Support service manager jobs in tower hamlets, london
Chief Business Improvement and Technology Officer
We are looking for a Chief Business Improvement and Technology Officer to lead our efforts in quality, assurance and compliance, business reporting, and technology and digital transformation.
If you are excited by the opportunity to lead across business improvement, compliance, data insights, technology and to be part of a collaborative leadership team, then we would love to hear from you.
Join a leading charity provider of mental health services in England. Every year, the organisation supports thousands of people through its network of groups, services and helplines. The vision is for equality, fair treatment and maximum quality of life for everyone affected by mental illness. Help reach that goal by applying today.
Position: Chief Business Improvement and Technology Officer
Location: London/Hybrid
Hours: Full time, flexible working available
Salary: £85,453 to £102,956 based on experience
Contract: Permanent
Closing Date: 5pm, 4 August 2025
Interviews: Interviews will be held in two stages: the first stage with our Executive Team and second stage with the Chief Executive and representatives from our Board of Trustees. Interviews will take place weeks commencing 1 and 8 September 2025.
Candidates may be asked to complete psychometric assessments as part of the recruitment process.
The Role
As the Chief Business Improvement and Technology Officer, you will lead efforts in quality, assurance and compliance, business reporting, and technology and digital transformation. You’ll ensure services are high-performing, compliant, and continuously improving, and that systems and insights support everything from frontline care to national campaigning. This role is a key member of that team, working alongside the Deputy Chief Executive, Chief Operating Officer, Chief Finance Officer, and Chief People Officer. Together, you will shape the organisation’s strategy, culture, and delivery.
About You
We are looking for someone with senior leadership experience in technology, digital, data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline service and wider programme and practice delivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both operational decisions and external campaigning and influencing.
You will have experience of:
- Technology, data, or business improvement in the charity, health, or social care sectors.
- Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment.
- Deep understanding of data protection, compliance, quality assurance, and governance.
- Using data and digital tools to support and improve service delivery, and/or policy development, campaigning, and public engagement.
- Building and leading multidisciplinary teams across technology, insight, digital development, and compliance.
- A collaborative, mission-led approach to leadership
About the Organisation
Work for an organisation that research shows is one of the most trusted major voluntary sector brands. In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do. The charity supports tens of thousands of people every year to get through crises, live independently and feel that they do not have to face mental illness alone. For over 50 years, the charity has campaigned for the rights of people severely affected by mental illness whilst working tirelessly to ensure that the people they support have a voice at all levels of the mental health system.
Benefits include:
- Employer funded pension
- Flexible working
- Life assurance
- Eye care vouchers
- Training opportunities
- 25 days annual leave, rising to 30 plus Bank Holidays
- Rewards, benefits and recognition platform
- Employee assistance programme
- Your birthday off
- Plus many more great benefits…
“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member
We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
You may also have experience in areas such as Business Improvement, Technology, Compliance, Digital, Data, Insights, Impact and Insights, Data Protection, Head of Business Improvement, Head of Technology, Head of Compliance, Head of Digital, Head of Data, Head of Insights, Head of Impact and Insights, Data Protection Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Trainee Generalist Advice Caseworker
Salary NJC Scale 5 - £31,734 per annum
Full-time – 35 hours per week
Initially Fixed Term for 12 months (with possibility of extension)
This is an exciting opportunity for a trained Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.
- You must be a trained Gateway Assessor
- Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
- Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Friday 15 August 2025
Interviews will take place on Tuesday 19 August 2025
For further information and an application pack please visit out website via the apply button.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation.
Job Description
The Jewish Museum London has undergone substantial positive change over the past two years, moving out of our Camden site and moving to a ‘Museum without Walls’ model. With new leadership installed at both lay and staff levels and a consultation process underway for the development of a five and fifteen-year strategy the Museum is looking for a new member of the team to assist in running the day-to-day administration of the organisation.
Our museum is made up of passionate and expert staff and a collection of over 40,000 objects which are both accredited and designated with Outstanding status by Arts Council England. Our learning programmes hold multiple awards, and our visitor feedback is consistently very high, however, we have much bigger ambitions than our current success. The Museum is looking to expand, in space, in profile and in audience reach. We are looking for someone passionate about our potential to assist the wider team as we move forward to the next phase of the Jewish Museum London.
Reporting to the Senior Leadership Team the appointed candidate will have the organisational and administrative skills to ensure the Museum can effectively run its programmes and help grow the organisation.
Main Duties & Responsibilities
The main role of the Executive Assistant will be to administrate the activities of the Museum. Organizing key meetings on behalf of the Senior Leadership Team (this will include Finance, Ops, Collections and Learning) will be a key part of the role. Excellent communication skills are required as this role will involve liaising with a wide range of
internal and external stakeholders. You will assist with social media and general comms as the Museum’s digital presence continues to develop.
From time to time, you may be asked to provide research and presentations for meetings. In consultation with the Finance Director and Head of Operations, you will be responsible for the smooth running of the day-to-day logistics of Museum activities.
The client requests no contact from agencies or media sales.
18-Month Fixed Term Contract
Salary: £78,181 + Excellent Benefits
Location: London / Hybrid Working
Sector: Not-for-Profit
About the Organisation
Our client is a large, complex organisation operating in the not-for-profit sector, with a diverse portfolio that includes investment management, grant funding, housing services, and pension scheme administration. With an annual income exceeding £100 million, the organisation is undergoing significant transformation to modernise its finance systems and improve service delivery.
The Finance department operates as a shared service across multiple entities, supporting strategic decision-making and ensuring financial sustainability. The team is currently engaged in a major transformation programme, including system upgrades and process improvements. This interim role has been created to allow the Head of FP&A more time to focus on this transformation. The Deputy will focus on BAU.
The Job
This is a senior interim leadership role within the Financial Planning and Analysis (FP&A) function. As Deputy Head of FP&A (Finance Business Partnering), you will:
- Lead a team of five Finance Business Partners, ensuring consistent and high-quality financial support across the organisation
- Oversee budgeting, forecasting, and management reporting processes
- Drive improvements in reporting tools, templates, and processes
- Support the Head of FP&A and collaborate with other senior finance leaders
- Lead on business-as-usual change initiatives, including internal audit actions and risk mitigation
- Act as a senior finance representative on project boards and steering groups
- Promote financial accountability and literacy across the organisation
You'll play a key role in embedding a culture of strategic insight, operational excellence, and continuous improvement.
The Person
You'll be a qualified accountant with significant post-qualification experience in financial planning and analysis. You'll bring:
Essential Experience:
- Leadership of finance business partnering
- Expertise in budgeting, forecasting, and management reporting
- Proven track record of process improvement and problem-solving
- Experience developing and motivating teams
- Strong understanding of financial systems and data structures
Essential Skills:
- Advanced Excel and data manipulation skills
- Strong analytical and presentation capabilities
- Excellent interpersonal and influencing skills
- Ability to communicate financial information clearly to non-finance audiences
- Organised, proactive, and resilient
Desirable:
- SAP experience
- Advanced Excel modelling
- Experience with financial planning tools
- Knowledge of charity finance and SORP (not essential)
What's in it for you?
- Salary: £78,181
- Non-contributory pension (8%-15% depending on age)
- 28 days annual leave + 3 additional gratuity days
- Flexible working and strong work-life balance
- Inclusive and collaborative working environment
- Opportunity to lead through change and make a meaningful impact
What to Do Next
If you're a strategic finance leader looking for a rewarding interim opportunity in a purpose-driven organisation, we'd love to hear from you.
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About the Role
This is an exciting new role which will help the Methodist Church in Britain to embed in the life of churches its commitment to be justice-seeking.
In 2024, the Church adopted a Strategy to embed the Methodist Conference’s Justice-Seeking Church Report in local churches, across the Connexional Team and throughout the life of Methodism.
The Justice-Seeking Church Officer will shape and develop this work across all levels of the Church in creative and innovative ways, identifying opportunities and responding to challenges. They will strengthen leadership for justice across churches, and enable collaboration across programmes and issues. They will enable theological reflection and will lead on shaping the vital emerging work around participation of people with lived experience of poverty.
You will be a member of the Justice Team but work collaboratively with many others. You will also be part of the wider Mission Team, playing a key role in the implementing its strategy in response to Our Calling and the Methodist Way of Life.
In this post, you will focus on the following priorities:
- Developing and embedding key areas of the Justice-Seeking Church strategy in churches and the Methodist Connexional Team
- Strengthening leadership in social justice and social action
- Developing opportunities for faith formation and theological engagement
- Developing new work around the leadership and participation of people with lived experience of poverty
About You
The ideal candidate will need the following:
- Experience in building influence and motivating wide a range of people and groups
- Effective and strategic communication skills
- Experience of enabling people to reflect theologically on justice issues
- Knowledge of and a passion for justice
This post carries an occupational requirement for the post holder to be a Christian (in accordance with the Equality Act 2010).
Should you require further information or wish to discuss this role informally, please contact: Rachel Lampard after 11 August (contact details on website).
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
Location: This is a hybrid position, with an average minimum of 2-3 days based in our London office, working remotely from your home, and some travel around Britain. You should live within commuting distance of our London Office.
Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 2-3 days in the office, and the remaining days remote.
If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please email HR (details on website).
Please click apply to be redirected to our website.
Closing Date: 27 August 2025
Interview Date: 15 September 2025 in central London
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Intervention Worker to play a pivotal role in our Criminal Justice Service in Battersea.
Sounds great, what will I be doing?
Approved Premises (APs) work with high-risk people released from prison, providing a vital element in public protection arrangements. APs offer a level of contact, support and supervision within the community that is unique within the Criminal Justice System. This is an opportunity to be part of a dedicated, enthusiastic staff team at our male Approved Premises in Battersea, playing a key role in pro-social modelling, rehabilitation and community reintegration for those ready to make positive choices.
Working closely with Probation Officers and other community services such as police, health, housing and substance misuse, we provide a stepping stone from prison into the community.
As a member of the Approved Premises team, you will model pro-social behavior and foster a positive, respectful culture with both clients and colleagues. You will actively engage with residents, supporting communal activities such as meal preparation, and contribute to the delivery of individual sentence plans in collaboration with probation officers, police, and external agencies.
Your role will involve providing administrative and practical support, ensuring daily tasks are completed, and following all operational protocols. You will encourage compliance and enforce rules relating to curfews and drug and alcohol testing as required. Keeping colleagues, multi-agency partners, and management informed is essential.
You will be responsible for monitoring and maintaining the health, safety, security, cleanliness, and well-being of the premises and residents, utilizing tools such as CCTV, observation, and direct personal contact. Accurate, timely record-keeping and appropriate information sharing with respect for confidentiality are critical components of this role.
Using your initiative, you will identify and address additional tasks or emerging issues, working within the service to maintain an enabling environment. Adherence to the Approved Premises Manual, Hestia policies, and relevant justice service requirements is expected, alongside consistently demonstrating The Hestia Approach.
This role involves working closely with high-risk offenders transitioning from prison to community life, providing a unique level of daily support, supervision, and tailored interventions. You will empower residents to take responsibility for themselves while maintaining appropriate boundaries and supervision. The position operates on a rolling rota covering early, late, weekend, and night shifts to ensure continuous support and public protection.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have a strong ability to engage and communicate effectively with others, demonstrating flexibility and responsiveness in their approach. They should maintain an optimistic outlook regarding people's capacity for change and the possibility of positive outcomes. A quick learner who can efficiently gather information and make well-founded decisions is essential.
The candidate must be able to maintain firm boundaries and exercise authority legitimately while working in a pro-social and positive manner. Competence in receiving, processing, and accurately recording detailed information is required, along with ensuring appropriate sharing of information within confidentiality guidelines. An understanding of the emotional and behavioral impacts of trauma is important, as is the ability to work sensitively with individuals who display a wide range of emotions, behaviors, and communication challenges.
The candidate should be a team player who leads by example and takes a practical, hands-on approach to tasks such as cooking, gardening, household chores, and leisure activities. Finally, knowledge of safeguarding principles and the ability to identify and respond appropriately to safeguarding concerns are essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




The client requests no contact from agencies or media sales.
Does your extensive experience of delivering anti-racism, equity and inclusion (AREI) strategies within a complex organisational structure include having collaborated and co-produced solutions with a wide range of stakeholders? Then join Shelter as Head of Equity, Inclusion and Anti-Racism and you could soon be playing a pivotal role within our Equity, Inclusion and Culture Directorate.
About the role
This is a hands-on, practical role for someone who can hit the ground running. You’ll be leading the design and delivery of Anti-Racism, Equity and Inclusion (AREI) plans that turn vision into reality — working across directorates to embed change where it matters most.
You’ll work closely with Directors, HR, and a range of stakeholders to build and deliver programmes that support Shelter’s strategic aims. That means helping teams shift from intention to action — shaping and delivering interventions that have a real, measurable impact. From advising on best practice, facilitating workshops and training, to reporting on progress and helping the organisation stay accountable — this is a role with reach and purpose.
Role specifics
An excellent leader and project manager, your career to date will need to include extensive experience of mobilising teams to support the development of measurable initiatives to drive and embed cultural change and inclusion within an organisation. We’ll particularly be looking for a pragmatic and proactive approach, with a history of co-designing and delivering Equity and Inclusion (E&I) initiatives that resonated with an organisation’s core values and were pivotal for driving forward their ambitious goals. A flair for turning concepts into actionable plans is essential too, as are strong communication and presentation skills and the ability to influence and collaborate across all levels of an organisation. In short, you’re a strategic thinker with a values centred approach, E&I expertise and proven experience of leading and managing others. You are a confident leader and experienced project manager, with a solid track record of driving cultural and organisational change. You know what it takes to co-design and deliver initiatives that are grounded in an organisation’s values and relevant to its people.
You bring a practical, collaborative approach — and you’re not afraid to challenge, ask the right questions, and get things moving. You’ve led or supported measurable EDI or anti-racism work before, and you understand how to turn strategy into action. You will take a structured yet flexible planning approach, ensuring delivery stays focused while adapting to the realities of a fast-paced environment.
Crucially, you are someone who brings people with you. You can engage and influence at all levels, communicate clearly, and translate complex ideas into achievable plans. You are values-led, focused on impact, and ready to help push this agenda forward in a meaningful way.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Equity, Inclusion and Culture (EIC) Directorate was created in 2021 to look at the future with an equity lens across Shelter and Shelter Scotland as a core part of our strategic aims. It combines critical enabling functions to achieve this: a defined anti-racism, equity and inclusion programme, effective internal communications and engagement, dedicated lived experience activity, innovative learning, and quality volunteering.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
A leading UK non-profit is looking for an experienced and proactive Executive Assistant to support their Chief Executive and Chair of Trustees while also managing a high-performing team of PAs. This is a key role for someone who is solutions-focused, confident under pressure, and ready to make a meaningful difference.
This is a 12-month contract
Why Join?
You’ll be joining an organisation with a strong social mission and a supportive culture. People are passionate about making a difference and your role as Executive Assistant will be crucial in making that possible. You’ll be empowered, trusted, and surrounded by people who share your values.
Benefits
They offer a comprehensive and people-focused benefits package that supports your wellbeing, growth, and work-life balance:
- Generous annual leave starting at 25 days, rising with service (plus options to buy more)
- Flexible and hybrid working, including flexi-time and TOIL
- Pension scheme with up to 10% employer contribution
- Life assurance providing financial peace of mind
- Healthcare cash plan and access to counselling support
- Volunteering leave – 5 paid days to give back to causes you care about
- ‘My Time’ wellbeing hours to invest in your own self-care
- Career breaks available after three years of service
- Family-friendly leave policies, including enhanced maternity, paternity and shared parental leave
- Cycle to work scheme, gym discounts and retail offers
- Professional development funding and paid subscriptions
- Interest-free season ticket loans to help with commuting costs
- Regular eye tests, flu vaccine reimbursement, and more
What You’ll Be Doing
As an Executive Assistant, you’ll play a central role in supporting the leadership team and ensuring smooth operations at the highest level. In this varied and rewarding role, you will:
- Provide direct executive support to the CEO and Chair, including diary, travel, and inbox management
- Be a key liaison across the organisation, building strong relationships with stakeholders and volunteers
- Coordinate senior leadership meetings, board preparation, and key governance processes
- Draft high-quality documents, reports and communications on behalf of the CEO and Chair
- Ensure the CEO and Chair are briefed, prepared, and supported for meetings and events
- Manage a small, collaborative team of Pas setting a high standard of support across the organisation
- Oversee budget tracking, expense processing, and administrative systems for the CEO’s office
- Support the onboarding of senior staff and volunteers, and lead on select projects
About You
You’re a highly organised, emotionally intelligent Executive Assistant who thrives on responsibility and takes pride in staying one step ahead. You’ll bring:
- Substantial experience supporting a senior executive (CEO or equivalent) in a fast-paced environment
- A calm, confident approach to managing sensitive matters and high-profile stakeholders
- Strong team leadership or supervisory experience
- Excellent written and verbal communication skills
- High proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint)
- Experience managing complex diaries, budgets, and confidential information
- Experience working in a non-profit, charity, or federated organisation is a bonus but not essential.
Apply Now
If you’re an Executive Assistant ready to lead with purpose and impact don’t delay. Apply today with your CV and a short statement outlining why this role is the right next step for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Gateway Assessor
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time – 35 hours per week
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients' problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Friday 15 Aguust 2025
Interviews: Wednesday 20 August 2025
In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Evidence and Evaluation Officer
We are looking for an Evidence and Evaluation Officer to support the Evidence Team to generate and synthesise evidence on what works to support vulnerable children and young people.
If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!
Position: Evidence and Evaluation Officer
Location: London/hybrid
Hours: Full-time, 35 hours/week
Salary: £46,125 including generous benefits
Contract: 12 month fixed-term contract
Closing Date: 25 August 2025, 23:59
Interviews: w/c 8 September 2025
The role
Evidence and Evaluation Officers are key to generating and synthesising evidence on what works and developing resources to support its translation to policy makers, commissioners and practitioners.
The primary focus of the role is contributing to the Strengthening Families, Supporting Children programme – a flagship initiative involving three large-scale comprehensive evaluations of distinct social work practice models. This is a rare opportunity to contribute to high-impact evaluations that will directly inform national policy. You will join the project team and will work closely with other Evidence and Evaluation Officers and will be supervised by a Senior Evaluation Officer. You will also support commissioned evaluations.
About you
The role requires a strong mix of research and broader professional skills, including communication skills, initiative, and the ability to engage with a wide range of audiences. You will also need a master's degree in social science, social policy, public health, health services, or another related field, or relevant experience equivalent to a master's qualification.
You will have experience of:
- Conducting implementation and process evaluations and delivering outputs to time and to high quality
- Conducting research in sensitive and complex settings, including children’s social care
- Collecting data from children, young people, and families who may be vulnerable
- Analysing quantitative data, including survey and administrative data
- Coding qualitative data using NVivo and familiarity with different qualitative analytical methods
- Writing clear, concise, and comprehensive research reports.
The organisation
This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.
Benefits include:
- 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
- Up to five days carers’ leave, in a 12-month period, three days paid
- Paid compassionate leave
- Enhanced sick pay
- Enhanced parental leave and pay
- 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
- Employee Assistance Programme with 24/7 counselling, legal and information line
- Unlimited access to 24/7 GP
- Mental health support
- Life cover at x4 annual salary
- Bike to work scheme.
The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.
Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.
You may have experience in other areas such as evidence, evaluation, research, evidence and evaluation, impact and evaluation, or other roles, for example Evidence Officer, Evaluation Officer, Research Officer, Evidence and Evaluation Officer, Impact and Evaluation Officer, Researcher, Senior Researcher. #INDNFP
This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Bid Writer
Location: Remote
Salary: £40,000 per annum
Working Hours: Full-time, 35 hours per week
Benefits: 30 days holiday (including bank holidays and Eid al Fitr and Eid al Adha).
Introduction
Join All Ways Network (AWN) and play a central role in empowering grassroots Muslim organisations across the UK by securing critical funding and expanding sector capacity.
Role Summary
We’re looking for a Trusts and Foundations Fundraiser with strong bid writing expertise, and a commitment to helping grassroots organisations thrive.
As AWN’s Trusts and Foundations Fundraiser, you will be at the heart of our mission – unlocking vital funding for primarily Muslim-led organisations that are often overlooked by mainstream grantmakers. You won’t just write compelling, high-quality bids; you’ll also support and upskill others by delivering targeted training on how to write effective bid applications – sharing practical tips, proven techniques, and insider insights to help small organisations gain confidence in applying for funding.
You’ll be comfortable delivering engaging workshops, speaking to groups with varying levels of experience, and occasionally sharing insights with funders and stakeholders to help build mutual understanding and stronger relationships. This is a highly collaborative role that requires excellent communication, deep sector knowledge, and the ability to build capacity where it’s needed most.
This is a unique opportunity to work in a niche but powerful space – combining technical grant writing with purposeful, community-empowering work.
Key Responsibilities
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Lead and support bid writing for grassroots organisations aligned with AWN’s priorities.
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Write grant applications directly on behalf of multiple small grassroots organisations, ensuring proposals are tailored to each funder's priorities and the unique strengths of each group.
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Design and deliver training sessions, webinars, and 1-to-1 support on grant writing.
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Build strategic relationships with funders, local councils, and second-tier organisations.
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Promote AWN’s funding support services across networks and platforms.
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Represent AWN at sector events and advocacy platforms.
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Track and evaluate the impact of bid writing support to inform strategy, reporting, and learning. Use feedback from unsuccessful bids to build learning resources and improve future applications.
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Maintain accurate CRM records and reporting systems.
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Any other duties deemed appropriate for the role.
Person Specification
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Demonstrated experience in writing successful bids or grant applications
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Excellent written and verbal communication skills
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Strong understanding of the UK charity and funding landscape
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Cultural competency and understanding of issues affecting UK Muslim communities
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Ability to work independently and manage multiple deadlines
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Experience of working in small and dynamic teams
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Proficiency in Microsoft 365, CRM systems and familiar with digital platforms
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Experience delivering training or webinars
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Established relationships in the UK funding or Muslim charity sector
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Experience working in a start-up or small charity environment
This role is currently remote and we will expect some travel into London for planned in-person meetings.
Candidates will be shortlisted based on the experience outlined in their CV along with their covering letter and their responses to the pre-screening questions.
Closing Date: Friday 1st August 2025
Interviews in-person at City of London, UK - week commencing 11th August 2025.
The client requests no contact from agencies or media sales.
We are looking for a Head of Communications to lead the Comms function at a strategic level, inspiring and influencing how the charity share their story with the world. You'll craft and deliver bold, creative, and inclusive communications that raise awareness for the charity.
This is a Hybrid role with 2 days a week in the London office, either SW London or West London with regular travel across England and Wales.
The Charity
Highly respected social welfare charity working to develop a range of innovative services providing practical and emotional support.
You would be joining an inclusive, welcoming organisation with a diverse workforce of passionate individuals offering fantastic benefits, including flexible working arrangements, 30 days annual leave plus 8 days bank holidays per year and an employee assistance programme as well as much more!
The Role
Work with colleagues to devise, deliver and evaluate multidisciplinary Comms Plans that raise awareness and support the charity to achieve corporate objectives.
Oversee the Helplines digital platforms and channels,including social media and websites.
Lead and oversee the production of corporate publications, including the development of compelling marketing material that engages staff, volunteers and service users.
Proactively place positive stories in the media; be the first point of contact for incoming media enquiries; and prepare spokespeople for media interviews.
The Candidate
Experience of devising, delivering and evaluating communications plans that support the delivery of organisational objectives.
Experience of web and digital media management.
Experience of working with the media.
Experience of creating and delivering high quality marketing material.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Our client, a Children’s charity will be entering their busiest season of the year in the autumn/winter and they are seeking additional support from September – December. In this role you will be processing high volumes of donations and supporting the Head of Public Fundraising.
Why this Fundraising Administrator role?
The role offers flexible remote working - 3 days per week and this is a great opportunity for someone who is confident using Raiser’s Edge. The hourly rate is £14.36 per hour and offers flexibility.
About the Fundraising Administrator role
You will Administer online donations, which involves acknowledging the donation and thanking the donor and uploading the information accurately on their fundraising database (Raiser’s Edge). You will be Supporting the Public Fundraising Team with the administration and acknowledgment of postal and telephone donations and responding to internal and external queries through a range of channels relating to fundraising ensuring top class supporter care. Additionally you will be involved in any other relevant administrative tasks as directed by the Head of Public Fundraising. A Standard DBS will be required.
How to apply
Please submit your CV
What happens next?
Interviews will be held in August and if selected the start date is expected to be between 15–22 September
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Global Internal Communications & Engagement Lead
Contract: 12 Months Fixed term – Maternity cover, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £57,415 - £60,436 with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
We are successful when WaterAiders feel informed, included, engaged and connected - to each other and to our mission. We provide strategic advice and guidance to leaders, subject matter experts and colleagues, while ensuring all have access to the right information, knowledge and tools to succeed.
About the role
As our Global Internal Communications & Engagement Lead you will play a pivotal role in shaping and executing a comprehensive global strategy for internal communications and employee engagement at WaterAid and work closely with senior leaders and key stakeholders to drive sustainable change.
In this role, you will:
- Set the strategic direction for WaterAid’s internal communications. Drive execution of this strategy to ensure staff are informed and inspired, engaged, empowered and connected to each other and the mission.
- Lead WaterAid’s federation-wide approach to employee engagement, ensuring the use of advanced technology and systems to drive, monitor and maintain WaterAid’s high levels of employee engagement.
- Oversee and lead WaterAid’s federation-wide approach to leadership communications, ensuring alignment with the Global Strategy and strategic priorities. Develop and define what leadership communication is required across the federation to foster an environment of transparency, collaboration and engagement.
- Trusted advisor and strategic internal communications business partner to key members of the Global Executive, specifically the WaterAid Chief Executives, Global Director of WaterAid international and the Executive Director, People (Global Lead for People).
- Serve as a strategic internal communications business partner on key global projects, collaborating closely with colleagues across the global federation.
- Lead on our federation-wide approach to deliver a seamless, integrated and highly positive digital employee experience.
- Ensure WaterAid leverages the most effective digital channels to create a positive employee experience, focusing on impactful communication and engagement across the global organisation.
- Act as a champion for WaterAid’s core values throughout the federation, promoting and embodying these principles to ensure that the global organisational culture authentically reflects them.
- Ensure diversity, equity and empowerment are seamlessly integrated into all internal communications and engagement activities. This includes actively promoting inclusive messaging that reflects the diverse voices and perspectives within the organisation.
- Responsible for the ongoing maintenance, development and articulation of WaterAid’s employee value proposition - the People Promise
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Strategic internal communications.
- Leadership communications and coaching.
- Team leadership and coaching.
- Employee engagement best practice.
- Values and culture.
- Global employer brand.
- Digital employee experience.
- Crisis communications.
- Project management.
- Knowledge of industry best practice and emerging trends in internal communications and employee engagement.
- Knowledge and understanding of diversity, equity and empowerment.
Although not essential, we’d prefer you to have:
- Ability to speak, facilitate and coach in languages used in countries where WaterAid works. Particularly French, Portuguese and Spanish.
- Experience of working in the international development sector and of living or working in one of the countries where WaterAid has programmes.
Closing date: Applications will close 12:00 PM UK time on 18th August 2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Preemployment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Are you looking for a varied and rewarding finance role? Join us as Director of Finance and support the transformational work in the social inclusion, education, scientific research, arts, and heritage sectors.
Location: The Peak, 5 Wilton Road, London SW1V 1AP (2-3 days per week in the office)
Applications for this role close at 9 a.m. Monday 8th September.
The Sainsbury Family Charitable Trusts (SFCT) is an umbrella organisation that facilitates the work 16 grant-making trusts, along with its associated charitable companies, established by three generations of the Sainsbury family.
Each Trust is an independent legal entity with a separate focus and Board of Trustees, and in many cases, led by the family member who established it. The Trust works in many fields, including climate and environment, arts and heritage, disability rights, social inclusion, healthcare, science, education, neuroscience, and international development.
About the role
The Director of Finance will lead the finance team to ensure the effective support for SFCT’s complex requirements across all aspects of finance, investment management, governance, compliance and risk.
The role will report directly to the CEO, providing financial and operational oversight, as well as high-level strategic engagement with senior stakeholders. This will require you to establish effective working relationships across the office and with family members and Trustees.
The role is part of the Head of Central Services group, working closely with the Head of Finance (Gatsby) to play a key role in decision making and delivering shared ways of working across the group, strengthening cross-functional collaboration and continuous improvement to ensure that support for our Trusts and charitable organisations remains fit for the future.
This is a varied and complex role that covers three main areas of work.
- Leading a team that is responding to changing needs from internal customers to ensure high performance.
- Leading projects with a focus on continuous improvement.
- Proactively supporting family members and trustees in managing investments.
The role’s challenge and variety come from a mix of central and tailored support for the entities that SFCT supports.
Who we are looking for
This role is a fully functional finance role with multiple entities that require support. You will be an experienced Finance Director (and/or perhaps a CFO of an endowment-funded foundation) with the people skills to lead and develop a large finance team, as well as the skills to manage a complex mix of stakeholders.
As a qualified accountant, you will be someone with knowledge and experience in charity finance, who also has a commercial focus and likely has had a stint in industry. Experience in managing a complex finance function and being proactive when it comes to change is essential, as well as the ability to inspire and develop a team to deliver high performance and continuous improvement.
You will enjoy working with people and come with a broad set of experiences. Experience in investments would be an advantage, as would any other additional areas of expertise. This role is a platform for value-added support.
Please click 'Apply on website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Monday 8th September.