Mind in Brent, Wandsworth & Westminster has been delivering services and support for people living in these boroughs and in some neighboring boroughs for over 40 years. 

Our aim is to help people in our local communities to have better mental health and wellbeing and to live the best lives possible

This Support Worker role is to provide a high quality and flexible housing related support ensuring the service delivered meets Mind in Brent, Wandsworth & Westminster’s contractual obligations; ethical & agreed quality standards.

The post holder must have experience in support planning and risk management.

Are you passionate about supporting our clients on their journey to recovery?

About the role

Harrow Road is a 24 hour assessment and short stay accommodation service providing recovery and reconnection support; we work with a person centered approach to support clients away from the dangers of rough sleeping for good.

In the role of Recovery Worker you will:

• Work closely with the busy team to provide assessment and key-working support to clients.
• You will support clients with their personalised journey of recovery focusing on appropriate connection and move-on to longer term accommodation.
• Work in partnership with clients and relevant recovery and support services to ensure clients have the necessary support and tools to move into longer term accommodation.
• Work on the weekly shift rota that includes some early mornings, evenings and weekends.

What we’re looking for:

• Personal experience of homelessness or a sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs.
• The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
• Strong communication, influencing and reasoning skills and the ability to work with others and build effective relationships with people at every level.
• Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am, on 15 March 2021

Interview and assessments on: 30-31 March 2021

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Recruiting a Support Worker to join our Homelessness and Complex Needs service in Lambeth!

£22,360 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Lambeth Vulnerable Adults provides short-term supported accommodation for vulnerable adults, including single homeless people (and those with offending backgrounds and/or substance misuse needs), rough sleepers and refugees. 105 customers living in 19 properties receive low-to-medium level support through a floating support model, with higher needs customers accommodated in the service hub at Bellefields Road. Referrals come from Lambeth Assessment Centre and the borough's Pathway Manager.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The service provides specialist support to our customers in a range of areas including: borderline mental health issues, histories of complex offending and anti social behaviours, substance misuse issues, survivors of domestic violence and rough sleepers.
We work with some of the most complex and challenging people in the UK and every working day presents interesting - and unusual - incidents, situations and activities. Many of our customers will have been through the cycle of homelessness several times before, so a successful candidate will require an unquenchable can-do attitude and a healthy capacity for patience.
Given the complex traumas experienced by our customers we are ideally looking for emotionally resilient candidates that have some experience in dealing with complex and challenging behaviours and/or are interested in developing a therapeutic and psychologically informed approach and environment.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/supervision of Assistant Support Workers/domestic staff/Bank Support Workers where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication

Skills, Knowledge and Experience

Essential:
- NVQ Level 2/3 or equivalent experience in the social care/charity sector

Desirable:
- Experience working in homelessness

For more information or to apply please visit our website.

 Come and join us! You don’t need experience: your attitude and commitment to the role are more important.

You will be helping us to support people with Learning Disabilities and Autism to flourish and reach their full potential.

In April 2020 we have joined Certitude and we continue to grow as a social care provide in London.

Salary: £17,326.81 per annum

Hours: 38

Job Type: Permanent Full Time

Service: Learning Disabilities/Autism

Location: UB6

Benefits

• A stimulating work environment full of opportunities to learn and develop
• Generous annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS

About the role

The role of a Support Worker is to enable the people we support to manage aspects of their daily life.

Duties will include:

· Making a difference to the lives of those you support

· Help to use a range of recovery oriented and person-centered planning tools

· Ensure all plans and records relating to the people we support are accurate and up to date

· Support with everyday tasks to maximise the individual’s independence

· Work in a consistent and positive way with local managers and other team members to ensure people get a great service

· Undertake various levels of personal care and manual handling

About you

To be a Support Worker at Yarrow, experience is not essential. Full training will be given; however, the following are essential:

• Good communication skills (verbal and written).
•  Ability to motivate others and build confidence,
•  Ability to work on your own initiative and also be a great team player,
• Practical, adaptable and organised
• Have interests and skills that they are willing to share and get others involved
•  Ability to use technology – PC and modern technology equipment

About the Organisation

Do you want to be a Support Worker at Yarrow? Complete an application form or send us your CV and someone from the Recruitment Team will be in touch! We aim to respond to all applications within 24th hours from your application

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application as soon as possible to have the best chance of being considered.

Recruiting a Weekend Support Worker to join our Homelessness and Complex Needs Service in Westminster!

£11,180 per annum, working 20 hours per week plus 25 days Annual Leave pro rata, Pension schemes, Staff discounts, healthcare and more.

Hopkinson House provides 24 hour accommodation based support for up to 63 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

Hopkinson House implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

When working with individuals with Mental Health needs, who may display challenging, chaotic behaviours, regularly testing boundaries and have experienced multiple traumas as a result of abuse, neglect, years of long stays in mental health hospitals, it is integral that the postholder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

Support Workers within Look Ahead although not requiring formal experience or qualifications, need to demonstrate a high level of care and empathy as well as an understanding of the stigma's facing those that have been diagnosed with a Mental Health condition.
You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of 5-6 service users with needs aligned to their specialism.

This role requires working 12pm-10pm on weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Approachable, open & professional behaviour
- At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
- Drives change, enjoys dynamic diverse environments and demonstrates entrepreneurialism, creativity and innovation
- Demonstrates significant confidence and high levels of self-esteem
- Demonstrates significant levels of emotional resilience and a positive attitude
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about the business

Skills, Knowledge and Experience:

Essential:
- A basic understanding of the stigma and challenges faced by individuals that have been diagnosed with a mental health condition

Desirable:
- Experience of providing targeted recovery focussed support to individuals with needs mental health

For more information or to apply please visit our website.

Recruiting a Support Worker to join our Mental Health service based in Richmond!

GBP 22,360 per annum, 37.5 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Richmond Mental Health Accommodation Pathway supports people with complex and varying mental health illnesses living in the Borough of Richmond. We are currently recruiting for a Support worker to be based in the High Support Service in Teddington, part of the Richmond MHAP group of services. There are currently 12 customers living with a range of mental health conditions and complex conditions such as drug and alcohol misuse. Day to day duties include, but not limited to: developing and support customers to achieve recovery goals and reduce risks, support with medication, developing group activities, supporting with appointments, getting people ready to live on their own in the community.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/ Contract Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Specialist Support Worker to join our Mental Health Service in Lambeth!

GBP £22,927 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
- Support people who are struggling with medication concordance between the hours of 9am to 9pm 7 days a week
- Support people who are stepping down to more independence. This could be from registered to lower support accommodation; people returning to their homes after prolonged hospital admission
- Support to identify barriers to medication concordance
- Support to identify and achieve goals which may be towards medication self-management
- Provide administration and supervision support
- To increase the level of contact with people in their homes whose main requirement of support is connected to their medication
- To feedback to clinical team and other support providers progress with medication and other support needs and to quickly alert clinicians to any concerns
- To connect individuals, as appropriate, with other opportunities of social inclusion and support as part of the Living Well Network
- To develop links to community medication peer support
- To support the development of a more collaborative discussion with customers on how they are supported to receive medication

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Working well as part of a group or team as well as independently
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication

Skills, Knowledge and Experience:
Essential:
- At least a year of previous experience working in a Mental Health sector
- Excellent organisational skills
- Emotional resilience
- Able to assess risk
- Computer literate
- Self reflection
- Ability to work independently
- Candidates must demonstrate an understanding of the challenges facing people with mental health needs

Desirable:
- NVQ Level 2/3 or equivalent

For the full job description, please visit the Look Ahead website

Recruiting for a Night Support Worker to join our Young People Service in Ealing!

GBP £22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a small and specialist semi-independent living (SIL) service for young people leaving care aged 16-21 providing a high level of support to young people with a variety of complex needs. The service supports six young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers, Night Support Workers and a specialist worker, who works across our sister Service Horn Lane.

Job Overview:
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Completing the relevant recording and reporting of customer incidents and missing persons episodes
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Confident in lone working and working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Essential:
- NVQ Level 2 or equivalent with some previous relevant sector work experience

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting a Senior Support Worker to join our Homelessness Service in Kensington and Chelsea!

£23,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Cromwell Road is a 54-bed hostel for adult men who are street homeless or at risk of becoming homeless. As a medium-high level service addressing a range of complex needs - including substance misuse and mental health - it supports customers with issues such as life skills, health, training and employment, developing their ability to maintain tenancy and live independently in the community. The hostel is staffed 24/7 and works in partnership with on-site alcohol and drug services.

The post holder will be fully involved in all aspects of the day to day support of service KPI on housing management, move-on coordination with RBKC move-on officer through PRS pathway. Lead and develop customer's independent living skills and readiness to move into the community, competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the team leader, Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Key Responsibilities:

- Lead and motivate team in maintenance of a positive local culture within CR service
- Deliver effective support & needs assessment of move-on plan and support the team to implement RBKC move-on protocol in the service.
- Responsible for managing external relationship of service with move-on officers at RBKC working in partnership to achieve the objective set in throughput contractual obligation.
- Ensure that all referrals in the service are prioritised following our local policy and procedures to fill the voids and reduce waiting times.
- Lead on weekly updates and support management to ensure frontline desk staffs are supported to carry out their roles effectively.
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Lead on move-on viewing, support customers to attend viewing and tenancy sustainment for 1 month after move to set up their bills etc.
- Lead on activities in the service that improve independent living, support activity groups in the service, cooking group, art group, etc.
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Essential:
- NVQ Level 3 or equivalent experience in the social care/charity sector

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

Interviews will start taking place week commencing 1st March 2021.

For more information or to apply, please visit our website.

An exciting opportunity to join Certitude as a Support Worker as we continue to grow as a Social Care provider in London.

Salary: £10.61 per hour (£20,810.04 per annum)

Hours: 37.5 hours

Job Type: Permanent

Service: Mental Health

Location: Brixton (SE24)

Positions Available: 2

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 33 days annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care vouchers
• Travel season ticket loan & Cycle to work Scheme (eligible after a years service)
• Perkbox

About the role

The role of a Support Worker is to provide specialist expertise and support to facilitate teams in achieving person centred outcomes for the people we support with Mental Health conditions to maximise the individual’s independence and enable them to be active in their communities.

Duties will include:

• Build great relationships with the people we support and the people important in their lives (families, other staff, and external professionals). Know their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths; helps them tackle their challenges and achieve their goals.
• Ensure people are supported in everyday tasks in a respectful way that meets their individual needs and preferences and enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible.
• Ensure all the plans and records relating to people are accurate and up to date using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
• Support people to have their own voice heard wherever possible and where needed speak up for them and their interests e.g. when out and about, with other professionals, within the team. Consistently look to find ways to ensure people have as much power and control over their lives as possible.
• To observe changes within the individual’s circumstances and respond accordingly as well as the ability to undertake personal care tasks in a sensitive manner to meet the needs of the people we support.
• To use information technology (including a computer) to undertake a range of administrative tasks and to follow procedural guidelines and complete appropriate documentation in required formats and to compile detailed written reports and be able to communicate clearly to people we support, employees and other professionals all the while understanding the nature of confidentiality.

About you

To be a Support Worker at Certitude, the following are essential:

• Experience of working or supporting people within the mental health field and of enabling people with mental health to take positive risks in their lives
• Knowledge of safeguarding
• The ability to assess and respond to changing levels of risk and to work safely to ensure incidents are managed effectively
• A good understanding of accountability, confidentiality, and professional boundaries.
• Ability to set boundaries, challenge appropriately and manage conflict constructively.
• Ability to communicate clearly verbally and in writing to groups and in meetings

About the Organisation

At the Certitude Group, we are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1800 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 staff and volunteers with a turnover of £48m.

Our Values

• Working Together
• Continuously Improving
• Inspired by People
• Dependable

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch!

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP

Please Note: We encourage candidates to apply as soon as possible. IRMO reserves the right to close the Job-Ad as soon as a suitable candidate is found. Please do not send CVs as we do not shortlist from CVs. The role is temporarily home-based due to Covid-19, we require candidates to be available to work from an office-based location at any time. 

The postholder will be responsible for the delivery of high-quality advice and coaching services to support participants to secure and/or progress in employment and for developing relationships with local partners to enable participants to access employment, training, and volunteering opportunities.

• Hours: Part-time, 22.5 hours per week
• Contract: Fixed-term until September 2021
• Pay band: £25,052 (pro-rata)
• Annual leave: 30 days per year (pro-rata)
• Deadline to apply: Rolling 

Do you have a genuine interest in supporting vulnerable women to transform their lives?

About the role

We have an exciting opportunity for an enthusiastic and dedicated person to join the Westminster Mental Health Pathway to support clients at our Women’s Service providing support to women who are supported by community mental health teams and who have a history of homelessness and complex psychological and mental health issues. You will be joining a team dedicated to providing clients with a safe environment in which to build their confidence and promote opportunities for positive change to inspire hope and bring about real and lasting change for our clients.

In the role of Recovery Worker you will oversee a caseload of clients, working with a person centered approach towards their individual recovery. You will provide essential support and advice; empowering them to make relevant changes to thrive in their community.

You will also work in partnership with a multi-disciplinary team of support staff, specialist staff and external partners and will be responsible for providing guidance and support to our residents, staff and visitors.

What we’re looking for:

• We believe in lived experience; we are looking for inspirational, committed individuals who have the ability to use their own experience to provide encouraging; empathetic and consistent support to vulnerable women.

• This role will suit those with personal experience of homelessness, mental health issues and distress and who may have used homelessness, mental health, criminal justice; alcohol use, substance use, and/or recovery services.  

• The understanding and experience of mental health models such as Person Centered Approach and Open Dialogue.

• Strong communication, influencing and reasoning skills and the ability to network and build effective relationships with a variety of different people.

• Excellent organisation, and problem solving skills and the ability to manage your workload and prioritise effectively.

  *For genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

  What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 16 February 2021

Interview and assessments on: 25-26 February 2021

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Recruiting a Specialist Support Worker join our Homelessness and Complex Needs Service in Westminster!

£23,543 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hopkinson House provides 24 hour accommodation based support for up to 63 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

Hopkinson House implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

When working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly testing boundaries and have experienced multiple traumas as a result of abuse, neglect, years of street homelessness, or long stays in mental health hospitals, it is integral that the postholder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of 5-6 service users with needs aligned to their specialism.

This role requires working on a shift pattern; 8am-4pm, 2pm-10pm and weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Key-working the most complex service-users with particular needs aligned with the postholders specialism;
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions, leading on partnering with specialist stakeholders;
- Upskilling staff team in particular area of expertise
- Developing productive relationships with partner organisations to improve service outcomes

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Embraces a Psychologically Informed approach
- Is capable of maintaining unconditional positive regard
- Views challenging behaviour as a support need
- A strong leader with excellent interpersonal skills
- Socially adept, networks widely, well connected in sector, influential
- Approachable, open & professional behaviour

Skills, Knowledge and Experience:

Essential:
- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) or experience in the social care/charity sector.
- Experience building and develop strong professional partnerships with external providers aligned to their specialism

Desirable:
- 2-3 years experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis.

For more information or to apply please visit our website.