Support service coordinator jobs

Are you an experienced L&D professional seeking a new opportunity? Would you like to manage the delivery of the L&D programme for Membership within a leading UK Charity? We would like to hear from you!

We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.

You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.

Reporting to the Head of Learning and Development, key responsibilities will include:

- Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
- Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
- Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
- Manage and lead a team of L&D Specialists and an L&D Coordinator
- Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
- Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently

This role requires regular travel, weekend and evening work, and overnight stays across the UK (England, Scotland, Wales and Northern Ireland) to deliver learning interventions to meet the needs of colleagues. The expectation is two to three times a month on average and there is also a requirement to attend our London, Haig House office regularly for team meetings and to build relationships with colleagues outside of delivering training.

You will be contracted to your home address, where you will be expected to work when not travelling or at our London office.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: Thee stage interview process, with first stage virtual (Teams) interviews 13th and 14th October 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Education Officer – Prevention

This is an exciting opportunity to join Depaul UK to lead the delivery of our homelessness prevention education programme in the North East as our Education Officer – Prevention.

 

Position: Education Officer – Prevention
Location: Whitley Bay or Middlesbrough, with frequent travel
Contract: Permanent
Hours: Full time, 37.5 hours per week
Salary: £26,242 per annum plus pension and other benefits

 

Closing Date: Sunday 5th October 2025

 

About the Role

As Education Officer, you will coordinate and deliver Depaul UK’s Education Programme across schools, colleges, and youth settings in the North East. The programme aims to prevent youth homelessness through engaging workshops, assemblies, and group sessions that explore topics such as healthy relationships, conflict management and homelessness awareness.

Working closely with the National Education Programme Manager, you will also support the development of new resources and manage relationships with partner institutions. You will be responsible for marketing the programme, delivering high-impact sessions, and generating income through partnerships with educational settings.

This is a fantastic opportunity to join a dynamic team working at the forefront of youth homelessness prevention.

 

Key responsibilities include:

• Leading the delivery of education workshops and assemblies to young people aged 11–18
• Designing high-quality, engaging resources aligned with national curriculum and tailored to local needs
• Building strong partnerships with schools and colleges to promote and deliver the programme
• Recording and evaluating delivery to ensure effectiveness and continual improvement
• Training and supporting volunteers, including young people with lived experience
• Representing the charity at regional and national events
• Occasionally delivering sessions or attending meetings out-of-hours, with time off in lieu provided

 

About You

You will need to have the following skills and experience:

• Excellent communication skills and confidence delivering to large groups
• Experience working with children and young people, especially on sensitive issues
• Ability to build strong professional relationships with education staff and stakeholders
• Proven experience in designing educational content and facilitating interactive sessions
• Strong organisational and time management skills
• Self-motivated with a proactive approach and ability to work independently
• Good knowledge of safeguarding procedures and ability to apply them
• Competence in digital tools and content creation

 

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including maternity, adoption, parental, and carers leave
• Auto-enrolment pension with employer contributions up to 7%
• Employee Assistance Programme and health support app
• Discount vouchers for gym, retail, food & drink, travel, electricals and more
• Cash benefit plan including cover for dental, optical, hospital stays and more
• Death in service (4x salary)
• Legal Advice Line

 

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in preventing homelessness, building resilience, and creating opportunities in education, employment and volunteering across the UK – from Newcastle to London, Greater Manchester to the South Coast.

You may have experience in areas such as: Education Project Coordinator, Youth Engagement Officer, Schools Programme Officer, Prevention Officer, Workshop Facilitator, Learning and Engagement Officer, etc.

 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Four Greens Community Trust is all about helping people and changing lives in the North of Plymouth. We are looking for an innovative and inspirational CEO to lead the team into even more new and exciting chapters in the story of our growth. You will be part of a dedicated, versatile and hardworking group of staff and volunteers and part of a community which cares for each other.

We are looking for somebody who has exceptional community leadership and communication skills, who has confidence in leading capital projects and working in partnership with health and wellbeing organisations. You will have proven experience in strategic leadership, income generation and organisational development.

The Trust is an Equal Opportunities employer and we will seek to ensure equality of treatment for all, regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

For more information and an application form, please take a look at our recruitment pack.

The Transformation Hub Manager will play a pivotal role in reshaping our service offerings by creating a vibrant, inclusive, and strengths-based hub for our communities - many of who are underserved, including asylum seekers, refugees, residents facing isolation, and those affected by homelessness. You will lead on the delivery and successful management of our National Lottery funded RenewALL Hub, transforming our ideas from concept into a sustainable, impactful centre for community wellbeing. Central to this role is continuing to drive the shift from a crisis-led service model to a holistic, strengths-based approach, ensuring the RenewALL hub empowers Newham residents to connect, grow, and thrive. A major part of this transformation will be designing and delivering a wide range of new activities and services. Crucially, the Hub will not just deliver activities for residents but will be co-designed and co-produced with them, embedding lived experience and the voice of the community at its core. Success will depend on your ability to build and lead a coherent, motivated team of staff and volunteers, uniting them behind the shared vision of the Hub. You will work to create a welcoming space that reflects the ambitions of our Open House strategy, where dignity, inclusion, collaboration and empowerment are lived out in every interaction.

We are looking for a caring and organised Activities Supervisor to lead our dedicated team of Activity Assistants at Maurice House. Join us in creating a stimulating and varied programme of leisure activities and social events for our residents.

This is a full-time role, working 37.5 hours per week, with shifts over seven days.
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Key responsibilities of the role:

- Design and create personalised and inclusive activities and experiences for our residents, giving them the support they need to regain and maintain daily living skills
- Support the team so they can deliver person-centred services and social activity plans
- Schedule rotas, lead and support the team with the delivery of varied programmes while recording assessment, monitoring and evaluation data
- Mentor and act as a role model to team members and volunteers. Assisting with the induction and ongoing development of the team.

You will have a Level 3 Supporting Activity Provision in Social Care and Level 3 Team Leader/Supervisory Award or equivalent (or willing to work towards). An enhanced DBS check will be required for this role.

The Royal British Legion operates six care homes across the UK, dedicated to providing exceptional residential, nursing, and dementia care to veterans and their families.

At Maurice House, fostering a supportive community is paramount. With a specialised dementia lodge, 12 acres of beautiful grounds, and a diverse range of engaging activities, we offer a warm and welcoming environment for our residents. The home features 77 en-suite bedrooms and comfortable lounges, while our expert care team provides specialized support, including dedicated care within our dementia lodge for up to 30 residents. With its blend of comfort, community, and exceptional standards, Maurice House provides a welcoming home where those who served feel truly valued.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to support the delivery of our educational programmes. Reporting directly to the Head of Programmes, you will be tasked with delivering programmes on Political & Media Literacy, counter-extremism, and online safety. This will involve traveling to a variety of educational settings to deliver our programmes, alongside supporting our Head of Programmes and Programme Coordinators to recruit schools and colleges. Projects can vary from media literacy workshops for schools, online harms CPD training, to city-wide democratic engagement stalls.

The applicant needs to be motivated, interested in counter-extremism, and passionate about Political & Media Literacy. The job is based on a 7-month contract, with likely extension (including a 3-month probation period).

Key responsibilities

• Deliver a wide variety of programmes across a diverse range of settings and cohorts.

• Recruit, coordinate and support schools and teachers across the UK to take up our programmes

• Support in updating and creating resources around the topics of Political Literacy, Media Literacy and Counter - Extremism

• Establish and maintain effective relationships with teachers, councils, 3rd sector stakeholders through our CRM system.

• Travel nationally and/or internationally to deliver 

• A UK driver’s licence is required (access to a car also is preferable)

• Fulfil other duties as reasonably requested

Skills and Experience:

• Experience in delivering to young people and adults.

• Confidence.

• An understanding of and interest in media & political literacy and counter-extremism (PCVE / REMVE)

• Ability to organise, prioritise and manage a diverse workload

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Proficient in the Welsh language (if based in Wales)

• Must be eligible to work in the UK

Personal Attributes:

A confident and engaging presenter, capable of delivering compelling political and media literacy programmes to diverse audiences in various settings. Exceptional organisational skills are paramount, enabling independent management of workload, extensive travel, and meticulous planning. Flexibility and adaptability are crucial for navigating dynamic demands, including extensive travel and unpredictable schedules. Excellent time management, a proven ability to manage multiple priorities effectively, and adherence to strict timelines are essential. Finally, the ideal individual should be proactive and self-motivated, consistently taking initiative and thriving in a self-directed work environment.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

Salary: London Living Wage £27,007.50 p.a. FTE

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking interns to work in London and North Kent

Reporting to: Programme Hub Manager

About the Role:

Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working or Task & Finish groups.

We are particularly looking for individuals at the start of their career interested in working directly with young people within our Delivery Team

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.

· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

· Please note that you will be required to travel across London regularly

About You

What we’re looking for in our new Intern(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

About Us

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year (FTE), which increases by a day each year after 2 years’ service up to a maximum of 30 days, plus an additional discretionary “Day for You”

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match employee contribution up to 7%

· All travel expenses covered over and above regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 26th September 2025. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role on this page.

Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the Role 

The Marketing and Insights Lead will drive Urban Saints’ marketing activity and use data insights to continually improve engagement, reach, and impact across all platforms. This role combines strategic planning with live performance monitoring to ensure our communications are effective and relevant.

You'll be responsible for:

• Planning and implement integrated campaigns across email, social media, and the website.
• Supporting launches, events, training, and product sign-ups with timely, engaging content.
• Working with the Communications Coordinator, writing and editing marketing copy for emails, landing pages, and social posts.
• Monitoring and reporting on digital metrics (Website, email, social media, ad performance).
• Tracking user journeys, engagement rates, and campaign ROI.
• Running A/B testing across platforms to evaluate message, format, and timing effectiveness
• Manage paid ads campaigns (E.g. Facebook, Google, Instagram).
• Supporting platform management of tools such as Google Analytics, Hootsuite, Mailchimp, and CRM exports.
• Providing regular updates and strategic insights to the Head of Communications.

Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).

About You

We’re looking for a strategic, data-savvy communicator who can lead on high-impact marketing campaigns that inspire action and deepen engagement. You’ll combine a creative mindset with analytical thinking, confident in using insights to shape campaigns and improve results.

Key Skills and Experience:

• Excellent written and verbal communication with a clear, engaging tone.
• Ability to tailor messages and content for differentaudiences and platforms.
• Confident interpreting data and using it to improve communication and engagement.
• Creative approach to problem-solving and campaign development.
• Proficiency in digital tools such as Google Analytics, Mailchimp, Hootsuite, and CRM platforms.
• Proven experience in marketing and digital analytics.
• Strong understanding of digital metrics, user journeys, and engagement funnels.
• Experience managing email, social media, and website content as part of integrated campaigns.

How to Apply

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Please visit our website to fill out an application form.

The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date. 

As Fundraising Lead, you will already be a passionate grant writer or fundraiser looking to expand your role, incorporating grant writing and fundraising.  You will innovate and bring unique ideas to the role, developing  a strong foundation to lead a successful fundraising team.

This is a fantastic opportunity to join our Essex wide charity and play a pivotal role in supporting and empowering people to age well.

Key Responsibilities and accountabilities:

· Prepare and manage fundraising budgets, forecasting potential income and expenditure for fundraising initiatives.

· Monitor, evaluate, and report on fundraising activities, providing regular progress updates to the Finance Manager and leadership team

· Lead on prospect research and pipeline development to maximise future funding opportunities.

· Working closely with colleagues across the organisation to develop fundable and fully costed proposals.

· Develop and maintain relationships with existing and prospective funders, donors and partners.

· Manage an existing database of individual donors. Develop ideas to expand one off and regular donations.  Keep donors informed with regular updates.

· Preparing cases for support and submitting compelling written bids and complex grant applications as appropriate.

· Researching and identifying appropriate funders whose criteria match organisational development goals.

· Represent Age Well East at public speaking and networking events in the local business community (across Essex) virtually and in person when required.

· Working with marketing team to showcase partnership activity on social media, website, bespoke newsletters and press preparing and editing case studies.

· Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working.

· Deliver and own fundraising strategies that will excite and motivate donors to support Age Well East.

· Train, mentor, and coordinate the contributions of volunteers and staff engaged in fundraising activities.

· Innovate new initiatives and campaigns to diversify income streams, e.g., digital fundraising, community fundraising, and corporate partnerships.

· Liaise with finance and service delivery teams to report on grant expenditure and impact, ensuring funders’ requirements are met.

· Support the organisation’s mission, values and strategic aims, acting as an ambassador of Age Well East in all fundraising activities.

Vehicle and business insurance required as there will be some travel across Essex.

We’re looking for a Senior STH Practitioner who can manage the delivery of high quality and effective Social and Therapeutic Horticulture (STH) programmes in London for adults and young people with a range of disabilities and health conditions.

We’re looking for candidates who have proven experience of managing a team and an understanding of how STH programmes can benefit individuals and improve lives.  We need someone with horticultural knowledge and experience to plan the seasonal horticultural resources required for our programs and delivery spaces.

Based at Thrive’s London centre in Battersea Park. Some days will be spent at outreach centres within London, requiring some travel. The role will involve occasional travel to the Thrive Centres in Reading and Birmingham.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

We are looking for a part-time Activities Assistant to join our dedicated team at Maurice House Care Home in Broadstairs, Kent.

Are you creative and passionate about making a positive impact in people’s lives?

In this rewarding role, you will encourage our care home residents to join in meaningful activities that promote mental, physical and emotional wellbeing.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas.

This is part-time, permanent role for 18 hours per week, with shifts over seven days.

Key responsibilities of the role:

- Plan and deliver a weekly schedule of activities, social events and meaningful experiences
- Liaise with staff and relatives regarding residents’ individual requirements with an aim to provide personalised and stimulating activities according to their preferences or objectives
- Assist and support our residents during meal times and create a relaxing and comfortable dining experience
- Provide comfort and company on a one-to-one basis if required and accompany residents to appointments and activities

The Royal British Legion operates six care homes across the UK, dedicated to providing exceptional residential, nursing, and dementia care to veterans and their families.

At Maurice House, fostering a supportive community is paramount. With a specialised dementia lodge, 12 acres of beautiful grounds, and a diverse range of engaging activities, we offer a warm and welcoming environment for our residents. The home features 77 en-suite bedrooms and comfortable lounges, while our expert care team provides specialized support, including dedicated care within our dementia lodge for up to 30 residents. With its blend of comfort, community, and exceptional standards, Maurice House provides a welcoming home where those who served feel truly valued.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We’re excited to offer a brand-new opportunity for a Volunteering Development Lead to shape and champion the way that the WayfinderWoman Trust delivers an exceptional volunteer experience.

You will ensure every volunteer feels valued, supported and empowered, so that their contribution makes a lasting, meaningful impact on the women we support.

At WayfinderWoman, we believe in the power of volunteering to transform lives of both our volunteers and the people we support. Together we make a difference.

The WayfinderWoman Trust is committed to safeguarding and promoting the welfare of the women we support, and we expect all our staff and volunteers to share this commitment.

Are you …

• A clear, confident communicator who can engage with a variety of audiences —both in person and online?
• Can you motivate and inspire others to achieve shared goals?
• Can you manage complex relationships with professionalism and positivity?
•  Are you highly organised, with excellent time management skills and the ability to prioritise and collaborate effectively to deliver on desired outcomes?

 What You’ll Do:

• Lead on delivering our Volunteering Strategy and action plans
• Act as the central point of contact for all volunteering across the Trust
• Design and coordinate inclusive recruitment campaigns
•  Drive volunteer recognition and retention initiatives
•  Analyse volunteering data to inform improvements
• Champion equity, diversity and inclusion within the volunteer workforce
• Line manage our small existing team

What We’re Looking For:

• A relevant qualification (NVQ Level 3 in Management or equivalent).
• Significant experience in recruiting, training, and supporting volunteers — including hard-to-fill roles.
• Strong knowledge of Safer Recruitment practices and volunteer management systems (or HR equivalents).
• A successful track record of delivering complex volunteer projects to deadlines.
• Experience working in the charity sector, with a solid understanding of volunteer leadership, recruitment, and retention challenges.
• Confidence in using data to analyse trends and improve volunteer engagement.
• Up-to-date knowledge of relevant legislation, including data protection.
• Proficiency in Microsoft Office and strong IT literacy.
• Ability to travel efficiently and effectively across the WayfinderWoman Trust footprint.

Please note: This post is open to women only and is exempt under the Equality Act 2010, Schedule 9, Part1.  The WayfinderWoman Trust is a female-led charity and operates The Hub as a safe space for Women.

Job title: Head of Finance and Data
Responsible to: Chief Executive Officer
Key relationships: Trustee Treasurer and Bookkeeper
Hours of work: 22.5 per week - schedule flexible, upon discussion

Salary: £45,0000 pro-rata (subject to skills and experience)

Location: Stowmarket, Suffolk

Contract term: Permanent (with a probationary review at 3 months)

We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers. 

Job purpose

To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd.

To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making.

We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive.

Background

The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9–25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation.

Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person.

Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd, which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk.

We have recently appointed our new CEO, who takes up post in October 2025.  We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd.

Overview of the role

As the organisation’s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation.

Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix’s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk.

You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail.

You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance.
 
You may come from the youth, charity, health, education, or social enterprise sectors — but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix.

Main Responsibilities

1. Financial leadership

· Develop and implement financial strategies, policies, and practices.

· Oversee financial planning, budgeting, and forecasting.

· Lead the Finance sub-committee

· Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level.

· Manage financial risk and ensure regulatory compliance.

· Provide strategic financial advice to senior management and the board.

· Monitor financial performance and identify areas for improvement.
 

2. Data Strategy and Management
 

· Develop and implement a comprehensive data strategy.

· Ensure data quality, security, and governance.

· Drive data-driven decision-making across the organisation.

· Chair the Data, Impact and Evidence Action Group.

· Oversee data analysis, reporting, and visualization.

· Collaborate with other departments on data-related initiatives.
 

3. Stakeholder Engagement
 

· Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders.

· Build strong relationships with internal and external stakeholders.

· Function as a point of contact for audit and regulatory inquiries.
 

4. Team leadership and development
 

· Lead and mentor the finance and data team.

· Foster a collaborative and high-performing work environment.

·Ensure effective communication and knowledge sharing within the team.

For further details please also refer to the job description.

The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We are looking for an awesome conference producer to grow our in person events offering for our community of Pupil Premium Leads across the 1,700 secondary schools in our network

Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.

Why?

So Pupil Premium Leads and Champions can learn what’s working (and what isn’t), so they can deliver the best education possible to all of their students, regardless of their background

What's the role?

Your job will be to produce in person conferences, with a difference, for Pupil Premium Leads in 

Events where practitioners don’t just share what’s worked but also what hasn’t. Openly and transparently.

The aim is to curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.

• What we avoid
  • Glossy key notes delivered by non serving leaders telling serving leaders what to do
  • Only sharing their successes
  • Surface level panels that don’t say anything of substance about how leaders do what they do
  • Lots of passive sitting and listening in big audiences
  • Not developing deep and lasting relationships between attendees
  • Where the events are geared entirely towards promoting products and services more than the amazing PPM leaders and their practice
• What we deliver
• Dedicated to giving serving Pupil Premium Leaders - from diverse backgrounds - to the platform to share their work
• Sharing openly, honestly and transparently the challenges as well as the wins
• Small group discussions about very specific topics where attendees can go deep
• Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
• Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.

On the speaker/content side, you’ll:

• research what’s important to Pupil Premium Leaders

• find serving Pupil Premium Leaders who have expertise in those areas

• Invite and book them to be speakers and

• support them to be their best on the day.

On the attendee/learning/ side, you’ll:

• communicate the offering

• design sign up and onboarding processes

• promote the event across our social media and email channels and

• ensure delegates have everything they need to get the best out of the event.

On both sides you’ll:

• lead the follow up and evaluation of the events.

On the partnerships side you’ll:

• generate leads from potential partners and sponsor

• contact them with information about sponsorship packages

• manage the relationships with partners

• Events where sponsors provide thought leadership not sales pitches​

�� How you’ll be driving our mission forward

Researching topics that matter to Pupil Premium Leaders right now

• Emailing/messaging them to ask what they’ve had success with and need help with

• Creating a database of strengths and needs across the community

• Reading education press, policy and practitioner led blogs.

• Engaging with conversations on social media

Finding, inviting and booking speakers

• Using national datasets to find schools and Pupil Premium Leaders who are succeeding against the odds

• Digging into PPM practice and Pupil Premium Leaders’ blogs/posts to build a list of possible speakers

• Crafting emails that invite Pupil Premium Leaders you may have never met to speak at the conference

• Following up and leading Pupil Premium Leaders through the speaker onboarding journey

Supporting speakers to be their best

• Designing editorial guidelines and communicating them with speakers

• Supporting them to find a focus for their sessions and feeding back on the content

• Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information they need in good time

Designing attendee sign up and welcoming processes

• Designing and building pre-event registration processes and forms

• Gathering pre-event information from attendees eg attendee details, access/dietary needs and 

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information so they can get the most out of the conferences

Promoting the event across our channels

• Working with a designer to commission graphics

• Writing social media posts on LinkedIn and Twitter

• Working with the Pupil Premium Leaders who are speaking to write sharable, top of funnel social media posts that inspire, entertain and inform Pupil Premium Leaders

• Designing, writing building email workflows and drip campaigns in our CRM (Hubspot)

Ensuring delegates have everything they need to get the most out of the conferences

• Tracking and auditing that all delegates have shared required pre-event information

• Writing succinct emails which delivered at the right time in a way that respects their workload and capacity

Evaluating the success of the conferences.

• Designing and building post event evaluation forms

• Seek, gather and analyse customer feedback and user data to ensure member success.

• Tracking and auditing evaluation completion

• Following up with both speakers and delegates to maximise

Who are you?

• A values driven educationalist
• Technophilic project manager who has a spreadsheet for everything
• Curious and empathic relationship builder
• Entrepreneurial, innovative and flexible
• Analytical but also a content-minded story finder and teller
• Feedback embracing learner in the pursuit of mastery of your craft

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Education and/or teaching: Knowing how the MAT and schools system works is a must. Knowing who does what PPM role in schools will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations school leaders and teachers is also essential for this role

• Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces.

• Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.

• Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg Hubspot and Airtable

• Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.

• Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier. Automating drip campaigns and email workflows.

What are the benefits?

• Exposure to the most inspirational and impactful PPM Leaders in the country 

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction

• Flexible working culture/flexible working hours

• Pro rata £28,000-£33,000 dependent on experience

• Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 16 weeks a year: October-February. Possibility to expand conference work to new audiences if successful.

• Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.

• Dramatically grow your network of school leaders

Timeline:

• Applications open: 27th August 2025

• Deadline for applications: midnight Sunday 14th September

• First interviews: Starting week of 22nd September,

• Second interview: Starting week beginning 29th September,

• Notification of decision: by 3rd October,

• Start date: week beginning 6th October

We expect this to be a popular role. We will be inviting people to interview on a rolling basis. We advise submitting an application early.

How do you apply?

To apply for the role please send complete this application form no later than Sunday 7th September at midnight:

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   1. why you want to apply

   2. how your values, knowledge, skills and experience make you the best person for the role.

   3. a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, please download the attached job ad pdf.