9 Support officer jobs in London, Greater London

We are looking for a Supporter Experience Officer to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.

The ideal candidate will:

• have proven experience in planning, delivering and evaluating direct marketing campaigns across multiple channels, with strong knowledge of direct marketing principles.
• be highly organised and detail-oriented, able to manage multiple complex projects, competing priorities and tight deadlines while maintaining high-quality work with minimal supervision.
• have excellent relationship-management and communication skills, with experience working collaboratively with internal teams and external suppliers, developing clear campaign briefs and effectively communicating objectives, messaging and requirements.
• be proactive and solutions-focused, with strong problem-solving and decision-making skills and a track record of successfully introducing new and improved ways of working.
• be accountable for achieving results and managing income and expenditure within their remit, with strong reporting and analytical skills. They will have excellent written English, strong numerical ability and advanced IT/MS Office skills.
• be an excellent communicator and influencer, able to present, negotiate, build credibility and develop positive relationships with a wide range of stakeholders. They will also demonstrate empathy and resilience when handling sensitive issues and be comfortable working effectively in a changing, high-pressure environment.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: Tuesday 15th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026

Second round (In person) - Week commencing 5th October 2026

For more information about the role, please download our Recruitment pack.

About the role

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office.

You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK.

What you'll do

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK

• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.

• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.

• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s

• Contribute to the ongoing development and improvement of systems and procedures including the organisation's feedback function.

What you'll bring

• Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner

• Demonstrable experience of working with a relational database and accurate data entry, including financial and fundraising coding

• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies

• Ability to work flexibly and effectively as part of a team

• Ability to develop positive working relationships with a range of people internally and externally.

Please apply by sending us your CV and a detailed cover letter explaining how you meet the criteria in the "What you'll bring" section of the job description.

Applications close on Sunday 20 September 2026.

Interviews for this role will be held on Wednesday 30 September, in person at our London Office.

Youth Impact Advert

Permanent with funding until 31st March 2028

28 hours a week

£18,505.60 pro-rata

Location: Chelmsford, Essex (Office Based)

Benefits include but not limited to:

-36 days' annual leave (pro rata for part time roles), inclusive of flexible bank holidays, increasing with length of service

-Enhanced maternity/paternity leave

-We match up to 8% pension

-Free counselling service

-Opportunities to develop and widen your skills

-2 days of paid volunteering time per annum to support another part of the organisation

About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our Youth Impact domain creates impact for children and young people. With highly skilled and experienced staff working across England and Wales, we provide direct support to children, young people, parents and carers, as well as conduct research and influence Government to make changes. We also provide training for professionals. Our value driven team change the lives of children in this country for the better — and with your help and expertise, tomorrow we can support even more.

About the role:You'll play a key part in supporting the operational management of our services in the Essex by providing high quality business administration support.

We're looking for an efficient and well organised Business Administration & Support Officer with the ability to support our services to make a real impact in the lives of children and young people.

Key skills and experience:

The required skills and competencies for this role are:

-The ability to prioritise and manage own workload (essential).

-The ability to work confidently alone and as part of a team (essential).

-Previous experience of working in an administrative position in a paid or voluntary capacity (essential).

It would also be an advantage if you have any of the following skills and competencies:

-Level 2 admin based qualification (desirable)

-Understanding and working knowledge of data protection.

-Previous experience of communicating with members of the public, as service users or customers, in a paid or voluntary capacity (desirable).

Closing date: Midnight on Sunday 20th September 2026Interview date: Tuesday 29th September

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 5 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. 

We are seeking a self-motivated and detail-orientated individual to oversee the effective running of Theos' supporter relations programme and support the growth of our fundraising from individual donors. In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with our Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation. 

With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences and motivations in your own words. 

Theos is part of Bible Society and is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date: 7 September 2026 

Interview date: 24 September 2026 (1st round online) and 1 October 2026 (2nd round in London)

Tearfund is looking for a Data & Resources Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.

The team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. As part of our front-line team, you will provide a vital personal link, building strong relationships with those who champion our cause.

Your role will involve:

• Answering supporter queries via phone, email, and letter with professional excellence.
• Processing database additions, deletions, and amendments to maintain and increase data accuracy.
• Managing Toilet Twinning & Tearfund Resources orders, collaborating with an external fulfilment house to ensure timely deliveries.
• Thriving and maintaining high standards of speed and accuracy in a busy environment, recording information on our supporter database.

We are looking for a candidate who is:

• A flexible team player who learns quickly.
• Highly organised and able to juggle competing priorities.
• Committed to Tearfund's Christian beliefs.

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

Contract: This is a part-time role (21 hours per week) on a 9-month fixed-term contract. The full time salary is £33,202 per annum and the part time is salary is £19,921 per annum.
 

All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

People & Organisational Support Officer

💰 Salary: £31,714
📆 Contract: Permanent, full time

We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Enhanced maternity, paternity and adoption pay policy
• Private GP Service
• Salary sacrifice schemes for gym, bicycles, annual leave buying, and nursery/childcare
• Free premium Headspace membership
• Financial, life and leadership coaching
• Life Assurance policy of 3x annual salary
• Access to free online, in-person or telephone therapy

📍 Location: Head office (Fivefields, 8-10 Grosvenor Gardens, London) and some site travel 1-2 days per week, the remaining from home.
🕑 Hours: 9:00am – 5:00pm. We welcome flexible working requests from day one.

Role & Responsibilities
We're looking for an organised, proactive and people-focused individual to join our People & Organisational Development team. This is a brilliantly varied role that offers the opportunity to make a real impact across the organisation. You'll be a key point of contact for colleagues, volunteers and managers, supporting everything from recruitment, onboarding and employee wellbeing to volunteer development, learning and development, and organisational projects.
Working within a dynamic team with a broad remit, you'll gain exposure to traditional HR, organisational development, volunteering and organisational operations. You'll also support a range of systems and processes that help the Trust run effectively, including people technology, digital platforms and emerging AI-enabled ways of working.
If you're someone who enjoys building relationships, improving processes, solving problems and helping people thrive, we'd love to hear from you.

You'll be involved in:

• Supporting the full employee lifecycle, from recruitment and onboarding through to learning, development and employee engagement initiatives.
• Acting as a first point of contact for HR queries, providing excellent support to managers and colleagues across the Trust.
• Coordinating and developing our volunteer programme, helping volunteer managers recruit, engage and support volunteers.
• Maintaining and improving key people, volunteer and organisational systems, ensuring data is accurate, compliant and useful
• Supporting organisational projects across areas including wellbeing, culture, volunteering, technology, AI and continuous improvement
• Helping ensure our people and organisational operations run smoothly, contributing to an excellent experience for employees and volunteers alike.

Our ideal People & Organisational Support Officer

• Experience in either an HR/ People related role, or within a volunteer coordination role within a charity
• Highly organised with excellent attention to detail and the ability to manage a varied workload
• Confident using digital systems and technology, with a willingness to learn new platforms and ways of working.
• A proactive problem solver who enjoys improving processes and finding practical solutions.
• Excellent communication skills and the ability to build positive relationships with a wide range of people.
• A genuine enthusiasm for supporting people, volunteers and organisational success.
• Commitment to London Wildlife Trust's mission, values and approach to equality, diversity and inclusion.

(Please see the job description for the full list of responsibilities and person specification.)

Closing Date: 14th September 2026 at 9am
Interviews: Are scheduled to take place week commencing 21st September and reasonable adjustments will be offered to all candidates.

Does this sound like you? We’d love to hear from you!

Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London’s wildlife, we recognise that our team must better reflect and represent all of London’s diverse communities. Find out more about London Wildlife Trust’s commitment to Equality, Diversity, and Inclusion here: https://www.wildlondon.org.uk/jobs.
We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding here: https://www.wildlondon.org.uk/safeguarding.

REF-230582

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

Harris Hill is delighted to be recruiting for a Facilities & IT Support Officer on behalf of a well-established charity. This is a varied, hands-on role supporting the smooth running of the organisation's office, ensuring colleagues have a safe, efficient and well-maintained working environment while providing first-line IT support.

Key responsibilities

• Manage day-to-day office facilities and liaise with suppliers and contractors.
• Provide first-line IT support and coordinate with external IT providers.
• Support health & safety, office compliance and workplace wellbeing.
• Set up IT equipment and accounts for new starters and leavers.
• Maintain office equipment, meeting rooms and workplace resources.
• Identify opportunities to improve operational processes and office efficiency.

About you

You'll bring:

• Experience in facilities, office management or IT support.
• Strong organisational and problem-solving skills.
• Good Microsoft 365 and general IT knowledge.
• Excellent communication and stakeholder management skills.
• A proactive, customer-focused approach with great attention to detail.
• This is an excellent opportunity to join a collaborative, purpose-led organisation in a role where you'll make a real impact on the day-to-day experience of staff and visitors alike.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.  

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.