Support manager jobs in esher, surrey

Start date: September 2025

Key Responsibilities: 

1. Assessing learner skills and needs to establish starting points/baseline, with other TAP staff

2. Setting up and supporting learners in work placements to develop their skills and gain meaningful experience

3. Observing and evidencing the learner journey (keeping detailed records), monitoring learner progress (including target progress)

4. Liaising with families and team around the learner as required and to contribute to reviews- ensuring learners are working towards their outcomes and aspirations

5. Supporting employers and learners to work together effectively- suggesting and implementing reasonable adjustments

6. To work with Curriculum Manager/Team Leaders to support learners during class days, helping to create learning materials as needed.

7. To work with Curriculum Manager/Team Leaders to support learners with travel training, wellbeing support and signposting to extracurricular/socials and community events

8. Working alongside the Engagement Officer to find, source and maintain employer relationships

9. To support learners during social events, insight days and trips

Please see job description for further information 

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.c

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

The post holder will work closely with the Head of Education and Development to support the delivery of BASHH’s broad programme of education and training. They will be responsible for the day-to-day administration of the STI Foundation and will provide executive support for the STI Foundation Steering Group and BASHH’s Education Committee.

They will also support the BASHH membership function to ensure that BASHH meets the changing needs of our members and drives forward the agenda for better sexual health and HIV care for all.

Joining at an exciting time for BASHH, the post-holder will ensure the continued integrity and credibility of BASHH’s extensive education and training offering, playing a significant role in equipping our world-class genitourinary medicine workforce to build, adapt to and influence change at a national and global level.

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in Hammersmith & Fulham?

About the role

The Hammersmith and Fulham Supported Pathway are recruiting for a Support Worker at The Old Theatre; a 12-bed female-only very high support needs hostel based in Hammersmith.

In this role, you will be supporting our clients on their road to recovery in a psychologically informed environment; aiding clients to gain necessary skills to move on from our services and into suitable accommodation. You will work with a caseload of clients, aiding them to gain necessary skills to maintain independence in the community. The role is focused on supporting residents around their strengths and aspirations for the future.

About you

These roles will suit people who can;

• Work with clients to identify their personal aims and ambitions and work towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Complete administrative records relating to client work, housing management and health and safety.
• Coordinate with external services relating to substance use, mental health, physical health, domestic violence and more, to provide a multiagency approach to clients’ support.
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.

*For genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 23 July 2025

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you passionate about making a difference in the lives of vulnerable young people? We’re looking for a Senior Support Worker to lead and inspire a team of Housing Support Workers across two new Ofsted-registered schemes in Lambeth, supporting young people aged 16–17 with complex needs.

You’ll play a key role in ensuring high-quality, trauma-informed support that empowers our young residents to build independence and secure long-term housing. You’ll lead by example—facilitating one-to-ones, team meetings, and training sessions, while ensuring safeguarding, risk assessments, and personalised support plans are delivered to the highest standards.

What you’ll be doing

• Leading and supporting a team working across 7-day shifts, including weekends and nights.
• Ensuring trauma-informed, person-centred support plans are in place and regularly reviewed.
• Responding promptly to safeguarding concerns and liaising with partner agencies.
• Supporting young people to develop life skills and move towards independent living.
• Promoting a culture of trust, empathy, and emotional safety within your team.

What we’re looking for

• Experience working with vulnerable teenagers aged 16–17.
• Proven ability to lead or supervise a team in a 24/7 support environment.
• Strong understanding of safeguarding and trauma-informed care.
• A Level 3 qualification in social care, youth work, or housing (or willingness to work towards it).
• Excellent communication, empathy, and resilience.

Our values
At Peabody, our values guide everything we do. We are:

• Compassionate – We care deeply about the people we support and each other.
• Inclusive – We celebrate diversity and strive for equity in all we do.
• Accountable – We take ownership and deliver on our promises.
• Empowering – We support people to grow, thrive, and reach their potential.
• Collaborative – We work together with openness and respect.

What we offer

• Up to 25 days’ annual leave + bank holidays
• Flexible benefits including healthcare, dental, and tech schemes
• 4x Life Assurance
• Paid qualifications and apprenticeship opportunities
• Two paid volunteering days per year
• Family-friendly policies
• Up to 10% matched pension contribution

Additional information

• This role requires an Enhanced DBS check
• Peabody does not offer visa sponsorship – you must have the right to work in the UK

Closing date: 22nd July 2025 at midnight. We may close this advert before the advertised closing date, depending on the number of applications received. 

Rainbow Migration is the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system and has been campaigning for their rights since 1993. We are recruiting for a Legal and Support Services Assistant to act as a first point of contact for the charity and assist the legal and support services teams.

The Legal and Support Services Assistant will help ensure smooth delivery of our services. You will be the first point of contact for new queries and play a key role in providing the information needed and passing enquiries to the relevant service.

This role will receive full training and support as required to deliver your responsibilities, which include the following:

• Provide admin support for the legal and support services teams
• Answer calls and emails
• Prioritise enquires from service users or signpost them to other organisations
• Organise legal advice sessions for asylum and partnership service users
• Input data onto our Salesforce database
• Write minutes for legal and support service team meetings
• Assist with organising and running events (e.g. Pride, service user Christmas party)
• Assist with preparations for training and presentations

Rainbow Migration’s vision is that LGBTQI+ people can settle safely in the UK and lead fulfilling lives.

Our values are: 

• Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration. 
• Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us. 
• Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services. 
• Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system. 

Diversity, inclusion and anti-oppression

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.

We strive to build a team that reflects the diversity of the community we work in and welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.

We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum.

We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet all the necessary criteria in the person specification. If you wish to qualify under this scheme, please make this clear when applying.

We send a selection of questions in advance of job interviews to give applicants more thinking time. You are welcome to take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. Please let us know if we can make other adjustments to support your interview process.

Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all unspent criminal records and subsequently to undergo a basic DBS check. See our website for more information.

Role overview

Contract type: Permanent

Hours: Full-time (35 hours per week Monday to Friday). Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £25,244 FTE with potential annual step increases up to £28,412, plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April.

Location: Rainbow Migration’s wheelchair accessible offices are based between Vauxhall and the Oval, London. This role will have an office-based contract but the postholder can choose to work from home for part of the week in agreement with their line manager as per our hybrid working policy. You must be available to work from our offices in London when necessary. The successful candidate would also be welcome to work from the office full-time if that is their preference. At the time of posting this advert, staff mostly work from home. There might also be occasional travel outside London with plenty of notice. Please contact us if you have any questions.

Annual leave: 25 days per year rising after 24 months by 1 day after each year of service to a maximum of 28 days per year (pro rata if working part-time).

Benefits:

• Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)
• Enhanced parental leave and pay
• Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)
• Separate salary step and inflationary increases considered every year
• TOIL system
• Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year
• Policy on staff loans or salary advances for difficult times
• Work laptop and mobile phone
• Training and learning opportunities
• Occupational health assessments for disabled employees to understand how we can support and make reasonable adjustments
• Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters
• Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss feelings and challenges)

How to apply

Closing date: 9am 25 July 2025

Interview dates: Initial interviews will be online on 7 August 2025. A second round of face-to-face interviews in London will follow.

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email in the JD.

Please send to the email in the JD:

1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We would also be grateful if you could complete this optional monitoring form (link in JD).

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)
3. State how many hours a week you wish to work and if you have a preferred pattern
4. Explain if you have used AI to help with your application in any way and the reason why. While AI can be a helpful tool, we expect all applications to reflect your own experiences, qualifications and style of writing. Transparency is valued, so applications that are obviously written with AI without explanation will not be considered

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.
3. Accept that owing to the nature of the work, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job offer and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check. See our website for more information.

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices and respect the personal circumstances and needs of people with lived experience.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form (link in JD) to request support and they will confirm if they can match you with a mentor to support your application.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy. Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Information is kept for the minimum period necessary, which for CVs, covering statements and/or audio or video submissions for unsuccessful applicants is 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.

About the role

The National Churches Trust awards grants to help keep churches of all denominations well maintained, open and in use. We have an exciting opportunity for an experienced Grants Manager to join our Church Engagement team and oversee our grants programmes, ensuring the funding is delivered to best-practice standards and in a way that supports our vision to see open churches thriving at the heart of their communities.

The future of church buildings is our biggest heritage challenge; we are looking for someone who can help us to ensure our grants are effective and delivered in a way that is transparent, inclusive and impactful and makes a positive difference.

About the National Churches Trust

As an integral part of the UK’s heritage, we want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations with the challenges and opportunities they face. Our vision is to see open churches thriving at the heart of their communities.

Our mission

• We Speak Up: churches are valued and supported
• We Build Up: churches are well maintained, adaptable and in good repair
• We Open Up: churches are sustainable, open and welcoming support

Our values

• Being straightforward in responding to others’ needs
• Providing support that makes a difference
• Joining forces to achieve greater impact
• Driving change that brings our vision closer

To find out more about the role and to apply, please visit our website via the Apply button.

Closing date: Midnight on Thursday, 10 July 2025.
Interview dates: Wednesday, 6 / Thursday, 7 / Friday, 8 August 2025 in Westminster, London.

Advocacy Project Manager

Join Mind in Tower Hamlets, Newham, and Redbridge as our Advocacy Project Manager to lead our Tower Hamlets Advocacy Service. You’ll oversee a skilled team, build strong partnerships, ensure contract targets are met, and embed co-production and inclusivity in everything you do.

Location: Tower Hamlets
Salary: £40,000
Hours: Full-time, 37.5 hours per week
Contract: 12 month FTC - potential to become permanent 

Key Responsibilities:
• Manage day-to-day operations and performance of our Tower Hamlets advocacy service.
• Ensure contract targets and KPIs are met, including monitoring and reporting.
• Supervise, support and develop advocacy staff and volunteers.
• Champion co-production and culturally sensitive service design.
• Build strong partnerships with commissioners, health, and community organisations.
• Contribute to service development and funding opportunities.

About You:
• Qualified advocate (National Advocacy Qualification).
• Experience managing advocacy or support services, preferably in mental health.
• Skilled in staff supervision, service performance, and stakeholder engagement.
• Committed to anti-racist and inclusive practices.
• Excellent communication and organisational skills.

Why join us?
We are a dynamic, inclusive charity affiliated with national Mind, committed to empowering diverse communities and transforming mental health support.

Apply now to lead with purpose and make lasting impact.
 

Closing date: Monday 28th July at 9am

Interview date: Wednesday 30th July
 

We welcome applicants from all backgrounds, especially those with lived experience.

We are looking for a collaborative individual with strong management skills to build relationships and deliver activities in partnership with our local communities.

The Community Engagement manager will be responsible for in building relationships with new, and existing community partners to expand our reach and increase our delivery of inclusive and engaging experiences through co-production with our local communities.

The Community Engagement Manager is also responsible for supporting the development of, and working with, our two community advisory groups – our community Youth Forum of Young Curators and our Community Cultural Champions who help to shape and co-curate our programming including exhibitions and events.

You will be someone with experience of managing community engagement activities or programmes in a museum, heritage, charity or similar organisation. You will be confident in leading on evaluating the impact of our community programming for GPM’s audiences and committed to continuously improving our offer. You will have a strong commitment to equality and diversity, with experience of developing audiences through implementing accessible and inclusive practice. You will feel comfortable working with colleagues from a range of professional backgrounds and varying levels of seniority, and similarly with the diverse cluster of communities that together are responsible for West London’s vibrant culture.

You will share our passion for co-creation and be skilled in building relationships between organisations and the communities they serve.

Please see our website for full details and how to apply. It is anticipated that interviews will take place 6th – 8th August at Gunnersbury Museum.
Hybrid and flexible working is available based on the operational needs of the Museum Service.

We are looking for a candidate with strong experience of both digital and grassroots campaigning, to manage our Campaigns By You campaigning. Reporting to the Head of Campaigns By You, you will create and manage campaigns, and use the platform to drive change in the UK, making our country fairer, more respectful and more sustainable.

The Campaigns By You platform is the part of 38 Degrees where the general public and partner organisations can use our free software to run campaigns on anything from saving their local community spaces to major national issues. This role is also central to helping 38 Degrees build a broad and representative movement of supporters, who regularly take action to create impact on the big issues of the day.

This job is for you if you’re passionate about making the country fairer, more respectful, and more sustainable – and if you have the skills and drive to run popular, timely, creative, impactful, people-powered campaigns to make it happen. We’re looking for a digital campaigns expert who is quick to react to the news of the day, who’s happy to pick up the phone and find the perfect case study, who’s able to manage partner relationships well and who’s able to translate complex issues into easily understandable language.

There are no formal education requirements for this role. As long as you can show us that you have the skills we don’t mind where you got them from! To be successful in your application you must meet the requirements of this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

Your background and experience

We are looking for someone who understands 38 Degrees, our model and our organisational culture already, and our fierce determination to change our country – campaigning to do so without fear or favour whoever is in power. You will have worked at, or with, a similar organisation to us, where our supporters are our purpose, and you’ll be ready to engage in discussions about campaigning tactics and way of working from day one.

The Campaigns By You platform is central to our mission to give people power in order to make the country fair, respectful and sustainable.

You understand how to translate complex issues into everyday understandable language and you’re experienced in running digital and offline campaigns that create change in local, national, political and corporate issue areas.

You’ll have loads of experience in digital-first campaigning, especially knowing how to use a large email list to spark activism, but also will love using a range of digital tools and platforms to give people the power to influence decision-makers.

You’ll be able to demonstrate experience of effective partnership and project management, thrive working in a fast paced reactive environment, sound judgement and good decision making, and be able to build productive, collaborative relationships at all levels that help you succeed in the CBY team, wider Impactful Campaigns Department and across the organisation as a part of the Senior Management team.

Click here for the full job description

About us

38 Degrees is one of the UK’s biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.

38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Why you’ll want to work here

The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours.

Benefits include:

27 days holiday per year (plus bank holidays); Office closure between Christmas and New Year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; (note we are currently piloting a 4 day working week for 6 months, working Monday-Thursday); Flexibility to work 90 days overseas per tax year (30 day maximum per travel in any location as per approval process); One month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; Employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.

Our commitment to Diversity & Inclusion

We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.

To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.

38 Degrees is committed to inclusive working practices, so during the application process we commit to:

• Paying for childcare whilst you’re at 38 Degrees interviews or tasks
• Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom.
• Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one
• If there anything else you’re concerned about or think we could provide, please let us know.

To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

The successful candidate must have the right to work in the UK at the time of appointment. 

Application Questions (max. word count: 2000 words across all questions)

1. Tell us about a successful campaign that you played a leading role in. What was your role? What made the project successful in your view?

2. What do you think the biggest challenges and opportunities for 38 Degrees’ campaigning are over the next year? How do you think we could use the CBY platform to overcome the challenges and maximise opportunities?

3. Describe the most difficult challenge you’ve faced when leading a team (for example on a project or campaign). What was it, and how did you resolve it?

Purpose of the Job

Hammersmith, Fulham, Ealing & Hounslow Mind deliver services across five sites in West London. Two sites are operated by HFEH Mind and three sites are run by our partners.

We are looking for a proactive and organised Facilities Co-ordinator to support the smooth running of our charity's buildings across all five sites. This is an ideal role for someone with some experience in facilities, property services, or office co-ordination who would like to support a large but locally focused mental health charity.

Key Responsibilities

General

With a commitment to providing high-quality and accessible spaces to a diverse community, working knowledge of the health and safety obligations of operating community buildings, and a friendly, non-judgemental attitude, you will be required to:

Day-to-day Site Operations

• Conduct basic site checks; schedule, prioritise and carry out minor repairs (e.g., replacing lightbulbs, replacing camera batteries, reporting larger maintenance issues).
• Escalate any issues to the Business Support Manager when necessary.
• Ensure spaces are tidy, clean and safe in accordance with health and safety guidelines.
• Maintain guidelines and site handbooks, ensuring all are up to date.
• Ensure supplies checked and well stocked (toiletries, stationery, refreshments, toner).
• Liaise with central services to oversee onsite deliveries.
• Co-ordinate movement of items/ stock between sites.
• Report shared IT and photocopier issues to relevant suppliers. 
• Ensure waste disposal at HFEH Mind sites are compliant with local authorities’ guidelines.

Health & Safety Support

• Support with regular fire alarm testing and fire drills.
• Help maintain health and safety records and reports.
• Assist with onboarding staff on building safety (e.g., exits, alarms).
• To be a First Aider and Fire Warden (training will be provided) and ensure training is up to date. Organise other staff to be Fire Wardens.

Security & Access

• Keep track of keys and access fobs; maintain register.
• Ensure security systems are in working order (CCTV, alarms).
• Liaise with external contractors as required.

Coordination & Admin

• Assist Business Support Manager with maintenance schedule and supplier review schedule.
• Maintain records for H&S inspections (fire extinguishers etc) and risk assessments.
• Help gather quotes for minor works or maintenance.
• Ensure all facilities related invoices are provided to finance.
• Check post at registered office(s) regularly and manage facilities email inbox.
• Contribute data for management reports.

Person specification

Essential

• Experience in a facilities or office coordination role, ideally across multiple sites.
• Good understanding of health and safety in the workplace.
• Comfortable handling basic manual tasks (changing lightbulbs, moving boxes, etc).
• Good IT skills. Confident using Microsoft Office (especially Excel and Outlook).
• A commitment to the values of HFEH Mind and respecting the needs and confidentiality of our service users and visitors.

Desirable

• Fire warden and first aid training.
• IOSH Managing Safely qualification.
• UK driving licence.
• Living within easy travelling distance of our sites

Qualities:

• Strong communication and organisation skills.

• Comfortable working independently across multiple sites.
• Able to communicate with staff, clients and visitors in a calm and orderly way.
• A positive and initiative-taking attitude, dependable with a can-do attitude and a problem-solving mindset.
• Able to work well within a team and engage with staff.
• Diligence.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a Standard DBS check

We're pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.

Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future. 

The Operations team plays a key role in driving that mission. Over the coming years we’ll be modernising our systems and processes to ensure they’re fit for now, as well as in the future. Much of this work is already underway, and we’re now ready to start our exciting new chapter.

We’ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’. To hear more about these exciting new changes and how you can play your part in our story, click on the Apply button to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role 

We are looking for a Senior Business Support Officer to support the Chief Finance and Operating Officer in the overall management of the function. You’ll have ownership of regular Operations Leadership Team (OLT) meetings and support our leaders in reporting to OLT, the Senior Leadership and Executive Teams, and Trustees.

A key part of the role will be support for effective and efficient governance, working closely with colleagues across Operations to optimise and support.

What you'll do

• Support the CFOO in the overall management of the Operations directorate, including administrative support for the CFOO.

• Understanding the business calendar, reporting and meeting structures and developing and maintaining excellent systems to ensure the Operations team meet and support all organisational deadlines.

• Develop and maintain knowledge of the charity including strategy, key projects, initiatives, clients and stakeholders.

• Support the CFOO in the preparation of formal papers for SLT and ELT meetings, and for trustee board and subcommittee meetings.

• Overseeing the collection and reporting of departmental performance indicators.

What you'll bring

The ideal candidate will have a proactive approach and a desire to learn new things, who finds the challenge of transformation exciting. We’re on a mission to be fit for the future, and this role will work across the entire Operations team to ensure we remain on track. 

• Experience of providing senior stakeholder support to an excellent standard

• Proven experience of liaising at a senior level, working across teams

• A track record of writing documents for senior stakeholders in various formats. Experience of taking formal minutes is desirable 

• Proactive approach, with the ability to prioritise own workload with minimal supervision, with a team approach 

• Ability to provide timely and accurate briefings to senior leaders to maximise their efficiency

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

The in person/office attendance expectation for this role will be a minimum of 2-3 days per week.

Interviews for this role will be held on Friday 25 July 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Communications, Community Development and Support Officer to join a dynamic team to deliver WA-UK’s objectives. 

The appointee will develop and manage WA-UK’s Communication & Community Development strategy in coordination with the Fundraising Officer, the Programmes Officer, and in partnership with Taawon.  We’re looking for a team player who will devise communication strategies and produce content that informs and inspires multiple audiences including supporters, donors and other stakeholders.  You will set outreach targets, play an integral role in advancing campaigns – off-line and on-line – to advance the objectives of the charity and actively manage the website.  The post-holder will also provide administrative support and ensure the smooth running of the office

Duties & Key Responsibilities

Communications, outreach and community engagement

Guided by WA-UK’s objectives and strategic priorities and working in collaboration with its key partners:

· develop and lead on implementing WA-UK’s communication and community development strategy;

· produce content that informs and generates knowledge for the benefit of multiple audiences including supporters, donors and stakeholders; and utilise different mediums through which to disseminate that content;

· set outreach targets and grow and diversify the charity’s audience;

· devise and manage campaigns (offline and online) to advance WAUK’s objectives;

· regularly update website content (including quarterly e-news), WAUK Facebook page, X, Instagram profiles, LinkedIn;

· liaise with Taawon to coordinate messaging and appeals as and when necessary;

· maintain and update mailing lists;

· with the fundraising officer, promote the charity’s public profile (directly and indirectly) including through participation in multiple fora and with other stakeholders, charities, NGOs operating in the humanitarian space;

· promote opportunities for grassroots initiatives to engage with WA-UK.

Support and reporting

The appointee will:

· provide support to the programme officer and fundraising officer as and when needed

· provide the board with regular updates on the implementation of the communications and community engagement strategy

· contribute to the production of reports issued by and for the board including the annual report.

Administration

The appointee will be responsible for:

· basic book-keeping;

· monitoring and processing donations (digital and postal), responding to donors and updating databases;

· answering calls & inquiries including by email and post;

· general office admin tasks such as filing, maintaining office supplies.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience.  You will be a team player who is proactive, driven and ambitious to excel with good attention to detail. 

Essential experience

· a track record as a communications officer in the development sector.

· experience conducting research and drafting content on development related matters for a diverse audience.  

· experience creating digital content – written and visual – for different purposes such as appeals and news items.

· a successful record of working in a team including with partners based overseas.  

· proven ability in developing professional networks, partnerships, and external representation.

Essential knowledge and skills

• excellent team-working skills.

• excellent drafting skills and an ability to convey key messages clearly and concisely.   

• excellent communication and reporting skills. 

• advanced computer skills in MS Office, especially Excel and Word.

• attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

• excellent numeracy skills.

Personal qualities and competencies

• strong interpersonal skills.

• be driven, proactive, focussed, and able to spot and create opportunities.

• strong organisation/planning skills and ability to plan and deliver against targets

• strong time management skills and ability to prioritise, multi-task and work under pressure.

• ability to deal with information confidentially and respond with sensitivity.

• ability to resolve differences and negotiate to accommodate difference.

· Arabic language skills

Personal attributes and other requirements

· ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

· commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

· commitment to anti-discriminatory practice and equal opportunities.

· ability to apply awareness of diversity issues to all areas of work.

· able to work flexibly in emergencies and meet deadlines.

· a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

· commitment to abide by organisational policies, codes of conduct and practices.

· commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.