Support jobs in surbiton, greater london

Product Owner - Dynamics (Charity)

Understanding Recruitment NFP is proud to be working exclusively with one of the UK’s largest and most respected international charities to recruit a CRM Product Manager. This is a key leadership role at the heart of a major transformation programme, focused on delivering a best-in-class CRM experience to support ambitious fundraising and supporter engagement goals.

You'll lead the CRM product strategy, owning the roadmap and prioritisation process, and ensuring the platform meets the evolving needs of both technical teams and fundraising stakeholders. Managing a small team, you’ll work across departments to shape and deliver impactful CRM solutions using Microsoft Dynamics 365 and Power Platform technologies.

This role is ideal for someone who combines strategic product ownership skills with deep CRM experience, ideally in a complex or mission-led environment. You’ll be a confident communicator, passionate about driving income growth and supporter value through well-designed digital tools and data-led decision-making.

Key Requirements:

• Strong experience as a Product Owner or CRM Manager in large-scale CRM environments (e.g. Dynamics 365, Salesforce)

• Excellent stakeholder engagement and communication skills across technical and non-technical audiences

• Experience managing a product roadmap and backlog aligned to strategic goals

• Proven ability to lead a team and work within Agile or hybrid delivery frameworks

Salary: £57,000 –£61,000
Location: Hybrid – approx. 40% in-office (London HQ)

If you're interested in this opportunity and would like to learn more, please contact Harry Bullock at Understanding Recruitment

We are looking for a Head of Communications to lead the Comms function at a strategic level, inspiring and influencing how the charity share their story with the world. You'll craft and deliver bold, creative, and inclusive communications that raise awareness for the charity.

This is a Hybrid role with 2 days a week in the London office, either SW London or West London with regular travel across England and Wales.

The Charity
Highly respected social welfare charity working to develop a range of innovative services providing practical and emotional support.

You would be joining an inclusive, welcoming organisation with a diverse workforce of passionate individuals offering fantastic benefits, including flexible working arrangements, 30 days annual leave plus 8 days bank holidays per year and an employee assistance programme as well as much more!

The Role
Work with colleagues to devise, deliver and evaluate multidisciplinary Comms Plans that raise awareness and support the charity to achieve corporate objectives.

Oversee the Helplines digital platforms and channels,including social media and websites.

Lead and oversee the production of corporate publications, including the development of compelling marketing material that engages staff, volunteers and service users.

Proactively place positive stories in the media; be the first point of contact for incoming media enquiries; and prepare spokespeople for media interviews.

The Candidate
Experience of devising, delivering and evaluating communications plans that support the delivery of organisational objectives.

Experience of web and digital media management.

Experience of working with the media.

Experience of creating and delivering high quality marketing material.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

SPORTS EXECUTIVE

Salary: £28,000 - £30,000 per annum pro rata

Reports to: Proposition Manager

Department: Marketing, Fundraising & Engagement

Location: Home-based anywhere in the UK (quarterly travel will be required to London, as well as events all across the UK through out the year)

Employment type: Fixed-term contract until end of April 2026

Working hours: 35 hours per week (we are open to Compressed Hours)

Closing date: Thursday 31 July 2025, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Please also note: we may close this role early if we receive enough interest, therefore early application is encouraged to avoid disappointment.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

We have an exciting opportunity for you to join us as a Sports Executive. This is a unique opportunity to support a varied portfolio of high-value sporting events for Cancer Research UK including events such as the London Marathon, Great North Run, RideLondon-Essex 100 and Action Challenge Ultra Series. You will work with internal and external stakeholders to deliver events which will not only be remembered by the participants and supporters but will also raise millions of pounds to fund our lifesaving research.

This is an exciting role with varied responsibilities which will help to develop and shape their careers. There is an expectation of some evening and weekend work to support our fantastic events all over the UK, but you will be eligible for time off in lieu.

What will I be doing?

• Working with the Sports Manager, account managing and developing various high-value relationships with 3rd party event partners across the portfolio 

• Work with the sports marketing team to inform the development of the Sports Team PR and social marketing plan with particular focus on our key events

• Proposing stretching sponsorship income and recruitment targets 

• Responsible for creating and managing Sports Team web pages and social media pages and producing innovative and bespoke content that is user friendly across all devices and briefing in social priorities

• Working in collaborate with our Event Delivery Team to support the planning and delivery of "On the day experiences", working with our operation teams and 3rd party event organisers to coordinate this.

• Managing annual cycle of each event within portfolio including managing the online registration platforms, updating event pages, opening/closing events and supporting on-the-day activities at events

• Through sector networking & tracking, establishing a solid understanding of our competitors and regularly conducting analysis that can be used to benefit the Sports Team as a whole

• Develop internal relationships with multiple teams across Cancer Research UK to maximise our internal Sports Team brand

• Play a key part in our Cancer Research UK on the day team for a number of Sports events (on weekends) nationally - such as the London Marathon, the Great North Run and other mass participantion events.

What skills are we looking for?

• Experience managing relationships with external stakeholders and influencing them in order to advance individual or organisational goals

• Ability to manage challenging stakeholders effectively

• Experience of managing website content and using CRM systems

• Experience of developing and delivering new business opportunities

• Good strategic thinking skills 

• Proficient in Microsoft Office and experience working with IT databases

• Good analytical and reporting skills 

• Proven ability to manage own time effectively and can work well under pressure

• Proven ability of agreeing and meeting financial targets 

• Willing to work some unsociable hours, travelling extensively and staying away from home during the event delivery season when necessary.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Age Well Coordinator to play a pivotal role in our Roehampton Older People service. 

Sounds great, what will I be doing?

Work collaboratively with the Team Leader to identify and support older people at risk of losing independence, promoting recovery and delaying health deterioration. Engage with statutory, voluntary, and independent sectors, as well as residents aged 60+, to optimise local resources and knowledge in service development. Help older residents in Roehampton access health and wellbeing services and build stronger community connections. Contribute to the ongoing development of Age Well services by sharing best practices and participating in provider forums. With support from Hestia's Fundraising Team, explore opportunities for additional funding. Co-produce community-led activities that empower individuals to improve their health and wellbeing, supporting residents to initiate and run local interest-based groups. Recruit and supervise volunteers to enhance programme delivery. Conduct outreach, including home and hospital visits when needed, and explore digital solutions to strengthen service provision. Facilitate peer support through various formats, participate in service evaluations, and help implement participatory evaluation methods. Work in partnership with the council and stakeholders to assess and respond to community needs with flexibility.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The ideal candidate will have a proven track record in developing services that address health and social care needs among vulnerable populations, particularly older adults. They will bring experience in recruiting, supervising, motivating, and supporting volunteers, as well as coordinating Age Well or Public Health programmes (desirable). Strong research skills and a demonstrated ability to work in partnership with a range of stakeholders are essential. The candidate must possess excellent communication skills—written, verbal, and digital—and be a self-starter capable of working independently and finding creative solutions to support isolated community groups. They should have the knowledge and experience needed to design engaging, relevant services for older people, with a desirable understanding of community development work. A solid understanding of older adults' health needs—including dementia, falls prevention, and social isolation—is critical. The role also requires the ability to build professional relationships across sectors, influence others, manage conflict effectively, and analyse performance data to drive improvements. A thorough understanding of safeguarding issues and the ability to respond appropriately is essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Goodman Masson are partnered with a well renowned Education charity to recruit for 2 Senior Finance Managers. 

Reporting into the Finance Director, you will lead a small team, overseeing monthly financial processes, ensuring compliance, accuracy and timeliness. You will lead on financial planning as well as Business Partnering with senior stakeholders across the organisation to ensure effective strategic decision making. 

Please note, these roles are identical, however they support the organisation across different regions. One is North London based and the other supports the West London region. 

Day to day responsibilities include

• Work closely with senior stakeholders and operational leads to ensure financial information is updated
• Take ownership of financial accounting procedures
• Ensure timely production and issue of financial reports and returns
• Prepare/review management accounts and related analysis, month end journals and bank reconciliation's
• Prepare monthly cash flow forecasts, highlighting areas of concern to senior management 
• Prepare and review annual budgets and re-forecasting
• Line manage and develop a small team
• Identify and peruse income generating activities
• Take the lead and drive regional projects

Essentials:

• Qualified/part-qualified Accountant or Qualified by experience
• Experience running effective financial systems
• Ability to analyse and interpret complex financial information and present to various stakeholders
• Experience providing financial analysis to support decision making
• Experience managing, mentoring or training teams

Desirable: 

• Experience working within a school/academies environment

Salary range is £55,000 - £65,000 (Depending on Experience) + Excellent Benefits including 11% employer pension contributions.

Hybrid working with 3 days on site in either the West or North London region. 

Please note, applications are being reviewed as and when they are received with interviews being set up on a rolling basis, therefore please apply ASAP to ensure your details are considered. 

About the role

To work with colleagues in the Tutor Engagement team to ensure the strategic priorities of Tutor recruitment and retention are delivered effectively.

The Tutor Recruitment and Engagement Officer leads on processes to ensure an appropriate number of high-quality Tutors are available to deliver our core programmes each term, including creating promotional material, and liaising with internal colleagues to ensure Tutors are equipped to start placements. They also lead on some processes to support retention, including gathering Tutor feedback, and coordinating professional development opportunities for returning Tutors. They regularly collaborate with internal and external stakeholders, building strong and effective relationships to promote the tutoring opportunity. The role will also be involved with supporting wider organisation priorities across different teams.

The role reports into the Head of Tutor Engagement and can be based in either London or Leeds.

About you

The role will best suit someone who

• Essential – has previous recruitment experience.
• Essential – has excellent attention to detail and strong administrative skills.
• Essential – has extensive experience of delivering training workshops and other recruitment-style events (such as information events).
• Essential – has demonstrable stakeholder engagement experience.
• Essential – can adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training.
• Essential - has a demonstrable passion for furthering The Brilliant Club’s mission.
• Desirable – has experience with handling and reporting on data.

An impactful London-based charity is looking for a Volunteer Operations Manager to coordinate the day-to-day logistics of a busy and diverse volunteer programme. Supporting over a million meals per month to communities in need, this organisation relies on a dedicated volunteer network across multiple London sites.

Salary: £26,300 - £30,000

Location: West London

In this role, you’ll manage volunteer scheduling, streamline systems, and ensure a smooth, safe, and engaging experience for all. You'll work closely with internal teams to align operations and support both community and corporate volunteering activities.

The ideal candidate will have:

• Experience in volunteer management or operational coordination
• Excellent organisational and interpersonal skills
• Confidence using systems to track and optimise volunteer engagement
• A passion for social impact and community work

If you’re an enthusiastic, organised professional with a background in volunteer coordination, please do get in touch!

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

People Manager

Hybrid – Home-based, typically with 1 day per month in London
£19.81 per hour
28–35 hours per week
3-month contract | ASAP start | View to extend
 

I am excited to be working with an amazing London-based charity that supports young families experiencing poverty. They’re looking for a People Manager to join their small, values-driven People Team on a 3-month temporary basis — with potential to extend.

This is a broad generalist HR role, offering the chance to make a meaningful impact quickly.

Key responsibilities:

• Provide expert HR advice across the full employee lifecycle
• Manage onboarding, changes to terms, and offboarding processes
• Support and coach managers on employee relations issues (performance, grievance, conduct)
• Lead on inductions and help drive engagement through effective people practices
• Collaborate on recruitment alongside the internal coordinator
• Ensure up-to-date HR records, compliance, and policy reviews
• Work with the Director of People on people-focused projects (e.g. wellbeing, inclusion, engagement)
• Support accurate data entry for payroll processing

About you:

• Proven generalist HR experience (ideally in the charity or SME space)
• Confident advising managers on employee relations matters
• Sound knowledge of UK employment law and best practice
• Excellent attention to detail and organisation
• Comfortable with HR systems, Microsoft Office, and producing people data reports.

If you're an immediately available experienced HR professional looking to contribute to meaningful work in a flexible, purpose-led setting — I would love to hear from you!

Job title: Mental Health Coach- Black Mental Health

Responsible to: IRIE Mind Operations Manager and Wellbeing Network Operations Manager

Salary: Starting salary is £29,446.79 per year (Full-time equivalent), (SC5 -SP22) which equates to £17,668.07 per annum at 22.5 hours per week plus 6% employer pension contribution.

Hours: 22.5 hours per week 

Contract type: Permanent, starting August 2025

Location: Hackney, E9 6ED

Benefits: See supporting documents for information on benefits.

*{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}

To ensure your application is considered please apply early as we will be shortlisting candidates on a ‘as and when basis'.

Please see the Job Description and Person Specification attached for more information.

DBS clearance at Enhanced (with Adult and Child Barring) is required for this role.

Role summary 

Working as part of a team in the exciting, challenging and diverse boroughs of the City of London and Hackney, the Mental Health Coach will facilitate groups and manage a caseload of complex clients from the start to the end of their journey in the Wellbeing Network. Working as part of a cross network blended team, you will spend part of your week as part of a blended assessment team, with the majority within a network partner organisation supporting network clients. Working with service users to identify the most appropriate care and interventions for their circumstances and together create a care plan. You will develop a relationship with the client to support discussions concerning what recovery means for each individual, identifying personal goals and measures of progress and model for the client how to manage new challenges and celebrate successes.  Working on the front line of mental health and social care, you will provide a safe environment for clients to explore their issues and demonstrate the value and outcomes of these services to bring about meaningful psycho-social change. 

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 10 August 2025, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Our partner seeks an all-round finance manager to take on the responsibility for supporting the smooth running of the finance function for a 3 month period.

Responsibilities

• Oversee the finance functions of the main charity and its associated trading entity, maintaining accuracy and efficiency across all financial records and transactions.
• Prepare monthly management accounts & analysis, ensuring these are properly communicated with budget holders.
• Prepare and present financial summaries and insights to support strategic decision-making by senior leadership and the Board of Trustees
• Maintain the cashflow forecast.
• Ensure all financial practices align with tax regulations, including VAT, Gift Aid submissions, and the preparation of required filings, including quarterly VAT returns.
• Process the payroll and administer the pension scheme.
• Liaise with external suppliers and manage banking arrangements.

Requirements

• Qualified or part-qualified accountant, with experience working in a similar role within a charity in the UK.
• Experience of preparing monthly management accounts, cashflow forecast, and summaries for senior leadership.
• Strong communication and business partnering skills, able to work effectively with finance, non-finance and senior leadership team members.

This is a 3-4 month fixed-term contract with an immediate start preferred. The organisation offers hybrid or remote working from the UK; the successful candidate will need to be in the UK for the duration of the contract, and therefore have the right to work.

Are you a skilled data leader with a passion for building effective, secure, and scalable data ecosystems? Join Shelter as our Data Architecture Manager and take ownership of the development and management of our organisation-wide data architecture.

About the role

The Data Architecture Manager will lead the Data Engineering Team and is responsible for the development and management of Shelter’s data ecosystem including the design & development of Shelters data architecture model.

The Data Architecture Manager will be responsible for developing a robust approach to providing single supporter, client and employee views, GDPR compliant consent management and seamless data flows between systems. 

Role specifics

As Data Architecture Manager at Shelter, you’ll lead the design and ongoing improvement of our data management strategy and automation roadmap. You’ll oversee complex technical data projects and manage a team of Data Engineers and Architects, supporting their growth and performance. Working closely with analysts and data scientists, you’ll ensure the development of high-quality datasets to support reporting and modelling, including Power BI outputs. You'll be responsible for enhancing our data warehouse, refining ETL processes, and ensuring 24/7 monitoring of data integrations. The role also involves managing supplier relationships, overseeing our data application portfolio, and collaborating across teams to ensure robust data quality, governance, and system efficiency. 

Apply to be part of our team and be the change you want to see in society. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that’s been formed to bring together the skills and experience to achieve this vision as part of a wider Technology and Data team within our Strategic Enablement directorate.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Salary: £34,093.64 (Including ILW)
Contract: Permanent
Location: Flexible – Minimum 1 day per month in Vauxhall Head Office
Closing date: Rolling
Benefits: 28 days annual leave (plus BH), enhanced family leave, cycle to work scheme, employee assistance programme, access to Perkbox and more

We are working with the inspiring team at Refuge, the UK’s largest specialist domestic abuse organisation, to recruit a Senior Legacy and In Memory Executive to join their team.

Refuge supports thousands of women and children every day through frontline services, while also campaigning to change societal attitudes and influence policy to end violence against women and girls.

As the Senior Legacy and In Memory Executive, you will play a key role in shaping and delivering Refuge’s legacy and in memory fundraising programmes. You will work closely with the Legacy and In Memory Manager to manage multi-channel campaigns, steward supporters with empathy and care, and help develop strategies to grow income and engagement in these vital areas.

To be successful as the Senior Legacy and In Memory Executive you will need:

• Experience working on successful legacy and/or in memory fundraising campaigns
• Experience working to and achieving financial targets
• Strong supporter stewardship and relationship-building skills
• Experience using CRM systems (e.g. Raiser’s Edge) to manage and analyse data

If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Harry.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, Refuge reserves the right to close the application period early.
If you would like to discuss this role with us, please quote the reference 2651HW
 

Digital Fundraising Lead

Ref: REQ004393

£50,000 a year

London, E15 2GW/Hybrid Working

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information please visit our website.

We are looking for a Digital Fundraising Lead to join the mass fundraising and engagement team at Scope.

In this exciting new role, you will be responsible for developing Scope’s digital fundraising strategy and embedding this across mass fundraising income streams as well as supporter led fundraising.

As the senior subject matter expert at Scope, you will lead your team in using an insight led approach to optimise digital campaigns and you will work with teams to improve the effectiveness of digital recruitment channels and the use of digital channels to improve supporter retention and the lifetime value of existing supporters.

This is a crucial role responsible for the development and day-to-day delivery of an important investment area for Scope that will help to safeguard the long-term financial health of the organisation.

The role

As the Digital Fundraising Lead, you will set the vision and strategy for digital fundraising at Scope:

· Lead on the development and implementation of digital fundraising strategy to maximise long-term income generation.

· Review the performance, opportunities, and risks of existing digital products and channels.

· Drive innovation and implement a test-and-learn approach to new investments.

· Ensure all digital fundraising activity is aligned to supporter retention and acquisition plans to maximise return on investment.

· Support other fundraising teams such as legacies, community and events with their digital programmes

About you

We’re looking for a passionate and experienced fundraising leader, with experience in developing and building successful digital fundraising strategies within charities.

· Proven track record in digital fundraising, with extensive of experience in a similar role.

· In-depth understanding of digital fundraising strategies, techniques, and best practices.

· Experience in developing and managing complex budgets including financial modelling and reforecasts.

· Demonstrated leadership abilities, including experience in managing and motivating a team.

· Ability to analyse data and trends to inform fundraising decisions.

· Experience in building relationships with multiple stakeholders.

· Knowledge of fundraising and marketing compliance

· Experience in managing external agencies and working with internal creative teams.

· Experience in managing and optimising digital fundraising campaigns, making quick decisions to increase effectiveness of campaigns

· Experience in digital marketing and analytics.

· Advanced knowledge of email marketing platforms, CRM and complex data analysis

· Understanding of sector trends and using these to optimise digital fundraising strategy.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online.

Closing date for applications: 11:59pm GMT, 31st July 2025.

Are you looking for a fulfilling & rewarding career?

Vibrance has an exciting opportunity for a Service User Engagement Lead to join our team. You will join us on a 12 month secondment contract and in return, you will receive a competitive salary of £38,916 pa, plus benefits. 

As an employer we are proud to have earned both the Investors in People Silver accreditation and ranked in the Sunday Times ‘Best Companies to work for’ list.

About our Service User Engagement Lead role:

No two days will be the same in this role.

You will be great at helping us change things and embrace new ideas and ways of working, helping others to get on board with them too.

You will provide high quality advice and support throughout our services, identifying opportunities for improvements in how our Service Users are supported.

As well as the linking with the operations team, you will build a strong and effective relationship with the central teams, to ensure a Group-wide overview of work.

You will help develop and monitor action plans to support service innovation and best practice.

You will be good at producing a range of written reports and presentations, tailored to specific audiences.

You will look externally, and support and challenge colleagues to learn from good practice elsewhere.

It is important you keep up to date with your own professional knowledge and so engaging with learning and development opportunities is a must.

What we’re looking for in our ideal Service User Engagement Lead :

Highly organised, you will have great attention to detail and help to reinforce our high standards in our work.

You will be good with data and proactively use this, other research information and best practice standards to identify opportunities for services to develop and improve. You will support others too in the use and analysis of data and its importance to service improvement.

You will demonstrate a passion to ensure the best outcomes for our service users, always placing them at the heart of what we do. Happy to challenge poor practice and internal and external policies.

You will also need to ensure that Vibrance’s Leadership Values into Actions are delivered and maintained to a consistently high level, and staff teams work with service users to identify and meet their own goals and aspirations.

Good knowledge of Care Quality Commission (CQC) requirements is essential.

You must be willing to work flexibly across our services and will have experience of managing staff and leading a diverse team, with a willingness to develop within the role. You must have outstanding interpersonal and communication skills (written and verbal), both internally and externally and have a good understanding of Microsoft Office.

As the role requires travel between services it is essential you have a driving licence and access to a vehicle for business use.

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.