The Abbey Community Association is a charity operating out of a large community centre and hub in the heart of south Westminster, bringing together local people and organisations to address local community needs.

This role is a new post, funded by Charities Aid Foundation, that will support service users, including those with complex needs referred by colleagues and other organisations, on a wide range of issues. The successful candidate will provide advice, practical and emotional support and signposting to additional support, and so a qualification in Information, Advice and Guidance would be a distinct advantage.

Support Line Officer

We’re looking for highly motivated, resilient and customer focused individuals to fulfil the role of Support Line Officer.

Position: Support Line Officer

Location: Homebased, U.K Nationwide

Hours: 28 or 35 hours per week (various positions available) All roles to be worked over the full 7 hour days including weekend and bank holidays.

Salary: £25,000 per annum FTE (Pro rata for part time roles) (inner London weighting £3,299 per annum FTE (pro rata for part time roles) or outer London weighting £1,755 per annum FTE (pro rata for part time roles) may be applied in accordance to where you live) 

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 6 February 2022

Interview Date: Week commencing 14 February 2022

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

As part of the Customer Care and Support Line team, you will play an integral role in providing consistent, high quality information and support for people affected by stroke, both in the immediate aftermath of their stroke and long into their recovery journey.  You will also respond to enquiries from healthcare professionals and members of the public.

This role delivers both our Stroke Helpline and Stroke Association Connect products.

This is a challenging and fast paced, yet highly rewarding role, requiring a high degree of resilience, flexibility and attention to detail.

Due to the nature of the role you would be expected to work flexibly on a shift basis (with availability to work between 8am-6pm), including some Saturdays and Bank Holidays.

Key responsibilities will include:

• Providing information and support to people affected by stroke, professionals and the public, making both inbound and outbound contact in writing and over the phone.
• Ensuring the practical and emotional needs of beneficiaries are identified and addressed through a range of channels including telephone, letter, email and social media.
• Connecting new beneficiaries to our charity, helping them to self-manage by making them aware of the support available
• Working collaboratively with colleagues across the Customer Care and Support team to provide an outstanding and personalised customer experience
• Working with colleagues across the organisation to deliver value to our customers and to realise our corporate objectives

About You

As Support Line Officer you will have:

• Experience of working in a helpline/information provision setting or of working directly with people affected by stroke.
• Experience of providing high quality support and evidence-based information to others, verbally and in writing.
• Excellent listening skills and the ability to provide empathy and deal with calls who may be distressed or angry while remaining emotionally resilient.
• Access to a quiet and confidential space to work from.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.  Please also state the reference number and the amount of hours you are applying for CE83 28 hours per week or CE84 – 35 hours per week

To fulfil the requirements of the role you must abide and have the right to work in the U.K.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Support Line Advisor, Support Line Officer, Support Line Contact Centre Advisor, Helpline, Information and Advice, Advisor, Health Advisor, Customer Service Executive, Customer Service Advisor, Customer Service Assistant, Customer Service Operator, Customer Service Call Centre, Helpline Advisor, Call Centre Operative, Call Centre Worker, Contact Centre Advisor, Customer Service Contact Centre Advisor, Customer Service, Contact Centre, Call Centre, Telecare Centre Advisor.

Summary

The role of London Regional Support Officer is key to the smooth running of the region. Working across a small and busy team this role is the first point of call for any enquiries. Working with the London Regional team you will provide administrative support as we engage with many communities, organisations, Health Care Professional across London to deliver on our five-year strategy 'A generation to end the harm'.

Interview: 31 January 2022 (via Teams)

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As Regional Support Officer for London you will be the first point of contact in the region for enquiries from the general public and external organisations. This is largely an administrative role which supports the rest of the team with conferences, and other face-to-face awareness events from planning, coordination and delivery. You will be required to use a variety of platforms and tools to deliver on-line events which will continue to be a large part of what we do. You will also maintain financial records and management systems.

Ideal Candidate

You will be enthusiastic and have excellent communication and IT skills. You will be self-motivated and able to deliver excellent customer focused outcomes. You will enjoy working in a small team. You will be competent in using databases and financial management systems to record activity and spend. You will be able to have flexibility to enable some evening and occasional weekend working.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

This role is based in the Policy, Public Affairs and Campaigns Department (PPC) which has approximately 60 staff based across the UK, Kenya, Bangladesh, Columbia and India. We form part of an integrated Christian Aid programme of advocacy, development and humanitarian projects that deliver real change for people living in extreme poverty.

This critical role provides a range of key business support functions, specifically the reporting and monitoring of grant-funded projects delivered by specialist staff within PPC and the administration of financial grants out to global and regional partners via our international programme management system. The post holder will also work with the PPC Finance Business Partner to support the departmental budgeting and forecasting processes and maintain oversight of the processing of payments through the finance systems.

Working across the department and with the Programme Quality and Operations division the post holder will have a role in championing ways of working that align with CA strategy and systems drive operational excellence and innovation that leads to smooth and effective business processes. This will include the coordination of a new PPC quarterly dashboard to track progress, improve decision making and assess the impact of the work we do against the change we want to see.

This is a fast-paced working environment that needs to be able to respond with agility to changing political, social and economic contexts both at a global level and in the countries we work. The post holder may also be asked to coordinate and administrate discrete projects within the department and to provide surge business or administrative support as directed by the PPC Director.

This role is based in the UK in the London office with the opportunity to work from home on some days each week in line with Christian Aid's hybrid working policy.

About you

We are looking for someone with great organisational skills and ability to initiate, plan and organise work within agreed parameters with experience of working in a busy commercial, public sector or charity environment. This post will work closely with the PPC directorate team including the Executive Assistant and the Head of Strategy and Development, and will also need to work across and between teams with the ability to build relationships and to work co-operatively as a member of an interdisciplinary and international department. A high degree of self-motivation and the excellent time management will be essential in managing competing demands and meeting deadlines.

The successful applicant will also be able to demonstrate specific skills in creating and using spreadsheets for financial management and managing information, including use of web / intranet-based systems and databases. You will have experience in budget monitoring, creating and maintaining financial systems, and using spreadsheets for financial analysis and management. and you will be able to present complex data for managers, programme and finance colleagues. You will have a strong project administration background and direct experience of administering grant payment processes and of producing financial and narrative reports to donors.

This role requires a clear and confident manner, excellent written and spoken communication skills and experience of supporting a range of business processes including payments and in order to train others in administrative, financial and information management systems.

Further information

This role requires applicants to have the right to work in the country where this position is based.

From 1 July 2021, the process for completing right to work checks has changed and we can no longer accept EU passports or ID cards as valid proof of right to work, with the exception of Irish citizens.

There are now two types of right to work checks: a manual check and an online check. A manual check can be completed against relevant documentation as outlined by the Home Office. An online check can be completed if you hold digital proof of your immigration status in the UK. We will require your share code and date of birth to carry out this check. Please see Government website for more information on acceptable documents.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions (if required)

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Q1) Please give us an example of when you shared your knowledge and skills to help others be more effective in their role. What was the situation? What knowledge or skills did you have to share? What was your particular task or responsibility? What action(s) did you take to help someone(s)? What were the results? Were you successful? How did you know?

Q2) Tell us about a time when you had to establish and maintain relationships with a wide range of contacts and networks based on mutual rapport and respect. What was the context? Why did you need to establish the new relationships and why was your attitude to this important? What was your task? What outcomes were being sought? What actions did you take? How did you take them? What was the impact of your actions? Were you successful?

MARAC Support Officer

Job Title: MARAC Support Officer
Department : MARAC (Multi-Agency Risk Assessment Conference)
Line Manager : MARAC Team Manager
Direct Reports: N/A
Salary: £23,000
Full Time: 35 hours per week
Contract: 1-year fixed term contract

Location: Initially this post will be home based due to the COVID19 pandemic but following this the post will be based in Standing Together offices in West London.

CLOSING DATE FOR COMPLETED APPLICATIONS: 5pm on 8th February 2022

Interview: To be held virtually on 17th February 2022

Standing Together is committed to ensuring our workforce is reflective of our diverse

population and is therefore committed to increasing representation of staff of Black, Asian, and other racially minoritised groups across all roles and at all levels. We strongly encourage applications from within Black and minoritized communities.

About Standing Together Against Domestic Abuse

Standing Together Against Domestic Abuse (STADA) is a UK charity bringing communities together to end domestic abuse.

We support organisations, including community and faith-based partners, criminal justice partners, housing, social services, healthcare workers and charities, to identify and respond effectively together to domestic abuse. Our aim is to help these communities, services, and agencies to work in partnership, so that people receive the best support at the time they need it. We do this through an approach that we pioneered, called the Coordinated Community Response (CCR). The CCR brings services together to ensure local systems truly keep survivors safe, hold abusers to account, and prevent domestic abuse. Our model of a coordinated local partnership to tackle and ultimately prevent domestic abuse is now widely accepted as best practice.

About MARAC Support Officer
Standing Together is seeking to appoint a MARAC support officer to support the work of our London Multi Agency Risk Assessment Conference (MARAC) Team. You will have the ability to work collaboratively and effectively with all the partner agencies.

Multi Agency Risk Assessment Conferences are regular meetings where information is shared by a variety of key organisations both statutory and non-statutory on the highest risk domestic abuse cases in order to create safety/ action plans that help reduce and manage risk to victim/ survivors.

The successful will have experience of administrative duties that will support the work of the MARACs coordinated by Standing Together Against Domestic Abuse. The support officer will assist in the development of information systems supporting the work of the MARAC and support the MARAC team manager where directed.

Standing Together is committed to ensuring our workforce is reflective of our diverse population and is therefore committed to increasing representation of staff of Black, Asian, and other racially minoritised groups across all roles and at all levels. We strongly encourage applications from within Black and minoritized communities.

Purpose of the role:

The MARAC support officer carries out administrative duties to support the work of the MARACs coordinated by Standing Together Against Domestic Abuse. The support officer will assist in the development of information systems supporting the work of the MARAC and input data and support the MARAC team manager where directed.

Main Responsibilities:

1. MARAC ADMINISTRATION

- To prioritise supporting the MARAC Team Manager in all aspects of their work as directed
- Daily check of MARAC emails (both non-secure and secure emails) for referrals to the different MARACs coordinated by Standing Together, process referrals, respond to the referrer and forward referrals to the appropriate Domestic Violence support services in a timely manner
- Provide inbox cover during Coordinators leave.
- Input new referrals onto the case management database.
- Regularly check MARAC emails (both non-secure and secure emails) for MARAC action updates from representatives and ensure that actions documents on At-Risk-List and spreadsheets are accurately updated
- Compile the list of Outstanding MARAC Actions to be emailed out to MARAC representatives
- Prepare the At Risk List-Actions documents with information from referral forms ahead of the MARAC meeting
- Take detailed and accurate minutes at MARAC meetings and tidy up the minutes within 2 days following the MARAC meetings
- Reply to MARAC-related queries from MARAC representatives and front-line professionals
- Help with the organisation of MARAC workshops, including monitoring the list of attendees, sending out confirmation letters, printing hand-out packs, preparing equipment and recording participants’ feedback
- Plan and organise the London MARAC Coordinators Forum

2. DATA AND INFORMATION

- Collect and input a range of MARAC case data on the MARAC data spreadsheets to assist the MARAC Data Analyst in their work
- Assist in miscellaneous data collection and reporting tasks as required by the MARAC Team Manager or MARAC Coordinators

3. PARTICIPATION IN ORGANISATION

- Organise and take minutes at MARAC team meetings
- Undertake any other tasks as agreed by the MARAC Team Manager and/or the CEO of Standing Together Against Domestic Abuse

Knowledge, skills & experience required:

- A good communicator and comfortable communicating with diverse audiences by telephone, email and face-to-face
- Good organisational and time management skills with a strong attention to detail
- Committed to ensuring a high standard of service to colleagues and external agencies and stakeholders
- A thorough understanding of administration tasks within a busy office
- Excellent organisational skills to enable the smooth running of the office
- A good understanding of Microsoft Office, particularly Outlook and Excel,
- Excellent interpersonal skills, in particular in dealing with telephone and email enquiries
- The ability to take minutes (noting how to identify what are the important points and making the end document accurate and coherent.)
- The ability to copy, type and lay out documents.
- An ability to work under pressure with excellent time management and organisational skills
- A commitment to and understanding of equal opportunities in employment, service delivery, intersectionality and its links to structural disadvantage.

Personal Attributes required:
Strong commitment to team members, the work team and the wider organisation’s values and ethos.
A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment in this area.

Qualifications required:
N/A

Project Support Officer

Do you believe we should improve the way people in the UK experience end of life care, death, dying and grief? Do want to work for a dynamic national charity which is driving that mission?

With these issues having become more relevant than ever, we are seeking an outstanding Project Officer for our ECHO program who has passion for innovation, project management and digital platforms to deliver real change on how we care for people at the end of their lives.

Position: Project Support Officer

Location: The position is based at the offices of Hospice UK, 34 – 44 Britannia Street, London, WC1X 9JG. Hybrid working from home and the office is currently in operation

Hours: Full-time, 35 hours a week (flexible/home working considered)

Salary: £32,500 per annum + excellent benefits

Contract: Permanent

Benefits: 25 days annual leave entitlement rising by 2.5 days per year to 30 days after 2 years’ service, plus bank holidays, bonus 10 days leave at every five year work anniversary, Simplyhealth medical cash plan, flexitime and flexible, family-friendly culture, support for staff with caring responsibilities, group personal pension scheme, interest free season ticket loans, Cycle to Work Scheme, generous life assurance cover (3x annual salary) plus opportunities to volunteer for, and/or attend events e.g. London marathon, RideLondon, Hospice UK National Conference

Closing Date: 9am on Tuesday 1st February 2022

Interview Date: Tuesday 8th February

The Role

As Project Support Officer the successful candidate will have operational responsibilities and opportunities in relation to Hospice UK’s ECHO networks, the networks delivered from our Belfast Office and in supporting our ECHO Immersion training delivered virtually throughout the UK.

While based from the Hospice UK Office in London the candidate will also be involved closely with the project team in Belfast and with the ECHO Institute in Albuquerque.  The ECHO methodology demonstrates “everyone a teacher, everyone a learner” philosophy that lies at the heart of ECHO, and which has been so important through the pandemic for our Hospice Sector.

You will become a member of an extended ECHO community throughout the UK and beyond.  Our values are at the heart of everything we do, we work in collaboration, with compassion, are inclusive, innovative and knowledgeable.

The established ECHO team will support the candidate, including the Programme Director, Programme Manager and our London based clinical co-ordinator.  As 2022 is set to be another year of growth for Project ECHO within Hospice UK’s strategic vision, the Project Support Officer will be a key member of our team going forward and making this vision a reality.

About You

As Project Support Officer, you will have experience of working in a similar role and being part of a project team, delivering work as part of a formal project.

You will have:

• Demonstrable evidence of managing people
• Excellent interpersonal skills, with the ability to build effective relationships with internal and external stakeholders with professionalism and courtesy
• Highly competent IT skills including proficiency in MS Word, Excel, Outlook, Powerpoint and databases
• Excellent personal communication skills and the ability to communicate effectively and confidently with a wide cross-spectrum of stakeholders
• Ability to work to tight deadlines, prioritise tasks effectively in order to meet deadlines
• Excellent organisational skills, with a strong ability to work well both independently and as part of a team
• Strong analytical skills with proven ability in interpretation of information and production of detailed reports for a range of uses including informing senior management decision

About the Organisation

Hospice UK is the national charity working for those experiencing dying, death and bereavement. We work for the benefit of people affected by death and dying, collaborating with our hospice members and other partners who work in end of life care.

We believe that everyone, no matter who they are, where they are or why they are ill, should receive the best possible care at the end of their life.

You may also have experience in areas such as Project Support Assistant, Project Support Executive, Project Support Officer, Project Support, Programme Support, Programme Support Officer, Programme Support Assistant, Programme Support Lead, Project Support Coordinator, Project Officer, Programme Project Support Officer.

This an exciting opportunity to join a small programme team working with Age UK's Network of 130+ local and independent brand partners to transform their internal systems.

The role is focused on providing project support to initiatives within the Age UK Network Infrastructure Programme. Specifically, a project focusing on a finance system for Age UK Partners and across other areas of the programme. The role also includes working closely with project teams to ensure communications are targeted to the right audiences, providing support to co-ordinate the delivery of communications across the programme.

The successful candidate would enjoy working in a fast-paced environment and will demonstrate an understanding of complex stakeholder relationship management with challenges that need to be understood and addressed in a timely manner. There will be opportunity to develop knowledge and skills and progress within the team if desired.

You will have:

* Excellent oral and written communication skills including the ability to report on progress in writing and verbally.
* The ability to manage data from multiple sources.
* Experience in data entry and analysis to a high level of accuracy and attention to detail.
* Experience in relationship development and stakeholder management.
* Confidence dealing with people from different levels and backgrounds.
* Ability to prioritise competing deadlines and workloads including across multiple projects.
* Proficiency in Microsoft Office and the ability to learn new software applications.
* Governance admin support experience including minuting meetings.
* Ability to work flexibly and autonomously and as part of a team.

What we offer in return:

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Projects Business Support Officer - Temporary

A fully flexible remote working role, with a large long standing charity are seeking an experienced projects business support offer for a temporary role starting ASAP for approx. 6 months.

Short description of role:

To provide high quality business support to projects, programmes, quality assurance activities undertaken by the Development Team with the National Safeguarding Team, with a focus on the planning and delivery of the teams safeguarding learning programmes. You will be responsible for devising and monitoring project schedules; tracking progress of tasks; developing and implementing complex logistical arrangements, and liaising with key stakeholders, to ensure the design and delivery of the Team's priorities.

• Working with the National Safeguarding Learning and Development Managers to develop project plans and clear processes to ensure the smooth delivery of national training and evaluation processes, supporting the delivery from initial idea to the completion of the project.
• Maintaining project management structures/documentation, frameworks and tools, and supporting colleagues to use these consistently and effectively.
• Ensure systems to manage multiple programmes are developed and meet the needs of the team and wider stakeholders
• Contributing to the development of programme documentation by liaising with relevant stakeholders, managing sensitive and complex information
• Maintaining central programme records and maintaining reviews
• Providing flexible, hands-on delivery support and assisting with effective communication between project management and stakeholders. This can include responding to basic project questions and managing invoice handling/tracking budget, sending doodle polls, liaising with various PAs on diaries for meeting scheduling.
• Managing meeting and training logistics across a number of competing stakeholders- booking meetings, meetings rooms, other administrative support.
• Providing business support for other aspects of the Development Team's work, including consultation on, and implementation of, safeguarding guidance.
• Implementing and maintaining appropriate systems to enable effective planning and scheduling of project activities.

PERSON SPECIFICATION:

Knowledge/Experience

• Able to analyse quantitative and qualitative data and draw out key themes, able to present the data analysed using a range of presentation tools.
• Ability to collect and collate information and data and handle this in line with GDPR requirements.
• Proactivity and forward thinking, able to think ahead and consider what needs to accordingly be ordered and scheduled.
• Experience of developing / contributing to project plans.
• Experience of supporting the delivery of project plans from initial idea to the completion of the project.
• Problem solving skills with the ability to explore and find solutions.
• Good communication skills to ensure all project details align with the mission of the National Safeguarding Team

Location: London Westminster - can offer fully remote working

Employment Type: Temporary ASAP start 6 months+

Salary/rate: Up to £18.50ph + Holiday Pay

Working hours: 35pw

Ref: 76221PMR

CLOSING DATE: ASAP

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our client, one of London's leading Higher Education establishments, is currently looking to recruit a temporary Programme Support Officer, to provide key administrative support in a student facing environment. This is a full-time role, looking to start as soon as possible, and will run for 6 months.

The purpose of this role is to assist and manage the day-to-day administration of teaching programmes. The post holder will be required to print relevant course materials, manage room bookings and be responsible for the general administration of programmes and courses. Promoting the academic activities of various departments by helping to organise internal and external events, you will also be required to oversee the orders and shipping of materials as well as general logistics.

In order to be considered for this post, you will need to have previous administrative experience. Experience in a Higher Education environment would be advantageous. Excellent IT skills are essential, particularly with Microsoft Office. With the ability to work independently and proactively, you will have great attention to detail and the ability to prioritise competing demands.

This post is to start immediately and to run for 6 months so you will need to be able to meet these timeframes.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV by clicking 'apply now' below.

We are looking for a positive and people-focused Support Services Officer to join us on a full-time or part-time basis. This is an excellent opportunity to join a supportive and close-knit team where you’ll have real impact in helping people affected by blood cancer. 

You’ll provide high quality information and support to those affected by blood cancer via the phone, email, social media and our online forum and will contribute to the development of new, innovative peer volunteer support services. 

You will be emotionally resilient and understand the value that your role brings to the blood cancer community.  We all work evening and weekend shifts at set times across any given month, so this would suit our ideal Support Services Officer.

We are looking for a positive and people-focused Support Services Officer to provide high quality information and support to those affected by blood cancer via a range of different mediums including phone, email, social media, and our online forum across our 7-day-a-week service. 
 

Impeccable written and verbal communication skills are essential in this role as the Support Services Officer will be answering calls and writing emails to provide practical and emotional support to our service users, helping people to find the information and support that’s right for them, and empowering them to take the next step on their blood cancer pathway.   
 

The Support Services Officer will also be moderating our online community forum on a day-to-day basis, bringing together a supportive network of people affected by blood cancer who can share stories and support each other.  Keeping this community safe is really important here, so an understanding of online safety practices is key.  
 

This role will contribute to the development of new, innovative peer volunteer support services.  They will work with people affected by blood cancer to shape, influence and inform our peer volunteer community development as well as with other volunteering teams to deliver a great volunteer experience and contribute to our growing volunteer community.
 

Adaptability is vital in our organisation as the needs of our community are changeable. We’re looking for a Support Services Officer at Blood Cancer UK who enjoys working flexibly.
 

We all work evening and weekend shifts at set times across any given month, so this would suit our ideal Support Services Officer. 
 

This exciting role provides the front line of our Blood Cancer Support Service, putting people affected by blood cancer at the heart of everything we do.  For this reason, the Support Services Officer will need to be emotionally resilient and understand the value that the role brings to the blood cancer community.   

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are now seeking a Support Worker to join their dedicated Complex Needs team. This is offered as a fixed term contract initially until 31 May 2022 but will be subject to review, with a view to extend.

As their Support Worker, you will provide a critical role in supporting the team in the day to day delivery of the Complex Needs service and contribute to the promotion and operational planning processes. You will work collaboratively with Assistant Support Workers to promote resident engagement, through the development of positive relationships and thereby contributing towards the promotion of a fulfilling, safe and inclusive environment.

Finally, you will also use motivational and asset based interviewing techniques to assess and create support plans and risk assessments that address the needs of residents. Developing risk management strategies with the resident and other involved services, whilst ensuring all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.

Due to the nature of the role, you will have experience in building relationships with vulnerable, disadvantaged or excluded client groups, as well as dealing with challenging behaviours within a similar setting to the homelessness sector. You will have experience of working in the provision of a safe operating environment, offering support to similar client groups who present with challenging and complex circumstances. With regards to competency, having a knowledge of relevant legislation is advantageous. E.g. Housing legislation, Rough Sleeping Strategies & the Mental Health Act will be favourable. To be successful, you will have good understanding of risk management and safeguarding in relation to people who experience rough sleeping as well as being naturally motivated, adaptable and a committed member of the team.

The working pattern for this position is Average 37.5 hours per week excluding breaks. You will be expected to work a flexible shift system that will involve working between Monday to Sunday within the hours 8.00am to 10.30pm on a rota basis.

To apply, please register your interest and submit your CV by clicking 'apply now' below. Covering letters are not required at this stage.

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are now seeking a Senior Support Worker (Complex Needs) to join their dedicated team. This is offered as a fixed term contract providing maternity cover, initially until 31 May 2022 but with the possibility of extension to September 2022.

As their Senior Support Worker, you will provide a critical role in supporting the Team Manager in the day to day delivery of the Complex Needs service and contribute to the promotion and operational planning processes. You will hold a reduced case load of clients with complex needs, and work collaboratively with your Team Manager in leading, motivating and managing the Complex Needs team. Finally, you will also deliver assessments, support planning, risk management and reconnection/move on for residents.

Due to the nature of the role, you will have experience in building relationships with vulnerable, disadvantaged or excluded client groups, as well as dealing with challenging behaviours within a similar setting to the homelessness sector. You will have experience managing the provision of a safe operating environment, offering support to similar client groups who present with challenging and complex circumstances. With regards to competency, having a knowledge of relevant legislation is advantageous. E.g. Housing legislation, Rough Sleeping Strategies & the Mental Health Act will be favourable. To be successful, you will have good understanding of risk management and safeguarding in relation to people who experience rough sleeping as well as being naturally motivated, adaptable and a committed member of the team.

The working pattern for this position is Average 37.5 hours per week excluding breaks. You will be expected to work a flexible shift system that will involve working between Monday to Sunday within the hours 8.00am to 10.30pm on a rota basis.

To apply, please register your interest and submit your CV by clicking 'apply now' below. Covering letters are not required at this stage.

Summary

The Volunteer Support Officer is a key role within the small London Regional team as it provides support for all the volunteers and support groups in Greater London.

Volunteers are vital to help deliver what we need to do to increase public awareness about the prevention of type 2 diabetes and are a key part of the Living Well Outcome in our strategy to help inform those with diabetes about the services and support we offer.

During the pandemic our volunteers have continued to support others with on-line meetings and support, but our face-to-face meetings are now beginning to open up. Our support groups are a lifeline to some people living with diabetes.

Our volunteers come from the many different communities that make up London; some are students, some work closely with their local community organisations, all are passionate about making a different to those at risk of type 2 diabetes and those living with the condition.

Interview: 2 February 2022 (via Teams)

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

The Volunteer Support Officer is the first point of contact in the region for people wishing to volunteer as well as providing day-to day administrative support to ensure that volunteers' details are kept up to date on our Volunteer Management System.

As Volunteer Support Office you would report to the Volunteering and Outreach Manager and work closely with the Engaging Communities Officer and the rest of the London Regional team to match volunteers to appropriate events and activities.

The key areas of activity are recruiting, training and ongoing administrative support of our volunteers. You would be organising events for volunteers as part of the role and with the easing of Covid restrictions meetings with volunteers will increasingly be face to face.

There will be some travel across Greater London and occasionally outside of London to meet with colleagues. There is some evening and occasional weekend working.

Ideal Candidate

You will be able to build relationships with a wide range of people from many different communities and external organisations. You will be enthusiastic, self motivated and used to working to deadlines in a small team. It is vital that you have excellent communication and administrative skills. Your IT skills mean you are able to use a range of platforms and tools to support on-line meetings.

Here at the Ramblers we’re passionate about helping everyone to find their feet. Join Britain’s biggest walking charity to help even more people enjoy the benefits of walking. 

This is an exciting time at Ramblers! Over the next three months we will introduce a new brand, website and system for volunteers to plan and organise group walks. Volunteers are at the heart of what we do – and with over 480 Ramblers groups and 100,000 group walks taking place every year, it’s vital that we provide the right support. Are you up for the challenge? 

We’re looking for an ambitious Operations Support Officer to join the team. The role is part of the Operations & Advocacy team, reporting to the Operations Manager. 

If you like juggling lots of different priorities, enjoy working with volunteers and know your way around a spreadsheet, this could be a great role for you! 

You will take the lead to provide excellent customer service to Ramblers groups – supporting volunteers to get started or take the next steps on their volunteering journey. Whether you’re helping volunteers to access a new system, managing event bookings, or keeping records up to date – you will be an enthusiastic team-player, working together with colleagues to ensure that we’re providing the best experience possible for volunteers. 

Essential requirements include: 

• Experience of admin and supporting a team to deliver projects 

• Strong interpersonal and communication skills 

• The ability to understand and resolve issues 

• Familiarity with a range of IT applications, and the ability to support others to use systems

If you think you’ve got what it takes to be our new Operations Support Officer, we’d love to hear from you! 

Visit the Ramblers Website (Jobs Page) to find out more.