Support manager jobs in waltham forest, london
About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
· advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
· user involvement projects that help organisations improve what they offer by listening to people who use their services
· local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
· innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
The post-holder will lead a team of advocates working with adults and young people across NHS and private hospitals and the local community.
You will be required to provide line management support, be the point of contact for our stakeholders and ensure high quality delivery of our advocacy contracts.
Key responsibilities
î Lead the delivery of assigned advocacy services actively encouraging your team to contribute to service planning, quality improvement and development.
î Ensure the team provides instructed and non-instructed advocacy and signposting, working to the advocacy empowerment cycle and actively promoting self-advocacy throughout all work with service users where practicable.
î Ensure the team capture high quality advocacy notes, outcomes information and other evidence into the Case Management System in a timely manner.
î Maintain up-to-date knowledge of new legislation and reports and current trends and issues in mental health, mental capacity, care act, and health and social care legislation, local and national policy relating to people with mental health issues and disseminate across your team.
î Ensure quality standards are achieved by implementing operational policies and procedures to maintain professional and consistent advocacy services.
î Ensure contracts are delivered within budget, to agreed key performance indicators, case work standards and monitoring requirements, eg producing reports including quarterly monitoring reports.
î Lead on raising awareness of the advocacy service to service users and potential referrers.
î Ensure referrals are allocated efficiently, appropriately and within the requirements of the contract.
î Provide support and supervision to your staff team including professional development, appraisals, team meetings and work review meetings, and organisational activities such as CPD lectures and staff briefings.
General responsibilities
î Participate in team meetings and training (and make sure your staff to attend).
î Keep to our policies, including health & safety, and risk regulations.
î Work to our mission, vision, and values.
î Carry out other projects and tasks as needed.
î Participate in personal, team and organisational development.
î Contribute to monitoring reports.
Person specification
Essential
î Experience of delivering advocacy.
î Achieved qualification in advocacy.
î Proven leadership ability and strong people management skills.
î Experience of managing contracts and delivering advocacy services.
î Understanding of statutory and non-statutory advocacy.
î Sound knowledge of current issues in health and social care policy, practice and legislation.
î Exceptional stakeholder management abilities with experience of building effective relationships with ranging commissioners, partners, service users and colleagues.
î Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees to service users and employees.
î Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies.
î Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
î Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision and values.
Desirable knowledge, experience and qualifications:
î Achieved qualification in advocacy management Advocacy qualification.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
We help people speak up and make decisions about their health, wellbeing and social care.




The client requests no contact from agencies or media sales.
We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.
If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you.
We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.
We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.
We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission.
How to Apply
For Job Role specifics please see the Job Description attached. The role is a fixed term contract to 31st March 2027, with the possibility of this being extended. The role will require travel, with 3 days per week traveling to Fuller, Smith and Turner sites. Previous applicants need not apply.
To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.
Closing date for applications is 04/08/25. First stage interviews will be held w/c 11/08/25.
Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.
The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.
We will only contact those who have been selected for interview.
We request no contact from agencies.
We are Special Olympics GB. We are Inclusion in Action.




We are recruiting a Suicide Prevention Officer to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in how to prevent suicide.
What you will do:
Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.
Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.
Build relationships and partnerships to expand our reach and influence.
Support the creation of e-learning and digital training resources.
Prepare stakeholders for, and debrief them after, suicide interventions.
Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.
Champion safeguarding, health and safety, and equality across all activity.
To be successful in this role you will have:
A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.
A recognised training qualification or willingness to work towards one.
Experience in delivering and developing training programmes and community-based projects.
Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.
Strong relationship-building, presentation and time management skills.
Professional curiosity, resilience, and a commitment to safeguarding.
Confidence in working independently and remotely, with ability to travel as required.
Please visit the careers site for the full job description and person specification for the role.
Salary: £30,559 per annum (Scale SCP 18), progressing by increments to £33,366 per annum (Scale SCP 23)
Hours: 36 hours per week Location: Home-based to cover London primarily, alongside wider South and East England Area.
Contract: Fixed term contract to March 2027
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.
Closing date: Sunday 10th August
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
About Us
We’re Learning and Work Institute, an independent policy and research organisation focused on lifelong learning and better work.
We're focused on the big questions. How do we help more people find work and build careers in a changing jobs market? How do we help people to be active and engaged citizens? How can more adults develop their skills over their lifetime?
About the role
This role within our external affairs team focuses on securing impact for our work through the management and delivery of effective communications, events, campaigns and public affairs work.
This varied role involves management of L&W’s digital communications, press and media work, stakeholder relations and events throughout the year. The role also involves supporting the delivery of L&W’s flagship campaign, Get the Nation Learning, and supporting L&W’s public affairs work. The postholder will work closely with the senior management and research and development teams to develop and deliver effective communications and influencing strategies, and to support fundraising through sponsorship of our events and other communications activities. The role involves working with our team in Wales who lead on campaigns and activities in Wales.
The ideal candidate will need experience of working in a busy communications role; experience of developing and delivering in person and online events; a track record of building relationships with internal and external stakeholders at all levels; flexibility and adaptability; excellent project management skills; and an interest in adult learning, employment and skills policy.
Duties and Responsibilities
Communications
- Secure press and media coverage for L&W’s work, including proactively identifying opportunities to promote our work, responding to press and media enquiries, and working with colleagues to launch research reports and other outputs.
- Lead the development of regular and ad-hoc external communications, including press releases, newsletters and marketing communications.
- Manage our social media channels and website, producing regular, high-quality content.
- Ensure all activities are monitored and evaluated to assess impact and to inform future work.
Events
- Manage the planning and delivery of L&W’s in-person and online events, including our annual Employment and Skills Convention.
- Work with internal and external colleagues to develop content for L&W’s events, including securing high-profile speakers.
- Secure sponsorship for L&W’s events.
- Ensure all activities are monitored and evaluated to assess impact and to inform future work.
Campaigns
- Support the delivery of Get the Nation Learning, including national awards, Get the Nation Learning Week, and regional adult learning awards.
- Work with colleagues to secure sponsorship for Get the Nation Learning.
Policy and public affairs
- Support the planning and delivery of L&W’s public affairs activities, with a focus on UK Parliament, UK Government, Mayoral Combined Authorities, and local government in England, in order to raise our profile and deliver impact.
- Undertake regular public affairs activities, including: horizon scanning and planning for upcoming parliamentary activity; writing to Ministers and MPs; coordinating parliamentary briefings, parliamentary questions and consultation responses; and other policy influencing opportunities.
- Ensure all activities are monitored and evaluated to assess impact and to inform future work.
Other duties
- Line manage staff according to organisational need.
- Undertake any other duties commensurate with the grade and level of responsibility for this post.
About you
Essential criteria:
- Excellent communication (oral and written), good copywriting, with the ability to tailor communications to a range of audiences.
- Proficient in MS Office.
- Strong social media skills including the use of platforms such as Bluesky and LinkedIn, with proficiency in the use of web and social media analytics tools, such as Google Analytics.
- Basic design skills and familiarity with design software, such as Canva.
- Proficient in the use of CRM, email marketing and website editing software.
- Strong project management skills.
- Knowledge of the press and media, and how to secure coverage.
- Knowledge of, and commitment to, L&W’s charitable aims and purpose.
- Proven experience in a communications role.
- Experience of designing and managing events.
- Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines.
Desirable Criteria:
- Knowledge of the policy-making process and how to influence it.
- Knowledge of current policy and practice in education, skills, and employment, and associated areas of public policy.
- Experience of managing successful influencing campaigns.
- Experience of fundraising, marketing and securing sponsorship to support activities.
- People management.
A full job description and person specification is available on our website.
Benefits
Salary of £35,450 - £44,115, depending on experience and location
- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.
- Generous company pension scheme with 8% employer contribution
- Group Life Assurance 3*salary
- Hybrid working (with 40%-60% of your time in the office)
- Flexible working practices
- Employee Development Scheme
- Retailer Discounts
- Enhanced occupational maternity, adoption, paternity and shared parental pay
- Enhanced occupational sick pay
- Eye care scheme
- Employee Assistance & Wellbeing Programme
- Gold award in Investors in People
This role goes beyond traditional HR, and will help to deliver significant systemic change within ATLEU and, through sharing our learning, for survivors of trafficking across the advice and anti-trafficking workforces. The successful candidate will strengthen ATLEU’s organisational capacity to become a lived experience advice sector employer, integrate exceptional people management and ensure that every employee is equipped to thrive in their role.
In the coming months we will be reviewing our structure to better align it with our purpose and strategy, which will include establishing a new executive and leadership team and this appointment of a People and Inclusion Manager. This is a role for anyone with at least three years of HR experience and a strong interest in taking on a new challenge in an organisation with a commitment to maintaining and strengthening its people and culture and, to build its capacity to provide employment pathways for survivors of trafficking and slavery within the advice sector.
You will work closely under the supervision of the Head of Operations to develop and deliver a People, Culture and Inclusion strategy. You will provide efficient and effective management of Human Resources (HR) services and ensure ATLEU’s values and culture are woven into all areas of our activities. This is a part-time role (up to 21 hours per week), offering opportunities for growth and development.
The People and Inclusion Manager will be responsible for leading on enhancing a positive, energising work environment at ATLEU, enhancing staff well-being; with a specific focus on
- developing and implementing a people, culture and inclusion strategy
- ensuring that employee wellbeing is at the forefront of this strategy
- supporting the changes and HR developments needed for ATLEU to offer an inclusive and trauma-informed work environment so that we are ready and able to hire and support survivors of human trafficking within our workforce
- learning and development for the wider team and support for line managers to ensure they are equipped to support and manage their teams
We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on the network's website which may help in preparing your job application.
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Please ensure that the cover letter:
? sets out why you wish to work for ATLEU
? addresses the criteria contained in the Person Specification
? demonstrates your competency for the role
Please ensure that we have a contact telephone number or email address so that we are able to contact you easily and in confidence.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.
In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.
Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.
The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions.
This is an exciting opportunity to work with one of the world’s most respected youth charities, building
and deepening relationships with an established, high-level network of generous and engaged donors
who are passionate about our mission. You will help steward their continued support while also
introducing new philanthropists to the life-changing impact of the Award around the world.
Working closely with the Head of World Fellowship and Philanthropy, you will nurture and expand a global donor community, encouraging existing supporters to open their networks, and helping new donors feel part of a mission to empower and invest in young people. Given our work with an international network of supporters, a candidate interested in the international philanthropy space or with direct experience working with global philanthropists would be particularly well suited for this role.
It is envisaged that this role will be an even split between relationship-building and new donor
acquisition. We are fortunate to work with a network of thoughtful, values-driven supporters who are
genuinely engaged in our mission.
Key Responsibilities
Recruitment of donors
- Identify, vet, select and approach suitable donors at all levels, working in close collaboration with the Chair of World Fellowship, and other key ‘introducers’ .
- Promote and grow the Foundation’s Legacy fundraising programme, identifying and planning approaches to prospective legacy donors and supporting approaches to third party introducers.
- Develop and recruit lapsed donors to the World Fellowship.
- Write and submit proposals to donors to secure gifts.
Donor relationships
- Develop and deliver the Foundation’s ‘Fellowship’ programme; meeting the needs of different levels of engagement and promoting progression through different donor levels.
- Develop and maintain a robust framework for management of donor relationships
- Conduct and review due diligence of prospective and existing supporters.
- Undertake any other duties as required to support the successful delivery of Fundraising and Foundation objectives.
Project Management
Lead and prepare publications and relevant communications for all donors and supporters.
Be the Philanthropy team lead for specific events, overseeing the donor journey and financial
targets associated with the event.
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.

The client requests no contact from agencies or media sales.
Are you a highly organised, reliable, and calm administrator?
We are looking for a full time 35hrs per week, proactive Team Administrator to play a key role in keeping Lupus UK running smoothly by providing vital support across all teams and functions. If you are someone who can confidently manage multiple tasks and priorities, enjoys working in a collaborative environment, this role could be perfect for you.
About the role:
You will provide high quality administrative support across all departments to help ensure the smooth day to day running of our office and operations. This includes being the first point of contact for incoming telephone calls, organising meetings, supporting with event logistics, and maintaining effective internal processes. The role requires strong organisational skills, attention to detail, and excellent communication.
This is a hybrid role, you will be based at our Romford head office three days a week, with two days working remotely.
What we are looking for:
· Proven experience in an administrative or office support role is essential.
· Strong organisational and time management skills, with the ability to prioritise and manage a varied workload.
· Excellent communication skills, both written and verbal.
· Proficiency in Microsoft Office (Outlook, Word, Excel).
· Comfortable handling sensitive and confidential information.
· Confident coordinating meetings and events, including logistics like booking venues and managing communications.
· Experience supporting senior leadership with diary and meeting coordination.
For a full list of duties and responsibilities, please see the attached job description.
Application Instructions
Please submit a CV (no more than three pages of A4) and covering letter with personal statement (no more than two pages of A4).
Your covering letter should explain why you are interested in the role and how you meet the person specification, with examples where possible (unless clearly shown in your CV)
Interviews will take place online on Tuesday 2nd September 2025.
Shortlisted candidates will then be invited to our Romford office for a second-stage informal meeting with SLT and meet staff.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Waking Night Support Worker
£21,606.00 per annum, working 30 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Oaklands & St Kilda's is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London. We work with up to 12 young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services.
Our team delivers 24-hour trauma-informed and psychologically informed support. You'll play a key role in helping each young person shape their own support and service experience. Everyone receives a bespoke welcome pack and is encouraged to personalise their living space, helping them feel at home from day one.
We place a strong emphasis on participation and co-production. Young people are encouraged to make decisions about their care, engage in partnership meetings, and take part in activities that build skills and confidence - whether that's cooking, budgeting, managing medication, or accessing education and work opportunities.
Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.
This is a Waking Night role working to support young people throughout the night at the service.
What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
- Confident in the completion of regular paperwork and is well organised
- Flexible
- Open to feedback and self development
- Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
- Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
- Is respectful, articulate and sensitive in style of communication
- Ability to cope positively with challenging and diverse behaviours
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for a full job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation,
our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for a high-calibre candidate to take on the role of Regional Operations Manager for our centres in South London (Walworth, Kennington and Brixton) along with our centres in Southampton and Brighton.
As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met.
And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.
The role at a glance
Conract:
This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.
Start date:
September 2025 (or as otherwise agreed)
Working hours:
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home.
Location
The role would be based at one of our centres in the South London and South Coast cluster:
South London: Walworth, Kennington, Brixton
South coast: Southampton, Brighton
Regular travel to all centres in the region will be required.
Application deadline: 9am Monday 4th August 2025
IntoUniversity provides local learning centres where young people are inspired to achieve.





The client requests no contact from agencies or media sales.
Advice Service Delivery Manager
The newly created Advice & Support Team plays a key role in delivering Battersea’s increased strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.
A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets.
The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026.
This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring your service design, strategy, and leadership skills to an environment focused on real social impact – working alongside a team of smart, compassionate, and experienced colleagues.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 28th July 2025
Interview date(s): To be confirmed
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Who we are
ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.
Summary of the role
The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income.
Main purpose of job
Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels.
The Role Responsibilities
· Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.
· Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.
Fundraising Strategy and Planning:
· Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.
· Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts.
· Develop project plans and assist in setting KPI’s.
· Craft compelling appeals that resonate with donors and reflect the organization’s mission.
· Analyse campaign performance and adjust strategies for continuous improvement.
· Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.
· Monitor expenditure for individual events and campaigns to ensure a profitable return on investment.
· Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.
· Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.
Donor Cultivation and Stewardship:
· Design and implement donor journeys to increase retention and engagement
· In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.
· Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.
· Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.
· Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.
· Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.
· Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.
· Manage online platforms and income pages of our website to maximise the potential channels for donation.
Corporate and Community Partnerships:
Work with the Corporate and Community Fundraisers to:
· Develop Individual Giving programmes within Corporate and Community partnerships
· Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.
· Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.
· Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.
Donor Database Management:
· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.
· Analyse one-off and regular giving performance and optimise programmes based on insights
· Manage the Membership recruitment process
· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.
· Work within GDPR and the Fundraising Code of Practice at all times.
This job description is not exhaustive and serves only to highlight the main
requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.
The client requests no contact from agencies or media sales.
Position: Transformation Project Manager
Hours: Full-time, 35 hours a week
Contract: Fixed Term contract – 12 months
Location: Office based in London, with flexibility to work remotely
Salary: Starting from £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3 Profession/ Technical
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is at a pivotal moment in its journey. We are delivering a major transformation programme, backed by significant investment in data, technology, services, engagement, income generation – and most importantly, our people. This programme is designed to strengthen our organisation, build deeper connections with our community, and increase our overall impact.
As Project Manager within the transformation programme team, you’ll take the lead on delivering a key strategic project – ensuring it is well-scoped, carefully planned, and delivered on time, on budget, and in line with its intended benefits.
Beyond leading your assigned project, you’ll play an important role in supporting effective resource and dependency management across the wider programme. You’ll work collaboratively with colleagues to coordinate delivery, align priorities, and ensure interdependencies are actively managed.
You’ll also be part of a team that’s shaping how we deliver change across the organisation – championing best practice in project management, encouraging cross-functional working, and contributing to continuous improvement as we build a stronger, more agile MS Society.
We are looking for someone with
- Proven track record of successfully delivering complex projects, including budget management of over £250k
- Experience of leading project delivery teams
- Skilled in working across cross-functional teams to align around shared goals
- Proficient in both waterfall and agile project management methodologies, with the ability to apply a blended approach
- Excellent stakeholder engagement and interpersonal skills, with the ability to influence, build trust, and maintain effective relationships
- Strong problem-solving, planning, prioritisation, and time management abilities
- Confident in assessing risks and issues accurately and taking appropriate action
- Knowledge of data platforms and CRM technologies is desirable
Please note this is a fixed term role for 12 months.
Closing date for applications: 9:00 on Friday 25 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 40 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
This is an excellent opportunity for an organised, enthusiastic and confident individual to join us as Programme Manager to develop and manage delivery of Phase 2 of the Early Connect Programme. Following successful delivery of Phase 1, Inspire has been selected to deliver Phase 2 of this pilot programme alongside the GLA/DFE and lead partners Rinova.
This role has responsibility for developing and delivering work related learning activities for young people with the aim of enhancing their skills and understanding of future career opportunities and transitioning into apprenticeships.
All delivery is aimed towards enabling young people to learn about apprenticeship opportunities and how to position themselves to apply and move into employment as an apprentice. You will work closely with young people, employers and business volunteers to deliver fun, engaging and labour market-relevant careers related support and workshops to young people in both online and in-person formats. You will have the chance to be creative through planning, delivering and evaluating the programme to ensure services are current and meet the stakeholder needs.
Key responsibilities of this role include:
- Managing development, delivery and coordination of work related learning activities for phase 2 of the Early Connect programme.
- Accountable for achieving agreed outcomes, outputs and personal targets including recruitment, employability training and learner progression targets.
- Managing a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training.
- Accurately managing data and reporting requirements of funders of the Early Connect programme.
- Maintaining and building effective relationships with programme participants and stakeholders.
Please see our job description for further details.
How to apply
To apply, please submit your CV and a covering letter.
Inspire is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.
Closing date
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate. Therefore we strongly recommend that you apply early to avoid disappointment.
Interviews will include a skills based test.
The client requests no contact from agencies or media sales.
Legal Casework Manager (Helpline)
Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?
We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.
Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths.
The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed.
About the Role
As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes.
Key Responsibilities
· Provide clear, accurate, and timely legal advice and casework support for families.
· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach
· Maintain up-to-date case records and comply with quality and regulatory standards
· Support strategic litigation and advocacy efforts where appropriate
· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers
· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person
· Manage a team of caseworkers working across different areas of advice.
About You
We’re looking for someone:
· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.
· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach
· Ability to manage a varied workload, prioritise effectively, and work independently
· Ability to travel effectively to support families at inquests, and to attend meetings
· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations
· Strong management skills and ability to supervise, coach and mentor colleagues.
· Experience of accurately recording client case records and use of CRM/client database system
What We Offer
· A meaningful role supporting families and delivering change in a values-driven organisation
· Supportive and collaborative team environment
· Professional supervision
· Flexible working arrangements
Please see attached the full job description for further information on the role.
Closing date: Monday 18th August 2025
Interview date: Thursday 4th September 2025
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
StreetGames is a charity passionate about harnessing the power of sport to change the lives of young people and their communities. Through our work with 1,600 trusted local community organisations, StreetGames addresses some of the most pressing issues faced by young people growing up in underserved communities, including poor mental health, food poverty, crime and lack of employment opportunities. We do this by delivering ‘Doorstep Sport’ at the right time, in the right place, in the right style, at the right price and by the right people. Doorstep Sport aims to make sport accessible to everyone regardless of their income and social circumstance.
We are seeking a Network Support Lead (London & South East) to join our team.
The successful candidate will play a vital role in delivering Doorstep Sport offers and support for the network of Locally Trusted Organisations based in the region who support young people from low-income communities to be (more) physically active.
The role involves:
- Working closely with the Network Support Team and the London & South East Place Team to implement regional plans, which ensure that projects, offers and support to Locally Trusted Organisations (LTOs) are effective
- Overseeing and directly delivering a range of workshops and courses, creating and maintaining a safe, supportive, interactive and enjoyable learning environment in all delivery
- Delivering support to the workforce within Doorstep Sport beyond the workshop environment through CPD groups, bite-size learning and other opportunities for improving practice
- Co-ordinating the gathering of monitoring and evaluation information for funder reports, in relation to outputs and outcomes of projects delivered across the region/nationally
This is an exciting opportunity for candidates with experience of successfully managing project work, relationships and working with multiple partners. You will have excellent networking and relationship building skills with the ability to apply these to a range of local and regional organisations.
No candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!