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Remote
£33,062 per year (+ £3,367 London weighting if applicable)
Full-time
Temporary (12 month)
Job description
As a User Journey Support Manager, you will play a key role in helping social entrepreneurs access the funding and support they need to create positive social change. Working as part of our Social Entrepreneur Support Directorate, you'll be one of the first people applicants engage with, helping them understand our funding opportunities, navigate the application process, and access the right support at the right time.
Working across a range of funds and programmes, you will perform numerous actions such as answering applicant enquiries, assessing applications, managing award communications and delivering pre-application support. Your work will ensure applications move smoothly through the process and that every applicant receives a fair, accessible and inclusive experience.
Alongside delivering high-quality support, you'll help us continuously improve the experience we offer. Working closely with colleagues, you'll identify barriers faced by applicants, contribute to the development of accessible resources and processes, and bring the voice of social entrepreneurs into how we design and deliver our services. If you're passionate about equity, inclusion and helping people turn ideas into lasting social impact, this is an opportunity to make a real difference every day.
This role would suit someone who enjoys balancing people-focused support with strong organisation and attention to detail. You'll be equally comfortable speaking with applicants, managing complex information and data, and working collaboratively with colleagues to improve systems, processes and the overall applicant experience.
Organisation
UnLtd - the Foundation for Social Entrepreneurs
View profile
Registered Charity
Registered Charity
We find social entrepreneurs with bold solutions to today's challenges.
Refreshed on: 14 September 2026
Closing date: 20 September 2026 at 11:49
Tags: Administration, Advice / Information
The client requests no contact from agencies or media sales.
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Job description
This is an exciting opportunity to shape how we attract, welcome and retain supporters across a range of products, including cash gifts, regular gifts, raffles and the weekly lottery and multiple channels, including direct mail, email, social media, telemarketing and face-to-face fundraising. You'll lead the planning and optimisation of individual giving supporter acquisition activity, managing budgets and performance, agency relationships and driving sustainable income growth.
Joining a collaborative and ambitious team, you’ll line manage one direct report and work closely with colleagues across fundraising, data & insight, supporter care and digital.
You’ll have the chance to make a visible impact within a charity with more than a century of life-changing work behind it.
The Role
As Marketing Manager, Acquisition & Engagement, you will lead the individual giving programme to attract new supporters and drive lifetime value.
You will plan, deliver and optimise donor acquisition, welcome journeys and ongoing stewardship across a range of fundraising products and channels.
Focusing on donor acquisition, you will develop targeting and testing strategies to improve campaign performance and welcome journeys, whilst managing campaign budgets and delivering accurate income forecasts for your fundraising channels.
Additionally, you will:
- Line manage and develop one direct report
- Develop fundraising campaign briefs
- Monitor and report on campaign performance and donor acquisition success
- Manage supplier relationships and invoice processes
- Ensure GDPR and Fundraising Regulator compliance
- Support the development of strong fundraising propositions
About You
To be considered for this role, you will need:
- Experience of supporter acquisition and engagement across a variety of products and channels
- Experience of working with cold data suppliers
- Experience of developing and implementing supporter journeys
- Strong direct marketing experience across both print and digital channels
- Experience of face-to-face fundraising management
- Experience of managing relationships with suppliers and agencies
- Ability to manage multiple campaigns simultaneously from concept to delivery
- Experience of setting and monitoring income and expenditure budgets, and cost negotiation
- Knowledge of how to analyse results to assess campaign performance
Organisation
Posted on: 14 September 2026
Closing date: 02 October 2026 at 17:03
Tags: Campaigns, Fundraising, Marketing, Project Management, Blind, Individual Giving
The client requests no contact from agencies or media sales.
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