Support service manager jobs in london, england

Job Description

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Citizens Essex is a relatively-young Chapter of Citizens UK, covering 3 main geographical areas: Colchester, Chelmsford, and Southend. Our ideal candidate for the position of Senior Organiser has high emotional intelligence, is curious about other people, politically astute, and is fundamentally relational. They will have a track record of making things happen, be able to work with a high degree of independence, are comfortable with uncertainty, and able to think strategically as well as operationally.  They will be interested in understanding and working with different sectors and types of organisations, as well as engaging with people from a wide range of faiths and cultures which are different to their own. They are an excellent communicator. They will learn and teach the craft of broad-based organising and be interested in receiving feedback to support their own development and growth. They will build and maintain relationships with a large number of leaders across the County and coach them to take action together on a common agenda. 

Community Organising

Through our theory of social change, called community organising, we train thousands of everyday people to lead change in their communities, equipping them with the skills to hold politicians and other powerholders to account. We are made up of 500+ member organisations in powerful alliances throughout the UK. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, trade unions and other civil society organisations. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

A Senior Organiser is mastering the craft of community organising and taking increasing responsibility for developing major campaigns, managing budgets and managing staff. They operate with a high degree of independence and are significant contributors to CUK-wide functions such as training.  Senior Organisers model the broad-based community organising methodology in their work including the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change. 

You will bring communities together to drive change both locally, regionally, and nationally. This role will work closely with local civic institutions, such as churches, mosques, schools, universities, unions and other community groups to: 

• develop the leadership of people within those organisations - our 'leaders' who lead the campaigns we work on 

• help them identify the changes they want to see and create strategies to win those changes 

• strengthen institutions’ own abilities to achieve their missions. 

This includes listening to members of the community to find common issues, engaging local decision-makers through meetings, and planning in-person ‘actions’, where you might hold those in power to account. All of this work is underpinned by the knowledge that everyday people have the ability to shape the world around them. This work will be rooted locally, but you will be a part of a bigger national drive to make change alongside diverse local alliances across the UK. In Essex, the work is currently focusing on the first Mayoral Election for the County but you will also work on other campaign priorities that are developed through the institutions you work with. 

Working as a Senior Organiser for Citizens UK, reporting to Regional Supervisor for the South of England, your main responsibilities will include: 

Build relational power to further the goals of CUK 

• Develop a comprehensive power analysis for Essex, particularly as the County will elect its first Mayor in May 2026  

• Develop and grow strong working relationships with power players at a county-wide level or sector, including journalists; taking the initiative to establish new relationships as required 

• Conduct one-to-one relational meetings in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action 

• Work effectively with local journalists and media outlets to further CUK’s goals 

• Develop a strategic plan to enhance people’s participation in public life as well as enhance non-partisan political and democratic practices across Essex. 

• Develop a strategy built on an acute sense of how communities and institutions behave within, and across, the cultures and contexts of Essex.  

• Develop a plan that enables clear and impactful cross-institutional collaboration across Essex. 

Identify and develop relational leaders prepared to act with others for the common good 

• Work with and learn from the best veteran leaders on key actions  

• Play a central role in the development of primary leaders; creating plans with them that are carried out 

• Nominate leaders for training on the core taster curriculum and for National Training 

Strengthen institutions and develop BBOs 

• Organise diverse alliances to work together locally but, most importantly, at chapter level 

• Create/develop a leadership team of representatives from several institutions at chapter and local that are successful in combining action with growth  

• Design organising strategies that combine internal & external action 

Support leaders through the Cycle of Action to create change 

• Take the staff lead on chapter-wide actions and campaigns; aiming to achieve significant wins at chapter/campaign level 

• Facilitate Issues Workshops and Delegates Assemblies and, in March 2026, a Mayoral Accountability Assembly 

• Develop strategies for significant impact; with comprehensive plans & tactics  

• Support actions, ensuring publicity, and facilitating high level negotiations  

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions 

Contribute to CUK’s financial viability through effective fundraising & financial management  

• Recruit new dues paying institutions; negotiating annual membership dues and letters of understanding as required 

• Recruit and work with large organisations; ensuring that they invest into the alliance and not solely internal delivery  

• Contribute to fundraising by securing £75k-£90k per annum overall, at least half of which should be ‘hard money’ from retention and recruitment of member institutions and strategic partners. 

Contribute to effective teamwork 

• Line manage other Organisers in Essex 

• Attract and help recruit new Organisers 

• Lead other Organisers or Associates in a manner that supports high performance by providing clear expectations and providing proactive coaching, support and accountability.  

• Teach entire training curriculum on National Training successfully; acting as a ‘Track Captain’ by providing meaningful feedback and support to other trainers 

• Deliver sessions at Guild Days 

• Produce all required reports and follow CUK’s procedures on time and to the required standards 

Contribute to the Craft of Community Organising 

• Schedule an average of at least 3 to 4 1-2-1 relational meetings into your daily schedule as a core part of your professional practice 

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training; 

• Contribute to the leadership of a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience. 

Inclusion  

• Displays self-awareness of DEI issues and good practice.  

• Is alert to the impact on chapters and team members. 

• Lead, support collaboration and acts within their area of responsibility and influence.  

• Support in the resourcing, evaluation, and reporting of DEI work, as relevant 

Build relational power to further the goals of CUK 

• Develop a comprehensive power analysis for Essex, particularly as the County will elect its first Mayor in May 2026  

• Develop and grow strong working relationships with power players at a county-wide level or sector, including journalists; taking the initiative to establish new relationships as required 

• Conduct one-to-one relational meetings in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action 

• Work effectively with local journalists and media outlets to further CUK’s goals 

• Develop a strategic plan to enhance people’s participation in public life as well as enhance non-partisan political and democratic practices across Essex. 

• Develop a strategy built on an acute sense of how communities and institutions behave within, and across, the cultures and contexts of Essex.  

• Develop a plan that enables clear and impactful cross-institutional collaboration across Essex. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Bachelor’s degree in any subject or equivalent (D) 

• Evidence of further and continuing study including a possible professional qualification (D) 

Experience 

• At least three-years employment track record of successful Organising (D) 

• Demonstrated ability to lead a team; including motivating and developing more junior staff (E) 

• Experience of risk taking to create a project/situation/event that illustrates your values (E) 

• Experience of successful fundraising (E) 

• Demonstrated ability to manage complex projects on time and to standard (E) 

• Clear evidence of campaigns won and people developed (E) 

Key skills and knowledge 

• Ability to build and maintain relationships (E) 

• Ability to inspire, motivate and lead (particularly people who are different than you) (E) 

• Ability to organise yourself and others and to work responsibly in an unstructured environment (E) 

• Financial management skills including ability to set and manage a budget (E)  

• Ability to use imaginative strategies to help improve disadvantaged communities (E) 

• Ability to plan and organise under pressure (E) 

• Ability to work with and relate to all types of people (E) 

• Ability to teach and run workshops (E) 

• Ability to develop the potential of others (E) 

• Ability to communicate well verbally and in writing (E) 

Personal qualities & values 

• A passion for justice (E) 

• A good sense of humour (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools and other community organisations (E) 

• Good judge of character (E) 

• High levels of emotional intelligence (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

Please note that the role is Essex-wide and, as such, there is a practical expectation that the successful candidate will be able to drive between key locations across the county (with associated mileage costs being covered by Citizens UK).  

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interview date: week commencing 3rd November

The Freedom Fund

The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward. 

Research and Impact Data

This is a key role in the Freedom Fund’s Research & Evaluation team, playing a key role in measuring the real-world impact of anti-slavery initiatives across the globe. You’ll also contribute to research and evaluation projects that deepen understanding and improve the ways we work to prevent and address modern slavery.

In this role, you’ll manage the digital backbone of our data systems, ensuring that impact is measured consistently and meaningfully. You’ll provide colleagues and partners with the tools and training they need to monitor progress and address challenges. Through engaging dashboards and innovative visualisations, you’ll turn complex data into accessible insights for a wide range of audiences: from grassroots partners to the Freedom Fund’s senior leadership.

You’ll report to the Head of Research & Evaluation and work alongside Research & Evaluation team members based globally. The role will involve one to two international trips per year. This position offers excellent opportunities to advance your professional skills and the chance to influence how impact is measured and communicated across the anti-slavery movement.

Interview process:

2 stage interview process: week commencing 29th September 2025.

Please see the job description for all details.

Womankind Worldwide are exclusively partnering with Robertson Bell in their search for a new Director of Finance, People & Culture to join their team on a permanent basis. Womankind Worldwide is a global women's rights organisation working in partnership with women's rights movements and organisations to transform the lives of women and girls.

Reporting into one of the Co-CEOs, the Director of Finance, People & Culture will lead Womankind’s finance, HR, and Resources functions while ensuring regulatory compliance across jurisdictions (UK and Kenya). You'll work closely with their Finance & Resources Committee and serve as Company Secretary, supporting their ambitious Strategy to 2030.You will also lead the people strategy that strengthens Womankind’s culture, enhances employee wellbeing, drives engagement, and aligns talent with their strategic goals.

The organisation:

Womankind Worldwide strengthen and support women’s movements in their focus countries in Africa and Asia, and take collective action at regional and global levels, to ensure women’s voices are heard, their rights are realised, and their lives are free from violence. Currently, Womankind has staff based in Kenya and the UK. They’re undertaking a strategic transformation to strengthen their impact through a grantmaking and partnership review, an updated business model and a strategic alignment process. Staff wellbeing - one of their core feminist principles - will remain central as they navigate this journey. These changes reflect their deep commitment towards a feminist future and will position them to provide more strategic support where it is most needed across their focus countries during these unprecedented times in the development sector.

The key duties of the Director of Finance, People & Culture are as follows:

• Lead strategic financial and HR planning in collaboration with Co-CEOs and Finance & Resources Committee
• Drive implementation of Strategy 2030 particularly those strategies pertaining to Womankind’s goals to value our team and decolonise our practice
• Support assessment of funding landscape and sustainable financing strategies
• Ensure effective 3-year rolling budgeting and planning cycles
• Line manage Finance, People & Culture team, provide coaching, supervision, and development support, whilst building team capacity through process improvement
• Oversee budgeting, forecasting, and reporting processes
• Lead annual audit and statutory accounts production in the UK and Kenya
• Act as Company Secretary to Board of Trustees
• Ensure consistent quality and delivery of all finance processes (internal and external)
• Strategic development and review of Human Resource management, policies and processes
• Shape and model a feminist, inclusive, and high-performing organisational culture that aligns with Womankind’s values
• Oversee design and implementation of a wellbeing strategy
• Lead on information technology, ensuring systems meet needs of the organisation
• Provide oversight of facilities in the UK and Kenya

The successful candidate will have:

• Qualification: A full, recognised accounting qualification
• Leadership: Proven track record delivering strategic plans as part of senior leadership team
• Experience: Significant experience leading Finance and HR functions
• International: Experience working across multiple jurisdictions
• Charity Sector: Understanding of charity governance, SORP accounting, and charity financing
• Management: Strong staff management and development experience
• Communication: Ability to explain complex financial matters to non-financial
• Governance: Experience working with and being accountable to Board of Trustees
• Values: Strong commitment to feminism, anti-racism, and social justice

This role can be based in either the UK or Kenya, with flexible hybrid working policies in place. The team are also open to considering candidates with strong experience on a 0.8 FTE basis.

Applications are open until Sunday 28^th September, with first stage interviews due to take place the week commencing 6^th October. CVs will be under continuous review in advance of this date and we reserve the right to close the advert early, so please submit your application today to make sure you don’t miss out!

Early Learning and Childcare Advisor

We are looking for an Early Learning and Childcare Advisor to join the team based in Scotland, in this remote working role.

Position: Early Learning and Childcare Advisor

Location: Remote/Scotland

Hours: Part-time, 18.5 hours per week

Salary: £28,000 - £32,000 pro rata

Contract: Temporary contract until 31st March 2026

Benefits: Include 26 days’ holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Closing Date: 10th October 2025. Interviews will be taking place on a rolling basis so this role may close earlier than advertised.

The Role

The Early Learning and Childcare Advisor supports the organisations contribution to policy development and guidance on the delivery of early learning and childcare. Ensuring an effective voice of the sector in Scotland is critical to success, as will strengthening support for and developing our membership base. The Early Learning and Childcare Advisor supports delivery of the Scottish Government contract ensuring achievement of targets.

The role also involves the development of training, publications and other products and services for Scotland members.

The Early Learning and Childcare Advisor will be supported by the National Operations Manager (Scotland) and the NDNA central team. 

Main duties include:

• Support the National Operations Manager (Scotland) to ensure Scottish Government contract is delivered to meet all agreed criteria 
• Support policy development and guidance on the delivery of early learning and childcare in Scotland, ensuring nurseries have access to appropriate information, support, guidance, and training to contribute to improved quality of delivery of early learning and childcare
• Track and report on sales and trends to inform the development of products and services
• Support the National Operations Manager (Scotland) in the completion of sector consultations
• Gather intelligence and research from nurseries and public and third sector partners/stakeholders to inform on national policy and representation work and Scottish Government national policy as related to private nurseries
• Ensure effective dissemination of information to members, colleagues, other agencies
• Develop and maintain effective partnerships and relationships with partners and other agencies at regional and national level to enhance and promote activities and ensure maximum benefit for long-term sustainability and our members
• Promote the benefits of membership and access to its products, services and support

About You

We are looking for someone with a degree level qualification or equivalent experience in childcare and also:

• First hand experience of working in an Early Learning and Childcare role
• Experience of managing a demand-led workload
• Business and strategic planning
• Strong customer service or related experience.

To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may also have experience in areas such as EYF, Childcare, Nursery, Teacher, Teaching Assistant, Early Years Advisor, Childcare Advisor, Early Years and Childcare Advisor, Early Years and Childcare Support. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Executive Director of Brand, Marketing & Fundraising

Location: Any Crisis office across Great Britain, hybrid working with weekly meetings in London
Salary: £120,000 per annum
Contract: Permanent

At Crisis, we believe that homelessness should not exist, and together we can end it. Our bold 10-year strategy is already driving change but with homelessness rising and funding challenges increasing, we know we must think differently, act courageously, and inspire more people to join us.

We’re looking for an exceptional leader to shape the future of our brand, marketing and fundraising. This is a chance to combine creativity, strategy and purpose, ensuring that our voice is heard, our supporters feel deeply connected, and our income grows to meet the scale of our ambition.

What you’ll do

As Executive Director of Brand, Marketing & Fundraising, you will:

• Provide inspirational leadership to a talented directorate and play a vital role as part of our Senior Leadership Team, reporting directly to the CEO.
• Lead the development of a multi-year fundraising plan that drives sustainable, diverse income and enables Crisis to scale its life-changing work — including our new ambition of direct housing delivery.
• Refresh and strengthen the Crisis brand, building awareness, trust and influence across Great Britain.
• Grow a thriving community of supporters, partners and advocates who stand with us to end homelessness.
• Personally steward high-value relationships and inspire others across the organisation to embrace fundraising and engagement as a shared responsibility.

Who you are

We’re looking for someone who combines vision with action — a leader who brings both strategic insight and personal passion. You will have:

• A strong track record of leading fundraising and supporter engagement at scale, with experience delivering significant income growth.
• Proven success in enhancing a brand to deliver organisational priorities.
• Expertise in strategic marketing, audience engagement, digital innovation and integrated campaigns.
• Experience as part of a senior leadership team, working collaboratively and influencing at Board level.
• Commitment to equity, inclusion and co-production, ensuring that the voices of people with lived experience of homelessness inform our work.
• An inspirational leadership style that motivates, empowers and unlocks potential across teams.

Above all you want to be part of a movement of change-makers determined to end homelessness in our time.

Ready to Learn More?

Click below to view our full Candidate Pack for everything you need to know – including how to apply.

Closing date: Wednesday 15th October, 9am

Job requirements & duties

To plan, prepare and deliver a range of Forest School sessions, with guidance/instruction from the CEO, and support from school staff. Groups will include children and adults with learning disabilities and mental health concerns. The Forest School leader will be expected to:

· Plan and deliver Forest School education-based activities to a wide age range.

· Create and maintain a safe, engaging and supportive environment, demonstrating flexibility in planning and running sessions in response to varying/changing needs of the groups.

· Comply with all health and safety policies, measures and legislation.

· Supervise and support groups with varying needs while delivering sessions.

· Be aware of and comply with all Mudlarks Policies and Procedures.

· Participate in training and other learning activities/meetings as required.

· Administer first aid as the need arises.

· Assist with Risk Assessments where required.

· Follow reporting procedures as outlined by the CEO.

· Ensure that receipts for all purchases are kept and passed to the finance officer.

· Ensure that all spending is approved by the CEO.

· Provide information for reports and Mudlarks trustee meetings.

· You may be required to carry out other duties, as within your capabilities and level of responsibility, in order to meet the needs of the organisation and as requested by the CEO.

Person specification

Education, training & knowledge

Essential

· Experience of leading groups or working with people with learning disabilities.

· First Aid Certificate or a willingness to gain one.

· Level 3 Forest School qualification, or a desire to gain one*.

Skills, abilities & attitudes

Essential

· A strong interest and passion in Forest School activities and environments.

· Ability to think logically and creatively to provide practical solutions to a changing range of problems and issues.

· Strong interpersonal skills and an ability to collaborate with staff and volunteers.

· Ability to manage challenging behaviour.

· Ability to work positively both as a member of a team and independently, with general direction and within a clear framework of accountability.

· Self-motivated and able to use own initiative.

· Good verbal communication skills.

· A flexible and proactive work ethic and positive attitude.

· Punctual and organised.

· Ability to work under pressure.

· Willingness to be flexible.

· To have a keen interest in, and/or experience of, one or more of the activities undertaken at Mudlarks

Desirable

· Written communication skills necessary to present information in written reports and correspondence.

DBS Clearance

Please note that as this post will involve working with children and vulnerable adults, your appointment is subject to you receiving satisfactory DBS clearance.

*Please note that The Mudlarks Community would fund a level 3 qualification, however the enrollment, exam and associated costs would be repayable from the candidate to Mudlarks in the event of them resigning from the role within 3 years of completing the course, or failing to complete the course.

Ref 7160

Save the Children UK has an exciting opportunity for a collaborative and tech-savvy professional with strong systems and operational experience to join us as our Retail Systems & Operations Executive on a 9 months fixed term contract. In this critical role, you will help ensure the smooth running of retail technology systems across our shop network and support impactful projects that enable us to grow and modernise our retail offer.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Retail Systems & Operations Executive, you will be the operational lead for our retail technology systems (including our EPOS system), overseeing supplier relationships, supporting store teams, and ensuring systems run efficiently across the shop network. You will also provide key support on operational processes, training, compliance, and technology-related projects as we continue to modernise our retail offer. Your role will ensure that our systems and processes empower shop teams and deliver excellent value for the charity.

In this role, you will: 

• Oversee and administer the Electronic Point of Sale (EPOS) and retail systems across all shops.
• Manage relationships with key technology providers, ensuring service levels are met and issues are resolved efficiently.
• Lead retail system elements of shop openings, closures, refits, and maintenance projects.
• Collaborate with internal teams to gather feedback and deliver improvements to systems and processes.
• Provide training and create guidance resources to support system users across the retail network.
• Ensure compliance with data protection, safeguarding, and organisational technology standards.
• Monitor system performance and budget, and contribute to annual technology planning and business cases.
• Support technology change projects and ensure effective implementation across the retail estate.
• Lead day-to-day improvements in retail operations and support the central operations team.
• Manage the Retail Support Line and inbox, ensuring timely responses and quality service.
• Visit shops regularly to gather feedback, assess systems performance, and build strong relationships.
• Contribute to a positive safeguarding culture and promote best practices across the team.

About you

To be successful, it is important that you have:

• In-depth understanding of retail systems and technologies, particularly across multi-site operations.
• Strong knowledge and experience using Microsoft Office applications.
• Experience supporting complex projects, including systems integrations and supplier transitions.
• A proactive, problem-solving mindset with a ‘can do' attitude and willingness to improve processes.
• Excellent organisational skills and a systematic, detail-oriented approach to work.
• Strong written and verbal communication skills, able to explain complex issues clearly.
• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to collaborate effectively across teams and build strong working relationships.
• Confidence working with a range of stakeholders and negotiating effectively when needed.
• Passion for supporting others and embodying the Save the Children retail ethos.
• Experience working with or supporting volunteers in a professional or voluntary capacity.
• Understanding of contract and supplier relationship management.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description in the attached Documents.

Closing date: Friday 26th September 2025

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Social Care IDVA

Salary: £26,000 - £32,000

Location: 4 days located across Royal Borough of Kensington and Chelsea Social Care with 1 day per week remote working

Contract: Fixed term – March 2026 (with the view to extend)

Hours p/w: 35 hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Social Care IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process, specialising in working with women whose families are involved with Family Children Services and risk to children is a factor. You will work to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. This role is part advocacy, part training/education and project work to improve response to victim/survivors experiencing domestic abuse. You will be embedded in the local authority Family Children Services team, working with Social Care professionals to ensure they adopt a trauma informed approach, can recognise the dynamics of domestic abuse and are providing more holistic support. You will be the domestic abuse subject matter expert on site, upskilling fellow professionals and acting as a point of contact for any clients experiencing domestic abuse and support requirements from Family Children Services.

The borough has a focus on prioritising and developing good DA work in social care and this is an opportunity to be a major player in institutional change, ensuring that women accessing Family Children services for their children have an improved experience and that the local authorities are leading the way for all survivors engaging with their services.

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea, Brent, Ealing, and across parts of East London. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.

About You:

You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge on children safeguarding/legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

To be successful as the Social Care IDVA you will need the below experience and skills:

You will establish positive, proactive, and innovative working relationships with housing services and partner agencies. Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.

Your abilities extends to assessing the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs. Advising women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced. You will work as an advocate and educator to raise awareness and upskill professionals within Children Social Care plus work with colleagues to successfully develop and deliver training.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Schools’ Project Officer (4-5 days per week; 10 months contract with opportunity for renewal)

The job
This is a fantastic opportunity to join this fast-growing charity at a pivotal time, and make significant impact as our grass-roots Schools’ Project Officer. You will be visiting schools, explaining about what we do at assemblies and going for follow up sessions, and then giving email feedback to applications.

Who we are
We are a small lively charity promoting the personal development of year 12s in partner schools, through challenging activities that they design, plan and finally undertake adult-free. We invite students (individually or in groups) to develop their own challenges well outside their ‘comfort zones’, and to be responsible for every stage of the process. We help them plan and manage risk, and give them expenses funding. Our award winners have climbed the highest UK peaks, cycled to Paris, performed plays at school, harnessed green power via a bike, among many other imaginative and ambitious projects.   

Who we are looking for
We are looking for an energetic, talented and reliable candidate for our schools’ outreach team, inspiring high-quality applications for funding from Year 12s in our 85 partner London state schools (20% of the total).  There is scope to help shape our strategy. We are looking for competent project officer, ideally with experience of physical challenge, strong administrative skills and with strong writing skills: they will be comfortable working with students, and value personal challenge and development. He/she will be keen to work with a growing charity, and to support young people usually with a poverty of experience and opportunity.

The 10-month post is up to 4-5 days per week, based in Southwark, with frequent travel to schools across London. The salary is £26,600–£35,000 pa pro rata. Flexible working is considered.

Applications by 28 September 2025. Please see attached JD for details.  

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £17,280
Hours: 22.5 hours/week 
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Job Description

Job Title:Community & Events Fundraiser 

Reports to:Fundraising Manager

Location:Hybrid & Borough High Street, London SE1 (2 days a week in the office)

Salary:                £31,000 

Contract:Permanent

Hours:35 hrs per week. Office hours are 9 – 5 

Background and purpose

We are the only UK-wide charity for everyone affected by a genetic and acquired bleeding disorder. 

At the Haemophilia Society (THS) we want to empower everyone affected by a bleeding disorder to live life to the full, whatever your stage in life.

One in 2,000 men, women and children in the UK have a diagnosed bleeding disorder, which are a group of conditions, including haemophilia and von Willebrand disorder, that result when the blood cannot clot properly. 

As many as a third of bleeding disorder diagnoses have no known family history and can be the result of a random gene mutation. This means a bleeding disorder diagnosis can come completely out of the blue.

THS brings together people with bleeding disorders and their families to share experiences and understand more about how to live well with a bleeding disorder. Together, we can all make a difference.

What we do:

Support each other

We understand each other. We offer advice and support from personal experience. Our growing community is there for each otherbecause we’re in it together.

Raise awareness

We rally together because every little thing we do makes a difference and gives hope to people living with a bleeding disorder.

Make a lasting difference

We influence and advocate on what matters to our community. Health and social care policy, access to treatment and much more.

What we offer:

Competitive Salary

Generous Pension Contribution Agile Working

25 days’ holiday (pro rata) plus an additional day for each year of service up to 5 years

Well located office very close to Borough Market.

About the role

We’re incredibly lucky to have a generous and dedicated community who are always looking for new ways to support our work. We are looking for a passionate fundraiser who can take ownership of our community fundraising and empower our members and supporters in their fundraising ventures. You’ll act as the face of THS for people looking to raise money in a variety of wonderful ways – ensuring they have what they need to be as successful as possible. This will include managing a number of key events such as the London Marathon, Ride London and Swim Serpentine. 

This role would be ideal for someone with 2-3 years’ experience and looking to take the next step in their fundraising career. As part of a small team, you’ll be excited about getting involved in all areas of community and events fundraising, building relationships with our members and driving our fundraising strategy forward. 

The purpose of the role is to:

Community Fundraising

·Supporting and running the community fundraising activities - engaging our centres, signing up new members, stewarding our donors, being the key point of our enquiries

·Organisation and delivery of mass participation events

·Providing guidance and supporting participants in promoting their efforts on social media

·Spotting opportunities for business development with organisations

• Provide guidance and support for supporters undertaking community fundraising and act as a key first point of call. Developing and improving the supporter journey with new materials.
• Organise and project manage events and fundraising campaigns. Add new fundraising campaigns and events to the calendar.
• Develop key materials needed to promote events and fundraising campaigns. Source case studies we can use to promote events, as well as the charity and use them in publications and socials.
• Keeping up-to-date records and giving timely recognition of donations using our CRM system
• Creating fundraising communications to encourage greater participation, working with our Communications Officer and liaising with members and volunteers. 
• Working to strict deadlines to ensure that fundraising activity is widely promoted and the success of fundraisers is celebrated to encourage greater take-up of fundraising activities. 
• Representing the charity at events hosted by community and corporate supporters. Representing the charity at services events promoting fundraising.
• Showcasing the work of the organisation and speaking confidently at events about our work to connect fundraisers to our cause and encourage fundraising.
• Developing engaging national fundraising campaigns.
• Thinking creatively, developing action plans and budgets to support national campaigns like World Haemophilia Day and TalkingRed. You will be able to understand the diverse needs and abilities of our community and create accessible fundraising initiatives that work for a geographically dispersed supporter base.
• Understanding and maintaining relationships with external suppliers for fundraising e.g. Great North Run, Just Giving, London Marathon etc. to ensure that we are abreast of any new trends and developments, or promotional opportunities.
• Working on two annual appeals, helping sourcing case studies and overseeing thanking process

Social Media

·Use our social channels to support your work 

·Monitoring social media accounts

·Keep on top of social trends particularly around fundraising 

·Creative flair to create compelling content for marketing/comms/campaigning

• Work with our Marketing Manager to develop social media to support fundraising, including promotional videos and graphics.
• Produce content for social media, e-news and the website. Adding materials to the webpage promoting other ways to support us – COTY, payroll giving, legacy and in memory giving.

Person Specification

Experience, Qualifications

Essential qualities, skills and experience

• Experience of organising and supporting events and/or community fundraising in a voluntary or paid role.
• Excellent organisational skills and ability to plan ahead, keep records, manage deadlines, prioritise workload and maximise your use of time.
• An outgoing, enthusiastic and helpful personality.
• A creative approach to fundraising and events. 
• Great customer service skills, the ability to recognise and meet the needs of individuals and to manage expectations when required.
• Excellent written and verbal communication skills.
• Numeracy and the ability to understand basic financial information.
• Ability to work in a team as well as to use individual initiative and judgement.

• Good level of IT literacy, including a good knowledge of standard business software, Google Suite and social media.

• A commitment to the vision and values of The Haemophilia Society
• Experience in using CRM systems.

Desirable qualities, skills and experience

• Completion of a professional fundraising programme or training course.
• An understanding of long term health conditions, their impact on patients and families, and how being affected might act as a motivation for fundraising.

·Experience of managing a charity’s accounts for fundraising suppliers like Just Giving or other fundraising sites. 

·A good knowledge of data protection (GDPR) legislation and good practice in information management.

·Well-developed IT skills with the ability to write engaging content for the website and social media.

• A good understanding of safeguarding principles when working with vulnerable people and the need for professional boundaries

·Ability to gain the trust and confidence of members and supporters.

·Excellent project planning skills and ability to work on cross-organisational projects from design to delivery.

Personal qualities

·A warm, compassionate and empathetic personality with the ability to develop positive relationships with people from all backgrounds including members and health professionals.

·Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and The Society.

·Enthusiastic and fun with drive and determination to meet targets.

·Good attention to detail and accuracy in preparing communications and events. 

·A highly motivated, supportive and collaborative team worker. 

·Values-driven with a proven commitment to social inclusion and equal opportunities.

Other requirements

• Must be prepared to occasionally travel throughout the UK and to work varying hours including evenings and weekends as required.
   
• Due to the nature of our work with children and vulnerable adults, this role will require a DBS check and checks on previous employment.

The Haemophilia Society are an equally opportunity employer.

About Phab 

Phab Ltd is a national disability inclusion charity working across England and Wales to break down barriers to inclusion in Society. Our work is driven by the social model of disability and the belief that everyone deserves to be included, connected, and celebrated. 

With an inspiring 70-year history, Phab has built a network of local Phab Clubs, residential projects (Phab Adventures), inclusive events, and a growing consultancy and training arm (Phab ACTS). We are disability-led and actively welcome and support disabled applicants. 

Why We’re Creating This Role 

This is a unique opportunity for an experienced marketeer to play a leading role in a charity celebrating 70 years of impact, transforming the lives of thousands of disabled people and their families. 

We know that Phab has untapped potential to grow our reach and amplify our impact – but we currently lack in-house marketing and communications expertise. This new leadership role will be pivotal in developing and delivering a compelling, inclusive, and authentic voice for Phab across all channels.

As we approach our 70th anniversary in July 2027, we want to use this milestone to ‘share the powerful stories of the people involved in Phab, past and present’ to celebrate and amplify Phab’s reach and inspire the next generation of disabled and non-disabled young people to drive inclusion, alongside supporters, volunteers, partners, and participants. 

The Role 

The Head of Marketing and Communications will shape and lead a new marketing and comms strategy in line with our Phab Strategy 2025 to 2030 – raising awareness of our work, growing our supporter base, championing inclusive practice, and ensuring that our messaging reflects and amplifies disabled voices. 

You will work closely with teams across the charity, especially fundraising, Adventures, and ACTS, to develop content and that help us connect with new audiences, demonstrate impact, and position Phab as a leader in disability inclusion. 

Key Responsibilities 

Strategy and Leadership 

• Develop and implement a marketing and communications strategy aligned with Phab’s mission and strategic objectives 

• Line manage and support the Social Media & Club Support Executive, and oversee the work of external freelancers/agencies where required

• Lead brand development and ensure consistency and accessibility across all channels and materials 

• Support the planning and delivery of Phab’s 70th Anniversary celebrations, with strong storytelling and visibility 

Campaigns and Content 

• Plan and deliver engaging multi-channel campaigns to promote Phab’s services, projects, and fundraising efforts 

• Produce high-quality content including blogs, newsletters, case studies, videos, and press releases

• Grow our reach across digital and traditional media, proactively seeking new PR opportunities 

• Support volunteers, Phab Club members and Phab Adventurers to tell their stories and represent Phab’s voice authentically and confidently 

Digital and Data 

• Manage and develop Phab’s website and ensure content is current, accessible, and engaging 

• Use data, analytics, and audience insight to guide strategy and optimise campaigns 

• Monitor and report on KPIs, reach, and engagement to the senior leadership team and board 

Collaboration and Influence 

• Work cross-functionally to align messaging and create joint campaigns with fundraising, Adventures and ACTS teams 

• Lead in media relations, building partnerships with relevant organisations, and influencers 

• Stay up to date with trends in marketing, communications, and the disability sector

Essential 

• Degree (or equivalent professional qualification) in Marketing, Communications, or a related discipline. 

• Substantial proven success in a senior leadership role within marketing and communications, ideally at organisational or national level. 

• Demonstrated experience of managing and motivating teams (staff and freelancers) and fostering collaborative working across departments. 

• Strong strategic acumen combined with a track record of delivering high-impact, multi-channel campaigns from conception to evaluation. 

• Proven expertise in fundraising communications, including shaping compelling supporter journeys that drive engagement and income growth. 

• Established networks and sector contacts that can be leveraged to amplify Phab’s reach and reputation. 

• Outstanding storytelling, copywriting, and content creation skills, with a portfolio of work demonstrating impact. 

• Evident commitment to disability inclusion, with practical understanding of the social model of disability. 

• Ability to champion inclusive communications and accessible design principles, embedding them across all channels. 

• High level of confidence in using digital tools, social media platforms, and analytics to optimise campaigns and engagement. 

Desirable 

• Experience working within, or in close partnership with, the charity and/or disability sector. 

• Understanding of brand development and creative direction, including visual identity management. 

• Experience of planning and delivering communications strategies for major organisational milestones or anniversary campaigns. 

• What We Offer 

• A collaborative, values-driven workplace where inclusion is at the heart of everything we do 

• Flexible, hybrid working with co-working spaces in Wimbledon and Lancashire 

• 25 days annual leave plus Bank Holidays 

• A chance to shape a brand-new role and make a lasting difference 

Developer (Full-stack)

Permanent, Full-time, Hybrid working

This role is based in the UK, in one of our UK offices: Cardiff, Edinburgh, London, or Warrington

You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days. 

Salary: London: £58,475 per year (including London allowance), Cardiff, Edinburgh, or Warrington: £53,593 per year

Early applications are strongly encouraged as interview will be scheduled on an ongoing basis. We reserve the right to close the advert before the advertised closing date.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

The Senior Developer (Full-stack) plays a key role in developing and enhancing user-centric digital products at Christian Aid. This position focuses on delivering high-quality front-end (70%) and back-end (30%) solutions on the Drupal CMS, ensuring seamless and intuitive user experiences.

Working closely with the Technical Lead, you’ll address complex challenges identified by stakeholders and user feedback, providing strategic direction and innovative solutions. This role is crucial to the success of our digital fundraising initiatives, requiring a blend of technical expertise, creativity, and strategic thinking.
Your responsibilities include developing and maintaining digital products, ensuring they meet user needs, adhering to accessibility standards, and maintaining brand integrity. Your work will be instrumental in creating engaging, user-friendly experiences that align with our organisational goals. 
 

About you

You have extensive experience in front-end development, complemented by a solid understanding of back-end technologies. Your passion lies in creating products that prioritise user experience, and you excel at crafting intuitive, visually engaging interfaces. As a strong communicator, you can effectively translate technical concepts for both technical and non-technical stakeholders.

You’re a forward-thinking developer who embraces new technologies and methodologies, staying up-to-date with industry trends and continually seeking to enhance your skills. You’re a proactive problem solver, adept at navigating complex technical challenges and finding innovative solutions that align with business goals and user needs. Your user-centric approach ensures that the products you develop not only meet but exceed expectations, delivering exceptional digital experiences. 
 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

The Senior Individual Giving and Legacy Officer is responsible for building deeper relationships with some of our most committed supporters. This is an exciting role with opportunities to further develop our expanding Gifts in Wills, in-memory and mid-value programs. It also has oversight of our multi-channel cash appeals program which sets out to generate income from our base of committed supporters.

The role is managed by the Individual Giving and Legacy Manager but will work closely with all of Public Fundraising alongside other key internal stakeholders. The Senior IG and Legacy Officer will also be responsible for fostering relationships with various external agency partners.

The role has line management responsibility for the Public Fundraising Admin Assistant, supporting them to flourish and develop in their role, and ensuring they’re able to fulfil important supporter care tasks for the Public Fundraising Team. Key internal relationships are the Research Team, Services team, the Comms and Marketing team, and the Philanthropy team.

Our five-year strategy sets an ambitious milestone that by 2028, more than 7 in 10 people will be diagnosed at stage 1 or 2. Right now, it's less than 4 in 10. The Senior Individual Giving and Legacy Officer will play a vital role in engaging with new and existing supporters and growing fundraising income to help achieve this goal. They are part of a team who care deeply about our supporters and build strong relationships with them, and also strive for excellence and continuous improvement in all that we do.

The role can be either remote or hybrid. We will also consider flexible hours for this position.