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Using Anonymous Recruitment
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We are seeking a self-motivated Member Support and Administrative Assistant to play a key role in our friendly team. The successful candidate will liaise with colleagues across the organisation focused on membership, communications, marketing and delivery, and as a result get invaluable insight into these functions. Once established in post the successful candidate will also benefit from our nine-day fortnight working pattern (providing a long weekend twice a month).
Background Information
PSHE (personal, social, health and economic) education is the school curriculum subject that prepares pupils for life and work. PSHE lessons cover some of the most pressing issues facing young people today including mental and physical health, relationships, staying safe online, economic wellbeing, careers and the importance of equality and diversity.
The PSHE Association is the national body for the subject. A charity and membership organisation, the Association supports a national network of over 50,000 teachers and schools with resources, training and guidance. We work nationally to raise PSHE standards for all children and raise its status on the curriculum. This includes working in partnership with a range of leading charities, government bodies, corporates and other partners. This is an exciting time for us and we are expanding our services to meet growing demand.
Role description
The applicant will be expected to take on a variety of responsibilities associated with supporting our national membership of PSHE education teachers and other professionals. This will include fielding phone and emailed member queries in a timely and friendly fashion and logging queries and activities on our membership database. The role will also include supporting the organisation and administration of the office, including processing memberships and payments, and maintaining and updating our database of contacts, supporting online training event bookings and logistics as well as supporting the team as required.
Please see below for a full Job Description and Person Specification
Terms of Reference
The post is offered on a full time basis, on a permanent contract with a six-month probationary period. The salary will be £28,500.
At the PSHE Association, we believe in a healthy work-life balance. That is why we offer a nine-day fortnight working pattern, giving our team every other Friday off (in other words a long weekend twice a month). We believe this gives employees more time to recharge and more time for what matters to them. This shorter working week benefit (equivalent to 32 hours per week on full pay) kicks in once employees have successfully completed three months of their probationary period, with a standard 35-hour working week in place up until that point.
Our offices are based in central London, close to Russell Square, and this is where the role will be primarily based alongside some days of the week working from home.
How to apply
To apply please send a CV and covering letter using Charity Job by Monday 7th September at 9AM.
Shortlisted candidates will be invited to attend a first round interview on Thursday 17th September on Zoom. There will also potentially be a second round interview held face to face on the week of Monday 21st September in our London office.
The cover letter is an important part of the process, and we will not consider any applications without a cover letter attached. This letter should provide an overview and personal reflections about why you meet the criteria and how your skills and experience are applicable. We therefore request that no AI tools are used in its composition.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Grade: 6
Salary: £16,221 per annum (0.60 FTE pro rata of £27,036 per annum)
Hours: 22.5 hours per week (preferably spread across Wednesday - Friday)
Position type: Fixed term until 30th April 2027.
Responsible to: Supporter Care Team Lead/Officer
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of 1 day per week in the office)
ROLE PURPOSE:
As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts.
WHO ARE WE LOOKING FOR?
We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.
As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox,phone calls, social media direct messagesand post.
- Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.
- Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.
- Processingand acknowledging all donations that have come in through a range of sources including but not limited to post, website, telephone, standing orders, direct debits and financial reconciliations.
- Maintaining accurate gift aid records.
- Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.
- Producing written correspondence such as bespoke letters and responding to feedback or complaints.
- Aiding the Supporter Care management team in project work that will develop the team's approach to supporter engagement.
- Supporting and supervising volunteers within the team.
- Takingan active part in ensuring your own personal development.
- Contributingnew ideas and continually seekingto improve processes to drive efficiency and improve supporter experience.
- Undertaking general admin tasks related to supporter communications such as filing, scanning, posting letters etc.
General Duties
- Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.
- Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.
- Following all policies and procedures at all times and contributing to the review of any policies and procedures as required.
- As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.
- Occasionally represent the work of ShelterBox at events to members of the public and supporters.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible. Please ensure your application is completed in full and you read the applicant guidance on our website before applying.
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Thank you!
As the festive season approaches, Ripple Effect is buzzing with excitement, with our much-anticipated Christmas fundraising and gift catalogue. To ensure we deliver outstanding support and customer service during this busy time, we’re seeking two Seasonal Supporter Engagement Assistants to join our team in the centre of Bath.
In this role, you’ll be essential in helping our fundraising efforts run smoothly by processing and despatching gift orders and thank you letters, adding donations in our database, managing mail, handling phone enquiries, maintaining accurate supporter records, and most importantly thanking our generous supporters for their contributions.
