Support Worker Jobs
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Victim Care Advocate to join our Triage team in South Yorkshire, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As a Triage & Early Intervention Officer, you will be:
You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.
The Caseworker (known internally as a Victim Care Advocate) role will provide advocacy and support to those affected by crime across Humberside. This role is home-based with travel required within the Humberside area and is initially for a fixed term period, ending on 31st March 2025 to cover secondment.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As a Caseworker, you will;
- receive incoming referrals from a range of sources including the police, other agencies & individuals
- assess needs & risks & action plans with those affected by crime
- use our case management system to update case notes & record risk & needs
- give up to date information to victims of crime about the criminal justice system process
- liaise with other agencies where required to provide advocacy for the service user
- work with other criminal justice system agencies to ensure a trauma informed & victim friendly response
- promote the service, ensuring it is accessible & open to all
- work with the wider team to ensure an effective, trauma informed service
You will be a confident and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations. You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 18 hours a week. The hours are fixed covering a rolling 24/7 rota, working a 6 hour shift, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed hours of:
Week 1: Monday 9am-3pm, Thursday 9am-3pm & Saturday 10am-4pm
Week 2: Wednesday 4pm-10pm, Thursday 4pm-10pm & Sunday 12pm-6pm
Week 3: Monday 4pm-10pm, Tuesday 4pm-10pm & Wednesday 5pm-11pm
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Fixed Term until 31 March 2025
HMP Leeds
Ref ACA-243
Are you a highly organised, proactive and compassionate individual with a proven record of working with services and clients within the criminal justice sector, accommodation and advice/support services? Are you looking for an exciting new career opportunity?
If so, join St Giles as an Accommodation Adviser where you will provide tailored accommodation support to men in custody and under probation supervision in the community, with the aim of supporting them to overcome barriers to obtaining secure and stable accommodation so that they can successfully reintegrate into society.
About St Giles
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As our Accommodation Adviser, you will complete an Initial Needs Assessment (INA) with each service user using a strength-based approached within agreed contractual timeframes, before assessing need and risk, alert to changes that could indicate change in risk or serious harm, including personal safety and safeguarding.
You will contribute to the design and delivery of an effective and solution-focused accommodation plan and advise and support service users to achieve successful outcomes utilising your specialist housing knowledge and a comprehensive understanding of accommodation and local service provision. You will also be expected to maintain and build new relationships with social and private housing providers and within the criminal justice sector, voluntary and statutory agencies. Monitoring progress and recording on digital systems is also a key duty.
What we are looking for:
- Relevant housing qualification or extensive experience
- Strong experience of working as a key part of a high-performing team
- Experience of using digital technology and of providing evidence for external audit purposes
- Knowledge of the main issues affecting homelessness and rehabilitation of offenders
- A sound understanding of how staff with lived experience can provide additional value
- Outstanding interpersonal, relationship-building and communication skills, both verbal and written
- A collaborative, flexible and professional approach to your work.
Please note this role requires Enhanced Adult DBS checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 11 p.m. on 13th June 2024.
Prison Facilitator - HMP Lincoln
Location: Lincoln
Salary: £27,584
Hours: Full time (35 hours per week)
Job Type: Full time
Contract Type: Permanent
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Lincoln Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Lincoln, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the 17 June 2024 (online).
REF-213991
This is an exciting opportunity to join Equation, a Nottinghamshire based, award winning and innovative charity dedicated to preventing and responding to domestic and sexual violence and abuse.
We are looking for a part time Intervention Worker to join our Domestic Abuse Perpetrator Programme Service – the Your Choice Project (voluntary perpetrator programme).
Our Domestic Abuse Perpetrator Programme Service aligns with the Respect Standards – a framework for safe, effective, and survivor-focused work with perpetrators of domestic abuse in the UK. Due to specific requirements of the role (in line with Respect Standard B6) we are looking to recruit a male candidate to this post.
The Intervention Worker will be responsible for delivering sessions (group and one to one as may be required) with people who recognise that they are or have been using power and control to abuse their partner, ex-partner or family member and who want to address this behaviour. The Intervention Worker will undertake such sessions in a way that prioritises the safety of those at risk from domestic violence and abuse.
We are looking for someone who has experience of providing group work and/or one to one counselling and an understanding of:
-
Domestic violence and abuse and its effects on survivors
-
Why some people use abusive behaviours in relationships
-
The range of models used in addressing abusive behaviour
-
Safeguarding procedures in relation to children and vulnerable adults.
To find out what a day working within the Your Choice Project could be like, click on this link A day in the life of a Your Choice Project Interventions Worker | Equation
We are an equal opportunities employer. We strive to ensure our services are representative of the communities we work with, particularly in terms of the protected characteristics under the Equality Act 2010 or in terms of personal/professional experience of domestic violence and abuse.
Appointment will be based on merit and subject two satisfactory references and a DBS check.
Role Details
Working hours: 18.5 hours per week
Working days: Monday, Tuesday and Thursday
Working terms: Fixed term contract until 30/09/2025 with possible extension funding dependant
Salary: £26,671 per year pro rata
Applications deadline: 9am on Wednesday 29th May 2024
Interviews: Thursday 28th March 2024 (subject to change)
The client requests no contact from agencies or media sales.
Prison Facilitator - HMP Wormwood Scrubs (London)
Location: London
Salary: £17,750 (£29,584 FTE)
Hours: 21 hours (3 days per week)
Job Type: Part time
Contract Type: Permanent
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wormwood Scrubs. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the week commencing 3rd June 2024 (online).
REF-214023
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual
HMP Foston Hall and HMP Sudbury - Derbyshire
Ref: TMP-241
Are you a proactive, target-driven and collaborative individual with a proven record of assessing vocational qualifications to adults facing disadvantage and the ability to support people who have multiple and complex needs?
If so, join St Giles Trust as a Trainer Assessor, where you will provide a quality service to prisoners at HMP Foston Hall and HMP Sudbury who work across the establishment as peer advisors, which will involve training, supporting and assessing peer advisors to achieve their Level 3 Certificate in Advice and Guidance and other vocational qualifications whilst supporting them to progress onto further opportunities and sustainable employment.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Working as part of a larger Trainer and Assessor team, you will work with allocated learners to produce realistic assessment plans, assessing learners using a range of assessment methods appropriate for the vocational qualification assessment criteria, and provide vital one-to-one support to learners as appropriate, ensuring you monitor their progress towards timely completion and certification.
We will also rely on you to liaise and work in co-operation with the Trust’s internal quality assurers to ensure compliance with standards, to attend and participate in internal and external meetings, best practice seminars and continuous professional development opportunities, plus undertake the administration necessary for tracking learner progress. Working constructively with colleagues to achieve project targets and responding to requests for information are also both important elements of this role, as is supporting local community projects with advertising, recruiting, and facilitating Release on Temporary Licence (ROTLS).
What we are looking for
- Experience of working to targets and recording information to enable effective performance monitoring
- Level 3 Certificate in Assessing Vocational Achievement (or equivalent assessor certification)
- Sound understanding of the issues faced by project participants in accessing and sustaining training or employment and how these can be overcome
- Demonstrable ability to support and motivate learners with multiple complex needs
- Proven ability to apply a creative approach to assessing
- Ability to effectively assess evidence and identify assessment criteria using a range of assessment methods
- Excellent interpersonal, relationship-building and communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. Successful applicants must therefore submit an Enhanced Adult Workforce DBS Check. Prison vetting is also a requirement for the role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.
Closing date: 9th June 2024
As an equity and inclusive employer, we welcome all applications, but we would particularly welcome applications from Global Majority People (Black, Asian, Brown, Dual Heritage), those living with a disability, those from a neurodiverse group, or have another protected characteristic. We value the positive impact and diversity that your lived experience can bring to our organisation.
Successful candidates should expect to be appointed at the starting point of the salary scale. A higher salary will only be considered for exceptional candidates with strong evidence of relevant experience
HMP Pentonville
Job Summary
Are you a highly motivated, compassionate and collaborative individual with a proven record of assessing vocational qualifications to adults facing disadvantage? Do you have the ability to support people who have multiple and complex needs?
If so, join St Giles as a Conflict Resolution Caseworker at HMP Pentonville, where you will deliver the weekly induction session, provide ongoing one-to-one mentoring to young people, as well as support sessions on transitions to other establishments or the community.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As our Conflict Resolution Caseworker, you will prepare, plan, and deliver Conflict Resolution sessions to individuals in prison, ensuring all sessions are appropriate and contextualised to reflect the local needs of the prison and its changing population, plus deliver additional tailored sessions as necessary to individuals who are unable to attend the group sessions or who require additional support. You will work with allocated learners to produce realistic assessment plans in accordance with Awarding Organisations' requirements and provide one-to-one support to learners as appropriate and monitor their progress towards timely completion and certification.
We will also count on you to assess learners using a range of assessment methods appropriate for the vocational qualification assessment criteria, provide detailed monthly and quarterly evaluative reporting, plus maintain accurate records of one-to-one work, case notes, session delivery and data collection.
What we are looking for
- Experience of working to targets and recording information and statistics to enable effective monitoring of performance against target
- Relevant Level 3 qualification (Advice and Guidance, Youth Work)
- Sound knowledge of the issues faced by project participants in accessing and sustaining training or employment and how these can be overcome
- The ability to support and motivate learners with multiple complex needs
- Excellent IT, interpersonal and communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Adult DBS check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 6 June
Interview date: 12 June
Full- Time/Fixed term contract until 27th June 2025
Wolverhampton
Ref Code: KEY-241
Are you a proactive, collaborative and compassionate individual with a proven record of engaging positively with young people, families, offenders or other vulnerable groups? Do you have strong experience of providing support, advice and advocacy and the ability to assess clients’ needs?
If so, join St Giles Trust as a Keyworker where you will play an integral part in the new specialist multi-agency and multi-disciplinary Young Persons Team in Wolverhampton providing a high-level service to vulnerable or at-risk young people (11-25) and their families across the different levels of need and support, from early help to children and young people in care.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As a proactive member of the multi-disciplinary team, you will share best practice with other team members in relation to approaches and strategies to support and engage young people and their families to achieve best outcomes, plus work collaboratively to develop plans of support and promote programmes of social education, activities, support, advice, and information, using a range of multi-sensory methods.
We will count on you to build positive relationships and promote the value of lifestyle changes to the client group and their families and to ensure that the voice of the child and young person remains central to their support and that they are proactively encouraged to build and contribute to their own programmes. You will contribute to multi-disciplinary assessments of children and families in need of support and provide both proactive planned programmes of support and an intensive service which will include interventions to support emotional wellbeing and health and substance misuse; creative arts activities; support responding risks of criminal, gang and/or sexual exploitation; mentoring; and sports activities. Maintaining accurate records of support and interventions is also a key duty.
What we are looking for:
- Experience of engaging successfully with challenging people
- Experience in negotiating with partner agencies to establish links to further the aims of the project
- Experience of working to targets and recording information for performance monitoring
- An understanding of the client group and the challenges and motivations of young people
- Sound knowledge of using monitoring systems to record all aspects of the project
- Able to recognise the signs of child sexual exploitation (CSE) and take appropriate action
- Ability to set up and operate systems to monitor and report on work
- Excellent IT, interpersonal and communication skills, both verbal and written.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. An enhanced Child and Adult with Child Barred DBS check is required for all successful applicants.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 2nd June 2024 at 11pm.
£11,500 - £12,500 pro rata (full time equivalent of £23,000 - £25,000 pa)
Fixed Term Contract until 30th September 2024
Part-time – 17.5 hours a week
Swansea
Ref: CFC-231
Are you a driven and compassionate individual with excellent people skills? Do you have the skills and commitment to undertake a role that’s diverse and fast-paced? Then join St Giles as a Children & Families Caseworker and you will be embarking on a highly rewarding and career-enhancing position.
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.
BACKGROUND:
For many families there are issues that precede a young person’s gang involvement. Personal circumstances typically involve poverty, unsuitable housing, separation, family conflict, domestic abuse, substance misuse, mental health and imprisonment.
Gang involvement increases the risk of violence and victimisation to the young person, their friends and their family, therefore, it essential when supporting young people to exit gangs we adopt a ‘whole family’ approach.
A ‘whole family’ approach involves working with the family to assess risk, ensuring all family members feel safe, mentoring young people who are involved in or at risk of gang and serious youth violence and offering holistic support to enable the family to achieve their potential and raise aspirations.
Without the right support, families can become trapped in a cycle of homelessness, crime, unemployment and poverty that is passed on from generation to generation.
St Giles Trust solution to this stark reality is our Children & Families Service. The C&F team offer an intensive and holistic approach that seeks to understand the complex and inter-related family issues behind poverty in order to resolve them. Children & Families Caseworkers break the cycle, unlocking chaotic families’ potential, and empowering them to raise themselves out of poverty.
Key Deliverables:
- To develop and maintain relationships with other agencies, ensuring a steady flow of referrals to the project; in particular schools, PRU’s, Youth Offending Services and Children’s Social Care.
- To support families using a 1:1 tailored and holistic practical & emotional support to improve mental health & wellbeing, housing, finances, living environment and increase their readiness to engage in training and employment
- To complete initial needs assessments with families and support them to develop individual action plans and regularly review to assess progress
- To promote inter-agency collaboration in the assessment and planning process and to include involved agencies in the delivery of the services
- To carry out and review thorough risk management plans with families ensuring each family member has an age-appropriate safety plan
- Provide a client led support service that responds to individual’s needs. Key elements will include supporting with housing, finances, schooling, parenting, health and wellbeing, ETE and criminal justice
- To support families who are affected by domestic violence, this will include working with victims and perpetrators
- To deliver the service in a timely and targeted manner, working through identified issues on the action plan, promoting case closure as an achievable outcome
- To close cases effectively and positively, identifying a survival plan for the client that can be used for ongoing support and agencies that can be used if serious problems develop in the future
- To support the Team Leader with other tasks as and when required
- To carry out any other similar duties as required, including providing support to other St Giles Trust projects on occasion.
What we are looking for from you – Person Specification
When completing your application form please address the points marked with (A) set out below.
Experience:
- Experience of working with socially excluded children, young people and adults. (A)
- Experience of providing advice and guidance and/or mentoring to Families. (A)
- Experience in negotiating and networking with partner agencies to establish links to further the aims of a project.
- Experience of successfully engaging with challenging families and young people, for example people those who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.
Qualifications:
- Mentoring Level 3 qualification (or be willing to work towards this). (A)
- Any other level 3 and up qualifications.
Knowledge:
- Knowledge of anti-discriminatory working practices, and the implications of both within the working environment.
- Practical application of diversity awareness and unconscious bias in employment.(A)
- Knowledge of and commitment to safeguarding practices and policies, and an ability to promote safeguarding among vulnerable clients and colleagues. (A)
Skills & Abilities:
- Ability to be a flexible and co-operative member of a team.
- Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular barriers faced by people with lived in experience. (A)
- Ability to work alongside other professionals, professionally representing St Giles Trust
- The ability to use and develop monitoring systems to record all aspects of the project, and the ability to write case studies on sessions with young people.
- Ability to calculate risk and implement safety procedures when engaging with clients.
- An ability to recognise the signs of child sexual and criminal exploitation (CSE and CCE) and, following safeguarding policies and measures, take appropriate action.
- Strong IT skills including proven experience of using Word, PowerPoint, Excel and Outlook in a similar work environment. Ability to work with case database (e.g. Inform) on a day-to-day basis.
Attitude:
- Commitment to consultative & collaborative ways of working.
- Commitment to and understanding of safeguarding and professional boundaries.
- Respect for the values and ethos of St Giles Trust.
- Personal and professional integrity. (A)
- Positive attitude towards staff, clients and our Peers/volunteers.
- Emotionally Resilient. (A)
What we will do to support you in this role
We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:
- On-going and targeted learning and development that will support and enable you to deliver the role to a high standard;
- A full induction;
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an enhanced DBS.
Please note this role requires Enhanced Child and Adult Workforce with Child Barred list
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 11pm, Tuesday 25th June 2024
Job Summary
Are you a proactive, compassionate individual with proven experience of supporting young people with housing support and tenancy sustainment and of supervising staff and volunteers? Are you looking for a career-enhancing new opportunity?
If so, join St Giles as a Senior Specialist Mental Health Floating Support Worker where, working as part of a high-performing team, you will offer vital support to young people who require assistance when moving into independent living in order to address support needs and sustain their tenancies, as well as managing and supporting a Caseworker and volunteers to this new project.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will lead by example, be the day-to-day expert within the team and be a positive role model to the team of caseworkers, escalating any concerns to the Team Leader or Service Manager as required. Working as part of a multi-disciplinary team, we will rely on you to provide support, advice and advocacy for young people and their families regarding accommodation, and to produce support and risk management plans based on assessments, while also delivering a holistic support service that will include practical help such as social and housing support, ETE options, benefits work, debt advice, liaising with utilities, appearing in court, and cleaning.
We will also rely on you to ensure, on a daily basis, that all monitoring information and evidence is being recorded and collated in line with agreed processes, that you contribute to the services’ out of hours rota as required, plus work closely with the Team Leader and Service Manager to ensure the team can work effectively e.g. identifying training opportunities and peer-supervision.
What we are looking for
- Proven experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation
- Experience of using support plans to enable young people to successfully access and sustain accommodation and support services
- Substantial experience of providing support, advice and advocacy
- Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project
- Substantial experience of assessing risk and implementing safety procedures when thinking about young people involved in or at risk of violence or exploitation
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Ref: MHSC-241
Closing Date: 06 June 2024 Interview Date: 13 June 2024.
Fixed term contract until 31 March 2025
Location: covering Wales - hybrid working remote/our Cardiff office
Ref: DTL-241
Are you a proactive, influential and collaborative individual with a proven track record of managing Customer Relationship Management systems, including inputting data and creating reports? Do you have strong experience of working in services managing a data team in a busy and pressurised environment?
If so, join St Giles as our Finance Benefit and Debt Data Lead, where you will play an integral role in our work by supporting the management of HMPPS contracts delivering Finance Benefit and Debt services across Wales.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this exciting opportunity
The focus of this key role will be to manage the data team to support colleagues across one or more contracts awarded by the HMPPS to deliver Finance Benefit and Debt (FBD) in Wales. We will expect you to monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) and the CAS itself to ensure all inputting is accurate and within agreed timescales, providing regular activity reports to the FBD Contract Manager.
We will also rely on you to be the primary point of contact for all enquiries, both external and internal, to ensure communication channels are clear and effective, while also liaising closely with external stakeholders, delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner. Developing and maintaining processes for recording and monitoring resource allocation and positively representing the St Giles Wise partnership in all external meetings, including conferences, seminars, and other events are also vital elements of this role.
What we are looking for
- Experience of working in services which provide support to people who have faced adversity and disadvantage
- A sound understanding of the barriers faced by people with complex and multiple needs
- Understanding of Trauma Informed practice and how to apply it in supporting service users
- Knowledge of risk/safeguarding best practice and of relevant services in the local community
- The ability to input data onto Customer Relationship Management Systems accurately
- Impressive interpersonal, prioritisation and communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work.
Please note this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 26th May 2024.
Closing date: 29th May 2024
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for someone with experience of delivering a successful support programme to service users in a prison, probation or social care setting to join us as an Older Prisoners’ Activities Assistant Manager within The Salvation Army, this position is called CAMEO Assistant Manager.
In partnership with HMP Liverpool and Liverpool City Council we run CAMEO (Come and Meet Each Other) a programme which offers a supportive, caring and stimulating environment for older people in prison. As Assistant Manager you will assist in setting up an innovative and engaging day centre which will provide meaningful activity and positive relationships, improves wellbeing, reduces social isolation and offers opportunities for rehabilitative interventions.
Key Responsibilities:
- Build positive relationships with service users and maintain effective stakeholder relationships with internal and external agencies in order to develop innovative and collaborative approaches to meet the needs of the prisoner cohort
- Assist the Manager in ensuring that all relevant administration, data collection and analysis is collated and reported on, including monthly and annual reports to line management
- Be an active part of the wider CAMEO team, bringing meaningful contributions to team meetings, departmental strategy and development of the wider CAMEO programme
- Contribute to any security checks, planning and risk assessments as needed
- Undergo training in safeguarding, security awareness, conditioning and manipulation awareness, and other HMPPS/TSA training deemed necessary by line management
To succeed, you will need:
- Good experience of delivering a successful support programme to service users in a prison, probation service or social care setting
- Good experience of working collaboratively with multiple agencies and stakeholders
- Good interpersonal skills with the ability to develop successful and collaborative working relationships with service users and colleagues, including vulnerable client cohorts
Benefits:
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; season ticket loan and an employee assistance programme.
Appointment subject to satisfactory references, proof of right to work in the UK, a satisfactory Enhanced DBS with Barred List Check and Prison Security Clearance.
As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.