Support jobs

We have an opportunity for a Customer Service Operations Manager, to join the team at SNG on a fixed term basis for 12 months.

You'll be based from our office in Hertford, combining office and home working to ensure a positive work/life balance. 

The starting salary is £40,000 - £45,000 depending on experience.

The Role

As a Customer Service Operations Manager you'll lead the Customer Services team to deliver a consistent, high-quality service “right first time” for our customers and maintain high data quality in our customer data sources. 

You will lead customer services through a period of transformational change to ensure the centre-led approach is embedded and consistently delivers a great customer experience across all channels.

Your responsibilities will include:

• Driving continuous improvement across Customer Services in line with best practice and delivering tangible benefits to the customer and the business
• Optimising customer contact across each channel, through a focused approach in meeting customer demand
• Ensuring the team deliver to KPI's in line with the business and customer needs resulting in an exceptional customer experience
• Managing the Customer Contact team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
• Ensuring clear and consistent data is captured relating to customer queries in line with GDPR guidelines, and using any data trends to support business decisions and continuous improvement

What we're looking for

You should have previous experience in a similar role, and be able to demonstrate experience of leading large customer services teams in a multi- channel environment.

You'll also need:

• The ability to inspire, support and develop others to optimise their performance
• Experience in improving productivity performance and enhancing processes
• Evidence of excellent customer service achievements in a delivery environment
• Strong stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
• Excellent communication, interpersonal & influencing skills
• A track record of meeting deadlines and working effectively with others

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

We have some great benefits at SNG, including: 

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors, so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As an Administrator, you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks, you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

Equal Opportunities

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups, as we are on a journey to increase diversity in our team. Flexible working is available in most roles, and we strive to accommodate the needs of all applicants and team members.

Main duties and Responsibilities

Admin Tasks

• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form[ET1] 
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

Person Specification

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

Please visit our website to learn more about Rising Sun, and download and fill out an application form if you feel that this role would be a good fit for you. Please demonstrating how you meet the requirements of the person specification in your personal statement. 

We’re looking for a Deputy Shelter Manager to join our friendly leadership team. This is an exciting opportunity to play a key role in the daily running and continuous improvement of our busy Shelter.

You’ll support the Shelter Manager in overseeing animal welfare, team management, and day-to-day operations — helping us deliver the highest standards of care and ensure every animal’s journey is positive from arrival to adoption.

As a live-in role, you’ll also be part of our out-of-hours cover team, ensuring the Shelter runs smoothly around the clock.

Key Responsibilities

• Act as Duty Manager, supporting the Shelter’s day-to-day operations.
• Lead on animal intake, ensuring high welfare standards and efficient use of space.
• Supervise and support staff and volunteers, encouraging development and teamwork.
• Work closely with our veterinary partners and the Animal Behaviour team.
• Uphold health and safety, animal welfare, and data protection standards.
• Support fundraising, public engagement, and community relations.

 About You

You’ll be an empathetic, organised, and proactive leader who’s passionate about animal welfare and supporting people to do their best work.

We’re looking for someone with:

• Experience in animal welfare, shelter management, or a related supervisory role
• Strong people management and communication skills
• Excellent organisation, decision-making, and IT abilities
• Calmness and confidence under pressure
• A full UK driving licence

Desirable: Animal Care qualification (e.g. NVQ Level 3), experience in animal behaviour or veterinary work, or leadership training.

What We Offer

• On-site accommodation
• 29 days annual leave (including bank holidays and your birthday off), increasing with service
• 5% employer pension contribution (NEST scheme)
• Occupational sick pay
• Health Assured wellbeing support
• Training and development opportunities
• Use of company vehicle for Shelter business
• A supportive, passionate team making a real difference every day

About Us

Little Valley Animal Shelter is an independent, self-funded branch of the RSPCA, based just outside the beautiful city of Exeter. For over 180 years, we’ve been rescuing, rehabilitating, and rehoming animals in need across Devon.

We’re proud to provide a compassionate, professional, and positive environment for both animals and people. With around 50 dedicated staff and over 100 volunteers, we work together to ensure every animal gets the best chance of a happy new life

If you’re ready to take the next step in your animal welfare career and help lead a compassionate, high-performing team, we’d love to hear from you.

Closing date: 5pm on Monday 3rd November 2025

Carers’ Resource is excited to announce a new opportunity to make a real difference in the lives of young carers. We are currently seeking to recruit:

Young Carer Service Manager, Bradford & North Yorkshire

£30,694 - £33,691 (FTE)
30 hours per week

You must drive and have access to your own vehicle.

Deadline: Sunday 9th November

The Young Carers team recognises the unique challenges young carers face and we are dedicated to providing them with the support, recognition, and opportunities they deserve. Our organisation strives to empower young carers in Bradford, Craven, Harrogate and Selby districts, and to help them thrive.

Key Responsibilities:

• Manage a Young Carers Support Service which provides wellbeing assessments, mentoring, youth activities, and events for young carers.
• Lead, support, and develop the Bradford Young Carers team of 5 staff and 3 staff across North Yorkshire, covering Craven, Harrogate, and Selby.
• Recruit and support and manage volunteers and students on placement who contribute to delivering the Young Carers services.
  
• Promote the service and engage with schools, health services, and other youth organisations to encourage awareness and referrals to the service.
  
• Work closely with other professionals to ensure young carers are recognised early and supported appropriately.
  
• Deliver the project in line with service-level agreements and commissioner requirements.
  
• In times of staff absences or shortages affecting delivery fill in for young carer workers to ensure the service continues to perform.
• Oversee data collection, monitoring, and reporting to demonstrate impact and compliance.
• When needed, support the delivery of young carers events, activities, and group sessions.
  
• Ensure safeguarding and child protection are at the heart of service delivery, maintaining up-to-date knowledge of relevant legislation and best practice.
• Contribute to the development of new initiatives, funding bids, and partnership projects to enhance the service offer.
  
• Champion the voice and participation of young carers in shaping and evaluating the service.

Requirements:

• Experience in a leadership or management role within a youth or social care organisation or similar.
• Ability to manage budgets and compile reports.
• Strong understanding of the challenges faced by young carers and a passion for supporting their wellbeing.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a diverse range of stakeholders.
• Knowledge of safeguarding and child protection policies and procedures.
• Organised, detail-oriented, and able to manage time effectively
• Valid, full UK driver’s license and access to a car during working hours

For an informal discussion contact Dolly Dalton.

Title: Project Driver

Salary: Local terms and conditions apply

Location: Nairobi, Kenya

Contract: 17 Month Fixed Term Contract

Hours: Full time – 35 hours per week

About the role

We are currently seeking a Project Driver to provide reliable and safe driving services for staff, partners and assist with transport logistics. The driver will also be responsible to ensure that the pool vehicles are maintained in a cost-effective manner by overseeing routine and preventive maintenance. 

As the Project Driver you will ensure the safety of staff and partners when transporting them, follow up the driver planning and scheduling using project Calendar and register transportation requests, and deliver correspondence to project partners when required.

Further duties and responsibilities include:

• Monitor vehicle mileage use and ensure that routine and regular service and maintenance is carried out.

• Schedule periodical vehicle examination for service.

• Determine when and what kind of maintenance the vehicle needs, and keep track of general maintenance schedules.

• Ensure sound running of the vehicles assigned and arrange minor repairs where necessary - check oil and tyres properly and keep the service vehicles in clean condition, both inside and outside.

• Perform pre–trip and post trip inspection of the vehicle and attend to any noted faults and defects.

• Update monthly mileage records - maintain logbook of each service vehicle on daily basis.

• Be proactive in providing the program team at site with timely communications and updates upon reaching/departing your respective destinations during the official travels throughout the project life.

• Provide logistical support to project activities in the office and during field activities.

Skills and Experience

As the successful candidate you will have experience working as a Driver in a previous role, preferably in an international organization, Embassy or UN system, but this is not essential.

Further requirements include:

Essential

• Driving school training or equivalent.

• Valid Class C driver’s license and clean driving record.

• Previous professional experience driving preferred; training may be provided.

• Experience of a professional driving role, ideally in an NGO environment.

• Computer literate – basic computer skills like use of word and excel packages.

Desirable

• Experience in defensive driving is desirable

This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details. 

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.

Next Steps

To apply for this exciting new opportunity, please submit your CV via our recruitment portal and answer all of the application questions. We are particularly interested in learning of your motivations for applying.

We anticipate that our selection process will begin during the week commencing 3 November 2025 and will include a driving test, and those successful at that stage will be invited to an oral interview during the week of 10 November 2025.

Closing date: 26 October 2025

As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

Careers Support Officer
Salary: £24,000 per annum, pro rata
Contract: 2 year fixed term
Hours: 21.75 per week (0.6 FTE)
Location: Cambridge, CB2

The Role

Clare College is committed to helping its students prepare for life beyond university. We seek to provide opportunities for students to build on their academic achievements, gain successful employment and embark on fulfilling and rewarding careers.

A key element in achieving this aim is the provision of enhanced careers support, delivered by our first Careers Support Officer. The postholder in this new role will support the Careers Tutor in delivering a careers service tailored to individual student needs, leveraging the involvement of the College’s alumni community to complement the service offered by the University Careers Service.

The Careers Support Officer will also proactively identify, collate and follow up offers of internships and work experience, as well as organise careers events including drop-in sessions, workshops, and external speakers.

About Us

Clare is the second oldest of the 31 Colleges in the University of Cambridge. Regarded as one of the most progressive and informal, Clare is renowned as a College that achieves academically at the highest levels, whilst also being welcoming, forward-thinking, and inclusive.

Located in the heart of Cambridge city centre, the College is extraordinarily beautiful and famed for its gardens on “the Backs” (the famous backs of the Colleges that overlook the River Cam). Clare’s Old Court, a Grade I listed building, is the centre of the College and is unique among the ancient Cambridge Colleges in having maintained its architectural integrity over the course of its history. 

Salary and Benefits

The annual salary will be £24,000 per annum pro rata, this is a part time role 21.75 per week (0.6 FTE) on affixed term contract for 2 years.

In addition to the salary you will be entitled to a free lunch when working in College, membership of a defined contribution pension scheme and you will be eligible for a bonus every year .

Closing date: 27th of October 2025
Interviews will take place on the morning of 5 November 2025.
Please note that we reserve the right to close the vacancy early if we find a suitable candidate

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Clare College is an Equal Opportunities Employer.

Clare College is committed to treating all job applications on their merit irrespective of sex, race, disability, sexual orientation, religion or belief, age, marital status or civil partnership, pregnancy/maternity or gender, where any of these cannot be shown to be a requirement of the job concerned. Recruitment, selection and promotion procedures will be monitored to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

No agencies please.

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D

About Migrateful

Migrateful is an award-winning social enterprise and registered charity founded in 2017. Our mission is to support refugees and migrants facing barriers to employment and integration in the UK by offering training, paid work, and a supportive community.

Our chefs come from diverse backgrounds, often shaped by displacement, modern slavery, or gender-based violence. Through our programme, they train to lead cookery classes for the public and corporate groups, helping them build confidence, improve English skills, and gain meaningful work experience.

Since 2017, we’ve supported over 110 chefs to deliver 5,000+ classes to 55,000 participants—creating more than 30,000 hours of purposeful employment and community connection.

About the Role

The Operations Support Officer plays a vital role in ensuring the smooth running of Migrateful’s cookery classes and the overall effectiveness of our operations. 

You’ll play the important role of supporting Facilitators by creating practical guides, coordinating training and skills-sharing sessions, gathering feedback, and maintaining up-to-date documentation such as health and safety records. 

Alongside this, you’ll help manage other key areas of Operations like responding to customer and volunteer queries, coordinating volunteers for public and corporate classes, and supporting process improvements around our use of Salesforce.

A key deliverable of this role is overseeing our invoicing process. You’ll be responsible for bi-weekly checks to ensure timely and accurate payments to our cookery class hosts (Facilitators) and teachers (Chefs). You’ll also support improvements that help us better track the real cost of our classes.

Person specification

This role would suit a proactive, organised, collaborative individual who enjoys variety in their work. You’ll need to be confident using systems, have a keen eye for detail, and take satisfaction in improving processes.

Essential

• Experience working in an operations, administrative or coordination role 
• Good attention to detail particularly in handling data, documents and financial information
• Confident engaging with a wide range of people from staff, freelancers and customers
• Ability to work independently and proactively, using initiative to troubleshoot and resolve issues
• Confident user of IT systems, particularly Google Workspace and CRM software (e.g., Salesforce)
• Willingness to undertake reasonable responsibilities beyond the scope of the job description

Desirable

• Experience creating, updating, and maintaining user guides and training materials
• ​Willingness to provide occasional out-of-hours support
• Knowledge of food safety and hygiene procedures, or possession of a relevant qualification (e.g. Level 2 Food Hygiene)
   

Key Responsibilities

Invoicing

• Perform bi-weekly invoice checks and capture these on Salesforce
• ​Support the continuous improvement of invoicing systems 

Support Cookery Class Hosts (Facilitators) 

• Coordinate the periodic recruitment and onboarding of new Facilitators
• Update and improve Facilitator user guides and training materials
• Maintain regular communication with Facilitators, including announcements and process updates
• Carry out in-class observations and provide constructive feedback to Facilitators
• Provide out-of-hours remote support for Facilitator
• ​Share and implement improvements based on Facilitator feedback and survey results

Volunteer Coordination

• Respond to volunteer queries and troubleshoot the Volunteer Portal
• ​Ensure adequate volunteer coverage for all cookery classes
• Create supporting material to enhance the experience of volunteers in classes

General Operations Administration

• Maintain up-to-date operational records (e.g. DBS checks, risk assessments, food hygiene certificates)
• Complete ad hoc administrative tasks (e.g. equipment inventories, printing and laminating recipes)
• ​Support the implementation of operational policies across venues and staff

Cover and Additional Support

• Provide occasional out of-hours support to facilitators
• ​Willing to support the Operations team during periods of annual leave to ensure continuity of work

Systems and Process Improvement

• Contribute to the improvement of internal systems and processes, including support for Salesforce streamlining
• Office based admin e.g. purchasing office supplies, tracking equipment
• Support onboarding and off boarding of staff members

This is a hybrid role that requires you to work from our HQ office in Farringdon, London four days a week. Please note that you may be required to attend classes or other events outside your usual working hours. In these instances, you will be given advance notice and can claim time off in lieu (TOIL) during the week. 

We are recruiting for Community Fundraising Lead to recruit and support volunteers to fundraise and deliver income growth; balancing the need to be hands-on and actively fundraise with developing fundraising initiatives for the long-term. Working with both the Marketing and Income Generation teams, there will be opportunities to collaborate on projects and develop leads for support to maximise on fundraising activities and donor acquisition.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will be ambitious and proactive, supporting in the creation of new relationships and looking for ways to promote the charity in various local settings. You will be responsible for implementing a community fundraising strategy across a diverse range of networks – including individuals, organisations and businesses. Liaising with people at all levels, the role will be varied and have the potential for the post-holder to be creative in testing out new activities, with the opportunity to promote and be involved with exciting national campaigns and events.

Information about the role: 

For further information, please see the attached job description. 

Salary: £28,000 – £34,000 FTE

Hours: 21 hours per week over 3 days

Location: Hybrid-working based in the Midlands, with frequent travel to supporter locations (Home Counties/ Midlands) and occasional travel to Head Office (Leamington Spa)

Please note, there is a requirement to drive for this role.

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Location: Camden/Haringey

Salary: £40,326 - £42,978 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week(Required to work some weekends and shift work)

Contract: Permanent

Closing Date: Wednesday 5th November 2025

Closing Time: 00:00am

Interview Date: Friday 14th November 2025

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Service Manager at Solace Women's Aid. 

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Our 24 hour specialist supported accommodation service provides support for women affected by any form of violence, including domestic abuse and/or sexual violence who are experiencing poor mental health and/or problematic use of substances, to build towards an independent future. This service is a high needs service.

The team delivers one to one support in the form of weekly keywork sessions working within a psychologically informed framework to create support plans with residents and build on skills and competencies. We use a strengths-based approach in the hope that service users can move on into the community or a lower needs service to live a better quality of life whatever that may look like for the individual.

In addition, the team is responsible for the building management including Health and Safety, void turn over, financial management, the repairs and living environment.

About the Role

As the service manager you will oversee the following areas of work of which there is more info in the job Description.

1. Operational management of the service
2. Lead and develop a staff team
3. Manage staff & Service Performance
4. Promote Solace and build relationships in the borough
5. Ensure Financial accountability & compliance
6. Be part of an On-Call Rota
7. Corporate Responsibilities

About You

If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you’ll thrive in our diverse feminist team of professional women.

Ideal candidates will have: 

• Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse.
• In-depth knowledge advising on a range of options including safe housing, criminal justice, civil remedies and risk management.
• Demonstratable knowledge of adult and children safeguarding
• Experience managing staff
• Experience managing a project
• Have Excellent written and verbal communication skills
• Ability to work well under pressure, prioritising workload and crisis management
• Sensitive and non-judgemental approach when working with vulnerable clients
• Experience in risk assessment, management and safety planning
• Willingness to work some weekends to cover the rota

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement/Expression of Interest how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

Please note this a remote role with regular travel across Manchester, Lancashire and Cumbria

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

Are you an experienced fundraiser ready to lead a motivated team and make a real difference?

We’re looking for an Area Manager to lead our Community Fundraising team across the South of England (Devon, Cornwall, Gloucestershire, Wiltshire, Oxfordshire, Dorset, Hampshire, Berkshire, Surrey, Sussex & Kent)

As an Area Manager, you’ll play a key role in driving income growth, supporting your team, and ensuring fundraising activity delivers the best possible results.

In this home-based role, you’ll work closely with colleagues across fundraising, partnerships and volunteering to strengthen local engagement and ensure our supporters feel valued and connected.

Key Responsibilities:

• Lead, develop and support your regional Community Fundraising team, ensuring they perform at their best and feel supported throughout their careers.
• Set and manage income targets, monitor progress and report key performance indicators to the Community Management Team.
• Work with your team to deliver annual operational plans that grow income and increase supporter retention.
• Collaborate with other Area Managers and the Community Marketing Manager to maintain consistency in stewardship, compliance, and fundraising processes across all regions.
• Partner with colleagues in Philanthropy, Corporate, Trusts, and Legacy teams to maximise opportunities within your region.
• Ensure all fundraising activity adheres to legislation, best practice guidelines and internal policies.
• Work with internal teams to coordinate marketing, event logistics, and the development of new fundraising products.

About You:

• Proven experience in community fundraising and achieving ambitious income targets.
• A skilled people manager with experience in coaching, developing and motivating teams.
• Strong relationship builder with excellent communication and collaboration skills.
• Confident in managing budgets and using data to monitor performance and guide decisions.
• Experienced in leading projects and delivering results on time.
• Flexible and able to work occasional evenings and weekends as required.
• Full, clean driving licence.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

If you thrive on achieving results through teamwork and collaboration, we’d love to hear from you. Join us as an Area Manager and help shape the future of community fundraising across the South of England — empowering local supporters to make an even greater impact.

(This role is based is home based. To ensure availability for in-person meetings and collaboration when required, applicants must reside within approximately one hour's commute of Leeds or Manchester)

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

This is a fantastic opportunity to join our small, friendly team and play a pivotal role in improving social care practice across the country, this role will include:

· working with frontline health and social care providers across the country to transform care and support

· creating an inspiring and engaging learning environment (in person / virtual)

· working alongside other projects within SCIE.

What we are looking for:

· knowledge and experience of adult social care practice

· experience of developing and delivering training courses on a range of topics

· commitment to equity, diversity, and inclusion

· confidence in delivering virtually.

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.