Support manager jobs in west london, greater london

We're looking for a People Business Partner on a permanent basis to help foster an inclusive, values-led working environment and support the delivery of key change initiatives. This role offers the opportunity to influence how people experience work day-to-day, collaborating with leaders and colleagues to strengthen team practices, development opportunities, and employee support.

You'll work alongside managers to address people matters with confidence and care-covering everything from recruitment and job design to employee relations, workforce planning, and documentation. You'll play an active role in shaping learning and development conversations, helping ensure individuals and teams have access to relevant growth opportunities.

This is a role that blends practical HR knowledge with thoughtful engagement. You'll provide guidance on sensitive cases, contribute to the development of inclusive policies, and help embed a supportive, transparent culture across the organisation. You'll also work closely with colleagues in finance, reward, and L&D to ensure people practices are consistent and joined-up.

We're looking for someone with experience in HR or people partnering, who can balance empathy with professionalism, and who's confident building relationships, handling complex situations, and making everyday impact through considered action

Hybrid working of 1-2 days in our London offices and flexible working offered as well.

Our partner seeks a driven and astute grants finance officer to support in the financial management and monitoring of projects being implemented in Asia, Africa and Latin America. This is a newly created position, and will suit someone who is meticulous, has strong attention to detail and able to manage relationships with a number of global stakeholders.

Responsibilities

• Manage the financial transactions and entries, prepare and process income receipts and maintain accurate digital records and ensure proper filing of all financial documentation on internal systems.
• Review, verify, and process payments to suppliers and sub-grantees, ensuring all supporting documentation is complete and compliant with internal controls.
• Create and close financial grants for codes; monitor and update internal trackers for grant management; track and report balances across active grants and funding streams; and complete grant reconciliations.
• Support in the preparation of donor reports, in the implementation of donor compliance controls, and in the preparation for any donor audits.
• Lead in preparing sub-grantee agreements, and processing of cash requests.
• Support organisational and sub-grantee understanding of and adherence to polices, procedures and compliance requirements.  

Requirements

• PQ accountant with experience of working in an international organisation working across multiple countries. Strong experience of accounts processing, financial accounting and reporting, and of supporting budgeting and financial management.
• Experience and understanding of the compliance and administrative of a complex grants portfolio, including grants from institutions donors.
• Strong interpersonal skills, able to work with colleagues working globally.
• Strong communication skills, both written and oral, and a strong command of the English language.
• Able to prioritise effectively, manage a varied workload and meeting deadlines.

This is a permanent role; the candidate will need to have the right to work in the UK without requiring sponsorship. The organisation offers hybrid working with the candidate expected to be in the London office at least 2 days/week

Are you a confident and experienced governance or regulatory professional looking for a part-time leadership role in a respected membership body?

Location: London / Hybrid
Salary: £60,920 FTE
Hours: 21 hours per week, flexible across 3–5 days

We’re working with a leading professional membership body to recruit a Head of Professional Conduct. In this key role, you’ll lead the organisation’s approach to professional conduct and disciplinary matters, ensuring members uphold the highest standards of ethical behaviour.

You'll oversee the work of the Professional Conduct Committee, manage a small team, and provide expert advice on complex cases. You’ll also lead on appeals, disciplinary processes, and governance updates—ensuring best practice and legal compliance at all times.

This is a fantastic opportunity to contribute to a globally respected professional body, shaping policy and driving excellence in member conduct.

About you:

• Expert knowledge of codes of conduct and disciplinary procedures (ideally in a professional or regulatory body)
• Strong experience leading or supporting a professional conduct or governance function
• Confident communicator with excellent judgement, discretion, and people management skills
• Comfortable working closely with committees, panels, and legal advisers

Benefits include:

•  25 days annual leave (pro rata)
•  Generous pension options (up to 9% employer contribution)
•  Income protection and life insurance
•  Access to health services, private medical, and EAP
•  Flexible hybrid working

To apply or find out more, please get in touch today. 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for a Senior Individual Giving Fundraiser to be responsible for the delivery of core elements of the Supporter Acquisition programme, developing engaging communications / products and activity across multiple channels, such as paid search and social, email, telemarketing and offline channels.

This is a Hybrid role with two days a week in the office, you can be based either in the Chelsea or Sutton office.

The Charity
An incredible health charity passionate about delivering world leading care and research to provide the very best life-saving treatments.

You will be joining an organisation with a supportive work culture and an ambitious Individual Giving team, while receiving employees benefits that include
- Competitive salaries benchmarked against the market with annual increases.
- Auto- enrolment in our Aviva pension scheme from day one, with Up to 6% employer contributions.
- 27 days annual leave per annum plus UK bank holidays
- Access to an employee assistance programme designed to save you money and improve your physical, financial, and mental health and wellbeing.... as well as much more!

The Role
Lead in the development and delivery of Supporter Acquisition campaigns/activity/products across a range of media, with a specific focus on digital channels.

Work closely with the Individual Giving Manager to plan, manage and deliver the annual operating plan, including end-to-end project management,

Be responsible for the briefing and the day-to-day management of internal and external suppliers including copy and artwork development through to production, broadcast and final print.

Deliver draft budget and reforecasting figures as part of the planning and budgeting process.

The Candidate
Previous experience with Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment, especially through supporter acquisition channels.

Good project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns.

Knowledge of best practice digital fundraising, with particular experience of running Search, Social and online campaigns to increase supporters and gather data for future marketing opportunities.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Job Title: Senior Communications Officer

Reports to: Communications Manager

Line reports: None

Contract terms: Full time

Salary: £39,629

Location: London-based, with hybrid working

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job purpose

Part of the Policy & Engagement department, the Senior Communications Officer is responsible for devising and supporting strategic communication initiatives that elevate the College’s visibility, advocate for the importance of sustainable ophthalmology services, spotlight our work and values, and promote membership. Working with colleagues, members and external partners, you will craft, execute and evaluate multichannel campaigns, secure profile-raising media coverage, and create engaging content for all our communications channels.

Main responsibilities

Strategic communication planning

• Plan, deliver and evaluate multichannel communications campaigns and plans – working with colleagues across the College to identify objectives, target audiences and key messaging.
• Contribute to developing and implementing communications strategies to increase the College’s profile, promote its work and the importance of ophthalmology, and support membership recruitment and retention.

Content development and management

• Contribute to developing, delivering and evaluating the performance of our content strategy and organisation-wide annual content plan.
• Work with all College departments to develop promotional materials, and to identify and gather content, stories and information for sharing across College media.
• Produce engaging, and accessible content for the College’s member magazine, social media accounts, website and e-newsletters.
• Copyedit, proofread and format publications, and manage the production of printed materials, including liaising with printers, designers, and other external suppliers.
• Help keep the College’s photo library up-to-date, and work with colleagues to commission photographs.

Media relations

• Identify new and nurture existing relationships with editors, journalists, commentators and producers, expanding and updating our contact list.
• Develop and implement a schedule of strategic media engagement, identifying new opportunities upon which the College should capitalise.
• Handle day-to-day proactive and reactive media relations, including acting as the first point of contact for media enquiries; writing and pitching comments, press releases, quotes, and op-eds; arranging interviews; and working with international, national and local media.
• Record, monitor and report on the College’s media activities, coverage and performance.
• Work with the Communications Manager to brief and commission training for College spokespeople.
• Work with colleagues to keep our media lines on priority policy issues up to date.

 Digital communications

• Co-plan, produce and distribute targeted and segmented e-newsletters.
• Develop and implement a social media schedule that is aligned with organisational and departmental objectives, capitalises on external opportunities, reflects the latest trends and best practice, and delivers regular, timely and targeted posts.
• Manage the College’s social media channels day-to-day, producing topical and relevant content, and monitoring and responding to comments and messages.
• Support the Communications Manager in maintaining and managing the College website, including inputting to reviews and our ongoing redevelopment project and content audit.
• Support and train colleagues in using our content management system (CMS).
• Monitor and report on the College’s digital performance monthly.

Brand management

• Uphold the College’s brand identity and messaging across all materials and platforms.
• Help champion and ensure compliance with the College’s brand and style guidelines.
• Support the department in averting and handling communications crises as needed.

 Other

• Undertake any other reasonable duties as required by the College
•  Working outside normal hours and/or overnight stays may be necessary to support the delivery of key organisational events.

Inclusion and diversity statement 

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person specification

Knowledge, qualifications and experience

• Demonstrable expertise in strategic/corporate communications, with a professional qualification or evidence of learning in communications, public relations, journalism or marketing
• At least three years’ experience of working in a busy communications team, press office or newsroom
• Experience of devising, implementing and evaluating multichannel communications strategies and/or campaigns
• Experience of writing materials for a range of audiences, including blogs, magazine/news articles, newsletters, social media posts and website copy
• Experience of commissioning, editing, and proof-reading copy, ensuring adherence to brand and style guidelines
• Working knowledge of the media and experience of fielding enquiries, and developing briefings and press releases
• Experience of using CMS, website analytics, social media monitoring and scheduling tools, and e-newsletter software
• Knowledge of best practice and emerging trends in digital and social media
• Working knowledge of IT systems – including Microsoft Office, CRMs, and digital asset management tools

Skills and abilities

• Strong strategic planning, prioritisation and organisational skills
• Excellent communications and editorial skills, with an outstanding command of written English and an exceptional attention to detail
• Strong analytical skills to evaluate impact and identify opportunities for improvement
• Search engine optimisation writing and editing skills
• Strong interpersonal skills and an ability to build positive relationships with internal and external stakeholders, including the media
• Ability to generate new ideas, take initiative and problem solve
• Adaptability and an ability to work well under pressure and manage often conflicting demands within tight timeframes

Personal qualities (attributes)

• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
• Commitment to own continuing professional development
• Demonstrates a positive ‘can do’ attitude

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

Planning for your future

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Health cash plan
• Summer Fridays (staff can finish 90 minutes early from mid July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)

Please submit your CV (maximum two pages) and a covering letter (maximum one page). 

The cover letter must explain what makes you suitable for the role. Please use the job description for reference.

Interviews will be held at our office in Euston, the week commencing 18 August 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 11 August 2025.

Harris Hill is proud to be partnering with a dynamic and fast-growing international NGO at the forefront of the fight against global waste pollution to recruit their new Director of Programmes. Our client works across low- and middle-income countries to deliver impactful environmental and economic empowerment programmes that promote circular economy solutions, support green entrepreneurship, and improve public health.

The role is offered on a permanent, fully remote basis and is open to candidates based in the UK or EU only, with up to 25% national and international travel required.

As Director of Programmes, you will play a vital strategic role in shaping the future direction and reach of the organisation’s mission. This is a senior leadership role, effectively the number two in the organisation, with significant responsibility for supporting strategic growth and organisational evolution. Reporting to the Chief Executive and joining the Senior Management Team, you will oversee a diverse and growing portfolio of programmes, ensuring their design, funding, and delivery meet the highest standards of impact and quality. With oversight of activity in The Gambia, India, South Africa, and Uganda, your leadership will directly support the organisation’s vision of a world where waste causes no harm and people are empowered to recover its value. This is a rare opportunity to bring your creativity, strategic thinking, and leadership to a small but highly ambitious organisation at the nexus of environmental and development work. You’ll empower a passionate international team, represent our client in high-level forums, and drive the growth of their flagship initiatives.

We are looking for a strategic and entrepreneurial International Development professional with significant experience leading complex programmes in low- and middle-income countries, ideally with a focus on environmental sustainability, waste management, or circular economy approaches. You will bring a strong track record of managing geographically dispersed teams, developing impactful and inclusive programming, and securing funding from a range of donors, including institutional and corporate partners. A confident external representative and relationship-builder, you will be comfortable navigating high-level stakeholder environments, from government and funders to grassroots communities. Operational, strategic, and adaptable, you’ll thrive in a dynamic organisation where hands-on leadership and a solutions-focused mindset are essential. Experience in Sub-Saharan Africa or South Asia, along with a genuine passion for climate justice and community-led development, will be key to success in this role.

To apply, please submit your CV by the 10^th of August 2025 at 23:59.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Individual Giving Officer
Salary: £27,000 - £30,000
Contract: Full-time, permanent
Location: Hybrid, minimum 1 day per week in the London office
Closing date: 12th August
Benefits: 25 days holiday per year plus bank holidays (pro rata), pension scheme (following probationary period of three months), Employee Assistance Programme, personal development training opportunities, cycle-to-work scheme, season Ticket Loan Scheme

We have an excellent opportunity for an Individual Giving Officer to join King’s College Hospital Charity. The money the charity raises helps to fund cutting-edge facilities and equipment as well as pioneering research and treatment. In joining them you are joining a team of passionate and hardworking individuals with an excellent culture.

The Individual Giving Officer role has come about due to growth and investment in the team. You will report into the Individual Giving Manager and will help achieve the income target of £1.3 million. You will be given the opportunity to work across all channels (f2f, telemarketing, direct mail and digital) and income streams (regular giving, lottery, in memory and legacy giving). Tasks will include, day to day admin for campaigns; running a direct mail appeal (with income between £10-20K); copy and content creation; research; invoice processing and complaint handling; speaking to donors; liaising with external agencies; and working on the stewardship journey.

There is a wealth of potential in the fundraising team at King’s College Hospital Charity and there is a lot of opportunity for you achieve new things and help shape the direction and future success of their IG programme.  

To be successful as the Individual Giving Officer, you will need:

• Excellent written and verbal communication skills
• The ability to produce compelling copy and content
• Prior experience in Individual Giving or Fundraising would be a plus

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

 

Director of Fundraising

Location: Remote (with regular UK internal & external meetings)

Contract: Full-time, Permanent

Reports to: CEO

About Switch the Play Foundation

Switch the Play Foundation is the UK’s only charity dedicated to supporting sportspeople in their transition to life outside of sport. We empower individuals to thrive through and beyond their sporting careers with tailored development, wellbeing, and transition support.

As we launch our new 5-year strategy, this is a truly exciting time to join our team and help scale our impact across the UK.

Role Summary

We seek a strategic Director of Fundraising to lead and grow our income generation efforts. This role will develop a sustainable fundraising strategy to support our expanding programmes and reach. Working for a small charity like ours means your efforts will have a direct and significant impact, ensuring that fundraising is maximised to support our mission.

Key Responsibilities

• Lead and deliver our fundraising strategy across trusts, foundations, events, corporates, major donors, and individuals
• Manage and grow a small, remote fundraising team
• Meet income targets and develop new income streams
• Cultivate and nurture relationships with funders, partners, and supporters
• Track performance and report on KPIs and ROI to the Board

What You’ll Bring

• Proven success in fundraising strategy and income growth
• Experience across multiple income streams, especially corporate and philanthropic giving
• Strong leadership and team development skills
• Excellent relationship-building and stakeholder management
• A data-driven, adaptable approach
• Passion for social impact and belief in the power of sport
• Experience working in or with small charities
• Adaptability, resilience, and a passion for supporting sportspeople

Why Join Us?

• Be part of a values-led, supportive, and ambitious team
• Shape a growing organisation at a pivotal moment
• Flexible working and a culture of trust and wellbeing
• 25 days annual leave + bank holidays + 3 days off at Christmas
• Employer pension contribution and CPD budget
• Tech allowance and expenses for UK travel
• Your voice matters—everyone contributes to our strategy and direction

Apply Now

Apply with your CV and cover letter.

We welcome applicants from all backgrounds and identities. If you’re excited by this opportunity but not sure you meet every requirement, we’d still love to hear from you.

If you have any questions or need adjustments to the application process, don’t hesitate to get in touch.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Employment Specialist to play a pivotal role in our Camden service.

Sounds great, what will I be doing?

To inspire people with complex mental health conditions to progress, and to gain and sustain paid employment.  The Senior Employment Specialist will support clients directly by managing a caseload and will also support and develop the wider IPS team. The Senior Employment Specialist will work across the local NHS secondary care network alongside NHS clinicians to secure client referrals.

To work with clients with complex mental health conditions, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives.  Although you will receive full training and support, it's important you are aware of the potential impact this may have on your own mental wellbeing.

The Senior Employment Specialist will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have a minimum of three years' experience in employment services, preferably utilising the Individual Placement and Support (IPS) model. They will demonstrate a strong understanding of the mental health recovery framework and possess a proven track record of successfully placing individuals with barriers to employment into suitable roles. Excellent networking and employer engagement skills are essential, along with a deep understanding of the support needs of people with mental health conditions in securing, returning to, or retaining mainstream employment. Additionally, the candidate should have relevant knowledge and experience of working within a health or social care setting.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Join us as the Project Delivery Support Officer for Our Place!

Our Place Project Delivery Officer
Salary: £29,000. to £32,000. dependent on the experience
Location: Fulham, London SW6 (This post is front facing and so is office based and onsite)
Hours: Full-time, 35 hours per week (Monday to Friday 9am–5pm)

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working, seeking co-production and co-design from our Disabled members, encouraging and respecting diversity. AoD is a medium sized charity with a Board of Trustees, 27 staff, a strong pool of casual staff and volunteers, including many with lived experience of disability – all of whom are passionate about removing the barriers faced by Disabled people.

Action on Disability provides four key services: Youth, Employment, Welfare Benefits, and Independent Living.

The Project

Our Place is a project that is facilitated and managed by AoD. It is a 3-year National Lottery Community fund and Propel London funded project that will sit within our Independent Living Service. Our Place creates a community space and resource hub that Disabled people can call their own – led by them and facilitated by AoD staff. This service will be genuinely embedded in the local area, meeting needs expressed by local Disabled people to have their own place, and building links with amenities, businesses, and event spaces in Hammersmith and Fulham.

We want to enable businesses to feel more confident to welcome Disabled people and remove barriers. We want to create an inclusive and accessible space for Disabled people to socialise, build skills, pursue interests, and develop peer relationships.

Our Place operates alongside, and enhances, our current service provision. Central to this is ensuring that Disabled people have meaningful ownership over the space, from Steering Board input to operational delivery.

Disabled people will achieve their potential through four outcomes:

• Increased confidence, knowledge, and skills through opportunities to lead, learn and do new things.
• Reduced isolation and improved mental well-being through a place to socialise.
• Equity of access and participation in the local community.
• Mitigation of the pandemic’s impact, through building new opportunities.

The Post

We are looking for a full time Project delivery support officer with a commitment to the vision of AoD to promote Independent Living, Peer Support and Co-production within this project. You will have strong community project delivery, administration and support skills, good written and oral communication skills, and the ability to support the project and work effectively as part of a team. Your working hours will be dependent on the Our Place project activity schedule and may include early evening and weekend work.

Essential

1. An understanding, commitment and positive attitude toward Disability and experience of working for and with Disabled people.
2. Demonstrable experience of community project delivery.
3. Experience of coordinating the delivery of projects
4. Experience of supporting the fulfilment of reporting and monitoring needs.
5. Able to demonstrate an understanding of boundary management in relation to volunteers, staff and those who access a service.
6. An understanding of working within a multiagency, person-centered approach
7. Professional knowledge and experience of implementing safeguarding procedures and purpose.

In return we provide:

• 25 days annual leave, increasing with 5-year service up to 30 days per year (Pro rata)
• Life Assurance x 1 salary (if you join the auto enrolment pension scheme)
• Company sick pay (after probation period): 1 week after 6 months and 1 month after 12 months. (Pro Rata)
• Employee Assistance Program

We actively encourage applications from Disabled people and people with lived experience.

Closing Date: Friday 22nd August 2025 at 10am
Interviews: Week Commencing Monday 01st September 2025.
AoD will actively interview throughout recruitment process, based on applications received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

The successful candidate will be required to undertake an enhanced DBS check.

Action on Disability, Centre for Independent Living, Mo Mowlam House, Clem Attlee Court, London SW6 7BF

Registered Charity No 1091518.

No agencies please.

JOB PURPOSE

To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.

To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.

To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.

KEY DUTIES AND RESPONSIBILITIES

Deliver individual strategic projects/business plan objectives for the team

Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards.  This includes:

• Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable

• Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis

• Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process

• Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.

Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:

• Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.

• Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.

Project compliance and quality requirements are achieved by:

• Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.

• Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.

• Escalating risks promptly and appropriately.

• Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.

• Contributing to the design of monitoring and reporting processes.

• Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.

• Ensure that work undertaken reflects and supports equality and diversity.

Support the implementation of best practice systems and processes

Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:

• Providing reports and/or data on trends, compliance, and quality.

• Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.

• Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.

• Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.

• Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.

• Support the development and/or updating of content for information systems.

Maintain expertise and insight

• Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.

• Be proactive in identifying external and internal contacts to inform activity to improve service delivery.

• Advise managers on recent developments in field of work.

• Undertake research and analysis in field of work.

Contribute to team

• Be an active member of the Quality Team, identifying opportunities for your own development.

• Provide regular updates to the Quality Manager regarding partners quality and processes.

•  Contribute to the good and efficient working of the team in delivering against the business plan.

•  Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.

•  Compliance with LCALC policies and procedures, including health and safety.

•  Undertake any other duties as may be reasonably required within the scope of the role.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.

• To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.

•  To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.

PERSON SPECIFICATION – Quality Officer / Central Supervisor

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.

(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

(3) An understanding of compliance monitoring and performance management.

(4) A proven commitment to continuing professional development.

SKILLS AND ABILITIES

(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.

(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.

(7) Proven ability to identify service delivery issues affecting quality

(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines

(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills

(10)Excellent influencing, negotiating and administrative skills.

(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.

(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.

QUALITIES

(13) Commitment to initiatives to combat poverty and social exclusion

(14) Energetic and self-motivated

(15) Commitment to equal opportunities

(16) Willingness to accept direction and supervision

(17) Willing and able to work outside office hours from time to time

(18) Commitment to the aims of Leicester Community Advice and Law Centre

OTHER REQUIREMENTS

(19)  Must have access to own car and be willing to undertake travel throughout  Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.

(20)  Willing and able to work remotely and/or from home.

Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.

Head of Website Transformation

£90,000 - £105,000 | 6-12 Months (Potential to Extend to 3 Years) | Hybrid Working | UK | London

About the Organisation

Join a complex, global organisation with over 100 million users across 100+ countries, embarking on a major digital transformation journey. We are seeking a strategic and experienced Head of Website Transformation to lead the redevelopment of their global website ecosystem.

About the Role

Reporting to the Group Marketing Director, this senior leadership role will drive the transformation of their digital infrastructure, leading the implementation of a new content management system (CMS) and simplifying a network of over 300 business and country-specific websites. Acting as the Senior Responsible Owner (SRO), you will collaborate with global stakeholders and external partners to deliver a modern, scalable, and insight-driven platform that supports growth, engagement, and operational excellence.

Key Responsibilities

• Lead the transformation of 300+ websites into a unified domain and CMS structure.
• Oversee the full life cycle of CMS re-platforming - from discovery and selection through to implementation.
• Develop and manage a strategic road-map for the global website ecosystem, including content, functionality, and user experience.
• Act as the primary liaison between marketing, communications, and digital technology teams.
• Collaborate with global stakeholders and agencies to define requirements, map user journeys, and ensure alignment with organisational strategy.
• Ensure SEO continuity, internationalisation, and content migration strategies are embedded in the project.
• Build a deep understanding of the operational context to inform design and delivery decisions.
• Support the enablement of marketing and communications teams to manage and optimise content effectively.

Person Specification

• Proven experience leading global website transformation and CMS re-platforming projects.
• Demonstrated success in managing website migrations across multiple countries, languages, and stakeholder groups.
• Experience in the education, EdTech, teaching, or exams sectors is highly desirable.
• Strong leadership skills with experience managing cross-functional teams.
• Excellent communication, influencing, and project management capabilities.
• Track record of managing SaaS vendors and digital marketing agencies.
• Familiarity with CMS platforms such as Drupal, WordPress, and enterprise-level systems.

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

We are delighted to be supporting a specialist healthcare charity in their search for a temporary Digital Marketing Officer to join their Communications team. This is a full-time role based onsite in London, running for 4-weeks in the first instance.

This is a fantastic opportunity for a creative and driven digital communicator to help shape the organisation's online presence and support a wide range of internal and external campaigns.

Key Responsibilities for this role include:

• Managing and updating website content, ensuring accuracy and engagement.
• Creating and scheduling content for social media platforms, including emerging channels.
• Supporting internal communications through digital signage and printed materials.
• Producing video and visual content to promote services and fundraising initiatives.
• Assisting with email marketing, digital campaigns, and market research.
• Supporting events and contributing to the organisation's photography and design libraries.

To be considered for this position, you should possess:

• Excellent written communication skills and a strong creative eye.
• Experience with content management systems (e.g. WordPress) and social media platforms.
• A collaborative, proactive approach and the ability to manage multiple projects.
• Experience in a similar role within digital communications and content creation.

If you're looking to make a meaningful impact through digital storytelling and communications, we'd love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

London, SE1 8FJ – hybrid working, with a minimum of 40% across each month at our London Headquarters

Working within the Mission Resources department, we are looking for someone to coordinate and develop worship, discipleship and outreach resources for use in Salvation Army corps (churches) and centres around the UK.

As a Mission Resources Coordinator, duties will include agreeing the scope and purpose, managing projects, contributing ideas, editing material, working with designers and/or preparing templates.

In addition, you will:

• ensure resources are released and promoted through various channels, plus monitor and evaluate their success.
• be a natural collaborator, full of creative ideas, with excellent editing and communication skills, a keen eye for visuals and the ability to manage multiple projects of different sizes.
• be able to play a valuable part in supporting different expressions of The Salvation Army in our mission to share the good news, serve others without discrimination, nurture disciples of Jesus, care for creation and seek justice and reconciliation.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adult BS Disclosure.

For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum 35 hours per week, working 08:30 - 17:00 Monday to Friday

Closing date: Sunday 7th September 2025.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.