Support jobs

Waking Night Recovery Worker - 1 (Whitehaven, Cumbria) Location: Lowther Street,Whitehaven, Cumbria Salary: £23,810 FTE Hours: 30 hours per week You've got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Waythrough as a Recovery Worker.  Right now, our Crisis service in Whitehaven is looking for someone like you to work with us, supporting individuals through their recovery journey, providing innovative recovery and crisis service interventions. Day-to-day, you will work with individuals to support the development and delivery of ‘client led’ recovery and safety planning, helping others to regain sustainable control over their challenges and maximise independence.  And, when it comes to liaising with statutory and voluntary agencies to give people access to a full range of services, again, we’ll rely on your expertise. The chances are, you already work in the mental health field. What is for certain is that you're caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health.  To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We’re seeking a dedicated Quality and Performance Manager to join our team at Lister House, our care home in Ripon. In this key role, you’ll take the lead on audits, data analysis, quality initiatives, and policy implementation to ensure we continue to deliver the highest standard of care. Working alongside the Senior Care Management team and the Quality and Care Standards team, you’ll help drive continuous improvement, share best practices, and support quality enhancements across other RBL care homes.

This role offers 37.5 hours per week, working 5 shifts out of 7 days. 8:30am to 5:00pm. Offering a salary between £45,793 to £49,506 per annum.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. A full UK driving licence is required.

Key responsibilities:

- Plan and deliver a programme of audits, ensuring action plans are implemented and monitored. Communicate findings with Registered Managers, Department Leads, and the Senior Care Management team to drive service improvements.
- Identify trends, lessons learnt and support the development of robust quality strategies.
- Work closely with clinical colleagues to implement best practice guidance and evaluate its impact. Lead and support quality improvement projects within the care home.
- Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
- Lead on HR processes and manage the Practice Development Facilitator

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 25 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Professional subscription paid by RBL (where it is essential to the role)
- Free enhanced DBS check
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
- Free on-site parking

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

A unique opportunity has arisen to join SSAFA, the Armed Forces charity, as the Community Engagement Manager for the South West region.

About the role

In this new and pivotal role, you will lead efforts to grow awareness, engagement, and income generation through a vibrant network of volunteer-led branches across  London and the South West region. As the primary point of contact and support for these branches, you'll play a vital role in empowering volunteers and fostering a sense of community and belonging throughout the region.

Working closely with the wider regional team, you will help deliver SSAFA’s new community engagement strategy — a central part of an exciting period of transformation and strategic growth for the charity.

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region.

The role involves extensive travel within the region and may require occasional evening or weekend work at short notice. A company car can be provided to support this.

About the team

With the support of the Regional Manager – Casework and Community Engagement, this role plays a key part in establishing, coordinating, and leading a team of Community Engagement Volunteers across the South West Region of England.

The primary focus is to drive awareness, increase fundraising, and strengthen engagement in alignment with the strategic direction set by the Director of Welfare Operations.

You will work collaboratively with other regionally based Community Engagement Managers and strategic partners across the Fundraising, Marketing, and Communications directorate to help shape policies and guidance for branch activities,

The role involves regular meetings, both in-person and via Microsoft Teams, and you will benefit from a comprehensive support package including training, mentoring, and ongoing professional development.

About you

You will be an exceptional individual to lead this exciting initiative during a critical period of change. The ideal candidate will be a driven and highly motivated professional with a strong track record in fundraising, a solid understanding of fundraising regulations, and proven experience in leading and supporting volunteers in their efforts.

You will have excellent relationship management skills and a deep understanding of volunteer engagement and development. You will be a natural communicator with demonstrated success working with volunteers; experience in volunteer recruitment, induction, and best practice would be a strong advantage.

You will be a confident and credible networker, capable of representing SSAFA to a wide range of external stakeholders, building strong partnerships and enhancing the charity’s profile across London and South East England — all while operating remotely as part of a collaborative and regionally dispersed team.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

MARAC Cordinator

Location: Remote with occasional onsite work
Department: MARAC
Job Type: Full time
Contract Type: Permanent

Are you passionate about working to support victims of domestic abuse? If so, this role could be for you.

Multi Agency Risk Assessment Conference (MARAC) Coordinator

We have an exciting opportunity for a role based within our London MARAC Team, that requires knowledge and experience working within the domestic abuse sector, as well as strong administrative, interpersonal and stakeholder liaison skills.

Multi Agency Risk Assessment Conferences are regular meetings where information is shared by a variety of key organisations both statutory and non-statutory on the highest risk domestic abuse cases in order to create safety/action plans that help reduce and manage risk to victim/ survivors.

This position will require you to work closely with the MARAC Head of Service, MARAC Team, MARAC Chair and partner agencies to ensure referral thresholds are met, meetings are well organised, effectively coordinated, and accurate recordings of the meetings are taken and distributed following planned delivery requirements.

We are looking for a highly organised individual with the passion to make a difference, you will need proficient I.T. skills particularly in Word, Excel and case recording data base systems.

Standing Together is committed to ensuring our workforce is reflective of our diverse population and is therefore committed to increasing representation of staff of Black, Asian and Minority Ethnic (BAME) backgrounds across all roles and at all levels. We strongly encourage applications from within BAME communities.

Salary: £30,192 (ILW) per annum
Full Time: 35 hours per week
Location: Remote with occasional onsite work

CLOSING DATE FOR COMPLETED APPLICATIONS:

Friday, 30th May 2025, 22:59pm
Interviews: Friday, 6th June 2025

REF-221578

Database Administrator

We are looking for a highly competent Database Administrator to join a Governance team.  This is an exciting opportunity to work across the Diocesan team to ensure the database is maintained accurately, efficiently and in a timely manner.

Positions: Database Administrator

Location: Hove/Hybrid

Hours: 22.5 hours work per week with flexibility as to how hours are worked across the week

Salary: £16,068 per annum (pro-rata FTE £26,780)

Contract: Permanent

Benefits: 28 days of annual leave plus bank holidays and 2 privilege days per year, flexi-time, free parking, the ride to work scheme, a range of staff development activities and the Diocesan Pension Scheme with 15.1% employer contribution.

Closing Date:  Midnight on 1st June 2025

Interviews: Interviews will be held in Hove on 9th June 2025.

About the Role

As Database Administrator you will be responsible for the upkeep of the diocesan CMS database and act as the diocesan Superuser to provide support, training and advice to other diocesan users.

What you’ll do:  

• Act as the expert user for the CMS database –granting permissions and offering support, training and advice to diocesan users including staff, clergy and parish officers
• Make updates to the CMS database to reflect changes in the diocese to ensure data accuracy, including after Annual Parochial Church meetings (APCM) and Mission and Pastoral scheme amendments
• Generate reports and mailing lists for diocesan users
• Act as an assistant user for the People system and Salesforces system.

About You

The ideal candidate for this role will have:

• Experience of using database systems

• Expert knowledge and experience of MS Excel and of creating mail merges in Excel and Word

• An understanding of the Church of England and parish governance and structures (desirable)
• The ability to establish constructive working relationships with people at all levels

The organisation wants its commitment to equality, diversity, and inclusion for all to be reflected in the composition of staff and are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.

You may have experience in other roles such as Database and Systems Officer, CMS Systems Administrator,

Data and Systems Support Officer, Data Administrator, Information Systems Coordinator, Database and Reporting Officer, Church Management System (CMS) Coordinator, Diocesan Data Officer, Parish Information Support Officer, Digital Information Administrator, Diocesan Systems Support Administrator, Church Systems and Data Officer, Data and Compliance Administrator, Clergy & Parish Records Coordinator, Database and User Support Officer, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Community Link Worker

Location: Ealing

Salary: £26,560 inclusive per annum

West London Crisis Recovery House is Registered Care Home, working in a recovery model. The services are staffed 24/7 and offer support to the residents aged 18 and upwards.

The Role

• To promote independence by supporting service users to move on positively.
• Develop networks across West London to build strong move-on pathways from the WLCH.
• Ensure discharge KPI timescales are adhered to within the WLCH.

Key Accountabilities:

• Collaborate with Team Managers to develop strong community links, ensuring effective housing support for all residents.
• Directly run, manage or supervise groups or activities as appropriate.
• Effectively manage a service user caseload by prioritising workload.
• Organise and provide purposeful one to one service user action planning sessions and reviews.
• Directly run, manage, or supervise activities and groups designed to support residents in the discharge process and their integration into previous or new living arrangements.
• Adhere to the Community service referral procedure.
• Using their processes, provide a needs assessment, risk assessment and risk management plan for each individual service user.
• Where appropriate refer service users to other support services e.g. housing, counselling, CAB etc. 
• To increase service users’ independence and self-esteem, promote and encourage access to services that develop personal wellbeing, health, and life skills training
• Ensure confidentiality is maintained as detailed in their Confidentiality Policy.
• Participate in key aspects of the Service as requested by the Team Manager.

General Accountabilities

Administration:

• Maintain appropriate paperwork as required by the organisation and by the Commissioners who fund the day services.
• Provide copies of individual support plans and reviews of same to referrers.
• Accurately contribute to service monitoring systems.
• Maintain accurate service user’s records.
• Observe any written policies, procedures and guidelines for good practice issued by the organisation.
• Provide regular reports as required to the Team Leader.
• Ensure the petty cash procedures are used when money is spent locally on groups/ activities and other resources.
• Ensure compliance with Health and Safety legislation and their Health and Safety policies and procedures

Liaison:

• Liaise with appropriate statutory and voluntary agencies and provide information as necessary.
• Build and maintain positive and productive relationships with local community groups, resource providers, and partnership organisations.
• Present the Community Link Worker and the Day Service in a professional and positive way to external organisations.
• Attend local meetings and conferences of relevance to the service.

Supervision and Training:

• Accept regular support and monthly supervision from line management.
• Attend training courses and events as required.
• Attend and contribute to staff team meetings.
• Assist as requested in the selection of volunteers.
• Provide personal supervision to volunteers/ or less experienced workers as assigned.
• Assist as requested in the induction of new staff according to their Induction Policy

Equal Opportunities:

• Comply with and implement the organisations Equal Opportunity Policy at all times.
• Show a commitment to providing/working with diversity in the service

Health and Safety:

• Comply with their Health & Safety policies and procedures.
• Take personal responsibility for own health and safety and report incidents and potential hazards as necessary.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Location: Remote Homebased in South East and London Region

Multiple locations - Guernsey · West Berkshire, UK · Isle of Wight, UK · Oxfordshire, UK · Surrey, UK · London, UK · Jersey · Kent, UK · Hampshire, UK · West Sussex, UK · East Sussex, UK · Buckinghamshire, 

A unique opportunity has arisen to join SSAFA, the Armed Forces charity, as the Community Engagement Manager for the South East and London region.

About the role

In this new and pivotal role, you will lead efforts to grow awareness, engagement, and income generation through a vibrant network of volunteer-led branches across  London and the South East region. As the primary point of contact and support for these branches, you'll play a vital role in empowering volunteers and fostering a sense of community and belonging throughout the region.

Working closely with the wider regional team, you will help deliver SSAFA’s new community engagement strategy — a central part of an exciting period of transformation and strategic growth for the charity.

Whilst the post is homebased, to be eligible for this role you are required to live in the South East and London region.

The role involves extensive travel within the region and may require occasional evening or weekend work at short notice. A company car can be provided to support this.

About the team

With the support of the Regional Manager – Casework and Community Engagement, this role plays a key part in establishing, coordinating, and leading a team of Community Engagement Volunteers across the South East and London Region of England.

The primary focus is to drive awareness, increase fundraising, and strengthen engagement in alignment with the strategic direction set by the Director of Welfare Operations.

You will work collaboratively with other regionally based Community Engagement Managers and strategic partners across the Fundraising, Marketing, and Communications directorate to help shape policies and guidance for branch activities,

The role involves regular meetings, both in-person and via Microsoft Teams, and you will benefit from a comprehensive support package including training, mentoring, and ongoing professional development.

About you

You will be an exceptional individual to lead this exciting initiative during a critical period of change. The ideal candidate will be a driven and highly motivated professional with a strong track record in fundraising, a solid understanding of fundraising regulations, and proven experience in leading and supporting volunteers in their efforts.

You will have excellent relationship management skills and a deep understanding of volunteer engagement and development. You will be a natural communicator with demonstrated success working with volunteers; experience in volunteer recruitment, induction, and best practice would be a strong advantage.

You will be a confident and credible networker, capable of representing SSAFA to a wide range of external stakeholders, building strong partnerships and enhancing the charity’s profile across London and South East England — all while operating remotely as part of a collaborative and regionally dispersed team.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Location: Birmingham

Salary: Grade 5 - £37,181 per annum

Contract: Fixed term maternity cover until March 2026

Hours: Part time – 30 per week – working pattern can be negotiated but will need to include Wednesdays

Closing date: Thursday 22nd May 2025 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.

About The Role

The role of Team Leader is essential to the day-to-day management of the Hub and in particular the delivery of front-line services, contracts and projects. You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About You

You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful.

The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our Birmingham hub specialises in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• Prioritise diversity and have an inclusive mindset
• We work together to achieve our shared purpose

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Chair of Trustees
Inspire Change. Lead with Purpose.
Oxford | Voluntary Role (Expenses Reimbursed)
Commitment Approx. 1–2 days per month, including Board meetings and strategic engagement.
About the Organisation
A respected counselling charity dedicated to supporting adults in distress. Committed to providing accessible, high-quality mental health support to those in need, regardless of financial circumstances.
The Opportunity
We are looking for an experienced leader to take on the role of Chair of Trustees. This is an opportunity to make a lasting impact, guiding the Board, partnering with the CEO, and driving the charity’s strategic vision.
Key Responsibilities
•  Provide leadership to the Board, ensuring strong governance and strategic oversight.
•  Support and challenge the CEO, ensuring sustainability and service excellence.
•  Drive inclusion, innovation, and ethical decision-making.
•  Chair engaging and productive Board meetings (six per year).
•  Act as an ambassador, helping expand the charity’s network and reach.
Who We’re Looking For
We’re seeking a values-driven leader with a strong strategic mindset.
Essential:
•  Experience in governance, leadership, or a trustee role.
•  Strong understanding of charity governance and board dynamics.
•  Excellent communication, facilitation, and leadership skills.
•  Passion for ethical, inclusive leadership.
Desirable:
•  Background in mental health, counselling, or social care.
•  Knowledge of Oxford’s charitable and community sector.
•  Fundraising or financial expertise.
What’s in It for You?
•  A rewarding leadership role in a respected organisation.
•  The chance to shape strategy and long-term impact.
•  Work with a passionate team dedicated to mental health support.
If you’re ready to lead meaningful change, please apply online today, I would love to hear from you.

 

Legacy Officer (Maternity Cover)

 

Role Summary:

As part of the Major Gifts and Planned Giving team, this role is responsible for managing a caseload of approximately 80 legacy estates, including pecuniary, specific, residuary and life interest estates. The Legacy Officer will also assist the team with legacy enquiries and pledges, supporting donors on their legacy journey, as well as managing PETA’s free will services.

 

Position Objective:

• Ensure that gifts in wills to PETA are handled appropriately, sensitively and efficiently, maximising legacy income to support PETA’s mission to protect animals.
• Effectively communicate PETA’s mission to potential legacy supporters, and deal with enquiries from supporters in a timely manner.

Term of Employment:

Fixed-term, maternity cover

Hours of work:

Full-time (part-time hours considered)

 

Reports To:

Director, Major Gifts and Gift Planning

Salary:

£29,000 - £34,000

Location:

Remote in mainland UK

 

Primary Responsibilities and Duties:

Augustus Club

• Administer legacies in a professional and approachable manner, to include correspondence with solicitors and other interested parties
• Maintain departmental information, files, and records related to legacy estates
• Act as the point of contact and grow and mature relationships with stakeholders and external groups in order to attain information needed to carry out the role
• Work with various stakeholders on contested legacies, collaborating with other charities where needed
• Be able to communicate to supporters how important and desirable legacies are to PETA
• Respond to enquiries and requests for assistance from Augustus Club members and planned-giving prospects
• Document pertinent information about planned-giving members for the purpose of enhancing and building relationships
• Remain current on estate-planning practices as well as fundraising techniques and methods used in the non-profit sector, attending professional training seminars as needed
• Keep up to date on probate and tax laws, informing the team of any changes

Other

• Maintain a clear understanding of – and the ability to articulate – PETA's objectives as well as details about specific global PETA programmes
• Assist in the training of new major gifts and/or planned giving assistants
• Maintain and expand knowledge of relevant departmental software (e.g. Revolution Online, ResearchPoint, Raiser's Edge, and Convio) in order to improve communication with donors
• Assist with the preparation and proofreading of mailings
• Perform any other tasks assigned by the supervisor
• Maintain strict confidentiality at all times

Qualifications:

• Minimum of one year of planned-giving or other development experience
• Excellent written and verbal communication skills
• Thorough knowledge of animal rights issues and PETA campaigns
• Demonstrated exceptional attention to detail
• Demonstrated ability to prepare professional business communications
• Proven ability to organise and manage multiple projects simultaneously and effectively
• Proven ability to use initiative and work independently
• Proven experience in legacy fundraising and administration
• Ability to insert files into databases using high levels of precision and attention to detail while maintaining confidentiality
• Commitment to PETA's objectives
• Adherence to a vegan lifestyle strongly preferred

An exciting opportunity has arisen for a Digital Communications Officer to join a specialist charity. This is a part-time, permanent role within the Marketing and Communications team, responsible for driving digital engagement, managing social media platforms, and supporting awareness and fundraising campaigns. You will play a key role in amplifying the charity’s mission, helping to engage key audiences, raise vital funds, and support impactful advocacy work.

Key Responsibilities:

• Manage and grow the charity’s social media channels, ensuring content is timely, engaging, and aligned to key messages
• Plan and deliver paid and organic digital campaigns, including social advertising and paid search
• Monitor, analyse, and report on digital and social media activity, using insights to optimise campaigns
• Create engaging digital and print assets that bring campaigns to life and support fundraising, awareness, and advocacy work
• Collaborate with colleagues and individuals with lived experience to produce compelling user-led content
• Draft blogs, articles, and other written materials to raise awareness and inspire support
• Identify and engage with influencers, media, and relevant online communities to build visibility and reach
• Support internal communications, ensuring staff are informed and engaged with digital activity
• Ensure all marketing and communications activity complies with data protection, accessibility, and relevant regulations
• Stay up to date with digital trends, tools, and best practices to continually enhance the charity’s digital presence

Ideal Candidate Profile:

• Proven experience in digital marketing and communications, ideally within the charity or not-for-profit sector
• Experience delivering social media and digital content campaigns across platforms such as Facebook, Instagram, LinkedIn, and X
• Proficient in managing paid and organic social campaigns, including SEO and paid search
• Confident in using content management systems such as WordPress
• Strong understanding of digital storytelling, content creation, and audience engagement
• Analytical, with experience using data and insights to drive performance
• Familiar with social media management and listening tools
• Experience using Canva or Adobe Creative Cloud for content production
• Excellent written and verbal communication skills, with attention to tone, voice, and accessibility
• Highly organised, proactive, and able to manage multiple projects independently
• Experience working as part of a small team and collaborating with agencies, freelancers, and suppliers

Job reference number: J88530

Location: Remote, with occasional days in London (approx. 6 per year)

Salary: £28,000 per annum (pro rata of £35,000 FTE)

Working Hours: Part-time, 28 hours per week (Tuesdays, Thursdays, Fridays required)

Contract: Permanent

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

We are delighted to be working with Shaftesbury, the disability charity that enables each child, young person and adult to live a life that adds up for them, and who seek an experienced Individual Giving Manager (Retention) to join their team.

Building on a 180 year track record they work to improve the quality of life for people with disabilities through their wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland.

With exceptional people skills, the successful Individual Giving Manager (Retention) will be responsible for developing and delivering strategies that strengthen relationships with existing cash supporters, regular givers and gaming (lottery) supporters to ensure they feel valued, engaged, and connected to Shaftesbury’s mission. This role focuses on enhancing supporter loyalty and lifetime value through personalised, insight-led communications and stewardship initiatives.

Working across a range of channels—including direct mail, telemarketing, gaming, and digital—you will drive income growth by deepening engagement and identifying opportunities to increase income from existing supporters.

You will demonstrate:

• Proven experience in donor retention, direct marketing, or individual giving within the charity sector, with a strong understanding of audience segmentation and donor journeys.
• Outstanding communication skills (verbal and written) and the ability to tailor compelling and persuasive fundraising appeals for a range of audiences.
• Experience of setting, working to, and meeting, fundraising targets, with an innovative approach to developing new fundraising products.
• Excellent organisational skills including experience of planning and managing multiple projects simultaneously.
• Commitment to Shaftesbury’s Mission, Values and Christian ethos

You will be a collaborative, team player with the ability to work under pressure and deliver outcomes to tight deadlines with exceptional project management skills.  Experience of working with telemarketing or similar agencies to drive revenue is desirable, but not essential, as is experience with legacy marketing and gaming products and a familiarity with digital marketing / fundraising, and email automation tools. Knowledge of care sector fundraising, local authority funding and HMRC Gift aid processes would also be an advantage.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 30 May 2025

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Salary: Grade 4 - £34,085 per annum

Full time: 37.5 hours per week

Location: Flexible with travel as required to deliver training – frequency will vary

Contract: Permanent

Closing date:  Sunday 18th May 2025 at 11.30pm

Do you have a good understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer and you could soon be helping us to help better support professionals and their clients with housing problems.

About the Role

You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.

About you

To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with a strong understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications.  The role will involve travel to deliver training as needed.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

A unique opportunity has arisen to join SSAFA, the Armed Forces charity, as the Community Engagement Manager for the Northern England region.

About the role

In this new and pivotal role, you will lead efforts to grow awareness, engagement, and income generation through a vibrant network of volunteer-led branches across Northern England. As the primary point of contact and support for these branches, you'll play a vital role in empowering volunteers and fostering a sense of community and belonging throughout the region.

Working closely with the wider regional team, you will help deliver SSAFA’s new community engagement strategy — a central part of an exciting period of transformation and strategic growth for the charity.

Whilst the post is homebased, to be eligible for this role you are required to live in the Northern England region.

The role involves extensive travel within the region and may require occasional evening or weekend work at short notice. A company car can be provided to support this.

About the team

With the support of the Regional Manager – Casework and Community Engagement, this role plays a key part in establishing, coordinating, and leading a team of Community Engagement Volunteers across Northern England.

The primary focus is to drive awareness, increase fundraising, and strengthen engagement in alignment with the strategic direction set by the Director of Welfare Operations.

You will work collaboratively with other regionally based Community Engagement Managers and strategic partners across the Fundraising, Marketing, and Communications directorate to help shape policies and guidance for branch activities,

The role involves regular meetings, both in-person and via Microsoft Teams, and you will benefit from a comprehensive support package including training, mentoring, and ongoing professional development.

About you

You will be an exceptional individual to lead this exciting initiative during a critical period of change. The ideal candidate will be a driven and highly motivated professional with a strong track record in fundraising, a solid understanding of fundraising regulations, and proven experience in leading and supporting volunteers in their efforts.

You will have excellent relationship management skills and a deep understanding of volunteer engagement and development. You will be a natural communicator with demonstrated success working with volunteers; experience in volunteer recruitment, induction, and best practice would be a strong advantage.

You will be a confident and credible networker, capable of representing SSAFA to a wide range of external stakeholders, building strong partnerships and enhancing the charity’s profile across Northern England — all while operating remotely as part of a collaborative and regionally dispersed team.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.