Support service manager jobs

Join Savera UK

Are you passionate about making a difference and being part of a thriving and growing team, at a specialist charitable organisation working to end ‘honour’-based abuse (HBA) and harmful practices? Join us as the Direct Intervention Team Manager (women applicants only), where you will play a pivotal role in leading and developing the overall delivery of Savera UK’s Direct Intervention service.  

This is a diverse and dynamic role, where you will be dealing with challenging and complex subject matters. You will be expected to build on your existing knowledge of, or passion for, human rights, by proactively developing a deep understanding of the multi-layered and ever-changing nature of our work.

You will be part of a small and very supportive, highly expert, and effective team, who work at pace without compromising on quality or attention to detail.

You will also become the custodian of our carefully developed brand, which possesses qualities of authenticity, power, and challenge. This is an exciting time to join Savera UK as we embark on a journey to amplify our message and drive change.

An occupational requirement under Schedule 9 (part 1) of the Equality Act 2010, the post holder must be female under the Sex Discrimination Act, 1975 Part 7 to meet the needs of the majority of our service users.

Savera UK provides all staff with:

Holiday: 28 days annual leave, plus bank holidays  

Training and Development: Training and development opportunities 

Wellbeing: External supervision and other wellbeing opportunities

Pension: Employer contribution of 3% gross of employment

Primary purpose of job: 

As the service manager you will manage all aspects of the Direct Intervention (DI) service and manage its team to deliver high quality and expert interventions and a person-centred approach to those at risk of ‘honour’-based abuse (HBA) and harmful practices. You will have responsibility for students on placement and volunteers with the DI service, and will create an environment that is safe for our clients, staff and volunteers.

You will be required to maintain current partnerships and build future partnerships where relevant to the DI service and the organisation across professionals. You will work closely with the internal Savera UK team to develop and translate our ambitious plans into reality.

Dimensions:

• This post reports directly to the CEO.
• Required to work closely with the Communications team to ensure relevant information and case studies are provided, and to encourage client involvement to help with the organisation’s campaign messages and to amplify the voices of our survivors. 
• Also to work closely with the Communications team, using the organisation’s branding and creating communications to different audiences for impactful engagement. 
• The post-holder will have line-management responsibilities for all staff within the Direct Intervention team, including volunteers and student placements.
• Working with and supporting the CEO, you will be required to contribute to the development of the organisation’s strategies and development, as and when required.
• Responsible for reporting and updating the Community and Engagement Project.

Please see the full Job Description and Person Specification for further details.

Location: The post holder’s location/office will be based in Liverpool, but the post holder will also need to work where required, including traveling, therefore a full, clean driving licence and ownership of a car is essential. Mileage will be reimbursed for travel relating to delivery of the role. The post holder must have business use car insurance.  

Registered address: 151 Dale Street, Liverpool L2 2AH

Company Number 7564891

Charity Number 1145564

At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.   

Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health NHS Trust (GMMH) to deliver Trafford Living Well and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.   

Peer support Workers hold a key position in the Trafford Living Well service, working with individuals and groups, to help people to reach their individual recovery goals.

Peer support workers support individuals to establish greater control over their lives, helping to identify aspects of life that give meaning, hope, value and purpose whilst recognising that everyone’s recovery is a uniquely personal process.

As an integral and valued member of the multi-agency team, the post holder will support team members by role modelling and using lived experience of mental health services to shape the service's quality.

In response to NHS Long Term Plan priorities and building on established local partnerships and place-based system transformation, our vision in Bexley is to transform our model of mental health and wellbeing care and support. We aim to provide accessible, responsive, and inclusive mental health support across the local area. This system-wide transformation will redesign how community mental health services are delivered and experienced, placing communities and individuals at the heart of what we do and how we do it.

The Community Mental Health and Wellbeing Hub will sit alongside and compliment those provided by primary and secondary care ensuring that by working together anybody who needs a service sees the right person at the right time, through a single point of entry. Together, we’re making sure we’re walking alongside people who need support every step of the way, making sure they are ok, making sure they’re accessing relevant support and then thinking about their next steps. This delivers against the NHS’s vision for mental health care and support through more local, community mental health services and how community services should offer whole-person, whole-population health approaches.

Job Purpose

To provide strategic and  operational leadership for the Bexley Mental Health  Hub, which is an integrated service between Mind in Bexley,  Oxleas NHS Foundation Trust and London Borough of Bexley Adult Social Care . The postholder will play a key role in supporting three partners to deliver an  integrated service, ensuring alignment, coordination, and high standards across both organisations. They will work closely with the Clinical Nurse Specialist and other senior leads to ensure service delivery is safe, effective, and responsive to community needs.

This position requires the ability to deliver results at pace, balancing strategic oversight with hands-on leadership. The postholder will manage a team of clinical and non-clinical staff, ensuring performance, professional development, and wellbeing are prioritised. They will promote continuous improvement, foster collaboration, and oversee scheduling, facilities management, compliance, and adherence to regulations. Progress will be reported through personal representation at key stakeholder meetings. A strong commitment to ensuring the service meets the needs of Bexley residents is essential.

Key Responsibilities

Strategic and Operational Leadership

• Lead the day-to-day operational delivery and continuous development of the Bexley Mental Health and Wellbeing Hub, ensuring services are high quality, efficient, and aligned with strategic objectives.
• Provide operational oversight across Oxleas and Mind in Bexley, ensuring integrated pathways and a seamless service user experience.
• Play a key role in supporting two integrated services, promoting effective joint working and service alignment.
• Work closely with the Clinical Nurse Specialist to align clinical leadership with operational priorities and ensure consistent care standards.
• Oversee scheduling of services and resources to ensure timely, effective support across the system.
• Develop links with local community organisations to support delivery of services in these communities
• Demonstrate the ability to deliver results at pace, driving performance and responding quickly to emerging issues.
• Monitor KPIs and contract requirements, report outcomes to senior stakeholders and commissioners, and take corrective action where needed.
• Ensure services reflect local health needs and priorities so that the Hub consistently meets the needs of Bexley residents.
• Report progress through personal representation at strategic forums, operational boards, and stakeholder meetings.

Service Integration and Improvement

• Identify operational efficiencies, challenge outdated practices, and lead service development initiatives.
• Build and maintain strong relationships with partners and stakeholders to support integrated care pathways.
• Lead and coordinate multi-disciplinary teams, ensuring role clarity, effective communication, and shared accountability.
• Address barriers to collaboration and develop initiatives that enhance joint working and system responsiveness.

Quality Assurance, Governance, and Risk

• Support Clinical Lead with aspects of quality assurance, governance, and risk across both services, embedding safe and robust practices.
• Ensure full compliance with health and safety,, clinical governance, and data protection regulations.
• In partnership with Adult Social Care and Oxleas ensure appropriate safeguarding process are in place and followed
• In partnership with Adult Social Care and Oxleas ensure  incidents and complaints are safely managed and responded to appropriately, complete audits and ensure action plans are developed and delivered to improve outcomes, using insights to inform quality improvement.
• Support services to meet all statutory, regulatory, and contract standards.

Workforce Leadership and Development

• Manage a team of clinical and non-clinical staff, including recruitment, supervision, appraisal, and performance management.
• Promote wellbeing, inclusivity, and professional development across all staffing groups.
• Lead the implementation of competency frameworks, staff development plans, and training programmes.
• Provide expert guidance on complex cases, staff issues, and operational decisions.
• Support a positive workplace culture that values learning, accountability, and compassion.

Onboarding and Training

• Develop and deliver structured onboarding for new staff, aligned with organisational policies and best practice.
• Coordinate ongoing learning and reflective practice opportunities across both services.

Performance Management

• Establish measurable goals for staff and services, conduct evaluations, and provide feedback.
• Use coaching and supervision to build capability and confidence within the team.

Supervision and Support

• Offer regular 1:1 supervision to clinical and non-clinical staff, promoting open communication and support.
• Respond to staff concerns in a timely, fair, and supportive manner.

Conflict Resolution

• Address interpersonal or performance issues promptly, using appropriate strategies to resolve tensions.
• Maintain a healthy and productive team dynamic.

• Encourage staff input in service development, innovation, and decision-making.

Workload Management

• Monitor workloads and staffing levels to prevent burnout and support sustainability.
• Implement effective prioritisation and resource allocation strategies.

Communication and Reporting

• Maintain open, consistent communication across the workforce through meetings, briefings, and visible leadership.
• Analyse and present service data for planning, improvement, and commissioner reporting.

Innovation, Evaluation, and Policy Implementation

• Lead the development of evaluation tools and service reviews to track outcomes and drive innovation.
• Translate policy and strategic priorities into operational delivery across both organisations.

General Duties

• Uphold the values and policies of both Oxleas and Mind in Bexley.
• Oversee the management and maintenance of facilities, ensuring safe, compliant, and inclusive environments.
• Undertake other duties as required, in line with the role and organisational priorities.
• This role will require agile working across the London Borough of Bexley to attend meetings and be present at clinics and offices where the MH Hub work from.
  
  Interviews are due to take place week commencing 21st July 2025.

The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.

Read for Good’s Grants and Trusts Manager leads on securing high-value income for the national charity from trusts and foundations, typically securing one-off and multi-year grants in the five- to six-figure range. You will research and cultivate prospective funders, produce compelling, tailored proposals, programme reports and manage a strong pipeline of funding opportunities. You will also develop and steward long-term funding relationships that align with our mission and strategy, building on our well established and robust pipeline. In addition to your own portfolio, you will support the wider grants and fundraising team, helping to deliver on team targets, strengthen internal processes, and ensure high-quality reporting and compliance.

This is a key role in the charity’s income generation strategy and will work closely with senior colleagues to shape fundable programmes and plan for long-term sustainability. 

Terms of Employment

Reporting to: Head of Fundraising

Location: Read for Good office based in Nailsworth (due to location, own transport is desirable); we take a flexible approach to working from home

Salary: Circa £35k to £41k (depending on experience)

Hours: 35 hours a week (part-time role will be considered for the right candidate)

Annual leave: 25 days, plus bank holidays; additionally, full organisational closure between Christmas and New Year Pension: Workplace pension 3% employer, 5% employee with flexibility to change contributions

Any other benefits: Friendly, inclusive team with a flexible, caring, people-centred culture Training and internal opportunities to support career development Access to a free 24/7 confidential counselling service Ample free parking and bike racks Spacious offices with different break-out areas including sofas, standing workspace and riverside outdoor space (with ducks!) Regular office socials, free tea and coffee and office book swap

Key responsibilities

Income Generation and Fundraising

• Research and develop a strong pipeline of new and existing high-value trusts and grant-making prospects (typically five- and six-figure applications).
• Write compelling, tailored funding proposals that align with funder interests and organisational priorities.
• Manage and track income performance, reporting on progress against individual and team targets.
• Build strong, long-term relationships with funders and secure repeat and multi-year funding in the region of £400K p.a.

Team Management and Development

• Provide support and guidance to the wider Grants team, including freelance support as well as support cross organisational cooperation and team work
• Help co-ordinate workloads and funding pipeline, and ensure high standards across all funding applications and reports.
• Help foster a collaborative team culture and support colleagues’ professional development

We're recruiting a Team Manager to lead specialist domestic abuse services that centre survivors and disrupt harm across Liverpool 

This is a rare opportunity to join a values-led, justice-driven charity making deep and lasting impact. 

At Merseyside Domestic Violence Service (MDVS), we believe in holding systems and those causing harm accountable, not survivors. For 25 years, we have built a reputation for trauma-responsive, intersectional services that work across the whole family, from early intervention to high-risk. 

We are looking for a team manager to lead the delivery of our frontline interventions and support services across stalking, child-to-parent violence and abuse, and our flagship ANCHOR project. The successful candidate will also lead on a new Friends & Family initiative, CALL (Creating A Life Line). 

You will supervise and support a team woring across complex risk and trauma, ensuring survivors are heard, believed, and empowered to make decisions on their terms. 

This is a role for someone who thrives in complexity, understands the importance of systems change, and has the emotional intelligence to support a growing, mission-driven team. 

Key Responsibilities include but are not limited to; 

• Line manage and support a team delivering trauma-responsive support to survivors, children and perpetrators. 
• Oversee case management and supervision, holding risk safely while empowering team members. 
• Build partnerships across statutory and voluntary services and represent MDVS in multi-agency reflective practice and accountability. 
• Contribute to our strategic development and culture of innovation, learning, and survivor co-production. 

About You: 

• You have strong domestic abuse experience and an understanding of coercive control, stalking and perpetrator behaviour. 
• You are confident in supervision, case management, and managing safeguarding risk. 
• You lead with compassion, clarity, and integrity and can support others to do the same. 
• You are committed to equity, survivor leadership, and dismantling the barriers facing those most marginalised. 

Salary & Benefits 

• £33,500 per year, rising to £35,300 in year 3. 
• 30 days annual leave + bank holidays 
• Pension contribution of 3%
• Clinical supervision, reflective practice, and development opportunities 
• Hybrid working options 
• A collaborative team 

We are seeking an experienced HR & Operations Manager to join our team in this important new role. The successful candidate will provide comprehensive HR support and manage key operational functions, ensuring the effective delivery of HR services and smooth day-to-day internal operations that support our mission.

This role will play a vital role in ensuring a positive and inclusive workplace, combining hands-on HR delivery and development with operational management, perfect for someone who enjoys variety and wants to make a direct impact in the homelessness sector. You'll work closely with the Co-Directors and senior leadership team to ensure our people and premises are well-supported. The role has access to a specialist HR consultancy for support with both immediate HR concerns and ongoing development initiatives.

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

Volunteers are a vital part of The Childhood Trust’s work. Through our Transforming Spaces programme, they deliver direct support to children affected by poverty and the communities that support them across London. They also have the potential to grow our internal capacity so that we can reach our ambitious vision to scale our work and ensure that every child in London is well prepared for life. 

As The Childhood Trust’s Volunteer Manager, you’ll be responsible for volunteers across the organisation. Your role will include oversight of the corporate and community volunteers who take part in our Transforming Spaces programme. You will work closely with colleagues in the fundraising team to create a positive and inspiring experience for corporate volunteers. 

Key to this role will be working with the Head of Volunteering and Community Programmes to embed volunteering across The Childhood Trust. You will lead on developing a diverse and inclusive volunteer base of skilled and specialist individual volunteers, fostering a welcoming and inclusive environment where they feel valued and connected to the mission. 

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

We will be holding interviews on 28th July 2025.

The King’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, to lead and motivate our team of Youth Development Leads.

As part of the Management Team, you will be responsible for overseeing the delivery of our TEAM, Enterprise Challenge and Mosaic Mentoring programmes. Working collaboratively with Delivery Partners to develop and implement our delivery plan and ensure we meet targets.

As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

As one of our Delivery Managers, you need to have:

• Excellent interpersonal skills
• Strong planning and organisational skills
• Effective data analysis skills
• A track record of operational management

The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.

BACKGROUND

Ashiana is a ‘by and for’ women's led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by VAWG.

OUR SERVICES

Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.

Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.

We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.

PRIMARY TASK

The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.

The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of  minoritised communities in all aspects of their duties and responsibilities.

Please see the attached the full job description

Operation Christmas Child UK (OCC) has implemented a strategic volunteer ministry, investing in teams of volunteers who will multiply themselves and hugely extend the reach of OCC’s mission.

OCC is the world’s largest shoebox appeal where Samaritan’s Purse, together with local churches here and overseas, distributes from the UK 1/4 million gift-filled shoeboxes annually to children in need overseas and in so doing demonstrates God’s love in a tangible way while sharing the Good News of Jesus Christ.

A resourceful and energetic Regional Manager is needed to recruit, select, equip, and lead teams of volunteers throughout the 32 London boroughs.

You will be passionate about developing others towards highly effective ministry, teamwork and increased personal competency.

You will also directly engage churches to participate in OCC in areas not yet covered by Connect volunteers. A special opportunity will be engaging London churches that have partnered with our sister ministry, Billy Graham Evangelistic Association for the June 2025 God Loves You Tour London.

You will be confident to take initiative with people and projects and also have good administrative and organisational skills. You will also enjoy envisioning the numerous volunteers who participate in the OCC shoebox appeal each year.

You will enthusiastically support the Christian purposes of OCC and Samaritan’s Purse and be committed to the value of well-equipped volunteers and to developing them further. Candidates will have proven people and project management and administrative experience in the workplace and be educated to A levels or ideally Degree level.

This role is based in region, and so prospective candidates should currently live in the region and provide their own transport for which defined expenses will be paid.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

IT Service Desk Manager
Location: Birmingham, B15 1LZ
Hours per Week: 35
Term: Permanent
Salary: £57,433 per annum

We're modernising the way we deliver technology services – and we're looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead our 1st and 2nd Line Support teams through this next phase of improvement and innovation.

This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across our organisation.

The Role

You'll lead the day-to-day operations of our Service Desk and Technical Services Team – managing people, processes, and performance to ensure colleagues receive a responsive, high-quality service, no matter where they're based.

Key responsibilities include:

• Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers.
• Acting as the senior point of escalation for complex support queries.
• Embedding a proactive, data-driven approach to service improvement – monitoring key metrics like ticket volumes, resolution times, and customer satisfaction.
• Supporting the adoption of automation and self-service tools to create efficiencies.
• Building strong working relationships with suppliers, ensuring robust contract management.
• Ensuring consistent service delivery across multiple sites, including remote and on-site support.
• You'll work closely with the Head of IT Operations and other stakeholders to shape and optimise our service management approach, helping us build a high-impact, customer-focused function.

What You'll Bring? We're looking for someone with:

• Proven experience in leading IT support teams – across both 1st and 2nd line – in a fast-paced, customer-facing environment.
• A relevant ITIL qualification, a strong grasp of ITIL service management principles and hands-on experience using service and asset management tools.
• Strong working knowledge of contract management best-practice.
• Great communication and coaching skills – someone who can develop others while building a culture of positivity, collaboration, and accountability.
• A keen eye for service performance data, with the drive to act on trends and implement improvements.
• Good all-round technical knowledge of end-user support environments – including Microsoft 365, Windows, and networking fundamentals.
• Is willing to work from our Birmingham Head Office, 9am until 5pm, Monday to Friday.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Closing Date: 16 July 2025

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

The IS Support Manager oversees daily operations ensuring high levels of customer satisfaction. In this role, you will be responsible for managing day-to-day operations but also for elevating the quality and efficiency of technical support services provided.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

About the role:

At Grace House, SHP’s specialist 11-bed hostel for women in Camden, you’ll step into a leadership role that offers real purpose and the chance to drive meaningful, lasting change. As Service Manager, you’ll be at the helm of a pioneering service that supports women experiencing multiple disadvantage; homelessness, domestic abuse, substance use, poor mental health and the ongoing impact of trauma and exploitation. You’ll guide and inspire a skilled, passionate team dedicated to a trauma-informed, gender-responsive approach that supports each woman to reclaim safety, rebuild trust and shape a life on her own terms.

This is a unique opportunity to lead a service known for its compassion, collaborative ethos and commitment to continuous learning. The day to day brings challenge and reward in equal measure: managing a multidisciplinary team that includes project workers, an ETE specialist and a dedicated health lead; shaping practice through the lens of our Psychologically Informed Environment framework; and fostering strong partnerships with services across mental health, substance use and violence against women and girls. Every interaction is rooted in empowerment and possibility, creating space for healing, hope and opportunity.

At SHP, you won’t just grow in your role, you’ll shape it. We offer a leadership journey grounded in reflective practice, robust supervision and access to development pathways that will support you to lead not just this service, but potentially others in the future. You’ll be part of a values-led organisation where your voice counts, your impact matters and your career can truly flourish. If you're ready to lead with purpose and make a difference that lasts, this is where your next chapter begins.

Please note: This role is open to female applicants only under Schedule 9, Paragraph 1 of the Equality Act 2010, as the service delivers trauma-informed support to women affected by Violence against Women and Girls (VAWG.) We are committed to equal opportunities and actively welcome applicants from all backgrounds.

About you:

• Leadership that inspires confidence, compassion, and accountability.
• A proven track record of working within a trauma-informed, PIE service — ideally with women or multiple disadvantage groups.
• Experience of leading and developing a team with a focus on quality, outcomes, and values-led delivery.
• A deep understanding of the challenges faced by women experiencing homelessness, and a commitment to feminist and anti-oppressive practice.
• Strong partnership skills and the ability to advocate for clients within complex systems.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 13th July at midnight

Interview date: Monday 21st and Tuesday 22nd July at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions.

Battersea is entering an exciting phase of innovation and transformation during this first year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals.bThis role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.
The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs, by managing a portfolio of key individual relationships and cultivating new prospects to support the long-term health of the Philanthropy pipeline. This role, together with Battersea’s other Philanthropy Manager, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd August 2025
Interview date(s): w/c 11th August 2025 (1st round), w/c 18th August 2025 (2nd round)

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.