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NFP People, Croydon (On-site)
£25,847.00 - £27,549.00 per annum
Posted 1 week ago
The Scout Association, Gilwell Park, Essex (On-site)
£39560.00-£39560.00 per year
Posted 5 days ago
Sustrans, London (Hybrid)
£36,629 per annum (pro rata for part time hours)
Posted 1 week ago
Closing tomorrow
Environmental Investigation Agency (EIA), Angel (Hybrid)
£43,000 - £48,000 per year
Posted 4 weeks ago Apply Now
Closing in 2 days
RNIB, City of London (Hybrid)
Up to £47000 per annum + 26 days holiday per year + bank hols
Posted 1 week ago
Charity People Ltd, London (Hybrid)
Up to £56704 per annum
Posted 1 week ago Apply Now
Shaftesbury, Greater London (Hybrid)
Up to £35,000 depending on experience
Posted 1 week ago
Closing in 2 days
RNIB, City of London (Hybrid)
Up to £47000 per annum + 26 days holiday per year + bank hols
Posted 1 week ago
Closing in 7 days
Alzheimers Society, Remote
£31,018 - £34,464 Per Annum
Posted 1 week ago
Page 57 of 63
London, Greater London (On-site) 2.93 miles
£29,089 per annum
Full-time
Permanent
Job description

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:
We’re seeking a Visitor Operations Supervisor—a detail-oriented, people-focused professional who can balance exceptional customer service with the effective coordination of a wide range of administrative duties.

This is a key role within our busy Visitor and Audience Operations team, supporting the smooth delivery of events, performances, and tours. You’ll take the lead in administrating our volunteer programme and ensuring seamless communication, scheduling, and compliance across the department.

The skills:
Essential Skills & Experience:

  • Strong written and verbal communication skills
  • Fluent in English and numerate
  • Excellent computer literacy, especially in Microsoft Office 
  • Confident in a busy and fast paced customer facing environment 
  • Adaptable to changing operational needs and priorities 
  • Proven ability to lead and motivate teams  
  • Demonstrates emotional intelligence and pastoral sensitivity   
  • Committed to personal and team development
  • Aligned with the Globe’s mission and ways of working 

 
Desirable Skills & Experience:

  • Confident first aider with safeguarding awareness   
  • Experience using volunteer management systems 
  • Understanding of GDPR compliance in operational contexts 
  • Previous work in theatre, cultural or heritage environments 

The team:
The Visitor and Audience Operations (VAO) department is at the heart of delivering exceptional experiences for all who visit Shakespeare’s Globe. Responsible for front-facing operations and visitor experience across the site, the department encompasses our visitor attraction offer; our tours and exhibition space delivered by Guides and Visitor Operations Assistants; a large Volunteer Steward team operating across our two performance spaces, and event support.  

Working closely with departments such as Retail, Learning, and Theatre, the VAO team ensures that every audience member, visitor, and participant receives a warm welcome and enjoys a safe, accessible, and engaging experience. The team operates across a seven-day schedule, including daytime and evening activities in all weathers, and plays a crucial role in maintaining the Globe’s reputation for excellence in customer service and visitor engagement. 

Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Benefits:

• Discount in the Globe shop and onsite restaurants/cafes

• Staff discounts via My Globe perks and better Bankside Buzzcard

• Free entry to selected shows, events and activities

• Access to our free employee assistance programme and 24/7 virtual GP service

• Enhanced maternity, paternity, adoption, and shared parental leave and pay

• Life assurance scheme

• Rental deposit scheme

• Season ticket loans

• Eye test voucher scheme

• Flu vaccination scheme

• Cycle to work scheme

• Enhanced employer pension contributions after 12 months service.

To apply:

For more information, please download the job description from our main jobs page. To apply, please complete the online application form by 10am on Monday 26 May 2025.

We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates.

Posted by
Shakespeares Globe View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 14 May 2025
Closing date: 26 May 2025 at 10:00
Tags: Administration, Volunteering Management, Theatre

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