Support coordinator jobs near Birmingham, West Midlands
We have an exciting opportunity for a Senior Homicide Caseworker to join Victim Support's Homicide Service in the South East Team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is to cover Thames Valley and based working from home.
As a Senior Homicide Caseworker you will:
- Provide a high-quality, front-line service to bereaved people following Murder, Manslaughter or Infanticide, and deliver them a premium service with practical, emotional support using specialist commissioned services when supporting clients
- Supporting and supervising a small team of caseworkers to ensure a high quality, service user lead service is delivered to the bereaved
- Act as the named contact and manage a case-load
- Maintain multi-agency links with Police Family Liaison Officers (FLOs) and other relevant organisations that can help to progress identified needs, and ensure that bereaved people are central to all processes that concern them
- Determine the appropriate involvement of homicide trained volunteers on a case by case basis and oversee their work
- Make effective links with operational colleagues in their region including the Witness Service to ensure a seamless service to bereaved people
- Supporting applicable clients through domestic homicide reviews and advocating on their behalf were necessary
You will need:
- Experience of working with bereaved people, victims of violent crime or other highly vulnerable people
- Proven ability to manage a complex case load.
- Be able to work within a multi-agency setting.
- Have knowledge of the Criminal justice system.
- Effective and sensitive communication - verbally and in written form influence others
- This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Understanding of the Impact of violence on the bereavement process
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.
... Read more
We have an exciting opportunity for a Homicide Caseworker to join Victim Support's Homicide Service in Leicester/Nottinghamshire/Derbyshire, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is to cover Derbyshire, Nottinghamshire and Leicestershire and based working from home.
As a Homicide Caseworker you will:
- Provide a high-quality, front-line service to bereaved people following Murder, Manslaughter or Infanticide, and deliver them a premium service with practical, emotional support using specialist commissioned services when supporting clients
- Act as the named contact and manage a case-load
- Maintain multi-agency links with Police Family Liaison Officers (FLOs) and other relevant organisations that can help to progress identified needs, and ensure that bereaved people are central to all processes that concern them
- Determine the appropriate involvement of homicide trained volunteers on a case by case basis and oversee their work
- Make effective links with operational colleagues in their region including the Witness Service to ensure a seamless service to bereaved people
- Supporting applicable clients through domestic homicide reviews and advocating on their behalf were necessary
You will need:
- Experience of working with bereaved people, victims of violent crime or other highly vulnerable people
- Proven ability to manage a complex case load.
- Be able to work within a multi-agency setting.
- Have knowledge of the Criminal justice system.
- Effective and sensitive communication - verbally and in written form influence others
- This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.
- Understanding of the Impact of violence on the bereavement process
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.
... Read moreJob Title: Schools and Groups Insights Coordinator
Location: Flexible – Home working and/or based at RHS Garden Wisley or London
Salary: £26,000 - £28,000
Hours: 37.5 hours per week
Contract: Permanent
The Royal Horticultural Society (RHS) is investing in the future of people, plants and the planet. By inspiring everyone to grow we can enrich the way we live, improve our wellbeing, reduce our impact on the environment and build a brighter future together.
To help drive forward and support our community engagement, we are looking for a Schools & Groups Insights Coordinator to join our Evaluation Team which sits within our professional and friendly Communities Team.
The post-holder will be responsible for collating, managing and providing data as required for our schools and public engagement activities in order to provide insights, trends and impact of our projects. You will help to document clear processes and upskill our current staff in how to interpret and manage their own data where possible, providing friendly ad hoc support and guidance to staff wanting to improve their own data management and reporting skills.
You will be a fabulous communicator who is ambitious and creative with a proven track record of data management and impact reporting, ideally within a community engagement, education or charity environment.
Key responsibilities include:
- Creating, maintaining and refining data dashboards
- Analysing and presenting monthly statistics for the Communities Team to support our KPI’s
- Ensuring our CRM (Merac) is up to date and correlates with Department of Education databases
- Supporting the Continuous Professional Development (CPD) team in analysing data from Docebo to identify insights and trends
- To ensure contact lists are regularly updated on Campaign Monitor & Dotdigital to enable the smooth running and targeting of communications to schools and groups
- Responding to internal enquiries by email and phone regarding the breakdown of Campaign for School Gardening membership and project engagement data as necessary
- Supporting the Campaign for School Gardening, CPD and Evaluation Teams by managing and analysing our monitoring and evaluation (M&E) data to identify insights and trends pertaining to audience engagement and impact of our activities
You will have excellent interpersonal skills, be organised, have experience of data management and the ability to prioritise and manage sometimes conflicting workloads to meet various objectives and deadlines. A flexible and proactive approach is required with the motivation to seek clarity and data insights across the
Communities Team. The post also requires the ability to attend meetings as required at RHS Wisley or our London offices. Experience of working in an M&E role is desirable.
The Royal Horticultural Society (RHS) is a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.
Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education.
Details of our great benefits can be found on our website.
Safeguarding and Inclusion
The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.
The Role
As Community Response Coordinator at St John Ambulance, you will join a growing Community Response Team and be responsible for overseeing a portfolio of community response projects which have been developed to support our partners in the NHS as part of COVID-19.
You will coordinate and support our COVID-19 response in your allocated geographic area to ensure of high quality day-to-day operational delivery through a network of volunteers and staff, ensuring St John Ambulance provide high quality care to service users.
About You
The successful candidate will have experience working in operational services, developing community services to meet operational needs. You will also have experience in managing teams of volunteers and developing relationships with key stakeholders.
By having experience in working with various projects, you will bring key knowledge and understanding in developing project and initiatives from scratch and also further developing existing services. You will understand the importance of being patient-focused; have a good level of details and a passion for leading our people with compassion.
About Us
St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.
Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.
Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.
We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.
You will receive:
- Competitive salary & pension scheme
- Cycle to work scheme
- Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
Interview Date: TBC
Application Review Date: 15/07/2022
We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.
We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds, and those with different accessibility needs.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered
St John Ambulance is the nation’s leading first aid charity.
Every year, more than 400,000 people learn how to... Read more
The successful applicant will work closely with the Support Line Manager and team to deliver support for anyone affected by sarcoma. The post holder will be part of a growing Support Line team and be part of the continued expansion of the service as we grow in exciting new directions in 2022/23. This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people affected by sarcoma and their families.
Information and support for those affected by sarcoma is at the heart of our charitable objectives. Thanks to the amazing generosity and support of the sarcoma community, Sarcoma UK’s profile and influence has grown significantly in the past four years. This has enabled us to grow our Information and Support Services.
This is a full-time role only (37.5 hours per week), we are unable to negotiate alternative hours for this role.
Location: Home based. The post holder will be required to come to the office occasionally for meetings (Angel, London EC1V)
Benefits:
- Flexible working
- Up to 5% matched contribution to Sarcoma UK pension scheme
- Sarcoma UK life insurance scheme
- 25 days holiday entitlement per annum plus bank holidays, the working days between Christmas and New Year and your Birthday
- Interest-free season ticket and bicycle loan
- Monthly clinical supervision and one to one therapy sessions if required
Job purpose
The purpose of the role is to provide expert support and information to people affected by sarcoma through the effective delivery of Sarcoma UK’s confidential Support Line service.
Duties and key responsibilities
Support and Information
- To deliver the Sarcoma UK Support Line, a confidential telephone and email support and information service for anyone affected by sarcoma. This includes:
- Providing individual information and support to service users on sarcoma and related issues, by telephone, email and other media as the service develops.
- Adhering to quality standards, confidentiality, Sarcoma UK policies and the standard operating procedures of the Support Line.
- Under direction from the Director of Research, Policy and Support and Support Line Manager, contribute to Sarcoma UK’s social and other media as appropriate.
- To provide clinical input to the development of the charity’s information materials including the revision of existing information materials and the development of new information products.
- To provide input to the clinical content of the charity’s website.
- To raise awareness of the charity’s information and support services within the health professional field.
- To contribute sarcoma knowledge and clinical expertise across all the charity’s programmes.
Maintain Professional Knowledge
- Keep up to date with treatment and care of sarcoma through research and review of publications, horizon scanning, and attending study days and conferences, and disseminate this information within the charity.
- Adhere to the standards of good practice outlined in the AHP / NMC professional code of conduct, or relevant professional body’s standards.
- Maintain professional registration and compliance with revalidation requirements ensuring ongoing clinical education and professional development.
- Attend mandatory clinical supervision sessions.
External Relationships
- To maintain positive relationships with key Sarcoma UK stakeholders including sarcoma patients, family members/carers and support group leaders.
- To develop and maintain contact with sarcoma specialist healthcare professionals, including clinicians, specialist nurses and allied health professionals who have reviewed our information materials.
- To support new work within the information and support team.
- The role will require some travel to meetings and events throughout the UK and occasionally overseas.
- Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
- Occasional weekend or evening work may also be required and time off in lieu will be given.
Sarcoma UK is a national charity that funds vital research, offers support for anyone affected by sarcoma cancer and campaigns for better treat... Read more
The client requests no contact from agencies or media sales.
Hope and Homes for Children is looking for a Regional Response Project Coordinator - Ukraine to join our Global Programmes team.
About the role
As our Regional Response Project Co-ordinator for the Ukraine crisis, you will be responsible for working with local and central teams to co-ordinate the development and monitoring of our regional response plan, and for developing and orchestrating the delivery and sharing of relevant, timely, curated information to meet the needs of all parts of the organisation. You will be the lynchpin between our country and central teams, facilitating seamless, integrated working.
You will be highly collaborative, adept at building effective working relationships and with experience of complex project co-ordination and knowledge management. An excellent communicator, you will also have a good eye for detail and an ability to deliver to high standards under time pressure.
You will join a brave, can-do organisation and do work that matters day in, day out. You will be encouraged to think and act big, and you will be mandated and supported to make things happen. You will work with dedicated, passionate champions who take bold steps to inspire change.
If you believe every child belongs in a family then join us, as we consign orphanages to history.
Location
Flexible within the UK, with a requirement for occasional travel to our Salisbury or London offices, and for occasional travel within Europe.
To apply
To apply, please upload your CV and a brief cover letter (500 words max) which briefly summarises your career, how you meet the person specification and why you’d like this role.
Please note, if your application does not include a cover letter replying to the above questions it will not be considered.
The final date for applications is 7th July 2022 so please get in touch if you have the right skills, experience and passion for our cause.
Location: Salisbury/London
Contract type: Fixed Term Contract
Hours: 37.5 hours, with flexibility, as we have generous flexible and home working practises.
Salary: £35,000-£40,000 gross per annum
Benefits: Competitive
You may also have experience in the following: Project Coordinator, Project Assistant, Project Administrator, Programme Coordinator, Programme Assistant, Programme Administrator, Junior Project Manager, Assistant Project Manager, Junior Programme Manager, Assistant Programme Manager, Charity, Third Sector, NFP, etc.
Ref 133 680
The vacancy
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
You’ll inspire, recruit and support people to volunteer their time, skills and energy for the charity. You’ll work as a “local expert” in your area with responsibility for leading on volunteering through our local groups and networks.
You’ll have particular focus on supporting the volunteer committees with recruitment, effective governance and activity development.
What you’ll do
- Support and advise local group committees and network volunteers leading on volunteer recruitment & retention, financial management, local governance, and activity planning, reviews and events.
- Build strong relationships with the local group network and communicate effectively in your area to ensure volunteers are connected and engaged with the wider work of the charity
- Initiate, promote and facilitate volunteer recruitment, induction and training to volunteer roles through collaboration with colleagues and other organisations
- Participation in relevant working groups and networks internally and externally ensuring the voice of NI is fully represented.
- Maintain mapping information in various formats, keep accurate records, update databases, volunteer data and prepare written reports
What you’ll bring
The ideal candidate will have:
- Strong relationship management skills, with experience of resolving conflict and challenge effectively.
- Skilled communicator at all levels, able to deliver complex messages to a range of audiences
- Strong volunteer management skills including use of supervision, coaching and mentoring techniques to achieve positive outcomes.
- Ability to support group volunteers with budgeting, forecasting and financial reporting
- Understand the importance of accurate data management in effective working with volunteers.
- Experience of operating in a modern digital workplace, including using a data entry system and digital tools to work collaboratively and productively.
Candidates must live in Northern Ireland in order to carry out this role.
What's it like to work for us?
We aim to find a cure and improve life for everyone affected by Parkinson's - and you could help us achieve this.
We offer a variety of paid job roles and volunteer opportunities both at our UK office in London and across the UK
Care4Calais are recruiting for a professional and talented Media and Campaigns Co-ordinator to support our charity during an exciting period of rapid organisational growth.
This year will be incredibly important for the future of refugee rights within the UK, and the fast paced and high-profile nature of the sector can be challenging. We’re looking for an experienced Campaigns Co-ordinator who is passionate about refugee protection, has excellent attention to detail and is a natural communicator. If this sounds like you, we’d love to hear from you.
From supporting legal challenges and preventing unfair deportations to promoting our work in Northern France you’ll be at the heart of some of the biggest public debates of the day. As an expanding charity working in complex media environment, the work can be highly pressured, so a calm resilience is important.
We are looking for a hands-on and driven individual to help implement and drive our media strategy and campaigns. The role will require excellent communication both within the charity and with external parties.
This is a fantastic opportunity to join a fearless team of game changers dedicated to positively changing the lives of refugees by changing negative media portrayal and public perceptions.
Please provide a covering letter that explains why you are suitable for this role and why you want to work with Care4Calais - we will only consider applications that are accompanied by a covering letter.
Job Description
This role is critical to help the charity build their profile by delivering effective and positive media campaigns. The successful candidate will be responsible for ensuring engagement with Care4Calais supporters old and new.
Responsibilities will include:
- Designing and implementing media campaigns in line with the objectives of Care4Calais
- Generate awareness of Care4Calais and refugee protection issues
- Collaborating effectively with both internal and external stakeholders to ensure successful campaigns
- Delivering media communications using high standard copy
- Writing media releases
- Building effective relationships with journalists and other facilitators
- Ensuring our brand is consistently applied through all media channels
Person Specification: Required Skills and Experience
- Experience of delivering successful media campaigns from start to finish
- Passion for what we do and for helping us to positively promote our brand
- Track record of building trusted relationships
- Excellent copywriter with an ability to translate complex and sensitive narratives into easily-accessible stories
- Ability to maintain and develop a brand working within messaging guidelines and using the appropriate tone of voice
- Ability to respond creatively to a challenging media narrative
- Experience of working on sensitive issues and/or politically controversial topics
- Ability to stay calm under pressure whilst prioritising workload, ensuring deadlines are met
- Highly organised and analytical
- An appreciation of audience insight, the importance of value-based messaging and why story telling matters
Care4Calais is a volunteer run charity delivering essential aid and support to refugees living in the worst conditions... Read more
We are looking for Support Workers to join our friendly and welcoming team here at Hft. This is your chance to make a real difference to people's lives
Location: Clementi court, Evesham, Worcestershire Area
Salary / hourly rate: £9.90 per hour - 10% overtime allowance for hours worked over the full time equivalent of 37.5 hours per week
Employment type: Various Hours
Hours per week: Fulltime & Parttime
Working hours: We provide 24/7 support to some people, so you will need to have flexibility to work shifts, including sleep in nights, weekends and bank holidays.
Closing date: 21/07/2022
Interview date: Not specified
A full UK driving licence is desirable but not essential for this role.
About the Service
At Clementi Court, we have one of the most fulfilling and meaningful jobs you can do. The people we support are all individuals with unique qualities and when you get to know and support them, you truly learn what job satisfaction really means.
The two houses that make up Clementi Court are home to seven adults with profound, multiple disabilities and is filled with lots of fun and laughter. We pride ourselves on being a big happy family with the people we support always at the centre of it all. We thrive on providing person-centred active support and encourage this throughout everything we do.
Experience is not essential as we provide all the training you need to be a confident support worker. Whether you are an experienced professional or completely new to the world of care, we want you to be a compassionate and friendly individual, who shares our Values.
What matters most is a positive attitude to life and a desire to support people to live their life with as much independence, choice, dignity and control as possible. You will need to have good listening skills and a practical, caring approach. Basic computer literacy is a necessity, as the role requires you to retrieve and record information using a variety of IT systems.
What will you be doing?
The purpose of your role is to give the highest possible standards of support to individuals with moderate to severe learning disabilities
This can range from supporting them to discover new interests, reaching goals like travelling or holidays and working positively with their families and friends. This will help individuals to engage in different leisure, home or work-related activities, all according to their personal choice
As a support worker, your responsibilities are varied and no two days are the same. As well as providing physical and emotional support you may be needed to help with household tasks and personal care as well as supporting individuals with healthcare needs, e.g. taking medication.
Everything you do will enable people to have choices about their own lives, providing flexible services that meet people’s needs, and always looking for the best way of doing things.
What’s in it for you?
There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.
If you do not already have a relevant qualification in Health and Social Care, Hft will fully fund and provide training for you to obtain your Diploma in a Health and Social Care within the first 18 months of your employment.
With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
We offer
• 25 days annual leave (plus 8 days statutory Bank holidays)
• 20% bank holidays allowance with an increased rate of 50% for Christmas Day, Boxing day and New Years Day
• Apprenticeships - Earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care with a Top 100 apprenticeship employer (ranked 11th in 2020)
• Access to the Hft Plus benefits package
• Access to award-winning training and development
• Annual staff award scheme
• A contributory pension scheme & life assurance
• Free DBS Check
• Find your place with us and change lives.
We ask all our teams to take advantage of the Covid-19 vaccination, which is offered to frontline support workers as a priority group. We strongly encourage all colleagues to remain fully vaccinated as part of our wider infection control procedures.
STRICTLY NO AGENCIES PLEASE
We reserve the right to close this vacancy early should we receive sufficient applications.
You may have experience or an interest in the following: Support Worker, Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Relief Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, Flexible Working etc.
Ref: 134 026
Supporter Retention Manager
FareShare
Central London
£38,000
Charity People are delighted to have partnered with a FareShare in their search for a Supporter Retention Manager. This is a newly created, influential role and an opportunity to grow and shape a team very much at the start of its journey. During a time when the cost-of-living crisis is spiralling, this role will have a huge impact in touching thousands, possibly millions, of people's lives.
FareShare are a national network of charitable food redistributors, made up of 18 independent organisations. Together, they take good quality surplus food from right across the food industry and get it to almost 10,000 front-line charities and community groups. The COVID-19 pandemic has shone a spotlight on the issue of food security in the UK and with it the charity's ability to get food to vulnerable communities. During 2021, they distributed 120 million meals reaching over 1 million people.
Benefits & Culture
- Growing, supportive and ambitious fundraising team
- Central office location near Westminster / Victoria with hybrid working
- Hybrid Working Offered
The Role
The role of Supporter Retention Manager is a newly created role focussing on delivering first-rate supporter stewardship at all stages with the overall expected outcome of increased supporter engagement with a direct impact on medium and long-term giving. You will work closely with the Supporter Acquisition Manager (Individual Giving), the Senior Mass Participation Manager and the wider Fundraising team and will play a pivotal role in developing a seamless supporter journey and proactively create opportunities for planned giving.
Your role will involve taking ownership of FareShare's Supporter Retention and Engagement strategies, maximising opportunities for cross-team campaigns, developing and implementing continuous test and learn strategies and developing the Gifts in Wills fundraising programme. Furthermore, you will take a lead on the delivery of appeals to warm Individual Giving audiences at all stages from initial briefs to data selection and post-campaign analysis.
The Candidate
- Previous experience of developing and managing supporter retention programmes
- Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
- Experience of supporter care both at a practical and a strategic level
- Experience of briefing agencies and working with marketing teams
Knowledge of latest trends and best practice of supporter stewardship - Able to demonstrate being a team player, an ability to work analytically and excellent written and verbal communication skills
Charity People are managing all applications for this role; interested applicants should send their CV in the first instance.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.
Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more
Remote Services Support Officer
Full time at 35 hrs per week, Permanent
Salary: £22,168 – £26,390 – dependent on experience
Work from home – Occasional site visits required to our London Office
Closing date for applications: 9am Friday 8th July 2022
Interviews will take place online via video conference - week commencing 11th July 2022
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
The Role
This is a great time to join GamCare as we’re recruiting a Remote Services Support Officer which is a new opportunity for someone who is a confident communicator, works collaboratively, has a can-do attitude, and enjoys being part of a dynamic team. The Remote Services Support Officer is ideal for someone who is super-organised and enjoys a varied workload.
As the successful candidate you’ll support the work of our Director of Clinical and Communities, Head of Remote services, and Helpline Managers. This will include administrative support and co-ordination of reporting schedules, as well as liaising across teams internally, arranging and recording meetings, maintaining action logs and monitoring systems.
The Remote Team operate the National Gambling Helpline which provides information, advice and support for anyone affected by problem gambling as well as referring people to free treatment across England, Scotland and Wales.
About You
As the successful candidate you’ll bring your extensive experience of having worked in Operational Support, Administration or as a Personal Assistant or similar which will have equipped you to be a highly organised and detail-orientated member of the team.
With a background of strong analytical and problem-solving skills you’ll be able to prioritise and execute tasks well in an agile working environment. Excellent verbal, written communication and honed interpersonal skills along with the ability to present ideas to a range of ideas in a user-friendly language are essential for your success.
Key Responsibilities
- Meeting administration, including maintaining meeting schedules, booking accommodation (where needed), minute-taking and actions logs.
- Organise calendars, rotas, diaries and meetings across multiple teams and staff members.
- Co-ordinate reporting schedules and report requests with data colleagues, to ensure that reports are accurate and submitted on time.
- Monitoring inboxes, prioritising and directing queries quickly and efficiently.
- Manage enquiries and other correspondence and liaise as appropriate.
- Assist with the co-ordination of functions across directorate, such as consultation with other clinical colleagues and compilation of presentations.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
- Cycle to Work Scheme
Appointment is subject to a DBS check
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.
For any further information on the role or if you require any reasonable adjustments at any stage of the application process, please contact recruitment inbox and the team will be happy to help.
The client requests no contact from agencies or media sales.
Supporter Retention Manager
FareShare
Central London
£38,000
Charity People are delighted to have partnered with a FareShare in their search for a Supporter Retention Manager. This is a newly created, influential role and an opportunity to grow and shape a team very much at the start of its journey. During a time when the cost-of-living crisis is spiralling, this role will have a huge impact in touching thousands, possibly millions, of people's lives.
FareShare are a national network of charitable food redistributors, made up of 18 independent organisations. Together, they take good quality surplus food from right across the food industry and get it to almost 10,000 front-line charities and community groups. The COVID-19 pandemic has shone a spotlight on the issue of food security in the UK and with it the charity's ability to get food to vulnerable communities. During 2021, they distributed 120 million meals reaching over 1 million people.
Benefits & Culture
- Growing, supportive and ambitious fundraising team
- Central office location near Westminster / Victoria with hybrid working
- Hybrid Working Offered
The Role
The role of Supporter Retention Manager is a newly created role focussing on delivering first-rate supporter stewardship at all stages with the overall expected outcome of increased supporter engagement with a direct impact on medium and long-term giving. You will work closely with the Supporter Acquisition Manager (Individual Giving), the Senior Mass Participation Manager and the wider Fundraising team and will play a pivotal role in developing a seamless supporter journey and proactively create opportunities for planned giving.
Your role will involve taking ownership of FareShare's Supporter Retention and Engagement strategies, maximising opportunities for cross-team campaigns, developing and implementing continuous test and learn strategies and developing the Gifts in Wills fundraising programme. Furthermore, you will take a lead on the delivery of appeals to warm Individual Giving audiences at all stages from initial briefs to data selection and post-campaign analysis.
The Candidate
- Previous experience of developing and managing supporter retention programmes
- Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
- Experience of supporter care both at a practical and a strategic level
- Experience of briefing agencies and working with marketing teams
Knowledge of latest trends and best practice of supporter stewardship - Able to demonstrate being a team player, an ability to work analytically and excellent written and verbal communication skills
Charity People are managing all applications for this role; interested applicants should send their CV in the first instance.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.
Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more
Bipolar UK is the only national charity working with and supporting individuals affected by bipolar including carers, families and loved ones.
Purpose: The Peer Support Officer role will work within Bipolar UK’s Peer Support Services team to support volunteer facilitators of our national network of support groups across England, Wales and Northern Ireland.
The role involves remote and some face-to-face support of the group network as well as developing links with other mental health services or appropriate agencies. The position requires good personal interaction and the ability to empathise with people using our services. This is a varied and hands-on role and we are looking for someone with good communication (verbally and written) along with good organisational skills.
The Peer Support Officer reports to the Senior Peer Support Officer - North.
Specific Responsibilities
- Act as an initial point of contact with the charity for all enquiries about our Peer Support Groups
- Build and maintain relationships with existing Peer Support Groups and with volunteers expressing interest in facilitating
- Provide practical assistance to volunteers e.g. providing information or resources
- Ensure that all Peer Support Groups comply operationally with Bipolar UK policies and procedures, including safeguarding and data protection
- Contribute to the development and delivery of new formats of group-based peer support in a spirit of co-production
- Help produce our quarterly Group Matters email newsletter and other Peer Support Group communications
- Develop and deliver training sessions to Peer Support Group volunteer facilitators and members, including at regional and national events
- Ability to work flexibly and responsively, responding to urgent requirements
- To ensure the Peer Support Group pages on our website are kept up to date
- Work with community mental health teams and other interested stakeholders to promote the services of the charity
- Act as an advocate for Bipolar UK within your work
To apply: Please see the Application Pack for further information and how to apply
Bipolar UK is the national charity dedicated to supporting individuals with the much misunderstood and devastating condition of bipolar, their ... Read more
The client requests no contact from agencies or media sales.
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Title: Support Line Officer
Salary: £17,300 per annum (pro rata for part time)
Hours/Contract: 35 hours per week
Contract Type: 12 months fixed term
Based: Cardiff, Swansea and Bridgend (remote)
Closing date: 7th July 2022
Interview date: TBC
The Marie Curie Information and Support Service provides vital assistance for people affected by terminal illness across the UK. We are looking for an additional Support Line Officer to join us and offer some much-needed support to those who need it at a critical time in their lives.
As a key member of the team, you will offer personalised support by providing a listening ear, sharing information and signposting. Our Support Line Officers are not counsellors and are not medically trained, but they are in place to provide a professional service to all enquirers and to reassure and support people at a very difficult time.
You will respond to an array of enquiries from people with a terminal illness or from their family, friends or professionals. Enquiries can range from practical questions about finances or legal arrangements to accessing Marie Curie services, to more emotional enquiries, including grief and loss. You will use the Marie Curie Information and Support resources and other trusted sources (predominantly online) to answer questions, discover information and signpost enquirers to the information they need. This can be by phone, web chat, and other channels, moderating our online community, and carrying out ad hoc project work to develop the service.
What we are looking for:
- You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
- With a genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
- Whilst this can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
- Whilst the successful candidate will spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
- All necessary training and supervision is provided to support you in this role.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre).
- Experience in a customer care / helpline or telephone support role is beneficial.
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a p... Read more
Primary Care Project Coordinator (Full Time, 1 Year Fixed Term)
The Primary Care Project Coordinator (PCPC) will work with the Carer Services Director to implement the Primary Care Engagement Project, initially building relationships with health colleagues to understand their needs to enable them to better support carers. Carers Support West Sussex will receive additional funding to broaden the project in the coming months and this will allow us to recruit additional staff to provide direct support to carers within Primary Care. Once this funding is in place, the PCPC will support the recruitment of and provide line management to the 2 primary carer wellbeing workers and will lead on the development of this enhanced support to carers.
YOU will work as our primary care engagement officer whose role will be to pick up on the work started by our community teams and to engage with GPs, Social Prescribers, Patient Participation Groups, Pharmacy, and other community health providers to consider and implement recommendations from the NHS Long-term Plan and the Framework of Quality Markers. This one-year pilot will pull together best practice examples and work with Primary Care colleagues in West Sussex to support the development of Carer Friendly Practice, following guidelines from NICE to develop these Quality Standards:
Carers are identified by health and social care organisations and encouraged to recognise their role and rights.
Carers are supported to actively participate in decision making and care planning for the person they care for.
Carers having a carer’s assessment are given the opportunity to discuss what matters most to them, including their own health, wellbeing and social care needs, and work, education, or training.
Carers are regularly given the opportunity to discuss with health and social care practitioners the value of having a break from the caring and the options available to them.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. Please read more about our diversity efforts below and if you have any feedback or suggestions, we would love to hear from you.
Before you keep reading:
PLEASE DO NOT SEE EVERYTHING IN THIS JOB AD AS "MUST HAVE", BUT RATHER A GUIDING LIST OF WHAT WE ARE LOOKING FOR. WE KNOW NO CANDIDATE WILL BE THE PERFECT MATCH FOR ALL WE HAVE MENTIONED IN THIS ADVERTISEMENT, SO DO NOT BE AFRAID TO APPLY IF YOU FEEL YOU ARE CLOSE TO THE BRIEF BUT NOT "SPOT ON".
ABOUT YOU
You are a natural communicator who is sensitive to people’s individual situations and values the contribution of all stakeholders.
You demonstrate excellent organisational and time management skills and ability to make decisions and use professional expertise.
You can remain calm and in control in a crisis and to be measured in your response.
You are confident, energetic and passionate about improving the wellbeing of others.
You are able to work across a diverse of communities and to work in an inclusive working environment.
You can work flexibly as part of a team and works in a way consistent with the organisational values.
You are able to to think creatively about the support available to help carers to set realistic goals.
You have the UK right to work and are prepared to undertake relevant background checks, including references and Enhanced DBS (working with adults).
YOUR ATTRIBUTES
Others have described you as...
- A natural communicator who loves to listen and talk to people
- Empathetic and caring
- Calm in crisis and a good planner
- Open-minded
- Someone who values everyone's differences
- Have experience of working independently and without direct supervision
KEY DUTIES
will have direct Line Management of 2 Primary Care Engagement Workers
YOU will work with Carers Support West Sussex Locality Teams to build relationships with local Primary Care to support the implementation of key streams of work, including Primary Care Quality Markers and the NICE Supporting Adult Carers Guideline
YOU will support integrated teams in primary care to identify carers and ensure that they know about their right to a carer's assessment and what this is, the benefits of having one and how to obtain one.
YOU will engage with local Integrated Care System / NHS partners to develop a programme of work with Primary Care Networks
YOU will map the local Primary Care support to carers – audit of GP websites and practices. Identify good practice.Work with 40 General Practices to agree how to support with embedding the Quality Markers to support carers
YOU will create a toolkit for Primary Care practitioners - carer awareness training and resources – mix of face to face and virtual
YOU will work with carers and Primary Care to define what does ‘Carer friendly’ mean, what are carer champions within the practice, what does their role entail.
YOU will ensure safeguarding vulnerable adults and children and the health and safety of staff, volunteers and carers is considered.
OUR CULTURE AND DIVERSITY
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. Everyone’s unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you
VALUES WE ARE LOOKING FOR IN CANDIDATES
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
WE ARE COMMITTED TO BEHAVIOURS THAT SUPPORT
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.
Salary £ 27,037 per annum
Hours: 37 hours per week (We can be flexible with this eg. 30 Hours a week)
Benefits
FLEXIBLE hours – work around your commitments HOLIDAYS 25 days + 8 Bank Holidays increasing to 27 + 8 after two years and 28 + 8 after 5 years of service EMPLOYEE ASSISTANCE PROGRAMME with perks and discounts TEAM of kind and caring colleagues
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