Support jobs in copeland, greater london

For 60+ years British Heart Foundation (BHF) has been focused on transforming the nation’s heart and circulatory health. Growing income and support for our cause means we need access to the right systems, tools, and brilliant data insight. This is where our Enterprise Foundations (EF) Programme comes in to provide the best possible technology systems to support our work. 

This programme will deliver cutting-edge technologies, better systems, and data to provide the foundations for growing our income so we can support the lifesaving breakthroughs millions of people desperately need.

As our Lead Learning & Development Specialist you’ll support BHF in the successful delivery of this organisational wide Enterprise Foundations programme.

You’ll lead, design, manage and evaluate engaging learning experiences that will enable colleagues to enhance their skills. Helping colleagues to adopt changes to key systems and processes within BHF, as well as ways of working and culture, you’ll stay ahead of the curve and will, ultimately, help BHF to achieve our transformation goals.

You’ll work closely with key colleagues in this Enterprise Foundation Change Programme, as well as third-party partners to successfully maximise engagement, commitment, adoption and sustainability. You’ll also collaborate closely with the wider L&D team, business leaders and subject matter experts to drive learning initiatives aligned to transformation goals.

Working arrangements

Please note this is a fixed term contract until October 2026.

This is a blended role, where your work will be dual located between your home and our London Office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day a week on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

Experienced in designing and delivering complex learning programmes for both technical skills (e.g. Microsoft Dynamics, Azure, Power BI) and behavioural skills (e.g. communication), you’ll have previously experience managing complex learning programmes with multiple audiences, workstreams and stages, as well as experience in developing online learning resources and delivering virtual learning experiences.

You’ll be an all-round L&D Specialist but who has experience with technical training and can understand/pick up new tech quickly, able to work directly with subject matter experts and not get overwhelmed by the jargon.

To be successful in this role you’ll:

• Be able to advise, influence, interact and willingness to constructively challenge at all levels
• Understand the needs of a commercial business and can probe and analyse training requests 
• Have excellent project management and organisational skills and the ability to be driven and self-motivated when working remotely
• Be able to confidently lead on projects and see them through from beginning to end
• Have strong interpersonal and relationship building skills, adept at managing a wide range of stakeholders and work collaboratively as part of a team

About us
 
We research all heart and circulatory diseases and the things that cause them. Our research is the promise of future cures and treatments. 
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

How to apply
 
It’s quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 
 
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. 
 
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Are you fiercely dedicated to Indigenous peoples’ rights, a fluent Spanish speaker, and ready to put your networking, analytical, and strategic skills to use as part of a dynamic international campaign team? Survival International is offering a rare opportunity to join our Research and Advocacy Department, working primarily on our campaigns for the rights of uncontacted Indigenous peoples in Spanish-speaking South America. 

This is a chance to join a deeply committed Indigenous rights campaigning organisation that regularly takes on powerful targets and wins. We are looking for a creative, strategic and focused research and policy person to join us at either Officer or Assistant level. You can be part of combating the violent colonialism and land theft that is threatening Indigenous peoples worldwide – one of the most urgent crises of our time. 

For further details and how to apply, please see the job description and application form. The application form is downloadable via the 'How to apply' button.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

Harris Hill is supporting a leading global children’s education charity in their search for a motivated and highly organised Digital Marketing Assistant. This is an exciting opportunity for someone with a technical skillset, looking to build on their skills across email, CRM, paid ads, SEO and data reporting.

The organisation offers a supportive, inclusive environment with an innovative 4-day working week (Mon–Thurs), hybrid working, regular training, and a central London office.

As Digital Marketing Assistant you will:

• Build, test and send email campaigns; support automated journeys.
• Set up, monitor and optimise paid campaigns across Google Ads, Display, Meta, TikTok and LinkedIn.
• Create landing pages, embed forms and ensure correct tagging.
• Support SEO monitoring and page optimisation.
• Pull together performance data from Google Analytics and platform reports.

You bring:

• 1+ year in digital marketing.
• Proactive, enthusiastic, and solutions-focused mindset.
• Strong time-management skills and the ability to handle multiple projects.
• Experience with at least one paid display and/or social platform (e.g., Google Ads, Meta).
• CRM experience; Salesforce experience highly desirable.
• Experience using landing pages, and tagging; building handraiser/lead-capture pages is highly desirable.
• Strong organisational skills, attention to detail, and a collaborative, hands-on attitude.

You will join a fantastic, forward-thinking communications team. Apply now!

• Salary £28,000
• Location- Liverpool street, London.
• Hybrid working- 2 days a week in the office.
• 4 day week, permanent role.

Applications will be reviewed on a rolling basis, so apply ASAP. If you require adjustments during the application or interview process, please let us know.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a Development Manager to lead the growth of a corporate partnerships programme, securing new business and developing high-value, long-term relationships that generate income and enhance brand visibility.

This is a hybrid role with 1 - 2 days a week in the London office.

The Charity
An incredible health charity devoted to supporting families with the resources to be together at truly crucial times. Youd be joining a passionate team, offering some fantastic benefits including but not limited to, family friendly policies, 25 days annual leave plus your birthday off and a bonus day in December, season ticket loan and a commitment to development and training.

The Role
Corporate Fundraising and New Business Development
- Develop and implement a strategy to grow corporate income, focusing on new business and long-term high-value partnership opportunities.
- Produce high-quality, pitch-ready proposals, presentations and decks, collaborating with the Communications and
Marketing Team.

Relationship Management and Stewardship
- Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners.
- Support with cultivating key individuals (e.g. major donors, trustees, senior volunteers Fundraising Development Board Members) who can make introductions or influence support.

Management and Reporting
-Line manage, coach and support the Senior Corporate Partnerships Officer and the P/T Corporate Officer.

The Candidate
Proven track record of personally securing new five and six-figure corporate partnerships or equivalent high-value business
development deals within the last 1-2 years.

Proven experience in writing and designing compelling, tailored funding proposals and pitch decks that have secured high-value
donations and Charity of the Year partnerships of 50,000 and above.

Strong interpersonal and relationship-building skills with both corporate and philanthropic audiences.

Proven experience in working with and stewarding major donors, using a tailored, strategic approach to secure high-level income

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Do you have a heart for mobilising Christians to serve across the world in medical mission? Do you have a passion for global healthcare? If so, this role could be for you!

The opportunity

• Part Time (3-4 days per week)
• Permanent Contract
• £51,500-£63,860 FTE depending on experience.

This is an exciting time to join CMF as we head into our new strategic plan. We want to grow and expand our support to medical mission around the world.

Our Head of Global Ministries will equip CMF members and other Christian health professionals involved or interested in global healthcare mission.

The successful candidate will also oversee CMF’s mission conferences and programmes. They will engage well with current developments in healthcare mission.

This person will enjoy building bridges with other like-minded organisations and represent CMF to professional medical bodies and NGOs.

The successful candidate will also contribute to joint work with other departmental leaders at CMF.

Would you be willing to use your passion, skills and experience to support CMF in our mission to see Christian healthcare professionals united and equipped to live and speak for Jesus Christ?

You will be a person of integrity, passion, and commitment to see Jesus Christ glorified in healthcare.

This role is based at our London office with some hybrid working.

To apply, please visit our website.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our  Employment Services in Barnet.

Sounds great, what will I be doing?

We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.

When will I be working?

You will be working Monday to Friday 09:00 to 17:00

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Planned Works Surveyor – Social Housing (6-Month Contract)

Location: London Area

Rate: £350–£400 per day (depending on experience)

A social housing provider in the London area is seeking an experienced Planned Works Surveyor to support the delivery of capital and improvement programmes across its housing stock.

Key Responsibilities

• Carry out surveys on residential properties to assess planned maintenance, component replacements and upgrade requirements
• Prepare works specifications, schedules of rates and technical documentation
• Manage contractors, monitor progress and ensure works are completed to agreed standards
• Provide professional advice on building pathology, compliance and asset improvement
• Undertake post-inspections and quality checks, ensuring value for money and resident satisfaction
• Liaise with residents, contractors and internal teams to support programme delivery

Requirements

• Proven experience as a surveyor within social housing or public sector property
• Strong knowledge of planned works, capital programmes and compliance standards
• Understanding of building regulations, health & safety and housing legislation
• Ability to manage multiple projects and work autonomously
• Relevant surveying qualification (HNC/HND, Degree, CIOB, RICS, or equivalent) desirable

Prospectus is delighted to be supporting a youth charity in the search for a Head of Income Generation to lead their income generation team. 

This organisation supports young people to reach their full potential. Born in Rio de Janeiro, Brazil, the organisation has been operating since 2000 and has impacted the lives of thousands of young people at their Academy in East London, and via a national and international network of partners who are trained in our approach.

The Head of Income Generation will be responsible for leading income generation for the organisation and particularly focus on high value fundraising income streams including major donors, trusts and foundations, and corporate partnerships. Reporting into the CEO and managing a team of three, this role will work with the team to diversify and grow income levels. 

To be successful as the Head of Income Generation, this person will have experience in securing and managing income from either trusts and foundations, major donors, or corporate partnerships. They will need to demonstrate hands on fundraising and securing relationships or gifts of five or six-figure levels. Ideally this person will also have line managed others or small teams before. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Rhiannon Mehta.

If you are interested in applying to this Head of Income Generation position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon .

Do you have a heart to serve in a Christian charity? Are able to work part time for 6 months as a bookkeeper? If so, this role could be for you!

The opportunity

• Part Time (2 days per week)
• 6 month fixed-term contract with the possibility to extend
• £30,776.17 FTE, pro rata for part time to £12,310.47

This is an exciting time to join CMF as we head into our new strategic plan. This role will suit someone able to work two days per week and has bookkeeping skills and experience. This role may suit someone training for a finance-related qualification at the same time.

Our bookkeeper will work with our accountant to help with regular bookkeeping tasks like account reconciliation, filing digital financial paperwork, and processing payments.

The successful candidate will also support the wider staff team with their financial queries and assist with our membership database and direct debit scheme. This is a valuable opportunity within a friendly team to contribute to the effective management of our finances.

Would you be willing to use your passion, skills and experience to support CMF in our mission to see Christian healthcare professionals united and equipped to live and speak for Jesus Christ?

You will be a person of integrity, passion, and commitment to see Jesus Christ glorified in healthcare.

This role is based at our London office with some hybrid working.

To apply, please visit our website.

Your new company
A fast-paced and growing charity.
Your new role
Reporting to the Head of Finance, you will support the finance team during a busy period of organisational change. Duties and responsibilities include the production of monthly management accounts; budgeting and forecasting and developing and implementing costing and pricing models. You'll provide strategic financial insight to the senior management team and non-finance colleagues and support the smooth running of the finance function. The role is 100% remote. The anticipated duration is 4 months+.
What you'll need to succeed
You will be an experienced Management Accountant with prior experience of developing and using pricing and costing models. Charity background would be preferable.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Thanks for taking the time to explore the role of Partnerships Manager at the Family Holiday Charity. We're here to help families facing some of life's toughest challenges to experience the anticipation, joy and impact of a break from the day to day.

This is a new role that's key to us achieving our strategy - in simple terms, helping more families to get away and ensuring that every family has the chance to go on holiday.

This role focuses on building partnerships that generate income as well as capturing gifted breaks (accommodation, day tickets and so on) that mean we can support as many families as possible to have a holiday.

You'll need to be brilliant at building relationships, and creative with the approaches you take to offer partners and prospects opportunities to support our mission.

You'll bring strong commercial acumen and an ability to structure mutually beneficial agreements, that align partner priorities and our goals. You'll have proven experience of pitching for and winning partnership bids with a wide range of businesses.

This role will work across the whole organisation in order to deliver its objectives so interpersonal skills are key. Fortunately, we're a fabulous team. We're definitely in the small but mighty category!

This is a hybrid role, and you'll need to come into the office periodically (but none of that performative stuff about showing your face once a week), and we're open to conversations about flexbility and what that means for you! 

It's vital that you're happy and confident in making your next career move, so let's take the time to chat if you'd like to!

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Brent Core IDVA.

Salary: £27,000 - £30,000 depending on experience. 

Location: Brent Civic Centre, Wembley Police Station and Hammersmith Head Office

Hours: 35 Hours per week, 9AM-5PM. Once quarterly you will be required to work on Thursday between 1PM-9PM.

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

We work within a coordinated partnership response to violence against women and girls as part of the Angelou Partnership. Within the partnership ADVANCE provides independent domestic abuse advocacy and support for women, children and young people who have experienced domestic abuse.

The IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process specialising in working with clients at high risk. They will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women from aged 13, focusing on working with those aged 18 and over who access the domestic abuse service. They will advise women on criminal justice and civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support. Part of the role will to be to establish positive, proactive, and innovative working relationships with services providing services to clients and partner agencies within the Angelou Partnership. As a Core IDVA will work across the boroughs mentioned above, under the guidance of the team leaders and project manager.

To be successful as the Core IDVA you will need the below experience and skills:

To be successful as a Core IDVA, you’ll need to have an excellent understanding of domestic abuse and its effects on women and children and of best practice within the domestic abuse sector. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic abuse, of supporting women involved in mental health services, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.
 

How to apply:

Please apply with a copy of your CV and a cover letter via our website.

The closing date for applications is the 21st of December, interviews will take place on an ongoing basis.

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.  
 
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies. 
 
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.  
 
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
 
This role is responsible for:  
I.  Securing significant and sustainable funding in the UK for IRC’s work 
II.  Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies

Scope and Authority 
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan. 

Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.

Key Working Relationships
Internal:
•  Counterparts and senior leads in global Mass Markets team 
•  UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
•  Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
•  Digital team members (UK and global) 
•  Global Creative Studio and Brand 
•  Senior Director for Retention
•  International Operations team, incl. data & analytics roles  

Key Accountabilities

·  Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy. 
·  Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
·  Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
·  Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
·  Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
·  Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.  
·  Lead, inspire, develop and performance manage the UK Mass Markets team.
·  Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK. 
·  Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.  
·  Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required. 
·  Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
·  Be the senior contact for all mass marketing partnerships with third party supplies.  
·  Act as senior voice in cross-market working groups and committees. 
·  Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships. 
·  Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.  
·  Accurately forecast, monitor and report on income and expenditure budget lines. 
·  Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments. 
·  Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.  

Skills, Knowledge and Qualifications:

·  Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks. 
·  Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators. 
·  Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload. 
·  Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity. 
·  Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
·  Institute of Fundraising, Cass or comparable qualifications would be an advantage.  

Experience:
·  Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**  
·  Launching new channels and products with success. 
·  Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.** 
·  Experience and understanding of creative process and relationship with brand identity through different channels and audiences. 
·  Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
·  Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
·  Experience working for a centralised, international organisation would be a strong advantage.  
·  Experience using Salesforce an advantage.  

Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK. 
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.