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Closing in 2 days
Planning Aid Wales, Remote
£24,000 per year
Posted 2 weeks ago
St Giles Trust, Barnsley (On-site)
£27,000 + excellent benefits
Posted 1 week ago
NFP People, Remote
£51,174.14 per annum, this role also currently attracts £5,000 per annum Contract Allowance
Posted 3 days ago
Closing in 4 days
Refugee Council, Wakefield (On-site)
Face-to-face £20 (first hour)/Telephone £5 (first 10 minutes)
Posted 2 weeks ago
Closing in 6 days
The Rodolfus Choral Foundation, Remote
£40,000 - £50,000 per year
Posted 2 weeks ago Apply Now
Closing in 6 days
My Life Films, Remote
£40,000 - £50,000 per year FTE
Posted 1 week ago
St Giles Trust, Wetherby (On-site)
£23,000 p a + excellent benefits / Full time (35 hour/week)
Posted 1 week ago
Closing in 4 days
NFP People, Remote
£42,630 - £47,705 + London Weighting if eligible
Posted 5 days ago
Valued Recruitment, Remote
c. £55,000 (FTE - 33,000 pro rata)
Posted 3 days ago
Yorkshire Cancer Community, Remote
£32,000 - £36,400 per year
Posted 2 weeks ago
NFP People, Remote
Circa £32,100 pa (inner £3,950 pa / outer £2,275 pa) London weighting
Posted 1 day ago
Page 10 of 19
Remote
£24,000 per year
Part-time (6 hours a week)
Permanent
Job description

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

Application resources
Posted by
Planning Aid Wales View profile Organisation type Registered Charity Company size 1 - 5
Posted on: Tuesday, 27 May 2025
Closing date: 16 June 2025 at 17:00
Tags: Advice / Information, Volunteering Management, Customer Service, Engagement / Outreach

The client requests no contact from agencies or media sales.