Supported Housing Administrator Jobs in Westminster, Greater London

New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.

In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis.

As part of our service, we also aim to deliver a weekly group conversation class for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. While you will work with all young people in the service and support regularly with our day centre delivery, this role will focus on expanding our JET service to young refugees and asylum seekers, developing specialist networks and partnerships, and pathways to appropriate opportunities.

• Starting salary: £31,200
• Deadline to apply: 9am Tuesday 25 June

Please see our Job Pack for more information on the role.

Arts Emergency has been supporting young people through our mentoring programme since 2011. During this time, we've seen a huge community of mentors from across the UK's  creative industries come together to support nearly 2,000 underrepresented young people to pursue higher education, creativity and careers.

As the London Mentoring Officer, you will work as part of a small team to recruit, match and support mentoring pairs across London. This is a busy, fun, and rewarding role where you'll get to work independently while being supported by the Mentoring team, and the wider Arts Emergency team around the country.

The ideal candidate will be passionate and driven to make a positive impact on the world. They will have the self-discipline to work independently and the confidence to communicate proactively with the wider team.

The role can be home or office-based, or hybrid but regular travel across London is essential as part of programme delivery. 

Qualifications
No specific qualifications are required for this role

Experience

• Experience working with young people aged 16-18
• Experience of project management within a service delivery context
• Experience of managing relationships with partner organisations and/or skilled volunteers
• Experience of programme delivery in a related field (e.g. youth work, arts and culture, education)

Skills & Abilities

• Excellent interpersonal and relationship-building skills with diverse stakeholders
• Good presentation skills and confident at public speaking
• Good administrative and organisational skills
• Time management skills - the ability to work to deadlines, and under pressure, balancing several priorities at once
• Capability in using standard office programmes, web-based apps, and databases

Knowledge

• Knowledge of the context and issues affecting young people in London aged 16-18
• Knowledge of the creative and cultural industries in London
• Knowledge of the education system 

Job Responsibilities

• Recruit and maintain a network of volunteer mentors, in collaboration with the wider Mentoring and Arts Emergency team
• Organise mentor training events and carry out necessary safeguarding measures, including enhanced checks with the Disclosure and Barring Service (DBS) for volunteers
• Manage existing relationships and develop new ones with schools, colleges, and other referral partners
• Manage application and onboarding processes effectively
• Ensure the best possible mentor matches for young people and provide high-quality support throughout their mentoring relationship
• Develop value-added opportunities for mentees to gain first-hand knowledge and experience in their fields of interest, and to achieve their personal goals.
• Monitor the programme and share updates proactively with the Mentoring Manager, including reviewing and responding to mentor reports
• Ensure compliance with all relevant policies and procedures, flagging causes for concern with the Designated Safeguarding Office

To apply:

1. visit the Arts Emergency website

2. download and read the Job Pack thoroughly

3. follow the instructions on how to apply stated in this document

4. Deadline to apply: 1 July 2024, 10am

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.

It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.  

Have you got a comprehensive understanding of the UK sporting sector? Have you got a knowledge of the motivations behind, and barriers that exist to, student sporting participation? If the answer is yes, then we want to hear from you.

Our ideal candidate will support the delivery of the Club Development programme for TeamUCL and provide support and guidance for student leaders, enabling them to run their clubs effectively. The right candidate will also support with the delivery of the TeamUCL Elite Athlete and Team Performance Programmes. The successful role holder will proactively assist sports clubs in developing sports participation opportunities and performance pathways for identified target groups through development planning.

This a full time and permanent role. This role is also a hybrid working role with a minimum of 40% office-based, but at certain times of the year we will need the post holder on site much more than that.

Interviews will take place on Monday 15 July (in-person only).

We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation. 

SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.

We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.

The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.

24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.

The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.

Main Responsiblities: 

• Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
• Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
• To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation. 
• To support the Professional Officer in ensuring all the organisations charitable obligations are met.
• To support the Professional Officer and SAPHNA team as required in any other related work- streams.
• Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.

The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.

Can you help us to support new dads and dads-to-be?

We are recruiting a Dad Matters Coordinator to help us reach more families across Barnet, Brent and Harrow. They will work alongside our team of Coordinators, local Family Hubs and a range of services including Maternity, Health Visiting and Children's Services. 

The Dad Matters Coordinator will deliver a range of universal and targeted interventions aimed at fathers in the First 1001 Days. They will support dads and other male carers with attachment and bonding, mental health and access to service. They also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways. Addtionally, they will help develop and run sessions with dads and will  be at the forefront of growing our Dad Matters volunteering opportunities.

This is a new post, and we are looking for someone who can build on our existing relationships and make a real impact on the mental health and wellbeing of new dads and dads-to-be. 

The work requires a combination of field-based community engagement and training, and regular days in the office which is in Finchley, Barnet.

Job title: Grants Manager 

Responsible to: Senior Grants Manager

Line Management: None currently

Location: Central London. We offer flexible and hybrid working but office-based work will be essential on a regular basis.

Salary: £43,000 per annum 

Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.

Main purpose of role: To manage the day-to-day running of our grant programmes to organisations and support the practical implementation of any new grant programmes from application process through to due diligence and record maintenance.

Main duties and responsibilities:  

Grant management 

• Act as the first point of contact for grants to organisations.
• Manage a portfolio of organisational grants that deliver our theory of change outcomes.
• Provide full grant management of our organisational grants, including: preparing grant deeds, keeping track of payments and reporting requirements, distilling learning, to grant renewal considerations.
• Organise and conduct regular meetings with funded organisations to learn alongside organisations and see the work in action.
• Implement grant making processes that reflect best practice and encourage learning through our grant making. 
• Keep up-to-date with changes and developments in the external environment and work with colleagues to reflect this in strategy and practice.

Grant programme development 

• Undertaking scoping and research for new grant programmes, and developing practical knowledge about new programme areas as required.
• Providing project management support for new grant programmes alongside the Senior Grants Manager.
• Taking a lead on the negotiation of new grant agreements.
• Managing the day-to-day processes required by any new grant programme from concept through to advertising the fund, assessing grant applications, due diligence, writing recommendation papers to trustees, to awarding funding and gathering and sharing learning.

Other activities  

• Working with the Impact team to develop our monitoring and evaluation capabilities with funded organisations.
• Working with the Partnerships and Participation Manager and Policy and Best Practice Manager to ensure that our grant making processes are informed by the key stakeholders. 
• Working with our fundraising and communication team to ensure we are communicating effectively with supporters about our work.

This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression. 

Person Specification 

Experience 

• Grant management.
• Monitoring and evaluation. 
• Liaising with a range of stakeholders.
• Knowledge and understanding of the range of situations facing people experiencing homelessness.

Skills and abilities

Essential:

• Experience of managing multiple projects with competing priorities. 
• Can demonstrate strong analytical skills to be able to interpret information and data.
• Experience of maintaining confidentiality in line with current GDPR legislation and company policy and procedures.

For more information on this role, please see the application pack attached. 

How to apply 

If you would like to join the St Martin-in-the-Fields Charity team as Grants Manager, please provide the following via our online jobs board:

• A current comprehensive CV (no longer than two A4 pages) outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent)
• A covering statement (no longer than two A4 pages) supporting how you believe your skills and experience match the requirements of the job description and role specification

Closing date:  Sunday 30th June 2024, 23.59pm

Interviews will be held in person at St Martin-in-the-Fields in the week beginning 15 July 2024. 

Battersea’s Human Resources department provides expert advice, guidance and support by working in partnership with leaders, managers, teams and people across the organisation. Within the Human Resources department sits the Learning and Organisational Development (L&OD) Team that works strategically to build organisational capacity through delivery of our L&OD Strategy. L&OD works in partnership with the organisation, developing solutions that are aligned to our mission and strategy and are a good fit with our culture and people, combining face to face and digital learning experiences. 

The L&OD Coordinator will play a key part in a team who are passionate about culture and people development are trusted throughout Battersea. They will take responsibility for the co-ordination, planning and administration across the L&OD Team, acting as a first point of contact for all queries ensuring a responsive and customer focused service. They will provide timely and accurate coordination of activities across all areas of the L&OD function, and will have excellent organisational and communication skills, have a pro-active and professional approach and work effectively within a team and with stakeholders.

The ideal candidate for this role will be someone with experience of working in a fast-paced coordinator and/or administrative role in human resources, learning and development or organisational development, with a high level of accuracy and attention to detail. 

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd June 2024

Interview date(s): 27th June 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Settle is a charity that supports young adults as they leave the care system and move into their first home. We provide intensive one-to-one support addressing practical life skills, sustaining a tenancy and managing emotional wellbeing. Our preventative approach to homelessness helps care-experienced young people to make long-lasting changes and thrive.

This is an exciting time to join Settle as we look to invest in and grow our fundraising and development capabilities. As Trust and Foundation Fundraising Manager, you’ll be working to generate income which will enable Settle to expand its reach, achieve its strategic goals and, ultimately, make a real difference to the amazing young people we serve.

You’ll work closely with our senior leadership and support team to help deliver our fundraising strategy. Reporting directly to our Head of Fundraising, you’ll lead on writing grant applications, reporting to funders, managing our prospects pipeline and developing and nurturing long-lasting and rewarding relationships with Trust and Foundation funders.

As a potential candidate, you’ll bring at least two years of grant-writing experience to the role and a strong track record of securing 5-6 figure sums. This is an ideal opportunity for someone looking to step up to a managerial role, or someone already established at that level.

In joining Settle, you’ll be joining a fast growing and truly impactful organisation with lots of opportunity for progression and development within our friendly team. We are proud to have been voted one of Escape the City’s Top 100 companies to ‘escape’ to in 2021. In our recent Staff Satisfcation and Wellbeing Survey, 93% of employees said they'd recommend Settle as a good place to work.

Benefits

• Flexible working arrangements
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Scope to take real ownership in a fast-growing charity
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

What we're looking for

You care about improving the lives of our young people
You’re deeply committed to our mission and will go the extra mile to ensure young people are receiving the best quality support they deserve.

You have outstanding writing skills
You’ll have a track record of writing high quality applications to trusts and foundations with a keen eye for detail and an understanding of what funders want to see in an application.

You’re great with people
You’re going to be working with colleagues, partners and young people from a range of backgrounds. It is essential that you demonstrate the compassion and communication skills to build good relationships, and that you are dedicated to embedding equality, diversity and inclusion into all areas of your work.

You take a strategic approach
You apply a considered, research-informed approach, both when identifying and approaching funders. You manage our fundraising pipeline and prospects with the bigger picture in mind, but are also meticulous in your attention to detail, recognising the rigour required in collecting data and in record-keeping, as well as the nuances of grant-writing. You are exceptionally organised and can manage multiple funding deadlines.

You are proactive
You will take ownership and responsibility for Settle’s Trust and Foundation fundraising, and you’ll be able to take initiative as well as instruction, leading on projects independently as well as working collaboratively with other team members when required. You will be able to prioritise your time effectively and approach tasks strategically to reach targets.

You are reflective
You’re continually looking for opportunities to learn and improve, both on your own practice and on Settle’s fundraising practice more broadly. You’re able to recognise areas for development and demonstrate an appetite for continual professional development and growth. You use data and evidence to make decisions and are able to recognise and learn from mistakes. You view feedback as a gift and use it to shape your practice.

Rays of Sunshine is an award-winning national charity that brightens the lives of seriously ill young people and their families by granting wishes and providing ongoing support in hospital and within the community. Every day of the year the charity gives brave and deserving children across the UK the chance to put their illness on hold and do something they have previously only dreamed of.

The role:

We are seeking a Wish Granter with a “can-do” attitude to deliver bespoke, creative, high-quality and meaningful experiences to seriously ill children and their families. You will be responsible for planning and managing a portfolio of wish experiences including researching, planning and booking experiences, negotiating quotes and gift in kind with vendors and managing timeframes and budgets.

Requirements:

Creativity, organisational skills and the ability to empathise and communicate with wish children and their families are all key to this role. You will need to have excellent organisational skills, experience in project or event management, and ideally have some experience working with children and young people. 

• Place of work: Berkeley House, 304 Regents Park Road, London N3 2JX.
• Hybrid working is available with a minimum of 2 days in the office
• Salary: £27k - £33k
• Contract: Full time (37.5 hours per week) Permanent 
• Benefits: Unlimited annual leave 
• Learning, development and training opportunities

Closing date: for applications  Sunday 30th June 2024

Interviews: Monday 8th July 2024

Dear Candidate, 
Thank you for your interest in the solicitor role at the Black Equity Organisation. 
The role will be a stimulating and inspiring opportunity for an experienced equality and discrimination lawyer to work pro actively and strategically to use the law as a tool for change. 

BEO is a civil rights charity that was set up to challenge and dismantle systemic racism. We work with Black communities by using campaigning, policy and research in conjunction with the law to effect meaningful change. 
Legal services are central to BEO. We are therefore looking for someone of 4yrs PQE who has experience in social welfare, human rights, public and administration law and who seeks an opportunity to use those skills specifically in the area of challenging systemic racism. 

In the last year we have been developing our relationships with partner organisations, ranging from community groups, our stakeholder law firms, NGOs and law firms experienced in equality and discrimination law, to deliver legal services. The role holder will be required to build on and expand these relationships so that BEO can offer quality legal advice to Back communities in the nations and regions across the United Kingdom. 
We are building our internal legal team so that we can provide targeted legal support to Black communities. We are looking for someone to work with the Director of Legal Services and Policy to ensure that high quality legal advice, support and representation are the hallmark of BEO. 

Apart from delivering targeted legal advice and representation and identifying and running strategic litigation cases, the role holder will be required to think creatively to assist in fundraising and campaigning to develop a sustainable legal service. BEO does not have a Legal Aid Agency contract so self funds all legal work. BEO is a small team, so the role holder must have the skills and confidence to work on their own initiative as well as with members of other teams in BEO. 

About You-
We are looking for someone who is excited about being part of a team that will build a legal service and who can work with Black communities and be guided by them. 
You will also be able to demonstrate that you are aware that Black communities are not homogeneous and you will bring this understanding to the way that you approach your work and interact with clients, our partners and community organisations. 

Your qualities will include an understanding that intersectionality is relevant in all that we do at BEO and that your assessment of how we use the law will be seen through that lens. 

You will be someone who has lived experience of or insight and comprehension of the impact of racism on all aspects of the lives of members of Black communities. 

In return we offer flexible, hybrid working from day one, a 5% employer pension contribution, a generous leave, maternity and parental leave package together with a strong focus on wellbeing and the chance to be part of the task of dismantling structural racism

If this sounds like you, please do click apply!. 

About the role

As part of the Development Team, you will be joining our existing Individual Giving Assistant to work together to provide administrative support for the Trust’s income generation activities, including processing new supporter records and memberships/ donations, data entry, providing high-level supporter service to existing and new supporters, supporting our donor stewardship and development activities.

This role directly helps to protect nature by securing vital resources and enabling people to take their own action for wildlife.

How do we support you?

We offer a great benefits package with a range of employee schemes, including generous annual leave, flexible working, excellent learning and development opportunities, wellbeing support and much more.

About the Trust

Herts and Middlesex Wildlife Trust is a local nature conservation charity.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our staff team is enthusiastic, friendly and committed to making a difference.  

Job title: Immigration Advisor
Reports to: Immigration Service Manager

Salary: £38,750 or £42,192 (with IAAS Supervising Senior Caseworker accreditation) plus benefits

Contract: permanent, full time

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Immigration Advisor to provide tailor-made advice to individual clients and to engage them in the process of making informed choices about their future direction. This is an exciting role in our Immigration Team that will work closely with the team to ensure that the centre is able to provide confidential OISC Level 2 and 3 advice and representation, whilst providing support and training to colleagues working at Level 1.  The role is pivotal in providing highly skilled legal advice and representation to vulnerable clients across London at no cost to the individual. This is particularly important at a time where free or low-cost advice is becoming harder to find.

If you have the IAAS senior caseworker accreditation, you will be the key advisor with regards to Legal Aid work, including prioritising Legal Aid cases and ensuring that Legal Aid is used whenever appropriate throughout the team.

To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Head of Fundraising & Communications

EDUCATION FOR ALL MOROCCO transforms the lives of marginalised girls, in the High Atlas mountains, enabling them to fulfil their potential, reducing social injustice and inequalities, improving the quality of life for women, and their communities.

Prior to the Al Haouz earthquake in September 2023 EFA funded six boarding houses, enabling young women to access senior school education. Five boarding houses were destroyed. Astonishingly, no girls or staff were in them at the time.

We are unashamedly ambitious to build on EFAs transformational work over the last two decades. Our Covid Recovery Strategy focussed on widening our impact, and the earthquake has just made us even more determined to deliver on our promise, because we have never been more relevant.

Due to the extraordinary generosity of donors, we have funding in place to support a major rebuilding programme. However we don't want to simply rebuild. Due to covid and the earthquake there is a lot of catching up to do.

As Head of Fundraising & Communications you will work with the trustees to deliver the strategic vision, by developing and implementing a  successful fundraising and communications strategy.  A new website is under construction and the successful applicant will play a leading role in determining its fundraising functionality, content, and messaging.

This job is for you if you are:

-       Authentic in your desire to improve the lives of marginalised girls & young women.

-      Self-motivated, flexible, proactive, and enjoy working independently.  

-       Analytical; can identifying aspects in our service impact, which can become new funding opportunities for donors. 

-       At ease with and understand the challenges inherent to a small organization.

If you have 

-        Really great communication skills (across a range of media, types of donors), and can do so with clarity, decision, focus.

-       Developed successful fundraising and communication strategies before, or relevant strategies in other contexts.

-     The character, personality and self-confidence to become the public face of EFA. 

-     A confident understanding of relevant compliance legislation, and financial and budgetary management experience. 

In a typical month you’ll:

-Plan, execute, fundraising events and campaigns, attend conferences, develop compelling social media stories. 

-Undertake research, identify new funding opportunities, write donor proposals, complete donor grant applications.

-Liaise with Moroccan partners, co-ordinate marketing, and fundraising activities.

-Work with donors, developing a range of benefits, events, and engagement opportunities.

-Working with trustees, prepare a monthly update report.

-Manage administrative and compliance tasks including a budget, logging donor communications into the database etc. 

-Evaluate the impact and update policies and procedures.

Position: Head of Fundraising & Communications

Responsible: to Deputy Chair Finance Committee

Location:  remote, withoccasional meetings in London. An annual strategy weekend in Marrakech in November. 

Hours: 35 hrs per week (compressed).

Salary: £40,000 £42,000 per annum. 

Annual leave and benefits: 

28 days annual leave (not including bank holidays)

Pension Scheme with matched contributions of 6% after 3 months

How to apply 

Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivations. 

First-round interviews will take place in the week commencing 24th June. Final interviews will take place in London week commencing 1st July.

Closing date 19th June 2024. 

EFA is committed to safeguarding children. We are looking for people that can bring different perspectives and experiences. We are unable to offer visa sponsorship to candidates living outside of the UK

         Job Description

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.