Support manager jobs

Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £25,685 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent

About the Role:

We’re Unity Insurance, part of the Scouts, and we’re proud to support charities and youth groups—like the Scouts and Guides by helping them get the right insurance so they can keep doing their amazing work.

We’re now looking for a friendly and helpful Account Handler to join our team in Lancing. If you have experience in insurance and enjoy helping people, this could be a great fit for you!

What you’ll do:

• Be the first person our clients speak to

• Give quotes, advice, and support

• Help clients with renewals, updates, and claims

• Offer extra insurance products that may help them

• Make sure everything is done accurately and on time

• Help us keep our clients happy and bring in new ones

What we’re looking for:

• Experience working in insurance and with customers

• A good understanding of youth groups and small charities

• Basic knowledge of insurance rules and guidelines

• Confident using computers and insurance systems

• Insurance qualifications (or working towards them)

Why join us?

When you join Unity Insurance, you’ll be part of something meaningful supporting organisations that give young people skills for life.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family Friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

For a full list of our benefits click .

Closing date for applications: 23:59pm Sunday 10th August 2025

Interviews will be on an ongoing basis until the position is filled.

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Programmes Officer who will work with the Board to deliver WA-UK’s objectives. The appointee will develop and manage WA-UK’s programmes in the region and work in partnership with Taawon’s field offices and other relevant actors and authorities.  You will devise operational strategies, manage budgets and ensure compliance with donor requirements.  You will provide technical support/guidance, monitor programme quality, ensure projects comply fully with the charity’s legal, regulatory and policies to achieve programme objectives.

Duties & Key Responsibilities

Development and Management of Programmes

Guided by WA-UK’s objectives and strategic priorities and working in collaboration with its key partners the postholder will:

· oversee the development and growth of a portfolio of projects across all sectors.

· coordinate and manage project implementation in line with proposals, strategies, donor requirements, legal & regulatory obligations, due diligence guidelines and quality standards.

· ensure that the charity’s Standard Operating Procedures (SOPs) are of the highest quality and are adhered to fully.

· develop and deliver projects within agreed parameters and provide technical direction and project implementation support to partners.

· monitor programme expenditure to ensure budgets are observed.

· monitor and evaluate programme work to maintain and/or improve the quality of project outcomes for beneficiaries.

· ensure that the programmes are implemented in a consultative, participative, transparent, and gender-sensitive way.

· maintain and manage a donor reporting calendar to ensure the programme adheres to donor contractual requirements and provide high-quality and timely reporting that demonstrate the impact of their grants.

· ensure WA-UK representation in relevant external programmatic forums.

· prepare, submit and present proposals and concept notes to donors.

Supporting the board of trustees and reporting

The appointee will:

· service the board of trustees including preparation of necessary paperwork for trustee meetings and producing minutes;

· provide regular briefings (in writing/orally) to the board on program development, implementation and reporting;

· lead on the production of reports issued by and for the board including the annual report.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience.  You will be a team player who is proactive, driven and ambitious to excel with good attention to detail. 

Essential experience

· a track in programme/project management in development and/or humanitarian/recovery contexts.

· strong technical expertise in development programming and driving improvements in complex humanitarian situations and understanding of Protection Mainstreaming (Safe & Inclusive Programming).

· a successful record of working in a team, including with partners based overseas.

· proven ability in developing professional networks, partnerships, and external representation.

· in-depth understanding of donor regulations and compliance requirements.

· understanding of procurement process defining specifications and quantities.

Essential knowledge and skills

• ability to draft proposals, manage budgets, and assess and improve program quality.

• excellent team-working skills.

• excellent drafting and reporting skills both narratively and financially.

• excellent written and verbal communication skills in English and Arabic.

• knowledge of humanitarian principles, Core Humanitarian Standard (CHS), and other international humanitarian guidelines and protocols.

• advanced computer skills in MS Office, especially Excel and Word.

• attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

Personal qualities and competencies

• strong interpersonal skills.

• be driven, proactive, focussed, and able to spot and create opportunities.

• strong organisation/planning skills and ability to plan and deliver against targets.

• strong time management skills and ability to prioritise, multi-task and work under pressure.

• ability to deal with information confidentially and respond with sensitivity.

• ability to resolve differences and negotiate to accommodate difference.

Personal attributes and other requirements

· ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

· commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

· commitment to anti-discriminatory practice and equal opportunities.

· ability to apply awareness of diversity issues to all areas of work.

· able to work flexibly in emergencies and meet deadlines.

· a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

· commitment to abide by organisational policies, codes of conduct and practices.

· commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.

Job Title: Director of Philanthropy and Partnerships

Location: Hybrid (UK office Cranfield preferred and/or Folkstone, Kent), with UK-wide travel and occasional overseas travel

Reports to: Chief Executive Officer

Contract Type: Full-time, Permanent

Salary: £65,000-£70,000

Make a Meaningful Impact

Role Overview: Are you a values-driven leader who thrives on building relationships that leads to lasting, transformative impact? Do you want to transform the lives of isolated people living in some of the world’s most remote places?

Mission Aviation Fellowship (MAF) is a not-for-profit Christian organisation that uses aviation and technology to bring help, hope and healing to some of the world’s most isolated communities. Operating a fleet of 120 plus light aircraft across more than 25 countries, we are driven by our Christian faith to serve communities cut off by mountains, jungles, swamps and deserts to deliver critical support like medical care, education, disaster relief, Bible and spiritual support, where it’s needed most. 

We are now looking for a Director of Philanthropy and Partnerships to lead our ambitious income growth strategy, championing our mission to high net-worth individuals, trusts, and strategic partners who want to see their generosity truly change lives.

What You’ll be doing

Strategic Leadership:

• Design, drive and deliver MAF’s Philanthropy and Partnerships strategy to significantly grow income and deepen engagement
• Identify opportunities for innovation in donor acquisition, engagement, and retention 
• Contribute to organisational strategy as part of the Senior Leadership Team 
• Support the CEO, Trustees and other senior stakeholders in leveraging their networks and relationships 
• Match donor passions with compelling giving propositions—from medical flights to capital appeals 

Team Leadership:

• Lead, develop and support a dedicated team of fundraisers and administrators 
• Foster a high-performance culture grounded in collaboration, ownership, and Christian mission 
• Build a team known for excellence in donor stewardship and partnership development 

Cross-Organisational Collaboration:

• Work closely with Marketing, Programmes, and International Teams to build powerful cases for support and share donor impact 
• Represent Philanthropy and Partnerships at Board level, offering insight, reporting, and influence 

Donor Management:

• Personally manage and grow a portfolio of significant donor relationships (major gifts of £25,000 to £1 million+) 

· Develop strategies to increase fundraising support for people related activities, including our need to drive overseas recruitment and take overall accountability for the staff income budget”.

• Ensure your team delivers an excellent donor experience—tailored, proactive, and relational at every stage of the journey 

Who We’re looking for:

We know that diverse teams make smarter decisions, foster innovation, and better reflect the communities we serve. We warmly welcome applications from individuals of all backgrounds, especially those who are underrepresented in the charity and international development sectors.

You’ll Bring:

• A track record of success securing major gifts (six and seven figures) from high net-worth individuals, and ideally from trusts and where appropriate institutional donors 
• Significant team leadership experience, with a strong track record of motivating staff, delivering results, and building capability 
• A strategic mindset, able to build and implement long-term growth plans and donor journeys 
• Exceptional networking, communication, and interpersonal skills, with the gravitas to influence and build lasting partnerships 
• Strong financial understanding, budgeting skills, and up-to-date knowledge of fundraising regulation and GDPR 
• A deep passion for international development and Christian mission
• An understanding of how to frame technical, spiritual, and humanitarian work in ways that resonate with different audiences

• A self-starter who is not afraid to challenge the status quo 
• A team player who leverages individuals’ strengths to complete objectives 

Our Values & Christian Commitment

MAF is a Christian organisation and this role requires commitment to our vision, mission, and values. The role holder will need to be a committed and mature evangelical Christian, able to participate fully in the spiritual life of the organisation, including prayer meetings, and be comfortable representing MAF as a faith-based charity.

We recognise and respect the diversity of Christian traditions and expressions of faith. We encourage applications from all individuals who can demonstrate an understanding of, and support for, our Christian ethos.

Why Join MAF?

• A flexible and supportive working culture
• A generous non-contributory pension scheme (10% of salary)
• 22 days annual leave plus office closure at Christmas and bank holidays
• An opportunity to be part of an inspiring, global mission

Practical Details

• Location: MAF UK, 1st Floor Castle House, Castle Hill Avenue, Folkestone, Kent, CT20 2TN or unit 41 Cranfield Innovation Centre, Wharley End, Bedford MK43 0BT
• Working Hours: Full-time, 36+ hours per week (flexible)
• Probation: 6 months (with 3-month review)
• Notice Period: 3 months

How to Apply

We want to ensure our recruitment process is accessible and welcoming to all. If you need any adjustments or support during the process, please let us know. We are committed to creating an inclusive workplace where everyone feels valued, heard, and able to thrive.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:

• Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
• Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
• Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.

Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Interview date: 23 & 24 July 2025

Role: Fundraising Executive/Junior Consultant

Reporting to: Head of Fundraising

Salary: £26,000 to £28,000 per annum depending on experience

Contract: Permanent

Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Hours of work: 37.5 hours a week

The Fundraising Executives provide support to the wider Fundraising team assisting with all aspects of fundraising activity. Three Fundraising Executives are managed by the Head of Fundraising and support fundraising activity across 11 segments of income generation.

The role provides an opportunity to gain a level of understanding and knowledge about each income stream and donor stewardship.

The Fundraising Executive is a varied role with involvement in each stage of fundraising activity, from research and planning to campaign or event delivery and then income processing and thanking of donors and supporters.

The successful candidate will be passionate about learning about fundraising and how we as a team raise the vital funds needed to provide Trinity’s care for future patients and their loved ones.

This is an entry level role that is a great opportunity for anyone who wants to learn about fundraising and make their first step in developing a fundraising career.

Video Content Creator

Business Disability Forum is the leading business membership organisation in disability inclusion.

We are trusted partners, working with business, Government and disabled people, to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.

• We work with over 600 Members employing over 20% of the UK workforce, and a further 16 million people worldwide.
• We advise, support and encourage businesses (many of them global) to become more disability-smart.
• We influence policymakers by representing the voice of employers and disabled employees.
• We provide evidence-based thought leadership on how business affects the lives of disabled people.
• We help effect changes in business practices, products, services and policies, that positively impact the life experiences of disabled people, and also benefit business.

The role

The Video Content Creator will be responsible for creating, editing, and co-ordinating video content to proactively maximize BDF’s existing content from BDF’s Knowledge Hub. This role involves end-to-end production, from idea generation to final edits, ensuring high-quality, accessible and inclusive content is available across all platforms.

The requirement

• Proven experience in end-to-end video production, including script writing, video recording, sound management, animation, and editing.
• Experience of creating both live recorded (in-person and online) and animated videos.
• Demonstrate creative storytelling abilities and adaptability to various creative briefs.
• Ability to engage, or learn to engage, confidently with people at all levels of seniority, and with different disabilities and needs.
• Willingness to travel, and readily available to attend the London office as required.

For the full job description and person specification of this role and instructions on how to apply please visit our website below via the link on this page:

How to apply

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process, please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Nutmeg House, 60 Gainsford Street, London SE1 2NY. If you are submitting your application by email please do so to jobs @ businessdisabilityforum .org .uk

• Closing date for applications: Sunday, 20 July 2025.
• First interviews are planned for 5 & 6 August 2025
• Second interviews are planned for 12 & 14 11 August 2025.

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at the address above or by telephone on 020-7403-3020.

For further information on Business Disability Forum please refer to our website via the link on this page.

Equal opportunities

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.

As Director of Operations and Fundraising you will play a key role in driving forward the mission of Notre Dame Refugee Centre, dedicated to supporting those seeking sanctuary in the UK.

Lead a small yet impactful team to deliver a range of vital services including IAA immigration advice and ESOL lessons, with social activities.  You will work closely with our trustees, staff and volunteers to ensure that we continue to deliver life-changing support to those who seek our help.

£25,630 - £30,490 per annum, depending on experience

35 hours per week

Based at HMP Birmingham

Job Ref: 1562

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham.

We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes in order to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy.

Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service.

Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.

To download an application pack, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 27 July 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

As Complex Needs Community Keyworker you will provide one-to-one support to women on Probation living in the community, and women being released from Prison as part of their Post Sentence Supervision. You’ll provide focused support in identifying their needs and empowering them to access appropriate services in the community. You will also provide some in-reach and ‘Through the Gate’ support prior to women being released from prison.

You will manage a caseload of women with complex needs who are facing housing issues and provide them with advice, guidance and support that helps them connect with other support services in the community that can assist them to overcome barriers when securing safe and appropriate housing.

The role involves a significant amount of data recording and updating case management systems so you need to be prepared to spend a minimum of 35% of your working hours on this aspect and will need to manage your time effectively to meet the data management requirements. This is also a predominantly independent role, so you will need to be confident to make decisions and able to manage your own workload.

You will be employed by One Small Thing but will be part of a wider team of Community Keyworkers employed by our partner Advance. You will also have a desk space at Hope Street, Southampton, to facilitate close working with the rest of the Hope Street team.

You will be required to participate in training and team building events with the wider One Small Thing team as well as the Advance team, in Hampshire.

This post requires that you are able to drive and have access to your own vehicle; there may be occasions where you are required to support residents to attend appointments. You will also be required to attend local or county meetings or training.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

English PEN is the founding centre of PEN International, a worldwide writers’ association with over 130 centres in more than 90 countries. We have a strong track record in campaigning in the UK and internationally. Our work has included campaigns for individual writers at risk; advocacy on UK legislation; coordinating residencies for writers; supporting displaced and exiled writers in the UK; and convening roundtables, events, and vigils relating to our campaigns work.

To support our work in these areas, we are seeking to appoint a Campaigns Officer to join our team.

This full-time post is based in English PEN’s small but busy London office. The Campaigns Officer will report to the Head of Campaigns, who leads on our campaigning work across the organisation, and will work closely with the wider English PEN team.

English PEN celebrates the diversity of literature and envisions a world with free expression and equity of opportunity for all readers and writers. The Campaigns Officer will play an essential part in achieving this vision. 

Key Duties:

• Researching and monitoring key issues and individual cases of concern

• Providing tailored support to writers at risk nationally and internationally 

• Working with displaced writers in the UK to develop their creative practice

• Leading on the project management of PENWrites, our international letter-writing campaign

• Providing practical and pastoral support to resident writers

This is an exciting and demanding role which requires an individual who can effectively undertake and prioritise a wide range of tasks to support English PEN’s mission. 

English PEN wishes to encourage applications from candidates who are under-represented in the creative industries and charity sector.

Please note, applicants must have a legal right to work in the UK. For further details on the role, please download the attached job description.

#literature #campaigns #humanrights

The Talent Set are delighted to be working with a fantastic health charity to find their Philanthropy Officer.
The charity offers a flexible working environment, with hybrid working, approximately one day per month on average in London.

This role sits in the Philanthropy and Partnerships Team and will be pivotal to the growth of high-value philanthropic income. We’re looking for someone who can deliver personalised donor experiences and programmes, collaborate with colleagues across the organisation, and build strong, long-lasting relationships.

Key Responsibilities:

· Develop existing relationships with major donors and philanthropists, maximising their giving.

· With the support of the Senior Philanthropy Manager, develop existing high value relationships giving five figure gifts with individuals through our giving circles, delivering an excellent customer experience at all times

· With the support of the Senior Philanthropy Manager, assist in the management of strategic ultra-high net worth partnerships, such as the Steve Morgan Foundation

· Develop and grow a small portfolio of new philanthropic mid-level support through effective prospecting and donor management

· Support the Senior Philanthropy Manager with the delivery of donor stewardship and cultivation including events and reports, together with our Donor Relations and Event Manager

Person Specification:

· Managing relationships and delivering excellent service to supporters or clients of particular importance to an organisation, ideally within a fundraising context within a charity

· Personally making significant financial asks to supporters or clients

· Providing high quality tailored donor stewardship or customer/client experience

· Developing strong relationships with internal stakeholders, fostering collaboration with a range of different teams

· Supporting senior colleagues and leaders with income-generating relationship building

· Engaging with a range of audiences, with confidence and gravitas

· Negotiating with internal and external stakeholders to deliver what is needed

· Excellent written and verbal communication, including presenting complex information (e.g. medical research) in an accessible and inspiring way

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We're looking for a kind, compassionate and resilient Chef to join our Edward Alsop Court Service in Westminster. No personal care or experience is required, just the right values.

£11,966.50 per annum, working 17.5 hours per week.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Our kitchen chef will prepare and cook meals for residents according to agreed menus. Oversees the service kitchen by managing any other members of the food preparation team, deciding what dishes to serve and adjusting orders to meet client's requests. Will assist in prep work and cleaning kitchen, but more often will be involved in cooking and serving dishes. There will be an expectation that the chef designs a menu based on client requirements in line with a set weekly budget. The chef will be expected to create calm, welcoming environment for a client group with complex needs.

Monday-Friday 3.30pm-7.30pm. 17.5 hours per week

What you'll do:

* To be responsible for the day-to-day supervision for all staff working in the kitchen/dining room
* To prepare and cook meals for residents according to agreed menus
* To ensure that meals are provided on time in accordance advertised meal times
* To ensure food kitchen hygiene meets a high standard at all times
* To ensure that all meals are appropriately presented and served
* To monitor all kitchen staff in safe methods of working with equipment and machinery
* To report any accident, breakage or fault in accordance with the stated procedure
* To maintain a high level of cleanliness and hygiene in all food preparation and serving areas
* To provide a high standard of service to customers at all times and to deal with customers comments and complaints appropriately
* Any other duties as designated by the line manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

These vacancies are restricted to Black and minoritised women due to the nature of the roles. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

To provide high-quality and comprehensive advice, information, practical and advocacy support relating to violence against women and girls (VAWG) against Black and minoritised young women and children, with multiple needs, across West London.
To assist with educational, developmental, policy and campaigning work arising from advice and casework, in particular to young women across West London.

Interview date: Thursday 17 July 2025