Support work jobs

Third Solutions is proud to be partnering with a dynamic and growing national health and research charity in the search for a passionate and skilled Legacy and Individual Giving Lead. This is a pivotal role that will drive essential income to support world-leading research, life-saving advocacy, and compassionate, person-centred care.

As the Legacy and Individual Giving Lead, you will drive the charity's legacy marketing programme, from strategic development to execution. You'll lead campaigns to recruit and retain legacy supporters, creating compelling content across digital (web, email, and social) and traditional (print and advertising) platforms. Your work will strengthen donor engagement and maximise legacy and individual giving income.

This is a hybrid role, split between their Buckinghamshire office and home working.

Responsibilities:

* In collaboration with the Individual Giving and Philanthropy Manager, you will develop and evolve the Legacy Marketing Programme.
* Optimise and drive supporter journeys to increase propensity to give and drive loyalty and consideration among prospects.
* Execute and evaluate multi-channel Legacy and in memory fundraising campaigns, across direct mail, email, and social media and fundraising platforms, to maximise giving.
* Create inspiring reports and updates for funders that demonstrate the impact of their support and demonstrate first class stewardship.

Skills/Experience Required:
* Have worked in a charity legacy marketing and individual giving fundraising team.
* Strong understanding of end-to-end fundraising supporter journeys, including legacy and individual giving: in particular regular giving and/or membership.
* Experience of acquiring, converting and stewarding existing and new supporters through to legacy (acquisition and retention).
* Up to date, working knowledge of legacy platforms and latest initiatives.

The Candidate
Experience in legacy fundraising and marketing, with multi-channel campaign delivery.
A passion for providing excellent supporter stewardship, donor care and enjoys writing compelling content.
Ideally an interest in growing into a manager as the team and income develops.

What they offer
27 days annual leave + bank holidays, with the ability to buy and sell annual leave
Access to shopping discounts and cashback with thousands of retailers
Free on-site parking and onsite café
Group Pension
Life Assurance (2x your annual salary)

IMPORTANT NOTE:
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.ill

Head of Finance

Brain Research UK are seeking a Head of Finance to oversee the finance function and participate in the development of this evolving charity.

About us

Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

The brain is the most complex organ in our body. It weighs just 3lb, yet it controls our emotions, senses and actions. Every single one of them. It is how we process the world around us. So when it breaks down, we break down. It doesn’t have to be this way.

There are hundreds of neurological conditions. We fund the best research to discover the causes, develop new treatments and improve the lives of those affected. We inspire scientists and families to come together, side by side, stride by stride.

We are an agile organisation operating with a small staff base to deliver far reaching impact.

The role

Effective financial management is central to our strategy and operating model. The Finance Manager will be crucial in determining how we manage our finances, resources and operations whilst embedding a culture of financial efficiency and effective controls.

Reporting directly to the CEO, the Head of Finance will lead on financial matters and be expected to provide critical financial information, insightful analysis and timely reporting to facilitate the growth of the Charity.

The role is standalone but working within a closeknit team. It with therefore have a degree of autonomy but will be expected to contribute to the wider development of the Charity. This is a pivotal appointment within the Charity and will provide some broad exposure to the Board and Investment Committee.

We are therefore seeking a dynamic qualified accountant who has had wide exposure to financial reporting and processes, preferably within a fundraising Charity. Being a financial ‘all rounder’, there is a real opportunity to contribute to the way the Charity operates by instilling sound financial operations and providing meaningful financial reporting. The role provides an opportunity to lead the finance function and will suit a progressive accountant looking for this kind of responsibility.

We would therefore be looking for an individual that has demonstrable experience in operating financial functions and has the personality to fit within a charity that works collaboratively. 

Director of Fundraising

Location: Remote (with regular UK internal & external meetings)

Contract: Full-time, Permanent

Reports to: CEO

About Switch the Play Foundation

Switch the Play Foundation is the UK’s only charity dedicated to supporting sportspeople in their transition to life outside of sport. We empower individuals to thrive through and beyond their sporting careers with tailored development, wellbeing, and transition support.

As we launch our new 5-year strategy, this is a truly exciting time to join our team and help scale our impact across the UK.

Role Summary

We seek a strategic Director of Fundraising to lead and grow our income generation efforts. This role will develop a sustainable fundraising strategy to support our expanding programmes and reach. Working for a small charity like ours means your efforts will have a direct and significant impact, ensuring that fundraising is maximised to support our mission.

Key Responsibilities

• Lead and deliver our fundraising strategy across trusts, foundations, events, corporates, major donors, and individuals
• Manage and grow a small, remote fundraising team
• Meet income targets and develop new income streams
• Cultivate and nurture relationships with funders, partners, and supporters
• Track performance and report on KPIs and ROI to the Board

What You’ll Bring

• Proven success in fundraising strategy and income growth
• Experience across multiple income streams, especially corporate and philanthropic giving
• Strong leadership and team development skills
• Excellent relationship-building and stakeholder management
• A data-driven, adaptable approach
• Passion for social impact and belief in the power of sport
• Experience working in or with small charities
• Adaptability, resilience, and a passion for supporting sportspeople

Why Join Us?

• Be part of a values-led, supportive, and ambitious team
• Shape a growing organisation at a pivotal moment
• Flexible working and a culture of trust and wellbeing
• 25 days annual leave + bank holidays + 3 days off at Christmas
• Employer pension contribution and CPD budget
• Tech allowance and expenses for UK travel
• Your voice matters—everyone contributes to our strategy and direction

Apply Now

Apply with your CV and cover letter.

We welcome applicants from all backgrounds and identities. If you’re excited by this opportunity but not sure you meet every requirement, we’d still love to hear from you.

If you have any questions or need adjustments to the application process, don’t hesitate to get in touch.

Are you interested in working as part of a high performing legacy fundraising team, helping to generate income that supports people experiencing homelessness to rebuild their lives?

An exciting opportunity has arisen for an experienced Legacy and In Memory Officer to join the St Mungo’s Fundraising team to grow income supporting our aims to end rough sleeping for good. In this role you will be responsible for:

• Managing the steady stream of legacy case work, including pecuniary, specific, life interest, and residuary legacies.
• Working with lay executors, solicitors, co-beneficiaries and family members/friends to sensitively and efficiently administer legacy and in memory gifts.
• Overseeing the process for all legacy and in memory income - working closely with internal and external stakeholders to ensure income is processed accurately and efficiently. Keeping effective records, maintaining the legacy pipeline, and completing reports.
• Working with the Legacy Manager to deliver marketing campaigns to acquire and steward new supporters. Gathering stories to promote legacy and in memory giving internally and externally.
• Collaborating with other teams, ensuring seamless processing and documentation of gifts, marketing campaigns, appeals, and more.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We think this role will inspire someone keen to build on and develop their legacy administration skills, marketing skills and fundraising experience as part of a positive, dedicated and supportive team.  

We are looking for candidates with demonstrable experience in a charity legacy or estate administration role who can balance the two sides to this role. The legal administration of legacy income requires excellent attention to detail, but the legacy marketing responsibilities also require project management and creative skills to manage activity that can build on St Mungo’s portfolio of legacy supporters.

• You will be proactive and empathetic with a flexible approach and be comfortable managing your own time and projects.
• You will be comfortable using IT software, databases and systems such as Raiser’s Edge NXT.
• Previous experience of Legacy marketing experience within a charity, and a certificate of Charity Legacy Administration are beneficial but not essential.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am 18 August 2025

Interview and assessments on: 27-28 August 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Are you an organised, proactive EA? Could you organise excellent international travel?

Join a small, globally minded grant-making foundation supporting their impactful work across Latin America, the Pacific, and Southeast Asia.

This role offers the opportunity to support a small but dynamic team working on issues including gender-based violence, rural health and education, and climate justice. As the Foundation continues to grow and refine its strategy, your support will be instrumental in ensuring smooth operations and effective governance.

You’ll work closely with the CEO and wider team to provide executive and administrative support across the organisation.

Key responsibilities include:

• Overseeing financial processes, including payments, expenses, and liaising with accountants

• Coordinating international travel and logistics for board meetings and field visits

• Maintaining internal records, contracts, and databases

• Supporting HR tasks such as payroll adjustments and contract updates

• Assisting with scheduling, email management, and team calendars

• Contributing to communications, including newsletters and website updates

• Supporting due diligence research for new grant partners

What You’ll Bring

• Proven experience in a PA, EA or Team Administration role,

• Strong organisational and analytical skills, with exemplary attention to detail

• Ability to anticipate needs, manage multiple tasks, and work independently

• Interest in international development or grant-making

• Confidence using MS Office (especially Excel) and financial systems

Desirable

• Spanish language skills (desirable but not essential)
• A track record of organising international travel

Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. They actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, if you meet most, we encourage you to apply.

To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on the application page.

An exciting opportunity has arisen to join our Health and Wellbeing team in the role of Health and Wellbeing Manager, whose primary objectives will be to manage the Health and Wellbeing Team and oversee the delivery and development of Fulham FC Foundation’s Health and Wellbeing programmes: More Than A Game, Fulham Teammates and Walking Football.

Fulham FC Foundation (the Foundation) is the official registered charity of Premier League football club, Fulham FC. 

Our mission is “Building Better Lives Through Sport”, and our vision is “A Healthy, Inclusive and Thriving Community”. In order to achieve this mission and vision, we engage with over 11,000 people every year across an exciting and inspiring range of projects and programmes, providing opportunities that positively impact the lives of local people.

Our Health and Wellbeing programme aims to engage people of all ages across South West London in activities that will improve their physical and mental health, reduce isolation and increase confidence. The post holder will need to be dedicated, supportive, agile and self-motivated. They will also require experience managing and developing community projects, overseeing a team of project leads, building strong stakeholder relationships as well as an understanding of working in the non-for-profit/charity sector. The Health and Wellbeing Manager will have the opportunity to lead innovative programme developments and make decisions on the future landscape of our Health and Wellbeing work. The role will also require a flexible approach to working during the evenings and weekends when required to support the Foundation and oversee Health and Wellbeing programme delivery. 

The Health and Wellbeing Manager must:

· Have a minimum of 2 to 3 years of experience in community programme development (health sector desirable)

· Have experience of overseeing funded programmes

· Have experience of creating and managing project budgets

· Have experience of managing people

· Have experience of monitoring and evaluating community programmes

Ideally, the Health and Wellbeing Manager will:

· Have experience delivering community programmes with adults and young people

· Have experience building stakeholder relationships with organisations such as the NHS and Local Authorities

· Have knowledge of the NHS landscape and future plans, particularly across South West London

· Have experience building and developing new health and wellbeing initiatives from scratch

· Have an understanding of the non-for-profit and charity sector

· Have a background in a community health environment

· Have knowledge of Football Club Community Organisations (CCOs)

Our employees are central to everything we do, and we appreciate how our success is intrinsically linked to the people who work across the organisation. If you’re seeking an exciting and rewarding challenge in a collaborative and committed charity, and you feel you possess the aforementioned personal attributes, plus the more detailed knowledge/skills/experiences outlined in the job description, we’d love to hear from you.

Applications should be made via the Fulham FC website prior to the closing date of Sunday 24th August 2025.

First stage interviews are expected to take place on either Tuesday 2nd September or Wednesday 3rd September, with further stages of the recruitment process to be arranged with individual candidates thereafter. Before applying, please ensure you are available to attend an interview on either of these dates should you be shortlisted.

Please note that the post is subject to an enhanced Disclosure & Barring Service check.

Fulham Football Club Foundation is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

Why work for us?

Join CARE International UK to combine hands-on technical leadership with meaningful impact. You’ll modernise a mission-critical IT environment that helps our teams tackle poverty and crisis worldwide, with genuine ownership over tooling, policies and a significant annual budget. We offer hybrid working with two days a week in our London Farringdon office, a collaborative culture that supports learning and wellbeing, and the chance to deepen your Azure and Microsoft 365 expertise while delivering change colleagues feel every day.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You’re a hands-on IT leader with substantial experience in IT management or senior infrastructure roles, a strong track record in Azure migrations, and confident administration of Microsoft 365, SharePoint Online and Teams. Your technical grounding spans networking (TCP/DNS/DHCP), Windows client and server, virtualisation such as VMware vSphere, identity and access, endpoint patching, antivirus and data backup; PowerShell and ITIL familiarity are a plus. You’re able to communicate complex ideas, mentor a small team with empathy, manage suppliers astutely, stay calm under pressure, and are open to occasional international travel for projects.

About the role

You’ll run day-to-day IT operations while accelerating our cloud-first strategy—managing and optimising Azure, Microsoft 365 and Azure AD, and decommissioning legacy servers in a secure, well-governed way. The remit covers network resilience, backup and disaster recovery, MFA/SSPR and threat protection, along with knowledge management through SharePoint and our intranet. Working closely with colleagues across the organisation, you’ll integrate and support core systems such as PeopleSoft, Raiser's Edge and People First, meet SLAs within our 08:00–18:00 UK support window, oversee suppliers for value, and contribute to GDPR compliance, risk management and pragmatic adoption of automation and AI.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to our HR Team.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: 21 September 2025

Interview date: 6 October 2025

The Bishop of Guildford is looking for a Personal Assistant (PA) to provide excellent administrative support for the Bishops of Guildford and Dorking.

About the Department/Role

This role as The Bishop's PA reports to the Bishop of Guildford, but will report functionally to the Bishop's Chaplain who is ensuring the bishop's office is running smoothly during an interim period.

The role comprises offering highly competent and efficient Personal Assistant administrative support to the Bishop of Guildford based out of his office and home, Willow Grange, Jacob's Well, Guildford. The work requires being a primary point of contact with the public and colleagues from across the Church, requiring a positive and professional attitude. If you seek to use your skills and knowledge to serve with integrity and your personal values are in sympathy with the aims and mission of the Church of England, this role may suit you.

A comprehensive induction programme will be developed to ensure that the Temporary Bishop's PA understands the running of the bishop's office, and also its interaction with the Bishop of Dorking's office, the Appointments Team, and operations at Church House Guildford.

What you'll be doing

The purpose of this role is to provide comprehensive and professional personal assistance (administrative, secretarial and clerical support) to the Bishop of Guildford.

This will involve:

• Managing the calendar and appointments of the bishop accurately and efficiently
• Offering support for key meetings (preparing paperwork, agendas)
• Welcoming visitors to Willow Grange and offering hospitality
• Answering the telephone promptly, handling all enquiries and forwarding them as necessary

Key role requirements:

• 'You will need to be A' level standard education, or equivalent professional experience, knowledge and skills an have extensive administrative experience in a professional environment
• This role is based at Willow Grange, GU4 7QS Monday to Thursday but with the option of homeworking on Fridays
• Please note that this is a 6 month fixed-term contract

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Please refer to the Job Description for more information about the role and person specification.

What we offer

Your Salary

• A salary of £16,102.50 (£32,205 FTE) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave plus eight bank holidays
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.

Global Internal Communications & Engagement Lead

Contract: 12 Months Fixed term – Maternity cover, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £57,415 - £60,436 with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

We are successful when WaterAiders feel informed, included, engaged and connected - to each other and to our mission. We provide strategic advice and guidance to leaders, subject matter experts and colleagues, while ensuring all have access to the right information, knowledge and tools to succeed.

About the role

As our Global Internal Communications & Engagement Lead you will play a pivotal role in shaping and executing a comprehensive global strategy for internal communications and employee engagement at WaterAid and work closely with senior leaders and key stakeholders to drive sustainable change.

In this role, you will:

• Set the strategic direction for WaterAid’s internal communications. Drive execution of this strategy to ensure staff are informed and inspired, engaged, empowered and connected to each other and the mission.
• Lead WaterAid’s federation-wide approach to employee engagement, ensuring the use of advanced technology and systems to drive, monitor and maintain WaterAid’s high levels of employee engagement.
• Oversee and lead WaterAid’s federation-wide approach to leadership communications, ensuring alignment with the Global Strategy and strategic priorities. Develop and define what leadership communication is required across the federation to foster an environment of transparency, collaboration and engagement.
• Trusted advisor and strategic internal communications business partner to key members of the Global Executive, specifically the WaterAid Chief Executives, Global Director of WaterAid international and the Executive Director, People (Global Lead for People).
• Serve as a strategic internal communications business partner on key global projects, collaborating closely with colleagues across the global federation.
• Lead on our federation-wide approach to deliver a seamless, integrated and highly positive digital employee experience.
• Ensure WaterAid leverages the most effective digital channels to create a positive employee experience, focusing on impactful communication and engagement across the global organisation.
• Act as a champion for WaterAid’s core values throughout the federation, promoting and embodying these principles to ensure that the global organisational culture authentically reflects them.
• Ensure diversity, equity and empowerment are seamlessly integrated into all internal communications and engagement activities. This includes actively promoting inclusive messaging that reflects the diverse voices and perspectives within the organisation.
• Responsible for the ongoing maintenance, development and articulation of WaterAid’s employee value proposition - the People Promise
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Strategic internal communications.
• Leadership communications and coaching.
• Team leadership and coaching.
• Employee engagement best practice.
• Values and culture.
• Global employer brand.
• Digital employee experience.
• Crisis communications.
• Project management.
• Knowledge of industry best practice and emerging trends in internal communications and employee engagement.
• Knowledge and understanding of diversity, equity and empowerment.

Although not essential, we’d prefer you to have:

• Ability to speak, facilitate and coach in languages used in countries where WaterAid works. Particularly French, Portuguese and Spanish.
• Experience of working in the international development sector and of living or working in one of the countries where WaterAid has programmes.

Closing date: Applications will close 12:00 PM UK time on 18th August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Preemployment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Worker to play a pivotal role in our Complex Needs Service in Tower Hamlets.

Sounds great, what will I be doing?

The service provides 24 hours supported accommodation for high needs mental health service users. It compromises of 11 units which offers higher levels of 
support in comparison to the wider supported living pathway. Service users at Teresa House may have treatment resistant mental health needs that are complicated by substance misuse, challenging behaviour including low level offending and long-term physical health conditions. All support is delivered in-line with the principles of trauma-informed recovery/empowerment/co-production.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have experience supporting people with mental health and complex needs, with substance misuse experience desirable. They should have a strong understanding of recovery approaches and co-production, with the ability to design and deliver activities that build confidence, reduce anxiety, and support a self-directed recovery journey.

They must be resilient, maintaining high service standards in challenging situations, and have knowledge of legislation relevant to mental health crises, including welfare reform, the Care Act, and housing pathways. Skills in assessment, co-producing support and safety plans, and auditing them are essential.

Proficiency in MS Office and case management systems is required, along with good knowledge of basic building safety and repairs. The candidate should have excellent spoken and written English, be able to handle petty cash accurately, and work flexibly, including evenings, weekends, and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Fundraiser (Individual Giving)          

Salary: £29,000 per year    

Hours: Full-time 37.5 hours per week              

Contract type: Permanent 

Location: Bath/Hybrid

The Role:

Are you passionate about Fundraising? 

We’re looking for someone to grow our individual giving programme—boosting supporter value and building lasting connections with our cause.

As part of a small, innovative fundraising team, you’ll have the freedom to shape strategy, create compelling campaigns, and drive growth. Your marketing skills will help attract and inspire donors, while your data insight will ensure effective supporter journeys.

From first gift to regular giving and legacy support, you’ll play a key role in building long-term commitment to Julian House.

Responsibilities include: 

• Working with the Senior Fundraising Manager to develop an individual giving strategy that increases donor acquisition, engagement, and income.
• Serving as the CRM Administrator, overseeing its effective use and development for the Fundraising Team
• Project managing our bi-annual individual giving appeals, working with colleagues to design inspiring campaigns that generate six-figure income.
• Promoting our legacy case for support, and securing new pledges, as part of supporters’ journeys with Julian House.

Qualifications / Requirements: 

• Experience of leading fundraising activity relating to individual giving, regular giving and / or legacies.
• Excellent communication skills, with the ability to represent your organisation to a range of stakeholders and create high-quality written content for fundraising.
• Knowledge of the homelessness or social inclusion sectors would be desirable, but not essential.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals, from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action, and getting people into work.

Our Young People and Families Hub (YP&F) delivers a wide range of integrated support services that are designed to help resolve complex difficulties experienced by young people and their families/carers. Our Hub works with those in trouble, providing early intervention to those who are in crisis, leaving care, missing from home, or with substance misuse or mental health problems - services support people no matter what their situation, and have demonstrated a high success rate.

Our Merton Risk and Resilience Service is an integrated service, focused on mitigating risk, and promoting resilience, in children and young people (C&YP). Our service aims to reduce the harm to children and young people (aged 18 and under), within the Child Exploitation (CE) and Missing service area, and C&YP (aged 24 and under), within the substance misuse service area.

Job Description

*Permanent, full-time - up to £29,000 per annum
*This role requires access to a car, and a full driving licence.

The role of Young Person's Practitioner (Risk and Resilience) is an excellent opportunity to make a direct and valued difference to the lives of children and young people (C&YP), who are at significant risk of experiencing child exploitation, substance misuse, or going missing from home.

Providing tailored support and guidance to children, young people, and families, this role will actively contribute to achieving high standards of care, quality, and positive outcomes - supporting service users to fulfil their potential, through consistent and meaningful participation.

Main Duties:

• Providing tailored one-to-one support, guidance, and interventions.
• Assessing the needs of children and young people, determining appropriate support plans and pathways, and informing risk reduction plans - supporting access to additional or specialist services where necessary.
• Ensuring that referrals, support, care, and risk management are of a high quality, with ease of transition.
• Developing sustainable joint service work with referring agencies, local authorities, children’s social care, and children and families services (CFS).
• Ensuring timely and appropriate data recording – including tracking, outcome monitoring, KPI monitoring, and assisting with the production of feedback reports.
• Providing consultation, information, training, and presentations, to a wide range of stakeholders, from varied settings (we can help to build your skills in training provision if required).

This role works in partnership with a wide range of partner agencies and commissioners, providing continuous opportunities to build your network and knowledge within the Children’s Social Care Sector.  We will also support you to build service-area specialisms, in the areas of Substance Misuse, Child Exploitation, Missing from Home, or Families work. We are highly invested in supporting the continuous professional development of our staff, and our staff are also encouraged to visit the extensive variety of national services that Catch22 can offer.

The team are dedicated to making a difference in the lives of children and young people, working through a relationship-based approach, that draws on the ethos and values of young people. Integrating a variety of work backgrounds, the team utilise a ‘Think Family’ approach – and all staff are trained in motivational interviewing, trauma informed practice, and brief solution-focused interventions – click here to find out more.

We are also interested in candidates who can demonstrate transferable experience in the following areas:

• Working with children and young people with a range of vulnerabilities.
• Building positive relationships with children and young people, and their families.
• Carrying out assessments, risk management, and care plans, and providing interventions.
• Please click here to view the full Job Description.

Qualifications

• 5 GCSE’s (grade C or above), or equivalent.
• Experience of working with children and young people, with complex needs or vulnerabilities.
• Preferable: Working knowledge of supporting children and young people in one or more of the following areas: substance misuse, child exploitation, missing from home.

Additional information

• Salary: Up to £29,000 per annum (depending on knowledge and experience)
• Hours of work: Full time, 37 hours per week*
• Contract: Permanent
• Location: Ciic Centre, Morden Library, London Road, Town Centre, Morden SM4 5DX
• We have 2 positions available. The Risk and Resilience YP Service requires a ratio of male Practitioners, to ensure that we are able to offer accessible support to young people, and where required or identified, young people have the choice of who they wish to be supported by. For these reasons, one of the positions is open to male applicants only.
• This role requires access to a car, and a full driving licence.
• Catch22 supports flexible working, and we are ambassadors of a positive work-life balance - any hours worked outside of regular contracted hours will be accrued as Toil, and wherever possible, these are taken at the member of staff's convenience.
• This is a community-based role, however we are open to discussing flexibility for remote working days where service delivery allows.

Benefits

• Discounted shopping opportunities, with over 1,400 retailers – through our Rewards Hub.
• Access to a 24/7 GP helpline – including online video consultations, and electronic private prescriptions.
• Employee Assistance Programme – a free, confidential service that offers expert advice, information, and counselling, for all staff and their dependents (24/7, 365 days a year).
• Access to a network of trained Mental Health First Aiders, across the organisation.
• Cycle to work scheme.
• 28 days annual leave (+ 8 public holidays) – increasing to 33 days after five years.
• Matching employer pension contributions of 4%.

Statement from the Managing Director 

“As Managing Director, I’m committed to ensuring our team enjoys their time here and thrives in a positive atmosphere. Given how much of our lives we spend at work, it’s essential to foster a culture where everyone looks forward to coming in each day.  At Temwa, we value openness, honesty and authenticity. This isn’t just corporate talk, it’s a sincere commitment backed by our dedicated board of Trustees, who work tirelessly to support our mission. Temwa is an established and well respected NGO.

Our programmes span forestry, agriculture, livelihoods, health and education. I’m particularly passionate about working with communities so that they adapt to the effects of climate change, where Temwa can play a vital role. 

If you are driven to make a tangible impact, we’d love to hear from you.

This is a great opportunity for a passionate individual to leverage their skills and energy to increase income for a dynamic and growing international development charity. The role also involves working with the programme team at Temwa Malawi to support the delivery of amazing and impactful programmes that can bring lasting change in Nkhata Bay North.” 

Job Description 

As the Fundraising and Programme Officer at Temwa, your time will be split across both fundraising and programmes. You will support fundraising through grant proposal research, preparation and submission, as well as support project management through project development, reporting and monitoring. You will report directly to the Programme Lead as well as be accountable to the Fundraising Manager. 

About Temwa 

Temwa is a Bristol-based charity committed to empowering remote communities in Northern Malawi. Our goal is to harness the power of bringing communities together to support community-led development. We partner with hard-to-reach communities in Malawi, empowering local people to end poverty and transform their own futures. At the same time, we inspire local communities in the UK to come together to help bring about this change. We have been working in Northern Malawi for over 20 years, and our work currently includes sustainable agriculture, forestry, health and education programmes. 

Principles of Temwa 

• Community-driven – Temwa’s decisions are made by the community 

• Working towards long-term self-reliance 

• Commitment to sustainable development 

• Belief in inclusive communities 

• Working together with integrity, openness, mutual accountability, and professionalism 

We have a highly skilled team of 27 full-time employees in Malawi implementing this work, based out of two offices in the Northern Region. Our UK office in Bristol comprises a small fundraising and operations team of six staff (two team members are full-time, all other team members are part-time), 3-5 regular volunteers and interns, and a wider family of volunteers and supporters. 

Key Roles and Responsibilities   

Fundraising (60%) 

• Ongoing management of a portfolio of charitable trusts and grant-making bodies 

• Researching and maintaining a database of donors including Trusts and Foundations in the UK and overseas to which Temwa could apply for fundin 

• Stewardship of current donors to promote repeat, long-term funding

• Growing the organisation’s fundraising portfolio by submitting funding proposals to new donors, including Trusts, Foundations, and Institutional Donors

• Working to form strategic partnerships with relevant organisations and agencies 

• Developing the organisation’s case for support, including through proposal templates for all projects 

• Working with the Temwa Fundraising Manager and MD on corporate partner engagement

• Supporting fundraising events, and representing Temwa at events and networking meetings 

• The postholder will be required to undertake other duties and responsibilities from time to time - Temwa is a small team, and all staff are occasionally called upon to support the work of others 

Programmes (40%) 

• Supporting project development and budgeting 

• Monitoring progress of projects against targets 

• Assisting with the implementation of agreed programme management systems, including the development of logical frameworks and other monitoring tools 

• Reviewing internal reports and leading on all donor reports 

• Supporting development of Impact and Annual Reports as well as Temwa’s other capability statements

• Liaising with the Malawi office on programme queries related to UK fundraising and programmes 

Experience, Qualifications, and Requirements: 

The ideal applicant would have the following attributes: 

• Educated to degree level or equivalent in work experience 

• Experience of fundraising, including trust and grant fundraising, with proven track record of securing income against set targets 

• Knowledge and experience of writing compelling and persuasive fundraising applications/reports

• Experience in researching trusts, foundations, and a variety of fundraising prospects, including corporate partnerships and grant opportunities 

• Experience of building good relationships with staff, external funding bodies and supporters 

• Experience of working on any international development project 

• An understanding and empathy for international development work 

• Strong written and verbal communication skills 

• Highly numerate with strong attention to detail 

• Ability to work with competing priorities to tight deadlines 

• Highly proficient in the use of Google Workspace and MS Office, particularly Excel

Further strengthening the application would be: 

• Experience of project management 

• Experience of institutional fundraising 

• Experience of working for an international development charity 

• Understanding of monitoring and evaluation

• Experience of project budgeting

• Application deadline: Monday 8th September 

• Shortlisted candidates will be invited to an interview with Temwa on W/S 15th September, or W/S 22nd September 

We actively encourage applicants from diverse backgrounds especially from ethnically diverse, LGBTQ+ and disabled communities as well as those with lived experiences of tackling inequalities, as we believe diverse voices are instrumental in creating transformational change.

Temwa in compliance with the Equality Act 2010, will seek to make reasonable adjustments to overcome barriers to employment caused by disability and/or neurodiversity, and encourages applications from these candidates. If you need any reasonable adjustments, please contact PSR. We guarantee to offer an interview to those with a disability who meet the minimum criteria. 

PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.

With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.

Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.

Salary and Location

• Band 4, London Spine points 27-23
• Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
• PCS Clapham

Successful candidates for the Member Response Team Manager will be able to demonstrate:

• Management of CRM systems, functions and applications
• Effective people management and development skills
• Ability to manage projects with successful time and budget management

The main duties of the Member Response Team Manager role include:

• Managing a team across three hybrid sites, to deliver excellent service to our members
• Managing the administration of the democratic processes
• Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
• Preparing reports and analysis on service quality metrics

An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.

The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Wednesday 27 August 2025.

Interviews will be held in person: Thursday 18 September 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER

Ref: 0925

Grade: Band 4, London

Salary

London Spine points 27-23

London Starting salary £51,759 p.a. rising to £58,877 p.a.

Location: PCS Clapham

Purpose of the job:

To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.

Responsible to: Head of Member Response Team

Responsible for: Member Response Team Leaders

Contacts

External:

PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.

Internal:

PCS staff and managers across Regional and National Hubs and HQ Departments.

Main duties and responsibilities

1. Key areas

• Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
• Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
• Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
• Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
• Assist in execute member retention and engagement strategies, presenting results and recommendations
• Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
• Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.

2. People Management

• Manage work allocation and workflow, future planning and support for team and line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity issues in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Deputise for Line Manager when required

3. Systems and Budget Management

• Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
• Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
• Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
• Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
• Participate and input information into PCS planning and budgeting processes
• Administration of democratic processes
• Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible

4. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance as required to team members

5. Communication

• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
• Draft complex communications including briefs and reports

6. Equality

• Committed to equality, with an understanding of the Equality Act 2010

7. General

• At all times, implement and promote the PCSs Equal Opportunities Policy
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willingness to work outside normal office hours and locations on occasion

Person Specification: MEMBER RESPONSE TEAM MANAGER

Ref: 0925

Date: August 2025

Location: London

ESSENTIAL FACTORS

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
• Managing and developing call handling and customer service systems and procedures
• Budget management

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training
• Commitment to staff development

KNOWLEDGE

• CRM systems (such as Salesforce), functions and application
• Understanding of Data Protection legislation
• Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT

SKILLS

• Ability to build and co-ordinate teams and networks
• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Skilled in prioritising, time management, and project delivery
• Effective decision-making and problem-solving abilities
• Proficient in ICT and data analysis to support informed decisions

OTHER

• Commitment to the application of Equal Opportunities policies and practises within the workplace
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions
• Willingness to undertake travel associated with managing staff across three locations