Support planner jobs in uk

At Imago Community, we believe in creating change together and we’re looking for a creative, confident, and people-focused Fundraising Manager to help us grow our income and inspire more people to support our work. You’ll be joining a friendly, supportive team who share ideas and work closely with colleagues across the organisation to make a positive impact.

In this varied and exciting role, you’ll take the lead on developing and delivering imaginative fundraising initiatives, events, and campaigns, both in-person and online. You’ll connect with new supporters and nurture existing relationships, building a community of people who are passionate about making a difference.

From planning engaging events and writing compelling funding applications, to exploring new digital opportunities and telling stories that inspire, you’ll play a key part in ensuring Imago can continue to deliver vital services.

We’re looking for someone who is:

• a natural relationship-builder – confident, engaging, and comfortable making the ask for support
• experienced in fundraising or a related field like charity communications, marketing or event and project management
• creative, organised, and able to manage multiple projects and deadlines
• skilled at telling stories that demonstrate impact and turning great ideas into successful fundraising initiatives
• motivated to achieve results while working collaboratively as part of a supportive team.

You’ll also need excellent written and verbal communication skills, strong IT abilities, and a commitment to compliance with fundraising regulations and GDPR. The role is based at our head office in Tunbridge Wells (moving to Lamberhurst in 2026). A Full UK Driver’s Licence and access to a car are essential as you will visit our other offices, activities and events.

If you’re excited by the idea of inspiring generosity, building lasting connections, and helping us grow our impact, we’d love to hear from you.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Job Title: Refuge Worker

Location: Derby
Salary: £12,756.17 per annum
Contract type: Part Time, Permanent 

Hours: 18.5 hours per week (days to be discussed) 

This is an opportunity to join Refuge as a Refuge Worker in Derby.

The post holder will provide high quality practical and emotional support to survivors of domestic abuse and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 7 November 2025

Interview date: 20 November 2025

About The Role

We’re looking for a creative, proactive and digitally savvy Social Media and Content Assistant to join our Communications team. You’ll support the planning, creation and delivery of engaging content across our social media channels, with a particular focus on Instagram and TikTok.

You’ll be responsible for creating content that helps the organisation achieve our marketing objectives, which are:

• Inspire inclusive practices among projects and professionals working with young people in music.
• Build the credibility of Youth Music among young creatives.
• Grow awareness of Youth Music as the leading voice on young people and music.
• Demonstrate the impact of Youth Music’s work and partnerships.
• Support the organisation in achieving our ambitious fundraising goals.

You’ll be line managed by the Digital Marketing Manager and will work closely with the Digital Content Lead.

About You

This role is ideal for someone who lives and breathes social media, loves spotting trends, and has a passion for storytelling that spotlights the work of young people amnd grassroots projects.

Key Responsibilities

• Spot and recreate viral trends, adapting them into engaging content for Youth Music’s audiences.
• Confidently use TikTok and Instagram features, trending sounds, and best practices to boost reach and engagement.
• Support in planning, creating, editing and scheduling content (Reels, TikToks, Stories, carousels, graphics, blogs).
• Capture and share content from live events, including NextGen community events, festivals, and project visits (occasional evenings and weekends required)
• Oversee our social media channels on your working days, monitoring all channels (TikTok, Instagram, Threads, Facebook, YouTube and LinkedIn) and liaising with the Digital Content Lead to ensure that messages and comments are responded to promptly and appropriately.
• Contribute ideas for campaigns and activations that highlight Youth Music’s impact and opportunities.
• Craft unique copy for multiple channels and formats across campaigns, business documents and owned media.
• Support the preparation and running of content shoots, from planning to on-the-day assistance.
• Research trends, youth culture and peer organisations’ activity to inform fresh and relevant content ideas.
• Track and analyse content performance, supporting the creation of regular insights reports.
• Ensure all content is accessible, inclusive, and aligned with Youth Music’s brand guidelines.
• Assist in maintaining the Asset Management System, ensuring all assets include accurate information (such as credits and consent details) and are regularly updated.
• Support with ad hoc design work and editing of templates for key campaigns e.g. the Youth Music Awards

General

· Carrying out all such additional duties as are reasonably commensurate with the role.

· This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

· Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.

Person Specification

Essential Criteria

• Minimum 12 months’ cumulative experience in a social media, digital content or communications role.
• Strong understanding of social media platforms, particularly Instagram and TikTok.
• Confident using TikTok and Instagram features, sounds and trends to create engaging content.
• Clear and accurate written communication skills with good attention to detail.
• Ability to edit short-form videos using tools such as CapCut, Canva or Adobe Premiere.
• Basic graphic design skills, ideally using Canva or similar software.
• Confidence contributing ideas and supporting campaign planning.
• Strong organisational skills and ability to work to deadlines.
• Enthusiasm for Youth Music’s mission to equalise access to music.
• Interest in the UK music scene, particularly youth and grassroots projects.
• Willingness to work occasional evenings or weekends to capture live event content.

Desirable Criteria

· Experience creating and scheduling social media content (through work, volunteering, studies, or personal projects).

· Awareness of accessibility and inclusive content principles.

· Experience capturing and editing content at live events or festivals.

· Understanding of social media analytics and performance measurement.

· Familiarity with social media scheduling or reporting tools such as Sprout Social, Buffer or Hootsuite (desirable).

· Knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere)

Are you a passionate and experienced fundraiser ready to make a meaningful impact in your community? Join us at the South East Cancer Help Centre (SECHC) as our new Community Fundraiser, giving support and reporting directly to our Senior Community & Corporate Fundraising Manager.

Who we are

The South East Cancer Help Centre (SECHC) is a highly successful and well-established charity in operation for 40 years with modern premises located in central Purley with free parking and close to the station. Working closely with the public health sector, we provide therapies, counselling and group activities to those affected by cancer.

SECHC aims to give any person affected by cancer an opportunity to explore ways which may help them to cope with their situation. Confidentiality is always maintained. The Centre aims to respect and support them in the choices they make and to provide individual and group support, complementary therapies and information within a friendly, caring environment. These services have local NHS recognition.

About the Role

We are seeking an experienced community fundraiser who will play an instrumental role in our established as well as new fundraising events, community engagement, stewardship, increasing awareness of the Centre as well as income generation.

What You'll Be Doing

Your responsibilities will include:

1. Engage, inspire and encourage supporters, schools, community groups and high street businesses fundraising on behalf of the charity, helping them to achieve their full potential by providing a positive supporter journey.
2. Inspire new supporters to raise money, while maintaining and developing relationships with existing supporters, securing sustainable growth of income and supporter numbers
3. Research and approach local businesses to gain support from them and their customers through fundraising e.g sponsorship of events, cause related marketing and social media platforms
4. Represent SECHC at fundraising meetings, presentations and events outside of normal office hours (evenings and weekends) as required (toil given)
5. Sourcing supporter case stories to support fundraising and impact reporting.
6. Proactively seek opportunities for fundraising events both at the Centre and within the local community.
7. Manage and maintain our KindLink giving platform
8. Provide admin support to the Senior Community & Corporate Fundraising Manager
9. Develop close and effective working relationships with colleagues across the organisation to ensure a culture of collaboration.
10. Ability to work under pressure with tight deadlines

Person specification

• Experience and knowledge of community fundraising
• Experience and knowledge of the fundraising market place
• Proven track record of raising funds from a range of community events
• Proven track record of securing income through community engagement
• Excellent planning, project management and organisational skills, including ability to deliver to multiple priorities whilst retaining a thorough attention to detail
• Ability to confidently speak in public
• Ability to work independently and to self-motivate
• A holder of a full UK driving licence with access to transport
• Willing to travel across our catchment area to meet supporters

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Permanent

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 19 November 2025

Iterview Dates: 2 and 3 December 2025

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Independent Domestic Abuse and Sexual Violence Advocate to play a pivotal role in our Domestic Abuse Everyone's Business Service.

The Domestic Abuse and Sexual Violence Prevention Team, sits within the wider Fundraising and Communications directorate and delivers the UK SAYS NO MORE campaign and Everyone's Business. 

Everyone's Business works with employers to deliver a domestic abuse and sexual violence response to their employees along with offering a range of tools and resources such as the Everyones Business Respond to Abuse Advice Line, a training package and an employee IDVA and ISVA service. The team have worked with approximately 250 employers ranging from large multi-national companies to statutory organisations and local authorities. 

Please note this is a hybrid role that can be based anywhere in the UK with the requirement to be at our Head Office in London 1 day a week (Thursday).

Sounds great, what will I be doing?

The role involves providing both emotional and practical support to survivors of domestic abuse, sexual violence, and other forms of gender-based violence, including those at high risk. This includes completing DASH risk assessments and tailoring support to each survivor's individual needs. The postholder responds to referrals from employees with lived experience of abuse through the Everyone's Business IDSVA service and acts as the lead IDVA/ISVA for some contracted business partnerships. They work closely with businesses adopting IDVA/ISVA services and are responsible for maintaining and updating business development plans as required.

A key part of the role includes building relationships and raising awareness with partner organisations through meetings and training, and working collaboratively with criminal and civil justice agencies, health services, SARCs, police, courts, social care, and other voluntary sector organisations. The role includes conducting needs and risk assessments, developing individual safety and support plans, and acting as a single point of contact for survivors throughout their journey, whether or not they choose to report to police. It also includes multi-agency advocacy and attendance at MARACs, always maintaining a trauma-informed and survivor-focused approach.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires an ISVA or IDVA qualification or equivalent relevant experience supporting individuals affected by domestic abuse or sexual violence, along with a willingness to undertake further training. A strong understanding of the impact of domestic and gender-based violence on survivors and their children is essential, as is experience in risk assessment, safety and support planning, and providing both emotional and practical support, including guidance on legal remedies.

The ideal candidate will have experience working with employers to respond to domestic and sexual violence, as well as a good understanding of safeguarding responsibilities and trauma-informed practice. Knowledge of intersectionality, diversity, and equality is important, along with experience participating in the MARAC process and working within a multi-agency framework.

The role also demands excellent administrative and time management skills, confidence working independently, and the ability to remain calm and resilient under pressure. Proficiency in using digital systems to accurately record casework and prior experience in delivering presentations or training sessions are also required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Title: Refuge Worker

Location: This is an on-site role, located within the London Borough of Hillingdon, there may be a requirement to occasionally work in the London Borough of Hounslow. 
Salary: £28,857.12 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.  

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 10 November 2025

Interview Dates: 18 and 19 November 2025

We are recruiting for an Individual Giving Manager to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager will create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to deliver on a positive donor/ supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby.

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £36,000 – £40,000 per annum

Hours: 35 hours per week

Location: Home Based with occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

We are looking for an experienced and passionate Strategic Communications Manager to work as part of our Policy & Practice Team.

This is a 22-month fixed term contract to the end of September 2027, with potential to extend

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Policy and Practice work towards our corporate strategy objectives by elevating the voices of lived experience and diverse communities to influence system change and ensuring it is then delivered on the ground for people severely affected by mental illness.

How you will make a difference

The Strategic Communications Manager will shape and deliver the communications strategy for a landmark, mental health partnership. The partnership, funded by the Wellcome Trust, brings together over 20 leading mental health organisations in a coordinated effort to push mental health up the political agenda and drive transformational change in UK mental health care. The role will support the Influencing Partnership Strategic Lead, hosted at Rethink Mental Illness, and comms colleagues across the sector to deliver this.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

CLOSING DATE: 18 JANUARY 2026

IA is offering an exciting opportunity for a compassionate and experienced Stoma and Pouch Care Specialist Nurse to help us lead and develop our strategic clinical support services to people living with an ileostomy or an internal pouch.

The successful applicant will have been in a similar role for at least 12 months as an experienced Stoma/Pouch Specialist Nurse and qualified to at least (NHS) Band level 6. As someone who is passionate about helping people who have been through, or are considering life-changing surgery, your empathetic approach, high standards and professionalism together with your excellent clinical knowledge and experience will put the patient at the heart of everything that you do.

In addition to direct support through one of our many communications channels, your clinical experience will help us to further our charitable aims, developing additional strategic services supported by our team of staff, trustees and volunteers, many of whom have been through life changing surgery themselves.

As someone who is flexible in their approach and is prepared to think outside of the box, each day will offer a different challenge. Whether you are representing IA at external meetings, on various multi-disciplinary committees or advocating for improvements in products and services available to people living with a stoma and internal pouch, your strong voice and stakeholder management skills will represent both the charity and the voice of the patient.

As a hybrid role, the successful applicant is expected to be a self-starter with drive and determination to help us to grow our services and develop our patient support model. The successful appplicant will primarily be based from home (UK only) however the role will include travel to support charity meetings and events, in addition to furthering our strategic aims through networking. Occasional travel to head office in Essex will be required.

Senior Manager, Retention and Engagement

Contract type: Permanent, Full Time (35 Hours per week)

Location: London, UK.

UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person

Salary: £48,867 – £51,439 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK—from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team.

About the role

As our Senior Marketing Manager - Retention & Engagement, you will strategically lead the team responsible for the £34 million existing supporter income stream and work closely with and the wider Supporter Marketing Team and teams across Communication and Fundraising to maximise Supporter Lifetime Value.

In this role, you will:

• Own and deliver the strategic priorities for Supporter Engagement and Retention, holding accountability for the £34 million income target and the maximisation of Supporter Lifetime Value.
• Provide direct line management to a team of five specialists, leading the strategic prioritisation and delivery of the entire retention portfolio (Appeals, HV, Email, Stewardship, Magazine).
• Lead the annual and long-term budget planning process, driving accurate forecasting and optimal resource allocation for the retention function.
• Design and champion the omnichannel Supporter Journey roadmap, ensuring a unified, personalised experience that strengthens supporter loyalty and engagement.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Retention Strategy & Income Accountability: Proven track record of managing a significant income stream from existing supporters, demonstrating success in reducing attrition and growing supporter lifetime value.
• Leadership & Budget Mastery: Experience in leading and managing a small, high-impact team of specialists, coupled with expertise in annual budget planning, forecasting, and reforecasting.
• Engagement & Digital Expertise: Deep expertise in developing and optimising complex supporter loyalty programmes and automating multi-channel journeys, including proficiency in email marketing.
• Collaboration & Influence: Exceptional interpersonal and influencing skills with the ability to build strong senior-level relationships and drive alignment across Fundraising and Communications teams.

Although not essential, we’d prefer you to have:

• Experience managing or overseeing Mid-Value Donor strategies within a mass-market context.
• Prior experience working in the Non-Profit or International Development Sector.
• A professional CIM/IDM Qualification (or equivalent).

Closing date: Applications close 12:00 PM UK time on 5th November. 

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

ROLE

Head of Services

REPORTING TO

Director of Frontline Services

PURPOSE OF POSITION

This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.

Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.

This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.

You will be a key member of the charity's Extended Leadership team

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.

• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours

Stakeholder Management

• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.

Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.

Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.

Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.

Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance

General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.

Essential Criteria 

Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging

Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.

Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.

Interview date: week commencing 10 November 2025

Join Sutton Nightwatch and help us raise vital funds to support and raise awareness for the homeless people within the London Borough of Sutton and surrounding areas. You’ll lead on strategy, grow donor relationships, and deliver ambitious fundraising targets that directly transform lives.

Sutton Night Watch is a registered charity which was set up to support and raise awareness for the homeless people within the London Borough of Sutton and surrounding areas.

Over the past 10 years, with the support of local business, the local community and fundraising efforts, we have been able to grow and expand into our own, permanent base in December 2019.  From here we are able to not only provide the essentials such as food, showers and clothing supplies, but we are able to also offer our service users a range of health services, benefit advice, wellbeing and educational based courses, clothes, washing facilities and most importantly, a place where people are seen, heard and understood. We also support people to find secure accommodation. In the past 3 months we have found homes for 13 people.

Job Purpose:

The Fundraising Manager is responsible for developing, implementing, and overseeing fundraising strategies to secure financial support for the organization.

Our annual fundraising target is set at c250k (cash income) plus additional targets for in-kind donations, preloved donations and donated services. These support the growth and sustainability of our operations, ensuring we can continue to provide essential items and services to local people experiencing homelessness.

This role involves managing donor relationships, coordinating fundraising campaigns, organizing events, and ensuring income targets are met to sustain and grow the charity’s mission.

Key Responsibilities:

Fundraising Strategy & Planning

• Develop and execute a comprehensive fundraising strategy across individual giving, corporate partnerships, grants, trusts, community fundraising, and events.
• Set annual income targets and monitor performance against goals.
• Identify new opportunities for sustainable income generation.

Donor & Stakeholder Management

• Cultivate and maintain strong relationships with donors, corporate partners, and sponsors.
• Ensure regular communication, reporting, and stewardship to encourage long-term support.
• Work closely with trustees, senior management, and volunteers to maximize fundraising potential

Campaigns & Events

• Plan, deliver, and evaluate fundraising campaigns and events (in-person and digital).
• Oversee community and challenge events, ensuring participant engagement and fundraising success.
• Leverage digital channels and social media to promote fundraising initiatives.

· Grant & Bid Writing

• Research and apply for funding opportunities from trusts, foundations, and grant-making bodies.
• Prepare compelling proposals and reports to secure and retain funding.

· Financial Management & Reporting

•  Oversee fundraising budgets, track expenditure, and ensure cost-effective delivery of campaigns.
• Produce accurate and timely reports for senior management and trustees.
• Ensure compliance with fundraising regulations and ethical standards.

Skills & Qualifications

• Proven experience in fundraising,  within the nonprofit sector.
• Strong track record of meeting or exceeding income targets.
• Excellent communication, negotiation, and relationship-building skills
•  Knowledge of fundraising regulations, GDPR, and donor stewardship best practices.
• Strong project management and organisational skills with the ability to manage multiple priorities.

Personal Attributes

•  Passionate about the mission and values of the charity.
• Creative, proactive, and results-driven.
• Resilient, adaptable, and able to work independently as well as part of a team.
• High level of integrity and commitment to ethical fundraising.

This is an exciting opportunity to join the Office of Development and Alumni Relations team at the University of Southampton, creating and delivering a range of strategic communications for our alumni and supporter community.  

You’ll be responsible for planning and delivering a whole plethora of communication tools to support our fundraising and engagement, with a particular focus on our upcoming Campaign for Southampton. Due to launch in 2027, this will be our biggest fundraising campaign ever, with a target of £100m. One of our key fundraising focusses will be the Institute for Medical Innovation; we will raise £50m to build this groundbreaking facility, which will address the world’s most pressing healthcare challenges through interdisciplinary research. You have the chance to make a real difference. 

We are looking for an experienced communications professional to support us with creating engaging communications. You will be responsible for activities such as: 

• Developing compelling propositions
• Delivering the communications to support major gift prospect fundraising events, from creating invitations and shaping the themes, through to developing event materials and briefing speakers 
• Creating and editing a wide range of communications pieces for our major gift prospect audience, from written case studies through to web content and video 
• Managing the development and execution of new creative for the Campaign for Southampton
• Sourcing new stories and gathering information through interviews and desk research
• Supporting the team where needed on both fundraising and alumni engagement communications

This is a part-time role, working four days a week (but will consider 3.5 days), on a fixed-term contract for 24 months. Like many organisations we’re currently working hybrid, with a minimum of two days per week in the office. There is the opportunity to work more days in the office as desired. The successful applicant should be available to work on campus as and when there is a requirement. 

About us 

The University of Southampton is among the top 100 universities in the world and is a founding member of the prestigious Russell Group. Our diverse global staff and student community are helping to change the world for the better. 

In the Office of Development and Alumni Relations, our mission is to engage and grow our alumni and supporter community through philanthropy, giving time/expertise and reputation raising to help achieve the University’s strategic objectives. It’s such an exciting time to join us, as we embark on our first University-wide fundraising and engagement campaign!  

About you 

First and foremost, you’ll have a strong understanding of communications and marketing. You’ll have a number of years of marketing communications experience, ideally gained in a charity, education or agency environment. We are looking for someone who can hit the ground running and has the expertise and experience to take ownership of projects.  

You'll thrive in a busy environment, have robust project management and organisation skills, and be adept at collaborating with a wide range of different stakeholders.  

You'll be a strong copywriter with a passion for language, and the ability to write different types of copy.

To be considered, the successful candidate must be able to commence this role no later than 19th January 2026.