Support service manager jobs

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £27,550 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 18 November 2025 at 10.00am 

Interview date: Tuesday 25 November on Teams video.  There may be a second stage interview in person on Thursday 27 November in the morning. 

This is a fixed-term role for 9 months. 

Who we are looking for 

We are looking for a Supporter Care Coordinator to join our Supporter Care Team.

The role is very much supporter facing; in many cases you will be the first contact that supporters will have with Breakthrough T1D. You will be responsible for thanking supporters, dealing with queries and updating supporter details. You will also ensure that donations from supporters are entered accurately on the database and create reports for the Finance team. You will be required to develop good relationships with all teams and have the passion and desire to help out where necessary with additional tasks. 

Experience required 

You’ll have previous experience of: 

• Working in a customer service environment 

• Communicating with customers over the telephone and by email 

• Working on a recognised database

• Administrative experience 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Application deadline: 24th November at 9am GMT.

We're looking for someone a lttle bit special - someone who believes in the deep potential of children who are not thriving elsewhere in life and who has the experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is an exciting dual role:

1. Volunteering & People Manager (80% of workload)

You'll become a key cog at the heart ofFree to Be's management team, taking lead responsibility for volunteer and staff recruitment and retention, holding and delivering our volunteering strategy, launching a new training infrastructure through 2026-27, and heading up 'all things volunteering'. With one direct report, you'll aim to grow volunteer numbers year on year, ensure volunteers are well matched, and well supported, onto our residential projects, and lead on quality assurance, including volunteering standards concerns/grievances.  Alongside our Services, Operations and Fundraising Managers, you'll be a core management team member holding shared responsibility for the day to day running of an impactful and growing children's mental health and adventure charity and will work closely with our inspiring and supportive CEO to set longer-term key strategic goals underpinning Free to Be's future development.

2. Residential Project Lead Coordinator (20% of role)

Our residentials are fun, immersive, tiring (in all the right ways), impactful and inspiring. A core aspect of all Free to Be Kids staff's roles is leading circa 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers & staff team on project, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have damaged confidence, low self-worth, or other social-emotional needs. 

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. As a manager, you'd likely attend 8-10 residentials in year 1 to build familiarity with both the projects and our volunteer base, with this dropping to c.8 per year thereafter.

On offer to the right candidate:

Salary: Circa £38,000 - £40,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period. A substantial perk of the role is potential to take up to 4 consecutive weeks off to travel each September.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%; hybrid working; office with great transport links; flexible working (outside core hours); employee reward scheme; tight-knit, fun, vibrant, cohesive staff team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Early January 2026. 

Who we’re looking for:

Our next Volunteering Manager hero. You'll be fun, flexible, energised, experienced in work with young people with addtional needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

Kind, empathetic, resilient and efficient, you’ll have a real affinity for supporting others - whether volunteers, more junior staff, or children themselves. We're looking for someone who loves working with young people, as you'll be role modelling that commitment and energy to our volunteers and playing a leading role in holding our already thriving team culture. Volunteer Management or HR experience is a bonus, and capacity and personality to quickly pick that up is a must, but ultimately we're looking for the right organisational fit - someone who believes in what we do and wants to step up to join a management team working hard to deliver it. 

You’ll have the flexibility to work away from home on (up to) 10 five to six day residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential - for example as a teacher, or running groups in other settings. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, 'can do', friendly staff team of 10, supported by a committed volunteer base of around 300.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter and introductory short video, by the closing date of 10pm, Wednesday 26th November 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring into the role’.We also ask for a short (1-3 minutes) informal video introducing yourself and touching on the person specification. We have found this helps bring the strongest applications to life, and filters out AI driven applications.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 26th November to 1st stage interviews 1st-2nd December, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Mon 1st - Tues 2nd December (virtual)

2nd stage final interviews: Mon 8th - Tues 9th December (in-person preferred, London Waterloo)

Please hold interview dates as alternate dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

Are you an experienced leader with a passion for healthcare, excellence and client-centred service? MSI Reproductive Choices UK is seeking a Regional General Manager to lead our South London region ensuring the delivery of safe, sustainable, and high-quality reproductive health services.

Location: South London

Hours: 37.5 hours, Monday to Friday

Contract type: Permanent

Salary: £51,078.01 - £56,441.20 (depending on experience and skills)

About the Role

As Regional General Manager, you will:

• Lead and inspire multidisciplinary teams across Treatment Centres.
• Ensure compliance with CQC and regulatory standards as the Registered Manager and Controlled Drugs Accountable Officer.
• Drive continuous improvement in client safety, experience, and operational sustainability.
• Develop and implement strategic plans aligned with organisational goals.
• Champion a culture of inclusion, innovation, and excellence.
• Provide clear, supportive leadership that encourages development, accountability, and innovation.

Key Responsibilities

• A people-first leadership style that inspires, motivates, and brings out the best in others, acting as a role model.
• Proven ability to build strong, engaged teams and lead through change with confidence and empathy.
• Highly developed interpersonal, negotiation and influencing skills and a proactive approach to conflict management and resolutions.
• A track record of developing talent, driving performance, and creating a positive workplace culture.
• Recruitment, induction, and training of a full service delivery team including local leadership

What We’re Looking For

Essential Skills & Experience:

• Proven leadership of dispersed teams and P&L responsibility.
• Strong interpersonal, negotiation, and communication skills.
• Excellent knowledge of compliance, regulatory, and governance frameworks.
• Competence in data analysis, reporting, and using performance metrics to drive improvement
• Experience in client-focused service delivery and performance management.
• A passion for inclusive leadership and service excellence.

Desirable:

• Experience in private healthcare or NHS.
• Registered Manager status or equivalent leadership experience.

Why Join MSI?

• Forget about the worry over mileage or travel expenses - we've got you covered! Your expenses are reimbursed quickly, within just 10 days
• Enjoy (alongside 25 days annual leave plus bank holidays) enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
• Take advantage of perks and discounts on over 4000 retail and hospitality outlets through your Blue Light card
• Access our Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Ready to lead with purpose?
If you're passionate about developing people, driving engagement, and leading with impact, we want to hear from you.

Are you passionate about standing alongside asylum seekers and refugees in these challenging times?

Are you keen to provide high quality support to people facing multiple and complex challenges?

Growing Together Levenshulme are looking for a Support Manager to work with asylum seekers and refugees, based at our therapeutic garden in Levenshulme, Manchester. You will join our People Support team (currently 1 staff and 6 volunteers), providing meaningful and impacting support to our project participants. We particularly encourage applications from people with lived experience of seeking asylum in the UK.

Application deadline 21 November 2025

We’d love to hear from you!

About the role

This is an exciting opportunity to lead the launch and development of Imprinted, Imperial College Union’s brand-new Temp Staff Agency. Designed to provide flexible and meaningful employment opportunities for Imperial students, the agency will serve both internal departments and external clients, enhancing the student experience while supporting the Union’s commercial strategy.

As Temp Agency Manager, you will be responsible for building and managing a high-performing student workforce, ensuring operational excellence, and driving business growth. You’ll play a pivotal role in shaping the agency’s culture, systems, and reputation, working collaboratively across the College and Union to deliver a professional, inclusive, and commercially sustainable service.

This is a self-starting and rewarding role for someone with strong operational, people, and business development skills, who is passionate about student success and service innovation.

What you would be doing

You will lead the day-to-day operations of the Temp Agency, overseeing recruitment, training, placement, and welfare of a large student workforce. You’ll manage relationships with internal and external clients, ensuring high-quality service delivery and compliance with employment regulations. You’ll also be responsible for financial oversight, performance monitoring, and strategic growth, including expanding the agency’s reach during student vacation periods.

Key responsibilities include:

Operational Management

• Lead daily operations and service delivery across internal and external clients
• Develop systems for onboarding, placement, compliance, and reporting
• Ensure efficient workforce deployment and policy compliance
• Collaborate with departments to forecast staffing needs

Workforce Management

• Recruit and manage 200–300 student staff
• Deliver induction, training, and development programmes
• Foster a positive and inclusive working culture
• Oversee scheduling and resolve staffing issues

Client & Stakeholder Management

• Serve as main contact for clients and partners
• Maintain strong relationships and conduct service reviews
• Negotiate contracts and represent the agency externally

Business Development

• Implement growth strategies and identify new opportunities
• Expand client base during vacation periods
• Collaborate with Marketing to promote the agency
• Monitor market trends and contribute to commercial strategy

Financial & Performance Management

• Manage a £1M annual budget
• Track KPIs and produce reports for senior stakeholders
• Ensure competitive pricing and financial sustainability

Please see Job description for full outline of duties.

What we are looking for

We’re seeking a proactive and experienced manager with a passion for student development and operational excellence. You’ll be a confident communicator, skilled in managing people, processes, and partnerships, with a strong commercial mindset and commitment to inclusion.

• Relevant qualification or equivalent experience in recruitment, HR, operations, or business management
• Employment law or compliance training/qualification
• Proven experience managing a temp agency or large casual workforce
• Experience handling high-volume placements and multiple clients
• Strong commercial acumen and business development experience
• Financial and performance management expertise
• Knowledge of employment law, safeguarding, and agency best practice
• Ability to manage competing priorities in a fast-paced environment
• Analytical skills to monitor performance and identify trends
• Commitment to equality, diversity, and inclusion

Please see Person Specification in Job Description for full outline of duties.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page.

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team inbox listed on the job page.

Closing date: 9 November 2025

Interviews expected to take place week commencing 17 November 2025

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Location: Camden/Haringey

Salary: £40,326 - £42,978 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week(Required to work some weekends and shift work)

Contract: Permanent

Closing Date: Wednesday 5th November 2025

Closing Time: 00:00am

Interview Date: Friday 14th November 2025

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Service Manager at Solace Women's Aid. 

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Our 24 hour specialist supported accommodation service provides support for women affected by any form of violence, including domestic abuse and/or sexual violence who are experiencing poor mental health and/or problematic use of substances, to build towards an independent future. This service is a high needs service.

The team delivers one to one support in the form of weekly keywork sessions working within a psychologically informed framework to create support plans with residents and build on skills and competencies. We use a strengths-based approach in the hope that service users can move on into the community or a lower needs service to live a better quality of life whatever that may look like for the individual.

In addition, the team is responsible for the building management including Health and Safety, void turn over, financial management, the repairs and living environment.

About the Role

As the service manager you will oversee the following areas of work of which there is more info in the job Description.

1. Operational management of the service
2. Lead and develop a staff team
3. Manage staff & Service Performance
4. Promote Solace and build relationships in the borough
5. Ensure Financial accountability & compliance
6. Be part of an On-Call Rota
7. Corporate Responsibilities

About You

If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you’ll thrive in our diverse feminist team of professional women.

Ideal candidates will have: 

• Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse.
• In-depth knowledge advising on a range of options including safe housing, criminal justice, civil remedies and risk management.
• Demonstratable knowledge of adult and children safeguarding
• Experience managing staff
• Experience managing a project
• Have Excellent written and verbal communication skills
• Ability to work well under pressure, prioritising workload and crisis management
• Sensitive and non-judgemental approach when working with vulnerable clients
• Experience in risk assessment, management and safety planning
• Willingness to work some weekends to cover the rota

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement/Expression of Interest how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

The Royal College of Radiologists are building a world-class digital learning library and we need a visionary leader to help us get there.

We’re looking for a Digital Learning Manager to join our dynamic team and lead the next phase of our digital learning journey. You’ll head up a talented team of learning designers, content developers and LMS specialists, driving the creation of engaging online courses and delivering an exceptional user experience.

The successful candidate will join us as we’re redefining professional development for clinical radiologists and oncologists supporting their growth whenever and however they practice. Together we’ll design and deliver innovative, high-quality learning products that tackle the real challenges of clinical practice. 

What You’ll Do
Lead, coach and develop a high-performing team of learning designers, content developers and LMS coordinators.
Oversee the design, development and publication of digital learning resources on time, on budget and to the highest standards.
Shape and embed learning design frameworks, templates and quality assurance processes.
Champion accessibility, inclusion and innovation in digital education.
Collaborate across teams to continuously improve our LMS platform and learner experience.
Use data, analytics and learner feedback to drive continuous improvement.
Contribute to strategic planning, reporting and governance through clear, insight-led dashboards and papers.

What You’ll Need
Proven experience leading the end-to-end design and delivery of digital learning products.
Strong track record of managing and developing high-performing teams.
Expertise in LMS/VLE platforms and digital learning accessibility standards.
Ability to embed efficient, evidence-based learning design processes.
Excellent communication and stakeholder engagement skills.
A collaborative, organised and outcomes-focused approach.

Join us and help shape the future of lifelong learning in radiology and oncology.

To apply candidates must have right to work in the UK. 

Why join us:
Make a difference to the lives of Doctors and the specialities they work in every day!
Hybrid working (60% working week can be done remotely)
Modern working environment
Equipment provided to work from home
Generous annual leave allowance
Excellent pension scheme
Interest free season ticket loan and cycle to work scheme
Employee Assistance Programme

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Complex Needs service in Tower Hamlets.
Sounds great, what will I be doing?
We are looking for a passionate and experienced service leader to join our team and help deliver life-changing services to adults and children in crisis. In this role, you will lead a high-performing team, ensuring services are person-centred, co-produced, and focused on achieving meaningful outcomes. You'll bring a strong understanding of safeguarding, housing-related support, mental health services, and relevant legislation including GDPR, the Care Act, and Health & Safety. You'll build honest and respectful relationships with your team, service users, and external partners, championing inclusion and challenging discrimination. You'll be responsible for managing service resources, including recruitment, induction, performance, and budget oversight, while supporting staff wellbeing and resilience. Working closely with our Senior Management Team, you'll contribute to strategic planning and help shape the future of our servic
es. If you're committed to empowering people to lead their own recovery and thrive beyond crisis, we'd love to hear from you.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring proven experience of leading and motivating teams across multiple sites to deliver high-quality services for people with complex needs, including those affected by homelessness. You'll be confident in managing budgets, analysing data, and producing clear, insightful reports. With strong IT skills, including proficiency in MS Office and service databases, you'll ensure accurate and effective record-keeping. You'll have hands-on experience in recruitment, induction, supervision, appraisal, training, and managing disciplinary and grievance processes. A solid understanding of safeguarding and the ability to respond appropriately is essential, alongside knowledge of assessing, planning, and reviewing support and safety plans. You'll understand the value of co-production and be committed to working in partnership with service users. With excellent communication skills, you'll engage confidently with a wide range of audiences, and apply your thorough knowledge of Health and Safety legislation to ensure safe service delivery.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to
do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Title: Welfare and Housing Adviser

Responsible to: Advice Services Manager

Hours: 35 hours per week

Salary: £29,000 to £34,000 FT (depending on experience and qualifications)

Based: Haringey borough (outreach venues including Hornsey, N8 9LP), Willesden, NW10 2JR + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you have a passion for advocating for vulnerable people, helping clients access their welfare entitlements and fighting homelessness? If so, this is an exciting opportunity for you to take the next step in your career by joining the Brent Irish Advisory Service (BIAS) as our Welfare and Housing Adviser for Haringey borough.

BIAS’s welfare and housing advice service supports members of the local Irish community and beyond with a range of complex issues, including disability benefits, pensions, Universal Credit, Irish passports, homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person who has a background or demonstrable interest in advice, welfare or housing to join our friendly advice team. Your role will involve contributing to the establishment, expansion and day-to-day running of BIAS’s advice service in Haringey borough, providing specialist advice on welfare and housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues, clients and partners, an aptitude for working independently, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met. You will work with the Advice Services Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.

If you don’t yet have all the knowledge or experience required, please consider applying as we are willing to consider appointing the right candidate in a training and development role.

KEY WORK AREAS AND MAIN DUTIES

• Providing appropriate advice, information and practical help to clients via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
• Ensuring that all casework records are kept up to date and completed clearly and effectively.
• Contributing to monitoring service delivery and recording client outcomes.
• Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
• Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements. 
• Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
• Staying up to date with developments in welfare benefits and housing legislation and identifying opportunities to effect positive policy change, together with the Advice Services Manager.

These are the basic duties required of the Welfare and Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice venues in  Haringey[1], with some presence required at our main office in Willesden and some options for flexible working (i.e. one or two days per week).

[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to expand into additional venues in the borough later in 2025.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, as detailed in the person specification.

The deadline for applications is 3rd December 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

Location: Islington (Hybrid)

Salary: £42,978 - £45,630 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Permanent

Closing Date: Tuesday 18th November 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Service Mannager at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Within the London Borough of Islington we run a comprehensive range of community based provision for survivors of all genders. At the core is our Independent Domestic Violence Advisor (IDVA) service which support those at the highest risk of harm.  We have a number of specialist roles and pan-borough project, which provide targeted support to providers and work closely in conjunction with partner services and work with over 500 survivors each year.

About the Role

We are looking for an exceptional leader to lead on delivery of our community based support within the London Borough of Islington. These services include core IDVA teams and additional specialist roles, often supporting survivors at the point of crisis and highest risk. You will take a lead role in ensuring the high standards we set are achieved and identifying where and how we can make improvements. You will lead on development and maintenance of effective commissioning relationships and be able to identify and develop opportunities for service enhancement and growth. This role requires in person working, mostly at our Head office in Camden, which may vary or change depending on service demands.

About You

You will have leadership experience in a VAWG or other service delivery organisation which includes management of different service elements. You will be comfortable with managing risk and a calm, reflective operational leader able to support staff who are often working in crisis response mode.  You will have used your experience of working in a service delivery environment to identify and implement service improvements. You will have good data literacy and eye for detail, particularly around service utilisation and reporting.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

 About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across South East London, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures initiative —helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
• Passionate about education, social mobility, and giving every young person a chance to shine
• A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
• Organised and able to juggle multiple projects (with a great sense of humour!)
• Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering

 Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation
• Deliver and support the rollout of YE programmes in schools and other settings
• Recruit, train and support volunteers—making sure they feel valued and inspired
• Work with your regional team to meet shared goals and celebrate local impact
• Help secure local funding by supporting fundraising efforts and managing project deliverables
• Support the planning of events, trade fairs and celebrations for young people
• Keep accurate records, track impact, and make sure safeguarding is front and centre

A few practical things:

• This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential)
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times
• Expect to be on your feet during some events or sessions—it’s all part of the fun!

 Safeguarding Young People

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.

How to Apply

If you’re ready to help shape the futures of young people across South East London, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 16 November 2025. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

We are looking for an experienced and passionate Strategic Communications Manager to work as part of our Policy & Practice Team.

This is a 22-month fixed term contract to the end of September 2027, with potential to extend

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Policy and Practice work towards our corporate strategy objectives by elevating the voices of lived experience and diverse communities to influence system change and ensuring it is then delivered on the ground for people severely affected by mental illness.

How you will make a difference

The Strategic Communications Manager will shape and deliver the communications strategy for a landmark, mental health partnership. The partnership, funded by the Wellcome Trust, brings together over 20 leading mental health organisations in a coordinated effort to push mental health up the political agenda and drive transformational change in UK mental health care. The role will support the Influencing Partnership Strategic Lead, hosted at Rethink Mental Illness, and comms colleagues across the sector to deliver this.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Variety, the Children's Charity is excited to recruit for a Corporate Partnerships Manager to join the fundraising team as we launch a new multi-year partnership in January 2026. This role is a new position to support our ambitious growth to deliver award winning partnerships and raise money from corporate partners across the Northeast region. This key role on our team will ensure our work to fund life-changing practical support to disabled and disadvantaged children and young people continues across the UK.

You will be joining the charity at an exciting time as we are launching a three-year strategy to drive growth with lots of new fundraising plans in place alongside a great team and a new Director of Fundraising. You will have a large partnership in the property sector to manage, and with your experience you will develop new partners in the Northeast of England, ensuring we maximise leads and introductions. You will play an important role in our collaborative and high-performing team to deliver the partnership strategy.

ABOUT VARIETY

There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.

In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.

 

KEY RESPONSIBILITIES

● Lead account management of a large national corporate partnership, delivering a six-figure fundraising target and giving first class stewardship to ensure engagement with all staff across multiple sites in the UK

● Develop engaging marketing and communications for the partnership and develop new business materials for their suppliers and customers, to get them involved in the partnership

● Travel across regional offices for fundraising and volunteering, engaging staff and working with our beneficiary schools on engagement events

● Write and deliver quarterly impact reporting, making presentations at head office with partnership updates

● Track income and expenditure for the partnership

● Develop new business by introductions from the partnership and also work across the Northwest to develop new leads for the corporate fundraising pipeline

● Plan volunteering days for corporate partners, coordinating with our school’s network, sending briefs and attending some events to ensure smooth coordination

● Attending regular partnership meetings and keeping all account plans up to date utilising our CRM system Salesforce

● Attend Variety fundraising and awareness events representing the charity and speaking confidently about our work

● Collaborate with the programmes team to plan partner Sunshine Coach presentations, Great Days Out, and visits to partner schools

● Participate in staff meetings, fundraising team meetings and contribute to the success of Variety’s fundraising strategy

 

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential

• Two years’ experience working on a charity fundraising team

• Experience managing corporate partnerships at a national level

• Experience of excellent donor stewardship

• Good writing and communication skills

• Good organisational skills and multi-tasking during busy periods

• Enthusiastic, energetic, self-motivated and passionate about the Third Sector

MAIN BENEFITS, TERMS AND CONDITIONS

Reporting to: Director of Fundraising & Communications

Salary: £35,000-£38,000 per annum

Location: Remote working (must be in the Northeast area) (with 2-4 days per month working from a corporate partner office in Newcastle)

Hours: 9am to 5pm, Monday - Friday

25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday added for every complete year of service, up to a maximum of five days' extra holiday.

Employer Pension contributions of 7% (Employee 2%), Life Assurance scheme of 4 x annual salary, Company sick pay scheme, Medicash scheme.

HOW TO APPLY

Please submit your CV with a cover letter explaining why you’d make a great candidate for this role. Applications will close on Thursday, 6 November at 5pm with first round interviews taking place week commencing 10 November and second round of interviews on 17 November 2025. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

EQUALITY DIVERSITY AND INCLUSION

Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.

We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Please let us know if you have any access requirements which we might need to consider in relation to the selection process.