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Dudley, England (On-site)
10.04 miles
£38000 per annum
Full-time
Job description
Visitor Engagement Manager
Our client is seeking a dynamic and experienced Manager to lead our Engagement team who deliver their industry leading living history visitor experience. This is a unique opportunity to play a pivotal role overseeing the teams who bring the past to life for their visitors. You'll be at the heart of their day to day visitor experience - creating truly memorable, engaging and entertaining experiences.
What will you be doing?
• Leading and coordinating the delivery of the living history visitor experience at the Museum, managing effectively alongside and through a team of managers.
• Effective management of teams– capably demonstrating skills of coaching, training and development and performance management.
• Overseeing the delivery of the living history visitor experience at the Museum, ensuring engagement is of high quality, engaging and accessible for all audiences.
• Developing processes and systems that support efficient and effective management and delivery of the living history experience.
• Working closely with the Public Programmes and Collections & Interpretation teams to develop ideas that create live interpretation (e.g., characters and activities) that is thought provoking and enjoyable.
What are they looking for?
• Considerable experience of managing, inspiring and developing a large team.
• Experience managing large-scale operations, including effective staff rostering, visitor experience and safety.
• Experience of engaging people with stories, living history or interpretation
• Ability to organise and prioritise workload and improve systems for continuous improvement.
• Excellent project and budget management skills.
• Ability to work collaboratively across teams with excellent interpersonal skills.
Who are they?
Our client are an award-winning 31-acre open-air museum. Throughout their 47-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
They are an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 8 June 2025
Interviews are expected to take place on 23 June 2025 adjustments will be made should successful candidates be unable to attend.
Location: Dudley
Salary: £38,000 per annum
Hours: 37.5 hours per week (including weekend and evening work on a rota basis)
Contract: Permanent, Full-time
Benefits: Access to their 31 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to their museum – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs
You may also have experience in the following: Storyteller, Tour guide, Mascot, Customer service, PR, Acting, Customer Service, Tourist Information, Historian, Historic Actor, Promotor etc.
REF-221 816
Our client is seeking a dynamic and experienced Manager to lead our Engagement team who deliver their industry leading living history visitor experience. This is a unique opportunity to play a pivotal role overseeing the teams who bring the past to life for their visitors. You'll be at the heart of their day to day visitor experience - creating truly memorable, engaging and entertaining experiences.
What will you be doing?
• Leading and coordinating the delivery of the living history visitor experience at the Museum, managing effectively alongside and through a team of managers.
• Effective management of teams– capably demonstrating skills of coaching, training and development and performance management.
• Overseeing the delivery of the living history visitor experience at the Museum, ensuring engagement is of high quality, engaging and accessible for all audiences.
• Developing processes and systems that support efficient and effective management and delivery of the living history experience.
• Working closely with the Public Programmes and Collections & Interpretation teams to develop ideas that create live interpretation (e.g., characters and activities) that is thought provoking and enjoyable.
What are they looking for?
• Considerable experience of managing, inspiring and developing a large team.
• Experience managing large-scale operations, including effective staff rostering, visitor experience and safety.
• Experience of engaging people with stories, living history or interpretation
• Ability to organise and prioritise workload and improve systems for continuous improvement.
• Excellent project and budget management skills.
• Ability to work collaboratively across teams with excellent interpersonal skills.
Who are they?
Our client are an award-winning 31-acre open-air museum. Throughout their 47-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
They are an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 8 June 2025
Interviews are expected to take place on 23 June 2025 adjustments will be made should successful candidates be unable to attend.
Location: Dudley
Salary: £38,000 per annum
Hours: 37.5 hours per week (including weekend and evening work on a rota basis)
Contract: Permanent, Full-time
Benefits: Access to their 31 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to their museum – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs
You may also have experience in the following: Storyteller, Tour guide, Mascot, Customer service, PR, Acting, Customer Service, Tourist Information, Historian, Historic Actor, Promotor etc.
REF-221 816
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Posted on: 28 May 2025
Closing date: 08 June 2025 at 23:59
Job ref: 221816
Tags: Communications
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Remote
£18,303.5 - £25,625 per year
Part-time (25 hours per week)
Contract (1 year with high chance of extension)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Engagement Manager - Southend
Contract: Fixed 1 year (but with a strong likelihood of extension)
Job Ref: V542
Hours/Days per week: 25 hours per week (Flexible hours)
Salary: £18,303.57 (FTE £25,625) plus attractive employee benefits package
Start date: ASAP
Location: Homebased
Closing date: TBC
Interview date and Location: TBC
We reserve the right to close this vacancy early if we receive sufficient applications
Volunteering Matters
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
Job Purpose:
We are commissioned by Southend-on-Sea Borough Council to deliver our Family Mentors project across the local area; the project has been running for 15 years. Our committed volunteers from the local community provide support to families whose children are at risk or have a safeguarding plan.
We are looking for a talented, dynamic, and professional Engagement Manager to join our team in Southend-on-Sea. The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.
As our Engagement Manager, you will work closely with the Project Manager and key stakeholders, helping to ensure the programme continues to be a success.Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Posted by
Volunteering Matters
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Registered Charity
101 - 500
Registered Charity
101 - 500
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
Posted on: 05 June 2025
Closing date: 26 June 2025 at 12:41
Job ref: V542
Tags: Volunteering Management, Youth / Children
The client requests no contact from agencies or media sales.
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