings, with guidance from the HR team.
- Arrange candidate interviews on request and follow up to ensure documentation and recruitment records are held according to our retention policy and GDPR standards.
- To administrate new starters, leavers and salary changes on our outsourced payroll bureau.
- To respond to Subject Access Requests in relation to employee SARs.
- Promoting communication about EAP, Cash plan and other benefits that may be available from time to time
- To work with the HR team to maintain the quality standards system for all groups in line with National Mind Policy and ISO9001
HR Systems and Data
- Monitoring the Breathe HR System, ensuring employee profiles are up to date, including personal data, annual leave entitlement and job changes.
- Creating profiles for new employees on Breathe and ensuring the dashboard is up to date for all employees.
- Responding to queries regarding annual leave and absence, reporting and calculating allowances as required.
- Maintain our online E-learning resource (iHasco) ensuring new starters are onboarded and leavers are offboarded promptly. Complete monthly reporting on mandatory training for each directorate.
- Maintain our Cash Plan and EAP system to ensure new starters are added and leavers are offboarded.
- Ensure that Breathe is up to date and to be able to produce accurate and timely reports that aid decision making within HMN.
- Administrating and prompting line managers to complete the probation process and escalate if there are any performance feedback to the Senior Co-ordinator.
- Complete probation communications to ensure the documents are completed and up to date on Breathe and communications to employee, payroll and cash plan provider is accurate, prompt and up to date.
- Compile accurately information from HR systems and timesheets received each month for submission to payroll for processing.
- To collate and analyse employee data on a quarterly basis to produce accurate reports and visual tables for the Board.
- Update the HMN Organisational Chart and publish monthly intranet announcements on new starters and leavers.
General Responsibilities
- To promote HMN services, attending campaign and open days as required to raise mental health awareness.
- At all times to carry out every aspect of your duties with due regard to HMN policies and procedures including the Equalities statement
- To maintain the utmost confidentiality at all times.
- Undertake other duties as may be reasonably determined by the Senior Leadership Team.
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- Birthday leave day.
- Cash plan health cover (after 6 months employment).
- Eligibility for blue light card.
- Employee Assistance Programme.
- Ongoing training relevant to your role.
Closing date for receipt of applications is 12 noon on Wednesday 18th February 2026. We will close the advert prior to this date if we receive sufficient applications.
Interviews to be held Monday 23rd February 2026.
N.B. Please quote reference number 328 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Are you interested in developing your skills in a role that makes a lasting difference to the lives of women in Bristol?
Not sure if this is the right role for you? taking on a short term contract could be a great way to develop practical skills, and find out more about working in this type of role for your future career.
Join the Bristol Women’s Pathway (*women only) as a Duty Worker on a fixed term contract until August 2026.
This service provides, trauma-informed accommodation and housing related support for women at a critical time in their lives. Our residents have complex needs have experienced homelessness and are fleeing or at risk of domestic and gender-based violence. We work with a recovery-based approach, offering a safe space for women to rebuild their lives.
in the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:
- Supporting the day-to-day running of the project.
- Managing reception duties, including phones, access, and basic client support.
- Maintaining communal and office spaces.
- Coordinating health & safety checks and admin tasks.
- Providing person-centred support to residents.
- Working a weekly shift rota (including early/evening shifts, weekends, and bank holidays).
About You
This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?
We’d love to hear from you if you bring:
- Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
- Empathy and understanding of the challenges faced by people experiencing homelessness.
- A genuine interest in supporting vulnerable women to make positive changes in their lives.
- Solid organisational skills, with basic IT and admin capability.
- A proactive attitude and a willingness to learn and grow.
- We actively welcome applications from people with lived experience. We value the positive impact and important insight this can have on the work that we do at St Mungo’s
*For posts in our Women’s service for genuine occupational requirement reasons we are looking to appoint a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 16 February 2026
Interview and assessments on: 25-27 February 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Community Fundraising Support Assistant (Logistics & Events)
Salary: £24,785 per annum (pro rata)
Location: Office based in Melbourn, with occasional hybrid working
Hours: 22 hours per week, to be agreed
Contract: 6 month fixed-term contract
Start date: April 2026
About East Anglian Air Ambulance
East Anglian Air Ambulance is a life‑saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.
With two state‑of‑the‑art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.
About the role
This is an exciting opportunity for an organised, practical individual to play a vital role in the delivery and logistics of community fundraising events across our region.
As Community Fundraising Support Assistant, you’ll be a key member of the Community Fundraising team, ensuring that fundraising events and third-party activities are fully supported, well-equipped and delivered smoothly. A significant part of this role involves driving, transporting, setting up and returning event equipment, as well as supporting volunteers and supporters on the ground.
When in the office, you’ll be responsible for stock controlling the event equipment as well as undertaking administration tasks. Administration experience in data handling is essential as you’ll be involved in logging event and income information onto the Customer Relationship Management System (CRM), for which full training will be given.
Confidence in cash handling is important as you’ll support the return of donations generated at events from supporters to the office, adhering to our cash handling policy and process.
You’ll gain a detailed understanding of how community fundraising operates within a regional charity, working closely with volunteers, supporters and colleagues to help raise vital funds that save lives. This is a practical, varied role where no two days are the same and where reliability, organisation and a can-do attitude really matter.
Key responsibilities include:
- Assisting with the planning and coordination of community fundraising events
- Creating event plans and supporting volunteers and supporters
- Coordinating the preparation, delivery and return of event equipment
- Helping with event set-up and pack-down when required
- Accurately recording income on our Customer Relationship Management System (CRM)
- Preparing cash ready for banking
You’ll bring:
- Strong organisational and communication skills
- The ability to manage a varied and busy workload
- A practical, hands-on approach with confidence working independently
- A positive, can-do attitude and willingness to learn
- Confidence in driving, including pool cars and handling event equipment
Due to the nature of the role, you will:
- Hold a full UK driving licence and have access to a car (pool car also available, business miles claimable)
- Be comfortable with regular driving across Bedfordshire, Cambridgeshire, Norfolk and Suffolk to deliver and collect event kit
- Be flexible to support occasional out-of-hours work, including weekends (with time off in lieu provided)
- Share a belief in the life‑saving work of East Anglian Air Ambulance
Closing Date: Thursday 19 February (9am)
Interview Date: Thursday 26 February
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.
The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.
You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.
To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.
You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.
This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).
To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
The client requests no contact from agencies or media sales.

