Support officer jobs in London, greater london

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you;

This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK’s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions.

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This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy.

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The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

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You'll support people to navigate the UK’s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

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You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. 

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This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Values and behaviours:

• A positive attitude and approach that reflect the charity’s values.

• Seek opportunities to contribute to the development of the charity.

• A commitment to and an understanding of disability issues, equality, diversity and inclusion.

• Always demonstrate role model behaviour.

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Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: Head Office, London SE1 (with flexibility for hybrid working)

Closing date: Sunday 15th March 2026

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Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

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Please download the job description to see full role responsibilities

Contract: Permanent, Full-time

Location: Hybrid – minimum 2 day per week in the London office (Farringdon)

Turn2us is a leading UK charity tackling financial insecurity and its structural causes.  They work with co-producers and partners to provide people in financial crisis with the means to get back on their feet, build resilience and thrive moving forward with their lives.

As an equal opportunities’ employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like them, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

MLC Partners are exclusively recruiting for a Business Support Officer role. This is a key position providing high-quality business, project and administrative support, helping teams stay organised, connected and able to deliver effectively. It’s a varied opportunity for someone proactive, highly organised and systems-focused, who is keen to develop within a fast-paced charity environment.

About the role

The Business Support Officer will provide high-quality business, project and administrative support across the Income & External Affairs and Impact, Digital & Data directorates. Working closely with senior leaders, you’ll help coordinate priorities, keep activity on track, and ensure the smooth running of meetings, reporting, events and day-to-day operations.

Skillset & Knowledge:

• Proven experience providing executive support, including complex diary management and meeting coordination, with a track record of handling sensitive information with confidence, discretion and professionalism.
• Strong organisational skills, able to manage multiple tasks, priorities and deadlines, including coordinating events end-to-end.
• Excellent written and verbal communication, with high attention to detail and accuracy.
• A proactive self-starter, able to take initiative to schedule meetings and manage logistics smoothly with minimal oversight.
• Strong monitoring and reporting capability, including accurate data collation and entry, maintaining well-organised directorate records, and ensuring GDPR-compliant information management.
• Understanding of project management principles to support delivery of specific directorate initiatives, including tracking actions and deadlines, and preparing materials to support delivery of plans and priorities.
• Familiarity with financial and administrative processes, including reconciliation, processing invoices and updating the CRM.
• Experience in the charity or social justice sector, with an understanding of UK poverty and inequality (desirable).

Why Join Turn2us?

Turn2us is an ambitious and values-driven charity that believes that everyone should have financial security so that they can thrive. The organisation offers flexible working, generous benefits, and the chance to lead within a culture that prioritises learning, wellbeing and meaningful impact.

How to apply/interview dates:

To express your interest about the role, please contact Briar at MLC Partners directly or submit your application via the link provided.
We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

Key Interview dates:

Applications closing date: Monday 2nd March 5pm

1st stage interview (on Teams): Tuesday 10th March

2nd stage meeting (in person, Farringdon): Monday 16th March

About the role

You’ll provide full professional business support to our Research directorate. You’ll ensure high quality administration across a broad range of tasks and liaise with various stakeholders across the charity. 

You’ll work with colleagues across the business support team to improve our processes and the technology we use to manage our information, team and projects to become more efficient and collaborative

What you'll do

• Provide administrative and practical support, acting as the first point of contact as and when required, responding to common queries or signposting as appropriate 

• Coordinate team meetings, circulate agendas and make meeting notes 

• Provide support with financial administration tasks such as submitting expense claims, raising purchase orders, processing  invoices and responding to requests as needed 

• Engage, influence and update a variety of stakeholders at all levels across and at cross-directorate meetings as required 

• Support Research Leadership Team and Directorate Team meetings,  with agendas and minutes, actions are followed up, and decisions implemented

What you'll bring

• Have a broad understanding of scientific research through a degree or working in a research oriented organisation 

• Experience of team administration or supporting a senior executive 

• Excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally

• Excellent administration skills, including minute-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 

• Experience in coordinating multiple projects simultaneously that meet the business requirements with minimal supervision 

• Experience of developing and maintaining effective working relationships with senior stakeholders

This is an exciting time for Parkinson’s UK, and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on 09 March 2026

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we’ll do that is by engaging and mobilising our supporters through a variety of channels to take action in support of Parkinson’s UK. In this role you’ll support the delivery and continual development of a mass email communication strategy, improve mass email communications, and deliver engaging emails as part of an integrated journey model.

What you’ll do:

• Support the delivery and continual development of a mass email communication strategy

• Work with teams across the organisation to devise audience-first email journeys for our supporters

• Become a Salesforce Marketing Cloud expert, ensuring we’re using the platform effectively to maximise our strategy

• Continuously improve and deliver the decentralisation programme, which is a vehicle for delivering mass supporter email comms alongside our journey framework

• Support the Supporter Engagement Manager to improve and deliver audience management processes for Existing Supporters.

What you’ll bring:

• Experience of supporter engagement in the commercial or not-for-profit sectors 

• Demonstrable experience of communicating with a wide range of supporters with varied audience needs 

• A proven track record in creating engaging, inspiring and effective email communications, and an understanding of email service providers, ideally Marketing Cloud.

• Experience of supporter journey mapping and comms planning

• Experience in reporting, evaluating and testing 

• Knowledge of HTML, photoshop, content management systems (preferably Drupal) and email software (preferably Marketing Cloud)

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held in person at our London Office from 13 March 2026.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.