Support jobs in caldicot, monmouthshire
We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at the National Contact Centre, Cardiff.
As a Team Leader you will:
- Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
- Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
- Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
- Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
- Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
- Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
- Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
- Participation in the on-call rota is a requirement of the role, and will be discussed at interview.
You will need: -
- Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
- Experience of supporting victims and vulnerable people.
- Experience of providing Safeguarding Advice to a team
- Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
- Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
- The ability to maintain confidentiality and comply with all data protection requirements.
- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you live in Edinburgh or the surrounding area?
As a senior community fundraiser, you’ll be an important part of the team building Breast Cancer Now’s presence in Scotland, with a particular focus on Edinburgh and the surrounding areas.
We’re looking for someone who is an experienced relationship builder, someone who can find and develop new supporters. You’ll need excellent local knowledge, and the enthusiasm to develop a brand-new fundraising region.
The successful candidate will also be part of the team working on our large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million.
You’ll work directly with passionate colleagues across Asda stores in your region driving new fundraising initiatives, inspiring communities and celebrating incredible successes.
No 2 days will look the same as you travel, connect and engage supporters to help us grow income to deliver our mission.
The role is initially offered as an 18-month contract with the potential to become permanent
About you
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch. This may currently be in a customer service, account management or stewardship role.
You’re experienced in managing and building new and established relationships with a focus on retention and income growth.
You’re enthusiastic, proactive, organised and unafraid to test and try new ideas.
You’re required to be involved being out and about in the community that you’re building, so you must be able to work independently outside of the office in varying locations and enjoy being busy.
Previous experience working in a charity is not required.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in the Edinburgh area with unlimited access to their own car. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London, Sheffield or Glasgow office.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Tuesday 6 January 2026 9am
Interview date Tuesday 13 January 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
The Biochemical Society are seeking an Events and Training Assistant, on a 12-month fixed term contract, to support the Biochemical Society Events and Training team.
In this role, you will be the first point of contact for delegate and general events related queries, ensuring that delegates have registered for events under the correct category, and received payment before the event. You will also set up events in the Events system and manage CPD accreditation applications for all events, collating event feedback and researching potential new sponsors for events.
The post-holder will assist with pre-event and training preparation, and onsite support at events, working closely with the Event Organisers and Conference and Events Manager, with task ranging from sending all pre-event communication, create flash poster presentation using PowerPoint and providing travel guidance to attendees to managing the registration desk, providing A/V support for speakers and handling and promoting marketing material at events and engaging with delegates, along with other duties as required by the Conferences and Events Manager.
The Events and Training Assistant will travel within the UK and occasionally overseas.
Suitable candidates will have an interest or some experience in events management, have excellent attention to detail and great communication skills, being friendly and personable.
For more information about the organisation, please visit our website.
Closing date: 9th January 2026
Only shortlisted candidates will be contacted.
Please note that this role is home-based and as such interviews will be virtual.
“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”
Please send a CV and covering letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies to support staff from different backgrounds.
The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
The client requests no contact from agencies or media sales.
The Bristol North West Foodbank is looking to employ a part-time Senior Administrator to cover Maternity leave for one year. You will work within, and support, our Foodbank team, based at our Social Justice Hub in Avonmouth Village, and occasionally at our other Foodbank outlets/venues.You will be responsible for the administrative functions of the Foodbank; maintaining and developing day-to-day processes and playing a key role in Seasonal projects. The foodbank is a highly collaborative and fast-paced environment, so you will need to be willing to work in a flexible and responsive way according to changing priorities.
The Bristol North West Foodbank is a Christian-ethos charity, linked to Trussell.
Senior Administrator role:
General Administration
·Processing email in, ensuring team action
·Processing and posting mail out
·First port of call for telephone calls, face to face enquiries and ensuring appropriate action and record keeping
·Photocopying, printing and filing
·Taking of team meeting minutes and subsequent circulation
·Keeping databases up to date
Foodbank outlets and events
·Liaison with voucher holders, churches, individuals and businesses
·Processing requests for new voucher holders
·Overseeing the Harvest Collections with the Foodbank Manager
·Allocating & Co-ordinating admin team volunteers
Accounts
Ensuring the:
·Maintenance of Gift log, including preparation for banking
·Keeping the treasurer informed of payments received
·Filing expenses and invoices
·Organising money to bank
·Sending out standing orders/gift aid forms
·Creating invoices
·Sending thankyou letters
In addition to the basic administrative and logistical tasks of the foodbank you will;
·be the first point of contact for the Foodbank, being able to answer a wide range of enquiries and anticipate the impact of changing logistics for the van teams
·be required to develop communications with the foodbank team, volunteers, referrers, foodbank clients and other stakeholders
·be responsible for data-inputting and data-capture, both directly and by supervising others
·have a key role, as part of the team, in determining and communicating guidance and decisions to foodbank clients
·lead on the administrative functions of the foodbank’s seasonal projects eg Harvest, Christmas Hampers and summer treat boxes
·manage the bookings for the Eat Well Spend Less Cookery course & liaise with the cookery course trainers
·develop records, resources, social media content and office procedures in response to the changing needs of the foodbank service.
·Be responsible for maintaining the foodbank website and maintenance of referrer details on the Trussell Database
General
·Wear the name badge at all times, and uniform when required
·Maintaining the high standards of conduct and behaviour expected by the charity
·Maintain & comply with health and safety, safeguarding and data protection policies and procedures.
·Adhere to the company’s policy on the misuse of drugs or alcohol in the workplace
·Report to your manager any personal difficulties that might affect the work or the company’s reputation
·Be accountable to the Foodbank Manager and Board of Trustees
Together with any other reasonable duties as specified by the Assistant Manager, Foodbank Manager and Trustees to support the work of the Charity.
Person Specification
Essential skills:
·A proven track record of excellent administrative skills and experience
·Maths and English GCSE 5-9 (A-C) or equivalent
·Confident in using IT, including email, completing online forms, searching for information online, creating Microsoft Word and Excel documents.
·Excellent written and verbal communication (eg written skills, person to person and on the telephone), demonstrating confidence and sensitivity in dealing with people in distress.
·Excellent organisational skills and attention to detail
·An ability to work with complete discretion and confidentiality
·Keenness to problem solve
·Proven track record of being able to work well both in an unsupervised environment and as part of a team
·Willingness to work empathetically, but in a boundaried manner, when faced with challenging situations.
·Effective supervision of volunteers/support staff
·Experience of editing websites, posting on social media and creating content.
Desirable skills:
·Experience of working within a Church and/or Charity environment
·A good understanding of the work of Foodbanks across the UK
·Experience of creating posters and leaflets on Canva or similar package.
Personal Attributes
·Someone who is supportive of the Christian ethos of the Charity
·Enthusiasm and reliability
·Honesty and Integrity
·Flexible, approachable and adaptable
·Kindness, compassion and empathy for the people the Foodbank serves
·To be able to identify personal limitations and ask for help when needed
To alleviate food poverty and provide support to address the drivers causing that poverty.
The client requests no contact from agencies or media sales.
Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you compassionate, organised and driven by a desire to help people live safely and independently?
At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, our Project Manager – Client (Caseworker) roles offer a unique opportunity to make a real impact, guided by our values of care, respect, integrity, and experise.
We currently have two opportunities to join our team, each providing the chance to support clients through practical, often life-changing housing interventions.
About the roles
Project Manager – Client (Permanent contract)
In this role, you will help ensure the smooth delivery of our project management services for older and vulnerable homeowners across Bristol. You’ll provide high-quality advice on housing, repairs and independent living, supporting clients to:
- repair or adapt their homes
- access essential works that enable safe hospital discharge
- explore suitable alternative housing options
- understand available funding routes
Working closely with our technical project managers, who diagnose defects, design and specify works, and oversee on-site delivery, you will guide clients through the process with clarity and confidence. Strong judgement, a proactive approach and an empathetic manner are essential, along with good organisational, numerical and IT skills.
Project Manager – Client (12-month fixed term – Making Space Project)
This role focuses on our Making Space project, supporting clients who need help decluttering or reorganising their homes to improve safety, wellbeing and independence.
You will:
- coordinate and manage a caseload
- provide information, advice and options
- offer practical and emotional support with decluttering
- help clients make informed decisions about their home environment
- collaborate with colleagues and external partners
This is a deeply person-centred role requiring a trauma-informed, sustainable approach to reduce risks, improve wellbeing and support tenancy sustainment.
Who we’re looking for
Across both roles, we’re looking for someone who:
- is empathetic, patient and committed to supporting vulnerable people.
- can use sound judgement in sensitive or complex situations.
- is proactive, organised and confident communicating with a wide range of people.
- can build trust and rapport with clients facing difficult circumstances.
- works well within a collaborative, multidisciplinary team.
Experience supporting older or vulnerable people is highly desirable.
Why join WECHI?
You’ll be part of an organisation with a big heart, a strong social purpose and a team that genuinely cares. Every day, your work will empower people to live safely, independently and with dignity, making a tangible difference in their lives and in our community.
Closing date: 08/01/2026 at midday.
Interview dates: Wednesday 14th January and Thursday 15thJanuary.
To apply, please submit your CV and a supporting statement (no more than two pages) through the provided link, telling us whether you have a preference between the two roles and why you believe you are the right person for the position.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Refuge Team Leader - Permanent, Workplace based
Salary: £26,520 rising to £27,030 on successful completion of probation
Location: Torfaen
Hours & working Pattern:
- 35hrs per week (full time)
- Monday to Friday the shifts are either 9-16.30, 10.30 – 18.00 or 11.30 – 19.00
- All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Purpose of the post: To provide assistance in the management and delivery of high quality, responsive, specialist refuge support and services that enable people to feel safe, to be empowered, and to flourish in a life free from Domestic Abuse and Sexual violence
Specific Responsibilities
As a senior member of the team, support the Refuge support service coordinator to plan, deliver and evaluate high quality, trauma informed, person led services across Torfaen
Lead the refuge team to enable women and children supported by the refuge services to achieve meaningful and impactful outcomes, led by them.
Line management responsibilities including supervisions, 360’s, inductions for the refuge team (staff, volunteers, and students).
Carry a smaller case load of single women and families.
Oversee rotas for refuge staff and make sure the refuges are adequately staffed at all times.
Work collaboratively with Community Coordinator to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.
Support women and children to have a voice and provide feedback within the organisation and the sector, including surveys, listening sessions and external opportunities
To oversee operational Health & Safety requirements within refuge services
To oversee housekeeping, maximise refuge occupancy and facilitate room turnarounds in a timely manner
Ensure accurate and timely records are maintained in relation to all aspects of the service, including inputting information into our Information Management System.
Assist with routine audits including our database recording system and developing improvement plans where appropriate
Identify training needs following audits, supervisions, observations etc, and co-ordinate training for the team.
Lead regular Refuge Team meetings and participate in Torfaen full team meetings
Support the Coordinator and Service Manager in compiling reports for Welsh Women’s Aid (WWA) Statistics and other relevant reports for projects and services
Attend core group and other similar meetings, ensuring completion of all tasks allocated to Cyfannol Women’s Aid (CWA).
Support the refuge team to when appropriate signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational, and cultural services and also CWA’s other internal services.
Being responsive to requests from other members of the organisation for quantitative and qualitative data, including for example, the creation of case studies.
A current valid driving licence, access to a car and insurance covering business use is essential.
General responsibilities
Contribute to the:
- Development and achievement of our Vision, Mission and Objectives.
- Promotion of our values, culture and aspirations.
- Creation of a safe, supportive and explorative working environment.
- Promotion of Equity, Diversity and Inclusion.
- Upholding of our Policies and Procedures.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
Closing date:30th December 2025
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.
Our mission is to stand with individuals, especially women and children, who have experienced domestic or sexual abuse, harm, or violence.



The client requests no contact from agencies or media sales.
We’re looking for someone to provide support to unpaid carers of people living with dementia through tailored emotional, practical, and advocacy support.
Key responsibilities include:
- Acting as the first point of contact on our Carer Support Line
- Providing one-to-one casework, emotional support and guidance to carers throughout their carer journey
- Signposting and facilitating access to appropriate statutory and community services
- Advocating for carers’ needs within health and social care systems to ensure they receive the support they’re entitled to
Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.
We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.
We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.
If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.
What we can offer you
- Generous Annual Leave plus the option to purchase additional Leave
- Workplace Pension with up to 6% employer contribution
- Group Life Assurance
- Health cash plan
- Employee Assistance Programme
- Enhanced Company sick pay policy
- Enhanced carers, family and other leave
- Remote working with travel costs paid
- A commitment to flexible working
- A commitment to support your learning and development
The client requests no contact from agencies or media sales.
We’re looking for someone to provide operational leadership for our Carer Support Service, ensuring safe, consistent, and compassionate handling of enquiries and triage aligned with our service model.
Key responsibilities include:
- Overseeing our Carer Support Line and initial triage, ensuring informed and proportionate decisions.
- Managing daily enquiry flow, guide team members, and coordinate early intervention cases for appropriate allocation.
- Holding a mixed caseload, including mid- high complexity cases, and act as deputy operational lead when required.
Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.
We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.
We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.
If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.
What we can offer you
- Generous Annual Leave plus the option to purchase additional Leave
- Workplace Pension with up to 6% employer contribution
- Group Life Assurance
- Health cash plan
- Employee Assistance Programme
- Enhanced Company sick pay policy
- Enhanced carers, family and other leave
- Remote working with travel costs paid
- A commitment to flexible working
- A commitment to support your learning and development
The client requests no contact from agencies or media sales.
Salary: £37,739.41 per annum
Location: Home based with regular travel to Shelter shops across East Scotland
Contract: Permanent
Hours: Full time 37.5 per week
Closing date: Tuesday the 6th of January at 11:30pm
At Shelter Scotland, we believe home is everything. Every day, thousands of people are devastated by the housing emergency — and we’re here to fight it. Our shops play a vital role in raising funds to support our frontline services and campaigns, while also connecting us with communities across Scotland.
We’re now looking for a dynamic and motivated leader to join our Retail team as Assistant Area Manager (East Scotland). In this role, you’ll help ensure our shops are safe, welcoming, and thriving spaces that inspire donations, volunteering, and sales — all contributing to Shelter’s mission of defending the right to a safe home.
About the role
This role supports the Area Manager to ensure shops across the area are safe, welcoming and thriving. You’ll represent Shelter in the community, creating positive experiences for customers, donors and volunteers while maximising Gift Aid and encouraging ongoing support.
You’ll help to oversee shop operations – from pricing and stock rotation to displays and local income-generating events, along with playing a key part in recruiting, developing and guiding Community Shop Managers.
Financial responsibility is central, following procedures, reviewing shop accounts and supporting managers to identify opportunities and reduce costs. Success means helping shops meet and exceed targets, increasing Shelter’s contribution and ensuring vibrant, well-run shops that maximise impact.
About you
We’re looking for an experienced leader who can inspire and motivate teams to deliver outstanding results. You’ll thrive in a varied role, bringing energy and creativity to shop environments, helping teams attract customers and donors, and deepening their knowledge of Shelter’s mission. With strong influencing skills, you’ll train, develop and empower people to run successful shops that raise vital funds.
To succeed, you’ll need experience managing staff or volunteers, delivering excellent customer service, overseeing multiple sites and working with budgets. You’ll also be enterprising and innovative, with the ability to engage communities and have knowledge of charity retail and how to grow sales.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits within the Income Generation directorate within the Retail team at Shelter. You will work alongside and report into the Area Manager, along with the Community Shop Managers of the shops you will be helping to oversee.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role Description
The purpose of the Executive Assistant role is to provide administrative, organisational and coordination support to the Executive Team, ensuring their time and attention are aligned with organisational priorities, goals, and objectives. The role covers executive coordination, governance administration and project support. The Executive Assistant enables effective decision making across the Leadership Team, supports the smooth delivery of priorities, and contributes to the execution of long-term strategic goals.
The Executive Team comprises the Chief Executive, Operations Director and Business Development Director. They work together as part of the Leadership Team, comprising key leaders from across the charity.
Excellent attention to detail is crucial, as is the ability to operate with discretion and flexibility. A high standard of written and verbal communication is essential. The role requires collaboration across Finance, HR, Trustees, and external stakeholders, and an understanding of effective charity governance would be desirable.
This role requires a high level of emotional intelligence, sound judgement, and the ability to build trusted relationships across all levels of the organisation. Success in this role depends on a proactive mindset, strong interpersonal skills, and the ability to remain calm and resourceful under pressure. The Executive Assistant must be highly dependable, detail-oriented, and capable of managing sensitive information with discretion and professionalism.
Responsibilities
Executive Coordination
- Manage calendars, inboxes, travel and meeting preparation for Executive Team
- Coordinate agendas and logistics for internal and external meetings
- Liaise with stakeholders, clients and partners to ensure smooth engagement
Governance Support
- Own the established governance timetable, board meeting scheduling, and trustee communications
- Draft and distribute board packs, take minutes, and track actions
- Support governance processes in collaboration with the Operations Director
- Support trustee onboarding, training, and engagement
- Ensure timely completion of Charity Commission and Companies House submissions
- Leverage AI tools and platforms to enhance business processes
Strategic communications
- Communicate with external stakeholders on behalf of the Executive Team
- Coordinate staff events and meetings
- Work with marketing and communities & projects teams for conferences and external events
Project support
- Support ongoing transformation projects in collaboration with Head of Business Functions
- Support recruitment and onboarding for senior roles led by the Head of Business Operations
- Support strategic planning and performance tracking led by the Operations Director and Business Development Director
- Support handover and re-onboarding of Executive Assistant on her return April 2027
Role Requirements
Required:
- Minimum of four years’ experience in a similar role.
- Experience supporting senior leaders in a fast paced and changing environment, taking initiative and managing competing deadlines calmly and flexibly.
- Confident communicating with the executive and leadership team, trustees and external partners in a professional and timely way.
- Able to handle sensitive and confidential information with discretion and good judgment.
- Confident coordinating meetings, preparing papers and taking accurate minutes.
- Ability to research, digest, analyse and present material clearly and concisely.
- Ability to identify and apply AI-driven tools to enhance business activities and using AI to streamline workflows and personalise business engagement.
- Comfortable stepping into an established role quickly and maintaining continuity during the maternity leave period.
Desirable:
- Experience in charity governance
- Experience in project support/management
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
We are committed to flexible working and are open to requests for different working patterns. This includes part time arrangements and four day working week requests, which we will always consider as part of the recruitment process.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place on week commencing the 2nd of February 2026.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place on week commencing the 2nd of February 2026.
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
UnLtd is a vibrant, ambitious organisation at the heart of the UK’s social enterprise sector. As a key stakeholder and leading funder and supporter of social entrepreneurs, we continuously learn and adapt to better meet their needs and maximise their impact.
We are seeking a talented Communications Manager to amplify UnLtd’s voice and influence within the sector while shining a spotlight on the incredible work of social entrepreneurs. This role is about balance: telling inspiring stories that bring their journeys to life, while also demonstrating measurable outcomes, addressing challenges, and showcasing how our unique funding and support model drives impact.
As a core member of a small, collaborative team, you will create and deliver high-quality communications across multiple channels. Your work will include managing media relations, overseeing day-to-day digital communications and social media, updating and optimising website content, producing marketing and campaign materials, managing communications projects, and supporting events.
We are looking for someone with experience in a broad communications role, including press office expertise, who thrives in a dynamic environment and brings a proactive, learning mindset. The potential for impact is significant: your work will strengthen UnLtd’s positioning as the UK’s leading organisation backing social entrepreneurs at every stage of their journey, while engaging funders, partners, and communities to build a fairer, brighter future together.
We find social entrepreneurs with bold solutions to today's challenges.
The role
The Project Officer will be responsible for the day-to-day delivery of our Council funded Adult Bereavement Service in Cornwall and the Isles of Scilly. This service aims to provide accessible, accessible, empathetic and effective support for adults affected by bereavement, particularly sudden or drug/alcohol-related deaths. The Project Delivery Officer will work collaboratively as part of the local and regional volunteer and staff team. We welcome applications from candidates who wish to job-share the responsibilities of this role.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is the 17th of December 2025 with interviews taking place on W/C 12th January via zoom or Teams due to the festive break.
Please be advised that if you do not hear from us by Thursday 8th January unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
· Applicants in Scotland: Disclosure Scotland Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
We are looking for an experienced, motivated fundraising professional to oversee corporate partnerships and individual giving, embedding the corporate and individual giving journey into all aspects of ERIC’s communications, and broadening the charity’s approach to donor stewardship to treat all service users and website visitors as future donors. You will also oversee all ERIC’s external and internal communications including our website, social media and PR.
As part of ERIC’s Senior Leadership Team, you will contribute to strategic planning, policy and decision-making across the whole organisation. This role provides strategic and operational leadership for ERIC’s fundraising and communications team. You will play a pivotal role in maximising supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting ERIC.
As Head of Fundraising and Communications, and a Senior leadership team member you will be responsible for implementing ERIC’s overall strategy. Our primary strategic objective in this area is to build our corporate and individual donor base, and you will use user data, stewardship strategy, website user experience, social media, segmented email and online service design to deliver this.
You will work closely with the CEO and provide effective line-management for two staff, and you will work with contractors and freelancers who provide social media support, videography and web development services etc.
ERIC’s reputation is built on providing families and professionals with health information that is accurate, up-to-date, clearly written and accessible. You will work with our team of qualified and experienced staff to ensure that robust systems are in place for checking and approving all the health information that ERIC publishes.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, ERIC offers a range of benefits to support the wellbeing of our employees. These include:
- 25 days of annual leave (plus 8 days paid public holidays per year), rising one day per year as a long service reward up to a max of 5 days.
- Employee Assistance Programme and access to wellbeing resources
- 3% Employer Pension contribution
- Living Wage Accredited Employer
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital training programmes and other training as required by the role.
To get everyone talking about good bladder & and bowel health from birth and taking action that supports children and families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - London
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
For this role, the successful candidate must live in the London area.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 04th January 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery.
You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us.
The key responsibilities of this role are:
Programme Operations & Service Infrastructure
- Overall accountability for the service provided to the bereaved military community.
- Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community.
- Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult).
- Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035.
- Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes.
- Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc.
- Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery.
- Ensure that lived experience remains at the heart of our services.
- Accountability for Safeguarding within the organisation.
Team Leadership
- Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals.
- Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy.
- Work with our Head of People to oversee service recruitment and onboarding.
Quality, Measurement & Improvement
- Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities.
- Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful.
External Partnerships & Collaborations
- Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders.
- Explore and propose strategic collaborations where they strengthen the support we offer to families.
- Ensure the new START (single point of contact) Programme becomes an active network-builder in the space.
- Represent Scotty’s externally at events, conferences, meetings etc within the sector.
Cross-Functional Collaboration
- Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content.
- Work with the Ops team to align delivery processes with systems, IT, and compliance.
- Support bid development and reporting for funders by sharing service insight and outcomes.
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Spending time with the Families Team and understanding everyone’s role within the charity.
- Understands the ‘as-is’ current situation for the charity’s service delivery.
- Start to document gaps, delivery inconsistencies, opportunities, risks etc.
- Understand the landscape we operate in, particularly the military and bereavement charitable environment.
- Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc.
The 60-day goals for this role are:
- Has met with counterparts at key partner organisations.
- Has highlighted key organisations not currently partnered with to meet.
- Created a stakeholder holder engagement map for our service delivery.
- Visually mapped existing beneficiary journeys across our four Programmes.
- Began work (with Ops) on requirements for initial-phase CRM for adult services.
- Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact.
- Held one in-person session with Families team.
The 90-day goals for this role are:
- Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’.
- Planned the launch of our new START navigating entitlements casework Programme
- Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief.
- Taken full accountability for the success of our Family Programmes and associated impact.
- Attended 2-3 sector group meetings representing Scotty’s solo.
- Developed a stakeholder holder engagement plan with Head of PR & Comms.
About You
Must-Have
Senior experience in service delivery, operations, or programme leadership
Strong skills in team leadership and service system design
Ability to turn strategy into operational structure and rhythm
Confident working cross-functionally and building external partnerships
Nice-to-Have
Experience working with or supporting Armed Forces families
Familiarity with CRM system scoping and procurement
Experience launching new services or scaling delivery teams
Background in bereavement or mental health support
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.





