Support officer jobs in london

About the role

The Digital Marketing Manager will play a key role within the Marketing and Communications team, leading the day-to-day delivery and performance of our digital channels. This includes overseeing website content and UX, managing digital advertising campaigns, optimising SEO, and producing digital content particularly short-form video for our key audiences. The role will also work closely with internal teams to support campaign and project delivery, while contributing to a consistent and data-led digital approach across the organisation. This position reports to the Senior Digital and Marketing Manager and will work alongside colleagues and suppliers to improve brand visibility and engagement across all digital touchpoints.

Who we’re looking for

We are looking for a hands-on digital marketer with experience in delivering integrated campaigns across web, email, and social platforms. The successful candidate will have strong technical skills in areas such as paid media buying, analytics, and search engine optimisation, with a proven ability to drive engagement and deliver measurable results. A working knowledge of video editing and CMS platforms (particularly WordPress) is also important. The ideal candidate will be analytical, collaborative, highly organised, and bring a creative mindset to optimising digital content and experiences for our audiences.

Role purpose

This role exists to drive the performance and quality of WorldSkills UK’s digital marketing. The postholder will be responsible for delivering high-quality, audience-focused content and campaigns that strengthen the organisation’s reach, improve the user experience across our platforms, and help generate increased awareness and participation in our programmes. By bringing key digital functions back in-house, this role will enhance efficiency, support cost savings, and ensure WorldSkills UK remains visible, competitive, and aligned with strategic priorities in the Further Education (FE) and skills sector. The postholder will also play a key role in ensuring our digital content reflects our organisational values, including accessibility, inclusion and relevance to diverse audiences across the UK.

Key tasks and responsibilities

Website management:

• Lead the day-to-day management of the website, ensuring it is fully optimised for SEO, UX, and Conversion Rate Optimisation (CRO) to enhance the user journey and help deliver WorldSkills UK’s strategy.
• Create, curate, and publish engaging, on-brand multimedia content, including text, images, and videos, to maintain a dynamic online presence.
• Conduct comprehensive audits focusing on CRO, usability, accessibility, and site functionality, with strategic guidance from the Senior Digital and Marketing Manager; prioritise actionable insights to drive ongoing improvements.
• Monitor and analyse website performance metrics using tools like Google Analytics and providing insights to optimise user engagement.
• Manage and update the Content Management System (CMS), ensuring functionality, security, and mobile friendliness, while coordinating with developers to troubleshoot technical issues and introduce new features.
• Take ownership of SEO and Pay Per Click (PPC) strategies, leading monthly reviews to monitor performance and increase website reach.
• Ensure compliance with accessibility standards, providing an inclusive experience for all users.

Social media and paid advertising:

• Plan, execute, and optimise paid social media campaigns to support WorldSkills UK’s marketing objectives.
• Work with our PPC agency to increase traffic to the website.
• Align paid social media efforts with organic strategies, ensuring consistent messaging and branding across all channels.
• Collaborate with the Senior Digital and Marketing manager and external agencies to deliver high-performing campaigns, including briefing, asset preparation, and performance reviews.
• Monitor campaign performance metrics, providing actionable insights and recommendations to improve effectiveness.
• Conduct A/B testing on ad creatives and targeting to refine strategies and maximise impact supported by the Senior Digital and Marketing Manager.
• Manage campaign budgets efficiently, ensuring optimal allocation of resources to meet WorldSkills UK’s Key Performance Indicators.

Video editing and multimedia:

• Collaborate with the other members of the Marcoms team to plan, produce, and deliver engaging multimedia content, including videos and photography, that aligns with campaign objectives and supports both digital and organic communication strategies.
• Ensure video content is high quality and compliant with accessibility best practices, including subtitling and captioning.
• Manage video and image content libraries, ensuring materials are properly labelled and easily accessible for cross-platform use.
• Support diversity and inclusion initiatives by ensuring all content reflects a wide range of voices and perspectives.
• Regularly evaluate content performance, using analytics to inform improvements and innovations.
• Edit WorldSkills UK video content for use at events, on social media and web.

Reporting and insights:

• Establish and track key performance indicators (KPIs) for digital marketing efforts, providing regular reports to senior management.
• Analyse marketing data to identify trends, inform strategy, and drive continuous improvement.
• Contribute insights from competitor research to ensure WorldSkills UK remains innovative and differentiated in its digital approach.
• Stay informed on social media trends, platform updates, and best practices to enhance campaign delivery and audience engagement.

Person specification

Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Marketing degree or equivalent experience (CIM, DMI accreditation) [D].
• Proven experience managing websites using Content Management Systems (WordPress) [E].
• Experience with Google Analytics and other digital tools to track and optimise performance [E].
• Demonstrated expertise in planning, executing, and optimising organic and paid social media campaigns across platforms such as Facebook, Instagram, LinkedIn, and Twitter [E].
• Hands-on experience with CRM platforms, particularly HubSpot, including managing email and social media marketing campaigns and analysing campaign performance [D].
• Proficiency in using Adobe Premiere Pro or another video editing software [E].
• Strong copywriting and editorial skills, with the ability to adapt complex information for varied audiences [E].

Knowledge and skills:

• Knowledge of SEO principles and digital best practices [E].
• Ability to produce engaging copy for a variety of channels and audiences [E].
• Strong organisational skills, with the ability to prioritise tasks, meet deadlines, and collaborate as part of a team [E].
• Creativity and a problem-solving mindset, with the ability to innovate and adapt [E].
• Demonstrates a commitment to ensuring that all communications, digital and otherwise, are accessible, inclusive and aligned with equity, diversity and inclusion principles [E].

Personal qualities and attributes:

• High attention to detail and a proactive approach to improving processes [E].
• Strong team player with excellent communication and collaboration skills. [E].
• Respect for diversity and inclusion, ensuring content reflects these values [E].

How to apply

Please view the full Application Pack for further details on how to apply.

This role is office based (as above) but with flexible hybrid working. It is expected that the postholder will attend the office once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

Our client, an independent mission-driven charity, is seeking a Senior Operations and Governance Officer to provide essential support across corporate governance and organisational planning functions. This role is central to ensuring that leadership and strategic processes run efficiently, effectively, and in alignment with good governance practices.

This opportunity is ideal for someone who thrives on coordination, is highly organised, and has a solid understanding of Board support, minute-taking and cross-team collaboration.

Key responsibilities include:

• Coordinating the full cycle of Trustee and Committee meetings, including scheduling, agenda planning, and paper distribution
• Taking high-quality and accurate minutes and tracking actions to ensure follow-up
• Supporting governance and compliance processes, including maintaining the risk register and statutory records
• Contributing to the planning, monitoring, and reporting of strategic and project delivery across the organisation
• Supporting ad hoc projects and events, including staff conferences and trustee engagement activities
• Acting as a point of contact for trustee-related queries and supporting induction and development processes

 
We are looking for someone with:

• Significant experience supporting board and committee governance
• Proven ability to take and manage high-quality minutes and meeting outputs
• Experience working with stakeholders at all levels, including senior leadership and trustees
• Excellent organisation, attention to detail, and ability to manage multiple priorities
• Strong communication skills and confidence using Microsoft Office and CRM tools (such as Salesforce)
• A collaborative, adaptable approach and a commitment to inclusive working practices

This role offers the opportunity to join a committed and supportive team, helping to shape and support the delivery of the organisation’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The National Landscapes Association represents the UK’s 46 National Landscapes – legally protected places where nature and people thrive together. We lead and champion action to protect and restore these special landscapes for the benefit of everyone.

We’re looking for a Data and Evidence Officer to support our work on the Gower Landscape Connections project and across the wider Association. If you’re passionate about using data to tackle the climate and nature crises, and can turn complex information into powerful insight, this could be the role for you.

You’ll be responsible for sourcing, analysing and mapping ecological, climate and socio-economic data to inform practical conservation planning. Working closely with the Gower team, as well as the Association’s Nature-based Solutions programme, you’ll help develop systems that drive landscape-scale action. You’ll also play a central role in maintaining and evolving our GIS tools, supporting bids for major nature recovery funding.

We’re looking for someone with experience handling both statistical and spatial data, who communicates clearly and can collaborate across teams. You should be as comfortable working with detailed evidence as you are thinking strategically about long-term impact. If you care deeply about nature, evidence, and equitable solutions, we’d love to hear from you.

Swyddog Data a Thystiolaeth – Cysylltiadau Tirwedd Gŵyr

Mae Cymdeithas Tirweddau Cenedlaethol yn cynrychioli 46 o Dirluniau Cenedlaethol y DU – lleoedd sydd wedi’u diogelu’n gyfreithiol lle mae natur a phobl yn ffynnu gyda’i gilydd. Rydym yn arwain ac yn hyrwyddo camau i ddiogelu ac adfer y tirweddau arbennig hyn er budd pawb.

Rydym yn chwilio am Swyddog Data a Thystiolaeth i gefnogi ein gwaith ar brosiect Cysylltiadau Tirwedd Gŵyr ac ar draws gwaith ehangach y Gymdeithas. Os ydych chi’n angerddol am ddefnyddio data i fynd i’r afael â’r argyfyngau hinsawdd a natur, ac yn gallu troi gwybodaeth gymhleth yn fewnwelediad pwerus, gallai’r rôl hon fod yn addas i chi.

Byddwch yn gyfrifol am ddod o hyd i ddata ecolegol, hinsawdd a chymdeithasol-economaidd, ei ddadansoddi a’i fapio i lywio cynllunio cadwraeth ymarferol. Gan weithio’n agos gyda thîm Gŵyr, yn ogystal â rhaglen Atebion yn Seiliedig ar Natur y Gymdeithas, byddwch yn helpu i ddatblygu systemau sy’n sbarduno gweithredu ar raddfa dirwedd. Byddwch hefyd yn chwarae rhan ganolog yn y gwaith o gynnal a datblygu ein hoffer GIS, gan gefnogi ceisiadau am gyllid ar gyfer adfer natur.

Rydym yn chwilio am rywun sydd â phrofiad o reoli data ystadegol a gofodol, sydd yn cyfathrebu’n glir ac yn gallu cydweithio ar draws timau. Dylech fod cystal wrth weithio gyda thystiolaeth fanwl ag ydych chi wrth feddwl yn strategol am effaith hirdymor. Os ydych chi’n poeni’n ddwfn am natur, tystiolaeth, ac atebion teg, hoffem glywed gennych.

Job title: Programmes and Funding Officer
Location: West London
Salary: £26,500 per annum
Contract type: Full time and Permanent
 
Job description
The Programmes and Funding Officer will provide administrative support on grant-making processes and support the delivery of key NHS staff recognition and support funds. You will act as the point of contact for grant holders and fundholders, supporting and offering guidance and advice where necessary in a timely fashion, building on these relationships, helping to raise the profile of the Charity and supporting the Head of Programmes and Funding to identify opportunities to develop and fund activities.
 
To succeed in this role, you will have experience in an administrative support and/or customer-facing role, ideally in a funding environment or similar, as well as experience interacting with and supporting a diverse range of stakeholders.
 
About RBH Charity:

Royal Brompton & Harefield Hospitals Charity is dedicated to improving the lives of people with serious heart and lung disease. Each year we grant around £6m to fund projects at our partner hospitals, including current initiatives such as:

• Equipping Royal Brompton Hospital with a high specification genetic sequencer to screen and plan treatment for patients and their families 
• Creating a new consultant fellowship in imaging related to structural heart disease
• Providing core funding for the rb&hArts programme combining improvements to the hospital environment with therapeutic activities such as Singing for Breathing 
• Supporting three fellowships annually to support allied health professionals in pursuing research projects
• Funding the Road to Recovery programme to provide mental health support for patients with long Covid
• Committing £100,000 to a Patients’ Fund each year, to support around 40 micro-projects from palliative care ‘comfort boxes’ to better seating and new televisions on wards 

Our funding comes from the fundraising efforts of thousands of supporters as well as income generated by our investments in property and equity markets. 
 
We have a small, committed and skilled team (31 in 2025/26), with expertise across fundraising, marketing, HR, property management, grant-making and financial management. 
 
We are committed to – and hold ourselves and each other to account for – the following core behaviours:

• Setting ourselves challenging goals, in order to achieve more for the charity’s beneficiaries 
• Working as one team, sharing information and ideas, and valuing our diverse range of backgrounds and contributions
• Solving problems, using our resources, our networks and our creativity to provide a better service 
• Creating opportunities to learn, and supporting each other to grow 
• Enjoying our work, celebrating our successes and finding time to have fun as a team. 

To apply, please complete an application form and attach your CV.
 
Closing date for applications: 23:59 15 July 2025.
 
First interviews are scheduled for w/c 28 July 2025
 
REF-222 357

Age UK Bromley & Greenwich is seeking a proactive and compassionate Care Navigation Coordinator to lead a small team supporting older people as they transition from hospital back to the community. Based at the ICN Unit at Orpington Hospital, you will work closely with NHS colleagues and local services to ensure people on the Proactive and Frailty pathways receive the non-medical support they need to stay independent and well.

This is a varied and people-centred role, combining direct patient contact with service coordination and staff supervision. You will hold guided conversations with patients, identify support needs, liaise with professionals in health and social care, and ensure that care plans are holistic and person-centred. You'll also support and supervise a small team of Care Navigators and help shape the service through team meetings and collaborative working.

We are looking for someone who is confident working across teams and settings, with strong communication and organisational skills, a working knowledge of health and social care, and a genuine commitment to supporting older people.

Key responsibilities include:

• Coordinating care navigation support for people preparing to leave hospital

• Leading and supporting a small team of Care Navigators

• Liaising with hospital teams, GPs, social workers and voluntary services

• Helping people access local services and make informed decisions about their care

• Attending meetings, keeping records and contributing to service development

If you're motivated by making a real difference every day and have the experience to guide and support others, we’d love to hear from you.

Location: Reading, Berkshire
Hours: Part-time (22.5 hours/week, ideally 8:15am–12:45pm, Monday to Friday)
Contract: Fixed-term (12 months)
Salary range:  £14,742 - £16,860 pa (pro rata the FTE salary range £24,243 - £27,725 pa)

We are looking for a friendly, proactive and highly organised Reception & Office Assistant to be the welcoming presence in our Reading office and help ensure our offices are safe, comfortable, and well-maintained places for our colleagues and visitors.

There is always plenty to do – so we’re looking for a Reception and Office Assistant who enjoys variety and takes pride in keeping things running smoothly.

How you’ll make a difference

A key member of our IT & Operations team, you’ll work closely with colleagues to:

· Greet visitors and manage front-of-house duties

· Coordinate health and safety checks and building maintenance

· Support office services including ordering of supplies, post and meeting room setup

· Assist with general maintenance and liaise with contractors

What we’re looking for

· Welcoming and professional with a focus on excellent customer service

· Highly organised and ability to multi-task

· Enthusiasm for PACT’s mission and values

· If possible, a basic understanding of health and safety and general repairs

Why join PACT?

At PACT, people are at the heart of everything we do. Our mission is to build adoptive families and empower women, children and parents to embrace a positive future.  We’re committed to creating a respectful, inclusive workplace. You’ll have access to learning and development opportunities and many other benefits and be part of a team that truly makes a difference to people’s lives.

Please note: All roles are UK-based and subject to safer recruitment checks including a Standard DBS.

If this sounds like you then apply today to join an amazing team and become part of something truly meaningful.

Closing date: Wednesday 16 July 2025

Likely interview dates: Wednesday 09 July and Thursday 31 July 2025

Other roles you may have experience of could include:

Receptionist, Facilities Assistant, Office Services Assistant, Admin Assistant, Administrator, Admin Support, Customer Admin Support

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

FIXED TERM UNTIL FEBRUARY 2027

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon

Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall.

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

Duties will include (but are not limited to) –

• Independently delivering chair-based exercise sessions daily in Croydon care homes to residents.
• As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough.
• Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers.
• Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations.
• To be the key point of liaison for all clients accessing the Activity Service.
• To support the promotion of the organisation, services, activities, and events.
• To contact clients when there are changes to the regular classes.
• Keep up to date with and the Activity Service changes.
• Awareness of risk assessments and GDPR compliance
• If qualified also delivering standing exercise sessions.
• Setting up equipment for activities and ensuring resources are ready for events.
• Delivering basic health checks including blood pressure, BMI and diabetes screening.

Closing date for applications: 9am, Thursday, 17th July 2025

Interview Dates: Thursday, 24th July 2025

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affect by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

We’re looking for an experienced, dynamic and proactive Senior Brand and Marketing Officer to become a key member of our growing Marketing department. With a strong background in account management, you'll play a central role in managing a variety of marketing projects and campaigns across the organisation, acting as the key point of contact between internal teams and the marketing function. You’ll also work closely with the Brand and Marketing Manager to take our brand to new heights.

This role is perfect for someone who thrives on building relationships, delivering impactful campaigns, and ensuring stakeholders feel supported and understood, all while helping us achieve our mission of going further, faster to find a cure.

WHO WE'RE LOOKING FOR:

A strategic and highly organised brand and marketing professional who can offer effective stakeholder management, build collaborative relationships and ultimately deliver marketing campaigns that will make a difference.

There is a real opportunity to make a significant impact on not only our internal ways of working and our account management process, but also to be a part of a very exciting brand development programme working with a whole host of experts in their field.

While a passion for our cause is essential, charity experience is not needed to excel in this role. Compassion is essential, and experience of working with people in highly sensitive situations would be advantageous.

KEY ACCOUNTABILITIES:

• Lead the Marketing department’s account management approach to campaigns and projects across The Charity, responding to briefs and co-ordinating communication between internal clients and Marketing colleagues
• Provide exceptional stakeholder management, building strong relationships and boosting the reputation and profile of the marketing function across The Charity
• Identify opportunities to streamline marketing processes and improve collaboration across the teams
• Support the Brand & Marketing Manager in developing and implementing new internal ways of working in promoting organisational alignment in its approach to external communications
• Take the lead on The Charity’s well-established signs and symptoms campaign, working with our media-buying agency to agree approaches to paid advertisements
• Track perceptions and awareness of The Charity’s brand -regularly reporting on the impact of previous marketing activities, influencing future decisions through insights and ensuring the external agency is providing value and worth
• Support the Marketing Officer to provide exceptional client management for internal and external stakeholders
• Manage and maintain the Marketing department’s Service Level Agreements, ensuring internal clients understand them and factor them into their project plans, and that timeframes and deadlines are being adhered to both within and outside of the department
• Act as a brand guardian in all internal and external communications, advising other teams on best practice and ensuring all outputs are consistent with The Charity’s brand guidelines
• Support the Brand & Marketing Manager with The Charity’s brand development programme and brand marketing campaigns

Want to help unlock life-changing projects through compelling, strategic fundraising? This is your chance to play a key role in securing income that directly supports children and adults with complex disabilities.

Sense is hiring a Trusts Officer (maternity cover) to join their Philanthropy and Partnerships team. You’ll manage a mixed portfolio of funders, write engaging bids and reports, and work closely with colleagues across programmes and finance to deliver meaningful, fundable projects.

• Job title: Trusts Officer
• Salary: £40,906 per annum
• Contract: Maternity cover (12m)
• Location: Remote First– circa monthly visits to office in London, perhaps more at the start. (Pentonville Road, N1)
• Working pattern: Full time

Why this role stands out:

• You’ll join a team with a strong track record—six-figure and multi-year grants already secured
• There’s space to grow your own pipeline and contribute to ambitious plans to reach 50,000 people by 2026
• You’ll support funding across a range of services—from arts and sports to capital projects and children's support
• The team culture is collaborative, experienced, and focused on doing work that matters

What you’ll be doing:

• Researching and identifying new trust funding prospects
• Writing persuasive, well-budgeted applications for a wide variety of projects
• Stewarding a portfolio of funders with tailored reports, updates and occasional visits
• Working closely with programme and finance colleagues to align proposals with organisational priorities
• Tracking progress via the CRM and contributing to shared team goals

What you’ll bring:

• Experience building and managing relationships with trusts and foundations
• Confidence writing applications, reports and updates with clarity and purpose
• An eye for detail with numbers and narrative, plus the ability to manage a busy pipeline
• A collaborative mindset and genuine commitment to the mission: that no one is left out of life

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Senior Social Media Officer 
Location: London
Salary: £38,000 Per Annum Based on 35 Hours Per Week

Contract: Permanent 

As Senior Social Media Officer, you will promote greater public awareness and understanding of the British Red Cross using our social media channels – everything from Facebook to TikTok.

You’ll work closely with colleagues across the Marketing, Fundraising and Communications directorate to ensure integrated communications. You’ll work alongside colleagues across the communications, content and digital teams.

Specific areas of focus will be on international and emergency appeals working with key stakeholders in the organisation and within the movement. You will help explore how we can engage with new and more diverse audiences to support people living in crisis, in the UK and around the world.

You’ll support the social media manager to plan and implement our social media strategy, innovate and make the British Red Cross an exemplar of social media storytelling. 

This is an opportunity to develop and create campaigns that inspire people to act and drive positive engagement. We want you to develop and lead creative and compelling social campaigns and activity. We need you to inspire the public to take action to support people living in crisis. 

What you’ll bring to the role…

• Expertise and know-how: you have an excellent understanding of social media, can use social media management and creative editing tools.
• Digital experience: you have significant experience of working in a digital environment in a social media, editorial, public relations, marketing or similar context.
• You have demonstrable examples of successful pieces of work and campaigns delivered, ideally in an NGO or aid agency context.
• Project Management - Lead on projects as the main social media representative. Managing multiple campaigns at once and coordinating work with other departments, regional and international colleagues. 
• Prioritisation: ability to handle multiple projects and competing priorities in a fast-changing environment, being reactive to news and emerging crises. 
• Tact and diplomacy: you can handle sensitive and confidential information and can use sound judgement about sensitive issues (often involving vulnerable people). 
• Network management: you must have experience of building and managing online communities, reputation management and extensive professional use of networking or content sharing sites.

Interested? Closing date for completed applications is 23:59 on Monday 21st July. Interviews are expected to take place shortly after.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum)
• Pension scheme: Up to 6% contributory pension
• Flexible working: We do our best to accommodate your preferred work style
• Learning & Development: Wide range of career opportunities + comprehensive learning
• Discounts: Access to Blue Light Discount Card and employee benefits platform
• Wellbeing Assistance: Access to mental health and wellbeing assistance
• Team Working: Champion our mission in a collaborative team
• Cycle2Work: Lease a bicycle through the scheme
• Season ticket loan: Interest-free loan for commuting expenses

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network. Plus our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. 

Together, we are the world's emergency responders

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The role supports the delivery of our IT, facilities, health and safety across operations. They act as the first point of contact with outsourced providers and co-ordinate any work related to these areas.
The role is in place to support the project management and delivery of a set of work programs and there is a level of autonomy to make decisions on a project / work area basis within an agreed framework to deliver.
The role will hold the IT budget, and support COO with facilities budget; thus it is expected that there is a good understanding of the budgets to understand constraints and opportunities. The role can make spending decisions up to £2,000.
This role is designed to allocate approximately 60% of the focus on core IT functions and 40% on facilities and operational oversight including procurement.
They will be expecting to advise COO and wider SMT on IT and Operations related plans for the year.

Responsibilities and Accountabilities

Information Technology & Systems

• Be responsible with the support of the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.
  Facilities, Health and Safety & General Administration
• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.
• Ensure smooth operations of front of house – including reception and security rotas and arranging additional cover as needed for events.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.
• Hold regular catch ups with team members, and ensure they are meeting their yearly appraisals.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
  An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• Ability to line manage two officer level operations team
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

The ILC is looking for an organised Events and Communications Officer to help engage the right people to deliver its mission of addressing the challenges and opportunities of longevity and ageing. You’ll lead the coordination of ILC’s events programme, including our flagship annual Future of Ageing conference, while supporting external affairs and stakeholder engagement across the UK and internationally.

Working closely with colleagues and project leads, you’ll ensure the smooth running of our events from planning to evaluation, deliver impactful content and communications, and help strengthen our influence through targeted engagement with policymakers, industry leaders and funders. You’ll also play a key role in improving our internal processes and digital presence, including overseeing website content and supporting ILC’s place in global policy influence and convenorship.

This is an exciting opportunity for a communications professional with experience in event delivery, stakeholder engagement and content creation to make a real impact.

We want you to help us provoke conversations and discussions about the impact of longevity on society, and what happens next.

This is a brand new role with Action Duchenne, leading our new Fundraising and Communications team. This role is part of the Senior Leadership Team.

Applications close at 9am on Monday 21st July 2025, with interviews likely to take place in the weeks commencing 28th July and 4th August 2025. To apply, please click 'Apply', where you will be redirected to our application form.

Main Purpose of the Role:

To manage, lead and support the Fundraising and Communications Team to retain donors, increase income and provide clear direction for our communications. This role will involve supporting relationships with sponsors of Action Duchenne’s International Conference, developing and implementing the fundraising and communications strategy, and reviewing our case for support for our core work and projects.

Specific Tasks:

The focus areas and key deliverables of this role are as follows:

• Develop and deliver on a clear fundraising and communications strategy, with annual action plans and clear objectives and KPIs for team members.

• Understand and keep abreast of sector trends and compliance updates relating to fundraising and communications

• Develop and maintain oversight of all budgets, targets, forecasts and processes relating to fundraising and communications

• Co-ordinate the prioritising of income streams, including community, individual giving, corporate, legacy and trust and grants

• Research, identify, and where there is capacity, pursue income generation opportunities that match the objectives of Action Duchenne

• Ensure Action Duchenne is compliant with all applicable elements of the Fundraising Regulator’s Code of Fundraising Practice, law, and the Charity Commission relating to fundraising

• Research, identify and apply to Trusts and Foundations with a clear pipeline

• Prepare reports for Trustees either for the full Board, or where required, to sub committees, which will include fundraising and communications progress against objectives.

• With a team keen to learn, provide leadership and hands on support to ensure objectives are achieved

• Undertake a review of all Communications materials, including social media and website

• Lead by example across the team and organisation

• Be part of, and therefore contribute towards and prepare for Senior Leadership Team meetings

• Identify existing or potential events to develop relationships with funders, including Action Duchenne’s annual international conference

• Feed in to the development of the international conference, led by the Head of Operations & Events

• Work with staff across the organisation to ensure all elements of work are collaborative, specifically when submitting funding bids or developing the annual international conference

• To maintain the contact database, keeping it up to date and accurate

• Continue to invest in professional development in yourself and your team, including safeguarding

• Identify opportunities, alongside the team, for cross team working - including residentials; family events; Science Educations workshops with regional meetups and education visits to schools and local authorities.

• Obtain, decipher and provide training to the Support Team on new updates relevant to Duchenne families, such as DLA, EHCP and more.

• Work closely with your team, to ensure that each family receives the best support possible, and that long-term support is provided.

• Lead on the development and delivery of monthly reporting of engagement and support contact, which will feed into the wider All Through Support journey. 

• To work with the Head of Operations and Events to contribute to Agenda topics and speakers from the community; assign roles for the conference to the Support Team.

• Establish a database for external stakeholders also supporting those living with Duchenne on a national basis, fed in to from the Support Team.

• To develop a triaging and caseload process for the Support Team, and how best to regularly monitor this.

• Be involved in the recruitment, selection, and induction of volunteers appropriate to your area of work. 

• Coordinate cover for the Support Team when there is sickness or leave.

Further details can be found on the person specification attached.
Action Duchenne is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates with relevant lived experiences and those from under-represented groups to apply.

Salary: £33,000-£36,000
Contract: Full Time- permanent
Location: London office – 2 days pw
Closing date: 1^st July
Benefits: 28 days holiday (plus bank holidays), up to 9% pension, and wellness and development support

We have a great opportunity for a Campaign Data Officer working for a fantastic medical health charity. This role will be perfect for someone with experience of using Power BI, analysing data and creating reports.

As part of this crucial role, the Campaign Data Officer will support the fundraising operations team to report on the department strategy for a large fundraising campaign and deliver complex information in a digestible and easy-to-understand format using PowerBI.

You will be responsible for creating intricate data reports across the department. You will work closely with colleagues to generate accurate and quality-assured reports for publication.

To be successful as the Campaign Data Officer, you will need:

• Experience in a similar role working on data analysis and reporting
• Understanding of management and functionality of CRM systems
• Advanced understanding of Microsoft Office products, primarily Excel, ETL tools and PowerBi

If you would like to have an informal discussion, please call Ashby.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserves the right to end the application period sooner.

If you would like to discuss this role with us, please quote the reference 2620AJ