Support service manager jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and call. This post is based in PCS Clapham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, London Spine points 33-29
- Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments
- PCS Clapham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Monday 24 November 2025
Interviews will be held in person: Tuesday 9 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1225
Grade: Band 3, London
Salary:
Spine points 33-29
Starting salary £43,715 p.a. rising to £48,846 p.a.
Location: PCS Clapham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1225
Date: November 2025
Location: PCS Clapham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you someone who thrives on delivering exceptional operational support and loves making things run smoothly behind the scenes? If so, we’d love to hear from you.
At The Salvation Army, every supporter interaction matters. Whether it’s a heartfelt donation or a campaign response, we believe in making every moment count. That’s why we’re looking for a passionate and proactive Supplier Partnerships Officer to join our Supporter Services team - someone who understands the power of great supporter care, and the importance of strong supplier management in delivering impactful campaigns.
As our new Supplier Partnerships Officer, you’ll work with the Supplier Partnerships Manager to manage all aspects of supplier relationships, overseeing fulfilment processes, and ensuring the donor experience is second to none. You’ll work closely with internal teams and external partners to deliver campaigns that are timely, efficient, and supporter-focused.
In this vital role, you’ll be the operational link between our Fundraising and Data teams and our trusted third-party suppliers. You’ll help bring our inspiring appeals to life for our loyal and new prospective donors.
We’re looking for someone who:
- Has solid experience working with external suppliers and understands the importance of effective supplier relationship management
- Is passionate about and has a good understanding of supporter services
- Brings strong organisational skills and knows how to manage time and priorities effectively
- Enjoys working collaboratively and takes pride in the details
- Has a proactive mindset and thrives in a fast-paced, campaign-driven environment
Why this role matters: Because behind every successful campaign is someone like you - ensuring the operations run smoothly, the suppliers deliver on time, and our donors feel valued. You’ll be part of a team that’s making a real impact, helping us deliver a great donor experience and raise vital funds to support some of the most vulnerable people we work with.
This is a permanent position based at our Headquarters 1 Champion Park, Denmark Hill, London, SE5 8FJ.
Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
Working hours: Minimum 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ
Closing date: 23:59, Sun, 23rd Nov 2025
Interview Date: To be confirmed
Interviews will be conducted before the campaign's closing date
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK.
For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



To lead and deliver Richmond CVS’s support services for voluntary, community and social enterprise (VCSE) organisations across the borough. This includes providing high-quality advice, training, and development support, alongside managing key projects and coordinating external consultants.
The role is central to strengthening the VCSE sector, with a focus on organisational development, fundraising, and governance. It also involves working closely with statutory partners including Richmond Council and the South West London Integrated Care Board (ICB), ensuring that VCSE organisations are well-positioned to engage with and influence local systems.
The postholder will also lead the design and delivery of new initiatives, including externally funded programmes, and will have the opportunity to shape and evolve the role in response to emerging needs.
Key Responsibilities
Service Delivery & Development
Provide tailored advice and support to VCSE organisations on governance, fundraising, income generation, and strategic planning.
Lead the development and delivery of training programmes, workshops, and resources.
Support organisations to strengthen their legal structures, policies, and compliance.
Promote inclusive and accessible service delivery.
Leadership & Strategy
Provide strategic leadership for RCVS’s capacity building and project work.
Contribute to organisational strategy and planning.
Represent RCVS at external meetings, networks, and partnerships, including with statutory bodies.
Project & Programme Management
Manage capacity building projects, ensuring delivery on time, within budget, and to agreed outcomes.
Monitor and evaluate project impact, producing reports for funders and stakeholders.
Lead the development and delivery of consultancy projects, including scoping, contracting, and oversight.
Manage relationships with external consultants to ensure quality and consistency.
Line Management
Lead and support a small team, coordinating workplans and fostering collaboration.
Support staff development and performance
Partnerships & Stakeholder Engagement
Build and maintain relationships with local partners including Richmond Council, South West London ICB, local and national funders, and other infrastructure bodies.
Facilitate networking and collaboration across the VCSE sector.
Act as a key point of contact for external engagement and partnership development.
Encourage digital innovation through partnerships and shared learning.
Operational & Financial Oversight
Contribute to budget planning and financial monitoring for capacity building and project work.
Lead on income generation for RCVS’s development work, including identifying funding opportunities, contributing to bids and contracts, and managing funded programmes.
Ensure compliance with relevant policies and procedures, including safeguarding, data protection, and health & safety.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a senior international fundraiser who is looking for a new challenge?
We’re looking for an interim Head of International High Value Fundraising, who will take the lead on high value fundraising for our international work, ensuring our work can impact dogs and their owners across the world.
What does this role do?
As Head of International High Value Fundraising, you'll:
- lead the International High Value Fundraising team, providing direction and day-to-day leadership to inspire and support the team in cultivating transformational giving. Motivate and empower colleagues to unlock major opportunities in the United States and strengthen our approach in other regions.
- partner with other fundraising teams across Dogs Trust and our international partners, World Veterinary Service and Mission Rabies, to enhance and align global philanthropy strategies. Identify and pilot innovative approaches to generating significant new income and building long-term, sustainable partnerships.
- personally manage a portfolio of high- and ultra-high-net-worth individuals, foundations, and major donors, leading on all aspects of relationship management, from prospect identification and tailored proposal development to bespoke stewardship and long-term engagement that secures six-, seven-, and eight-figure gifts,
- represent Dogs Trust internationally, strengthening our global profile and cultivating relationships that increase awareness of, and secure substantial philanthropic support for, our international programmes.
This role is being offered as a fixed term, family leave cover role until January 2027. Interviews for this role are provisionally scheduled for Friday 21st November 2025, however, we may invite suitable candidates to interview for the role sooner. Interviews will take place on Teams.
Could this be you?
To be successful in this role, you’ll be a dynamic, innovative senior fundraiser, with a breadth of experience across different fundraising modalities in the international context, ideally with some experience of setting up a new function. You’ll have excellent communication and partnership management skills, with the ability to build strong relationships with varied internal and external stakeholders. This is a growing, changing role with lots of moving parts, so we’re looking for a someone who is flexible and adaptable, who proactively identifies challenges and opportunities. We’d love to hear from candidates who hit the ground running, and enjoy taking the lead on a new, exciting area of work. Above all, you’ll need a commitment to the work we do, and understand the importance of this work internationally.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Join us as our next Fire Safety Project Manager and make a difference!
Do you thrive at empowering others and want to help transform lives in a safe and secure environment?
At Transform Housing & Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.
If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, then Transform Housing & Support is the place for you.
Salary - Up to £48,000 per annum plus benefits (dependant on qualifications and experience)
Location - Leatherhead, Surrey
Hours - Full time – 37 hrs per week
Contract Type - Permanent
What You'll Be Doing
You will be joining our Asset Management Team, a friendly group of 16 people, who provide a high-quality service to our Housing Support colleagues and our Clients by repairing, maintaining and investing in our properties.
A little more about your day as a Fire Safety Project Manager:
• To be the main point of contact to address any issues around fire safety in our properties which needs further on-site investigation around repairs, maintenance, or any other property related matters.
• Programme and manage the delivery of Fire Risk Assessments and Fire Strategies for our property portfolio.
• Investigate any Health and Safety issues under the Housing Health and Safety Rating System.
• Assist the Contracts and Compliance Manager to ensure we remain compliant at all times.
• Compile specifications for all passive and active fire safety works, procure, and ensure works are delivered to the required standard and within the specified timescales, inspect work during and at completion, and arranging payment for work.
• Request or raise orders for works to external contractors or In House Repairs Team, and ensure work is completed to the required standard and within the specified timescales.
• Have regular contact and meetings with Transform’s Inhouse Repairs Team, external contractors, and Consultants to monitor quality and delivery of work, along with performance.
• Have an overview, monitor expenditure against budget, and have input in identifying future repair needs or programmes of work.
• Use appropriate equipment provided to carry out inspections and take photographic evidence as required.
• Provide guidance and advice to residents, staff, contractors, and external stakeholders regarding the outcome of any inspection or work carried out, and if applicable what further action is needed.
• Attend meetings and compile reports as required on any matter following an inspection, which may include any incident, complaint, or disrepair.
• Use IT systems to locate property information, raise repair orders, monitor works, record completions, and obtain reports as required.
• Follow policies and procedures, and where appropriate recommend any changes to improve the way inspections are conducted and what information is collated.
• Keep up to date with current legislation, guidance and good practice within the sector and Property maintenance and management.
What You'll Need
To be successful in this role, you will need:
• Proven experience delivering FRA programmes or similar fire safety compliance projects.
• Strong understanding of fire safety legislation, standards, and regulations.
• Experience managing contractors and consultants to deliver compliance works.
• Considerable knowledge of fire doors, passive fire protection and remedial fire safety measures such as detection and alarms.
• Demonstrable project management and contract management experience.
• Strong IT skills and ability to manage compliance databases.
• A driving license and access to a car.
• Minimum of HNC/HND in a related discipline required to carry out this role, or equivalent.
• Relevant qualification in fire safety, surveying, construction, or property management.
• Recognised FRA qualification (e.g., NEBOSH Fire Safety, Fire Risk Assessor certification).
• Building construction and property knowledge
• Good understanding of building pathology and identifying building defects
• Qualified Fire Door Inspector
• Experience working in social housing, supported housing, or residential property sector.
• Knowledge of wider asset compliance (gas, electrical, asbestos, water).
• Membership of a relevant professional body (e.g., IFSM, IFE, ASFP, CIOB, RICS).
• Awareness of Landlords responsibility around health and safety and statutory compliance
• Knowledge of different residential building types, construction, and design.
A Basic DBS check.
Tick most of the boxes? If you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.
How we’ll set you up for success
We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing.
Our benefits are great too and include:
• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Interest-free staff loans
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover
You may also have experience in the following: Facilities Manager, Site Quality, H&S Management, Maintenance Manager, Facilities Coordinator, Health and Safety, States Manager, Site Management, H&S Compliance, Retail Facilities, Facility Manager, IOSH, British Institute of Facilities Management, H&S Manager, Maintenance Engineer, NEBOSH, Building Manager, Fire Safety Manager etc.
REF-224 672
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible
The role is a full time and fixed term contract for one year.
The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, giving our student members an excellent service experience every day, looking to implement our cafes operation with new and innovative ideas led by the Head of Commercial Services. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including; Cafés and Bars, Retail, Bloomsbury Fitness Gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 55,000 members. The Operations team, and this role, are central to the successful delivery of our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our members.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
About Ukie
Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them as they create some of the world’s most exciting games. Our membership includes cutting-edge companies working across the interactive entertainment industry from Sony PlayStation, Electronic Arts and Microsoft to Jagex, Roblox, Ustwo games and many more.
This role is focussed on supporting industry talent through our education, skills and equality, diversity and inclusion (EDI) initiatives. Ukie endeavours to empower the next generation of industry talent through our programmes, including; Digital Schoolhouse (DSH), Student Membership, Raise the Game (RTG) and supporting family friendly video games through Ask About Games. Working together we aim to enable anyone with a passion for video games to flourish. We promote a fun and playful approach to education, with creativity and innovation sitting at the heart of what we do. The education team at Ukie sits across disciplines, supports our members, and works with a broad range of partners and stakeholders. The successful candidate will play an integral and role within this team, enabling them to experience the breadth of the games industry.
There are opportunities for the successful candidate to showcase their strategic leadership and entrepreneurial spirit and co-ordinate activity whilst working with people from different backgrounds and levels of seniority. Stakeholder and relationship management are key to this role.
Ukie is an inclusive, small, diverse, not-for-profit company of 20 people with a commitment to the exciting, creative, innovative sector we represent. An inclusive team attitude is essential. We offer a work culture and environment where entrepreneurialism and teamwork are celebrated. We encourage you to have a look at the Ukie website to see who the team members are and to read our Values and Beliefs.
About you
This is an exciting opportunity for a highly organised and motivated Project and Programme Manager with experience of delivering complex and multi-stakeholder programmes on time, and within budget.
You will oversee a portfolio of internally and externally-funded projects focused on the delivery of Ukie’s Supercharged mission. Initially, this is likely to include Ukie’s successful Raise the Game initiative alongside a number of smaller skills-related projects.
Ideally you will bring:
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Strong organisational skills with the ability and experience to manage multiple projects, meet deadlines and competing priorities.
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Exceptional stakeholder management skills, including the ability to build strong and collaborative working relationships across teams and with external stakeholders
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Effective leadership, interpersonal and communication skills.
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The ability to work accurately with a good eye for detail.
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Good knowledge and experience of programme and project management methods and how to apply them.
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Enthusiastic, with an understanding and sensitivity to the wide range of issues facing the games industry.
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A commitment to promoting equality, diversity, inclusion and cultural sensitivity in all our communication work.
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The ability to work with a range of internal and external stakeholders with varied priorities.
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Ability to work under pressure when required.
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A proactive and flexible attitude and the ability to act on own initiative but knowing when to seek advice and/or approval.
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Diplomatic, friendly, efficient, empathetic and helpful attitude.
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The ability to work and communicate collaboratively as part of a team.
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Flexibility to work with different parts of the team and adapt to changing requirements.
We are a flexible and inclusive employer. If you are excited by the role, but do not feel you meet 100% of the requirements or qualifications we encourage you to apply anyway explaining why your skills and experience make you an ideal candidate.
What you’ll be doing
As a Programme Manager, based primarily within the Education team you will also be responsible for leading on the delivery of a range of funded partner projects. Working with colleagues across teams, you will support funding bids for new education and social impact based projects. Should these be successful then you will hold lead responsibility for co-ordinating work with colleagues to ensure successful delivery.
Key responsibilities
As Programme Manager you will:
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Provide programme leadership for our Raise the Game (RTG) initiative. Oversee the end-to-end delivery, ensuring the programme meets its objectives and delivers measurable impact across the UK video games industry.
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Shape the programme’s strategy and roadmap, aligning activities with Ukie’s wider mission and priorities.
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Stakeholder engagement and partnerships. Build and maintain strong relationships with partner organisations, industry leaders, educators and community groups. Act as the key point of contact for all programme stakeholders, championing diversity and inclusion in every interaction.
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Establish the RTG small grant funding pot and oversee its process for distribution.
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Plan, co-ordinate and deliver key programme activities, including the annual Festival of Food event.
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Manage programme budgets and resources effectively, ensuring value for money and long term sustainability.
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Work closely with Ukie’s Communications team to develop and deliver impactful content, case studies and campaigns that amplify our initiatives and increase engagement.
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Represent Ukie at external events, roundtables and conferences as a visible ambassador.
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Promote good practice in diversity, equity and inclusion practices across the games sector, influencing industry approaches.
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Co-ordinate working groups and steering committees related to initiatives and projects being managed.
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Work with Ukie colleagues to seek and apply for funding opportunities related to Ukie’s social impact and education work.
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Work with colleagues to design and deliver funded projects.
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Oversee end to end delivery of individual projects. Managing roles and responsibilities as appropriate.
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Manage project budgets, allocating staff capacity and resources whilst adapting to changing requirements.
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Build and manage relationships with senior stakeholders, ensuring clear and concise communication of progress and managing expectations.
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Monitor project delivery, overseeing progress and ensuring the project meets milestones and quality standards.
What you can expect from us
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An opportunity to work with a friendly energetic and supportive team on behalf of the UK’s fast growing video games industry.
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A chance to gain hands on experience, assuming real responsibility over your areas of work.
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Support for your training and development to ensure that you continue to develop while working at Ukie.
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An opportunity to be at the heart of global games industry and its leaders.
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A great working environment, which provides access to mental health support, financial advice and regular socialising within the team.
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A flexible working environment with paid time off for volunteering.
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The chance to travel and attend a range of industry events, both nationally and internationally.
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Generous annual leave with additional long service entitlements.
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Pension and Private Healthcare upon completion of probation.
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Access to the annual bonus scheme and additional benefits.
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Early finish on Friday’s and lots of opportunities to play video games!
Other information
Monday to Friday – 9.00am to 5.30pm
Expectation that some evening and weekend work will be required to attend events as the business requires.
Ukie allows remote work, but there is an expectation of regular visits to the office.
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We Are Family is hiring!
We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.
As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.
This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.
Key Details:
Role type: Permanent
Reports to: Head of Operations
Direct Reports: You will work closely in partnership with our Associates & Volunteers
Working Pattern: 2.5 days / 18.75 hours per week, including occasional evening and on-site work.
Salary: £30-35K FTE
Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.
Perks of Working at WAF:
· Become a part of a personable, visionary team creating positive impact on a daily basis
· Flexible working
· Home Working Allowance
· Occasional in-person working in London; travel and lunch expenses covered
· Competitive salaries with room for growth
· Professional development opportunities
· Seasonal socials
ROLE DESCRIPTION:
Key responsibilities include:
- Engagement with our Members
- Supporting our Volunteers
- Managing our Peer-led Groups and In-Person Activities
- Overseeing our Peer Support Training and Supervision
- Nurturing Partnerships
- Delivering Impact
- Contributing to Communications
- Championing our Advocacy efforts
- Collaborating with our Board and Committees
Person Specification:
ESSENTIAL
- Demonstrable experience coordinating / managing multiple projects or programmes
- Experience of working with beneficiaries and / or volunteers
- Excellent written and verbal communication skills
- Skills in identifying and prioritising workload with the ability to work to deadlines and budget
- Comfortable working independently, operating good judgement on when to seek guidance and support
- Strong IT and / or aptitude to learn software skills (see below)
- Resourceful and adaptable
- Empathetic and supportive
- A ‘hands-on’ and collaborative mindset
DESIRABLE
- Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
- Lived experience / interest in supporting families
- Experience of working within a peer support network
- Experience of co-producing projects with beneficiaries / volunteers
- Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).
To Apply:
If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!
Please download our full application pack for further details and instructions on how to apply.
Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP
Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.
Further information can be found via our website.
One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Manager
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base with home working.
Closing Date: 12th November 2025, midday
*We reserve the right to close this vacancy early if we receive sufficient applications, so please apply as soon as possible. Unfortunately, we’re unable to offer sponsorship – you must have the Right to Work in the UK.
Are you and experienced fundraiser that can hold and deliver a strategy?
We’re looking for an experienced fundraiser who can work alone and confidently to shape and grow our fundraising income.
At Age UK West Sussex, Brighton & Hove (AUKWSBH), we’re proud of the difference we make but we know we can’t stand still. With an ageing population and increasing demand for our services, we’re looking for a highly experienced Fundraiser Manager to help us grow our voluntary income and deepen our impact even further.
This is a pivotal role, leading the development and delivery of a sustainable fundraising strategy that supports our mission to help people love later life.
You will initially work alone as we shape and grow the team going forward. You’ll be confident and assertive in working across the different fundraising income streams and with your knowledge and experience, guide us on what we need to do next.
The role involves developing local relationships, a strong understanding of West Sussex, Brighton and Hove and its communities is essential. You’ll spend time in our centres and communities, building connections and raising our profile locally, so applicants must be based in or very familiar with the area.
What You’ll Do
- Raise at least £500,000 in new money per annum, with a robust fundraising plan.
- Be an exceptional storyteller and writer, who can translate our impact into powerful cases for support across applications, campaigns and donor appeals.
- Shape the future of fundraising at AUKWSBH, advising on priorities and helping to grow the team.
What You’ll Bring
- Knowledge and expertise in all areas of raising voluntary income, knowing where to spend time and energy for an organisation of our size and location.
- Confidence and compliance of fundraising best practice, fundraising governance and law.
- The ability to work independently, with the scope and ambition to grow the fundraising function and resources over time, including the possibility of line managing staff in future.
What We’ll Offer
- An opportunity to create lasting impact across a well-loved and ambitious organisation.
- A vibrant, values-driven culture where your voice and work matters.
- A flexible, supportive team with big plans and a collaborative mindset.
- Hybrid working, with the option to choose your main base from one of our centres (Brighton, Haywards Heath, Horsham, Burgess Hill or Bognor Regis), with the option of home working.
Benefits
We value our team and offer a brilliant benefits package, including:
- Flexible working options
- Ongoing professional development
- 28 days annual leave + bank holidays (pro rata for part-time roles)
- Blue Light Card eligibility
- BUPA Employee Assistance Programme (EAP)
- 4% auto-enrolment pension with life assurance
- Cycle to Work Scheme
- Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at Welcome to Age UK West Sussex, Brighton and Hove. Then submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We embrace innovation (yes, AI too!), but most importantly, we want to hear your voice.
Alternatively you can download our application form Age UK West Sussex, Brighton & Hove (aukwsbh) current vacancies.
Please note applications without a cover letter will not be shortlisted.
As a Disability Confident employer, we offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. If this applies to you, please indicate this clearly in your application.
We are unable to accept sponsorship applications and you will need the Right to Work in the UK.
The successful applicant will be subject to satisfactory references and DBS check.
Who We Are
At Age UK West Sussex, Brighton & Hove, we’re on a mission to change the way we age. As a local, independent charity and proud network partner of the national Age UK, we’re the go-to for expert guidance and support in later life. Whether it’s tackling issues like poverty, ageism and loneliness or helping people stay healthy, independent, informed and connected—we ensure that no one has to navigate later life alone.
Through our advice services, wellbeing programmes and vibrant community centres, we empower older people with the support, companionship and activities they need to live life to the fullest. Our VIP values—Valued, Included, Passionate—drive everything we do, creating welcoming spaces where everyone feels heard and respected.
If you want to make a real difference, come and join us.
Equity, Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone, regardless of background, age, or ability, has the opportunity to thrive.
As part of our commitment to the Disability Confident programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. We also value the experience and contributions of older workers and are committed to age-friendly employment practices that support people at every stage of life.
We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace, to ensure an inclusive and accessible experience for all applicants.
If you require any adjustments during the recruitment process, or need support with your application, please let us know.
The client requests no contact from agencies or media sales.
About SPANA
SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.
About this role
This is an exciting opportunity to join SPANA’s Income Generation department at a time of growth for the organisation.As Individual Giving Manager, you’ll play a key role in developing and delivering SPANA’s committed giving programme and multi-channel retention campaigns, including stewardship and value exchange activities.Working closely with the Head of Individual Giving, you’ll help shape strategic plans across UK and international markets, driving income growth to expand SPANA’s global impact. You’ll also line manage the Individual Giving Executive and deputise for the Head of Individual Giving when required.
Contract, location and salary
This is a full-time (34.5 hours per week), permanent role. This role is UK based, hybrid working with regular attendance (approximately 1-2 days per month, or more if preferred) in our London office. Candidates must have the right to work in the UK currently and for the duration of the contract.
The salary for this position is c.£42,000 per annum, subject to skills and experience. SPANA is pleased to offer a range of benefits including a generous company pension scheme with 10% employer contribution if the employee contributes a minimum 5%, and health care cash plan.
Further details and how to apply
Please see the job description for full details including a person specification and information on how to apply. The deadline for applications is 23:59 GMT on Tuesday 11 November 2025.
Applicants must have the right to work in the UK currently and for the duration of the contract.
Permanent
37 hours per week, over 7 days, to include Saturdays and Sundays
£27,821
Location: Debden
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2023?
We are looking for a Shop Manager to lead our team in the Debden Shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution.
You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
As a Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.
If you have what it takes to work hard but have some fun along the way then this is the place for you.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on Thursday 6th November 2025.
Interviews will be held on a date to be confirmed.
IN2
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in the London office, where we usually do team days once a week on a Thursday. Homeworking options available in line with Crisis’ Hybrid Working Policy.
About the role
As Brand Manager (Brand Marketing) at Crisis, you will play a pivotal role in developing and embedding a bold, unifying brand proposition that everyone across the charity can get behind. Working in close partnership with the Brand and Marketing Lead, Head of Brand Marketing and Audiences, and colleagues across Crisis — including experts by experience — you will shape what Crisis stands for and how we show up to the world.
We’re looking for someone who can help define and bring to life a long-term brand positioning platform and lead the development of integrated brand marketing campaigns that inspire belief and action in our vision to end homelessness.
This is a highly collaborative role that combines strategic brand thinking with creative execution — connecting insight, storytelling and design to ensure our brand is understood, felt, and lived both internally and externally.
About you
You will have:
- Proven experience in brand management or brand marketing roles – you’ll know how to deliver brand strategies that strengthen awareness and engagement
- Experience of developing or embedding a brand proposition or positioning platform
- A track record in delivering large-scale, integrated, multi-channel campaigns.
- A strong understanding of brand and audience insight, working with design and creative teams to deliver impactful storytelling and content.
- Proven skills in using brand and marketing data to inform decision-making.
- Excellent relationship-building and influencing skills — collaborative and able to bring others on the journey.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 9 November 2025 at 23:59
Interview date and location: Monday 24 to Thursday 27 November via Microsoft Teams
Interview process: A short presentation task and then competency-based interview questions.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Job title: Events Manager
Hours: Full Time (37.5 hours) a week - must be able to work some weekends and evenings
Length of Contract: Permanent
Salary: £29,250 per annum (gross) for a 37.5 hour working week, plus 5% employer pension contribution
Probationary Period: 4 months
Location: Bridge 5 Mill, Ancoats, Manchester
Closing date: 5pm on Monday 10th November
Interview date: Wednesday 19th November
Preferred Start Date: As soon as possible
Responsible to: Bridge 5 Mill’s Board of Trustees
ROLE
An exciting role focused on growing and supporting the range of events that take place in Bridge 5 Mill, being first point of contact with potential hirers of our events spaces, supporting our community of tenants and users, and supporting Bridge 5 Mill’s day to day operations, including reception, marketing and social media.
BACKGROUND
Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats / Northern Quarter, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations (part of the Fairfield Environment Trust, a registered charity) including the Kindling Trust, promoting ecological and social justice through a broad range of projects.
We have just fixed our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and on our income from venue hire (with far fewer events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces.
We are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these recent challenges.
This role is a fantastic opportunity to join a small dedicated team to help us deliver our vision. Alongside the Building Manager, your role will cover day to day operations, reception, events and marketing. You will be central to supporting events and our hirers, promoting our social change vision, and making Bridge 5 Mill a thriving community hub. We are looking for someone with experience of managing or promoting events, excellent interpersonal skills, energy and leadership.
MAIN DUTIES INCLUDE
Events and community building duties;
- First point of contact for enquiries about events or from potential hirers
- Liaise with hirers and event facilitators
- Build events collaborations and partners
- Assist with event setup and management
- Plan and deliver community, social change and revenue generating events
- Build a network with similar spaces in Manchester to strengthen collaborations
- Uphold excellent service and reputation for the venue
Marketing duties;
- Deliver marketing outputs to increase revenue streams and new opportunities
- Develop a portfolio of new corporate clients
- Promote Bridge 5 Mill services, events, campaigns, values and social impact
- Promote and support our community’s activities
- Build relationship with key partners, local groups and new collaborators
- Manage and build Bridge 5 Mill’s online presence and accounts
- Produce compelling content and assist with marketing materials
Reception and day to day operations duties;
- Assist with bookings and appointment scheduling
- Support a friendly and welcoming environment
- Greet and assist building users
- Answer queries, phone calls, respond to emails and messages
- Provide information about Bridge 5 Mill and promote our services
- Supervise the security of the building
- On-call duties requiring timely response by phone or visits to the Mill
- Be a first responder i.e. fire marshal, first aider…
General duties;
- Reflect the Group’s vision and principles
- Be aware of and comply with all relevant policies and procedures
- Assist Bridge 5 Mill team with business reports and strategic planning
- Manage and work within allocated budgets
- Reporting progress to our Trustees
- Fulfilling any and all such other duties and assignments as may be required from time to time
PERSON SPECIFICATIONS
Competence, Skills and Knowledge;
Essential:
Excellent communication and interpersonal skills
Experience of reception, hospitality or facilities operations
Experience of events organisation and delivery
Experience of marketing
Ability to engage people from a variety of backgrounds
Problem solving, proactiveness and leadership skills
Ability to prioritise tasks, good time management and organisational skills
Desirable:
Customer service skills
Experience of community building
Experience and skills in communications and publicity work
Experience in social media accounts management and content creation
Good administration and IT skills
Personal;
Essential:
Available for out of hours and weekend working
Awareness, understanding and enthusiasm for environmental and social change issues
Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment
Ability to learn on the job, and respond to possibilities and potential opportunities
Willingness and flexibility to undertake any relevant training required
Desirable:
Understanding of the social change and VCSE sector
Knowledge of the events and venue hires industry
Please send / attach a CV and a COVER LETTER.
The client requests no contact from agencies or media sales.
Are you looking for a role where your accuracy and care help make every donation count?
We’re looking for an Income Officer to join our Fundraising Team on a 12-month Fixed Term Contract. As an Income Officer at the Motor Neurone Disease (MND) Association, you’ll play a key role in ensuring all income is processed efficiently, accurately, and with the highest standards of supporter care. You’ll help maintain the integrity of our income data and make sure every supporter’s contribution is handled with respect and precision. This is an excellent opportunity to use your attention to detail and problem-solving skills to support meaningful work.
Key Responsibilities:
- Process income and related data accurately on the CRM database, ensuring all income is accurate and coded correctly
- Allocate restricted income in line with supporters’ wishes and organisational guidelines
- Maintain strong relationships with supporters, responding to enquiries by phone, email, or post with professionalism and care
- Manage over 7,000 regular supporters through Direct Debit, Standing Order, and Payroll Giving, including reconciliations and regular transaction processing
- Carry out Gift Aid checks before HMRC submissions and help maximise Gift Aid income
- Maintain and manage financial and data systems with high data integrity, ensuring compliance with Data Protection and audit requirements
- Work collaboratively with colleagues to streamline processes and identify practical improvements to manage increasing transaction volumes
- Support the wider Supporter Care and Fundraising teams through integrated working and shared learning
About You:
- Skilled in using databases, with proven accuracy in data entry and financial processing
- Experienced in financial or donation processing systems, with strong understanding of related procedures
- Confident problem solver with strong analytical and organisational abilities
- Highly proficient in Microsoft Office, especially Excel, Word, and Outlook
- Excellent communicator, with the ability to handle complex enquiries clearly and sensitively
- Able to prioritise your workload effectively, work independently, and contribute positively within a team
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 3 days per week. (5 days per week office-based training is required for the first 8 weeks) Flexibility to attend the office more regularly in line with organisation needs.
Apply today and bring your expertise as an Income Officer to a team that values precision, collaboration, and genuine supporter care.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fixed Term Contract (Maternity Cover)
Full-Time (37 hrs) LC2 SCP 29 – 32 - £39,862 to £42,839
About Crewe Town Council
Crewe Town Council was formed in 2013 as the result of a referendum, with a role to provide a strong voice for Crewe. The parish of Crewe is broken into six wards made up of a diverse community. The Council is made up of twenty elected members (Town Councillors) and a small team of officers work to deliver local services and activities including events.
About Events at Crewe Town Council
Crewe is a home to an ever growing hive of activity when it comes to events and culture and Crewe Town Council is proud to be a part of this.
Crewe Town Council has a rich history of hosting outstanding events including a regular monthly feature market, school holiday programmes, a soap box derby event, music events, Crewe Day Festival, Remembrance Sunday Service and Parade, an annual Christmas Lights Switch On and so much more!
Events make a huge contribution to our local community and economy. They provide recreational opportunities for residents and contribute to strong, resilient communities by providing the chance for people to have an active role in the community through volunteering or participation in event activities. At their biggest, events give Crewe a raised profile, boosting inward investment and visits to the town.
The town enjoys a thriving and engaged community which is keen to express its individuality as well as welcome ideas for contemporary events from around the country. Crewe Town Council continually builds on these elements to develop a culture of active delivery of events in partnership with the community, agencies and businesses that contribute to achieving our ambition to make Crewe the place to Live, Work & Enjoy.
Crewe is in a time of change and opportunity, with redevelopment of the town centre underway and new exciting cultural projects and initiatives emerging. Local residents and organisations alike are invigorated and passionate about the role of events in the town, both now and for its future.
About the role
This role is maternity cover and will be offered on a fixed term contract.
The role will report directly in to the Town Clerk and be responsible for the Events Officer, contractors and volunteers. You will work closely with other officers including Communications, Public Services, Community, Heritage and Support Officer.
Crewe Town council has a rich and varied events and culture programme planned and set out for 2026 which needs oversight while the events and culture manager is on maternity leave. This will require a suitably experienced and qualified individual to ensure delivery is consistent, compliant and maintains the usual standard of quality events and experiences delivered by Crewe Town Council.
If you’ve applied for this position before, please note that your application has already been considered.
Closing Date: 12:00pm on Friday 14th November 2025 (Please note, the closing date may be brought forward if a suitable candidate is identified before the deadline).
Expected Start Date: As soon as possible, to be discussed and agreed.
Expected contract length: This is a fixed-term contract to provide maternity cover for the position of Events and Culture Manager. The contract is expected to last for around 12months depending on start date.
In the event that the post-holder returns from maternity leave earlier than anticipated, the contract may be terminated with one months notice.