Support worker advisor jobs in Birmingham
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About the role
Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.
What You’ll Do:
You’ll be part of our Disclosures & Training team, working collaboratively to provide administrative and customer service support. This is a front-line role where you’ll:
- Deliver excellent customer service, offering advice and guidance to callers and managing enquiries via phone, email and post.
- Process disclosure applications accurately, ensuring legal compliance and liasing with the Disclosure and Barring Service or AccessNI.
- Maintain and update customer and membership records using Microsoft Dynamics, resolving queries and discrepancies as needed.
- Support team operations through triage participation, reporting, training, and adherence to GDPR, organisational policies, and health & safety standards.
This role offers a valuable opportunity to apply specialist knowledge alongside practical problem-solving - supporting efficient, compliant, and high-quality disclosure services across thirtyone:eight.
Why You’ll Love Working Here:
- Purpose-driven work: Everything you do helps protect children and vulnerable adults.
- Flexible working options: Balance your life and work with hybrid arrangements.
- Professional growth: Opportunities to learn, innovate, and lead.
- Supportive culture: Join a friendly, collaborative team that values your ideas.
If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.
Main Responsibilities
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Provide advice and guidance to members phoning the Disclosure Service and to give a consistently high level of customer service.
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Maintain computer records relating to the provision of thirtyone:eight membership and disclosure service
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Participate in an effective and appropriate triage system operated for callers to the training team.
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Processing disclosure application forms ensuring that they meet legal requirements.
Specific Responsibilities
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Deal with incoming post, emails and telephone enquiries relating to the operation of the Disclosure Service.
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Carefully check information received to ensure completeness, following up any enquiries necessary by post, telephone or e-mail.
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Check and countersign online disclosure application forms and then forward the application to the Disclosure and Barring Service or AccessNI for processing.
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Enter details of disclosure applications and members of thirtyone:eight on the database (Microsoft Dynamics).
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Follow up all queries, discrepancies and other issues as appropriate with client churches/organisations and the Disclosure and Barring Service.
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Participate in internal and external meetings and training events as required – mostly online but occasionally in-person.
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Prepare reports and data information as requested.
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At all times work within the policies and Code of Practice laid down by the Disclosure and Barring Service, thirtyone:eight and UK Data Protection Legislation and GDPR.
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Under the Health & Safety at Work Act and associated guidance, take adequate care for the health and safety of oneself and other persons who may be affected by an individual’s acts or omissions.
- Undertake any other reasonable duty or task in accordance with the objectives of the post.
Person Specification
A) Essential Personal Characteristics and Qualities:
- Humility - Having a modest view of your own importance.
- Integrity - The quality of being honest and having strong moral principles.
- Openness - Acceptance of, or receptiveness to change or new ideas.
- Collaborative - Involving two or more parties working together.
- Solution-focused - Concentration in problem solving or dealing with a difficult situation.
- Learning - Knowledge acquired through study, experience, or being taught.
- Creative - Having good imagination, thinking differently, or having original ideas.
- Fair - Treating people equally without favouritism or discrimination.
- Committed - Dedicated to a certain course, cause or policy.
- Passionate - Having or showing strong feelings or beliefs.
B) Essential Experience:
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Experience of processing large volumes of DBS checks.
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A detailed understanding of the legal eligibility for Enhanced DBS checks within a faith setting.
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Broad-based experience of working in an office environment.
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Experience of dealing with clients/customers over the telephone.
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Good computer skills (MS Office applications as a minimum).
C) Essential Abilities, Knowledge & Motivation:
These are the skills we regard as essential for the role:
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Significant working knowledge of DBS Eligibility
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Excellent telephone manner
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Excellent written and verbal communication skills
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Ability to be self-motivated and to work with the minimum of supervision
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Ability to identify with and accept the aims of thirtyone:eight as a Christian social work organisation
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Calm, non-judgemental attitude with sensitivity and tact to enable an appropriate initial response to people in need ringing thirtyone:eight
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Meticulous as to detail
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Ability to work to deadlines
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Flexibility and a good team worker
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Ability to deal confidentially with matters of a private and sensitive nature
D) Desirable Skills and Knowledge:
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Experience of working on a database
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Good typing skills
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An understanding of the Disclosure and Barring Service
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An awareness of Christian organisations and church structures
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Experience of using Microsoft Teams
Registered Charity
21 - 50
Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Grandmentors Project Coordinator
Reference Number: V568
Location: Wolverhampton (Home-based with local travel)
Contract Type: Full-Time, Permanent
Hours: 35
Salary: £25,625
DBS/PVG: Enhanced
Job Family: 3
Line Manager: Senior Project Manager
Closing date: 14th June 2026
Interview: W/C 15th June 2026
Anticipated start date: 4 weeks after job offer acceptance
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
Creating stronger communities through the power of volunteering
Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.
Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries.
We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Job Purpose
Grandmentors Wolverhampton is a well-established and successful project that has been connecting mature volunteers with care experienced young people since 2019. As Project Coordinator, you will lead the core programme while heading up our brand new ‘Through the Gates’ pilot, which provides vital support for young people transitioning from custody back into the community. Your role is to foster high impact mentoring relationships while ensuring clear professional boundaries are maintained, complementing the work of our statutory partners in the Local Authority.
Key Responsibilities:
· Project Coordination: Lead the day-to-day delivery of Grandmentors in Wolverhampton, ensuring the project meets match targets for both the core service and the new pilot.
· Volunteer Leadership: Recruit, train, and supervise a dedicated team of mentors, ensuring they feel supported and understand how their role fits alongside other professional services.
· Boundary Management: Act as the key link to statutory leads, such as Social Workers or Personal Advisors, ensuring support remains mentor-led and escalating any professional concerns appropriately.
· Partnership Working: Build and maintain strong, professional relationships with the Local Authority and other relevant partners.
· Safety & Compliance: Oversee risk assessments and strictly follow safeguarding procedures to ensure the safety of our volunteers and the young people we support.
· Impact Reporting: Use our CRM system to track progress and collate data for annual reports and meetings that demonstrate the project’s impact to our stakeholders.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help
Registered Charity
101 - 500
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary: £39,000–£42,000 per annum (£65,000–£70,000 FTE equivalent)
Contract: Permanent – Part time, 3 days a week
Location: London or Birmingham
Working pattern: Hybrid. Cross-region travel up to twice a month for in-person SMT meetings.
Envision is at an exciting moment. Our programmes are working, our partnerships are growing, and our team cares deeply about getting it right. What we need now is someone to help us build the infrastructure to match our ambition – reaching and impacting more young people from less-advantaged backgrounds across London, Birmingham and Bristol.
As our Chief Operating Officer, you will join our Senior Management Team and take clear ownership of Envision's finance, compliance, HR governance, and operational efficiency. This is a newly defined role – created to give the function the senior leadership it needs and to free the CEO to focus on external leadership, fundraising, and strategy.
You will join an SMT of four, working alongside the Director of Programmes and Impact and the Director of Philanthropy and Partnerships, led by the CEO. It is a collegiate team that operates with a high degree of mutual trust and collective ownership – and we are looking for someone who is as comfortable in a strategic conversation about Envision's future as they are reviewing a set of management accounts.
Key Responsibilities
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Play an active role in SMT – contributing operational and financial insight to organisational planning, strategy development, and decision-making alongside the CEO and senior leadership team.
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Lead finance oversight and board reporting: overseeing monthly and quarterly management accounts, leading the annual budget-setting process, owning the audit cycle, and preparing papers for the Finance, Audit and Risk Governance (FARG) Committee.
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Own HR policy and governance: maintaining Envision's HR framework, handling complex employee relations matters, and overseeing the full employee lifecycle with execution led by the Business Admin and Finance Officer.
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Line manage the Finance Manager and Business Admin and Finance Officer, providing clear direction and developing a high-performing team.
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Lead operational improvement: conducting a review of processes and systems, building a live improvement register, and implementing agreed changes through to completion – not just to proposal.
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Explore and pilot AI and automation tools for high-friction tasks. Genuine curiosity and willingness to experiment matters more than technical expertise.
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Hold compliance and risk governance oversight – GDPR, Health and Safety, regulatory filings – ensuring a clear calendar of requirements is owned and met.
Essential Experience, Knowledge and Competencies
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Qualified or part-qualified accountant (ACA, ACCA, CIMA or equivalent), or demonstrable equivalent finance expertise.
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Proven experience in a senior operational leadership role with finance oversight responsibility.
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Experience of audit management and board-level financial reporting.
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Track record of leading and developing small teams.
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Working knowledge of GDPR and charity compliance obligations.
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Demonstrable ability to operate at a strategic and governance level
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Experience leading operational process or systems improvement, from diagnosis through to implementation.
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Active interest in AI and automation tools, with a practical approach to exploring and applying them.
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Commitment to Envision's vision, mission and values and ability to work well in, and contribute to, our organisational culture.
Envision actively encourages applications from those from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. We seek to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. Envision graduates will be guaranteed a first-round interview.
Please note: we are unable to support visa applications and therefore applicants must have the right to work in the UK.
To apply, please apply through CharityJob.
Closing date for applications- Wednesday 10 June (midnight)
Round 1 interviews (online) : Thursday 18 June
Round 2 interviews (in person- London): Thursday 25 June
We will only be contacting candidates who have been shortlisted for interview. The safety and wellbeing of the young people we work with is paramount at Envision. Successful candidates will be subject to a full Enhanced DBS check and reference checks. All new staff must attend safeguarding training during their induction period.
For more information on this role, please see the full application pack.
All answers should be no longer than 250 words.
The client requests no contact from agencies or media sales.