Support service manager jobs in brockley, greater london

Job Title: Senior Communications Officer

Reports to: Communications Manager

Line reports: None

Contract terms: Full time

Salary: £39,629

Location: London-based, with hybrid working

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job purpose

Part of the Policy & Engagement department, the Senior Communications Officer is responsible for devising and supporting strategic communication initiatives that elevate the College’s visibility, advocate for the importance of sustainable ophthalmology services, spotlight our work and values, and promote membership. Working with colleagues, members and external partners, you will craft, execute and evaluate multichannel campaigns, secure profile-raising media coverage, and create engaging content for all our communications channels.

Main responsibilities

Strategic communication planning

• Plan, deliver and evaluate multichannel communications campaigns and plans – working with colleagues across the College to identify objectives, target audiences and key messaging.
• Contribute to developing and implementing communications strategies to increase the College’s profile, promote its work and the importance of ophthalmology, and support membership recruitment and retention.

Content development and management

• Contribute to developing, delivering and evaluating the performance of our content strategy and organisation-wide annual content plan.
• Work with all College departments to develop promotional materials, and to identify and gather content, stories and information for sharing across College media.
• Produce engaging, and accessible content for the College’s member magazine, social media accounts, website and e-newsletters.
• Copyedit, proofread and format publications, and manage the production of printed materials, including liaising with printers, designers, and other external suppliers.
• Help keep the College’s photo library up-to-date, and work with colleagues to commission photographs.

Media relations

• Identify new and nurture existing relationships with editors, journalists, commentators and producers, expanding and updating our contact list.
• Develop and implement a schedule of strategic media engagement, identifying new opportunities upon which the College should capitalise.
• Handle day-to-day proactive and reactive media relations, including acting as the first point of contact for media enquiries; writing and pitching comments, press releases, quotes, and op-eds; arranging interviews; and working with international, national and local media.
• Record, monitor and report on the College’s media activities, coverage and performance.
• Work with the Communications Manager to brief and commission training for College spokespeople.
• Work with colleagues to keep our media lines on priority policy issues up to date.

 Digital communications

• Co-plan, produce and distribute targeted and segmented e-newsletters.
• Develop and implement a social media schedule that is aligned with organisational and departmental objectives, capitalises on external opportunities, reflects the latest trends and best practice, and delivers regular, timely and targeted posts.
• Manage the College’s social media channels day-to-day, producing topical and relevant content, and monitoring and responding to comments and messages.
• Support the Communications Manager in maintaining and managing the College website, including inputting to reviews and our ongoing redevelopment project and content audit.
• Support and train colleagues in using our content management system (CMS).
• Monitor and report on the College’s digital performance monthly.

Brand management

• Uphold the College’s brand identity and messaging across all materials and platforms.
• Help champion and ensure compliance with the College’s brand and style guidelines.
• Support the department in averting and handling communications crises as needed.

 Other

• Undertake any other reasonable duties as required by the College
•  Working outside normal hours and/or overnight stays may be necessary to support the delivery of key organisational events.

Inclusion and diversity statement 

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person specification

Knowledge, qualifications and experience

• Demonstrable expertise in strategic/corporate communications, with a professional qualification or evidence of learning in communications, public relations, journalism or marketing
• At least three years’ experience of working in a busy communications team, press office or newsroom
• Experience of devising, implementing and evaluating multichannel communications strategies and/or campaigns
• Experience of writing materials for a range of audiences, including blogs, magazine/news articles, newsletters, social media posts and website copy
• Experience of commissioning, editing, and proof-reading copy, ensuring adherence to brand and style guidelines
• Working knowledge of the media and experience of fielding enquiries, and developing briefings and press releases
• Experience of using CMS, website analytics, social media monitoring and scheduling tools, and e-newsletter software
• Knowledge of best practice and emerging trends in digital and social media
• Working knowledge of IT systems – including Microsoft Office, CRMs, and digital asset management tools

Skills and abilities

• Strong strategic planning, prioritisation and organisational skills
• Excellent communications and editorial skills, with an outstanding command of written English and an exceptional attention to detail
• Strong analytical skills to evaluate impact and identify opportunities for improvement
• Search engine optimisation writing and editing skills
• Strong interpersonal skills and an ability to build positive relationships with internal and external stakeholders, including the media
• Ability to generate new ideas, take initiative and problem solve
• Adaptability and an ability to work well under pressure and manage often conflicting demands within tight timeframes

Personal qualities (attributes)

• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
• Commitment to own continuing professional development
• Demonstrates a positive ‘can do’ attitude

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

Planning for your future

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Health cash plan
• Summer Fridays (staff can finish 90 minutes early from mid July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)

Please submit your CV (maximum two pages) and a covering letter (maximum one page). 

The cover letter must explain what makes you suitable for the role. Please use the job description for reference.

Interviews will be held at our office in Euston, the week commencing 18 August 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 11 August 2025.

Who are we?

The Global Foundations & Institutional Donors team is comprised of 12 colleagues working with either Institutional Donors or Foundations based in Copenhagen, Berlin, Brussels, Geneva and Kyiv. DRC funds come from a variety of sources - institutional donors such as the European Commission, UN agencies, and bilateral humanitarian and development funding envelopes from major donor countries, but increasingly also foundations - both Danish and International. Together with the rest of the department, the GFID team is working to increase DRC’s capacity and ambition to scope, expand, deepen, and strengthen partnerships and fundraising activities.
 

About the job

As Senior Partnership Advisor you will be part of the Global Foundation and Institutional Donors section (GFID) working directly with the Head of Global Foundation and Institutional Donors, colleagues based in HQ, DRC Representations in Geneva, Brussels and Berlin, and regionally with the Regional Business Development Coordinators. Your overall responsibility will be to support DRC’s capacity strengthening to maintain and improve donor relationships and fundraising efforts.

The Senior Partnership Advisor oversees the engagement and fundraising efforts focusing primarily on FCDO and the UK-based foundations, potentially there would also be some coverage of non-core donors like Irish Aid, Jersey Aid etc. You are tasked with undertaking analyses, elaborating donor intelligence, to inform and advise senior management and colleagues about partnership development as well as fundraising opportunities.
 

Your main duties and responsibilities will be:

Strategy

• Support design and advancement of the global donor engagement strategy based on the FCDOs’ donor trends and priorities, (and relevant non-core donors).
• Mapping and scoping of UK-based foundations with the support of the wider GFID team.
• Lead the development of donor-specific engagement action plans for the FCDO and relevant foundations and steer their implementation.

Partnership Engagement

• Lead on a strong and strategic partnership between DRC and FCDO at capital level and UK-based Foundations and engage proactively with FCDO (and relevant non-core donors) to address challenges and opportunities related to DRC’s partnership at global level and inform/advise ROs/COs accordingly. Develop tools and guidance to support engagement with FCDO
• Provide support and expertise to DRC country and regional operations on the partnership.
• Represent DRC in dialogues with core donors on regulatory frameworks and actively participate in relevant events and coordination mechanisms with peer organisations or other networks and platforms.

Donor intelligence and knowledge management

• Monitor and analyse relevant trends and donor intelligence and provide strategic advice on possible impact and ways to adapt across all levels of the organization for FCDO, relevant UK foundations and /or non-core donors).
• Develop qualitative and quantitative analyses to feed into donor trends and global donor analyses, lessons learned, and other dissemination documents.

Partnership Management – externally and internally

• For FCDO funding, develop tools, platforms, and internal workflows for efficient strategic donor compliance (this includes maintaining DRC Insite donor pages, updating and publishing internal guidance tools such as Donorpedias, fact sheets etc.).
• Strengthen capacities of Grants Management Unit staff on FCDO policies and guidelines.
   

Occasional travel will be expected to DRC HQ, DRC representations or DRC country offices

About you

To excel in this role, you will have natural communication and social skills, including networking and the ability to influence. You are comfortable navigating internal stakeholders horizontally and vertically, and representing DRC externally with donors, peer organisations and in other forums.

You have strong knowledge of FCDO’s structure and funding priorities, including regulatory frameworks and contracting. This role calls for someone who is both a “thinker” and a “doer” - an ability to work on strategic-level analyses while being detailed as well as being results and service-oriented.

Moreover, we also expect the following:

Required

• Documented extensive experience with institutional donors and donor engagement, and in particular, FCDO
• Experience in engaging with philanthropic and private sector foundations
• Understanding of the links between compliance and building the image of a go-to organisation for donors
• Strong relationship building skills and proactive approach to partnership building and nurturing
• Experience with networking and representation at all levels
• Strong verbal and written communication skills with an ability to identify, address and communicate the core of an issue, even if very complex
• Experience in working in an international, multicultural work environment, experience at country or regional level
• Master’s degree in relevant field of study or equivalent in experience.
• The position is based in London. If the candidate is not already in London, you will need to be open to relocating.

Desirable

• Network among UK-based Foundations or experience working for or leading partnerships with UK-based Foundations
• Professional proficiency in languages other than English is an asset
   

We offer

Contract length: Initially 12 months, with a possibility of extension

Work location: London

Start date: October 1st, 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national staff. 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications:  August 10th, 2025 more information about the Danish Refugee Council, please visit our website drc.ngo.

We expect to conduct the interviews in the week starting August 18th.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

Join The Not Forgotten – Office Administrator Role
The Not Forgotten transforms the lives of injured, ill and isolated veterans and serving personnel and their families by bringing people together, restoring confidence, and fostering camaraderie and support.

Our values of empathy, excellence, comradeship and teamwork run through everything we do. We provide a caring and genuinely personal service, our small team getting to know our beneficiaries personally, developing real relationships and listening to their needs and worries and sharing the ups and downs of their lives. We work with every individual to help them with their own route to recovery and know that many need to attend multiple events on that journey.

We collaborate closely with other military charities and organisations, aiming to be the trusted partner of choice in providing entertainment and recreation opportunities for veterans and injured serving personnel. We strive to be at the forefront of the military charity sector remaining current and relevant whilst retaining the character that makes us special.

We’re not just looking for admin experience—we’re looking for someone who cares. For 105 years, The Not Forgotten has been supporting veterans and service personnel suffering from injury and illness by providing social, respite and challenge opportunities and a unique series of prestige Royal events. Join The Not Forgotten as our Office Administrator. 

Key Details

Position: Office Administrator

Responsible to: Head of Business Operations and Finance

Location: An office in Victoria, London.

Hours: Flexible working – 35 hours per week. Flexible working with the expectation to attend routine business rhythm in the London office in person at least three days a week.

Salary: £25,000–£27,000 per annum

Annual leave and benefits:

• 20 days annual leave (not including bank holidays)
• Christmas period leave
• Company pension scheme with matched contributions of 5% after 6 months
• 24/7 Employee Assistance Programme
• Career professional development support

How to apply: Click the Charity Job Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

First-round interviews will take place in the week commencing 4 August 2025; final interviews are due to take place in the week commencing 21 August 2025.

Closing date: 30 July 2025.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.”

Key Responsibilities

· Keep our office running smoothly with top-notch organisation and attention to detail;

· Support the planning and delivery of events that bring veterans together;

· Be a warm, welcoming point of contact for beneficiaries, supporters, and partners;

· Help us deliver on our mission to reduce loneliness and isolation with heart, humour, and professionalism;

· Assisting the Head of Business Ops & Fin in the daily logistical running and administration of the Charity;

· Handle incoming calls from existing and potential beneficiaries, benefactors, or supporters, providing information on TNF events availability and assisting with registering;

· Manage calendars, appointments, and team meetings;

· Manage internal databases, email and mailing lists to beneficiaries, benefactors, or supporters.

· Ensure the database is kept accurate and up to date by recording changes including mailing preferences, address details and other relevant information;

· Manipulate and exploit the CRM data to inform improvement activities;

· Maintain efficient GDPR CRM compliant records and

· Represent TNF at a variety of events, including Royal and prestige events.

 This job is for you if you are….

·                  Proactive, an adaptable team player with strong admin and communication skills;

·                  Someone who thrives in a varied role and takes pride in making a difference;

·                  Good with organisational and time-management abilities with the ability to work independently;

·                  Adaptable and have a flexible approach to work and varying tasks; and

·                  Genuinely interested in supporting the Armed Forces and Merchant Navy community.

Ready to make a difference?
If you’re ready to bring your skills to a role that truly matters, we’d love to hear from you. Apply today and help us support those who served.

We have an exciting opportunity for experienced and skilled caseworkers to join the staff of a unique social enterprise. The core function of this role is to provide comprehensive casework, advice and advocacy which assists and supports clients throughout the NHS continuing healthcare assessment, appeal and care planning process. With a long history in delivering skilled casework and training in NHS continuing healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator and skilled caseworker with a minimum of 2 years’ experience working within the field of NHS continuing healthcare or a similar role with a transferrable skills. A health, social care, advocacy or legal qualification is desirable but not essential. Proven experience of the ability to understand, digest and disseminate complex information, and to prepare well-reasoned reports is essential.

The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances. You will be able to establish a good rapport with clients in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a highly-skilled and dynamic team and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

This role is primarily home-based with opportunities nationally. Ability to periodially travel long distances to attend client meetings across England from time to time is essential.

MAIN DUTIES:

1. To provide an independent and comprehensive casework, advisory and advocacy service to private and NHS-referred clients (typically health and social care service users or their representatives) in England and Wales throughout the entire NHS Continuing Healthcare assessment, appeal and care planning process from initial assessment stage through to complaints to the Ombudsman.
2. To provide specialist information and advice to our clients tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law. 
3. Provide advocacy and active case support remotely and in person to clients in England and Wales, and their representatives throughout the appeal and complaint processes, and occassionally assessments. This will include periodic travel to assessments and appeal meetings across England and Wales (including overnight stays where necessary), as well as attending virtual meetings via videoconference.Please note: most meetings are now completed virtually via videoconference, however a small number of in-person meetings are still taking place. Applicants will need to be comfortable working from home for long periods as well as with periodic long-distance travel.
4. To keep informed of issues, policies, guidance and legislation affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To analytically examine all relevant health and social care records and assessments, and to prepare detailed advisory letters and appeal statements based upon a sound understanding of the facts, and referencing evidence compiled from such records.
6. To assist clients in the preparation of submissions which will be presented on their behalf to relevant Integrated Care Boards and NHS England review and/or appeal panels.
7. To respond to new referrals by making prompt initial contact with the client within the timescales specified by company policies. To keep clients informed of progress at regular intervals.
8. Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams with the aim of resolving client issues at the earliest possible opportunity so as to provide an efficient and cost-effective service, and to minimise stress for the client.
9. To develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare in order to influence best practice.
10. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
11. To keep relevant and sufficiently detailed case records at each stage and as the case progresses; ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies.  This applies to case files, database entries, authority forms, client correspondence, use of the project management system, filing and archiving.
12. To minimise business costs and maximise income for the company by meeting chargeable time targets, working efficiently, charging clients appropriately and in a timely manner.
13. To uphold the principles of paralegal casework as specified by the Institute of Paralegals, providing a good standard of client care by working with skill and competence thereby ensuring clients are able to place their trust in you.
14. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
15. To manage your own caseload and work independently within the boundaries of Beacon policies and procedures.
16. To undergo a minimum of 12 hours of professional development each year.  To foster an atmosphere of continuous learning and development.
17. Attend line management, supervision and team meetings as appropriate, and to play a full part in the development and success of Beacon.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

Are you an inspiring, forward thinking leader ready to make a lasting impact on safe homes?

With major investment in our housing stock and a firm commitment to delivering safe, sustainable, and affordable homes, we’re seeking an exceptional Head of Compliance and Building Safety to help shape the future of our property services at St Mungo’s.

Reporting to the Director of Property Services, you will lead on all landlord health and safety compliance across a diverse housing portfolio. From strategy to delivery, you’ll inspire operational excellence, foster collaborative partnerships, and champion continuous improvement in building safety.

The role of Head of Compliance and Building Safety isn’t just about technical expertise, it’s about people. In this role you will drive and support transformational change in the quality, maintenance, and performance of our housing stock, with residents' voices at the heart of what we do.

Key responsibilities include:

· Work with a collaborative leadership style that prioritises meaningful resident engagement and codesign.

· Lead the management and maintenance of our property portfolio to the highest standards.

· Oversee landlord compliance and drive continuous improvement.

· Deliver fire and building safety programmes with strategic and operational oversight

· Support organisational goals and property service strategies in partnership with the Director.

· Ensure compliance with regulatory standards, including the Regulator of Social Housing.

· Contribute to our Asset Management Strategy, with a focus on safety, sustainability, and growth.

·  

In this role you will be work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a collaborative leader, with a passion for safe homes and meaningful resident engagement. If you can bring expert leadership in landlord compliance, including fire and building safety, with a focus on high performance, value for money, and a customer focused culture, we encourage you to apply. You should demonstrate the below:

• Proven success delivering fire and building safety remedial programmes.
• Experience in financial planning and budget management.  
• Sharp attention to detail and a commitment to client safety.
• Experience in leading large functional teams with a leadership style that empowers managers to deliver effective results.
• Demonstrated ability to engage clients, residents and customers to improve services.

• Deep knowledge of compliance asset management, legislation, and performance assessment.
• Excellent communication skills with abilities to present information to senior teams.
• Strong negotiation skills with experience building strategic partnerships.
• Relevant industry based qualifications or equivalent experience.
•  

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to submit your CV and Supporting Statement. INCLUDE FOR QUICK APPLY ONLY

To find out more and apply please go to the St Mungo’s careers page on our website.  INCLUDE FOR EXTERNAL SITES

Closing date: 10am on 21 July 2025

Interview and assessments on: 29 and 31 July 2025

For external sites

What we offer

· Excellent Development and Growth Opportunities

· A Diverse and Inclusive Workplace

· Great Pay and Other Benefits

 Are you an inspiring, forward thinking leader ready to make a lasting impact on safe homes?

With major investment in our housing stock and a firm commitment to delivering safe, sustainable, and affordable homes, we’re seeking an exceptional Head of Compliance and Building Safety to help shape the future of our property services at St Mungo’s.

Reporting to the Director of Property Services, you will lead on all landlord health and safety compliance across a diverse housing portfolio. From strategy to delivery, you’ll inspire operational excellence, foster collaborative partnerships, and champion continuous improvement in building safety.

The role of Head of Compliance and Building Safety isn’t just about technical expertise, it’s about people. In this role you will drive and support transformational change in the quality, maintenance, and performance of our housing stock, with residents' voices at the heart of what we do.

Key responsibilities include:

• Work with a collaborative leadership style that prioritises meaningful resident engagement and codesign.
• Lead the management and maintenance of our property portfolio to the highest standards.
• Oversee landlord compliance and drive continuous improvement.
• Deliver fire and building safety programmes with strategic and operational oversight
• Support organisational goals and property service strategies in partnership with the Director.
• Ensure compliance with regulatory standards, including the Regulator of Social Housing.
• Contribute to our Asset Management Strategy, with a focus on safety, sustainability, and growth.

In this role you will be work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a collaborative leader, with a passion for safe homes and meaningful resident engagement. If you can bring expert leadership in landlord compliance, including fire and building safety, with a focus on high performance, value for money, and a customer focused culture, we encourage you to apply. You should demonstrate the below:

• Proven success delivering fire and building safety remedial programmes.
• Experience in financial planning and budget management.  
• Sharp attention to detail and a commitment to client safety.
• Experience in leading large functional teams with a leadership style that empowers managers to deliver effective results.
• Demonstrated ability to engage clients, residents and customers to improve services.
• Deep knowledge of compliance asset management, legislation, and performance assessment.
• Excellent communication skills with abilities to present information to senior teams.
• Strong negotiation skills with experience building strategic partnerships.
• Relevant industry based qualifications or equivalent experience.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 21 July 2025

Interview and assessments on: 29 and 31 July 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Repots to: Director of Practice & Quality   
Directly manages: Policy Manager, Clinical Audit Project Manager
Salary range: £47,941 - £62,220 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)

Job Purpose

As BSR’s Head of Policy,  you will lead a portfolio of work that truly supports our members’ priorities and works towards creating the conditions that will enable rheumatology care across the UK to thrive and flourish. 

To excel in this role you will need to be comfortable working both at a strategic level and with detail and data. You will ensure BSR understands and responds to current and emerging needs in rheumatology practice, identifying gaps in quality, policy and research. You will develop BSR’s evidence and intelligence base about our members’ priorities, the state of rheumatology care across the UK and the challenges and opportunities in rheumatology. Through collaborating with colleagues you’ll help us ensure this insight informs our policy agenda, our strategic planning and operational decision making, ultimately achieving maximum possible impact in our work to drive-up standards in the delivery of rheumatology services and to inspire and activate changes that improve lives. 

Main responsibilities

• Leadership and management 
  • Work closely with BSR’s Senior Management Team to devise and deliver priorities for the portfolio, ensuring alignment with organisational goals and identifying opportunities to maximise impact  
  • Ensure that BSR’s decision making is informed by the best available and appropriate level of evidence by communicating strategic insights across the organisation  
  • Lead, coach and support team members and manage overall team capacity and resource planning 
  • Oversee contract and budget management for the team and across individual projects, ensuring cost-effective allocation of resources 
  • Collaborate with the SMT and other teams to ensure integrated approaches to policy, communications, and member engagement 
  • Provide support and strategic insight to BSR working groups, including the Clinical Affairs Committee and MDT Advisory Council  
  • Develop strong relationships with members and stakeholders and represent BSR to external audiences. 
• Policy, research and strategy 
  • Lead BSR’s policy agenda, supporting the Policy Manager to deliver policy analysis and development, produce high quality outputs and influence changes in policy and practice
  • Oversee a programme of proactive research, including data analysis and member engagement, to build a robust body of evidence and intelligence about the key issues impacting BSR members and rheumatology care across the UK 
  • Ensure that evidence, insight and analysis effectively informs BSR’s policy work, strategic planning and operational decision making   
  • Continuously monitor UK-wide policy and practice changes and assess their impact on the rheumatology community and patient care 
  • Ensure BSR’s members and senior leaders receive timely analysis of key policy and practice developments impacting rheumatology  
  • Develop, lead and support cross-team workstreams and projects that deliver on organisation-wide priorities.  
• Best practice and quality improvement 
  • Provide leadership to the National Early Inflammatory Arthritis Audit (NEIAA) team, supporting the team to deliver work to a high standard 
  • Engage members to develop BSR’s evidence base on good practice and quality improvement, and keep abreast of relevant external developments  
  • Provide expertise to colleagues on best practice and quality improvement, ensuring that insight and ambitions are effectively communicated and inform BSR’s policy work, strategic planning and operational decision making  
  • Identify and develop opportunities to share and promote best practice and quality improvement to members and external audiences, achieving maximum possible reach and impact 
  • Identify and develop opportunities to work with partners across health and social care to promote and support best practice and quality improvement. 

Person Specification

1.  Significant experience in a senior policy, practice or programme management role in healthcare
2.  Extensive knowledge of health policy and/or healthcare systems and how policy is developed and implemented 
3.  Understanding of research methods, with the ability to analyse and translate quantitative and qualitative research findings 
4.  Understanding of audit and/or QI methodology and experience of delivering or supporting quality improvement initiatives 
5.  Strong analytical and problem-solving skills, with a focus on evidence-based decision making 
6.  Leadership and team management experience and ability to coach staff to reach their potential 
7.  Strong interpersonal skills with the ability to build and influence relationships, including at partnership level, with colleagues and senior leaders 
8.  Excellent written and verbal communication skills, with the ability to convey complex issues to a wide range of stakeholders and prepare high 
   quality, accessible outputs 
9.  Strong organisational skills, with the ability to work under pressure to conflicting deadlines 
10.  Flexible in response to changes in the external environment and the need to balance proactive and reactive work

Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to 
reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better 
reflect the community we serve and help broaden our perspectives. 

Interim Transformation Director

Start Date: 1st September 2025

Contract: 18 months

Location: Hybrid (with occasional travel to London)

Salary: £75,000 p.a.

Are you a strategic change leader with a passion for digital innovation and organisational growth?

Our client, a respected membership-based not-for-profit organisation, is embarking on a bold journey of transformation. With a clear vision for the future, they are implementing a series of digital upgrades-including a new website, CRM, and learning management system-while evolving their culture and redesigning key areas of the organisation to better serve their members.

To support this exciting period of change, they are seeking an experienced Interim Transformation Director to lead and coordinate transformation across multiple functions, including Business Development, Communications, Marketing, Digital, and Operations.

Key Responsibilities:

• Oversee the delivery of major digital transformation projects, ensuring they are completed on time, within budget, and with high user satisfaction.
• Lead cross-functional teams to embed a digital-first, data-driven culture across the organisation.
• Drive operational efficiency and cost savings while maintaining high-quality member services.
• Support income diversification and commercial growth through enabling collaboration, strategic business development and marketing.
• Provide leadership and mentoring to senior managers, fostering a high-performing, inclusive, and collaborative culture.
• Act as a key advisor to the CEO and Executive Team, ensuring alignment between transformation initiatives and organisational goals.

About You:

• Proven track record in leading complex transformation and change programmes, ideally within the membership or wider not-for-profit sector.
• Strong experience in digital strategy, operational leadership, and commercial development.
• Adept at managing cross-organisational priorities and influencing at executive and board level.
• Passionate about delivering value to members and stakeholders through innovation and continuous improvement.
• A confident, collaborative leader who thrives in dynamic environments and brings people with them on the journey.

This is a unique opportunity to make a lasting impact on an organisation at a pivotal moment in its evolution. If you're ready to lead meaningful change and help shape a more agile, digitally-enabled future, we'd love to hear from you.

We are looking for 2 organised and dedicated Project Workers who have a strong empathy with single homeless people, to coordinate our intensive housing management services across our South London boroughs.

You will be joining a small , friendly registered charity and registered provider with a supportive team.

Job purpose

The Project Worker will be responsible for the delivery of a responsive intensive housing management service to clients allocated by the Team Leader.

The central aim of the role is to support homeless clients temporarily living in CLHT placements to become as independent as possible and to facilitate timely move-on into independent living settings.

This will be achieved through regular client-led keywork sessions and in close collaboration with external partners. 

The Project Worker will coordinate the day-to-day smooth running of each house they are responsible for.

Duties and responsibilities specific to the role

Intensive Housing Management

1. Responsible for a broad range of housing management activities, including signing up new residents, issuing licensing agreements, delivering new client inductions, occupancy management and eviction / abandonment.
2. Evictions are a last resort and CLHT works within the Homeless Link guidance on preventing evictions and abandonment.
3. Work collaboratively with the Finance team to coordinate rent/ service charge collections
4. Carry out regular occupancy checks.
5. Maintain accurate and timely records related to housing management activities, within the requirements of GDPR.
6. Maintain a healthy and safe environment and encourage clients to take individual responsibility for their living environment and for positive relationships with fellow residents.
7. Ensure the accommodation where clients live is clean and maintained to a high standard, in line with CLHT property standards.
8. Ensure the accommodation meets all legal and statutory health and fire safety requirements
9. Work in close collaboration with the Maintenance team to ensure all repairs and maintenance issues are correctly reported and resolved.
10. To promote and encourage client participation in the Intensive Housing Management process and to act as advocate for clients when necessary.
11. This includes leading regular house meetings and encouraging clients to become ‘resident representatives’.
12. To document each visit to projects, detailing tasks undertaken, any changes that have occurred and other relevant information.
13. Manage antisocial behaviour and clients complaints in line with our Anti-Social Behaviour and Complaints procedures.
14. Liaise with senior managers to ensure complaints are addressed in a timely manner.

Health and Safety

1. Adhere to best practice in meeting the requirements of health and safety legislation in all aspects of the organisation’s work.
2. Ensure you undertake required health and safety training.
3. Comply with Health and Safety requirements and conduct all activities in a manner which is safe for yourself and others.
4. Ensure you follow the Lone Working Policies and Procedures - making full use of the IT Lone Working tools made available by CLHT
5. To report and record any accident or incident which may occur- no matter how minor - whether to clients or staff, follow RIDDOR reporting procedures, report to the police where applicable in line with policies at all times.
6. To report immediately to management on any aspect of a service user’s placement that may warrant an investigation or urgent action.

Keyworking, Support planning, risk assessment

1. Ensure all clients have a robust risk assessment, needs assessment and support plan which identifies and meets their needs as far as possible within the remit of the service.
2. Use the SMART process to ensure all actions from keyworking are followed up.
3. Develop client engagement techniques, being creative in your approach to encourage client participation in the keyworking, support planning and risk assessment process.
4. Always ensure that clients are provided with the full range of information required to make informed decisions which encourages freedom and empowerment.
5. Signpost and refer to external statutory and voluntary sector partners where necessary
6. Develop and maintain positive working relationships with all key partners, escalating any concerns about partner agency engagement to your line manager.
7. Maintain up-to-date, GDPR-compliant records on CLHT IT systems, including clients signed copies of all keyworking, support planning and risk assessment documents.
8. Develop and maintain a thorough working knowledge of Adult Safeguarding

Team Working

1. Foster a positive team culture, being supportive of colleagues
2. Participate in minimum monthly one-to-one supervision and team meetings to assist you in carrying out your duties.
3. Perform in line with policies and procedures, including drawing to the attention of senior manager’s matters concerning capability.
4. Support apprentices and volunteers, ensuring that their skills are utilised to support quality service delivery.
5. Work to meet team targets.
6. Support new team members in progressing through an induction programme
7. To advise of any ideas which may enhance or improve the level of service delivered

Other

1. No job description can be entirely comprehensive. The post holder will be expected to carry out such other duties as may be required from time to time in accordance with the job description.
2. Willingness to work flexibly in response to changing organisational requirements.
3. Keep managers informed of all significant issues relating to and affecting service delivery.
4. Ensure compliance with CLHT Equality and Diversity policy & procedure
5. Ensure Client Information is stored in line with Data Protection and Confidentiality guidelines.
6. Attend regular meetings as directed by management. 
7. Adhere to the Company's medication policy at all times, and ensure that medical emergencies are dealt with appropriately.

Person specification

Knowledge

1. Working knowledge of the welfare benefits system, particularly in relation to clients accommodated in intensive housing management settings
2. An understanding of the common reasons for homelessness amongst single homeless people with support needs
3. Knowledge of other key partner agencies, such as Probation, Community Mental Health Teams , Local Authority homelessness services , the Refugee Council
4. Knowledge of the principles of Adult Safeguarding in a housing setting
5. Knowledge of and commitment to the principles of the Equalities Act

Skills

1. Able to develop a quick rapport with clients, particularly those who may be mistrustful of services and reluctant to engage
2. Ability to work under own initiative & maintain enthusiasm for a high level of contact with clients on a day-to-day basis.
3. Assertiveness and de-escalation skills
4. Able to proactively participate in a comprehensive induction to the organisation and the services provided
5. Coaching skills
6. Able to cope under pressure, using initiative to manage time and to meet deadlines
7. Ability to work within a team, promoting open communication skills and creative thinking
8. Proficient IT skills, including Excel and Word and basic keyboard skills.
9. Confident dealing with people at all levels; displays appropriate verbal and non-verbal behaviour 
10. Excellent numeracy & literacy - able to produce clear written records
11. Integrity, sensitivity and understanding.
12. Approachable, adaptable and assertive.
13. Able to recognise learning needs and seek out learning and development opportunities with your line manager
14. Is open and honest about mistakes and willing to use mistakes as tools for development

.

Experience

1. Experience of working with single homeless clients with support needs , or demonstrable equivalent experience
2. Experience of working in partnership with other agencies to achieve effective outcomes.
3. Experience of effectively prioritising your workload in a fast-paced environment
4. Experience of de-escalating situations where clients have exhibited challenging behaviour

Other

1. DBS Check.
2. Strong empathy with homeless people, demonstrating a non-judgmental approach
3. Commitment to the aims & objectives of the organisation.

Education and Qualifications

1. Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.
2. Evidence of a commitment to ongoing professional development
3. It is desirable for the postholder to have a valid driving licence

This is an exciting opportunity to join the Blood Cancer UK research team following the recent launch of our ambitious new five-year research strategy which seeks to accelerate progress towards the day when no one dies from blood cancer or the side effects of its treatments. This post sits alongside two other research grants officers responsible for our clinical research and fellowships portfolios. 

You will be an integral part of the research funding team and will be responsible for a range of pre and post award grants management activities required for the effective administration of our discovery and translational research portfolio.

Expected travel for this role includes relevant meetings or conferences, team workshops, team/department away days and attendance at two all staff away days annually. The London office is open for use by all staff from Monday –Thursday 

The research funding team holds a routine anchor day in the office every Tuesday for all team members who are able to attend. Attendance at an anchor day at least once a month is expected for all members of the research funding team living outside London. 

Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

If you are imaginative, entrepreneurial, and able to persuade people and organisations to support one of the most important causes in the UK today, this could be the opportunity you have been waiting for. This is an outstanding opportunity to build your professional brand in a transformed organisation with ambitious plans for the future. 

To apply, please submit your CV on Charity Jobs describing your achievements to date in your career and email a short PowerPoint presentation (no more than 10 slides) outlining your motivation and experience to take on this role, to Holly Bell. Please also give Holly details of your earliest possible start date. 

The Communities Lead will lead the development and delivery of the Communities of Hope strand of the project. You’ll ensure that the Hope and Healing network, practitioners and activists have support and guidance to deliver an approach to community work that is trauma-informed and community-led.

You will manage the Hope and Healing Practitioners (likely from Year 2) and support partners in local communities. You'll work together to build capacity within local community pilots and projects, whilst also building wider connections at different levels of local systems to bring about meaningful and sustainable change.

You will play a key role in supporting project partners as well as local partners and activists, enhancing their knowledge of trauma-informed, strengths-based and asset-based community development approaches. You will help ensure that learning is gathered and disseminated, including examples of theory into practice. 

You will be a person who can connect with communities in a meaningful way and who understands the pressures and realities for practitioners on the ground. You’ll be able to take the lead from what is strong, and bring local resources, assets and different people together to create hope and conditions for community-led healing.  You’ll share your experience and expertise to help develop our wider work at Platfform.

We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year.

We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people’s strengths and focussing on healing. We know we can’t ‘fix’ people, but we can walk alongside people and help where we can on their journey.

We try hard to make Platfform a great place to work, we live our values and mission in everything that we do.

Platfform is the charity for mental health and social change. We’re a supportive team where you can be your whole selves, and know that you’re playing a genuine part in building a happier future for people across the UK.

Dartford Borough Council and Sevenoaks District Council are seeking a Senior Auditor to join their collaborative Internal Audit Partnership. This pivotal role offers the chance to deliver accurate audit services, mentor junior colleagues, and contribute significantly to the governance and risk management of the two local authorities.

As a Senior Auditor, you'll be responsible for:

• Conducting work in accordance with Public Sector Internal Audit Standards (PSIAS)
• Delivering a personal audit plan focused on complex areas, providing valuable advice and assurance to both Councils each year
• Leading and supervising audits conducted by Auditors and Trainees, ensuring quality and adherence to professional standards.
• Mentoring and coaching junior team members, supporting their growth and development with a proactive, growth-mindset approach.
• Taking responsible for reporting on the follow-up of agreed audit actions and recommendations.
• Undertaking high-profile strategic projects and thematic reviews to deliver added value consultancy.
• Liaising with senior managers from both organisations to provide expert insight and guidance on internal control, governance, and risk management.
• Able to step up and deputise for Audit Manager and attend senior management meetings

As a Senior Auditor you will have:

• Recent, proven risk-based Internal Audit experience.
• A CIA/PIIA qualification or equivalent level of experience.
• Excellent communication, presentation, and written skills.
• Strong analytical skills to draw detailed conclusions from complex data.
• Knowledge or understanding of working in a regulated environment 

Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.

We have a fantastic opportunity for a Deaf Social Care Assistant to join our team!

You will be joining a highly supportive and compassionate team, passionate about supporting people in our community and promoting accessible services.

You will provide a wide range of practical and emotional support, promoting wellbeing for people and their families and/or carers.  Supporting the completion of

wellbeing checks, strength-based reviews, development of assessments and support plans in their homes or across the community.

Delivering a responsive Duty Service that responds to a range of different queries from across the Surrey Deaf Community. You will provide cover for the Deaf Duty service, delivered in person or via Facetime

You will be a confident communicator with British Sign Language (BSL) an ability to work flexibly in the community and have an enthusiastic ‘can do’ approach.

If you love working with people who are Deaf, hard of hearing and deafblind , enjoy the diversity of working in the community, and want to join a great team – this is the job for YOU! 

Sensory Services by Sight for Surrey is an inclusive organisation dedicated to enabling and empowering people who are Deaf, hard of hearing, blind, partially sighted and deafblind. We champion independence, where people thrive in their communities and achieve their aspirations. We are a countywide charity based in Fetcham near Leatherhead.

KNOWLEDGE/SKILLS/QUALIFICATIONS

· Fluent BSL skills

· Knowledge and understanding of working with Deaf, hard of hearing and Deafblind people, or willingness to learn

· Excellent interpersonal skills with the ability to develop rapport with a wide range of people.

· A non-judgemental attitude and the ability to relate to people of all backgrounds.

· Ability to keep accurate and objective records

· Self-motivated to work independently, as part of a team and a wider network.

· Willingness to learn, show initiative and seek out solutions to enquiries from a range of different people.

· Excellent organisational skills

· Competent with the use of databases and Microsoft Office Packages.

· Understand the social model of disability.

We can offer you:

· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays).

· Investment in your development, with training opportunities available.

· Access to an Employee Assistance Programme.

· Pension contributions matched up to 6% using the Pensions Trust.

· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.

· Wide range of training opportunities suitable for your role.

· A growing range of other staff benefits.

· A fun and friendly team!

A Disclosure and Barring Service will be required which we can arrange.

This is an office based role with travel across the county.  You must be able to travel independently across the county on a daily basis for events and forums and to engage with the community, you will often need to transport equipment including banners, fliers and other materials.

Closing Date: 12pm Monday 22nd July 2025

Interview Date: Tuesday 29th July 2025

Applications will be reviewed on receipt.

Here is the link to a BSL Video

The Community and Partnerships Lead is a varied, fast-paced and creative role, ideal for someone who enjoys working as part of a team, building community, and proactively contributing to REUK’s growth and mission.

As part of the Operations Team - which empowers the effective delivery of our work with young refugees - you will need a practical, imaginative, and solutions-focused mindset, strong administrative and organisational skills, and an energetic, values-led and people-centred approach to your work.

The successful candidate will be the helpful and friendly first point of contact for all those engaging with REUK - from team members, young people and building users to supporters, partner organisations, and press. As the public relations lead and the Operation Team’s focal point, you’ll take an eager interest in the full scope and reach of REUK’s work so that you can resolve and triage enquiries, develop beneficial and positive connections, and deliver appropriate solutions and support.

You’ll play a key role in shaping the day-to-day experience of those who use The Lighthouse (REUK’s home in NW10). You will take joy in hosting people and facilitating events and will demonstrate a strong sense of ownership for ensuring that the building is a welcoming, well-functioning, and hospitable environment for staff, tenants, young people and visitors alike.

Alongside practical tasks like liaising with contractors, setting up spaces for different user groups and day-to-day troubleshooting, you’ll take a lead on business development - including by designing and implementing a marketing strategy, networking with multiple diverse communities, and managing venue bookings - to ensure that The Lighthouse is widely known and used to its full potential.