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Support jobs in copeland, greater london

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Closing in 6 days
Friends of Moorfields Eye Hospital, London (On-site)
£35,964 per year
An exciting opportunity to join the small friendly team at The Friends of Moorfields Eye Hospital.
Posted 2 days ago Apply Now
Mind in Croydon, Croydon (On-site)
£29,824.68 per year
We are looking for an Active Minds Peer Support Groups & Activities Facilitator to join our Active Minds team.
Posted 4 days ago Apply Now
Victim Support, City of London (Hybrid)
Up to £12285.00 per annum
Posted 1 week ago
TPP Recruitment, London, England (Hybrid)
£37150 per annum, Benefits: 30 days annual leave
Posted 5 days ago Apply Now
Victim Support, London (Hybrid)
£28611.00 - £31411.00 per annum
Posted 3 weeks ago
Closing in 7 days
THE ACTORS' BENEVOLENT FUND, London (Hybrid)
£35,000 per year
Join our friendly and ambitious team at an exciting time to make a difference, providing direct help, guidance and administrative support.
Posted 3 days ago
Victim Support, City of London (Hybrid)
Up to £27870.60 per annum
Posted 5 days ago
The Royal Parks, Greater London (On-site)
£33,666 - £38,000 per year
Posted 5 days ago
Closing in 5 days
The Childhood Trust, Victoria (Hybrid)
£35,000 - £40,000 per year (pro rata, dependant on experience)
Posted 3 days ago Apply Now
Page 6 of 59
London, Greater London (Hybrid) 4.07 miles
£20 to £21.92 per hour
Full-time
Temporary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Hybrid – 2 days/week in King’s Cross, London (Tuesdays & Wednesdays)
Contract Type: 3-month Temporary Contract (with potential to extend)
Salary: £20.00 – £21.92 equivalent to £36,500–£40,000 per annum
Start Date: Immediate

About the Role
Our client is seeking an experienced and highly organised Supporter Experience & Operations Lead to join their team on a temporary basis. This is a key role focused on delivering operational excellence across supporter and membership services, ensuring a seamless experience for members, donors, and prospects.

You’ll lead on the management of supporter operations budgets, financial forecasting for 2026, and compliance, while also overseeing a small team and third-party service providers. This is a hands-on, data-driven role ideal for someone with strong CRM, financial, and customer service experience.

Key Responsibilities

  • Lead continuous improvement across supporter operations and customer service delivery
  • Manage budgets, reforecasting, and financial reconciliation in collaboration with the finance team
  • Oversee escalated member complaints and ensure compliance with policies and procedures
  • Line manage the Supporter Experience Coordinator and support a team of two
  • Maintain and improve CRM data quality (Salesforce transition in progress)
  • Manage third-party suppliers for fulfilment, contact centre, and payment processing
  • Contribute to the development of marketing technology and digital tools

What We’re Looking For

  • Proven experience in membership or supporter operations, ideally within the charity or cultural sector
  • Strong financial management and data analysis skills
  • Excellent interpersonal and communication skills
  • Experience managing CRM systems (Salesforce preferred)
  • Confident in managing suppliers and internal stakeholders
  • Line management experience and a collaborative, proactive approach

CV’s will be sent on a rolling basis.

Posted by
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: 28 July 2025
Closing date: 09 August 2025 at 23:30
Job ref: 192544
Tags: Operations, CRM, Culture, Direct / Supporters